To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Troubleshooting
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist new and current customers to analyze and repair network problems without the cost or delay of on-premises service calls. The experience and technical depth of Progent's IT consultants allows them to handle the most complex IT issues quickly by escalating repair tasks when required to high-level experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online network support expertise.

Onsite Support
Progent provides onsite technical assistance for registered customers in major metropolitan areas throughout the United States. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to provide small and midsize businesses with the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software developers. Progent can schedule in-person service calls to major cities throughout the U.S. and the wait time is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about how and why to sign up for Progent's onsite network support services.

Phone Support Call Center
Progent's Contact Center Outsourcing Services are designed for all companies who need prompt and dependable support from a professional Help Desk with efficient telephone support, remote repair tools, and enough technical depth for full problem escalation. Because smaller businesses usually are constrained by limited IT funds and can spare scant management bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that small business information system is always productive. Read more about Progent's Helpdesk Outsourcing Services.

Hosting Services for Exchange and Other Applications
Progent's Hosting Services for Exchange and other critical applications offer small and midsize organizations with modest IT service budgets and little spare executive bandwidth a low risk, affordable, and hassle-free option for running business-critical applications like Microsoft Exchange and MS SQL Server by providing the reliability of a world-class colocation facility plus the experience of Progent's Microsoft Gold-certified team of network support engineers.

24x7 Support
Progent also provides 24x7 support and automated server monitoring to ensure that vital systems run continuously.

Temporary Staffing
In case your company has one-time network migration or other projects that temporarily demand extra IT staff, Progent can augment your internal group with expert technicians and engineers so your people-intensive projects are completed on time and within budget.

Network Relocation Support
Progent can provide a Microsoft-certified network consulting professional who can assist you to plan and manage a smooth move of your IT infrastructure to a new facility. Assistance can include data center planning and setup, task management, ISP and telecom services selection and management, and non-disruptive system upgrades ó all with comprehensive continual support. Progent's network relocation teams can operate during off hours and weekends so as to avoid lost productivity.

Microsoft Certified Experts
Progent's network consulting offerings provide your small company cost-effective availability of know-how in technical fields where you may lack internal resources. Progent's extensive experience as a Microsoft Gold Partner and Cisco Partner concentrating on Microsoft Windows applications and high-capacity email systems plus Cisco networking and protection have allowed some of nation's fastest growing firms increase the efficiency of their computer systems.

Progent's system consultants can provide insights on infrastructure that will enable your IT system to expand in sync with your business without busting your computing budget.

Network Consulting Support offered by Progent include:

Progent's network support expertise is offered for emergency assistance, long-term projects, or ongoing support.

Help Desk Planning Expertise and Virtual Helpdesk Services
Progent's extensive Help Desk Planning Services make it easy for you to create a results-oriented Help Desk that uses tested methodologies to communicate with clients and troubleshoot problems rapidly and effectively. Progent's Virtual Helpdesk support services are an integrated extension of your internal Help Desk.

Service Costs
Progent charges for all support and troubleshooting assistance based on time, not by the project, and Progent gives substantial discounts for large projects and ongoing, scheduled service. Rates are based on the qualifications of the consultants who deliver the service, who are assigned according to the nature of the job.

This billing policy can be a major advantage to Progent's clients, because it minimizes the likelihood of paying high rates for routine tasks but still makes it easy to raise the degree of expertise selected for a job in case of complications or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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