Urgent Phone Help for UNIX or LinuxProgent provides nationwide online phone support and troubleshooting services for businesses that run UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft technology. Online IT help provides optimum leverage for your information technology dollar by preserving user efficiency and shortening the hours billed for network analysis and repair. Advanced online support utilities and experienced service specialists and consultants allow Progent to solve most IT problems quickly without needlessly expending time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with over the phone or through a mix of telephone support and online access. Progent can make available Cisco CCIE network experts and CISSP qualified security professionals to assist you with the toughest system problems.

Progent charges for phone service by the minute. Consequently, you are invoiced only for services received. Progent requires no initialization surcharge. Many online support companies demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity and simple billing model eliminate big bills for quick fixes.

UNIX/Linux, Cisco, Windows, and Network Security Experts
Progent's online support engineers have certified skills in a broad range of disciplines. This breadth of technical skills makes it possible to manage virtually any emergency likely to occur in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support customers with mixed-platform environments, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services address a wide spectrum of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older systems to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including: Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux versions including RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo.

  • Certified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking professionals, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most complex issues surrounding network planning, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network management tools and coming up with workarounds or obtaining software updates to resolve problems. CCIEs are an excellent value since their depth of experience allows them to resolve the most complex problems rapidly. In many cases, less qualified engineers can struggle with identical problems for hours or days.

    Progent is one of the rare consulting firms that makes CCIEs available to support small and mid-size businesses. Progent offers fast access to a CCIE by telephone so that you can get timely support for complex network problems that are impacting worker efficiency but are outside the scope of your local IT support providers. Progent's CCIE engineers can connect to your network using secure remote troubleshooting technology in order to perform quick and affordable analysis and remediation of urgent system trouble. To find out how to talk to a Progent CCIE for immediate assistance with your network, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus protection and Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Progent's Microsoft-qualified online service professionals can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support engineers who can help you with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server development, Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Consultants
    Progent can give you access to qualified CISM and ISSAP security engineers to offer a variety of security solutions to enhance the protection of your UNIX environment against attacks or help you to recuperate quickly from a breach. Security services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Remote Support Tools
Progent has refined an advanced array of tools and technologies that allow the Technical Response Center to deliver the highest quality of remote help. Progent provides protected VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the engineers of Progent's online support team to connect to your system remotely without violating network security. Progent's sophisticated service reporting system keeps comprehensive histories for all provided support. Each authorized Progent staff consultant has full access to all the details of services delivered by any staff member to every customer. This history of issues and fixes, plus false alarms and miscues, is organized as a readily searchable proprietary knowledge base that enables Progent's support experts to communicate their knowledge with the whole team to ensure that the overall efficiency of Progent's technical support improves continuously.

Also, Progent can provide nationwide online monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting potential problems before they result in network outages, remote monitoring can avoid disruptive and expensive network breakdowns.

Help Desk Outsourcing
Progent offers three essential types of Helpdesk services : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your existing Call Center team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals offers your clients instant access to a reliable support resource with extensive experience providing telephone-based help and online repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a respected reputation as a key contributor to business productivity, and Progent's target is to fix and not merely record problems.

How to Contact Progent's Online Support Experts
To contact Progent about urgent remote support with UNIX/Linux networking, visit Progent's urgent phone-based support, telephone 1-800-993-9400, or refer to Contact Progent.

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