To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Troubleshooting
Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help both new and registered customers to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The background and technical depth of Progent's IT engineers makes it possible to resolve the most challenging IT issues rapidly by escalating repair tasks when necessary to high-level experts. Progent offers a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote network troubleshooting expertise.

Onsite Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to deliver small companies with the best of both worlds: hands-on service technicians when you require them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. Progent can schedule in-person support visits to major metropolitan areas across the United States and the wait time is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how to register for Progent's on-premises computer support.

Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and dependable access to an online Contact Center with efficient phone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since smaller businesses typically are constrained by tight IT funds and can spare scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business information network stays up and running. Read more concerning Progent's Help Desk Call Center Services.

Hosting and Management Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for Microsoft Exchange and other vital applications give small and midsize businesses with modest IT service budgets and little spare executive bandwidth a low risk, economical, and low-stress alternative for deploying business-critical application servers such as Exchange and Microsoft SQL Server by delivering the robustness of a state-of-the-art colocation facility and the expertise of Progent's Microsoft Gold-certified team of network support engineers.

24x7 Support
Progent also provides 24x7 support and proactive server monitoring to make sure that mission-critical applications operate smoothly.

Staff Augmentation
In case you have one-time system upgrade or other projects that momentarily require extra technical staff, Progent can augment your in-house organization with certified technicians and consultants so your people-intensive projects are finished on time and affordably.

Site Relocation Services
Progent can offer a Microsoft and Cisco-certified network engineering professional who can help you to design and manage a seamless move of your IT system to a new facility. Assistance can entail data center planning and deployment, task management, ISP and telecommunications services determination and coordination, and coordinated system upgrades ó all with comprehensive continual support. Progent's network relocation teams can work during off hours and weekends in order to avoid business disruption.

Microsoft and Cisco Certified Consultants
Progent's computer consulting offerings provide your small business affordable availability of expertise in information technology areas where you may not have internal resources. Progent's extensive experience as a Microsoft Gold Certified Partner and Cisco Partner concentrating on Windows applications and high-capacity email environments plus Cisco infrastructure and security have allowed many of country's fastest growing companies improve the business value of their information networks.

Progent's system engineers can provide insights on network architecture that will enable your information network to expand along with your business without breaking your computing budget.

Computer Consulting Support offered by Progent include:

Progent's network consulting expertise is offered for as-needed assistance, specific projects, or ongoing service.

Help Desk Planning Services and Virtual Helpdesk Support
Progent's comprehensive Help Desk Consulting and Design Services make it possible for you to set up a results-driven Help Desk that uses tested techniques to interact with clients and troubleshoot problems rapidly and efficiently. Progent's Virtual Helpdesk support services are an integrated supplement to your in-house Help Desk.

Service Costs
Progent charges for all consulting and troubleshooting assistance based on time, not by the project, and Progent gives substantial discounts for large projects and ongoing, scheduled service. Rates are determined by the qualifications of the personnel who deliver the support, who are assigned based on the complexity of the job.

This billing structure can be a significant benefit to Progent's clients, because it minimizes the likelihood of paying top rates for routine jobs but also makes it possible to raise the level of expertise selected for a job in case of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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