Network Support for Mid-size Companies IT Consulting San Francisco Bay Area, San Jose, Northern California, and Nationwide
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
On-site Support
Sometimes, network issues require in-person troubleshooting. Progent has built a strong group of
experienced Microsoft-certified onsite technicians and consultants who are able to provide network services
throughout Northern California and in major cities throughout North America.
Remote Service
Progent's remote support and troubleshooting services give your company the greatest leverage for your IT dollars. Secure remote connectivity tools and certified support specialists and engineers together enable Progent to fix most IT problems without losing time and expense by driving to your location. Progent is a pioneer in providing remote network services and has developed a powerful virtual network of technical personnel who are able to find fast and affordable fixes.
Help Desk Call Center
If you need to talk to a network support specialist, call Progent's Help Desk Call Center. You'll be tapping into one of Northern California's most experienced technical staffs. Help Desk service can be promoted to onsite service when required, however in most cases your network issues can be resolved over the phone or through a combination of Help Desk support and remote network connections.
24x7 Support
Progent also offers 24x7 support and automated network monitoring to make sure that vital applications run without interruption.
Staff Augmentation
If you have one-time network migration or other tasks that momentarily demand additional technical staff, Progent can augment your internal organization with veteran technicians and consultants so your people-intensive tasks are finished on time and affordably.
Network Relocation Services
Progent can offer a Microsoft-qualified network engineering professional who can help you to design and manage a seamless move of your IT infrastructure to a new site. Assistance can include data center design and setup, task management, ISP and telecommunications carrier determination and management, and coordinated system upgrades — all with thorough ongoing support. Progent's site relocation teams can operate during off hours and weekends so as to avoid lost productivity.
Microsoft and Cisco Certified Consultants
Progent's network support services give your small business cost-effective
availability of know-how in information technology areas where you may lack internal
resources. Progent's long background as a
Microsoft Gold Certified Partner and Cisco Systems Partner concentrating on
Microsoft Windows servers and desktops and high-capacity email systems plus Cisco networking and security have helped many of California's fastest growing firms increase the efficiency of their computer networks.
Progent's talented consultants can offer insights on network architecture that will allow your information network to grow along with your business without busting your IT budget.
Network Engineering Services available from Progent include:
Information Technology planning and evolution
Architecture of Microsoft Windows XP and Microsoft Windows 2000,
Microsoft .NET Server, and Microsoft BackOffice systems
Maximizing network availability and performance via fault-tolerant configuration, robust network architecture, and
automatic server monitoring.
Project management and project support, in particular for large-scale upgrades to or within the Windows line of IT solutions
Requirements specification and documentation
Model identification, bill of materials creation, provider qualification, procurement logistics, and documentation
Progent's computer support expertise is offered for emergency help, specific projects, or scheduled support.
Help Desk Consulting Services
Progent's comprehensive Help Desk Design Services make it easy for you to set up a success-driven Help Desk that uses tested techniques to interact with customers and troubleshoot problems quickly and effectively.
Service Billing
Progent bills for all support and repair assistance based on time, rather than by the job, and Progent gives significant savings for major projects and regular, scheduled service. Rates are determined by the qualifications of the personnel who provide the service, who are selected based on the nature of the task.
This pricing policy can be a significant benefit to Progent's customers, since it minimizes the chances of being billed top rates for simple tasks but also makes it easy to elevate the degree of skill selected for a task in case of complications or new requirements.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or send email to network-support-help@progent.com.
