For small office network systems located throughout the state of Oregon, Progent's Microsoft and Cisco qualified technical experts can deliver remote phone support and remote troubleshooting to fix your network troubles quickly and affordably. Progent has developed top-notch skills, advanced software utilities, and support knowledge bases to troubleshoot and fix IT problems without the cost and delays normally associated with on-site technical service dispatches.

If your Oregon small business is situated beyond the larger metropolitan areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your nearby computer network support options may be limited in expertise, or unavailable during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s group of network engineers average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad variety of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the task, but a professional with proven methods for applying that expertise to assist with affordable network solutions.

MS Project Server Integration and Training
Progent's Microsoft Project Server experts offer advanced remote and on-premises support for Microsoft Project Server as well as for all Microsoft platforms that work in conjunction with Project Server. Services offered by Progent include Microsoft Project Professional set up, SharePoint 2013 design and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE consultants to help your company to optimize your environment to accommodate local, branch, at-home, and mobile workers so that they can use Microsoft Project Server to collaborate securely and efficiently. Progent's certified network security engineers can help your IT team to plan and police security workflows that protect important project information without interfering with the productive exchange of legitimate data.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services automated backup and disaster recovery provides small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about Progent's complete ProSight family of low-cost outsourced network management services for small businesses.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery experts can help you create a disaster recovery plan to respond to a total data center outage. Progent can help you create a comprehensive disaster recovery solution that incorporates periodic disaster recovery assessments and testing so that after a catastrophic failure takes place, you reduce network downtime. Progent's Microsoft and Cisco-authorized consultants can also help you to create an affordable, non-stop network architecture that addresses availability issues covering a wide array of network technologies and processes. Progent's business continuity specialists can help you to prepare for the high-level problems related to keeping your business operational after a catastrophe by taking into account not only IT issues but other issues such as notifying critical personnel, moving into alternate office space, accessing emergency transportation, finding substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery experts can help you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Juniper and NetScreen Consulting
Progent's Juniper-certified network consultants can help your company to plan and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from outdated devices to the latest releases. Progent's Junos OS consultants can provide support for Juniper's premiere network control software to enable your business to streamline the management and improve the protection of your Juniper Networks VPN devices, routers, and high-performance switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain networks that include a combination of Juniper's software platforms.

Assistance with Selecting an ISP and an Internet Service Package
Progent can provide the cost-effective support of online Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution meets your business requirements. Support services available from Progent's engineers include assessment of your current bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and managing a smooth move to a different ISP and/or service plan. Network provisioning can include enhancing current routers and switches and configuring additional ones, implementing firewalls, and designing dependable BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Oracle Database Administration Support and Software Development
Progent offers help from an Oracle expert for Oracle database administration support or an Oracle software developer for building RDBMS business applications. Progent's Oracle database administrators can assist you to streamline critical Oracle management activities including performance tuning, backup and restore processes, and database security. Progent's Oracle application developers can help you to build, tune, enhance, or port Oracle programs using PL/SQL. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper and can help you to tune current SQL code by utilizing Oracle's SQL Access Advisor.

Consulting and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can assist organizations of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist you to upgrade from a legacy release of SCVMM or from a third-party management system, and Progent can help you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you realize the highest possible business value. Progent also offers Virtual Machine Manager 2016 migration consulting to help your organization to plan and execute a smooth upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from stronger security features, more affordable VMM storage fabric, and other enhancements.

Desktop Support Services
Progent's desktop support staff can help your company to install workstations, notebooks, or handheld computers individually or assist you to design and carry out a mass migration to a current edition of an operating system or a new release of an important end-user program. Progent's Microsoft-certified desktop specialists can install titles from the Office family of end-user software or Microsoft Dynamics accounting and customer relationship products on your workstations so they integrate efficiently with all Microsoft programs, products from third-party publishers, SQL databases, and key solutions network-wide. For example, Progent can configure Outlook email client on a workstation or notebook to support both the usage pattern of your employee and the security requirements of your business. Progent can in addition provide remote and in-person technical services for workstations.

Responsiveness of Progent's Technical Response Center for Online Support
Progent's Technical Response Center is dedicated to providing the best level of remote computer support possible for both urgent and non-critical issues. For urgent problems that impact multiple workers, key people, or a line-of-business program, the Technical Response Center will respond within an hour. For standard problems, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding every corrected problem to confirm you are satisfied with the results and ready to close out the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Windows Server 2012 Consulting Support
Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, optimize your network for local, multi-location, cloud-based, and hybrid environments, train your IT support, staff, develop a corporate-wide security strategy, streamline IT administration, assist with application development, and build and test a DR/BC plan. If your organization is considering moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to evaluate the benefits of Windows Server 2016 for your business and design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture.

Progent's Consulting and Development Services for SQL Server 2014
Microsoft SQL Server 2014 incorporates major improvements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services that include planning, configuration, management, troubleshooting, and application development expertise to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment. In case your organization is currently using Microsoft SQL Server 2014, Progent can help you to perform an efficient upgrade to Microsoft SQL Server 2016.

Microsoft Access Database Application Programming
Progent's Office Access consultants can provide affordable online consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and can provide expert assistance for application programming, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored online classes for Access development and database administration.

Cost-effective Network Support Solutions
Many small organizations utilize poor metrics when searching for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient experience can take several times longer to perform the identical job than an experienced IT expert. As an example, billing 30% less per hour, but taking three times longer for the same task is hardly a bargain. Still worse, a badly architected or configured network infrastructure that is unreliable and difficult to administer or expand can cost an organization many times over its initial price because of lost productivity. Progent's client testimonials from satisfied businesses across the United States confirm the effectiveness of Progent's service model and the technical capability of Progent's team of IT professionals.

Complete Documentation of Services Delivered
Progent provides complete and detailed documentation of all service work to make sure customers do not feel “captive” to their IT service organization. Progent sends e-mail documentation of services shortly after finishing each service interaction, and also sends a hard copy along with monthly invoices. Comprehensive network service documentation makes it less disruptive for customers to transfer to a new service organization or take on increased support duties internally. Good support documentation also provides IT managers the information needed to evaluate support services and develop better informed network budgets.

Progent's Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to incorporate Office desktop and Microsoft Office 365 applications including Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that provides quick ROI and enables better business outcomes. Progent can assist your company to integrate Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and SQL Server. Progent's consultants can also assist you resolve compatibility issues between various versions of Microsoft Office desktop and can provide live online Office and Office 365 training to individual users and teams.

Talk to a Progent Network Support Expert
To learn how you can access a Progent computer consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Network Help.

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