Urgent Phone Help for UNIX, Linux, or Sun SolarisProgent provides national remote phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX and Microsoft technology. Online technical support provides optimum leverage for your information technology budget by extending user efficiency and limiting the time charged for computer repair services. Advanced online support utilities and experienced technicians and engineers allow Progent to handle the majority of IT issues rapidly without wasting time and dollars by making trips to your location. In the vast majority of situations your IT problems can be remediated by telephone or via a mix of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISA qualified security specialists to help you with the most challenging network problems.

Progent bills for online support on a per-minute basis. This means you owe just for support received. Progent requires no startup fee. Many online support companies impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple billing model do away with large invoices for speedy repairs.

UNIX/Linux, Cisco Infrastructure, Windows, and Network Security Support
Progent's remote support professionals have certified skills in a wide array of disciplines. This breadth of capability makes it possible to manage almost any crisis likely to take place in a small company network. Certifications held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to clients with mixed-OS networks, Progent also provides the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP consultants.

  • UNIX/Linux, Solaris, and macOS and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux variants such as RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco CCIE Engineers
    The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network professionals, and indicates a person's networking skills at the expert level. CCIEs can resolve the most challenging problems encountered in network planning, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or installing software patches to correct problems. CCIEs are an exceptional value since their depth of experience enables them to fix the most intractable problems rapidly. In common cases, less qualified engineers can struggle with the same tasks for many hours or even days.

    Progent is among the few service providers that makes CCIEs accessible to support small and mid-size companies. Progent offers quick access to a CCIE by telephone so that you can receive immediate support for urgent network issues that are hurting business productivity but are beyond the scope of your local network support resources. Progent's CCIE engineers can connect to your environment by means of the latest remote support technology in order to provide quick and affordable analysis and remediation of urgent system problems. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, visit Progent's Urgent Support.

    Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus security and Virtual Private Network solutions.

  • Certified Microsoft Windows Experts
    Progent's Microsoft-qualified online support professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server upgrade support, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Qualified System Security Specialists
    Progent can provide qualified CISM and CISSP security engineers to offer a variety of security services that can strengthen the protection of your UNIX network against assaults or help your business to recover rapidly from a breach. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Remote Technical Support Technologies
Progent has refined an extensive set of tools and technologies that enable the Technical Response Center to deliver world-class remote help. Progent offers protected VPN access support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Netscreen. Secure VPN online access allows the consultants of Progent's Technical Response Center to connect to your network remotely without compromising system security. Progent's advanced service management system keeps thorough records for all provided service. Each certified Progent staff engineer has complete availability of to all the specifics of support delivered by any team member to every client. This database of problems and resolutions, plus false alarms and miscues, is organized as a readily searchable internal knowledge base that allows Progent's support experts to share their experiences company-wide to ensure that the general effectiveness of Progent's support expands continuously.

In addition, Progent can provide nationwide online monitoring support based on System Center Operations Manager, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By detecting possible issues before they cause network outages, remote monitoring can avoid disruptive and expensive network crises.

Help Desk Call Center Support
Progent offers three basic types of Helpdesk services including Microsoft and UNIX Call Center Outsourcing Services, Virtual Help Desk Support Services (a transparent supplement to your existing Call Center resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your customers easy contact with a dependable technical group with extensive background delivering phone support and online repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected image as a solid contributor to business performance, and Progent's goal is to fix and not merely record problems.

How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Mac networking, go to Progent's urgent phone-based support, telephone 1-800-993-9400, or refer to Contact Progent.

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