Mac OS X, Linux, Solaris Expertise UNIX Integration and Support: Urgent Phone Consulting for UNIX
Progent provides nationwide online technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose information systems include a mix of UNIX and Microsoft Windows products. Online IT help provides optimum leverage for your IT dollar by preserving user productivity and limiting the hours charged for computer repair services. Sophisticated online access tools and experienced service specialists and engineers allow Progent to handle most network issues quickly without needlessly expending time and dollars by making trips to your site. In most of cases your network problems can be remediated by telephone or via a combination of telephone help and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP qualified security professionals to help you with the most difficult system issues.
Progent charges for telephone-based help per minute. As a result, you are billed only for services delivered. Progent asks for no startup fee. Many remote service firms impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model avoid large tabs for quick repairs.
UNIX, Cisco Infrastructure, MS Windows, and System Security Support
Progent's remote support professionals have certified skills in a broad array of technologies. This breadth of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services address a broad range of computer technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from older systems to Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Certified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the master level. CCIEs can resolve even the most challenging problems associated with network planning, integration, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or obtaining software updates to resolve problems. CCIEs represent an exceptional value since their depth of experience allows them to fix the most intractable problems quickly. In common cases, less qualified engineers can struggle with identical tasks for hours or days.
Progent is among the few support organizations that makes CCIEs accessible to assist small and mid-size companies. Progent offers quick contact with a CCIE by telephone so that you can receive timely help for urgent network problems that are impacting business efficiency but are beyond the experience of your local network maintenance personnel. Progent's CCIE consultants can connect to your environment by means of secure on-line troubleshooting technology in order to provide fast and economical diagnosis and remediation of urgent system trouble. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-certified experts offer network repair and IT support for the complete line of Microsoft server and application technology. Designated a Microsoft Gold Partner, Progent can provide your company the help of consulting professionals who can show you how to design, deploy, maintain and administer the entire suite of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Virtual Server, Microsoft Project Server, and Operations Manager 2007 and 2005.
CISM and ISSAP Qualified Network Security Professionals
Progent can give you access to accredited CISM and CISSP security engineers to offer a range of security solutions that can improve the protection of your UNIX environment against assaults or assist you to recuperate quicky from a breach. Security services offered by Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging system against viruses, spam, and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an extensive set of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of online help. Progent provides secure VPN connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the engineers of Progent's online support team to link to your network without compromising network security. Progent's highly evolved customer support management application includes comprehensive records for all delivered support. Each authorized Progent team consultant has full access to all the specifics of services provided by any team engineer to each client. This history of issues and fixes, as well as false alarms and mistakes, is organized as a readily searchable proprietary database that enables Progent's technical experts to communicate their experiences with the whole team to ensure that the overall effectiveness of Progent's technical support expands daily.
Also, Progent can provide country-wide remote monitoring support based on MS Operations Manage (MOM), adapted by Progent for your business so that your network support is proactive and automated. By anticipating potential problems before they result in downtime, automated monitoring can avoid stressful and expensive service breakdowns.
Help Desk Support
Progent provides several essential types of Help Desk support : Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Helpdesk staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your customers convenient contact with a dependable technical resource with years of background delivering phone support and remote access repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a positive reputation as a solid contributor to business productivity, and Progent's target is to resolve rather than simply record problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with UNIX/Linux networking, visit Progent's nationwide remote help, call 1-800-993-9400, or e-mail information@progent.com.
Progent provides nationwide online technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose information systems include a mix of UNIX and Microsoft Windows products. Online IT help provides optimum leverage for your IT dollar by preserving user productivity and limiting the hours charged for computer repair services. Sophisticated online access tools and experienced service specialists and engineers allow Progent to handle most network issues quickly without needlessly expending time and dollars by making trips to your site. In most of cases your network problems can be remediated by telephone or via a combination of telephone help and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP qualified security professionals to help you with the most difficult system issues.
