Urgent Online Technical Support for UNIX, Linux, or Sun SolarisProgent offers nationwide online technical support and consulting services for companies who run UNIX or Linux environments or whose information systems feature a combination of UNIX and Microsoft technology. Remote IT help offers optimum leverage for your IT dollar by extending user productivity and shortening the time charged for network analysis and repair. Advanced online access technology and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems rapidly without wasting time and dollars by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security specialists to help you with the most challenging system problems.

Progent bills for phone support by the minute. Consequently, you owe only for support delivered. Progent asks for no initialization fee. Many remote support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity and simple billing model save you from large invoices for quick solutions.

UNIX/Linux, Cisco, Windows, and Network Security Expertise
Progent's remote support engineers have certified skills in a wide array of disciplines. This scope of technical skills makes it possible to manage virtually any emergency likely to take place in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To provide assistance to clients with mixed-OS networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, CISSP security experts, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote support services cover a wide spectrum of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware products for server hardware economization and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving problems affecting UNIX/Linux networks powered by popular versions of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or important Linux variants including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Certified Cisco Consultants
    The CCIE certification is the premier recognition for network consultants, and indicates a person's networking knowledge at the master level. CCIEs can handle the most complex issues surrounding network planning, integration, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or obtaining software updates to resolve problems. CCIEs are an excellent value because their depth of expertise enables them to solve the most intractable problems quickly. In many cases, less qualified consultants can struggle with identical problems for hours or even days.

    Progent is one of the few support firms that makes CCIEs available to help small and medium sized businesses. Progent can provide quick contact with a CCIE by phone so that you can get timely support for urgent network issues that are impacting worker productivity but are beyond the scope of your local IT maintenance providers. Progent's CCIE engineers can connect to your environment using the latest remote troubleshooting tools in order to perform quick and economical diagnosis and repair of urgent network trouble. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus protection and Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    Progent's Microsoft-certified remote support professionals offer network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and CISSP Qualified System Security Consultants
    Progent can give you access to accredited CISM and ISSAP security consultants to deliver a variety of system protection services to enhance the defenses of your UNIX environment against assaults or assist you to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Online Service Tools
Progent has fine tuned an advanced set of utilities and technologies that allow the Technical Response Center to deliver world-class online services. Progent provides protected VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the engineers of Progent's Technical Response Center to link to your system without violating network security. Progent's highly evolved service management system keeps thorough records for all delivered service. Each authorized Progent staff consultant has full access to all the details of services provided by any staff engineer to each client. This history of issues and resolutions, as well as false alarms and mistakes, is organized as an easily searchable proprietary database that allows Progent's technical experts to communicate their experiences with the whole team to ensure that the general effectiveness of Progent's support improves continuously.

In addition, Progent offers country-wide online monitoring services powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible problems before they cause downtime, system monitoring can avoid disruptive and expensive service breakdowns.

Help Desk Support and Outsourcing
Progent offers three basic types of Helpdesk support including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Support Services (a transparent supplement to your current Call Center resources), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts offers your clients instant access to a reliable technical group with extensive experience providing phone support and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Helpdesk a respected image as a solid contributor to company performance, and Progent's goal is to resolve and not merely report problems.

How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux technology, go to Progent's nationwide phone-based help, call 1-800-993-9400, or refer to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.