Immediate Remote Help for UNIX, Linux, or Sun SolarisProgent offers nationwide online help and troubleshooting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft technology. Remote IT help offers optimum return for your information technology budget by preserving user efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote support technology and skilled service specialists and engineers combine to enable Progent to solve most network issues quickly without needlessly expending time and dollars by making trips to your site. In most of cases your IT problems can be remediated by telephone or through a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP qualified security specialists to assist you with the most difficult system problems.

Progent bills for telephone-based support by the minute. Consequently, you are charged just for services delivered. Progent imposes no startup fee. Many online support organizations impose large minimum payments or bill for every quarter hour or longer. Progent's small granularity and simple billing policy do away with large bills for speedy fixes.

UNIX/Linux, Cisco Infrastructure, Windows, and System Security Support
Progent's online support professionals have expertise in a broad range of disciplines. This scope of capability makes it possible to handle almost any emergency likely to take place in a small business information system. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support clients with multi-platform networks, Progent also provides the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a wide spectrum of information technology including network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from older applications to Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency remote help resolving problems within UNIX/Linux systems powered by leading versions of UNIX including: Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo.

  • Qualified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and certifies an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult issues associated with network design, integration, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying problems with IOS Software network administration utilities and coming up with workarounds or obtaining software patches to resolve problems. CCIEs represent an excellent value since their depth of expertise allows them to fix the most intractable problems quickly. In many instances, less qualified engineers can struggle with identical tasks for many hours or days.

    Progent is among the rare support firms that makes CCIEs accessible to help small and mid-size businesses. Progent offers fast access to a CCIE by phone so that you can get immediate help for urgent network problems that are impacting worker efficiency but are outside the scope of your local IT support providers. Progent's CCIE consultants can connect to your environment by means of sophisticated on-line support tools in order to perform quick and economical analysis and repair of critical network problems. To find out how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN technology.

  • Certified Microsoft Windows Experts
    Progent's Microsoft-certified remote service engineers can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, SharePoint Server application development, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Consultants
    Progent can give you access to qualified CISM and CISSP security consultants to deliver a variety of system protection solutions that can strengthen the protection of your UNIX/Linux network against attacks or help you to recover rapidly from a penetration. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Remote Service Tools
Progent has fine tuned an advanced array of utilities and technologies that enable the Technical Response Center to deliver world-class online help. Progent provides secure Virtual Private Network connectivity support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online access permits the consultants of Progent's Technical Response Center to connect to your system remotely without compromising system security. Progent's highly evolved customer support reporting system includes comprehensive histories for all provided service. Each certified Progent staff engineer has full availability of to all the details of support provided by any team member to each client. This history of issues and resolutions, plus false alarms and mistakes, is organized as an easily searchable proprietary database that enables Progent's support experts to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's technical support expands continuously.

Also, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager, configured by Progent for your business so that your computer support is proactive rather than reactive. By detecting possible problems before they cause downtime, system monitoring can minimize disruptive and expensive service crises.

Help Desk Call Center Outsourcing
Progent provides three basic programs for Help Desk services including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your existing Helpdesk staff), and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts gives your customers convenient access to a reliable technical resource with years of background delivering telephone-based support and remote access repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Call Center a respected reputation as a solid contributor to business performance, and Progent's goal is to fix and not simply report problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux technology, visit Progent's nationwide phone-based support, phone 1-800-993-9400, or go to Contact Progent.

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