Immediate Online Help for UNIX, Linux, or Sun SolarisProgent provides national online technical support and consulting services for businesses that operate UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft products. Remote IT help provides maximum leverage for your information technology budget by extending client productivity and shortening the hours billed for computer analysis and repair. Advanced online access technology and skilled technicians and consultants combine to enable Progent to solve the majority of network problems rapidly without wasting time and money by making trips to your location. In the vast majority of situations your network problems can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM qualified security specialists to assist with the toughest network issues.

Progent bills for telephone-based support per minute. As a result, you owe just for support received. Progent asks for no startup fee. Many online support organizations impose substantial minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple billing model eliminate large bills for speedy fixes.

UNIX/Linux, Cisco Infrastructure, MS Windows, and Network Security Support
Progent's remote support professionals have certified skills in a broad array of disciplines. This scope of capability makes it possible to handle almost any crisis likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

To support customers with mixed-platform environments, Progent also offers the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of information technology such as network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux variants such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking consultants, and certifies a person's technical knowledge at the expert level. CCIEs can handle even the most difficult problems associated with network planning, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software updates to correct problems. CCIEs are an exceptional value because their deep experience enables them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can wrestle with the same tasks for many hours or days.

    Progent is among the few support providers that makes CCIEs accessible to support small and medium sized companies. Progent offers quick contact with a CCIE by telephone so that you can receive timely support for complex network issues that are hurting worker efficiency but are beyond the experience of your ordinary IT support resources. Progent's CCIE consultants can tie into your environment by means of state-of-the-art remote support tools in order to perform fast and economical diagnosis and repair of urgent network trouble. To learn how to get in touch with a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as security and VPN solutions.

  • Certified MS Windows Expertise
    Progent's Microsoft-certified online service experts offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  • CISM and CISSP Certified System Security Experts
    Progent can give you access to accredited CISM and ISSAP security consultants to deliver a range of system protection solutions to improve the protection of your UNIX network against assaults or help your business to recuperate rapidly from a breach. Security services available from Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Support Tools
Progent has fine tuned an extensive set of tools and technologies that enable the Technical Response Center to deliver world-class remote services. Progent provides protected Virtual Private Network access support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access permits the consultants of Progent's online support team to connect to your network remotely without violating system security. Progent's advanced customer support reporting application keeps comprehensive histories for all provided service. Each certified Progent staff engineer has full access to all the specifics of services provided by any staff engineer to every client. This database of problems and resolutions, plus false alarms and mistakes, is structured as an easily searchable internal database that enables Progent's technical professionals to share their knowledge with the whole team to ensure that the general effectiveness of Progent's technical support improves daily.

In addition, Progent offers nationwide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they result in network outages, system monitoring can minimize disruptive and costly network crises.

Help Desk Call Center Support and Outsourcing
Progent provides three essential programs for Help Desk support : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent supplement to your current Helpdesk staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts gives your customers instant access to a reliable technical group with years of experience providing telephone-based support and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a positive reputation as a key contributor to company performance, and Progent's goal is to fix rather than simply report problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux networking, go to Progent's emergency phone-based support, call 1-800-993-9400, or go to Contact Progent.

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