Fast Online Consulting for UNIX, Linux, or Sun SolarisProgent provides nationwide remote technical support and consulting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Remote IT help provides maximum return for your information technology budget by protecting user efficiency and shortening the hours billed for network repair services. Advanced remote access utilities and skilled service specialists and engineers combine to enable Progent to solve most network problems rapidly without needlessly expending time and dollars by making trips to your site. In most of cases your IT issues can be dealt with over the phone or via a combination of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP qualified security professionals to assist you with the most challenging network problems.

Progent charges for online service on a per-minute basis. This means you are invoiced exclusively for services received. Progent imposes no service activation surcharge. Many online service firms impose substantial minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple billing model avoid big invoices for fast fixes.

UNIX, Cisco CCIE, Windows, and System Security Support
Progent's remote consulting professionals have expertise in a wide array of disciplines. This scope of technical skills makes it possible to handle almost any emergency likely to occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To provide assistance to clients with mixed-platform environments, Progent also offers access to engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services address a wide range of computer technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can provide urgent online assistance analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux variants such as RedHat Linux, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo.

  • Qualified Cisco Engineers
    The CCIE credential is the premier recognition for networking consultants, and indicates an individual's technical knowledge at the master level. CCIEs can handle the most challenging problems surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in identifying problems with IOS Software network administration utilities and coming up with alternate approaches or obtaining software updates to resolve problems. CCIEs represent an exceptional value because their depth of expertise enables them to fix the most complex problems rapidly. In common cases, less qualified consultants can struggle with the same problems for hours or days.

    Progent is one of the rare service organizations that makes CCIEs available to support small and mid-size businesses. Progent offers fast contact with a CCIE by telephone so that you can get timely help for urgent network problems that are impacting business productivity but are outside the scope of your ordinary IT maintenance resources. Progent's CCIE engineers can connect to your network using secure on-line support tools in order to perform quick and affordable diagnosis and repair of urgent system trouble. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

    Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus security and VPN products.

  • Certified MS Windows Support
    Progent's Microsoft-certified remote support experts offer computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 upgrade support, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Qualified Network Security Specialists
    Progent can give you access to certified CISM and CISSP security engineers to deliver a variety of security solutions that can enhance the protection of your UNIX environment against internal or external threats or assist you to recover rapidly from a breach. Security services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent's Online Technical Support Tools
Progent has refined an extensive set of tools and technologies that allow the Technical Response Center to deliver the highest quality of remote help. Progent provides secure Virtual Private Network access support for gateways from a variety of sources including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access permits the engineers of Progent's online support team to link to your system remotely without compromising network security. Progent's highly evolved service management system includes thorough records for all provided service. Each authorized Progent team engineer has full availability of to all the specifics of services provided by any team engineer to every client. This history of issues and resolutions, plus false alarms and miscues, is organized as an easily searchable proprietary knowledge base that enables Progent's technical experts to communicate their knowledge with the whole team to ensure that the overall efficiency of Progent's support improves continuously.

Also, Progent offers nationwide online monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent for your business so that your network support is proactive and automated. By detecting potential issues before they result in downtime, system monitoring can minimize disruptive and expensive service breakdowns.

Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your existing Helpdesk resources), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts gives your customers convenient contact with a dependable support resource with years of background delivering telephone-based help and remote access troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to company performance, and Progent's aim is to fix and not simply record problems.

How to Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac OS X networking, visit Progent's nationwide phone-based support, call 1-800-993-9400, or refer to Contact Progent.

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