Fast Online Consulting for UNIX, Linux, or SolarisProgent offers national online phone support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX and Microsoft technology. Remote IT help offers maximum return for your information technology budget by protecting client efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote access utilities and skilled service specialists and engineers allow Progent to handle most IT problems quickly without needlessly expending time and dollars by making trips to your site. In most of cases your IT issues can be remediated over the phone or through a mix of phone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISM qualified security specialists to assist with the most difficult network issues.

Progent bills for phone support on a per-minute basis. Consequently, you are charged exclusively for services delivered. Progent asks for no startup surcharge. Many remote service companies demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity and straightforward billing model do away with big invoices for speedy solutions.

UNIX, Cisco Infrastructure, Windows, and System Security Experts
Progent's online consulting engineers have expertise in a wide range of disciplines. This breadth of technical skills makes it possible to manage virtually any crisis likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to clients with multi-OS environments, Progent also offers the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote support services address a wide range of information technology such as network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can offer urgent remote help resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux versions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo.

  • Qualified Cisco Infrastructure Consultants
    The CCIE credential is the top recognition for network engineers, and indicates a person's technical skills at the master level. CCIEs can handle the most difficult issues associated with network design, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or installing software updates to correct problems. CCIEs represent an exceptional value since their depth of expertise enables them to fix the most complex problems quickly. In many instances, less seasoned consultants can struggle with identical problems for hours or days.

    Progent is among the few support organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can receive timely support for urgent network problems that are impacting business efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's CCIE consultants can connect to your environment via state-of-the-art remote support technology in order to perform quick and affordable diagnosis and repair of critical system problems. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and VPN solutions.

  • Authorized Windows Support
    Progent's Microsoft-qualified online support experts offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 troubleshooting, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Certified Network Security Consultants
    Progent can give you access to certified CISM and CISSP security engineers to deliver a range of security services that can strengthen the protection of your UNIX/Linux environment against internal or external threats or help your business to recover rapidly from a penetration. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile access; protecting your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Support Technologies
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides protected VPN access support for VPN gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access allows the consultants of Progent's Technical Response Center to link to your system without compromising network security. Progent's sophisticated customer support reporting system keeps thorough histories for all delivered support. Each authorized Progent staff engineer has complete availability of to all the specifics of services delivered by any team engineer to each client. This archive of issues and resolutions, as well as false alarms and miscues, is structured as an easily retrievable proprietary database that allows Progent's technical experts to share their experiences company-wide to ensure that the overall effectiveness of Progent's technical support improves daily.

Also, Progent can provide country-wide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so that your network support is proactive and automated. By detecting possible issues before they cause network outages, automated monitoring can avoid stressful and costly network breakdowns.

Call Center Support
Progent provides three essential programs for Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Services (a seamless extension of your existing Call Center resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts offers your customers instant access to a dependable technical group with extensive experience providing phone help and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a key contributor to business performance, and Progent's aim is to fix rather than merely report problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or Mac networking, visit Progent's urgent online support, phone 1-800-993-9400, or go to Contact Progent.

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