Urgent Remote Support for UNIX, Linux, or SolarisProgent provides national urgent technical support and troubleshooting services for businesses who operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX and Microsoft Windows technology. Remote IT help offers maximum leverage for your IT dollar by protecting user efficiency and limiting the hours billed for computer analysis and repair. Advanced online support utilities and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems rapidly without wasting time and money by traveling to your site. In the vast majority of cases your network problems can be dealt with over the phone or via a mix of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISM qualified security professionals to assist you with the most difficult network problems.

Progent bills for phone help on a per-minute basis. As a result, you are invoiced just for support received. Progent asks for no initialization fee. Many online service firms demand large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and straightforward pricing policy avoid big invoices for quick fixes.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's online support engineers have expertise in a wide range of disciplines. This breadth of capability makes it possible to manage virtually any emergency likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.

To support clients with multi-platform networks, Progent also provides the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services address a wide array of information technology including system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent online assistance troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX including: Apple Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux variants including RedHat Linux, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Certified Cisco Engineers
    The CCIE certification is the premier recognition for networking consultants, and certifies a person's networking skills at the master level. CCIEs can handle the most complex problems surrounding network planning, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in identifying problems with IOS Software network administration tools and developing alternate approaches or obtaining software updates to resolve problems. CCIEs are an excellent value because their depth of expertise allows them to resolve the most complex problems quickly. In many cases, less qualified consultants can wrestle with identical tasks for many hours or days.

    Progent is one of the few consulting organizations that makes CCIEs available to support small and mid-size businesses. Progent offers fast access to a CCIE by telephone so that you can get timely support for complex network problems that are impacting worker efficiency but are beyond the scope of your ordinary IT support resources. Progent's CCIE engineers can tie into your network via secure on-line troubleshooting technology in order to perform fast and affordable diagnosis and repair of critical system trouble. To learn how to contact a Progent CCIE for timely help with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-certified remote support experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 troubleshooting, SharePoint Server design, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Professionals
    Progent can give you access to accredited CISM and ISSAP security consultants to deliver a range of system protection services that can improve the defenses of your UNIX/Linux environment against internal or external threats or assist you to recover rapidly from a breach. Security solutions available from Progent include: in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile access; securing your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Technical Support Tools
Progent has refined an extensive array of tools and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent provides protected VPN access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's online support team to link to your system without violating network security. Progent's advanced customer support management system keeps thorough records for all provided support. Each certified Progent staff engineer has complete availability of to all the specifics of services provided by any staff member to every customer. This archive of problems and fixes, as well as false alarms and miscues, is structured as an easily searchable proprietary knowledge base that enables Progent's technical professionals to communicate their experiences with the whole team to ensure that the general effectiveness of Progent's technical support improves daily.

In addition, Progent can provide country-wide online monitoring services based on Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your environment so that your computer maintenance is proactive and automated. By anticipating emerging issues before they result in downtime, automated monitoring can minimize stressful and costly network breakdowns.

Help Desk Support and Outsourcing
Progent provides three essential programs for Helpdesk services : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless supplement to your existing Helpdesk resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals offers your customers instant contact with a dependable technical group with years of experience providing phone help and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a positive image as a solid contributor to business productivity, and Progent's goal is to fix rather than merely report problems.

How to Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with UNIX/Linux networking, go to Progent's urgent online help, telephone 1-800-993-9400, or refer to Contact Progent.

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