Urgent Phone Help for UNIX or LinuxProgent provides nationwide remote help and troubleshooting services for businesses that run UNIX or Linux networks or whose information systems include a mix of UNIX and Microsoft Windows technology. Remote IT help provides optimum return for your information technology budget by extending client productivity and shortening the time charged for network repair services. Sophisticated online access tools and experienced technicians and consultants allow Progent to solve most IT issues quickly without needlessly expending time and dollars by making trips to your site. In most of cases your IT problems can be dealt with by telephone or via a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP qualified security professionals to help with the most challenging network issues.

Progent bills for online service on a per-minute basis. As a result, you owe exclusively for support received. Progent imposes no initialization fee. Many remote support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity and simple billing model do away with large invoices for quick fixes.

UNIX/Linux, Cisco CCIE, MS Windows, and Network Security Experts
Progent's remote consulting engineers have expertise in a wide range of disciplines. This breadth of capability makes it possible to manage almost any emergency likely to take place in a small business network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to customers with mixed-platform environments, Progent also provides the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services cover a broad array of computer technology including network architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance analyzing problems within UNIX/Linux systems powered by leading variants of UNIX such as: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux versions including RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco Infrastructure Engineers
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and certifies a person's networking knowledge at the expert level. CCIEs can resolve the most challenging problems associated with network design, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or obtaining software updates to correct problems. CCIEs are an excellent value since their depth of experience allows them to solve the most intractable problems rapidly. In many cases, less qualified consultants can struggle with the same tasks for many hours or days.

    Progent is among the rare consulting providers that makes CCIEs accessible to assist small and medium sized businesses. Progent can provide quick access to a CCIE by phone so that you can receive timely help for urgent network issues that are hurting worker productivity but are outside the experience of your local IT support resources. Progent's CCIE support experts can tie into your network via the latest remote troubleshooting tools in order to perform quick and economical analysis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's industry-leading catalog of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Support
    Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified System Security Professionals
    Progent can give you access to qualified CISM and ISSAP security engineers to offer a variety of system protection solutions to strengthen the protection of your UNIX/Linux network against attacks or help your business to recuperate quickly from a breach. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Support Tools
Progent has fine tuned an extensive set of tools and technologies that allow the Remote Support Team to deliver world-class online services. Progent provides protected Virtual Private Network connectivity support for gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the consultants of Progent's online support team to connect to your system without compromising system security. Progent's highly evolved customer support management application keeps thorough histories for all provided service. Each certified Progent staff engineer has complete access to all the details of support delivered by any team member to each client. This archive of problems and fixes, plus false alarms and mistakes, is structured as a readily retrievable proprietary knowledge base that allows Progent's support experts to communicate their knowledge with the whole team to ensure that the general quality of Progent's support improves continuously.

In addition, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, automated monitoring can avoid disruptive and costly service breakdowns.

Help Desk Call Center Outsourcing
Progent provides several basic programs for Help Desk support including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Services (a transparent extension of your existing Helpdesk team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals gives your customers convenient contact with a dependable technical group with years of experience providing phone help and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a respected reputation as a solid contributor to business productivity, and Progent's target is to resolve and not merely report problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with UNIX/Linux networking, visit Progent's emergency remote support, telephone 1-800-993-9400, or visit Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.