Urgent Phone Support for UNIX or LinuxProgent provides national online phone support and troubleshooting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Remote network consulting provides maximum leverage for your information technology dollar by extending user productivity and limiting the time charged for network analysis and repair. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of network problems rapidly without wasting time and dollars by traveling to your location. In the vast majority of cases your network problems can be dealt with by telephone or through a combination of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM certified security specialists to help you with the most challenging system problems.

Progent charges for telephone-based service on a per-minute basis. This means you are billed exclusively for services delivered. Progent requires no initialization fee. Many remote support firms demand substantial minimum fees or bill for every quarter hour or longer. Progent's fine granularity and simple billing model do away with large bills for quick repairs.

UNIX, Cisco Infrastructure, MS Windows, and Network Security Experts
Progent's remote consulting professionals have certified skills in a broad range of disciplines. This breadth of technical skills allows Progent's consultants to manage virtually any emergency likely to take place in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to clients with mixed-OS environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online support services cover a wide spectrum of information technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or important Linux variants including RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco Engineers
    The CCIE credential is the premier recognition for networking engineers, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most challenging issues associated with network design, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying anomalies with Cisco IOS Software network management utilities and developing workarounds or installing software patches to fix problems. CCIEs are an excellent value because their deep expertise enables them to solve the most complex problems quickly. In common cases, less qualified engineers can struggle with the same problems for hours or even days.

    Progent is one of the few consulting firms that makes CCIEs accessible to help small and medium sized companies. Progent can provide fast access to a CCIE by telephone so that you can receive immediate support for complex network problems that are hurting business efficiency but are beyond the experience of your local network support resources. Progent's CCIE engineers can tie into your network by means of the latest remote support technology in order to provide quick and affordable analysis and remediation of critical system trouble. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus security and Virtual Private Network (VPN) products.

  • Certified MS Windows Expertise
    Progent's Microsoft-qualified online support professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server upgrade support, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Consultants
    Progent can give you access to certified CISM and ISSAP security engineers to offer a variety of system protection services to enhance the defenses of your UNIX/Linux network against internal or external threats or assist your business to recover quickly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Online Support Technologies
Progent has refined an advanced array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of remote help. Progent offers protected VPN access support for gateways from multiple vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online access allows the consultants of Progent's online support team to link to your network remotely without violating network security. Progent's highly evolved customer support reporting application includes comprehensive histories for all provided service. Each certified Progent staff engineer has complete access to all the details of support delivered by any staff engineer to every customer. This history of problems and fixes, as well as false alarms and miscues, is structured as an easily retrievable internal database that enables Progent's technical experts to share their knowledge company-wide to make sure that the general quality of Progent's support expands daily.

Also, Progent offers nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your network maintenance is proactive and automated. By detecting possible problems before they cause network outages, remote monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent provides three essential types of Helpdesk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a transparent supplement to your existing Helpdesk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your customers easy access to a dependable support group with years of experience providing telephone-based support and remote access repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive image as a key contributor to business performance, and Progent's target is to fix and not merely report problems.

How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with UNIX/Linux technology, go to Progent's urgent remote help, phone 1-800-993-9400, or visit Contact Progent.

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