Fast Phone Technical Support for UNIX or LinuxProgent offers national urgent help and consulting services for companies that operate UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft products. Online network consulting offers maximum return for your information technology budget by extending user efficiency and limiting the hours billed for network analysis and repair. Sophisticated remote access technology and experienced service specialists and consultants combine to enable Progent to handle most network problems rapidly without wasting time and money by making trips to your site. In most of cases your network problems can be dealt with over the phone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to help with the toughest system issues.

Progent charges for remote support on a per-minute basis. Because of this, you are charged exclusively for support received. Progent asks for no startup surcharge. Many online support companies demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity and straightforward pricing model save you from big bills for quick repairs.

UNIX, Cisco Infrastructure, MS Windows, and Network Security Expertise
Progent's online support engineers have certified skills in a wide range of disciplines. This breadth of technical skills allows Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a wide range of information technology such as network architecture, messaging systems, system and process security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and transitioning from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent remote assistance resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or important Linux variants such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo.

  • Qualified Cisco Infrastructure Engineers
    The CCIE credential is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can resolve the most challenging issues associated with network planning, integration, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or obtaining software patches to correct problems. CCIEs represent an excellent value since their depth of experience enables them to fix the most complex problems rapidly. In many instances, less qualified consultants can wrestle with the same problems for many hours or even days.

    Progent is among the rare service organizations that makes CCIEs available to assist small and medium sized companies. Progent can provide quick contact with a CCIE by telephone so that you can receive immediate support for urgent network issues that are impacting worker productivity but are beyond the scope of your local network maintenance providers. Progent's CCIE support experts can tie into your network via secure remote troubleshooting technology in order to provide quick and economical diagnosis and repair of critical system trouble. To learn how to get in touch with a Progent CCIE for immediate help with your network, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as protection and Virtual Private Network solutions.

  • Authorized Microsoft Windows Experts
    Progent's Microsoft-certified remote service engineers can provide computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support engineers who can help you with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Qualified Network Security Experts
    Progent can give you access to accredited CISM and CISSP security engineers to offer a variety of security solutions to enhance the protection of your UNIX network against attacks or help your business to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; securing your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Remote Service Tools
Progent has refined an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote help. Progent offers secure Virtual Private Network connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN remote access permits the consultants of Progent's online support team to connect to your network without compromising network security. Progent's advanced customer support management system includes comprehensive histories for all delivered support. Each authorized Progent team engineer has complete availability of to all the details of services provided by any team engineer to each client. This database of issues and resolutions, plus false alarms and mistakes, is organized as an easily searchable proprietary database that allows Progent's support professionals to share their experiences company-wide to ensure that the overall quality of Progent's support expands continuously.

In addition, Progent offers country-wide online monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By detecting emerging issues before they result in network outages, system monitoring can avoid disruptive and costly network crises.

Help Desk Outsourcing
Progent offers three basic types of Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Support Services (which are a transparent extension of your existing Helpdesk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts gives your customers easy contact with a dependable technical group with years of background delivering telephone-based support and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a respected image as a solid contributor to business performance, and Progent's target is to resolve rather than simply record problems.

How to Contact Progent's Remote Service Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's nationwide online support, telephone 1-800-993-9400, or refer to Contact Progent.

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