Urgent Phone Technical Support for UNIX, Linux, or Sun SolarisProgent provides national urgent technical support and consulting services for businesses that run UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX and Microsoft Windows products. Online IT help provides optimum return for your information technology budget by protecting user efficiency and limiting the time charged for computer repair services. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to solve most network problems rapidly without needlessly expending time and money by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or via a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist you with the most challenging system issues.

Progent bills for telephone-based service by the minute. Consequently, you pay only for support received. Progent imposes no startup fee. Many remote support organizations impose substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and simple billing policy do away with large bills for speedy solutions.

UNIX, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's online consulting engineers have certified skills in a wide range of disciplines. This breadth of capability makes it possible to manage almost any emergency likely to occur in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to clients with mixed-platform environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a wide range of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including: Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux versions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Qualified Cisco Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and indicates a person's technical knowledge at the expert level. CCIEs can resolve the most challenging issues encountered in network design, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or obtaining software updates to correct problems. CCIEs represent an excellent value since their deep expertise enables them to fix the most complex problems rapidly. In common instances, less qualified consultants can wrestle with identical tasks for hours or even days.

    Progent is one of the rare service organizations that makes CCIEs accessible to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can receive timely help for urgent network problems that are hurting worker efficiency but are outside the experience of your local IT maintenance resources. Progent's CCIE consultants can tie into your environment via sophisticated remote troubleshooting technology in order to provide quick and affordable analysis and remediation of critical system problems. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's industry-leading catalog of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus security and Virtual Private Network solutions.

  • Certified Microsoft Windows Support
    Progent's Microsoft-certified online service professionals offer network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business migration consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Professionals
    Progent can give you access to qualified CISM and CISSP security consultants to deliver a variety of security solutions to strengthen the protection of your UNIX/Linux environment against assaults or help you to recuperate rapidly from a breach. Security services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Remote Support Technologies
Progent has refined an advanced array of tools and mechanisms that enable the Technical Response Center to deliver world-class remote help. Progent offers protected VPN connectivity support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access allows the consultants of Progent's online support team to link to your network remotely without compromising network security. Progent's sophisticated customer support reporting system keeps comprehensive records for all delivered support. Each authorized Progent staff engineer has full availability of to all the specifics of services delivered by any staff member to each client. This archive of problems and fixes, plus false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's support professionals to communicate their knowledge with the whole team to ensure that the general quality of Progent's support improves continuously.

In addition, Progent offers country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your business so your network maintenance is proactive and automated. By anticipating possible problems before they result in network outages, remote monitoring can minimize stressful and expensive service crises.

Call Center Support
Progent provides three essential programs for Help Desk services : Microsoft and UNIX Help Desk Outsourcing Services, Virtual Help Desk Services (which are a seamless extension of your existing Helpdesk team), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your customers easy contact with a dependable technical group with years of experience delivering phone support and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a positive image as a solid contributor to business performance, and Progent's aim is to resolve and not merely record problems.

How to Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac OS X products, go to Progent's urgent remote help, telephone 1-800-993-9400, or go to Contact Progent.

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