Urgent Phone Consulting for UNIX, Linux, or SolarisProgent offers nationwide online technical support and troubleshooting services for companies who run UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft products. Online technical support offers maximum leverage for your information technology budget by preserving client productivity and limiting the hours charged for computer repair services. Sophisticated online support utilities and experienced technicians and consultants allow Progent to handle the majority of IT issues rapidly without wasting time and dollars by traveling to your site. In most of situations your network problems can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security professionals to help with the toughest system problems.

Progent bills for telephone-based help by the minute. This means you owe exclusively for support received. Progent requires no initialization surcharge. Many online support firms impose large minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward billing policy save you from big tabs for quick fixes.

UNIX/Linux, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's remote support engineers have expertise in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle almost any crisis likely to take place in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To support customers with mixed-OS environments, Progent also offers access to consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services address a broad spectrum of computer technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to MS Windows or Linux environments. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX including: Apple Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux versions including RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux.

  • Certified Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can resolve even the most difficult problems encountered in network design, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing workarounds or obtaining software patches to resolve problems. CCIEs are an exceptional value because their depth of expertise enables them to resolve the most complex problems rapidly. In common cases, less qualified engineers can wrestle with identical tasks for hours or days.

    Progent is among the few support organizations that makes CCIEs available to assist small and mid-size companies. Progent can provide quick contact with a CCIE by telephone so that you can receive immediate help for complex network issues that are impacting business productivity but are beyond the scope of your local network maintenance providers. Progent's CCIE consultants can connect to your network by means of the latest remote troubleshooting technology in order to provide quick and affordable diagnosis and remediation of urgent system problems. To find out how to talk to a Progent CCIE for timely assistance with your network, go to Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading catalog of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as protection and Virtual Private Network products.

  • Authorized Windows Experts
    Progent's Microsoft-certified online support experts can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the expertise of support engineers who can assist you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 upgrade support, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified System Security Specialists
    Progent can give you access to accredited CISM and ISSAP security engineers to offer a variety of security services that can enhance the defenses of your UNIX environment against internal or external threats or assist you to recuperate quickly from a penetration. Security solutions available from Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent's Remote Service Tools
Progent has fine tuned an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class remote services. Progent offers secure VPN access support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote connectivity allows the consultants of Progent's online support team to link to your system without violating network security. Progent's advanced service management application includes comprehensive records for all delivered service. Each certified Progent team consultant has complete access to all the specifics of support delivered by any staff engineer to each client. This database of issues and fixes, plus false alarms and miscues, is structured as a readily searchable internal database that enables Progent's support experts to communicate their experiences company-wide to ensure that the overall effectiveness of Progent's technical support expands continuously.

Also, Progent offers nationwide online monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, automated monitoring can minimize disruptive and costly network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers three essential programs for Helpdesk support including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent extension of your existing Helpdesk team), and Call Center Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals gives your customers easy contact with a reliable technical resource with extensive background providing phone support and online repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a respected image as a solid contributor to business performance, and Progent's target is to resolve and not merely record problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's emergency remote support, telephone 1-800-993-9400, or visit Contact Progent.

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