Fast Phone Help for UNIX or LinuxProgent provides national remote phone support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Online technical support provides maximum leverage for your information technology dollar by extending client efficiency and shortening the hours billed for computer repair services. Advanced remote support technology and experienced technicians and engineers combine to enable Progent to solve the majority of IT issues rapidly without wasting time and dollars by traveling to your location. In most of cases your IT issues can be dealt with by telephone or through a combination of telephone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISM certified security specialists to assist you with the toughest network issues.

Progent charges for online service by the minute. Consequently, you are billed just for support received. Progent requires no initialization fee. Many online support companies impose large minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and simple pricing model avoid big tabs for quick repairs.

UNIX, Cisco, Microsoft Windows, and System Security Support
Progent's remote support professionals have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to manage almost any emergency likely to take place in a small business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also provides the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services cover a broad spectrum of information technology including network infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux variants including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

  • Certified Cisco Infrastructure Engineers
    The CCIE certification is the top recognition for networking engineers, and indicates a person's technical knowledge at the master level. CCIEs can resolve even the most challenging problems associated with network planning, deployment, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in identifying problems with IOS Software network administration tools and coming up with workarounds or installing software patches to resolve problems. CCIEs are an exceptional value since their deep experience allows them to solve the most intractable problems rapidly. In common cases, less qualified consultants can wrestle with identical problems for many hours or days.

    Progent is among the rare consulting providers that makes CCIEs available to help small and medium sized companies. Progent can provide quick contact with a CCIE by phone so that you can get immediate support for urgent network issues that are hurting business efficiency but are outside the scope of your ordinary network support personnel. Progent's CCIE consultants can connect to your environment using state-of-the-art remote support technology in order to provide fast and economical analysis and repair of critical system trouble. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Progent's Microsoft-certified remote service experts can provide computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Qualified Network Security Experts
    Progent can give you access to accredited CISM and ISSAP security engineers to offer a variety of system protection solutions to enhance the defenses of your UNIX/Linux environment against attacks or assist you to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Online Service Tools
Progent has refined an extensive set of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of remote services. Progent offers protected Virtual Private Network connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the engineers of Progent's Technical Response Center to connect to your system without violating system security. Progent's sophisticated customer support management system keeps thorough histories for all delivered support. Each authorized Progent staff engineer has full access to all the details of support delivered by any staff engineer to every client. This history of issues and resolutions, as well as false alarms and mistakes, is structured as a readily searchable proprietary database that enables Progent's technical professionals to share their knowledge company-wide to make sure that the general efficiency of Progent's support improves daily.

Also, Progent offers country-wide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, customized by Progent for your environment so your computer maintenance is proactive and automated. By anticipating possible issues before they cause downtime, automated monitoring can minimize disruptive and expensive service breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers three basic types of Help Desk support including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless extension of your existing Call Center staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals offers your customers instant access to a reliable support resource with years of background providing telephone-based help and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a respected reputation as a key contributor to company productivity, and Progent's target is to resolve and not merely report problems.

How to Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with UNIX/Linux products, go to Progent's emergency phone-based help, call 1-800-993-9400, or visit Contact Progent.

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