Urgent Phone Support for UNIX, Linux, or SolarisProgent provides national remote help and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose IT systems include a mix of UNIX and Microsoft products. Online IT help provides maximum leverage for your IT budget by preserving client productivity and shortening the hours charged for network repair services. Advanced remote support tools and experienced technicians and engineers combine to enable Progent to solve the majority of network issues rapidly without needlessly expending time and money by making trips to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP qualified security specialists to help you with the most difficult network problems.

Progent bills for online service on a per-minute basis. Consequently, you are charged only for support delivered. Progent imposes no startup fee. Many online service companies impose large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and simple pricing model save you from large tabs for quick solutions.

UNIX, Cisco CCIE, Windows, and System Security Support
Progent's remote consulting engineers have expertise in a broad array of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-OS environments, Progent also offers access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services address a wide array of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including: Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or important Linux versions including RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE certification is the top recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve even the most challenging issues encountered in network design, deployment, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or installing software updates to correct problems. CCIEs represent an excellent value because their depth of experience enables them to fix the most complex problems quickly. In common cases, less seasoned engineers can struggle with identical problems for hours or even days.

    Progent is one of the few support organizations that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide quick access to a CCIE by telephone so that you can receive immediate help for urgent network issues that are hurting business efficiency but are beyond the experience of your local network support personnel. Progent's CCIE consultants can connect to your environment via secure remote troubleshooting technology in order to provide quick and affordable analysis and remediation of urgent network trouble. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Progent's Urgent Support.

    Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus protection and Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-certified remote support experts can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support engineers who can help you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and CISSP Certified Network Security Consultants
    Progent can provide certified CISM and ISSAP security consultants to deliver a variety of system protection services to improve the protection of your UNIX network against internal or external threats or assist you to recover rapidly from a breach. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Service Tools
Progent has refined an advanced set of tools and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides secure Virtual Private Network connectivity support for gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN remote access permits the engineers of Progent's Technical Response Center to connect to your system without compromising network security. Progent's advanced customer support management application includes thorough records for all delivered support. Each authorized Progent staff consultant has complete availability of to all the specifics of support provided by any staff member to every customer. This database of problems and fixes, plus false alarms and mistakes, is organized as a readily retrievable internal knowledge base that enables Progent's support experts to share their knowledge company-wide to ensure that the general effectiveness of Progent's support improves continuously.

Also, Progent offers country-wide online monitoring services powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so that your computer support is proactive and automated. By anticipating possible problems before they result in downtime, system monitoring can avoid stressful and expensive network crises.

Help Desk Call Center Support
Progent provides several basic types of Help Desk support : Microsoft and UNIX Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a transparent extension of your current Call Center team), and Call Center Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts gives your customers easy access to a dependable technical resource with extensive background delivering telephone-based help and remote access repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a respected image as a solid contributor to business productivity, and Progent's target is to resolve and not simply record problems.

How to Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with UNIX/Linux products, go to Progent's nationwide online help, telephone 1-800-993-9400, or refer to Contact Progent.

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