Fast Phone Help for UNIX, Linux, or SolarisProgent provides nationwide remote help and consulting services for businesses that run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX and Microsoft Windows technology. Remote IT help offers maximum leverage for your IT dollar by extending user efficiency and shortening the time billed for network repair services. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to solve the majority of IT problems quickly without needlessly expending time and money by making trips to your site. In most of cases your IT issues can be dealt with by telephone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISM certified security professionals to help you with the most difficult network issues.

Progent charges for telephone-based service per minute. Because of this, you are billed just for services received. Progent imposes no startup surcharge. Many remote support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity and simple billing policy avoid large tabs for fast repairs.

UNIX/Linux, Cisco Infrastructure, Windows, and System Security Experts
Progent's remote consulting professionals have certified skills in a broad array of technologies. This breadth of technical skills makes it possible to manage virtually any emergency likely to occur in a small company network. Certifications held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-platform networks, Progent also offers the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, CISSP security experts, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology including system infrastructure, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency online help diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX such as: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or important Linux variants including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.

  • Certified Cisco Engineers
    The CCIE credential is the top recognition for network consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve the most complex problems associated with network planning, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network administration tools and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs are an exceptional value because their depth of experience allows them to fix the most intractable problems rapidly. In common cases, less seasoned consultants can wrestle with identical tasks for hours or even days.

    Progent is among the few service firms that makes CCIEs available to help small and mid-size companies. Progent can provide quick access to a CCIE by telephone so that you can receive timely support for urgent network problems that are impacting business efficiency but are beyond the scope of your ordinary IT maintenance personnel. Progent's CCIE support experts can connect to your network by means of sophisticated on-line support technology in order to provide fast and economical diagnosis and repair of critical system trouble. To learn how to contact a Progent CCIE for immediate help with your network, go to Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as security and VPN solutions.

  • Certified Microsoft Windows Expertise
    Progent's Microsoft-qualified online support engineers offer computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and Microsoft SQL Server 2017 Linux integration expertise, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Specialists
    Progent can provide accredited CISM and ISSAP security consultants to offer a variety of system protection solutions to strengthen the protection of your UNIX environment against internal or external threats or assist you to recover quickly from a penetration. Security services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Support Technologies
Progent has refined an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent offers protected VPN access support for gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access permits the engineers of Progent's Technical Response Center to connect to your network remotely without violating system security. Progent's highly evolved service management system includes comprehensive records for all delivered service. Each authorized Progent team engineer has full access to all the details of support delivered by any staff member to each client. This database of problems and fixes, plus false alarms and mistakes, is structured as an easily retrievable internal knowledge base that allows Progent's support professionals to share their knowledge with the whole team to make sure that the overall quality of Progent's technical support expands continuously.

Also, Progent offers country-wide remote monitoring support based on System Center Operations Manager, configured by Progent to accommodate your business so that your network support is proactive rather than reactive. By anticipating potential issues before they cause downtime, remote monitoring can minimize disruptive and expensive service crises.

Help Desk Outsourcing
Progent offers several essential programs for Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent extension of your existing Helpdesk resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts gives your clients convenient access to a dependable technical group with extensive background delivering telephone-based help and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Call Center a respected reputation as a solid contributor to company performance, and Progent's aim is to fix rather than simply record problems.

How to Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent online help, telephone 1-800-993-9400, or see Contact Progent.
















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