Fast Phone Technical Support for UNIX or LinuxProgent offers nationwide online technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote IT help offers optimum return for your IT dollar by preserving client efficiency and shortening the time billed for network repair services. Sophisticated remote access technology and experienced service specialists and engineers allow Progent to handle most network problems rapidly without needlessly expending time and dollars by making trips to your site. In most of cases your network problems can be remediated over the phone or through a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security professionals to help you with the toughest system issues.

Progent charges for remote support by the minute. Because of this, you are charged exclusively for support received. Progent imposes no service activation fee. Many remote service companies impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and simple billing policy eliminate large bills for quick repairs.

UNIX, Cisco CCIE, Windows, and System Security Expertise
Progent's remote support engineers have expertise in a broad range of technologies. This scope of capability makes it possible to handle virtually any crisis likely to take place in a small company network. Certifications held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-OS environments, Progent also offers the support of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services address a broad range of computer technology such as network architecture, email systems, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can offer emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as: Mac OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux variants including RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo.

  • Certified Cisco Consultants
    The CCIE certification is the top recognition for networking engineers, and certifies a person's networking knowledge at the master level. CCIEs can handle even the most complex problems associated with network planning, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or obtaining software patches to resolve problems. CCIEs are an excellent value since their depth of experience allows them to fix the most complex problems rapidly. In many instances, less qualified consultants can wrestle with identical tasks for hours or even days.

    Progent is among the rare consulting firms that makes CCIEs available to support small and mid-size businesses. Progent can provide quick access to a CCIE by telephone so that you can get immediate support for urgent network issues that are hurting worker efficiency but are beyond the scope of your ordinary network support personnel. Progent's CCIE support experts can connect to your environment using the latest remote troubleshooting technology in order to provide fast and affordable analysis and repair of urgent system trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus security and Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Experts
    Progent's Microsoft-qualified remote support professionals can provide network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Professionals
    Progent can provide certified CISM and CISSP security consultants to offer a variety of security solutions to improve the protection of your UNIX/Linux environment against assaults or help your business to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Remote Support Technologies
Progent has fine tuned an extensive array of tools and mechanisms that allow the Technical Response Center to deliver world-class online services. Progent provides protected VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Netscreen. Safe VPN online connectivity permits the engineers of Progent's online support team to connect to your system remotely without violating system security. Progent's highly evolved service reporting application keeps comprehensive histories for all delivered support. Each authorized Progent staff engineer has full access to all the specifics of support provided by any staff engineer to each customer. This history of issues and resolutions, plus false alarms and mistakes, is structured as a readily retrievable internal knowledge base that enables Progent's technical professionals to share their experiences company-wide to make sure that the general efficiency of Progent's support expands continuously.

Also, Progent offers nationwide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your business so your network support is proactive and automated. By anticipating possible problems before they result in network outages, remote monitoring can avoid stressful and costly network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Services (which are a seamless extension of your current Helpdesk team), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your clients convenient contact with a dependable support resource with years of background delivering telephone-based help and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected image as a solid contributor to company productivity, and Progent's aim is to fix rather than simply record problems.

How to Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Mac OS X technology, go to Progent's nationwide remote support, call 1-800-993-9400, or refer to Contact Progent.

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