Apple Mac OS X, Linux, Solaris Consulting UNIX Consulting Help: Immediate Phone Consulting for UNIX, Linux, Solaris
Progent provides national online phone support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Online technical support offers optimum leverage for your information technology budget by protecting client productivity and shortening the time billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and dollars by making trips to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP qualified security specialists to assist you with the most challenging system issues.
Progent charges for remote help on a per-minute basis. Because of this, you are billed exclusively for services received. Progent asks for no service activation fee. Many remote service companies impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and simple billing model save you from big bills for quick repairs.
UNIX, Cisco, Microsoft Windows, and Network Security Experts
Progent's online support professionals have expertise in a broad range of disciplines. This scope of capability makes it possible to manage almost any crisis likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad spectrum of computer technology including system infrastructure, email systems, network and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Certified Cisco Infrastructure Consultants
The CCIE credential is the top recognition for network consultants, and certifies an individual's networking knowledge at the master level. CCIEs can handle the most challenging problems surrounding network planning, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in identifying anomalies with Cisco IOS Software network administration utilities and developing workarounds or obtaining software updates to resolve problems. CCIEs represent an excellent value because their depth of experience allows them to resolve the most complex problems rapidly. In many instances, less seasoned consultants can wrestle with the same tasks for hours or even days.
Progent is among the rare service organizations that makes CCIEs available to help small and medium sized companies. Progent can provide fast contact with a CCIE by telephone so that you can receive immediate support for urgent network problems that are hurting worker efficiency but are outside the experience of your ordinary network maintenance providers. Progent's CCIE engineers can tie into your network using sophisticated remote troubleshooting technology in order to provide fast and affordable diagnosis and repair of urgent network problems. To find out how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's market-leading catalog of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and IS routers, Aironet wireless access points, Voice over IP (VoIP) systems, Catalyst switches, as well as security and Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-qualified experts offer computer troubleshooting and IT help for all Microsoft server and office productivity technology. Authorized as a Microsoft Gold Partner, Progent can offer your company the expertise of support engineers who can show you how to design, deploy, maintain and administer the entire family of Microsoft Windows Servers such as Microsoft Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Project Server, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified Network Security Consultants
Progent can give you access to accredited CISM and CISSP security engineers to offer a range of security services to strengthen the defenses of your UNIX/Linux environment against internal or external threats or assist your business to recuperate quicky from a penetration. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system against viruses, spam, and DHA attacks; and offering round-the-clock network monitoring.
Progent's Online Technical Support Technologies
Progent has refined an extensive array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote services. Progent offers protected VPN access support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access permits the consultants of Progent's online support team to connect to your network remotely without violating system security. Progent's sophisticated service management system keeps thorough histories for all provided service. Each certified Progent team engineer has complete access to all the specifics of support provided by any team engineer to each client. This archive of issues and resolutions, as well as false alarms and miscues, is structured as a readily retrievable internal database that enables Progent's technical professionals to share their experiences with the whole team to ensure that the overall quality of Progent's technical support expands daily.
Also, Progent can provide nationwide remote monitoring support based on MS Operations Manager, customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting potential problems before they cause downtime, automated monitoring can minimize disruptive and costly network breakdowns.
Help Desk Outsourcing
Progent offers several basic programs for Helpdesk support : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a transparent supplement to your existing Call Center resources), and Help Desk Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your customers easy access to a dependable technical group with years of background providing phone support and online repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Call Center a positive image as a key contributor to business performance, and Progent's aim is to fix and not merely report problems.
How to Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with UNIX/Linux products, go to Progent's urgent phone-based help, telephone 1-800-993-9400, or email information@progent.com.
Progent provides national online phone support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Online technical support offers optimum leverage for your information technology budget by protecting client productivity and shortening the time billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and engineers allow Progent to solve most IT problems rapidly without needlessly expending time and dollars by making trips to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP qualified security specialists to assist you with the most challenging system issues.
