Fast Phone Support for UNIX, Linux, or Sun SolarisProgent offers nationwide remote technical support and troubleshooting services for companies that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Remote IT help provides maximum return for your information technology budget by preserving user productivity and limiting the time charged for network analysis and repair. Advanced remote access tools and experienced technicians and consultants combine to enable Progent to solve most network problems quickly without wasting time and dollars by making trips to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP qualified security professionals to help with the toughest system problems.

Progent charges for telephone-based help per minute. Consequently, you are invoiced only for services delivered. Progent imposes no startup charge. Many remote support companies impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy avoid big invoices for speedy solutions.

UNIX, Cisco, MS Windows, and Network Security Experts
Progent's online consulting engineers have expertise in a broad array of disciplines. This breadth of technical skills makes it possible to manage virtually any crisis likely to take place in a small company network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-OS networks, Progent also provides the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, CISSP experts, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide range of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help resolving anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux versions including RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.

  • Certified Cisco CCIE Engineers
    The CCIE certification is the top recognition for network engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve even the most complex problems associated with network design, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or installing software patches to correct problems. CCIEs represent an excellent value since their depth of expertise enables them to resolve the most complex problems rapidly. In common cases, less qualified consultants can struggle with the same tasks for hours or even days.

    Progent is one of the rare support organizations that makes CCIEs accessible to support small and mid-size companies. Progent offers quick access to a CCIE by phone so that you can get immediate help for urgent network issues that are impacting business efficiency but are outside the experience of your local network support personnel. Progent's CCIE support experts can connect to your network using the latest remote troubleshooting technology in order to provide fast and economical diagnosis and remediation of critical network problems. To learn how to talk to a Progent CCIE for timely help with your network, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as protection and Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    Progent's Microsoft-certified remote support professionals can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 troubleshooting, SharePoint Server development, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Certified System Security Specialists
    Progent can give you access to accredited CISM and CISSP security engineers to deliver a range of security solutions that can strengthen the protection of your UNIX/Linux network against attacks or help your business to recuperate rapidly from a breach. Security services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile access; protecting your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Remote Support Tools
Progent has refined an extensive set of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides secure Virtual Private Network connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online connectivity allows the consultants of Progent's online support team to link to your system remotely without compromising system security. Progent's sophisticated service reporting application includes comprehensive histories for all provided service. Each certified Progent staff consultant has complete availability of to all the specifics of services provided by any team member to every customer. This history of problems and fixes, as well as false alarms and mistakes, is structured as a readily searchable internal database that enables Progent's technical professionals to share their experiences company-wide to ensure that the overall quality of Progent's support improves continuously.

Also, Progent offers country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can minimize disruptive and expensive network crises.

Call Center Outsourcing
Progent offers three essential types of Help Desk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent supplement to your existing Help Desk staff), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts offers your clients instant access to a reliable support resource with years of background providing phone support and online troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive image as a key contributor to business performance, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with UNIX/Linux technology, go to Progent's emergency online help, phone 1-800-993-9400, or visit Contact Progent.

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