To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help both new and current customers to troubleshoot and fix network problems without the cost or delay of on-premises service visits. The experience and technical depth of Progent's network engineers allows them to resolve the most challenging network issues rapidly by escalating repair tasks if necessary to high-level specialists. Progent offers a convenient, web-based registration process for new customers to address urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting expertise.

On-site Support
Progent offers onsite computer assistance for registered customers in major cities throughout the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to provide small companies with the best of both worlds: in-person support professionals when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. Progent can dispatch on-site service visits to major cities across the U.S. and the response time is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's on-premises computer service.

Phone Support Call Center
Progent's Help Desk Call Center Services are intended for small and midsize businesses who require prompt and reliable access to a professional Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for all needed escalation. Because smaller companies typically have limited information technology budgets and can spare scant executive attention for handling network support, Progent's Help Desk Call Center Services could be the most efficient option to ensure that business information system stays productive. Learn more concerning Progent's Help Desk Call Center Services.

Hosting and Management Services for Exchange and Other Critical Applications
Progent's Hosting Services for Microsoft Exchange and other vital applications offer all organizations with limited IT service budgets and overstretched management bandwidth a low risk, affordable, and hassle-free alternative for deploying business-critical applications such as Exchange Server and Microsoft SQL Server by providing the reliability of a state-of-the-art data center and the skill of Progent's Microsoft-certified team of network support professionals.

24x7 Support
Progent also provides 24x7 service and automated network monitoring to make sure that mission-critical applications operate smoothly.

Temporary Staffing
If you have one-time system migration or similar tasks that momentarily demand extra technical personnel, Progent can augment your in-house organization with expert technicians and engineers so your people-intensive projects are finished on time and affordably.

Site Relocation Services
Progent can provide a Microsoft and Cisco-certified IT consulting expert who can assist you to design and implement a smooth move of your network infrastructure to a new site. Services can include data center design and deployment, task management, Internet Service Provider and telecom carrier determination and management, and coordinated system upgrades ó all with comprehensive continual support. Progent's site relocation staff can work during non-business hours and holidays so as to avoid lost productivity.

Microsoft and Cisco Certified Consultants
Progent's computer consulting offerings provide your small or mid-size business affordable availability of know-how in information technology areas where you might not have in-house skills. Progent has in-depth experience as a Microsoft Partner and supports a team of Cisco-certified CCIE network specialists. Concentrating on Microsoft Windows applications and large-volume email environments plus Cisco networking and protection has allowed many of country's largest companies increase the efficiency of their information networks.

Progent's talented engineers can provide insights on network architecture that will allow your IT system to expand in sync with your company without breaking your computing budget.

Computer Engineering Support available from Progent include:

Progent's network consulting services are offered for emergency help, long-term projects, or scheduled support.

Help Desk Planning Services and Virtual Help Desk Services
Progent's comprehensive Help Desk Planning Services make it possible for you to create a results-oriented Help Desk that utilizes tested techniques to communicate with clients and resolve issues rapidly and efficiently. Progent's Virtual Contact Center services are an integrated extension of your internal Help Desk.

Service Billing
Progent bills for all support and troubleshooting assistance based on time, rather than by the project, and Progent offers significant discounts for major projects and ongoing, scheduled service. Rates are based on the expertise of the personnel who provide the support, who are selected based on the nature of the task.

This pricing structure can be a significant benefit to Progent's customers, because it minimizes the chances of paying top rates for routine tasks but still makes it easy to elevate the level of expertise assigned to a job in case of complications or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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