Fast Online Technical Support for UNIX, Linux, or Sun SolarisProgent provides national online technical support and consulting services for businesses who run UNIX or Linux networks or whose information systems feature a mix of UNIX/Linux and Microsoft products. Online IT help provides optimum return for your IT dollar by protecting client productivity and limiting the hours billed for computer repair services. Sophisticated online support technology and experienced service specialists and engineers combine to enable Progent to handle most IT problems quickly without wasting time and dollars by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of telephone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISM qualified security professionals to help you with the toughest system issues.

Progent bills for phone help by the minute. Consequently, you are charged exclusively for support received. Progent requires no service activation surcharge. Many remote support companies impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing model do away with big tabs for speedy fixes.

UNIX, Cisco, Microsoft Windows, and System Security Expertise
Progent's remote support professionals have expertise in a broad range of technologies. This breadth of capability makes it possible to handle almost any emergency likely to take place in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support customers with multi-OS environments, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services address a wide range of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and easy administration, and migration from legacy applications to MS Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including: Apple Mac OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or major Linux versions such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo Linux.

  • Certified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and certifies a person's networking knowledge at the master level. CCIEs can resolve the most complex problems associated with network design, deployment, administration, security, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or installing software patches to correct problems. CCIEs represent an exceptional value because their depth of expertise allows them to solve the most intractable problems rapidly. In common cases, less seasoned engineers can struggle with the same problems for hours or even days.

    Progent is one of the rare support organizations that makes CCIEs available to assist small and mid-size companies. Progent can provide fast contact with a CCIE by phone so that you can get timely help for urgent network problems that are impacting business efficiency but are beyond the scope of your ordinary IT support providers. Progent's CCIE support experts can tie into your network using state-of-the-art on-line support technology in order to perform fast and economical diagnosis and repair of critical system trouble. To learn how to contact a Progent CCIE for timely assistance with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as security and Virtual Private Network technology.

  • Certified MS Windows Expertise
    Progent's Microsoft-certified remote service engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 upgrade support, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Certified System Security Professionals
    Progent can provide qualified CISM and ISSAP security consultants to deliver a range of security solutions to strengthen the defenses of your UNIX/Linux environment against attacks or assist your business to recuperate rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Support Technologies
Progent has refined an extensive array of utilities and technologies that allow the Technical Response Center to deliver the highest quality of remote services. Progent offers protected VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity permits the consultants of Progent's Technical Response Center to link to your network remotely without violating network security. Progent's sophisticated service management system keeps thorough histories for all provided service. Each certified Progent staff consultant has full availability of to all the details of services delivered by any team engineer to every client. This history of issues and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary knowledge base that allows Progent's technical experts to communicate their experiences with the whole team to make sure that the general quality of Progent's technical support expands continuously.

In addition, Progent offers nationwide remote monitoring support based on System Center Operations Manager, adapted by Progent for your business so that your computer maintenance is proactive and automated. By detecting possible problems before they cause downtime, automated monitoring can avoid disruptive and costly network breakdowns.

Call Center Support
Progent offers several basic programs for Help Desk services : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Help Desk Services (which are a seamless supplement to your existing Helpdesk staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals gives your customers convenient contact with a dependable technical resource with extensive background providing phone help and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a positive reputation as a key contributor to company productivity, and Progent's goal is to resolve and not simply report problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's emergency remote support, call 1-800-993-9400, or go to Contact Progent.

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