Urgent Online Technical Support for UNIX, Linux, or SolarisProgent offers nationwide online phone support and consulting services for businesses that run UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX and Microsoft products. Online technical support offers optimum leverage for your information technology budget by protecting client productivity and shortening the hours billed for computer analysis and repair. Sophisticated online support tools and experienced service specialists and consultants combine to enable Progent to handle most network issues quickly without needlessly expending time and money by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone support and remote access. Progent can make available Cisco certified CCIE network experts and CISA certified security specialists to assist with the most challenging system problems.

Progent charges for phone support per minute. Consequently, you are billed exclusively for services received. Progent imposes no initialization fee. Many remote service organizations demand substantial minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and simple billing policy eliminate large tabs for quick solutions.

UNIX, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online consulting engineers have certified skills in a wide range of technologies. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To support customers with mixed-platform networks, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and ISSAP engineers.

  • UNIX/Linux, Sun Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X online support services cover a wide array of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from older systems to MS Windows or Linux environments. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or important Linux variants such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo.

  • Certified Cisco Consultants
    The CCIE credential is the premier recognition for network consultants, and certifies a person's networking skills at the master level. CCIEs can resolve the most difficult problems encountered in network design, integration, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in identifying problems with Cisco IOS Software network administration utilities and developing alternate approaches or installing software patches to fix problems. CCIEs represent an exceptional value because their depth of experience allows them to resolve the most intractable problems quickly. In many instances, less qualified engineers can struggle with identical problems for many hours or days.

    Progent is among the few service firms that makes CCIEs available to support small and mid-size businesses. Progent can provide quick contact with a CCIE by telephone so that you can get immediate support for urgent network problems that are hurting business productivity but are beyond the scope of your local IT maintenance resources. Progent's CCIE support experts can tie into your environment via secure on-line support tools in order to perform fast and economical diagnosis and remediation of urgent network trouble. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as security and VPN products.

  • Certified Windows Expertise
    Progent's Microsoft-qualified online service engineers offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified System Security Experts
    Progent can give you access to accredited CISM and ISSAP security consultants to offer a variety of system protection solutions to improve the defenses of your UNIX network against assaults or help you to recover quickly from a breach. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Online Service Tools
Progent has fine tuned an extensive array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of online services. Progent offers secure VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access allows the engineers of Progent's Technical Response Center to link to your network without violating network security. Progent's highly evolved service management application includes thorough records for all delivered service. Each authorized Progent staff engineer has full availability of to all the specifics of support provided by any staff member to every customer. This archive of problems and resolutions, as well as false alarms and mistakes, is organized as an easily retrievable internal database that allows Progent's support experts to communicate their experiences with the whole team to make sure that the general efficiency of Progent's technical support expands daily.

In addition, Progent can provide country-wide remote monitoring services based on System Center Operations Manager (SCOM), customized by Progent for your environment so that your network support is proactive and automated. By anticipating emerging problems before they cause network outages, system monitoring can minimize disruptive and costly service crises.

Help Desk Support
Progent offers several basic programs for Helpdesk support : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (which are a transparent extension of your current Help Desk staff), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals offers your clients convenient contact with a dependable technical group with years of background providing phone help and online troubleshooting for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a positive image as a key contributor to business performance, and Progent's target is to fix rather than merely record problems.

How to Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Mac products, go to Progent's nationwide online support, phone 1-800-993-9400, or go to Contact Progent.

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