Fast Online Technical Support for UNIX, Linux, or Sun SolarisProgent offers national remote phone support and troubleshooting services for companies who operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a mix of UNIX and Microsoft products. Online IT help provides maximum leverage for your IT budget by extending client efficiency and limiting the time billed for network analysis and repair. Sophisticated remote access technology and skilled service specialists and consultants allow Progent to solve the majority of IT problems quickly without needlessly expending time and money by traveling to your site. In most of cases your network problems can be remediated over the phone or through a mix of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist with the most difficult system problems.

Progent bills for phone help per minute. This means you owe only for services delivered. Progent requires no service activation charge. Many remote service companies demand substantial minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple billing policy save you from large invoices for speedy repairs.

UNIX/Linux, Cisco CCIE, Microsoft Windows, and Network Security Experts
Progent's online consulting professionals have expertise in a wide range of technologies. This breadth of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-platform environments, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a broad array of information technology including system architecture, email solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent remote help analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as: Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux versions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.

  • Qualified Cisco Infrastructure Engineers
    The CCIE credential is the premier recognition for network consultants, and certifies a person's networking knowledge at the master level. CCIEs can resolve the most challenging issues associated with network planning, deployment, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in identifying anomalies with IOS Software network management tools and developing workarounds or installing software updates to resolve problems. CCIEs are an excellent value since their deep experience allows them to resolve the most complex problems quickly. In many cases, less seasoned engineers can wrestle with the same problems for many hours or even days.

    Progent is among the rare support providers that makes CCIEs accessible to support small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely help for complex network problems that are impacting business productivity but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE consultants can tie into your network by means of the latest remote troubleshooting technology in order to perform fast and economical diagnosis and remediation of critical system trouble. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network solutions.

  • Authorized MS Windows Expertise
    Progent's Microsoft-certified remote support professionals can provide computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Qualified Network Security Experts
    Progent can give you access to accredited CISM and ISSAP security consultants to offer a variety of system protection services that can enhance the protection of your UNIX/Linux environment against assaults or assist your business to recover rapidly from a breach. Security services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent's Remote Support Technologies
Progent has refined an advanced set of utilities and technologies that allow the Remote Support Team to deliver the highest quality of online help. Progent offers secure VPN access support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access permits the consultants of Progent's Technical Response Center to link to your system without compromising network security. Progent's sophisticated customer support reporting system keeps comprehensive histories for all delivered support. Each certified Progent team engineer has complete availability of to all the details of support delivered by any team member to each client. This database of issues and resolutions, plus false alarms and mistakes, is structured as an easily searchable proprietary database that allows Progent's technical experts to communicate their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support improves continuously.

Also, Progent can provide nationwide remote monitoring services based on System Center Operations Manager (SCOM), customized by Progent for your business so that your network maintenance is proactive and automated. By detecting emerging issues before they result in downtime, remote monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Call Center Support
Progent offers three essential types of Help Desk support including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Helpdesk staff), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts gives your customers instant contact with a dependable technical resource with years of experience delivering telephone-based support and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Call Center a positive image as a solid contributor to company performance, and Progent's aim is to resolve and not merely record problems.

How to Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Mac OS X networking, visit Progent's urgent phone-based support, call 1-800-993-9400, or refer to Contact Progent.

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