To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.
On-site Service
Progent provides onsite technical assistance for registered clients in every state and most zip codes in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to provide small and midsize businesses with the best of both worlds: on-premise support technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. Progent can schedule in-person service calls to most zip codes in every state in the U.S. and the wait time is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premise support. Learn more details concerning why to sign up for Progent's on-premise computer service.
Remote Service
Progent’s Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help new and current clients to troubleshoot and fix network issues without the expense or time loss of in-person service calls. The experience and technical depth of Progent's IT consultants makes it possible to handle the most challenging IT problems quickly by escalating trouble tickets when required to high-level specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.
Help Desk Call Center
Progent's Help Desk Services are intended for small and midsize companies who require fast and reliable support from an online Help Desk Call Center with effective phone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually have limited IT funds and can provide scant executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business computer system stays up and running. Read more details about Progent's Help Desk Outsourcing Services.
Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for Exchange and other critical application servers give all organizations with limited network service budgets and little spare executive bandwidth a low risk, economical, and low-stress alternative for deploying line-of-business applications like Exchange and MS SQL Server by providing the robustness of a state-of-the-art data center plus the experience of Progent's Microsoft Gold-certified team of network support engineers.
24x7 Support
Progent also provides 24x7 help and automated server monitoring to ensure that vital systems operate smoothly.
Supplementing Internal Staff
If your company has one-time system migration or similar tasks that momentarily require additional technical personnel, Progent can supplement your in-house organization with certified technicians and consultants so your special projects are finished on schedule and within budget.
Network Relocation Support
Progent can provide a Microsoft-certified IT engineering professional who can assist you to design and manage a seamless relocation of your IT infrastructure to a new site. Services can entail data center planning and deployment, task management, Internet Service Provider and telecommunications carrier selection and management, and non-disruptive system upgrades — all with thorough ongoing support. Progent's site relocation teams can work during off hours and holidays so as to minimize lost productivity.
Microsoft and Cisco Certified Experts
Progent's network consulting offerings give your small company affordable
availability of expertise in information technology areas where you may not have internal
skills. Progent's long background as a
Microsoft Gold Certified Partner and Cisco Systems Partner concentrating on
Windows servers and desktops and high-capacity email environments plus Cisco Systems networking and protection have allowed many of country's largest companies increase the business value of their computer systems.
Progent's talented consultants can provide expertise on network architecture that will enable your IT network to expand in sync with your company without busting your computing budget.
Computer Consulting Support offered by Progent include:
- Information Technology analysis and strategy
- Architecture of Windows Server 2008 and Microsoft Windows Vista,
Microsoft .NET Platform, and Microsoft BackOffice systems
- Preparations for upgrades to Windows Vista,
MS Windows Server 2008, Windows 2003 Server, Active Directory,
MS Exchange Server 2007, and Exchange 2003 Server.
- Resolving chronic network problems
- Comprehensive
security planning and implementation
- Optimize network uptime and throughput by means of fault-tolerant configuration, robust network infrastructure, and
proactive monitoring.
- Project management and project assistance, especially for major upgrades to or within the Microsoft family of network products
- Requirements specification and analysis
- Product identification, bill of materials creation, vendor selection, procurement coordination, and documentation
Progent's computer consulting services are available for emergency help, specific projects, or ongoing support.
Help Desk Design Expertise and Virtual Help Desk Call Center Services
Progent's extensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems rapidly and effectively. Progent's Virtual Help Desk services are an integrated supplement to your internal IT service staff.
Support Costs
Progent charges for all support and repair assistance based on time, rather than by the job, and Progent gives significant discounts for large projects and ongoing, scheduled support. Rates are determined by the qualifications of the consultants who provide the service, who are selected according to the nature of the task.
This billing structure can be a significant advantage to Progent's clients, since it minimizes the likelihood of being billed top rates for simple jobs but also makes it easy to elevate the degree of skill assigned to a task in case of complications or new objectives.
To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or send email to network-support-help@progent.com.
