Computer Support for Mid-size Companies

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Onsite Support
Progent provides onsite computer support for registered customers in most zip codes in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to deliver small and midsize businesses with the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. Progent can schedule in-person service calls to most zip codes in any state in the U.S. and the wait time is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more details concerning why to sign up for Progent's onsite computer service.

Online Support
Progent’s Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can help both new and current clients to analyze and repair network problems without the expense or delay of travel for onsite service calls. The background and technical depth of Progent's network consultants makes it possible to resolve the most complex IT issues rapidly by escalating repair tasks when required to high-level experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online network support expertise.

Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need prompt and dependable support from an online Help Desk with efficient phone assistance, online repair tools, and sufficient technical depth for all needed escalation. Because smaller companies typically have limited information technology funds and can spare little management attention for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business information network is always productive. Learn more details about Progent's Help Desk Services.

Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for Exchange and other critical applications offer small and midsize organizations with limited IT service funds and overstretched management bandwidth a safe, economical, and low-stress option for running business-critical applications such as Exchange and MS SQL Server by providing the reliability of a world-class colocation facility plus the experience of Progent's Microsoft Gold-certified team of network support engineers.

24x7 Support
Progent also provides 24x7 service and proactive server monitoring to make sure that line-of-business systems run continuously.

Staff Augmentation
In case your company has special system upgrade or similar projects that temporarily demand additional IT staff, Progent can supplement your in-house group with certified technicians and engineers so your special tasks are completed on schedule and affordably.

Network Relocation Services
Progent can offer a Microsoft and Cisco-certified network engineering professional who can help you to design and manage a smooth move of your IT infrastructure to a new site. Assistance can entail data center planning and deployment, task management, Internet Service Provider and telecom services selection and coordination, and non-disruptive system upgrades — all with comprehensive ongoing support. Progent's site relocation staff can work during off hours and weekends so as to minimize lost productivity.

Microsoft and Cisco Qualified Consultants
Progent's network consulting services provide your small company affordable availability of know-how in technical areas where you might lack in-house skills. Progent's extensive background as a Microsoft Gold Partner and Cisco Systems Partner concentrating on Microsoft Windows applications and large-volume email systems plus Cisco Systems networking and protection have allowed some of country's largest firms increase the efficiency of their computer networks.

Progent's talented consultants can offer insights on infrastructure that will enable your information network to expand in sync with your company without busting your computing budget.

Computer Consulting Services available from Progent include:

• Information Technology analysis and evolution
• Architecture of Windows 2008 and Microsoft Windows Vista, MS .NET Platform, and MS BackOffice powered networks
• Preparations for upgrades to Microsoft Windows Vista, Windows Server 2008, Microsoft Windows 2003 Server, Active Directory, MS Exchange Server 2007, and Exchange Server 2003.
• Resolving chronic IT problems
• Company-wide security planning and execution
• Maximizing system availability and performance by means of non-stop configuration, efficient network infrastructure, and proactive server monitoring.
• Project management and project support, especially for large-scale migrations to or within the Windows line of network solutions
• Requirements specification and analysis
• Model recommendation, BOM creation, vendor qualification, procurement coordination, and documentation

Progent's computer support expertise is offered for emergency help, specific projects, or ongoing service.

Help Desk Planning Expertise and Virtual Help Desk Call Center Support
Progent's extensive Help Desk Planning Services make it possible for you to set up a results-driven Help Desk that uses tested methodologies to communicate with customers and troubleshoot issues rapidly and effectively. Progent's Virtual Help Desk support services are an integrated extension of your internal IT service staff.

Service Billing
Progent charges for all consulting and troubleshooting assistance according to time, not by the job, and Progent offers substantial savings for major projects and regular, scheduled support. Rates are based on the qualifications of the consultants who provide the support, who are assigned based on the nature of the task.

This pricing structure can be a significant benefit to Progent's customers, because it minimizes the chances of being billed top rates for simple jobs but also makes it easy to elevate the level of skill selected for a task in the event of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or send email to network-support-help@progent.com.