Immediate Online Help for UNIX or LinuxProgent offers nationwide urgent phone support and consulting services for businesses that operate UNIX or Linux networks or whose IT systems feature a combination of UNIX and Microsoft products. Remote IT help offers optimum return for your information technology dollar by protecting client productivity and limiting the hours charged for computer analysis and repair. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT problems quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your network problems can be dealt with by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISM certified security specialists to assist you with the most difficult system issues.

Progent bills for remote help by the minute. This means you owe only for support delivered. Progent asks for no startup fee. Many online service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and simple pricing policy save you from big tabs for speedy repairs.

UNIX, Cisco CCIE, Windows, and Network Security Support
Progent's online support engineers have certified skills in a broad range of technologies. This breadth of capability allows Progent's consultants to handle almost any emergency likely to occur in a small business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support customers with mixed-OS environments, Progent also provides the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote support services address a broad range of information technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux versions including RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco CCIE Consultants
    The CCIE certification is the top recognition for network professionals, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most complex problems encountered in network planning, integration, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or installing software updates to resolve problems. CCIEs represent an excellent value because their deep expertise allows them to fix the most complex problems rapidly. In common instances, less qualified engineers can struggle with identical tasks for hours or days.

    Progent is among the rare service organizations that makes CCIEs available to assist small and medium sized businesses. Progent can provide fast contact with a CCIE by phone so that you can get immediate help for urgent network issues that are hurting worker efficiency but are beyond the experience of your ordinary network support personnel. Progent's CCIE consultants can connect to your network via secure on-line troubleshooting technology in order to perform quick and economical analysis and remediation of critical system problems. To learn how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus protection and Virtual Private Network solutions.

  • Certified Microsoft Windows Support
    Progent's Microsoft-certified remote support professionals can provide network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 upgrade support, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Certified Network Security Specialists
    Progent can give you access to accredited CISM and ISSAP security engineers to deliver a variety of system protection solutions that can improve the defenses of your UNIX/Linux environment against attacks or help you to recover quickly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Service Tools
Progent has fine tuned an extensive set of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote help. Progent provides protected VPN access support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online connectivity allows the consultants of Progent's online support team to connect to your network without violating network security. Progent's sophisticated service management application keeps thorough records for all provided service. Each certified Progent team consultant has full availability of to all the specifics of support provided by any team member to each customer. This database of problems and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary database that enables Progent's support professionals to communicate their knowledge with the whole team to ensure that the general efficiency of Progent's support expands daily.

Also, Progent offers country-wide online monitoring support based on System Center Operations Manager, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they cause downtime, remote monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Support and Outsourcing
Progent provides three essential programs for Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless extension of your existing Helpdesk team), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers convenient access to a dependable support group with years of experience delivering phone support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a respected image as a key contributor to company performance, and Progent's aim is to resolve rather than simply report problems.

How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with UNIX/Linux products, go to Progent's emergency online support, phone 1-800-993-9400, or visit Contact Progent.

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