Immediate Phone Support for UNIX or LinuxProgent offers national urgent technical support and consulting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft Windows products. Remote IT help provides optimum leverage for your IT dollar by preserving client efficiency and shortening the time charged for network repair services. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to solve most network issues quickly without needlessly expending time and dollars by making trips to your location. In the vast majority of cases your network problems can be remediated by telephone or through a combination of telephone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISA qualified security professionals to help you with the toughest network problems.

Progent bills for telephone-based support by the minute. This means you are charged just for services delivered. Progent asks for no service activation fee. Many online support firms impose large minimum fees or bill for every fifteen minutes or longer. Progent's one-minute granularity and simple billing policy eliminate big invoices for quick fixes.

UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's remote consulting engineers have expertise in a broad range of disciplines. This breadth of technical skills allows Progent's consultants to manage almost any crisis likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To provide assistance to customers with multi-platform environments, Progent also offers the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide spectrum of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to MS Windows or Linux environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance analyzing problems within UNIX/Linux networks based on leading versions of UNIX including: Apple Mac OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and SGI/Irix or important Linux versions such as RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo.

  • Qualified Cisco Infrastructure Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking consultants, and indicates a person's networking knowledge at the expert level. CCIEs can resolve even the most challenging problems associated with network planning, deployment, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with Cisco IOS Software network administration tools and developing alternate approaches or obtaining software patches to resolve problems. CCIEs represent an exceptional value since their deep experience allows them to resolve the most complex problems rapidly. In many instances, less qualified consultants can struggle with the same problems for many hours or days.

    Progent is among the rare service firms that makes CCIEs accessible to help small and mid-size businesses. Progent offers quick contact with a CCIE by phone so that you can receive immediate support for complex network problems that are hurting business productivity but are outside the scope of your ordinary network maintenance providers. Progent's CCIE support experts can connect to your network using secure remote troubleshooting tools in order to perform fast and economical analysis and remediation of urgent network trouble. To find out how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and Virtual Private Network products.

  • Authorized Windows Support
    Progent's Microsoft-qualified online support engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server upgrade support, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2013 development, Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Specialists
    Progent can give you access to certified CISM and CISSP security engineers to offer a range of security solutions to enhance the defenses of your UNIX environment against assaults or help you to recover rapidly from a penetration. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Technical Support Tools
Progent has fine tuned an advanced set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides protected VPN access support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access allows the consultants of Progent's Technical Response Center to link to your network remotely without compromising system security. Progent's advanced customer support management system keeps comprehensive records for all delivered service. Each certified Progent team engineer has full availability of to all the specifics of services delivered by any staff engineer to every client. This archive of issues and fixes, plus false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's support professionals to communicate their experiences company-wide to make sure that the general quality of Progent's support expands daily.

In addition, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By detecting emerging issues before they cause network outages, remote monitoring can minimize stressful and expensive network crises.

Help Desk Call Center Support
Progent provides three essential types of Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a transparent extension of your existing Helpdesk resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts gives your customers convenient access to a dependable technical resource with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to business productivity, and Progent's target is to resolve rather than merely record problems.

How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with UNIX/Linux technology, visit Progent's nationwide phone-based support, telephone 1-800-993-9400, or go to Contact Progent.

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