Apple Mac OS X, Linux, Solaris Expertise UNIX Consultants: Urgent Phone Technical Support for UNIX
Progent offers nationwide remote technical support and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX/Linux and Microsoft products. Online IT help provides maximum return for your IT budget by protecting client productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support utilities and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues quickly without wasting time and dollars by traveling to your site. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM qualified security professionals to help with the toughest system problems.
Progent charges for online help per minute. As a result, you pay only for services received. Progent imposes no initialization surcharge. Many online support companies demand substantial minimum payments or bill for each fifteen minutes or longer. Progent's one-minute granularity and simple pricing policy do away with large tabs for quick fixes.
UNIX, Cisco, Microsoft Windows, and Network Security Support
Progent's remote support engineers have certified skills in a broad range of disciplines. This breadth of technical skills makes it possible to handle virtually any crisis likely to take place in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also offers the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, CISSP experts, and ISSAP engineers.
UNIX, Linux, Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a broad array of information technology such as system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and migration from legacy systems to Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Qualified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can handle the most complex issues associated with network design, deployment, administration, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or installing software patches to resolve problems. CCIEs represent an exceptional value because their deep expertise enables them to resolve the most complex problems rapidly. In many cases, less qualified engineers can wrestle with identical problems for hours or days.
Progent is among the few consulting organizations that makes CCIEs accessible to assist small and mid-size companies. Progent can provide fast access to a CCIE by telephone so that you can receive timely help for urgent network problems that are impacting worker productivity but are outside the scope of your local network maintenance personnel. Progent's CCIE engineers can connect to your environment using secure remote troubleshooting technology in order to provide quick and economical diagnosis and repair of critical network trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-certified professionals offer computer troubleshooting and IT support for the complete line of Microsoft server and office productivity products. Being a Microsoft Gold Partner, Progent can provide your business the help of support professionals who can show you how to plan, integrate, maintain and manage the entire family of Microsoft Windows Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft SharePoint Services, Virtual Server, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified System Security Specialists
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a variety of system protection solutions that can enhance the defenses of your UNIX environment against internal or external threats or assist you to recover rapidly from a breach. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; securing your messaging system against viruses, spam, and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent's Online Support Tools
Progent has fine tuned an advanced array of tools and mechanisms that enable the Technical Response Center to deliver world-class online services. Progent provides protected Virtual Private Network connectivity support for gateways from multiple vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's online support team to connect to your network remotely without violating network security. Progent's advanced customer support management application includes thorough records for all provided support. Each certified Progent team consultant has full availability of to all the details of services provided by any staff member to each customer. This archive of problems and resolutions, as well as false alarms and miscues, is organized as a readily searchable internal knowledge base that allows Progent's support experts to share their experiences with the whole team to make sure that the general quality of Progent's support improves daily.
Also, Progent can provide country-wide online monitoring services powered by Microsoft Operations Manage (MOM), adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they cause downtime, remote monitoring can avoid disruptive and expensive service crises.
Call Center Outsourcing
Progent offers three basic types of Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your existing Helpdesk team), and Help Desk Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of trained Microsoft and UNIX/Linux professionals gives your customers easy contact with a reliable support resource with years of background delivering phone help and online repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to business productivity, and Progent's goal is to resolve and not simply report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with UNIX/Linux networking, go to Progent's emergency remote support, call 1-800-993-9400, or e-mail information@progent.com.
Progent offers nationwide remote technical support and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX/Linux and Microsoft products. Online IT help provides maximum return for your IT budget by protecting client productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support utilities and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues quickly without wasting time and dollars by traveling to your site. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM qualified security professionals to help with the toughest system problems.
