OS X, Linux, Sun Solaris Expertise UNIX Consulting Help: Immediate Remote Consulting for UNIX, Linux, Solaris
Progent offers national remote technical support and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote IT help provides optimum leverage for your IT budget by extending user efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote access tools and skilled service specialists and consultants allow Progent to handle most IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be remediated over the phone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA certified security specialists to assist you with the most challenging network problems.
Progent bills for telephone-based support on a per-minute basis. This means you are charged just for services received. Progent asks for no service activation surcharge. Many remote support companies impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity and simple pricing model save you from big invoices for speedy fixes.
UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Expertise
Progent's remote consulting engineers have expertise in a broad array of technologies. This scope of capability allows Progent's consultants to handle almost any emergency likely to occur in a small company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
UNIX/Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad array of computer technology such as system architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Certified Cisco Engineers
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network engineers, and certifies a person's networking skills at the master level. CCIEs can handle even the most challenging problems surrounding network design, deployment, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or installing software updates to correct problems. CCIEs represent an excellent value because their deep expertise allows them to solve the most complex problems rapidly. In common instances, less seasoned consultants can struggle with identical problems for many hours or days.
Progent is among the few support organizations that makes CCIEs accessible to support small and medium sized companies. Progent can provide quick access to a CCIE by telephone so that you can receive immediate support for complex network issues that are hurting worker productivity but are outside the scope of your ordinary network support resources. Progent's CCIE support experts can tie into your environment by means of secure on-line troubleshooting technology in order to perform fast and affordable diagnosis and repair of critical system problems. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Progent's Urgent Support.
Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services routers, Aironet wireless access points, wired and wireless Voice systems, Catalyst switches, as well as security and VPN products.
Certified Windows Experts
Progent's Microsoft-certified experts can provide network repair and consulting help for the complete line of Microsoft server and office productivity technology. As a Microsoft Gold Partner, Progent can provide your company the expertise of consulting professionals who can show you how to plan, deploy, troubleshoot and administer the entire suite of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server, SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Certified System Security Specialists
Progent can provide qualified CISM and ISSAP security consultants to deliver a variety of security solutions that can strengthen the protection of your UNIX/Linux network against attacks or assist you to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Support Technologies
Progent has fine tuned an extensive set of tools and technologies that allow the Remote Support Team to deliver world-class remote services. Progent offers secure VPN connectivity support for VPN gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the engineers of Progent's Technical Response Center to connect to your network without compromising system security. Progent's highly evolved service management system includes comprehensive records for all delivered support. Each certified Progent staff engineer has complete availability of to all the specifics of support provided by any team member to each client. This archive of issues and resolutions, as well as false alarms and miscues, is structured as a readily searchable proprietary database that allows Progent's technical professionals to share their experiences with the whole team to ensure that the overall efficiency of Progent's support improves daily.
In addition, Progent can provide country-wide remote monitoring support based on MS Operations Manage (MOM), customized by Progent for your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they result in downtime, remote monitoring can minimize stressful and expensive service crises.
Call Center Support
Progent provides three basic types of Helpdesk services : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Support Services (a transparent supplement to your current Helpdesk staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts gives your clients easy access to a dependable support resource with extensive background providing telephone-based help and remote access troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Help Desk a respected reputation as a key contributor to company performance, and Progent's goal is to resolve rather than merely report problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Mac OS X products, go to Progent's emergency phone-based support, call 1-800-993-9400, or send email to information@progent.com.
Progent offers national remote technical support and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote IT help provides optimum leverage for your IT budget by extending user efficiency and shortening the hours billed for network analysis and repair. Sophisticated remote access tools and skilled service specialists and consultants allow Progent to handle most IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be remediated over the phone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA certified security specialists to assist you with the most challenging network problems.
