Immediate Remote Support for UNIX, Linux, or Sun SolarisProgent offers nationwide urgent help and consulting services for companies who operate UNIX or Linux networks or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Online technical support offers optimum return for your information technology dollar by protecting user productivity and limiting the hours billed for network repair services. Sophisticated online support utilities and experienced technicians and engineers combine to enable Progent to handle most network issues rapidly without needlessly expending time and money by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA and CISM qualified security professionals to assist you with the toughest system problems.

Progent bills for online support by the minute. Consequently, you pay just for support delivered. Progent asks for no startup charge. Many remote service firms impose large minimum fees or bill for each fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing model eliminate large bills for speedy fixes.

UNIX/Linux, Cisco, Microsoft Windows, and System Security Expertise
Progent's online support engineers have expertise in a broad range of disciplines. This breadth of technical skills allows Progent's consultants to handle virtually any emergency likely to take place in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with mixed-OS networks, Progent also provides access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX, Linux, Sun Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide range of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy systems to Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or important Linux variants such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Qualified Cisco Infrastructure Engineers
    The CCIE certification is the top recognition for networking professionals, and certifies an individual's technical skills at the master level. CCIEs can handle even the most challenging issues associated with network planning, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or installing software updates to correct problems. CCIEs represent an exceptional value because their deep expertise allows them to solve the most intractable problems quickly. In many instances, less seasoned consultants can struggle with identical tasks for hours or even days.

    Progent is among the few consulting organizations that makes CCIEs available to assist small and mid-size companies. Progent offers fast contact with a CCIE by phone so that you can get timely support for urgent network problems that are hurting worker productivity but are outside the experience of your local IT maintenance providers. Progent's CCIE support experts can connect to your network via the latest remote troubleshooting technology in order to perform quick and economical diagnosis and repair of critical network problems. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of networking devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as security and Virtual Private Network (VPN) technology.

  • Certified Windows Support
    Progent's Microsoft-certified remote support engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Experts
    Progent can give you access to accredited CISM and CISSP security consultants to offer a range of security solutions to enhance the protection of your UNIX network against internal or external threats or help you to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Support Technologies
Progent has refined an extensive array of tools and technologies that enable the Technical Response Center to deliver world-class online services. Progent offers protected VPN access support for VPN gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access permits the engineers of Progent's Technical Response Center to link to your system remotely without compromising network security. Progent's sophisticated customer support reporting system includes thorough records for all delivered support. Each authorized Progent team engineer has complete availability of to all the details of support delivered by any team engineer to every customer. This archive of issues and fixes, as well as false alarms and miscues, is structured as a readily retrievable proprietary knowledge base that enables Progent's support experts to share their knowledge company-wide to ensure that the overall efficiency of Progent's technical support improves daily.

Also, Progent offers country-wide remote monitoring support powered by System Center Operations Manager, configured by Progent for your environment so your computer support is proactive and automated. By anticipating potential problems before they result in downtime, remote monitoring can avoid disruptive and costly service breakdowns.

Help Desk Support and Outsourcing
Progent provides several basic types of Help Desk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless supplement to your existing Help Desk staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux experts gives your customers instant contact with a reliable support group with years of experience providing telephone-based help and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a respected image as a solid contributor to company performance, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Mac networking, go to Progent's emergency remote support, phone 1-800-993-9400, or go to Contact Progent.

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