Fast Phone Consulting for UNIX, Linux, or SolarisProgent offers nationwide online technical support and consulting services for companies who run UNIX or Linux environments or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Online IT help provides optimum return for your information technology dollar by protecting client productivity and shortening the time charged for network repair services. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to solve most network issues quickly without needlessly expending time and money by making trips to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA certified security professionals to help with the toughest network issues.

Progent bills for telephone-based help on a per-minute basis. Consequently, you are invoiced just for support received. Progent asks for no service activation charge. Many online support organizations demand substantial minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and straightforward billing policy eliminate big tabs for fast fixes.

UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's online consulting engineers have certified skills in a wide range of technologies. This scope of technical skills makes it possible to manage virtually any emergency likely to occur in a small company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-platform networks, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide array of information technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy management, and transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can provide urgent online assistance analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including: Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux variants such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Qualified Cisco CCIE Consultants
    The CCIE credential is the top recognition for networking consultants, and indicates an individual's technical skills at the master level. CCIEs can handle even the most complex problems encountered in network planning, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in identifying problems with IOS Software network management tools and coming up with workarounds or obtaining software updates to correct problems. CCIEs represent an exceptional value because their depth of expertise allows them to fix the most complex problems quickly. In common instances, less qualified engineers can struggle with the same tasks for many hours or days.

    Progent is one of the rare support organizations that makes CCIEs accessible to support small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can get timely help for urgent network problems that are impacting worker productivity but are outside the scope of your local network maintenance personnel. Progent's CCIE engineers can connect to your environment by means of the latest remote troubleshooting tools in order to perform quick and affordable diagnosis and remediation of urgent system trouble. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus security and VPN solutions.

  • Authorized MS Windows Experts
    Progent's Microsoft-certified remote support engineers offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Qualified Network Security Specialists
    Progent can give you access to certified CISM and CISSP security engineers to deliver a range of security services that can strengthen the defenses of your UNIX environment against internal or external threats or help your business to recover quickly from a penetration. Security services available from Progent include: in depth security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Remote Technical Support Technologies
Progent has refined an extensive set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of online services. Progent provides protected VPN access support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the engineers of Progent's online support team to connect to your system remotely without violating network security. Progent's sophisticated customer support management application includes thorough histories for all delivered support. Each certified Progent team consultant has complete access to all the specifics of support delivered by any staff member to every client. This database of problems and fixes, plus false alarms and mistakes, is structured as an easily retrievable proprietary database that enables Progent's technical professionals to communicate their experiences company-wide to make sure that the overall efficiency of Progent's support expands continuously.

In addition, Progent can provide country-wide online monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting potential issues before they cause downtime, system monitoring can minimize stressful and costly network crises.

Help Desk Outsourcing
Progent offers three essential types of Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a transparent extension of your existing Helpdesk resources), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts offers your customers convenient access to a reliable support group with extensive experience delivering telephone-based help and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive reputation as a solid contributor to company performance, and Progent's aim is to fix and not simply record problems.

How to Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with UNIX/Linux technology, go to Progent's nationwide phone-based support, telephone 1-800-993-9400, or go to Contact Progent.

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