Fast Remote Help for UNIX, Linux, or Sun SolarisProgent offers nationwide urgent technical support and consulting services for businesses that run UNIX or Linux networks or whose information systems include a mix of UNIX/Linux and Microsoft technology. Online IT help offers maximum return for your IT dollar by protecting client productivity and limiting the hours charged for network analysis and repair. Advanced online support tools and skilled technicians and consultants combine to enable Progent to handle most network issues quickly without wasting time and money by making trips to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM certified security professionals to help you with the toughest network problems.

Progent charges for remote help on a per-minute basis. Consequently, you are billed only for services delivered. Progent imposes no startup surcharge. Many remote support companies demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing model save you from large tabs for fast fixes.

UNIX, Cisco Infrastructure, Windows, and Network Security Expertise
Progent's online consulting professionals have expertise in a broad range of technologies. This breadth of capability allows Progent's consultants to handle almost any crisis likely to take place in a small business information system. Certificates earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To support customers with mixed-platform environments, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services cover a broad array of information technology such as network infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as: Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux variants such as RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network engineers, and certifies a person's networking skills at the master level. CCIEs can resolve the most challenging problems encountered in network planning, deployment, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in identifying problems with IOS Software network management tools and developing workarounds or obtaining software patches to correct problems. CCIEs represent an excellent value because their deep experience allows them to resolve the most complex problems quickly. In common cases, less qualified engineers can wrestle with identical tasks for hours or even days.

    Progent is one of the rare consulting providers that makes CCIEs accessible to support small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can receive immediate support for complex network problems that are hurting business efficiency but are beyond the experience of your local network support personnel. Progent's CCIE engineers can tie into your network using secure remote support tools in order to perform quick and affordable analysis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Expertise
    Progent's Microsoft-qualified remote support professionals can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server upgrade support, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Specialists
    Progent can provide certified CISM and CISSP security consultants to deliver a range of security services that can strengthen the protection of your UNIX/Linux environment against attacks or assist your business to recuperate quickly from a penetration. Security solutions available from Progent include: comprehensive security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent's Remote Support Tools
Progent has refined an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides protected VPN access support for VPN gateways from a variety of sources such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the consultants of Progent's Technical Response Center to link to your network remotely without violating network security. Progent's highly evolved service management application includes comprehensive records for all delivered support. Each authorized Progent team engineer has full access to all the details of support delivered by any team member to every customer. This history of problems and fixes, plus false alarms and miscues, is organized as a readily retrievable internal database that enables Progent's support experts to share their knowledge with the whole team to make sure that the general efficiency of Progent's technical support improves continuously.

Also, Progent can provide country-wide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent to accommodate your business so your network support is proactive and automated. By detecting emerging issues before they cause downtime, automated monitoring can avoid disruptive and costly network breakdowns.

Help Desk Support
Progent offers several basic types of Help Desk services : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your existing Helpdesk team), and Call Center Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of trained Microsoft and UNIX experts gives your customers instant contact with a dependable technical resource with years of experience providing telephone-based support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a positive reputation as a solid contributor to company productivity, and Progent's aim is to fix and not simply report problems.

How to Contact Progent's Online Service Professionals
To contact Progent about emergency remote expertise with UNIX/Linux networking, go to Progent's urgent online support, telephone 1-800-993-9400, or see Contact Progent.
















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