To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
Remote Consulting and Support
Progent’s Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help new and current customers to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience and technical depth of Progent's IT engineers allows them to resolve the most complex network issues quickly by escalating repair tasks if necessary to high-level experts. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
On-site Service
Progent provides onsite technical support for registered customers in most zip codes in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to provide small and midsize companies with the best of both worlds: hands-on support professionals when you require them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. Progent can schedule in-person service calls to any major city in every state in the U.S. and the wait time is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premise support. Find out more details concerning why to register for Progent's onsite computer support.
Help Desk Call Center
Progent's Contact Center Services are intended for small and midsize companies who require fast and reliable support from an online Help Desk with effective phone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually have limited IT funds and can provide scant executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that small business computer system stays up and running. Read more details about Progent's Contact Center Outsourcing Services.
Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for Exchange and other critical application servers give all organizations with limited network service budgets and little spare executive bandwidth a low risk, economical, and low-stress alternative for deploying line-of-business applications like Exchange and MS SQL Server by providing the robustness of a state-of-the-art data center plus the experience of Progent's Microsoft Gold-certified team of network support engineers.
24x7 Support
Progent also provides 24x7 help and automated server monitoring to ensure that vital systems operate smoothly.
Supplementing Internal Staff
If your company has one-time system migration or similar tasks that momentarily require additional technical personnel, Progent can supplement your in-house organization with certified technicians and consultants so your special projects are finished on schedule and within budget.
Network Relocation Support
Progent can provide a Microsoft-certified IT engineering professional who can assist you to design and manage a seamless relocation of your IT infrastructure to a new site. Services can entail data center planning and deployment, task management, Internet Service Provider and telecommunications carrier selection and management, and non-disruptive system upgrades — all with thorough ongoing support. Progent's site relocation teams can work during off hours and holidays so as to minimize lost productivity.
Microsoft and Cisco Certified Experts
Progent's network consulting offerings give your small company affordable
availability of expertise in information technology areas where you may not have internal
skills. Progent's long background as a
Microsoft Gold Certified Partner and Cisco Systems Partner concentrating on
Windows servers and desktops and high-capacity email environments plus Cisco Systems networking and protection have allowed many of country's largest companies increase the business value of their computer systems.
Progent's talented consultants can provide expertise on network architecture that will enable your IT network to expand in sync with your company without busting your computing budget.
Computer Consulting Support offered by Progent include:
- Information Technology analysis and strategy
- Architecture of Windows Server 2008 and Microsoft Windows 7,
MS .NET Server, and MS BackOffice powered networks
- Preparations for migrations to Microsoft Windows 7,
Microsoft Windows 2008 Server, Microsoft Windows Server 2003, Active Directory,
Microsoft Exchange Server 2007, and Exchange 2003 Server.
- Troubleshooting stubborn IT problems
- Comprehensive
security planning and implementation
- Optimize network uptime and throughput via non-stop technology, efficient system architecture, and
automatic monitoring.
- Project management and project assistance, in particular for large-scale upgrades to or within the Microsoft line of network products
- Requirements specification and documentation
- Product identification, BOM development, vendor selection, procurement coordination, and documentation
Progent's computer consulting services are offered for as-needed help, specific projects, or ongoing service.
Help Desk Design Expertise and Virtual Help Desk Support
Progent's comprehensive Help Desk Planning Services make it possible for you to create a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and effectively. Progent's Virtual Contact Center services are a seamless extension of your internal IT service staff.
Service Billing
Progent bills for all consulting and repair services according to time, rather than by the job, and Progent gives substantial discounts for major projects and ongoing, scheduled support. Rates are based on the expertise of the personnel who provide the service, who are assigned based on the nature of the task.
This pricing structure can be a significant advantage to Progent's clients, because it minimizes the chances of being billed high rates for simple jobs and also makes it possible to raise the degree of expertise assigned to a task in case of unexpected difficulties or new requirements.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or send email to network-support-help@progent.com.
