Fast Remote Help for UNIX or LinuxProgent offers nationwide urgent phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft products. Online network consulting provides optimum return for your IT budget by preserving client productivity and shortening the hours charged for network repair services. Sophisticated online support technology and experienced technicians and engineers combine to enable Progent to solve most network problems rapidly without wasting time and dollars by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA certified security professionals to assist you with the most difficult network issues.

Progent charges for phone help per minute. This means you are invoiced exclusively for support received. Progent imposes no service activation fee. Many online support companies demand substantial minimum fees or bill for every quarter hour or longer. Progent's small granularity and simple pricing policy eliminate big tabs for speedy repairs.

UNIX, Cisco, Windows, and Network Security Support
Progent's online support professionals have certified skills in a broad range of technologies. This breadth of technical skills makes it possible to handle almost any crisis likely to occur in a small company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-OS environments, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote consulting services cover a wide spectrum of information technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer urgent online assistance resolving anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux variants including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.

  • Certified Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking professionals, and certifies a person's technical knowledge at the master level. CCIEs can resolve the most difficult problems surrounding network design, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in identifying anomalies with IOS Software network management tools and coming up with alternate approaches or installing software patches to resolve problems. CCIEs represent an exceptional value since their depth of experience enables them to fix the most intractable problems rapidly. In many instances, less qualified consultants can struggle with the same tasks for hours or even days.

    Progent is one of the rare consulting providers that makes CCIEs available to assist small and mid-size companies. Progent can provide quick contact with a CCIE by phone so that you can receive immediate support for complex network issues that are impacting business productivity but are beyond the scope of your local IT maintenance personnel. Progent's CCIE consultants can connect to your network using sophisticated remote troubleshooting tools in order to perform quick and affordable diagnosis and repair of critical network problems. To find out how to talk to a Progent CCIE for timely help with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as protection and Virtual Private Network products.

  • Certified MS Windows Expertise
    Progent's Microsoft-certified online support experts can deliver computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server upgrade support, Exchange 2013 consulting, Microsoft Exchange 2010 troubleshooting, SharePoint 2013 design, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Qualified Network Security Professionals
    Progent can provide qualified CISM and CISSP security engineers to deliver a range of system protection solutions that can enhance the defenses of your UNIX network against assaults or assist your business to recuperate rapidly from a penetration. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Support Tools
Progent has fine tuned an advanced array of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent offers secure VPN connectivity support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access permits the consultants of Progent's online support team to connect to your network without violating network security. Progent's highly evolved customer support management application includes thorough records for all delivered service. Each certified Progent staff engineer has full availability of to all the details of services provided by any staff member to every customer. This archive of problems and resolutions, plus false alarms and miscues, is organized as a readily searchable internal database that allows Progent's technical professionals to communicate their experiences company-wide to make sure that the overall quality of Progent's technical support improves continuously.

In addition, Progent offers nationwide online monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating possible issues before they result in downtime, remote monitoring can minimize stressful and costly service breakdowns.

Call Center Support and Outsourcing
Progent provides several essential programs for Helpdesk support : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (a transparent extension of your existing Helpdesk staff), and Helpdesk Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your customers easy access to a reliable support group with years of background providing phone help and online troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected reputation as a solid contributor to company performance, and Progent's goal is to fix and not merely record problems.

How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Mac technology, visit Progent's nationwide online help, call 1-800-993-9400, or visit Contact Progent.

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