To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Consulting and Support
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help both new and current customers to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience and technical depth of Progent's IT engineers makes it possible to handle the most complex IT issues rapidly by escalating repair tasks when necessary to world-class experts. Progent provides a streamlined, web-based registration procedure for new clients to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more details concerning Progent's online network support services.

On-site Support
Progent provides on-site computer support for registered customers in major cities across the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to provide small and midsize companies with the best of both worlds: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. Progent can dispatch in-person support visits to major metropolitan areas across the U.S. and the wait time is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more about how to sign up for Progent's onsite network support services.

Phone Support Call Center
Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and reliable access to a professional Contact Center with effective phone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that business information system stays up and running. Read more details concerning Progent's Helpdesk Outsourcing Services.

Hosting and Management Services for Microsoft Exchange and Other Applications
Progent's Hosting Services for Exchange and other critical applications give small and midsize businesses with modest IT support funds and little spare management bandwidth a safe, economical, and low-stress alternative for deploying business-critical application servers such as Microsoft Exchange and MS SQL Server by delivering the robustness of a state-of-the-art colocation facility and the experience of Progent's Microsoft Gold-certified team of support engineers.

24x7 Support
Progent also provides 24x7 help and automated network monitoring to ensure that mission-critical applications operate smoothly.

Staff Augmentation
In case your company has one-time network migration or similar tasks that temporarily require extra technical staff, Progent can supplement your in-house organization with certified technicians and engineers so your people-intensive tasks are finished on schedule and within budget.

Network Relocation Support
Progent can offer a Microsoft and Cisco-certified network consulting expert who can assist you to plan and implement a seamless relocation of your computer infrastructure to a new facility. Assistance can entail data center design and setup, project management, ISP and telecom services selection and management, and non-disruptive system upgrades ó all with comprehensive ongoing support. Progent's network relocation staff can operate during non-business hours and holidays in order to avoid lost productivity.

Microsoft and Cisco Certified Consultants
Progent's computer support offerings provide your small company affordable availability of know-how in information technology areas where you may lack in-house skills. Progent's long experience as a Microsoft Gold Certified Partner and Cisco Partner concentrating on Windows applications and large-volume email environments plus Cisco networking and security have allowed some of country's largest companies improve the business value of their information systems.

Progent's talented consultants can offer expertise on network architecture that will enable your information network to expand in sync with your business without busting your computing budget.

Computer Engineering Support offered by Progent include:

Progent's network support services are offered for as-needed help, long-term projects, or scheduled service.

Help Desk Planning Services and Virtual Contact Center Support
Progent's extensive Help Desk Consulting and Design Services make it possible for you to set up a success-driven Help Desk that utilizes proven methodologies to communicate with clients and resolve issues quickly and efficiently. Progent's Virtual Help Desk Call Center services are an integrated extension of your in-house Help Desk.

Service Billing
Progent charges for all support and repair assistance based on time, rather than by the job, and Progent gives substantial savings for major projects and regular, scheduled service. Rates are based on the expertise of the consultants who deliver the service, who are assigned according to the complexity of the job.

This billing policy can be a significant benefit to Progent's clients, because it reduces the chances of paying high rates for routine jobs and also makes it easy to raise the degree of expertise selected for a job in case of complications or new requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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