To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting Services
Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist both new and registered clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service calls. The background and expertise of Progent's network consultants makes it possible to resolve the most challenging IT issues rapidly by escalating trouble tickets if required to high-level experts. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online computer support services.

On-site Support
Progent provides on-site technical support for registered clients in major cities across the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to deliver small businesses with the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. Progent can dispatch in-person support visits to major metropolitan areas throughout the United States and the wait time is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about how and why to sign up for Progent's onsite network support services.

Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for all companies who need fast and reliable access to a professional Contact Center with efficient telephone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Because smaller companies typically have limited information technology budgets and can provide scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that small business information network stays productive. Learn more details concerning Progent's Help Desk Call Center Outsourcing Services.

Hosting Services for Exchange Server and Other Critical Applications
Progent's Hosting and Management Services for Exchange and other critical application servers offer all organizations with limited network support budgets and overstretched executive bandwidth a low risk, affordable, and hassle-free alternative for deploying business-critical application servers like Exchange and Microsoft SQL Server by providing the reliability of a state-of-the-art colocation facility and the expertise of Progent's Microsoft-certified team of support professionals.

24x7 Support
Progent also provides 24x7 service and automated network monitoring to make sure that line-of-business applications run without interruption.

Supplementing Internal Staff
If your company has one-time network upgrade or other projects that momentarily demand additional technical staff, Progent can supplement your in-house organization with veteran technicians and consultants so your people-intensive projects are finished on schedule and within budget.

Network Relocation Support
Progent can offer a Microsoft and Cisco-certified IT engineering professional who can assist you to plan and implement a smooth move of your computer infrastructure to a new facility. Assistance can include data center design and deployment, task management, ISP and telecommunications carrier selection and coordination, and non-disruptive system upgrades ó all with thorough continual support. Progent's network relocation staff can work during non-business hours and weekends in order to minimize business disruption.

Microsoft and Cisco Qualified Consultants
Progent's network support offerings give your small or mid-size business affordable access to of know-how in information technology fields where you may not have internal skills. Progent has extensive experience as a Microsoft Partner and maintains a large roster of Cisco-certified CCIE network infrastructure consultant. Focusing on Microsoft Windows servers and desktops and large-volume email systems plus Cisco networking and security has helped many of country's fastest growing companies increase the efficiency of their information systems.

Progent's system consultants can provide expertise on network architecture that will enable your information system to expand along with your business without busting your computing budget.

Computer Engineering Services available from Progent include:

Progent's network support services are offered for emergency assistance, long-term projects, or ongoing service.

Help Desk Design Expertise and Virtual Help Desk Support
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to create a results-oriented Help Desk that uses tested techniques to interact with clients and troubleshoot issues rapidly and effectively. Progent's Virtual Contact Center support services are a seamless extension of your internal Help Desk.

Service Billing
Progent bills for all consulting and troubleshooting assistance based on time, rather than by the project, and Progent gives significant discounts for large projects and regular, scheduled service. Rates are based on the expertise of the personnel who provide the support, who are assigned according to the nature of the job.

This billing structure can be a major advantage to Progent's clients, since it minimizes the likelihood of paying high rates for routine tasks but also makes it possible to raise the level of expertise assigned to a job in case of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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