Urgent Phone Support for UNIX, Linux, or SolarisProgent provides national online technical support and troubleshooting services for businesses that operate UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft products. Online network consulting provides maximum leverage for your IT dollar by preserving client productivity and limiting the hours charged for computer analysis and repair. Advanced online access technology and skilled technicians and consultants combine to enable Progent to solve the majority of IT issues quickly without wasting time and dollars by traveling to your location. In the vast majority of cases your network issues can be dealt with over the phone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA qualified security professionals to help you with the toughest system problems.

Progent charges for online service on a per-minute basis. As a result, you owe only for support received. Progent requires no service activation surcharge. Many remote service organizations demand substantial minimum payments or bill for every quarter hour or longer. Progent's fine granularity and simple pricing model do away with large invoices for speedy repairs.

UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's remote consulting engineers have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to manage almost any emergency likely to take place in a small business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support customers with mixed-OS networks, Progent also provides the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based support services address a wide range of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and migration from older systems to Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

  • Qualified Cisco CCIE Consultants
    The CCIE credential is the premier recognition for network professionals, and certifies an individual's networking skills at the expert level. CCIEs can handle even the most difficult problems surrounding network planning, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in identifying problems with IOS Software network administration utilities and developing alternate approaches or installing software updates to fix problems. CCIEs are an exceptional value because their depth of experience allows them to fix the most complex problems rapidly. In many instances, less qualified consultants can wrestle with the same problems for hours or days.

    Progent is one of the few consulting organizations that makes CCIEs accessible to support small and medium sized businesses. Progent offers quick contact with a CCIE by telephone so that you can receive timely help for complex network issues that are impacting worker efficiency but are outside the scope of your ordinary network support personnel. Progent's CCIE consultants can tie into your network using sophisticated on-line support technology in order to provide fast and economical analysis and repair of urgent system trouble. To find out how to contact a Progent CCIE for timely help with your network, go to Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and VPN technology.

  • Authorized MS Windows Experts
    Progent's Microsoft-certified remote support engineers offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 upgrade support, Exchange 2013 configuration, Exchange 2010 troubleshooting, SharePoint Server design, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Experts
    Progent can provide accredited CISM and CISSP security engineers to offer a range of system protection services that can enhance the defenses of your UNIX/Linux network against attacks or help you to recuperate rapidly from a penetration. Security services offered by Progent include: in depth security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Support Technologies
Progent has fine tuned an advanced array of utilities and mechanisms that allow the Remote Support Team to deliver the highest quality of online help. Progent provides secure VPN access support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online access allows the consultants of Progent's online support team to link to your system remotely without compromising system security. Progent's advanced customer support management system includes thorough histories for all delivered service. Each authorized Progent staff consultant has complete access to all the details of support provided by any staff engineer to each client. This archive of issues and resolutions, plus false alarms and mistakes, is structured as a readily retrievable internal database that enables Progent's technical professionals to communicate their knowledge with the whole team to ensure that the general quality of Progent's support improves daily.

In addition, Progent offers country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your business so your computer support is proactive and automated. By anticipating potential problems before they result in network outages, system monitoring can minimize disruptive and costly network crises.

Call Center Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Services (a seamless supplement to your existing Helpdesk resources), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your clients easy contact with a reliable support group with extensive experience delivering telephone-based help and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive image as a key contributor to business performance, and Progent's goal is to fix rather than simply report problems.

How to Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac networking, visit Progent's nationwide remote support, call 1-800-993-9400, or see Contact Progent.
















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