Fast Phone Consulting for UNIX, Linux, or SolarisProgent offers national remote technical support and consulting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX/Linux and Microsoft Windows products. Remote technical support offers optimum leverage for your information technology budget by extending user efficiency and limiting the hours charged for computer analysis and repair. Advanced online support utilities and experienced technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and money by traveling to your site. In most of situations your IT issues can be dealt with over the phone or via a combination of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to assist you with the most difficult network issues.

Progent charges for telephone-based service on a per-minute basis. As a result, you are invoiced exclusively for services delivered. Progent requires no startup surcharge. Many online service organizations demand large minimum payments or bill for every quarter hour or longer. Progent's one-minute granularity and straightforward pricing policy avoid large invoices for speedy solutions.

UNIX, Cisco Infrastructure, MS Windows, and System Security Experts
Progent's online consulting engineers have expertise in a wide range of technologies. This breadth of technical skills makes it possible to manage virtually any crisis likely to occur in a small company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To support clients with mixed-platform environments, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of information technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy management, and migration from older systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including: Apple Mac OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or important Linux platforms such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Certified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network engineers, and indicates a person's technical skills at the master level. CCIEs can handle the most challenging problems associated with network design, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or obtaining software patches to correct problems. CCIEs represent an exceptional value because their depth of experience enables them to fix the most complex problems quickly. In many instances, less qualified consultants can struggle with the same tasks for hours or days.

    Progent is among the few consulting organizations that makes CCIEs accessible to support small and medium sized businesses. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for urgent network issues that are impacting worker productivity but are beyond the scope of your ordinary network support providers. Progent's CCIE engineers can connect to your network using state-of-the-art remote troubleshooting technology in order to perform quick and economical diagnosis and remediation of urgent system problems. To learn how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and Virtual Private Network technology.

  • Authorized MS Windows Expertise
    Progent's Microsoft-certified online support professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and CISSP Qualified System Security Professionals
    Progent can provide certified CISM and ISSAP security engineers to offer a range of security services that can enhance the protection of your UNIX environment against assaults or help your business to recover rapidly from a penetration. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Remote Technical Support Tools
Progent has fine tuned an extensive set of utilities and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides secure Virtual Private Network connectivity support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote connectivity allows the consultants of Progent's online support team to link to your system without violating network security. Progent's highly evolved customer support management system keeps comprehensive histories for all provided support. Each certified Progent staff engineer has complete availability of to all the specifics of services provided by any staff member to each customer. This archive of problems and fixes, as well as false alarms and miscues, is structured as a readily searchable internal database that enables Progent's technical professionals to share their knowledge with the whole team to ensure that the general effectiveness of Progent's support expands continuously.

Also, Progent offers nationwide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your computer support is proactive and automated. By anticipating emerging problems before they result in downtime, system monitoring can avoid stressful and costly network breakdowns.

Help Desk Call Center Outsourcing
Progent offers several basic programs for Helpdesk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless extension of your existing Help Desk team), and Help Desk Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your customers instant access to a dependable support group with extensive experience providing telephone-based help and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a positive image as a solid contributor to company performance, and Progent's target is to resolve rather than merely report problems.

How to Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X technology, go to Progent's emergency phone-based support, call 1-800-993-9400, or see Contact Progent.

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