UNIX Consultants: Urgent Phone Help for UNIX, Linux, Solaris
Progent provides national online technical support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and shortening the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most of cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most challenging network problems.
Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.
UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide range of information technology including network architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy management, and migration from older applications to Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Certified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network professionals, and indicates a person's networking knowledge at the master level. CCIEs can handle even the most difficult problems associated with network design, deployment, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or installing software patches to correct problems. CCIEs represent an excellent value since their depth of expertise enables them to solve the most complex problems quickly. In many instances, less seasoned consultants can wrestle with identical tasks for many hours or even days.
Progent is among the rare support firms that makes CCIEs accessible to assist small and mid-size businesses. Progent offers fast access to a CCIE by telephone so that you can get immediate support for complex network problems that are impacting worker efficiency but are beyond the experience of your ordinary IT maintenance resources. Progent's CCIE consultants can tie into your environment using sophisticated on-line support technology in order to provide quick and economical diagnosis and remediation of urgent network trouble. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected broadband and integrated services routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-qualified experts can provide network troubleshooting and IT support for the complete line of Microsoft server and application products. As a Microsoft Gold Certified Partner, Progent can provide your business the help of consulting professionals who can show you how to design, deploy, troubleshoot and manage the entire family of Microsoft Servers including Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Certified System Security Professionals
Progent can give you access to accredited CISM and ISSAP security consultants to deliver a range of system protection services to improve the defenses of your UNIX/Linux network against assaults or help you to recover quickly from a penetration. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Online Support Tools
Progent has refined an extensive set of tools and mechanisms that allow the Technical Response Center to deliver the highest quality of remote services. Progent offers protected Virtual Private Network connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco Systems, Watchguard and Checkpoint. Safe VPN remote access permits the consultants of Progent's Technical Response Center to connect to your system remotely without violating network security. Progent's highly evolved service reporting system keeps comprehensive histories for all delivered support. Each authorized Progent staff consultant has full access to all the specifics of services provided by any team member to each customer. This database of problems and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary knowledge base that enables Progent's technical experts to communicate their knowledge company-wide to ensure that the general efficiency of Progent's support expands daily.
In addition, Progent can provide country-wide remote monitoring support based on MS System Center Operations Manager 2007, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they result in network outages, system monitoring can avoid stressful and costly network breakdowns.
Call Center Outsourcing
Progent provides three basic types of Helpdesk services : Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Services (a transparent supplement to your existing Helpdesk resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux professionals offers your clients easy access to a dependable support resource with extensive background providing telephone-based help and remote access troubleshooting for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to business performance, and Progent's goal is to fix and not merely record problems.
How to Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Mac OS X products, go to Progent's urgent online help, call 1-800-993-9400, or e-mail information@progent.com.
Progent provides national online technical support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and shortening the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most of cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most challenging network problems.
