To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help both new and registered customers to troubleshoot and fix network problems without the cost or time loss of travel for onsite support visits. The background and expertise of Progent's network consultants makes it possible to resolve the most complex IT problems quickly by escalating repair tasks if required to world-class experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's online computer troubleshooting expertise.

Onsite Service
Progent provides onsite technical support for registered customers in major cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to provide small businesses with the best of both worlds: hands-on service technicians when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. Progent can schedule in-person support visits to major metropolitan areas throughout the United States and the wait time is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more about how and why to register for Progent's on-premises network support services.

Phone Support Call Center
Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and dependable access to a professional Helpdesk with efficient phone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Since smaller businesses typically have limited information technology budgets and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that business information network stays productive. Read more concerning Progent's Help Desk Call Center Services.

Hosting Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for Exchange and other vital applications offer all businesses with limited IT support funds and overstretched management bandwidth a low risk, economical, and hassle-free option for deploying line-of-business applications like Exchange Server and MS SQL Server by providing the reliability of a world-class colocation facility plus the skill of Progent's Microsoft Gold-certified team of support professionals.

24x7 Support
Progent also provides 24x7 support and automated network monitoring to ensure that line-of-business systems run smoothly.

Staff Augmentation
In case your company has special system migration or similar tasks that temporarily demand additional technical staff, Progent can augment your internal organization with certified technicians and engineers so your people-intensive tasks are finished on schedule and within budget.

Site Relocation Services
Progent can offer a Microsoft-certified network consulting professional who can help you to design and implement a smooth move of your IT system to a new facility. Assistance can include data center planning and setup, project management, ISP and telecom carrier selection and coordination, and coordinated network upgrades ó all with thorough ongoing support. Progent's network relocation staff can operate during non-business hours and weekends in order to avoid business disruption.

Microsoft and Cisco Certified Consultants
Progent's computer consulting services provide your small or mid-size business cost-effective access to of know-how in information technology areas where you may lack internal skills. Progent has in-depth experience as a Microsoft Gold Partner and maintains a large roster of Cisco-certified CCIE networking consultant. Focusing on Windows servers and desktops and large-volume email systems plus Cisco infrastructure and security has helped some of country's largest companies improve the efficiency of their information systems.

Progent's talented consultants can offer insights on network architecture that will allow your information system to grow in sync with your company without busting your IT budget.

Network Engineering Services available from Progent include:

Progent's network support services are offered for emergency help, long-term projects, or ongoing support.

Help Desk Design Expertise and Virtual Help Desk Support
Progent's extensive Help Desk Consulting and Design Services make it easy for you to set up a success-oriented Help Desk that utilizes proven methodologies to interact with customers and resolve problems quickly and effectively. Progent's Virtual Contact Center services are a seamless extension of your in-house Help Desk.

Support Costs
Progent charges for all consulting and troubleshooting services based on time, rather than by the job, and Progent gives substantial discounts for large projects and ongoing, scheduled support. Rates are determined by the expertise of the consultants who provide the service, who are assigned based on the nature of the job.

This billing policy can be a major benefit to Progent's customers, since it reduces the chances of paying high rates for routine jobs but also makes it possible to raise the level of expertise assigned to a task in the event of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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