Fast Online Support for UNIX, Linux, or SolarisProgent offers nationwide online phone support and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft products. Online technical support provides maximum return for your IT dollar by extending user efficiency and limiting the time billed for computer repair services. Sophisticated online support technology and skilled service specialists and engineers allow Progent to solve the majority of IT problems rapidly without needlessly expending time and dollars by traveling to your site. In most of situations your network problems can be remediated over the phone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM certified security professionals to assist with the most challenging system issues.

Progent charges for telephone-based support per minute. This means you owe only for services received. Progent requires no initialization surcharge. Many remote support companies impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and simple billing model do away with large bills for speedy repairs.

UNIX, Cisco, MS Windows, and Network Security Support
Progent's remote consulting professionals have expertise in a wide array of disciplines. This scope of capability allows Progent's consultants to manage almost any crisis likely to occur in a small business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.

To support customers with multi-platform networks, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services address a broad spectrum of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help diagnosing problems within UNIX/Linux networks based on popular derivatives of UNIX including: Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux versions such as RedHat, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo.

  • Certified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking engineers, and indicates a person's networking knowledge at the expert level. CCIEs can handle the most difficult issues surrounding network design, deployment, management, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in identifying problems with Cisco IOS Software network management utilities and developing alternate approaches or installing software updates to correct problems. CCIEs are an exceptional value since their depth of experience allows them to fix the most complex problems quickly. In common instances, less seasoned consultants can struggle with identical tasks for many hours or days.

    Progent is among the rare service providers that makes CCIEs accessible to assist small and mid-size companies. Progent can provide fast contact with a CCIE by telephone so that you can receive timely help for urgent network problems that are hurting business productivity but are outside the scope of your local IT maintenance personnel. Progent's CCIE consultants can tie into your environment by means of the latest on-line troubleshooting tools in order to perform quick and affordable analysis and remediation of critical network trouble. To find out how to contact a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus security and VPN products.

  • Certified Windows Expertise
    Progent's Microsoft-qualified remote support engineers can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of support professionals who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 troubleshooting, SharePoint Server development, Skype for Business migration consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Experts
    Progent can give you access to certified CISM and ISSAP security engineers to offer a variety of security solutions that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist your business to recuperate rapidly from a breach. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has fine tuned an extensive array of tools and technologies that enable the Remote Support Team to deliver the highest quality of online help. Progent offers secure VPN connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access allows the consultants of Progent's online support team to connect to your network remotely without violating system security. Progent's sophisticated customer support management application includes thorough records for all provided support. Each authorized Progent staff engineer has full access to all the specifics of services provided by any team engineer to every customer. This archive of issues and resolutions, as well as false alarms and mistakes, is organized as an easily retrievable internal knowledge base that allows Progent's technical professionals to communicate their knowledge company-wide to make sure that the overall effectiveness of Progent's support expands continuously.

In addition, Progent offers nationwide online monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your network support is proactive and automated. By detecting possible problems before they result in downtime, system monitoring can avoid disruptive and expensive service breakdowns.

Help Desk Call Center Outsourcing
Progent provides three essential programs for Help Desk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a seamless extension of your existing Call Center team), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your customers convenient access to a reliable technical group with years of background delivering telephone-based support and remote access repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive reputation as a key contributor to business productivity, and Progent's aim is to resolve rather than merely report problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's emergency remote support, telephone 1-800-993-9400, or see Contact Progent.
















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