Immediate Remote Help for UNIX, Linux, or Sun SolarisProgent offers national urgent technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Online network consulting provides optimum leverage for your IT budget by extending client productivity and limiting the hours billed for network analysis and repair. Sophisticated online support utilities and experienced technicians and consultants allow Progent to solve the majority of network problems quickly without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or via a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM qualified security specialists to help you with the most challenging system issues.

Progent charges for online service on a per-minute basis. Consequently, you are invoiced exclusively for services received. Progent requires no service activation charge. Many remote service companies demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity and simple billing policy avoid large tabs for speedy solutions.

UNIX, Cisco CCIE, Windows, and Network Security Expertise
Progent's online support professionals have expertise in a wide array of disciplines. This scope of technical skills makes it possible to manage virtually any emergency likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support customers with mixed-OS environments, Progent also provides access to consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a wide array of computer technology including system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and migration from older applications to Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux variants such as RedHat, SUSE, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs can handle the most complex issues surrounding network design, deployment, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with workarounds or installing software updates to correct problems. CCIEs are an exceptional value since their depth of experience enables them to resolve the most complex problems rapidly. In many instances, less seasoned engineers can wrestle with the same tasks for hours or days.

    Progent is among the rare consulting organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can get timely help for complex network problems that are impacting worker productivity but are outside the experience of your local network maintenance resources. Progent's CCIE engineers can connect to your network via sophisticated on-line troubleshooting tools in order to perform quick and economical diagnosis and remediation of urgent system trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.

    Progent's certified CCIEs have expertise in all of Cisco's market-leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and VPN products.

  • Certified MS Windows Expertise
    Progent's Microsoft-qualified online service professionals offer network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Experts
    Progent can provide qualified CISM and ISSAP security consultants to offer a range of system protection solutions to improve the defenses of your UNIX/Linux environment against internal or external threats or assist you to recuperate quickly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Online Service Tools
Progent has refined an advanced array of tools and mechanisms that enable the Remote Support Team to deliver the highest quality of online services. Progent provides secure VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity permits the consultants of Progent's online support team to connect to your network without compromising system security. Progent's advanced service reporting application includes comprehensive histories for all delivered service. Each authorized Progent staff engineer has full availability of to all the details of services provided by any staff engineer to every client. This history of issues and fixes, as well as false alarms and mistakes, is structured as a readily retrievable internal database that enables Progent's support professionals to communicate their knowledge with the whole team to ensure that the general quality of Progent's support improves continuously.

In addition, Progent can provide country-wide online monitoring services based on System Center Operations Manager, adapted by Progent to accommodate your business so that your computer support is proactive and automated. By detecting potential issues before they result in downtime, remote monitoring can avoid stressful and expensive network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk support including Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a transparent extension of your current Call Center team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and UNIX professionals offers your clients easy access to a dependable support group with years of background providing phone help and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive image as a solid contributor to business performance, and Progent's aim is to fix rather than simply record problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's nationwide phone-based help, phone 1-800-993-9400, or go to Contact Progent.

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