To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Network Support
Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist new and registered customers to analyze and fix network problems without the expense or time loss of on-premises service calls. The experience and technical depth of Progent's network engineers allows them to handle the most complex network problems rapidly by escalating trouble tickets if necessary to high-level experts. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

On-site Support
Progent provides onsite technical support for registered clients in major metropolitan areas throughout the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small companies with the best of both worlds: in-person support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. Progent can dispatch on-site service calls to major cities throughout the U.S. and the response time is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how to register for Progent's onsite computer service.

Phone Support Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from a professional Contact Center with effective phone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Since small and midsize companies typically have tight information technology budgets and can provide little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that business computer network stays up and running. Learn more concerning Progent's Helpdesk Services.

Hosting Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for Microsoft Exchange and other critical application servers offer small and midsize organizations with modest IT service budgets and little spare executive bandwidth a low risk, affordable, and hassle-free option for running business-critical application servers like Microsoft Exchange and Microsoft SQL Server by delivering the robustness of a state-of-the-art colocation facility plus the skill of Progent's Microsoft-certified group of network support engineers.

24x7 Support
Progent also offers 24x7 support and automated network monitoring to ensure that line-of-business applications operate smoothly.

Staff Augmentation
If your company has special network upgrade or other tasks that temporarily require extra IT personnel, Progent can augment your internal organization with expert technicians and engineers so your people-intensive projects are completed on schedule and within budget.

Site Relocation Services
Progent can provide a Microsoft-certified IT consulting expert who can assist you to plan and implement a smooth move of your network infrastructure to a new site. Services can include data center design and deployment, project management, ISP and telecom services determination and coordination, and coordinated system upgrades ó all with thorough ongoing support. Progent's network relocation teams can operate during off hours and holidays so as to avoid business disruption.

Microsoft and Cisco Qualified Consultants
Progent's network consulting offerings provide your small or mid-size company cost-effective access to of expertise in information technology fields where you may lack internal resources. Progent has in-depth background as a Microsoft Certified Partner and supports a team of Cisco-certified CCIE network infrastructure specialists. Focusing on Microsoft Windows applications and large-volume email systems plus Cisco infrastructure and protection has helped some of nation's fastest growing companies increase the business value of their information systems.

Progent's talented consultants can provide expertise on network architecture that will enable your information system to grow in sync with your company without busting your IT budget.

Computer Consulting Services available from Progent include:

Progent's network consulting expertise is offered for emergency help, specific projects, or ongoing support.

Help Desk Design Expertise and Virtual Help Desk Services
Progent's extensive Help Desk Consulting and Design Services make it easy for you to set up a success-driven Help Desk that uses tested techniques to communicate with customers and troubleshoot issues quickly and efficiently. Progent's Virtual Help Desk support services are a seamless extension of your internal IT service staff.

Support Costs
Progent bills for all consulting and troubleshooting assistance according to time, rather than by the job, and Progent gives significant savings for major projects and regular, scheduled service. Rates are based on the expertise of the personnel who deliver the service, who are selected based on the nature of the job.

This pricing structure can be a significant benefit to Progent's clients, because it reduces the chances of being billed high rates for routine jobs and still makes it possible to raise the degree of expertise selected for a job in the event of unexpected difficulties or new requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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