Urgent Remote Technical Support for UNIX or LinuxProgent offers national urgent help and troubleshooting services for companies who run UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online IT help provides maximum leverage for your IT budget by protecting user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support technology and skilled service specialists and consultants allow Progent to solve the majority of IT issues rapidly without needlessly expending time and dollars by traveling to your site. In most of situations your network problems can be remediated by telephone or through a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security professionals to help you with the toughest network problems.

Progent charges for remote help per minute. Because of this, you are invoiced only for support delivered. Progent requires no initialization charge. Many remote support companies impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity and straightforward pricing model eliminate large invoices for speedy solutions.

UNIX, Cisco CCIE, MS Windows, and System Security Experts
Progent's online consulting professionals have expertise in a broad range of disciplines. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support customers with mixed-platform networks, Progent also provides access to engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a broad range of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent remote help troubleshooting problems affecting UNIX/Linux networks based on leading derivatives of UNIX including: Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or important Linux variants such as RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

  • Qualified Cisco Consultants
    The CCIE credential is the premier recognition for networking professionals, and certifies a person's networking knowledge at the expert level. CCIEs can handle even the most complex problems surrounding network planning, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network administration tools and developing alternate approaches or obtaining software updates to fix problems. CCIEs are an exceptional value since their depth of experience allows them to fix the most complex problems quickly. In common instances, less seasoned engineers can wrestle with the same tasks for many hours or days.

    Progent is one of the rare service firms that makes CCIEs accessible to help small and mid-size businesses. Progent can provide quick access to a CCIE by phone so that you can get immediate support for complex network problems that are impacting business efficiency but are outside the scope of your local IT maintenance personnel. Progent's CCIE consultants can connect to your network via the latest on-line support technology in order to provide fast and economical diagnosis and repair of critical system trouble. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.

    Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and VPN solutions.

  • Certified Windows Experts
    Progent's Microsoft-qualified online support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  • CISM and ISSAP Certified Network Security Consultants
    Progent can give you access to qualified CISM and CISSP security consultants to deliver a range of security solutions that can strengthen the defenses of your UNIX/Linux environment against internal or external threats or help your business to recover rapidly from a penetration. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent's Online Technical Support Technologies
Progent has fine tuned an advanced array of tools and technologies that allow the Technical Response Center to deliver world-class online services. Progent offers secure VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the engineers of Progent's Technical Response Center to connect to your network remotely without violating network security. Progent's advanced service management system keeps thorough records for all delivered support. Each authorized Progent team engineer has complete access to all the details of services delivered by any staff engineer to each client. This database of issues and fixes, as well as false alarms and miscues, is structured as a readily searchable proprietary knowledge base that allows Progent's support professionals to communicate their knowledge with the whole team to make sure that the overall effectiveness of Progent's support expands daily.

Also, Progent can provide country-wide online monitoring support based on System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By detecting emerging problems before they cause downtime, automated monitoring can minimize disruptive and costly service crises.

Call Center Support
Progent provides several essential types of Helpdesk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Services (a seamless extension of your current Helpdesk resources), and Help Desk Operations Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux professionals offers your customers instant contact with a dependable support group with extensive experience delivering phone help and remote access repair for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a positive reputation as a key contributor to company performance, and Progent's goal is to resolve and not merely record problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with UNIX/Linux networking, visit Progent's emergency phone-based help, call 1-800-993-9400, or visit Contact Progent.

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