Urgent Online Technical Support for UNIX, Linux, or Sun SolarisProgent offers national online technical support and troubleshooting services for businesses who operate UNIX or Linux networks or whose IT systems feature a combination of UNIX and Microsoft technology. Online IT help provides optimum leverage for your information technology dollar by protecting client efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers combine to enable Progent to handle most network issues rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your network problems can be remediated over the phone or via a combination of phone help and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISA and CISM qualified security professionals to help with the most challenging system issues.

Progent charges for remote service by the minute. Because of this, you are charged only for support received. Progent requires no startup charge. Many remote support companies demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity and simple pricing model do away with large bills for quick solutions.

UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Experts
Progent's remote consulting engineers have expertise in a wide range of disciplines. This breadth of capability makes it possible to handle almost any emergency likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-OS networks, Progent also offers the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a broad array of computer technology such as system architecture, email systems, network and process security, UNIX and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older applications to Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer urgent online help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as: Apple Mac OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux versions such as RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking engineers, and certifies a person's networking skills at the expert level. CCIEs can handle the most challenging issues surrounding network planning, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or installing software patches to resolve problems. CCIEs are an exceptional value since their depth of expertise allows them to resolve the most intractable problems quickly. In common cases, less seasoned engineers can wrestle with the same tasks for hours or days.

    Progent is one of the few consulting firms that makes CCIEs accessible to support small and medium sized companies. Progent offers fast contact with a CCIE by telephone so that you can get timely support for complex network problems that are hurting business productivity but are outside the scope of your local network support resources. Progent's CCIE support experts can tie into your network using secure on-line support tools in order to provide quick and affordable analysis and repair of urgent system trouble. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    Progent's Microsoft-qualified remote service professionals can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server upgrade support, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Professionals
    Progent can give you access to accredited CISM and CISSP security engineers to offer a variety of security services that can improve the protection of your UNIX/Linux network against attacks or help your business to recover rapidly from a breach. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Remote Technical Support Tools
Progent has refined an advanced array of tools and mechanisms that enable the Remote Support Team to deliver world-class online help. Progent offers protected VPN access support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access allows the engineers of Progent's online support team to connect to your network without compromising system security. Progent's advanced service reporting system keeps comprehensive records for all provided service. Each authorized Progent staff engineer has full access to all the details of services delivered by any staff member to every customer. This history of problems and fixes, as well as false alarms and miscues, is structured as a readily retrievable internal database that enables Progent's support experts to communicate their experiences with the whole team to make sure that the general effectiveness of Progent's technical support improves continuously.

In addition, Progent offers country-wide remote monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your network support is proactive and automated. By detecting emerging issues before they result in network outages, automated monitoring can minimize stressful and expensive service breakdowns.

Help Desk Outsourcing
Progent provides three basic types of Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (a transparent supplement to your current Call Center team), and Call Center Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux professionals offers your customers instant access to a dependable support group with years of experience delivering phone support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a respected image as a key contributor to business performance, and Progent's target is to fix rather than simply record problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with UNIX/Linux products, go to Progent's urgent online support, call 1-800-993-9400, or visit Contact Progent.

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