For office networks located anywhere in the state of Oregon, Progent's Microsoft and Cisco certified consultants can deliver phone support and troubleshooting to resolve your computer network problems fast and cost effectively. Progent has developed enterprise-level skills, software tools, and support databases to troubleshoot and repair network problems while avoiding the high cost and delays associated with in-person technical service calls.

If your Oregon small business is situated beyond the larger metropolitan areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your local network support options may be limited in technical capability, or not available during an emergency. This results in a computer network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís team of network professionals average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the job, but a consultant with demonstrated methods for applying that expertise to provide efficient network solutions.

Immediate Help for Urgent Issues
With Progentís urgent remote network support services, your company can receive instant help for issues that are causing lost productivity. Remote support eliminates the lengthy wait and higher expense associated with in-person network support. For typical administration tasks, Progentís remote support consultants can complete the majority of jobs within a few minutes of receiving a request, rather than forcing you to live with a problem for hours for on-premises help to show up.

Easy Engagement and Pricing Structure
Progent makes it easy to become a customer. Progent requests no complicated contracts, no minimum commitment, no retainers, and no minimum job fee for services provided during regular business hours. All service time is fully documented and billed to the precise number of minutes used. By-the-minute billing avoids scenarios in which customers pay big dollars for fast repairs. Your company is billed only for the support you receive.

Citrix Virtual Windows Desktop Engineering Support
Desktop and application virtualization solutions from Citrix permit fast provisioning of new client computers, fast publication of new applications, simplified desktop image control, quick restoration after client PC failure or theft, lower initial investment in and longer useful life for client computers, consistent high performance, centralized control and enforcement of security policies, and the ability to keep sensitive business information from leaving the data center. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp specialists can assist you to evaluate, pilot, deploy, manage, and support Citrix virtual desktop technology and can assist you with additional virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Disaster Recovery/Business Continuity Planning Help
Progent's disaster recovery professionals can help you design a disaster recovery strategy to prepare for a catastrophic data center failure. Progent can help you define a comprehensive disaster recovery solution that incorporates scheduled disaster recovery evaluations and drills so that if a disaster takes place, you reduce lost productivity. Progent's Microsoft and Cisco-certified consultants can also help your company to build an affordable, fault-tolerant network architecture that addresses reliability issues involving a broad range of infrastructure technologies and processes. Progent's business continuity experts can help your company to prepare for the broader issues related to keeping your company functioning after a catastrophe by addressing not just IT issues but additional issues like notifying critical personnel, moving into temporary office space, accessing emergency vehicles, finding temporary workers, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery experts can assist you to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

PC Desktop Consulting and Support Services
Progent's desktop support staff can help your company to set up workstations, notebooks, or wireless devices individually or assist your business to plan and execute a mass migration to a new version of an OS or a new version of an important end-user program. Progent's certified desktop consultants can install programs from the Office suite of productivity products or Microsoft Dynamics accounting and customer relationship products on your workstations so they interact efficiently with all Microsoft applications, products from third-party publishers, database servers, and key solutions throughout your network. For example, Progent can set up Outlook email client on a workstation or laptop to align with both the usage profile of your employee and the security requirements of your business. Progent can also provide on-line and in-person technical support for desktops.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for regular business accounts.

Online Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers expert online support for Microsoft and Cisco-based environments Nationwide. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and resolve tough network problems quickly and cost effectively. The scope of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to the right subject matter experts as necessary. Whether you need one-time phone support and remote troubleshooting or continuing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level support without the high cost and administrative overhead of maintaining a large internal support group.

Eliminate Reliance on an Individual Freelance Consultant
By developing a partnership with a full-service IT consulting and support firm like Progent rather than with an individual freelance consultant, you are assured fast availability of knowledgeable professionals whenever you require them. You no longer have to worry that sickness, training, vacations, or conflicting priorities with different customers will cause you to be with no support when you have a crisis.

Design and Configuration Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can help you to upgrade to Aironet access points and Cisco Wi-Fi controllers that are compatible with the new 802.11ac Wi-Fi standard, making it possible to triple the speed for your Wi-Fi LAN while expanding the coverage area.

Upgrade Support for Microsoft Skype for Business Server
Progent's Microsoft Skype for Business consultants can provide remote and on-premises consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and validate a security environment for your Skype for Business solution that meets regulatory standards.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a unified voicemail platform that facilitates teamwork by providing flexible set of options for accessing calls and messages within an environment that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voicemail messages from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 users. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE deployment continues to deliver the highest possible business advantage.

After-hours Remote Technical Support
Progent's economical after-hours remote support program provides clients round-the-clock availability of remote technical support from Progent's Technical Response Center. Support services available beyond regular business hours include resolving problems with Windows servers, Windows desktop support, assistance with MS Office programs, system backup and recovery, and fundamental routing and switching help for Cisco technology.

Mac Support Services
Progent's experts in Apple Mac OS X technology can provide Apple Mac users a range of services including desktop support, help with Mac OS X applications, security and accessibility consulting, co-existence with Windows networks, and custom education. For small business systems based exclusively on Macintosh OS X or for networks utilizing a mix of Apple Mac, Linux, and Microsoft based servers and workstations, Progent has the background and depth to handle the complexity of architecting, setting up and maintaining a network system that is stable, secure, efficient, and supportive of your business objectives.

Talk to a Progent Network Support Expert
To learn how to access a Progent computer support expert for online or on-premises help in , call 1-800-993-9400 or visit Remote Computer Help.

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