Immediate Online Consulting for UNIX, Linux, or Sun SolarisProgent provides national remote technical support and consulting services for companies that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online network consulting provides optimum return for your information technology budget by preserving user efficiency and shortening the time billed for network analysis and repair. Advanced online support technology and skilled service specialists and engineers allow Progent to solve the majority of network issues rapidly without needlessly expending time and dollars by making trips to your site. In the vast majority of situations your IT issues can be dealt with by telephone or through a combination of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISA and CISM certified security professionals to assist with the most difficult system problems.

Progent bills for phone help by the minute. Consequently, you are charged only for services delivered. Progent asks for no initialization charge. Many online service organizations demand substantial minimum fees or bill for every quarter hour or longer. Progent's small granularity and simple billing policy do away with big invoices for fast repairs.

UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's online consulting professionals have certified skills in a wide range of disciplines. This scope of technical skills makes it possible to handle almost any emergency likely to take place in a small business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.

To support clients with multi-platform networks, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network engineers, and certifies an individual's technical skills at the master level. CCIEs can resolve the most challenging problems surrounding network planning, integration, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration utilities and developing workarounds or installing software updates to resolve problems. CCIEs are an exceptional value because their deep experience enables them to solve the most complex problems rapidly. In many instances, less seasoned consultants can struggle with identical problems for hours or even days.

    Progent is among the few support organizations that makes CCIEs available to support small and mid-size businesses. Progent can provide quick access to a CCIE by telephone so that you can receive immediate help for complex network issues that are hurting worker efficiency but are outside the experience of your local network maintenance personnel. Progent's CCIE consultants can tie into your environment by means of the latest on-line support tools in order to perform fast and affordable analysis and repair of urgent system problems. To learn how to get in touch with a Progent CCIE for immediate assistance with your network, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and VPN products.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-qualified online support experts can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server development, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Consultants
    Progent can give you access to qualified CISM and ISSAP security engineers to offer a range of security solutions to strengthen the defenses of your UNIX environment against internal or external threats or assist you to recuperate quickly from a penetration. Security services available from Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Remote Service Tools
Progent has fine tuned an advanced array of tools and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent provides protected Virtual Private Network connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access permits the engineers of Progent's Technical Response Center to connect to your system without violating network security. Progent's advanced customer support management system includes comprehensive histories for all delivered service. Each authorized Progent staff consultant has full access to all the specifics of services provided by any team member to each client. This archive of problems and resolutions, as well as false alarms and miscues, is structured as an easily searchable internal database that allows Progent's support experts to communicate their experiences with the whole team to ensure that the general effectiveness of Progent's technical support expands continuously.

Also, Progent offers country-wide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they result in downtime, automated monitoring can avoid stressful and expensive service crises.

Help Desk Support and Outsourcing
Progent provides three essential programs for Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your existing Call Center staff), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts gives your customers convenient contact with a reliable support group with extensive experience delivering telephone-based support and online repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to company performance, and Progent's goal is to fix and not merely record problems.

How to Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency remote help, telephone 1-800-993-9400, or visit Contact Progent.

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