Urgent Remote Consulting for UNIX, Linux, or Sun SolarisProgent provides national online technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote IT help offers optimum leverage for your information technology budget by extending user productivity and limiting the hours charged for network repair services. Advanced online support technology and skilled service specialists and consultants allow Progent to solve most network issues quickly without needlessly expending time and dollars by making trips to your location. In most of cases your IT problems can be remediated by telephone or through a combination of phone support and online network analysis. Progent can make available Cisco CCIE network engineers and CISM certified security professionals to help you with the most difficult system problems.

Progent charges for telephone-based help per minute. Consequently, you are invoiced exclusively for support delivered. Progent asks for no initialization charge. Many remote service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity and simple billing model save you from big invoices for fast solutions.

UNIX, Cisco Infrastructure, Windows, and System Security Expertise
Progent's remote consulting professionals have certified skills in a wide array of disciplines. This scope of capability allows Progent's consultants to handle almost any crisis likely to occur in a small company network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support clients with mixed-platform networks, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online consulting services cover a wide array of information technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from legacy systems to Windows or Linux-based environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking consultants, and certifies an individual's networking skills at the expert level. CCIEs can resolve the most challenging problems surrounding network design, deployment, management, security, and repair. CCIEs operate closely with Cisco's in-house engineers in identifying anomalies with IOS Software network management utilities and developing alternate approaches or obtaining software updates to correct problems. CCIEs represent an excellent value because their depth of expertise enables them to solve the most intractable problems quickly. In many cases, less seasoned consultants can struggle with the same tasks for many hours or even days.

    Progent is one of the rare service organizations that makes CCIEs available to assist small and medium sized businesses. Progent offers quick access to a CCIE by phone so that you can get timely help for urgent network problems that are impacting worker efficiency but are outside the experience of your ordinary IT support resources. Progent's CCIE support experts can tie into your network by means of state-of-the-art on-line troubleshooting technology in order to provide fast and economical analysis and repair of critical network trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and Virtual Private Network products.

  • Certified MS Windows Experts
    Progent's Microsoft-qualified online support experts can deliver computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server upgrade support, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Qualified System Security Professionals
    Progent can provide qualified CISM and CISSP security engineers to deliver a range of security solutions that can improve the defenses of your UNIX/Linux network against attacks or help your business to recover quickly from a breach. Security solutions available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile access; protecting your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.
Progent's Online Service Technologies
Progent has fine tuned an advanced set of tools and mechanisms that allow the Technical Response Center to deliver the highest quality of online help. Progent provides protected Virtual Private Network connectivity support for gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the engineers of Progent's Technical Response Center to link to your system remotely without violating network security. Progent's advanced service reporting application keeps comprehensive records for all delivered service. Each authorized Progent staff consultant has full availability of to all the details of support provided by any team engineer to each client. This archive of issues and fixes, as well as false alarms and miscues, is organized as an easily searchable internal knowledge base that allows Progent's support professionals to communicate their knowledge company-wide to make sure that the overall effectiveness of Progent's technical support improves continuously.

Also, Progent offers nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your business so your computer support is proactive rather than reactive. By detecting emerging problems before they cause downtime, system monitoring can avoid disruptive and expensive network breakdowns.

Help Desk Support
Progent offers several essential programs for Helpdesk services : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a transparent extension of your existing Help Desk team), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX experts offers your clients convenient access to a dependable technical resource with extensive background providing phone support and remote access troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to business productivity, and Progent's aim is to fix and not simply report problems.

How to Contact Progent's Remote Service Experts
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency online support, phone 1-800-993-9400, or go to Contact Progent.

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