Fast Remote Support for UNIX, Linux, or Sun SolarisProgent provides national online technical support and troubleshooting services for companies that operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Remote IT help offers maximum return for your IT budget by preserving client productivity and shortening the hours billed for network analysis and repair. Sophisticated online access utilities and skilled service specialists and consultants allow Progent to solve the majority of IT issues rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be dealt with over the phone or through a combination of telephone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP certified security specialists to assist you with the most difficult system issues.

Progent charges for remote service per minute. This means you are invoiced exclusively for services delivered. Progent asks for no initialization charge. Many remote service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple pricing policy avoid big tabs for quick fixes.

UNIX, Cisco CCIE, MS Windows, and Network Security Expertise
Progent's online consulting engineers have certified skills in a wide range of disciplines. This breadth of capability allows Progent's consultants to handle almost any emergency likely to occur in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.

To support clients with multi-platform networks, Progent also offers the services of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of computer technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from legacy systems to Windows or Linux solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help resolving problems affecting UNIX/Linux systems based on leading variants of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux variants such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

  • Qualified Cisco Engineers
    The CCIE certification is the top recognition for network professionals, and certifies an individual's technical knowledge at the master level. CCIEs can handle even the most difficult issues surrounding network planning, integration, management, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or installing software patches to resolve problems. CCIEs are an excellent value since their deep expertise allows them to fix the most intractable problems quickly. In many instances, less seasoned engineers can wrestle with the same problems for hours or even days.

    Progent is among the rare support organizations that makes CCIEs accessible to help small and medium sized companies. Progent can provide fast access to a CCIE by phone so that you can receive immediate support for complex network issues that are hurting worker efficiency but are beyond the scope of your local network support providers. Progent's CCIE consultants can connect to your environment via state-of-the-art on-line support technology in order to perform fast and economical analysis and remediation of urgent system problems. To learn how to contact a Progent CCIE for immediate help with your network, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as security and Virtual Private Network (VPN) solutions.

  • Certified MS Windows Support
    Progent's Microsoft-certified online support experts can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of support engineers who can help you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and CISSP Qualified System Security Experts
    Progent can provide certified CISM and ISSAP security engineers to deliver a range of system protection services to strengthen the protection of your UNIX network against assaults or assist you to recuperate rapidly from a penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Online Technical Support Tools
Progent has refined an advanced array of tools and technologies that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers secure Virtual Private Network access support for gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online access allows the engineers of Progent's online support team to link to your network remotely without compromising system security. Progent's highly evolved service management application keeps comprehensive records for all provided service. Each certified Progent staff engineer has full availability of to all the specifics of services delivered by any team member to every client. This history of issues and fixes, as well as false alarms and miscues, is structured as an easily retrievable proprietary database that allows Progent's technical experts to communicate their experiences with the whole team to make sure that the general efficiency of Progent's support improves continuously.

In addition, Progent offers country-wide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they result in network outages, automated monitoring can avoid stressful and expensive network crises.

Help Desk Support
Progent offers several basic types of Help Desk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless extension of your current Helpdesk staff), and Call Center Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your clients convenient access to a reliable technical group with extensive experience providing telephone-based help and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive image as a solid contributor to company performance, and Progent's aim is to resolve rather than simply report problems.

How to Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux products, go to Progent's emergency phone-based support, telephone 1-800-993-9400, or visit Contact Progent.

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