OS X, Linux, Sun Solaris Expertise UNIX Integration and Support: Urgent Phone Technical Support for UNIX, Linux, Solaris
Progent offers nationwide urgent phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online technical support provides optimum return for your IT dollar by preserving client productivity and limiting the time billed for computer analysis and repair. Sophisticated remote support technology and skilled technicians and consultants combine to enable Progent to handle the majority of network problems quickly without needlessly expending time and dollars by traveling to your site. In most of cases your network problems can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP qualified security specialists to assist with the most challenging network problems.
Progent bills for remote support per minute. This means you are charged exclusively for support delivered. Progent imposes no startup surcharge. Many remote service firms demand substantial minimum payments or bill for each quarter hour or longer. Progent's fine granularity and simple pricing model avoid large bills for quick fixes.
UNIX/Linux, Cisco, Microsoft Windows, and Network Security Support
Progent's online support professionals have certified skills in a broad range of technologies. This breadth of technical skills allows Progent's consultants to manage almost any emergency likely to occur in a small business network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services cover a wide range of information technology such as system architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from older systems to Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Certified Cisco Consultants
The CCIE certification is the premier recognition for networking professionals, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve even the most challenging issues associated with network design, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or installing software patches to fix problems. CCIEs are an excellent value since their deep expertise allows them to resolve the most intractable problems rapidly. In common cases, less seasoned consultants can struggle with the same problems for hours or days.
Progent is among the rare service firms that makes CCIEs accessible to help small and mid-size businesses. Progent can provide quick contact with a CCIE by telephone so that you can receive timely help for complex network issues that are impacting business productivity but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE engineers can connect to your environment via the latest on-line support technology in order to perform fast and affordable analysis and remediation of critical network problems. To learn how to contact a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and integrated services routers, wireless access points and bridges, VoIP phones and systems, Catalyst family switches, as well as security and Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified experts offer network repair and IT help for the complete line of Microsoft server and office productivity products. As a Microsoft Gold Partner, Progent can offer your company the expertise of consulting engineers who can show you how to design, integrate, maintain and administer the entire family of Microsoft Windows Servers including Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Server, SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and System Center Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified Network Security Experts
Progent can give you access to certified CISM and CISSP security engineers to deliver a variety of system protection solutions to improve the defenses of your UNIX environment against internal or external threats or help you to recover quicky from a penetration. Security services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam, and directory harvest attacks; and setting up 24x7 network monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an advanced set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of remote help. Progent offers protected Virtual Private Network connectivity support for VPN gateways from multiple vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN remote access permits the consultants of Progent's Technical Response Center to link to your system without compromising network security. Progent's highly evolved service management system includes thorough records for all provided service. Each certified Progent team consultant has complete access to all the specifics of services provided by any team engineer to every client. This database of issues and resolutions, as well as false alarms and mistakes, is structured as an easily retrievable proprietary database that enables Progent's support experts to share their knowledge with the whole team to make sure that the general quality of Progent's technical support improves daily.
Also, Progent can provide country-wide remote monitoring services powered by MS Operations Manager, customized by Progent for your business so your computer support is proactive rather than reactive. By anticipating potential issues before they result in network outages, automated monitoring can avoid disruptive and costly network crises.
Call Center Outsourcing
Progent provides three basic types of Help Desk services : Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Services (which are a seamless supplement to your current Call Center team), and Call Center Operations Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals offers your clients convenient contact with a dependable support resource with extensive experience delivering phone support and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a respected image as a solid contributor to company productivity, and Progent's target is to fix and not merely record problems.
How to Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac OS X technology, visit Progent's emergency remote support, call 1-800-993-9400, or email information@progent.com.
Progent offers nationwide urgent phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online technical support provides optimum return for your IT dollar by preserving client productivity and limiting the time billed for computer analysis and repair. Sophisticated remote support technology and skilled technicians and consultants combine to enable Progent to handle the majority of network problems quickly without needlessly expending time and dollars by traveling to your site. In most of cases your network problems can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP qualified security specialists to assist with the most challenging network problems.
