Immediate Phone Support for UNIX or LinuxProgent offers nationwide urgent phone support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX and Microsoft technology. Remote IT help offers maximum leverage for your IT budget by extending client productivity and limiting the time billed for network analysis and repair. Sophisticated online access utilities and experienced technicians and consultants combine to enable Progent to solve the majority of network problems quickly without needlessly expending time and money by making trips to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a combination of telephone help and online access. Progent can offer the services of Cisco CCIE network engineers and CISA certified security specialists to help with the toughest system problems.

Progent charges for phone service by the minute. Because of this, you owe exclusively for services delivered. Progent asks for no startup charge. Many online service organizations impose substantial minimum fees or bill for every quarter hour or longer. Progent's small granularity and simple billing policy eliminate big invoices for fast fixes.

UNIX/Linux, Cisco CCIE, MS Windows, and Network Security Support
Progent's remote consulting engineers have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support clients with multi-OS networks, Progent also offers access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Solaris, and macOS and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as system architecture, email systems, system and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux platforms such as RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Certified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and certifies a person's technical skills at the master level. CCIEs can resolve even the most difficult problems encountered in network planning, deployment, management, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software updates to correct problems. CCIEs represent an excellent value because their deep expertise enables them to resolve the most complex problems rapidly. In common instances, less qualified consultants can struggle with the same problems for hours or days.

    Progent is among the few support providers that makes CCIEs accessible to support small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can get timely help for urgent network problems that are impacting business efficiency but are outside the experience of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your network by means of the latest remote troubleshooting tools in order to perform quick and affordable diagnosis and repair of urgent network problems. To learn how to talk to a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Support
    Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Experts
    Progent can provide accredited CISM and ISSAP security consultants to offer a variety of security services that can strengthen the defenses of your UNIX network against attacks or assist you to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Service Technologies
Progent has fine tuned an extensive array of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent provides protected VPN connectivity support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN remote access permits the engineers of Progent's online support team to connect to your system without compromising network security. Progent's advanced service reporting application keeps comprehensive histories for all provided service. Each certified Progent team engineer has full access to all the specifics of services delivered by any team member to every client. This database of issues and resolutions, plus false alarms and miscues, is organized as an easily searchable internal database that allows Progent's technical experts to communicate their knowledge with the whole team to make sure that the overall efficiency of Progent's support improves daily.

In addition, Progent offers nationwide online monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your business so that your computer support is proactive and automated. By detecting possible problems before they cause downtime, system monitoring can avoid stressful and expensive network crises.

Call Center Support and Outsourcing
Progent provides three basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your existing Call Center team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals offers your customers convenient contact with a reliable support resource with extensive experience delivering phone support and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to company performance, and Progent's aim is to fix and not merely record problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux networking, go to Progent's nationwide phone-based support, call 1-800-993-9400, or go to Contact Progent.

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