Fast Remote Consulting for UNIX, Linux, or SolarisProgent provides nationwide online phone support and consulting services for businesses who operate UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Remote IT help offers maximum return for your information technology dollar by extending user productivity and shortening the time billed for network analysis and repair. Advanced remote support utilities and experienced service specialists and engineers allow Progent to solve the majority of network issues quickly without wasting time and money by making trips to your location. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of phone help and remote access. Progent can put you in touch with Cisco CCIE network experts and CISSP qualified security specialists to help with the most difficult system issues.

Progent bills for remote support per minute. Consequently, you are invoiced exclusively for support received. Progent asks for no service activation charge. Many online support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and simple pricing policy avoid large invoices for quick repairs.

UNIX/Linux, Cisco CCIE, MS Windows, and System Security Support
Progent's online consulting engineers have expertise in a wide range of technologies. This scope of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS environments, Progent also provides access to consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) security experts, and Information System Security Architecture Professional engineers.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent remote help diagnosing anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as: macOS and OS X, Solaris, IBM AIX OS, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux platforms including RedHat Linux, SUSE, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux.

  • Qualified Cisco CCIE Consultants
    The CCIE credential is the premier recognition for networking consultants, and certifies a person's technical skills at the master level. CCIEs can resolve even the most challenging issues associated with network planning, integration, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with Cisco IOS Software network management utilities and developing alternate approaches or obtaining software patches to resolve problems. CCIEs represent an excellent value since their deep expertise allows them to resolve the most intractable problems quickly. In common instances, less qualified consultants can wrestle with identical tasks for hours or even days.

    Progent is one of the rare support firms that makes CCIEs available to support small and mid-size companies. Progent offers fast access to a CCIE by phone so that you can get immediate support for urgent network problems that are impacting worker productivity but are beyond the experience of your ordinary IT maintenance resources. Progent's CCIE engineers can tie into your environment via state-of-the-art on-line support tools in order to provide quick and economical diagnosis and repair of urgent network trouble. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Expertise
    Progent's Microsoft-qualified remote service professionals offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

  • CISM and ISSAP Certified System Security Specialists
    Progent can give you access to qualified CISM and ISSAP security engineers to offer a variety of security solutions that can strengthen the protection of your UNIX environment against assaults or assist you to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile access; securing your email system from spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Online Service Technologies
Progent has fine tuned an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent provides secure VPN access support for gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online connectivity allows the engineers of Progent's Technical Response Center to connect to your network without compromising network security. Progent's advanced service reporting application includes thorough records for all delivered support. Each certified Progent team engineer has full access to all the details of services provided by any staff engineer to each customer. This database of problems and resolutions, as well as false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's support professionals to share their experiences with the whole team to make sure that the general efficiency of Progent's support improves continuously.

In addition, Progent can provide country-wide online monitoring support based on System Center Operations Manager (SCOM), adapted by Progent for your environment so your computer support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, automated monitoring can avoid disruptive and expensive network breakdowns.

Call Center Support
Progent provides several basic types of Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your current Helpdesk staff), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX experts gives your customers instant access to a reliable support group with extensive experience delivering phone help and remote access troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a positive image as a solid contributor to business performance, and Progent's aim is to fix and not merely record problems.

How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux technology, go to Progent's emergency remote help, call 1-800-993-9400, or see Contact Progent.

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