Fast Phone Technical Support for UNIX, Linux, or SolarisProgent offers national online help and troubleshooting services for companies that run UNIX or Linux networks or whose information systems feature a mix of UNIX and Microsoft technology. Online IT help provides maximum leverage for your IT dollar by extending user efficiency and limiting the time billed for network repair services. Advanced online access technology and skilled technicians and engineers allow Progent to handle the majority of network issues rapidly without needlessly expending time and dollars by traveling to your site. In most of cases your network issues can be remediated by telephone or through a mix of telephone support and remote connectivity. Progent can make available Cisco CCIE network experts and CISM qualified security professionals to assist with the toughest network issues.

Progent charges for telephone-based service on a per-minute basis. As a result, you are charged just for support delivered. Progent asks for no initialization surcharge. Many remote service organizations demand large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and simple pricing policy eliminate big bills for speedy solutions.

UNIX, Cisco, MS Windows, and Network Security Expertise
Progent's online support engineers have expertise in a wide range of technologies. This breadth of capability makes it possible to manage almost any crisis likely to occur in a small company information system. Certificates held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with mixed-platform environments, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide array of information technology including system architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help resolving problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including: Mac OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or important Linux variants including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo.

  • Certified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network consultants, and indicates an individual's technical knowledge at the expert level. CCIEs can handle even the most complex issues encountered in network planning, integration, management, security, and repair. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing workarounds or installing software patches to fix problems. CCIEs are an exceptional value since their deep expertise enables them to fix the most complex problems quickly. In common instances, less qualified engineers can wrestle with the same problems for hours or even days.

    Progent is among the rare consulting firms that makes CCIEs accessible to help small and medium sized companies. Progent offers quick access to a CCIE by telephone so that you can receive timely help for urgent network problems that are hurting worker efficiency but are outside the experience of your local IT maintenance resources. Progent's CCIE engineers can tie into your network using the latest on-line support tools in order to provide fast and affordable diagnosis and repair of critical network trouble. To learn how to contact a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as protection and Virtual Private Network solutions.

  • Certified Microsoft Windows Support
    Progent's Microsoft-qualified remote support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Qualified System Security Professionals
    Progent can give you access to accredited CISM and ISSAP security consultants to offer a variety of system protection services that can improve the protection of your UNIX environment against attacks or assist your business to recover rapidly from a breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Service Technologies
Progent has fine tuned an extensive array of utilities and mechanisms that allow the Remote Support Team to deliver world-class remote help. Progent offers secure VPN access support for VPN gateways from a variety of sources including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online connectivity permits the consultants of Progent's online support team to connect to your network remotely without violating network security. Progent's highly evolved customer support management application keeps comprehensive records for all provided support. Each certified Progent staff engineer has complete availability of to all the specifics of support provided by any staff member to every client. This archive of problems and resolutions, plus false alarms and mistakes, is structured as an easily searchable proprietary knowledge base that allows Progent's support professionals to communicate their knowledge with the whole team to make sure that the general effectiveness of Progent's technical support expands continuously.

Also, Progent can provide country-wide remote monitoring services based on System Center Operations Manager, customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By detecting emerging problems before they cause network outages, system monitoring can minimize disruptive and costly network breakdowns.

Call Center Outsourcing
Progent provides three basic types of Help Desk support including Microsoft and UNIX Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your existing Helpdesk team), and Call Center Process Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals gives your customers instant contact with a dependable support group with years of background delivering phone help and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a positive image as a solid contributor to company productivity, and Progent's target is to fix rather than simply record problems.

How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux technology, go to Progent's urgent online support, phone 1-800-993-9400, or refer to Contact Progent.

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