Fast Online Help for UNIX, Linux, or Sun SolarisProgent offers national online help and troubleshooting services for companies that operate UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft products. Remote technical support provides maximum leverage for your information technology dollar by extending client productivity and shortening the hours charged for computer repair services. Sophisticated remote access tools and experienced technicians and consultants allow Progent to handle most IT issues quickly without needlessly expending time and money by making trips to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone help and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP qualified security specialists to assist you with the most challenging system issues.

Progent bills for telephone-based help per minute. Consequently, you owe only for support delivered. Progent requires no service activation charge. Many online service firms impose substantial minimum payments or bill for each fifteen minutes or longer. Progent's small granularity and straightforward billing policy do away with large bills for quick repairs.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Experts
Progent's online support professionals have certified skills in a broad array of disciplines. This scope of technical skills makes it possible to handle virtually any crisis likely to occur in a small business information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-OS environments, Progent also provides the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a broad array of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent remote assistance diagnosing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including: Mac OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

  • Certified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for networking engineers, and indicates a person's networking knowledge at the master level. CCIEs can resolve even the most challenging problems encountered in network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in identifying problems with Cisco IOS Software network management tools and developing alternate approaches or obtaining software updates to fix problems. CCIEs are an exceptional value because their deep experience enables them to fix the most intractable problems rapidly. In many cases, less seasoned engineers can wrestle with the same problems for hours or even days.

    Progent is one of the rare service providers that makes CCIEs available to support small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can receive timely help for complex network problems that are hurting worker productivity but are beyond the experience of your local network maintenance personnel. Progent's CCIE support experts can connect to your network using state-of-the-art on-line support technology in order to provide quick and affordable diagnosis and remediation of critical system trouble. To find out how to talk to a Progent CCIE for immediate assistance with your network, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus security and Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-qualified remote support experts can deliver network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server design, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Qualified Network Security Experts
    Progent can give you access to qualified CISM and CISSP security engineers to deliver a variety of security services that can strengthen the defenses of your UNIX/Linux network against internal or external threats or help you to recover quickly from a penetration. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Support Technologies
Progent has refined an extensive array of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent offers secure VPN connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity permits the engineers of Progent's Technical Response Center to link to your system without violating network security. Progent's sophisticated service reporting application keeps thorough histories for all delivered support. Each certified Progent staff consultant has full access to all the specifics of support delivered by any staff member to every customer. This database of problems and fixes, as well as false alarms and miscues, is structured as a readily retrievable internal knowledge base that allows Progent's technical experts to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's support expands continuously.

In addition, Progent can provide country-wide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can avoid stressful and expensive service crises.

Help Desk Support and Outsourcing
Progent provides three essential programs for Helpdesk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your current Helpdesk staff), and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts gives your customers easy access to a dependable technical group with extensive experience providing telephone-based help and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a respected reputation as a key contributor to business productivity, and Progent's goal is to resolve and not merely record problems.

How to Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac OS X technology, go to Progent's nationwide phone-based support, phone 1-800-993-9400, or refer to Contact Progent.

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