Computer Support for Medium-size Businesses

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting Services
Progent’s Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help both new and registered clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite service visits. The background and technical depth of Progent's network engineers allows them to handle the most complex IT problems quickly by escalating trouble tickets when required to world-class experts. Progent offers a streamlined, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online network support expertise.

On-site Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas across the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to provide small businesses with the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. Progent can dispatch on-site service calls to any major city in any state in the United States and the response time is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premise support. Learn more details concerning how and why to register for Progent's onsite computer support.

Help Desk Call Center
Progent's Helpdesk Outsourcing Services are intended for all companies who require fast and reliable access to an online Help Desk with efficient telephone support, online repair tools, and sufficient technical depth for full escalation. Since small and midsize businesses typically are constrained by limited information technology funds and can spare scant management bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business computer network stays up and running. Learn more concerning Progent's Help Desk Services.

Hosting and Management Services for Exchange and Other Critical Applications
Progent's Hosting and Management Services for Microsoft Exchange and other vital applications offer small and midsize businesses with limited network service funds and little spare executive bandwidth a low risk, economical, and hassle-free option for running business-critical applications like Exchange and MS SQL Server by providing the robustness of a world-class colocation facility and the skill of Progent's Microsoft Gold-certified team of support professionals.

24x7 Support
Progent also offers 24x7 support and proactive server monitoring to ensure that line-of-business systems operate without interruption.

Supplementing Internal Staff
In case you have one-time system upgrade or similar tasks that momentarily demand additional IT staff, Progent can supplement your internal group with certified technicians and engineers so your people-intensive tasks are finished on time and affordably.

Network Relocation Support
Progent can offer a Microsoft and Cisco-qualified network consulting expert who can help you to plan and implement a seamless move of your computer system to a new facility. Services can include data center design and setup, project management, Internet Service Provider and telecommunications carrier determination and management, and non-disruptive system upgrades — all with comprehensive ongoing support. Progent's site relocation teams can work during off hours and weekends so as to minimize lost productivity.

Microsoft Certified Experts
Progent's network support offerings give your small business affordable access to of know-how in information technology fields where you might lack internal skills. Progent's long background as a Microsoft Gold Certified Partner and Cisco Systems Partner concentrating on Microsoft Windows applications and high-capacity email environments plus Cisco Systems networking and protection have helped some of country's fastest growing firms increase the efficiency of their computer systems.

Progent's talented consultants can provide expertise on network architecture that will enable your information network to expand in sync with your business without busting your computing budget.

Network Engineering Services available from Progent include:

• Network analysis and evolution
• MS .NET design and application programming
• Microsoft Windows Server 2012 migration assistance and Windows 2008 Server expertise
• Windows 8 consulting support and Windows 7 integration
• Microsoft Exchange Server 2010 planning and Microsoft Exchange Server 2007 expertise
• Help. Assistance from Cisco-certified CCIE engineers for resolving chronic network issues
• Server and desktop virtualization help including Microsoft Windows Hyper-V consulting, VMware integration, and Citrix XenServer and XenDesktop maintenance
• Company-wide security planning and execution
• Maximizing network availability and throughput by means of fault-tolerant configuration, efficient system architecture, and proactive server monitoring
• Senior Project management support, in particular for major upgrades to or within the Microsoft family of network products
• Brand identification, bill of materials development, provider qualification, purchasing coordination, and documentation

Progent's computer consulting services are offered for as-needed assistance, specific projects, or ongoing service.

Help Desk Design Expertise and Virtual Helpdesk Services
Progent's extensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently. Progent's Virtual Helpdesk support services are an integrated supplement to your in-house IT service staff.

Support Costs
Progent bills for all support and troubleshooting services based on time, not by the job, and Progent offers substantial discounts for large projects and regular, scheduled service. Rates are based on the expertise of the personnel who deliver the support, who are assigned according to the complexity of the job.

This billing policy can be a significant benefit to Progent's customers, because it reduces the chances of being billed high rates for routine jobs but still makes it easy to elevate the level of expertise assigned to a task in the event of unexpected difficulties or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or send email to network-support-help@progent.com.