Progent provides nationwide remote technical support and troubleshooting services for companies that operate UNIX, Linux, or Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft technology. Online technical support offers optimum leverage for your information technology dollar by extending user productivity and shortening the hours billed for computer repair services. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to handle most IT issues quickly without wasting time and dollars by traveling to your location. In most of cases your IT problems can be remediated over the phone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP qualified security specialists to help you with the most difficult system issues.

Progent bills for telephone-based help on a per-minute basis. This means you are charged just for support delivered. Progent imposes no startup charge. Many remote support organizations impose large minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy do away with large tabs for fast fixes.

UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote consulting engineers have expertise in a broad array of disciplines. This scope of technical skills makes it possible to handle almost any emergency likely to take place in a small business network. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To support clients with mixed-OS environments, Progent also offers the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

• UNIX, Linux, Solaris, and Apple Mac OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services address a wide spectrum of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older applications to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX and Linux support engineers can provide urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux versions including RedHat Linux, SUSE, Debian GNU/Linux and Slackware Linux.

• Qualified Cisco CCIE Consultants
  The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network consultants, and certifies an individual's technical knowledge at the expert level. CCIEs can handle the most difficult problems surrounding network planning, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network management utilities and coming up with workarounds or installing software patches to correct problems. CCIEs are an exceptional value since their deep experience enables them to fix the most intractable problems quickly. In common instances, less qualified consultants can struggle with the same tasks for many hours or days.

  Progent is among the rare service firms that makes CCIEs accessible to help small and mid-size companies. Progent offers quick contact with a CCIE by phone so that you can get timely support for complex network issues that are impacting business efficiency but are beyond the scope of your local IT support providers. Progent's CCIE consultants can tie into your environment using sophisticated remote troubleshooting technology in order to perform fast and affordable analysis and remediation of critical network problems. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's Urgent Support.

  Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst switches, as well as security and Virtual Private Network solutions.

• Certified Windows Experts
  Progent's Microsoft-certified experts can provide computer troubleshooting and IT help for the complete line of Microsoft server and application products. Being a Microsoft Gold Partner, Progent can provide your business the help of support professionals who can show you how to plan, integrate, troubleshoot and manage the entire family of Microsoft Servers such as Microsoft Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Project Server, and Microsoft Operations Manager 2007 and 2005.

• CISM and CISSP Qualified System Security Experts
  Progent can give you access to accredited CISM and CISSP security engineers to offer a range of security solutions that can improve the defenses of your UNIX environment against assaults or assist your business to recover rapidly from a penetration. Security services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam, and directory harvest attacks; and setting up round-the-clock network monitoring.

Progent's Online Service Tools
Progent has refined an extensive array of utilities and technologies that allow the Remote Support Team to deliver the highest quality of remote help. Progent provides secure VPN access support for gateways from a variety of sources such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Safe VPN remote access permits the engineers of Progent's Technical Response Center to connect to your network without compromising network security. Progent's highly evolved service reporting application includes comprehensive records for all delivered service. Each authorized Progent team engineer has complete availability of to all the specifics of services provided by any staff member to each customer. This database of problems and resolutions, as well as false alarms and miscues, is organized as a readily retrievable internal database that enables Progent's support professionals to share their experiences with the whole team to ensure that the general efficiency of Progent's technical support expands daily.

Also, Progent can provide nationwide online monitoring support powered by Microsoft Operations Manager, adapted by Progent for your environment so your computer support is proactive and automated. By anticipating possible problems before they result in downtime, automated monitoring can minimize stressful and costly service breakdowns.

Help Desk Call Center Support
Progent offers several basic types of Help Desk support including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless supplement to your current Call Center team), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals gives your clients convenient contact with a dependable technical resource with extensive background delivering phone support and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a positive reputation as a key contributor to company productivity, and Progent's aim is to resolve rather than merely record problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac OS X networking, visit Progent's emergency phone-based help, phone 1-800-993-9400, or email information@progent.com.