OS X, Linux, Sun Solaris Consulting UNIX Integration and Support: Urgent Phone Support for UNIX
Progent offers nationwide online technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows products. Remote network consulting offers maximum return for your IT budget by extending client efficiency and shortening the hours billed for computer analysis and repair. Advanced online access tools and experienced service specialists and engineers allow Progent to solve the majority of IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be remediated by telephone or through a mix of phone support and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP qualified security specialists to help you with the most difficult network problems.
Progent charges for online support by the minute. As a result, you owe exclusively for services delivered. Progent requires no service activation fee. Many remote service firms impose large minimum payments or bill for every quarter hour or longer. Progent's small granularity and straightforward billing policy avoid big invoices for fast solutions.
UNIX/Linux, Cisco CCIE, Windows, and System Security Experts
Progent's online support professionals have expertise in a broad range of disciplines. This scope of capability makes it possible to manage almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
UNIX, Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide spectrum of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy applications to Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Qualified Cisco CCIE Consultants
The CCIE credential is the top recognition for network professionals, and indicates a person's networking knowledge at the expert level. CCIEs can resolve even the most difficult issues associated with network planning, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying anomalies with IOS Software network management tools and coming up with alternate approaches or installing software patches to resolve problems. CCIEs represent an exceptional value because their depth of expertise allows them to resolve the most intractable problems rapidly. In common cases, less seasoned engineers can wrestle with identical problems for many hours or even days.
Progent is one of the rare service organizations that makes CCIEs available to support small and mid-size companies. Progent offers quick contact with a CCIE by telephone so that you can receive immediate help for complex network problems that are hurting business efficiency but are beyond the scope of your ordinary network support resources. Progent's CCIE consultants can connect to your environment using secure on-line support tools in order to provide quick and affordable diagnosis and remediation of critical network trouble. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst Series switches, as well as security and VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified professionals can provide network repair and IT help for all Microsoft server and application products. Designated a Microsoft Gold Partner, Progent can provide your company the help of consulting engineers who can show you how to design, integrate, maintain and manage the entire family of Microsoft Servers such as Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 20066, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server, SharePoint Services, Microsoft Virtual Server 2005, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified System Security Consultants
Progent can provide qualified CISM and ISSAP security engineers to offer a range of system protection services to improve the protection of your UNIX/Linux network against attacks or help you to recover rapidly from a breach. Security solutions available from Progent include: comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; securing your email system against viruses, spam, and directory harvest attacks; and offering 24x7 network monitoring.
Progent's Online Support Tools
Progent has refined an extensive set of tools and mechanisms that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers secure VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco Systems, Watchguard and Checkpoint. Safe VPN remote connectivity allows the consultants of Progent's Technical Response Center to link to your network without compromising network security. Progent's highly evolved service management application includes comprehensive histories for all provided service. Each certified Progent team consultant has full availability of to all the specifics of support provided by any team member to every customer. This archive of issues and fixes, plus false alarms and miscues, is structured as a readily searchable proprietary knowledge base that enables Progent's technical professionals to share their experiences company-wide to make sure that the overall quality of Progent's technical support expands daily.
Also, Progent can provide nationwide online monitoring services powered by MS Operations Manage (MOM), adapted by Progent for your environment so your network support is proactive rather than reactive. By detecting possible issues before they cause downtime, remote monitoring can minimize stressful and expensive service crises.
Help Desk Outsourcing
Progent offers three basic types of Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a seamless supplement to your existing Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk staff of authorized Microsoft and UNIX experts gives your clients easy access to a dependable support resource with years of background providing phone support and online troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on giving the Helpdesk a positive image as a solid contributor to company performance, and Progent's aim is to resolve rather than merely report problems.
How to Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux products, go to Progent's nationwide online help, phone 1-800-993-9400, or e-mail information@progent.com.
Progent offers nationwide online technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows products. Remote network consulting offers maximum return for your IT budget by extending client efficiency and shortening the hours billed for computer analysis and repair. Advanced online access tools and experienced service specialists and engineers allow Progent to solve the majority of IT problems rapidly without wasting time and dollars by making trips to your site. In the vast majority of situations your IT problems can be remediated by telephone or through a mix of phone support and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP qualified security specialists to help you with the most difficult network problems.
