Urgent Remote Help for UNIX or LinuxProgent offers national urgent phone support and consulting services for companies who run UNIX or Linux networks or whose information systems include a mix of UNIX and Microsoft Windows technology. Online network consulting provides optimum leverage for your IT dollar by protecting client efficiency and limiting the hours charged for computer analysis and repair. Advanced online access technology and skilled technicians and consultants combine to enable Progent to solve the majority of IT problems rapidly without wasting time and money by making trips to your site. In most of cases your network issues can be dealt with over the phone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM certified security professionals to assist with the most challenging network issues.

Progent bills for telephone-based support on a per-minute basis. This means you are billed exclusively for services received. Progent asks for no startup fee. Many online service organizations demand large minimum fees or bill for every fifteen minutes or longer. Progent's fine granularity and straightforward billing model eliminate large bills for fast repairs.

UNIX, Cisco, Windows, and Network Security Expertise
Progent's online consulting professionals have expertise in a broad range of technologies. This scope of capability allows Progent's consultants to manage virtually any crisis likely to occur in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To support clients with multi-platform environments, Progent also offers the support of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad array of computer technology including system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or major Linux versions including RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo.

  • Qualified Cisco Engineers
    The CCIE certification is the premier recognition for networking engineers, and indicates an individual's networking skills at the master level. CCIEs can handle the most challenging issues surrounding network planning, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software updates to fix problems. CCIEs represent an excellent value since their deep expertise allows them to solve the most complex problems rapidly. In many instances, less seasoned engineers can struggle with the same problems for hours or even days.

    Progent is one of the few service firms that makes CCIEs accessible to assist small and mid-size companies. Progent offers fast contact with a CCIE by telephone so that you can get immediate help for complex network issues that are impacting business efficiency but are beyond the scope of your ordinary network support providers. Progent's CCIE engineers can tie into your environment by means of state-of-the-art on-line support technology in order to provide fast and economical analysis and remediation of urgent network problems. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as protection and VPN technology.

  • Authorized MS Windows Experts
    Progent's Microsoft-certified remote support engineers can deliver computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server upgrade support, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 troubleshooting, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Qualified Network Security Consultants
    Progent can provide accredited CISM and ISSAP security consultants to deliver a range of security services to enhance the protection of your UNIX/Linux network against attacks or assist your business to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent's Online Support Technologies
Progent has refined an advanced set of tools and mechanisms that enable the Technical Response Center to deliver world-class remote help. Progent offers protected Virtual Private Network connectivity support for gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the engineers of Progent's online support team to connect to your system without compromising system security. Progent's advanced customer support reporting system keeps comprehensive records for all delivered support. Each certified Progent team engineer has full access to all the details of services delivered by any staff engineer to each client. This database of issues and resolutions, plus false alarms and mistakes, is structured as an easily searchable proprietary database that allows Progent's technical professionals to communicate their knowledge company-wide to make sure that the general effectiveness of Progent's technical support expands daily.

Also, Progent can provide country-wide online monitoring support powered by System Center Operations Manager, configured by Progent to accommodate your environment so that your network support is proactive and automated. By detecting emerging problems before they cause downtime, system monitoring can minimize stressful and expensive network crises.

Call Center Support and Outsourcing
Progent offers several basic programs for Helpdesk support : Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (a transparent extension of your existing Call Center resources), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of authorized Microsoft and UNIX/Linux experts offers your clients convenient access to a reliable technical group with years of experience delivering telephone-based help and online troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Help Desk a positive reputation as a key contributor to business performance, and Progent's goal is to fix rather than simply record problems.

How to Contact Progent's Online Support Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac OS X products, visit Progent's nationwide online help, call 1-800-993-9400, or visit Contact Progent.

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