Urgent Remote Technical Support for UNIX, Linux, or Sun SolarisProgent provides national urgent help and consulting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX and Microsoft technology. Online network consulting provides optimum return for your information technology dollar by extending client efficiency and limiting the time charged for network repair services. Sophisticated remote access tools and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of telephone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist with the toughest network problems.

Progent bills for remote service by the minute. As a result, you are charged exclusively for support received. Progent requires no startup fee. Many online support companies impose substantial minimum fees or bill for each fifteen minutes or longer. Progent's one-minute granularity and simple billing policy eliminate big tabs for fast fixes.

UNIX/Linux, Cisco, MS Windows, and Network Security Expertise
Progent's online consulting professionals have certified skills in a broad range of disciplines. This scope of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small business network. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To support customers with multi-platform environments, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a broad spectrum of information technology including system architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and transitioning from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help resolving anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including: Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux versions such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora, and Gentoo.

  • Qualified Cisco CCIE Consultants
    The CCIE certification is the top recognition for network engineers, and indicates an individual's networking knowledge at the master level. CCIEs can resolve the most complex problems surrounding network design, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network administration utilities and coming up with workarounds or installing software updates to correct problems. CCIEs represent an excellent value because their deep expertise allows them to solve the most complex problems rapidly. In many instances, less qualified consultants can struggle with identical tasks for hours or even days.

    Progent is among the few consulting organizations that makes CCIEs accessible to help small and medium sized companies. Progent offers quick contact with a CCIE by phone so that you can get immediate support for urgent network issues that are hurting business efficiency but are outside the scope of your local network maintenance resources. Progent's CCIE support experts can connect to your network by means of sophisticated on-line troubleshooting tools in order to provide fast and affordable analysis and repair of critical system problems. To learn how to contact a Progent CCIE for immediate help with your network, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and Virtual Private Network solutions.

  • Certified MS Windows Support
    Progent's Microsoft-certified online service professionals can provide computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Qualified Network Security Professionals
    Progent can give you access to accredited CISM and ISSAP security consultants to deliver a range of security solutions to enhance the defenses of your UNIX/Linux environment against attacks or assist you to recover rapidly from a breach. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent's Remote Service Tools
Progent has fine tuned an extensive set of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of online help. Progent offers secure VPN connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access permits the consultants of Progent's Technical Response Center to connect to your network without compromising system security. Progent's advanced service reporting application includes comprehensive records for all provided support. Each certified Progent team consultant has full availability of to all the specifics of services provided by any staff member to each customer. This history of problems and resolutions, as well as false alarms and mistakes, is organized as a readily searchable proprietary knowledge base that allows Progent's support professionals to share their experiences company-wide to ensure that the general effectiveness of Progent's technical support expands continuously.

In addition, Progent offers nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause downtime, remote monitoring can minimize stressful and costly service breakdowns.

Help Desk Outsourcing
Progent offers several basic programs for Help Desk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your current Call Center team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals gives your customers easy access to a reliable technical group with years of experience delivering phone support and online repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a positive image as a key contributor to business performance, and Progent's target is to resolve rather than merely report problems.

How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux technology, go to Progent's nationwide online support, call 1-800-993-9400, or refer to Contact Progent.

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