Immediate Online Consulting for UNIX or LinuxProgent provides national online help and consulting services for companies who operate UNIX or Linux networks or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Remote network consulting provides optimum return for your information technology dollar by extending user productivity and shortening the time billed for computer repair services. Advanced online access technology and experienced technicians and engineers allow Progent to handle most IT issues quickly without needlessly expending time and dollars by making trips to your site. In most of situations your network problems can be dealt with by telephone or via a mix of phone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP qualified security specialists to help with the most difficult system problems.

Progent charges for phone service on a per-minute basis. This means you are billed only for support delivered. Progent requires no initialization charge. Many online support organizations demand large minimum payments or bill for each quarter hour or longer. Progent's one-minute granularity and straightforward pricing policy avoid large invoices for fast solutions.

UNIX/Linux, Cisco CCIE, Windows, and System Security Support
Progent's remote consulting engineers have certified skills in a wide range of disciplines. This scope of technical skills makes it possible to manage almost any emergency likely to occur in a small business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support clients with mixed-OS environments, Progent also offers the services of consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Certified Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking professionals, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve the most difficult problems encountered in network design, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software patches to correct problems. CCIEs represent an excellent value since their deep expertise enables them to fix the most complex problems quickly. In common instances, less qualified consultants can wrestle with the same problems for hours or even days.

    Progent is among the rare consulting firms that makes CCIEs available to support small and mid-size companies. Progent offers quick contact with a CCIE by telephone so that you can get timely support for complex network issues that are hurting worker efficiency but are beyond the scope of your ordinary IT support personnel. Progent's CCIE consultants can tie into your network via the latest remote support technology in order to provide fast and economical analysis and remediation of critical network problems. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-certified online service experts can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 troubleshooting, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2017 Linux integration expertise, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Qualified Network Security Consultants
    Progent can give you access to accredited CISM and ISSAP security consultants to deliver a range of security solutions to strengthen the protection of your UNIX environment against attacks or help your business to recover quickly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Support Tools
Progent has refined an extensive array of tools and mechanisms that enable the Remote Support Team to deliver world-class online services. Progent offers secure Virtual Private Network connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity permits the engineers of Progent's online support team to link to your network remotely without violating network security. Progent's sophisticated service management application includes comprehensive records for all provided service. Each authorized Progent team engineer has full availability of to all the specifics of support provided by any staff member to every client. This history of issues and fixes, plus false alarms and miscues, is structured as a readily retrievable internal database that enables Progent's technical experts to communicate their knowledge company-wide to make sure that the overall efficiency of Progent's support improves daily.

Also, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By detecting possible issues before they cause downtime, automated monitoring can minimize disruptive and costly service breakdowns.

Help Desk Support and Outsourcing
Progent offers several essential types of Helpdesk support including Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your existing Help Desk team), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts gives your clients convenient contact with a reliable technical resource with extensive background providing telephone-based help and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Helpdesk a positive reputation as a solid contributor to business productivity, and Progent's goal is to fix rather than simply record problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based expertise with UNIX/Linux technology, visit Progent's nationwide online help, call 1-800-993-9400, or refer to Contact Progent.

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