Fast Phone Technical Support for UNIX or LinuxProgent offers national urgent technical support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft products. Online technical support provides maximum leverage for your IT budget by preserving client productivity and limiting the hours billed for network repair services. Advanced online access tools and experienced technicians and consultants allow Progent to handle the majority of network problems rapidly without wasting time and money by making trips to your site. In most of cases your network issues can be remediated over the phone or via a mix of phone help and remote access. Progent can make available Cisco CCIE network experts and CISSP and ISSAP qualified security specialists to assist with the most challenging network issues.

Progent bills for telephone-based support per minute. Because of this, you are billed only for support received. Progent asks for no initialization surcharge. Many remote support companies demand substantial minimum payments or bill for each fifteen minutes or longer. Progent's small granularity and simple billing model avoid large tabs for quick repairs.

UNIX, Cisco CCIE, Windows, and System Security Experts
Progent's remote support professionals have certified skills in a broad range of technologies. This breadth of technical skills makes it possible to manage almost any crisis likely to take place in a small company network. Certifications earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-OS networks, Progent also provides the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services cover a wide spectrum of information technology including network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent remote assistance troubleshooting anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including: Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux platforms including RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.

  • Qualified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network professionals, and certifies a person's technical skills at the master level. CCIEs can handle the most difficult problems surrounding network design, integration, management, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in identifying problems with Cisco IOS Software network management tools and developing workarounds or obtaining software updates to fix problems. CCIEs are an excellent value because their depth of expertise enables them to fix the most intractable problems rapidly. In common cases, less seasoned consultants can wrestle with identical tasks for many hours or even days.

    Progent is one of the few consulting firms that makes CCIEs accessible to support small and medium sized companies. Progent offers quick access to a CCIE by phone so that you can receive timely help for urgent network problems that are hurting worker efficiency but are beyond the scope of your ordinary network maintenance personnel. Progent's CCIE support experts can tie into your network by means of sophisticated remote troubleshooting technology in order to perform quick and affordable diagnosis and remediation of urgent network problems. To find out how to contact a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as protection and VPN products.

  • Certified Microsoft Windows Expertise
    Progent's Microsoft-certified remote support engineers offer computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Exchange Server 2010 troubleshooting, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  • CISM and ISSAP Certified System Security Professionals
    Progent can provide qualified CISM and CISSP security consultants to offer a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux environment against internal or external threats or help your business to recuperate quickly from a breach. Security solutions available from Progent include: comprehensive security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Remote Technical Support Technologies
Progent has fine tuned an advanced set of tools and mechanisms that allow the Technical Response Center to deliver the highest quality of online services. Progent offers secure Virtual Private Network connectivity support for gateways from multiple sources such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the consultants of Progent's online support team to link to your network without violating network security. Progent's sophisticated service management application keeps comprehensive records for all provided support. Each certified Progent staff engineer has complete access to all the specifics of services delivered by any staff engineer to every client. This history of problems and resolutions, as well as false alarms and mistakes, is structured as an easily searchable proprietary database that allows Progent's technical experts to communicate their experiences with the whole team to make sure that the general efficiency of Progent's support expands daily.

Also, Progent offers country-wide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so your network support is proactive and automated. By detecting emerging issues before they cause network outages, remote monitoring can minimize stressful and costly network breakdowns.

Help Desk Outsourcing
Progent offers three basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless extension of your existing Helpdesk team), and Helpdesk Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers instant contact with a dependable technical group with extensive background delivering phone help and remote access repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive reputation as a solid contributor to business performance, and Progent's target is to fix and not simply report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac OS X technology, visit Progent's urgent phone-based help, telephone 1-800-993-9400, or visit Contact Progent.

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