Immediate Online Help for UNIX, Linux, or SolarisProgent offers national online phone support and troubleshooting services for companies that operate UNIX or Linux networks or whose information systems include a mix of UNIX and Microsoft Windows products. Remote network consulting offers optimum leverage for your IT budget by preserving client efficiency and shortening the hours charged for network repair services. Advanced online access utilities and skilled technicians and engineers combine to enable Progent to handle the majority of network problems rapidly without wasting time and money by making trips to your location. In the vast majority of situations your network problems can be remediated by telephone or via a mix of telephone support and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist with the toughest network problems.

Progent charges for online help per minute. As a result, you pay just for support received. Progent asks for no startup surcharge. Many remote support companies demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity and simple pricing model do away with big bills for fast fixes.

UNIX/Linux, Cisco, MS Windows, and Network Security Support
Progent's remote support professionals have expertise in a broad array of disciplines. This breadth of capability makes it possible to handle almost any emergency likely to take place in a small company network. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-OS environments, Progent also offers the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services address a broad range of computer technology such as network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can offer emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as: Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and SGI/Irix or major Linux variants such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

  • Certified Cisco Infrastructure Engineers
    The CCIE credential is the top recognition for networking professionals, and certifies a person's networking skills at the expert level. CCIEs can resolve the most difficult problems associated with network planning, integration, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or installing software updates to correct problems. CCIEs represent an exceptional value since their depth of expertise allows them to solve the most intractable problems rapidly. In many cases, less seasoned engineers can wrestle with identical problems for many hours or days.

    Progent is among the rare consulting organizations that makes CCIEs available to assist small and mid-size businesses. Progent can provide quick access to a CCIE by telephone so that you can get timely help for complex network problems that are impacting business efficiency but are outside the scope of your local network maintenance personnel. Progent's CCIE consultants can connect to your network via secure on-line support tools in order to provide quick and economical analysis and repair of critical system problems. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) products.

  • Authorized Windows Experts
    Progent's Microsoft-qualified remote service engineers can deliver network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

  • CISM and ISSAP Qualified System Security Consultants
    Progent can give you access to certified CISM and CISSP security engineers to deliver a variety of system protection services that can strengthen the defenses of your UNIX/Linux network against internal or external threats or assist you to recover rapidly from a breach. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Remote Support Technologies
Progent has refined an extensive array of utilities and technologies that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides secure Virtual Private Network access support for gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN remote connectivity permits the engineers of Progent's online support team to connect to your system without violating system security. Progent's advanced service reporting application keeps thorough histories for all provided service. Each certified Progent team consultant has complete availability of to all the details of services provided by any team engineer to each customer. This history of problems and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal database that allows Progent's support professionals to communicate their knowledge company-wide to ensure that the overall effectiveness of Progent's technical support improves continuously.

Also, Progent offers country-wide remote monitoring services powered by System Center Operations Manager, adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating emerging problems before they result in downtime, system monitoring can avoid disruptive and costly service breakdowns.

Help Desk Support
Progent provides several essential programs for Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your current Help Desk team), and Help Desk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals offers your clients instant access to a reliable support resource with years of background delivering phone support and remote access repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on giving the Call Center a respected image as a key contributor to business productivity, and Progent's aim is to resolve and not simply report problems.

How to Contact Progent's Online Technical Support Experts
To contact Progent about emergency online support with UNIX/Linux products, visit Progent's urgent phone-based help, phone 1-800-993-9400, or refer to Contact Progent.

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