Immediate Remote Consulting for UNIX or LinuxProgent provides nationwide online phone support and troubleshooting services for companies that run UNIX or Linux networks or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Remote technical support offers maximum leverage for your IT dollar by protecting user productivity and limiting the time charged for computer analysis and repair. Sophisticated online support tools and experienced technicians and engineers allow Progent to solve the majority of network issues rapidly without needlessly expending time and dollars by making trips to your site. In the vast majority of situations your network problems can be dealt with by telephone or via a combination of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist with the most difficult system issues.

Progent bills for phone support on a per-minute basis. Consequently, you pay just for support received. Progent imposes no initialization fee. Many remote support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing policy do away with large tabs for quick repairs.

UNIX/Linux, Cisco, MS Windows, and Network Security Expertise
Progent's remote consulting professionals have expertise in a broad range of technologies. This breadth of technical skills makes it possible to manage almost any crisis likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with multi-platform environments, Progent also provides access to consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP experts, and ISSAP engineers.

  • UNIX, Linux, Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X phone-based support services address a broad array of computer technology such as system architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including: macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and SGI/Irix or important Linux versions such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco Engineers
    The CCIE credential is the premier recognition for network engineers, and indicates an individual's technical skills at the expert level. CCIEs can resolve even the most complex issues associated with network planning, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in identifying problems with IOS Software network administration tools and coming up with alternate approaches or obtaining software patches to fix problems. CCIEs represent an excellent value since their deep experience enables them to resolve the most intractable problems quickly. In common cases, less seasoned consultants can struggle with identical tasks for many hours or even days.

    Progent is one of the few consulting providers that makes CCIEs available to support small and medium sized businesses. Progent offers fast access to a CCIE by phone so that you can get timely help for urgent network issues that are impacting business efficiency but are beyond the experience of your local network support personnel. Progent's CCIE consultants can tie into your environment via state-of-the-art on-line troubleshooting technology in order to perform quick and economical diagnosis and remediation of urgent system problems. To learn how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus protection and VPN products.

  • Authorized Windows Support
    Progent's Microsoft-qualified remote support professionals offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Qualified System Security Professionals
    Progent can provide accredited CISM and CISSP security consultants to deliver a range of system protection solutions to improve the protection of your UNIX/Linux environment against attacks or help you to recuperate quickly from a penetration. Security solutions available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Remote Technical Support Technologies
Progent has fine tuned an advanced array of tools and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent offers secure VPN access support for gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity permits the engineers of Progent's Technical Response Center to link to your system without violating system security. Progent's advanced customer support reporting application keeps thorough records for all provided support. Each certified Progent staff engineer has full access to all the details of services delivered by any staff engineer to every customer. This history of problems and resolutions, plus false alarms and mistakes, is organized as an easily retrievable proprietary database that enables Progent's technical experts to share their experiences with the whole team to ensure that the general effectiveness of Progent's technical support improves continuously.

In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent for your business so your computer support is proactive and automated. By anticipating possible problems before they result in downtime, system monitoring can minimize disruptive and costly network breakdowns.

Call Center Outsourcing
Progent provides three basic types of Helpdesk services including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent supplement to your existing Helpdesk resources), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals gives your clients instant contact with a dependable support resource with years of background providing phone support and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Call Center a positive reputation as a solid contributor to business productivity, and Progent's target is to fix and not merely report problems.

How to Contact Progent's Online Service Professionals
To contact Progent about urgent online help with UNIX/Linux networking, visit Progent's emergency remote help, telephone 1-800-993-9400, or refer to Contact Progent.

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