To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist new and current customers to analyze and fix network problems without the cost or delay of in-person service visits. The experience and expertise of Progent's IT engineers makes it possible to handle the most challenging IT problems quickly by escalating repair tasks if necessary to high-level specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer support services.

Onsite Support
Progent provides onsite computer assistance for registered customers in major cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize companies with the best of both worlds: on-premises service professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. Progent can dispatch on-site service calls to major cities across the United States and the response time is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about why to sign up for Progent's onsite computer support.

Help Desk Call Center
Progent's Help Desk Call Center Services are intended for all companies who require prompt and reliable support from a professional Help Desk Call Center with effective phone support, online troubleshooting capability, and sufficient technical depth for full escalation. Because smaller businesses typically are constrained by limited IT funds and can provide scant executive attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business information network is always productive. Learn more details about Progent's Contact Center Outsourcing Services.

Hosting Services for Exchange Server and Other Applications
Progent's Hosting and Management Services for Exchange and other vital application servers offer all businesses with limited IT support budgets and overstretched management bandwidth a low risk, affordable, and low-stress option for running line-of-business application servers such as Exchange and Microsoft SQL Server by delivering the reliability of a world-class data center as well as the expertise of Progent's Microsoft-certified team of network support professionals.

24x7 Support
Progent also provides 24x7 support and proactive network monitoring to make sure that mission-critical applications run without interruption.

Staff Augmentation
In case your company has special system migration or other tasks that momentarily demand additional IT personnel, Progent can supplement your in-house organization with expert technicians and consultants so your people-intensive tasks are finished on schedule and within budget.

Network Relocation Services
Progent can offer a Microsoft-qualified network consulting expert who can assist you to design and implement a smooth move of your network infrastructure to a new site. Services can entail data center design and setup, project management, Internet Service Provider and telecommunications services determination and management, and coordinated network upgrades ó all with thorough ongoing support. Progent's site relocation staff can operate during non-business hours and holidays in order to minimize lost productivity.

Microsoft and Cisco Qualified Experts
Progent's network consulting offerings provide your small company affordable access to of expertise in information technology fields where you may lack internal resources. Progent has extensive background as a Microsoft Partner and maintains a team of Cisco-certified CCIE network specialists. Concentrating on Windows servers and desktops and high-capacity email environments plus Cisco infrastructure and protection has allowed some of nation's fastest growing companies improve the business value of their computer systems.

Progent's system engineers can provide insights on infrastructure that will allow your IT network to expand along with your business without breaking your IT budget.

Network Engineering Services available from Progent include:

Progent's computer consulting services are available for emergency assistance, specific projects, or scheduled service.

Help Desk Design Expertise and Virtual Help Desk Call Center Support
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-oriented Help Desk that uses tested techniques to communicate with customers and resolve problems quickly and efficiently. Progent's Virtual Contact Center services are a seamless extension of your internal Help Desk.

Support Costs
Progent bills for all support and repair assistance based on time, rather than by the job, and Progent gives substantial savings for large projects and ongoing, scheduled service. Rates are based on the qualifications of the consultants who provide the support, who are selected based on the nature of the task.

This pricing structure can be a significant advantage to Progent's customers, because it minimizes the likelihood of being billed high rates for routine tasks and still makes it easy to elevate the degree of expertise assigned to a task in case of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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