Urgent Online Support for UNIX, Linux, or SolarisProgent offers nationwide urgent technical support and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Remote network consulting provides optimum leverage for your IT dollar by preserving client efficiency and limiting the time billed for computer repair services. Advanced online support tools and experienced service specialists and consultants combine to enable Progent to handle the majority of network problems rapidly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of telephone support and online access. Progent can make available Cisco CCIE infrastructure experts and CISM and CISSP certified security specialists to help you with the toughest system problems.

Progent bills for remote support by the minute. As a result, you owe just for support delivered. Progent imposes no initialization surcharge. Many remote support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing model do away with big tabs for speedy solutions.

UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Support
Progent's remote consulting engineers have certified skills in a broad array of technologies. This breadth of technical skills allows Progent's consultants to manage almost any emergency likely to occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To support customers with mixed-platform networks, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services cover a wide range of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older systems to Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can offer urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as: Apple Mac OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or important Linux variants such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Qualified Cisco CCIE Consultants
    The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking professionals, and indicates a person's technical skills at the master level. CCIEs can resolve the most difficult problems associated with network planning, deployment, administration, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management utilities and developing alternate approaches or obtaining software updates to correct problems. CCIEs represent an exceptional value since their depth of experience allows them to resolve the most intractable problems quickly. In common cases, less seasoned consultants can struggle with the same tasks for many hours or days.

    Progent is one of the few support organizations that makes CCIEs available to help small and medium sized companies. Progent offers quick contact with a CCIE by telephone so that you can get immediate help for complex network problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE engineers can tie into your network by means of sophisticated on-line troubleshooting technology in order to provide quick and economical diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for immediate help with your network, go to Urgent Support.

    Progent's certified CCIEs offer expertise in all of Cisco's market-leading catalog of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as security and Virtual Private Network solutions.

  • Authorized MS Windows Experts
    Progent's Microsoft-certified remote service professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 design, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Consultants
    Progent can provide accredited CISM and ISSAP security consultants to deliver a range of security services to improve the protection of your UNIX environment against internal or external threats or assist your business to recuperate quickly from a penetration. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent's Online Service Technologies
Progent has refined an advanced array of utilities and mechanisms that enable the Technical Response Center to deliver world-class online help. Progent offers protected VPN access support for VPN gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the consultants of Progent's online support team to connect to your system without violating system security. Progent's sophisticated customer support management application includes comprehensive histories for all provided support. Each certified Progent team consultant has full availability of to all the specifics of services delivered by any staff engineer to each client. This database of issues and resolutions, plus false alarms and miscues, is structured as an easily searchable internal database that allows Progent's support professionals to share their knowledge company-wide to make sure that the overall efficiency of Progent's support expands continuously.

In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating possible issues before they result in network outages, remote monitoring can minimize disruptive and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent provides several basic types of Help Desk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Helpdesk Services (a seamless extension of your current Help Desk resources), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals gives your customers convenient access to a reliable support group with years of background delivering telephone-based help and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected image as a key contributor to business performance, and Progent's target is to resolve rather than merely record problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux technology, go to Progent's nationwide phone-based support, phone 1-800-993-9400, or go to Contact Progent.

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