OS X, Linux, Sun Solaris Expertise

Additional Topics of Interest

Consultant Prices Computer Companies
Value Pricing Support Firm

Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

Peppercon eRIC IT Consulting Companies
Information Technology Consulting Firms for Remote Server Management

Remote management cards give network administrators full control over a server without the requirement for an on-site presence. Using remote management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to plan, deploy, and support a high-availability business network that includes remote management cards and Progent can use these remote management cards to deliver low-cost off-site technical help. Progent has experience with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

Support Outsourcing for Systems Management Server 2003
Network Engineer

Microsoft System Center 2005 delivers comprehensive information system management by bringing together and enhancing the change, configuration, event, and performance management experience built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 features sophisticated IT management products including Systems Management Server 2003 for change and configuration management, Microsoft Operations Manager 2005 to increase network productivity, and System Center Reporting Server to aggregate event and throughput data. Progent has extensive expertise providing Systems Management Server consulting and Microsoft Operations Manager help as well as expertise in supporting and administering multi-vendor IT environments powered by Microsoft, Cisco, Unix/Linux, Mac and other technology vendors. This diversity of real-world consulting enables Progent to deliver end-to-end IT management systems that utilize the industry's best technology.

MOM 2000 Case Study
MOM 2000 Example Application

Before Progent’s Microsoft Operations Manager solution, system problems were handled reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend analyses created by MOM, Progent is now able to anticipate network problems before they grow to be critical enough to impact network uptime. Because of MOM, Progent can resolve looming problems before clients are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to offer small business networks enterprise-class availability, safety and productivity.

MS Word Applications Consultant
Technical Support Services

Progent can supply companies in the San Francisco Bay Area and major locations nationwide with a consultant with knowledge of the new features of Microsoft Office Word 2007. A consultant from Progent's Experts Team can help you incorporate MS Word's productivity enhancing components into the workflow of your organization, help with creating templates and writing time-saving macros, or offer 1-on-1 training to keep your business current on MS Office Word 2007. Progent's engineers can help your business build and manage a safe, reliable IT system infrastructure to support your MS Word solutions.

Computer Consultant for ISA Server 2006
ISA Server 2006 Support in Portland, OR

ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing networks of any sized business against a broad range of attacks. Progent's Microsoft-certified ISA Server 2006 consultants can help you design, cost-justify, pilot, implement, configure and support the any version of ISA Server on your network.

Setup and Support for Cisco Unity
Yuba City, CA Consultant

Cisco Unified Communications architecture for Voice over IP gives you the foundation and tools for building a unified converged network that can manage voice, video, and data traffic simultaneously. Cisco's Unified Communications solution provides this capability while maintaining a high degree of network availability, Quality of Service, and security. Progent can provide a CCIE Consultant or Cisco Certified Network Professional to help you deploy Cisco Voice over IP products. Progent’s Voice over IP consultants can evaluate your current network and Internet access channels to determine whether your environment is optimized to support Voive over IP products efficiently, assist you to select and deploy Cisco hardware and software appropriate for your current needs as well as future expansion strategy, and integrate your Cisco Voice over IP solution with products from third-party companies. Progent is able to provide expertise in the entire family of Cisco IP Telephony products such as Cisco Unified Messaging and Cisco CallManager Express.

MCSE Expert Certified Microsoft Exchange Upgrade Designer
Microsoft Exchange 2003 Server System Support

Progent's Microsoft-certified professionals have more than a decade of experience providing e-mail, electronic messaging, and email and telephony integration solutions for small companies and big enterprises. Progent provides affordable Microsoft Exchange Serve support to enhance email and virus protection, configure fault tolerant email environments, and facilitate off-site and wireless email connectivity. Progent’s Exchange consulting services can assist you in planning and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 5.5 to Microsoft Exchange Server 2003. Progent provides XP and Vista desktop Microsoft Email consulting for Microsoft Exchange and Outlook and can help you configure Microsoft Outlook 2000 and Microsoft Outlook XP. For e-mail virus defense and spam blocking, Progent supports Postini's filtering technology as well as Trend Micro Scanmail. Progent is an authorized Postini MSP. As a Postini partner, Progent can help small businesses take advantage of Postini’s enterprise-class anti-spam technology.

Disaster Recovery Plan On-site Technical Support
Integration Support for Disaster Recovery Planning Alameda, CA

Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery strategy in case of an IT system catastrophe. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, fault-tolerant network solution that addresses reliability issues involving a broad range of infrastructure technologies and processes.

Remote Network Monitoring Professional
IT Consultants Grand Rapids, MI

Even if your business has a minimal computer support staff and a limited technology budget, your information network can still have the same high reliability and performance that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified IT consultants, the latest network management software for 24x7 monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your mission-critical business applications and hardware operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and program monitoring to cut service costs, fix trouble spots quickly, and prepare for problems before they degrade system performance. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive event management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to offer small company systems enterprise-class reliability, security and capacity.

Microsoft DPM Data Backup and Recovery Network Engineer
Network Consultant for Microsoft DPM Miami, FL

Progent's expert Data Protection Manager engineers can assist your company to create an effective disaster recovery strategy, design an affordable high-availability IT infrastructure, install a DPM-based recovery solution, thoroughly validate your system, train your administrative personnel or local service providers how to manage Microsoft Data Protection Manager, or provide complete IT support outsourcing such as remote housing of Data Protection Manager machines in Progent's secure data center facility.