Immediate Online Support for UNIX, Linux, or SolarisProgent offers national remote technical support and consulting services for companies that operate UNIX or Linux environments or whose IT systems include a mix of UNIX and Microsoft products. Online network consulting provides maximum return for your information technology dollar by preserving user efficiency and limiting the time billed for computer repair services. Sophisticated remote access technology and skilled technicians and engineers combine to enable Progent to solve most IT problems quickly without needlessly expending time and money by making trips to your site. In most of situations your IT problems can be remediated over the phone or through a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISSP qualified security professionals to help you with the toughest network issues.

Progent charges for telephone-based help by the minute. Because of this, you pay just for support delivered. Progent asks for no service activation surcharge. Many online support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity and simple billing model do away with large tabs for fast repairs.

UNIX, Cisco Infrastructure, MS Windows, and System Security Experts
Progent's remote support professionals have expertise in a broad range of disciplines. This breadth of capability allows Progent's consultants to manage virtually any emergency likely to occur in a small company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To support customers with mixed-OS environments, Progent also offers the support of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP experts, and ISSAP engineers.

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services cover a wide range of information technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency online assistance diagnosing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as: Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux versions such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux.

  • Qualified Cisco Infrastructure Engineers
    The CCIE credential is the top recognition for network consultants, and certifies a person's networking skills at the master level. CCIEs can resolve even the most complex issues associated with network planning, deployment, administration, security, and repair. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or installing software updates to resolve problems. CCIEs are an exceptional value because their deep expertise enables them to solve the most intractable problems quickly. In many cases, less seasoned engineers can struggle with identical problems for hours or even days.

    Progent is one of the few service firms that makes CCIEs accessible to assist small and medium sized businesses. Progent can provide fast access to a CCIE by telephone so that you can get timely help for urgent network problems that are hurting worker efficiency but are outside the scope of your local IT maintenance providers. Progent's CCIE support experts can connect to your network using state-of-the-art on-line support tools in order to perform quick and economical analysis and repair of urgent system problems. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.

  • Certified MS Windows Support
    Progent's Microsoft-certified remote service professionals can deliver computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support professionals who can help you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  • CISM and ISSAP Certified Network Security Consultants
    Progent can give you access to qualified CISM and CISSP security engineers to offer a range of security services to enhance the defenses of your UNIX environment against assaults or assist your business to recover rapidly from a penetration. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Technical Support Tools
Progent has refined an extensive set of utilities and technologies that enable the Technical Response Center to deliver world-class remote help. Progent offers protected Virtual Private Network connectivity support for gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access permits the engineers of Progent's Technical Response Center to link to your network remotely without compromising system security. Progent's advanced customer support management application keeps comprehensive histories for all delivered service. Each authorized Progent team engineer has complete access to all the specifics of support provided by any staff engineer to each client. This archive of problems and resolutions, as well as false alarms and mistakes, is organized as a readily searchable proprietary knowledge base that enables Progent's technical professionals to share their experiences with the whole team to ensure that the general quality of Progent's technical support improves daily.

Also, Progent offers country-wide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting emerging problems before they cause network outages, remote monitoring can avoid disruptive and expensive service crises.

Help Desk Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (a transparent supplement to your current Call Center staff), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts gives your clients convenient access to a reliable technical resource with years of background providing phone support and remote access troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a respected image as a key contributor to company productivity, and Progent's aim is to resolve and not merely record problems.

How to Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X networking, go to Progent's nationwide phone-based help, phone 1-800-993-9400, or refer to Contact Progent.

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