Urgent Online Help for UNIX, Linux, or SolarisProgent offers nationwide urgent technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Online IT help provides optimum return for your IT budget by extending user efficiency and shortening the hours charged for computer repair services. Advanced online access tools and skilled technicians and engineers combine to enable Progent to handle most network issues rapidly without wasting time and money by traveling to your location. In most of cases your IT problems can be dealt with over the phone or via a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM qualified security professionals to assist with the most difficult system issues.

Progent charges for telephone-based support by the minute. As a result, you are billed just for support received. Progent imposes no service activation surcharge. Many remote service organizations impose substantial minimum payments or bill for each quarter hour or longer. Progent's one-minute granularity and simple pricing policy do away with large bills for speedy repairs.

UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote consulting engineers have certified skills in a wide range of disciplines. This scope of capability makes it possible to manage almost any crisis likely to occur in a small business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-platform networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a broad spectrum of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows integration, VMware products for server economization and easy management, and transitioning from legacy applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based help troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux platforms including RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux.

  • Certified Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking consultants, and certifies a person's networking knowledge at the master level. CCIEs can handle the most difficult issues associated with network planning, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or installing software updates to correct problems. CCIEs are an excellent value since their deep expertise allows them to fix the most complex problems rapidly. In common cases, less qualified consultants can wrestle with identical problems for hours or even days.

    Progent is among the few consulting organizations that makes CCIEs available to help small and medium sized businesses. Progent offers fast access to a CCIE by telephone so that you can get timely support for complex network problems that are hurting worker productivity but are beyond the scope of your local network maintenance personnel. Progent's CCIE support experts can tie into your environment via secure remote troubleshooting technology in order to perform quick and economical diagnosis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) technology.

  • Certified MS Windows Support
    Progent's Microsoft-certified online service experts can deliver computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server development, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Certified System Security Experts
    Progent can provide qualified CISM and ISSAP security consultants to deliver a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux network against attacks or assist your business to recover rapidly from a penetration. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has refined an advanced set of tools and technologies that enable the Technical Response Center to deliver world-class online services. Progent offers secure Virtual Private Network access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the engineers of Progent's online support team to link to your system without violating network security. Progent's sophisticated customer support management system includes thorough records for all delivered service. Each authorized Progent staff consultant has full availability of to all the details of support provided by any staff engineer to every customer. This history of problems and resolutions, plus false alarms and miscues, is structured as a readily searchable proprietary database that enables Progent's technical professionals to share their knowledge with the whole team to make sure that the overall quality of Progent's support expands continuously.

In addition, Progent can provide nationwide remote monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so that your network support is proactive and automated. By detecting potential problems before they result in downtime, system monitoring can minimize stressful and costly network breakdowns.

Help Desk Support and Outsourcing
Progent offers several essential programs for Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your current Helpdesk resources), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals offers your customers instant access to a reliable technical group with years of experience delivering telephone-based help and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a positive image as a key contributor to company productivity, and Progent's goal is to fix rather than simply record problems.

How to Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac networking, visit Progent's nationwide remote help, phone 1-800-993-9400, or see Contact Progent.

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