Immediate Phone Consulting for UNIX, Linux, or SolarisProgent provides national remote technical support and troubleshooting services for businesses that run UNIX or Linux networks or whose IT systems feature a mix of UNIX and Microsoft technology. Remote technical support offers optimum return for your IT dollar by preserving client productivity and shortening the hours charged for network analysis and repair. Sophisticated remote access utilities and skilled technicians and engineers allow Progent to solve the majority of network issues rapidly without needlessly expending time and money by making trips to your location. In the vast majority of cases your IT issues can be remediated by telephone or via a mix of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE network experts and CISA qualified security professionals to help with the toughest network problems.

Progent charges for telephone-based service by the minute. This means you owe only for support received. Progent requires no startup charge. Many online support companies demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple billing policy eliminate big bills for speedy solutions.

UNIX, Cisco, Microsoft Windows, and Network Security Expertise
Progent's remote support engineers have certified skills in a broad array of technologies. This breadth of capability makes it possible to manage almost any emergency likely to take place in a small business information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support clients with multi-platform networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

  • UNIX, Linux, Sun Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online consulting services cover a wide range of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX, BSD, SCO and Silicon Graphics IRIX or important Linux variants including RedHat Linux, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo.

  • Qualified Cisco Infrastructure Engineers
    The CCIE certification is the top recognition for network professionals, and certifies an individual's technical knowledge at the master level. CCIEs can resolve the most difficult issues surrounding network design, integration, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or installing software updates to correct problems. CCIEs represent an excellent value since their deep experience enables them to solve the most intractable problems quickly. In common instances, less qualified engineers can struggle with identical problems for many hours or days.

    Progent is among the rare support organizations that makes CCIEs available to assist small and medium sized companies. Progent can provide quick contact with a CCIE by phone so that you can receive timely support for urgent network problems that are impacting business productivity but are beyond the scope of your local IT maintenance resources. Progent's CCIE support experts can connect to your network via state-of-the-art remote support tools in order to provide quick and economical diagnosis and repair of urgent network problems. To learn how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus protection and Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    Progent's Microsoft-qualified remote support experts can deliver computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 troubleshooting, SharePoint 2013 application development, Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Qualified Network Security Consultants
    Progent can provide qualified CISM and ISSAP security consultants to offer a range of security services that can improve the protection of your UNIX/Linux environment against assaults or assist your business to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Service Technologies
Progent has refined an advanced set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote services. Progent offers secure VPN access support for VPN gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access allows the consultants of Progent's Technical Response Center to connect to your system without compromising system security. Progent's sophisticated customer support management application includes comprehensive histories for all delivered service. Each authorized Progent team consultant has full access to all the specifics of services provided by any staff member to every customer. This history of issues and fixes, as well as false alarms and mistakes, is structured as an easily searchable proprietary knowledge base that enables Progent's support experts to communicate their experiences with the whole team to make sure that the overall quality of Progent's support expands continuously.

Also, Progent can provide country-wide remote monitoring support based on System Center Operations Manager, adapted by Progent for your business so your network maintenance is proactive and automated. By detecting possible issues before they result in network outages, system monitoring can avoid stressful and expensive network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers several basic programs for Helpdesk support : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your existing Call Center resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX experts offers your clients easy contact with a reliable technical resource with years of experience delivering telephone-based help and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive image as a solid contributor to company productivity, and Progent's goal is to resolve rather than merely record problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Mac products, visit Progent's emergency phone-based support, call 1-800-993-9400, or go to Contact Progent.

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