Mac OS X, Linux, Solaris Consulting UNIX Consulting Help: Urgent Online Help for UNIX, Linux, Solaris
Progent provides national online technical support and consulting services for businesses who run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft Windows products. Online IT help offers maximum return for your information technology budget by extending user efficiency and shortening the hours billed for computer analysis and repair. Advanced online access tools and experienced technicians and engineers allow Progent to solve most IT issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of phone support and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security professionals to assist with the most challenging network problems.
Progent charges for telephone-based support on a per-minute basis. Consequently, you pay just for support received. Progent asks for no initialization fee. Many remote service organizations demand substantial minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward pricing model save you from large bills for speedy solutions.
UNIX, Cisco CCIE, Microsoft Windows, and Network Security Support
Progent's remote consulting professionals have expertise in a broad range of disciplines. This scope of technical skills allows Progent's consultants to manage almost any emergency likely to occur in a small company network. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to customers with mixed-platform networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP consultants.
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad range of computer technology including network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Qualified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network consultants, and indicates an individual's technical skills at the master level. CCIEs can resolve the most complex issues associated with network design, integration, administration, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with workarounds or installing software updates to correct problems. CCIEs are an exceptional value since their deep experience enables them to resolve the most intractable problems quickly. In many instances, less seasoned consultants can struggle with the same problems for many hours or even days.
Progent is one of the few service organizations that makes CCIEs available to support small and medium sized businesses. Progent can provide fast access to a CCIE by phone so that you can receive timely help for complex network problems that are impacting business productivity but are beyond the scope of your local IT maintenance resources. Progent's CCIE consultants can tie into your network by means of state-of-the-art remote support technology in order to provide quick and affordable diagnosis and repair of critical system problems. To find out how to contact a Progent CCIE for timely help with your network, visit Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure high-speed and integrated services routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst Series switches, as well as security and Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified professionals can provide network repair and IT support for the complete line of Microsoft server and application products. Authorized as a Microsoft Gold Certified Partner, Progent can offer your company the expertise of support professionals who can assist to design, deploy, troubleshoot and administer the entire family of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified System Security Consultants
Progent can give you access to qualified CISM and ISSAP security consultants to offer a variety of system protection services that can strengthen the defenses of your UNIX environment against internal or external threats or assist your business to recover quicky from a penetration. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam, and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Support Technologies
Progent has fine tuned an extensive set of utilities and technologies that enable the Remote Support Team to deliver world-class remote services. Progent offers secure VPN connectivity support for VPN gateways from a variety of sources including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Safe VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your system without compromising system security. Progent's sophisticated customer support reporting system includes comprehensive histories for all provided support. Each certified Progent staff engineer has complete availability of to all the details of support delivered by any staff engineer to every client. This history of problems and fixes, as well as false alarms and mistakes, is organized as an easily searchable proprietary knowledge base that enables Progent's support experts to share their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support expands daily.
Also, Progent can provide nationwide online monitoring support based on MS Operations Manage (MOM), adapted by Progent for your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in network outages, automated monitoring can minimize stressful and costly network crises.
Call Center Support and Outsourcing
Progent offers several basic programs for Helpdesk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (a seamless extension of your existing Help Desk resources), and Helpdesk Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux professionals gives your clients easy contact with a reliable support group with extensive experience delivering telephone-based support and remote access troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a respected reputation as a key contributor to company performance, and Progent's target is to fix rather than simply record problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X networking, go to Progent's nationwide phone-based help, telephone 1-800-993-9400, or send email to information@progent.com.
Progent provides national online technical support and consulting services for businesses who run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft Windows products. Online IT help offers maximum return for your information technology budget by extending user efficiency and shortening the hours billed for computer analysis and repair. Advanced online access tools and experienced technicians and engineers allow Progent to solve most IT issues rapidly without wasting time and dollars by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of phone support and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security professionals to assist with the most challenging network problems.
