To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help new and registered customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The experience and technical depth of Progent's IT consultants makes it possible to handle the most complex IT problems quickly by escalating trouble tickets when necessary to high-level experts. Progent offers a convenient, web-based signup procedure for new clients to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

On-site Service
Progent provides onsite technical assistance for registered customers in major cities throughout the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small companies with the best of both worlds: on-premises service technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. Progent can dispatch in-person support visits to major metropolitan areas across the United States and the response time is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's onsite network support.

Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for all companies who require prompt and reliable support from an online Help Desk Call Center with efficient phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since smaller businesses usually have limited information technology budgets and can provide scant executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that business information network stays productive. Learn more about Progent's Help Desk Call Center Outsourcing Services.

Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting and Management Services for Microsoft Exchange and other critical application servers give small and midsize businesses with limited IT service budgets and overstretched management bandwidth a safe, affordable, and hassle-free alternative for deploying business-critical applications like Microsoft Exchange and MS SQL Server by delivering the robustness of a state-of-the-art colocation facility as well as the expertise of Progent's Microsoft Gold-certified group of support engineers.

24x7 Support
Progent also provides 24x7 service and proactive network monitoring to ensure that mission-critical systems operate without interruption.

Supplementing Internal Staff
In case your company has special network migration or other tasks that temporarily require additional IT personnel, Progent can augment your in-house group with certified technicians and engineers so your people-intensive tasks are finished on time and within budget.

Site Relocation Support
Progent can offer a Microsoft and Cisco-qualified IT engineering professional who can assist you to plan and implement a seamless relocation of your network system to a new site. Services can include data center planning and deployment, project management, ISP and telecommunications carrier determination and coordination, and non-disruptive system upgrades ó all with comprehensive ongoing support. Progent's site relocation teams can operate during off hours and weekends so as to minimize lost productivity.

Microsoft Qualified Consultants
Progent's network support offerings give your small company affordable availability of know-how in information technology fields where you may not have in-house skills. Progent's extensive experience as a Microsoft Gold Partner and Cisco Partner concentrating on Microsoft Windows servers and desktops and large-volume email environments plus Cisco networking and security have helped some of country's largest firms improve the efficiency of their information networks.

Progent's talented engineers can offer expertise on infrastructure that will enable your information network to grow along with your business without breaking your IT budget.

Network Engineering Services available from Progent include:

Progent's computer consulting expertise is available for as-needed assistance, long-term projects, or scheduled service.

Help Desk Design Expertise and Virtual Helpdesk Support
Progent's comprehensive Help Desk Planning Services make it easy for you to set up a success-oriented Help Desk that utilizes proven methodologies to communicate with customers and troubleshoot issues quickly and effectively. Progent's Virtual Help Desk support services are a seamless supplement to your internal IT service staff.

Service Costs
Progent charges for all support and repair assistance according to time, not by the project, and Progent offers substantial discounts for major projects and regular, scheduled service. Rates are based on the expertise of the personnel who provide the service, who are assigned according to the complexity of the job.

This billing policy can be a significant advantage to Progent's customers, because it minimizes the chances of paying top rates for simple jobs but still makes it possible to elevate the degree of skill assigned to a job in the event of complications or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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