Fast Remote Consulting for UNIX, Linux, or Sun SolarisProgent offers national online technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Remote technical support offers maximum return for your information technology dollar by protecting client productivity and shortening the hours charged for computer analysis and repair. Sophisticated remote access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of IT issues quickly without wasting time and money by making trips to your location. In most of cases your network problems can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISA certified security professionals to assist you with the most challenging network issues.

Progent bills for online help per minute. Because of this, you owe only for services received. Progent requires no startup surcharge. Many online service companies impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity and simple billing model eliminate large bills for quick solutions.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Expertise
Progent's online consulting engineers have certified skills in a broad range of technologies. This breadth of technical skills allows Progent's consultants to manage virtually any crisis likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a broad array of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer emergency remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux variants such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Qualified Cisco Infrastructure Engineers
    The CCIE credential is the top recognition for networking engineers, and indicates an individual's networking knowledge at the master level. CCIEs can resolve the most complex problems associated with network design, integration, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in identifying anomalies with IOS Software network management tools and developing alternate approaches or installing software patches to fix problems. CCIEs are an exceptional value since their depth of expertise allows them to resolve the most intractable problems quickly. In common instances, less qualified consultants can wrestle with identical problems for many hours or days.

    Progent is one of the few support providers that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can receive timely help for complex network issues that are hurting worker productivity but are outside the scope of your local network support resources. Progent's CCIE consultants can tie into your network by means of state-of-the-art remote troubleshooting technology in order to provide fast and affordable analysis and remediation of critical network problems. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus protection and Virtual Private Network solutions.

  • Authorized MS Windows Experts
    Progent's Microsoft-certified online service professionals can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 upgrade support, Microsoft Exchange 2013 integration, Exchange 2010 troubleshooting, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Experts
    Progent can give you access to qualified CISM and ISSAP security engineers to offer a range of security services to enhance the protection of your UNIX environment against assaults or assist you to recuperate quickly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Support Tools
Progent has fine tuned an extensive array of tools and technologies that allow the Technical Response Center to deliver world-class remote services. Progent offers secure Virtual Private Network access support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the consultants of Progent's online support team to link to your system without compromising system security. Progent's advanced service reporting system includes thorough records for all provided support. Each authorized Progent staff consultant has complete access to all the specifics of services delivered by any team member to each customer. This archive of problems and fixes, plus false alarms and miscues, is organized as an easily retrievable internal knowledge base that enables Progent's technical experts to share their experiences with the whole team to ensure that the overall efficiency of Progent's support improves continuously.

Also, Progent offers nationwide online monitoring support based on System Center Operations Manager (SCOM), customized by Progent for your environment so your computer support is proactive and automated. By detecting emerging problems before they result in downtime, automated monitoring can minimize stressful and expensive network crises.

Help Desk Outsourcing
Progent offers three essential programs for Help Desk support : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Services (a seamless supplement to your current Call Center resources), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of authorized Microsoft and UNIX professionals offers your customers easy contact with a reliable support resource with extensive experience providing telephone-based help and remote access repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Helpdesk a positive reputation as a key contributor to business productivity, and Progent's aim is to fix rather than simply record problems.

How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac OS X networking, visit Progent's urgent online help, telephone 1-800-993-9400, or see Contact Progent.

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