Fast Online Support for UNIX, Linux, or Sun SolarisProgent provides national remote help and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX/Linux and Microsoft technology. Online IT help offers optimum return for your IT budget by preserving client efficiency and limiting the time billed for computer repair services. Sophisticated remote access technology and skilled technicians and engineers combine to enable Progent to solve the majority of network problems quickly without wasting time and money by making trips to your location. In most of cases your network issues can be remediated over the phone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to assist with the most difficult system problems.

Progent bills for phone help per minute. Consequently, you are charged only for services delivered. Progent requires no service activation surcharge. Many online service companies impose large minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple billing model save you from big bills for fast solutions.

UNIX/Linux, Cisco CCIE, Windows, and System Security Expertise
Progent's online support professionals have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to manage virtually any crisis likely to occur in a small company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-OS environments, Progent also offers the services of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP experts, and ISSAP consultants.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a broad spectrum of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency online assistance resolving problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as: Mac OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or important Linux variants such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE certification is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. CCIEs can resolve the most challenging problems encountered in network design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in identifying anomalies with Cisco IOS Software network management utilities and developing workarounds or obtaining software patches to resolve problems. CCIEs are an excellent value because their deep expertise enables them to solve the most complex problems rapidly. In common cases, less seasoned consultants can struggle with identical tasks for many hours or days.

    Progent is one of the rare support firms that makes CCIEs available to help small and medium sized companies. Progent offers fast contact with a CCIE by phone so that you can receive immediate support for complex network problems that are impacting worker efficiency but are outside the experience of your ordinary IT support resources. Progent's CCIE engineers can tie into your environment via sophisticated remote troubleshooting tools in order to provide quick and affordable analysis and repair of critical system trouble. To learn how to contact a Progent CCIE for timely assistance with your network, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-certified online support engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Certified System Security Professionals
    Progent can provide qualified CISM and ISSAP security engineers to offer a range of security solutions that can improve the protection of your UNIX/Linux environment against internal or external threats or assist you to recuperate rapidly from a penetration. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Service Technologies
Progent has refined an advanced set of utilities and mechanisms that enable the Remote Support Team to deliver the highest quality of remote help. Progent provides protected VPN access support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's Technical Response Center to link to your network remotely without compromising system security. Progent's highly evolved customer support reporting application includes thorough records for all delivered service. Each certified Progent team engineer has full availability of to all the specifics of services delivered by any team engineer to each client. This history of issues and resolutions, as well as false alarms and mistakes, is structured as an easily searchable internal database that enables Progent's support professionals to communicate their experiences company-wide to make sure that the general quality of Progent's support improves continuously.

In addition, Progent offers nationwide remote monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your business so that your network support is proactive rather than reactive. By anticipating possible issues before they result in downtime, automated monitoring can minimize stressful and costly network crises.

Call Center Outsourcing
Progent provides three basic types of Helpdesk support : Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your existing Call Center resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your customers instant contact with a reliable technical resource with extensive experience delivering phone support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a respected reputation as a solid contributor to company productivity, and Progent's target is to resolve rather than simply record problems.

How to Contact Progent's Online Support Experts
To contact Progent about urgent online support with UNIX/Linux networking, go to Progent's urgent remote help, telephone 1-800-993-9400, or see Contact Progent.

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