To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Support
Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help both new and registered clients to analyze and repair network problems without the expense or time loss of travel for onsite support calls. The experience and expertise of Progent's IT consultants allows them to resolve the most complex network problems rapidly by escalating repair tasks if necessary to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information about Progent's remote computer support services.

On-site Support
Progent offers onsite technical support for registered clients in major metropolitan areas across the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to provide small businesses with the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business application developers. Progent can dispatch in-person support calls to major metropolitan areas across the United States and the wait time is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about how to register for Progent's onsite network support.

Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for all businesses who require prompt and dependable support from an online Help Desk with effective phone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller companies usually are constrained by tight information technology budgets and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that small business computer network is always up and running. Read more details about Progent's Helpdesk Outsourcing Services.

Hosting and Management Services for Exchange and Other Applications
Progent's Hosting Services for Exchange and other critical application servers give small and midsize organizations with limited network service budgets and little spare management bandwidth a safe, affordable, and hassle-free option for running business-critical application servers such as Exchange Server and Microsoft SQL Server by delivering the robustness of a state-of-the-art colocation facility plus the experience of Progent's Microsoft Gold-certified team of support engineers.

24x7 Support
Progent also offers 24x7 support and proactive network monitoring to ensure that mission-critical systems run smoothly.

Temporary Staffing
In case you have special network upgrade or other tasks that momentarily require extra IT personnel, Progent can supplement your in-house group with veteran technicians and engineers so your special projects are finished on time and affordably.

Site Relocation Services
Progent can provide a Microsoft and Cisco-qualified network consulting expert who can assist you to plan and implement a seamless move of your network system to a new facility. Services can entail data center planning and deployment, project management, ISP and telecom carrier determination and management, and non-disruptive system upgrades ó all with thorough continual support. Progent's site relocation teams can work during non-business hours and weekends in order to minimize business disruption.

Microsoft Certified Experts
Progent's computer support offerings give your small business affordable availability of expertise in technical fields where you may lack internal skills. Progent's extensive background as a Microsoft Gold Certified Partner and Cisco Partner concentrating on Microsoft Windows servers and desktops and large-volume email environments plus Cisco networking and protection have helped many of nation's fastest growing companies improve the efficiency of their computer networks.

Progent's system consultants can offer insights on network architecture that will enable your IT system to grow in sync with your business without breaking your computing budget.

Network Engineering Support offered by Progent include:

Progent's computer support services are available for as-needed assistance, specific projects, or ongoing service.

Help Desk Planning Services and Virtual Help Desk Services
Progent's comprehensive Help Desk Planning Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot issues quickly and effectively. Progent's Virtual Help Desk Call Center services are an integrated supplement to your in-house IT service staff.

Service Billing
Progent bills for all support and repair assistance based on time, rather than by the job, and Progent offers substantial savings for major projects and ongoing, scheduled service. Rates are determined by the expertise of the consultants who deliver the support, who are assigned according to the complexity of the job.

This billing structure can be a significant advantage to Progent's customers, because it reduces the likelihood of paying high rates for simple jobs and also makes it possible to raise the level of expertise assigned to a task in the event of unexpected difficulties or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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