Fast Phone Consulting for UNIX, Linux, or Sun SolarisProgent offers nationwide urgent help and consulting services for businesses that run UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX/Linux and Microsoft Windows products. Online IT help provides optimum leverage for your IT dollar by extending user productivity and shortening the time charged for network repair services. Sophisticated online access technology and experienced technicians and consultants allow Progent to solve the majority of IT problems rapidly without needlessly expending time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of telephone support and online connectivity. Progent can make available Cisco CCIE network engineers and CISA qualified security professionals to assist you with the toughest network issues.

Progent bills for remote support by the minute. Consequently, you are charged only for services delivered. Progent asks for no service activation surcharge. Many online service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity and simple pricing policy eliminate big invoices for fast solutions.

UNIX, Cisco CCIE, Windows, and System Security Support
Progent's online consulting professionals have expertise in a wide array of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to occur in a small business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To support customers with multi-platform environments, Progent also offers the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux variants such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE credential is the premier recognition for network professionals, and certifies an individual's technical skills at the expert level. CCIEs can handle the most difficult issues surrounding network design, integration, management, security, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or installing software patches to fix problems. CCIEs represent an exceptional value because their deep expertise enables them to solve the most intractable problems quickly. In common instances, less qualified engineers can wrestle with the same problems for hours or even days.

    Progent is among the few service providers that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide fast access to a CCIE by phone so that you can receive timely help for urgent network issues that are hurting business productivity but are beyond the scope of your local IT support resources. Progent's CCIE consultants can connect to your environment using secure on-line support tools in order to provide quick and affordable analysis and repair of critical system trouble. To learn how to contact a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and VPN products.

  • Certified MS Windows Experts
    Progent's Microsoft-qualified online service engineers can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server upgrade support, Exchange Server 2013 integration, Microsoft Exchange 2010 troubleshooting, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2017 Linux integration expertise, Systems Center Operations Manager network monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Specialists
    Progent can give you access to accredited CISM and CISSP security consultants to deliver a range of system protection solutions that can strengthen the protection of your UNIX/Linux environment against assaults or help your business to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Online Service Tools
Progent has fine tuned an extensive array of tools and technologies that enable the Technical Response Center to deliver world-class online services. Progent offers protected Virtual Private Network access support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access allows the engineers of Progent's online support team to connect to your network remotely without violating system security. Progent's advanced service reporting application includes thorough histories for all provided service. Each authorized Progent team consultant has complete availability of to all the specifics of support delivered by any staff member to each customer. This database of problems and fixes, plus false alarms and miscues, is organized as an easily retrievable proprietary database that enables Progent's technical experts to share their experiences company-wide to make sure that the general quality of Progent's technical support expands daily.

In addition, Progent offers country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your network support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Outsourcing
Progent offers several basic programs for Helpdesk support including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Helpdesk team), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts gives your customers instant access to a reliable technical group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive image as a solid contributor to company productivity, and Progent's target is to resolve rather than merely report problems.

How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency online help, telephone 1-800-993-9400, or refer to Contact Progent.

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