To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting Services
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist new and registered clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service calls. The background and expertise of Progent's network consultants allows them to handle the most complex IT issues rapidly by escalating repair tasks when required to high-level experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's online computer support services.

On-site Support
Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small businesses with the best of both worlds: in-person support technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. Progent can schedule in-person service calls to major cities across the United States and the response time is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to sign up for Progent's onsite computer support.

Help Desk Call Center
Progent's Contact Center Services are designed for small and midsize businesses who require fast and reliable support from a professional Help Desk with effective phone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies usually have tight IT funds and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business computer network is always up and running. Learn more details concerning Progent's Contact Center Outsourcing Services.

Hosting and Management Services for Exchange and Other Applications
Progent's Hosting Services for Microsoft Exchange and other vital applications offer small and midsize organizations with limited network service funds and overstretched executive bandwidth a safe, affordable, and hassle-free option for deploying line-of-business application servers like Exchange and Microsoft SQL Server by delivering the robustness of a world-class colocation facility and the skill of Progent's Microsoft Gold-certified team of network support professionals.

24x7 Support
Progent also offers 24x7 support and automated network monitoring to ensure that mission-critical systems run without interruption.

Temporary Staffing
In case you have one-time network upgrade or similar tasks that momentarily demand extra IT staff, Progent can augment your in-house group with veteran technicians and consultants so your people-intensive tasks are finished on schedule and affordably.

Site Relocation Services
Progent can provide a Microsoft and Cisco-qualified IT engineering expert who can help you to design and manage a seamless relocation of your computer system to a new facility. Assistance can entail data center planning and setup, project management, Internet Service Provider and telecommunications carrier determination and management, and non-disruptive network upgrades ó all with thorough continual support. Progent's network relocation teams can work during non-business hours and holidays so as to avoid business disruption.

Microsoft and Cisco Certified Experts
Progent's computer consulting offerings give your small company affordable availability of know-how in information technology fields where you might not have in-house skills. Progent's extensive experience as a Microsoft Gold Certified Partner and Cisco Systems Partner focusing on Microsoft Windows servers and desktops and large-volume email environments plus Cisco infrastructure and security have helped many of country's largest companies increase the business value of their computer systems.

Progent's talented engineers can offer insights on network architecture that will allow your information network to expand along with your business without busting your IT budget.

Computer Engineering Services available from Progent include:

Progent's network support services are available for as-needed help, long-term projects, or ongoing service.

Help Desk Planning Expertise and Virtual Helpdesk Services
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to create a success-oriented Help Desk that uses tested methodologies to communicate with customers and resolve problems quickly and efficiently. Progent's Virtual Help Desk Call Center support services are an integrated extension of your in-house IT service staff.

Support Costs
Progent charges for all consulting and repair assistance based on time, rather than by the job, and Progent offers substantial savings for large projects and ongoing, scheduled support. Rates are determined by the expertise of the consultants who provide the support, who are assigned based on the nature of the task.

This billing policy can be a significant advantage to Progent's customers, because it reduces the chances of being billed high rates for simple tasks but still makes it possible to raise the level of skill selected for a job in case of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.

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