To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Remote Consulting and Support
Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help new and current customers to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience and technical depth of Progent's IT engineers allows them to resolve the most complex network issues quickly by escalating repair tasks if necessary to high-level experts. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
Progent provides onsite technical support for registered customers in major cities throughout the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to deliver small businesses with the best of both worlds: hands-on service technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. Progent can dispatch on-site service calls to major metropolitan areas across the United States and the wait time is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's on-premises network support.
Help Desk Call Center
Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable access to a professional Contact Center with effective phone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies usually have tight IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient option to ensure that business information network is always up and running. Learn more details concerning Progent's Helpdesk Services.
Hosting and Management Services for Exchange Server and Other Applications
Progent's Hosting Services for Microsoft Exchange and other vital applications offer small and midsize businesses with modest IT service funds and little spare management bandwidth a low risk, affordable, and hassle-free option for deploying line-of-business applications such as Exchange Server and MS SQL Server by delivering the robustness of a world-class colocation facility as well as the experience of Progent's Microsoft Gold-certified group of network support professionals.
Progent also offers 24x7 help and automated network monitoring to make sure that vital applications run without interruption.
Supplementing Internal Staff
In case your company has one-time network upgrade or similar tasks that temporarily require extra technical staff, Progent can augment your internal group with certified technicians and engineers so your special tasks are finished on time and affordably.
Network Relocation Services
Progent can provide a Microsoft-certified network engineering professional who can assist you to plan and manage a smooth move of your network system to a new facility. Assistance can entail data center planning and deployment, task management, ISP and telecommunications carrier determination and management, and coordinated network upgrades ó all with comprehensive ongoing support. Progent's site relocation teams can work during non-business hours and holidays in order to avoid lost productivity.
Microsoft Qualified Experts
Progent's computer support services provide your small business cost-effective
availability of expertise in technical areas where you might not have internal
resources. Progent's extensive background as a
Microsoft Gold Partner and Cisco Partner concentrating on
Microsoft Windows applications and high-capacity email environments plus Cisco networking and protection have allowed many of country's largest companies increase the business value of their computer systems.
Progent's talented consultants can provide expertise on network architecture that will enable your IT network to expand in sync with your company without busting your computing budget.
Computer Consulting Support offered by Progent include:
Progent's network consulting services are available for emergency help, specific projects, or ongoing service.
- Information Technology analysis and strategy
- MS .NET architecture and application development
- Windows Server 2016 hybrid cloud solutions and Microsoft Windows Server 2012 R2 design and configuration support
- Windows 10 planning and migration assistance, Microsoft Windows 8.1 configuration and support, and Windows 7 maintenance
- MS Exchange 2016 upgrade support, MS Exchange Server 2013 consulting and Exchange Server 2010 expertise
- Help. Assistance from Cisco CCIE engineers for resolving stubborn network issues
- Virtualization help including Windows Hyper-V consulting, VMware vSphere integration, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization design and management, and Citrix configuration and troubleshooting
- Comprehensive security design and execution
- Maximizing system availability and performance via fault-tolerant configuration, robust system architecture, and automatic server monitoring
- Project management assistance, in particular for large-scale migrations to or within the Windows family of network products
- Model recommendation, bill of materials development, provider qualification, purchasing coordination, and documentation
Help Desk Design Expertise and Virtual Contact Center Support
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a results-oriented Help Desk that utilizes proven methodologies to communicate with clients and troubleshoot problems rapidly and effectively. Progent's Virtual Help Desk support services are a seamless extension of your in-house Help Desk.
Progent bills for all support and troubleshooting assistance based on time, not by the job, and Progent gives significant discounts for major projects and ongoing, scheduled service. Rates are based on the qualifications of the consultants who provide the service, who are selected based on the nature of the job.
This pricing structure can be a significant advantage to Progent's customers, because it reduces the chances of paying top rates for routine tasks and also makes it possible to elevate the degree of skill selected for a task in case of complications or expanded objectives.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.