for Small Business Computer Networks: Online Phone Help and Repair
For small business computer networks located throughout the state of Oregon, Progent's Microsoft qualified technicians can deliver remote phone support and remote troubleshooting to repair your network systems issues fast and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to identify and repair IT problems while avoiding the high cost and time delays normally associated with onsite technical service visits.
If your Oregon company is situated beyond the larger urban areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your nearby network support choices may be limited in skills, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s group of network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical projects for a broad range of customers. This means you obtain not only the technical skills needed for the task, but an expert with demonstrated methods for applying those skills to deliver affordable network solutions.
Broad and In-depth Expertise with Office Networking
Progent’s team of sixty+ networking consultants means clients benefit from the leverage of 800 years of combined experience and shared information base to repair the most vexing network problems. Progent has the know-how to identify solutions fast and implement them cost effectively.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and management overhead of maintaining a large in-house support organization.
VPN Access for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for rapidly creating multi-vendor solutions.
Apple Mac Consulting
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network system that is stable, secure, efficient and aligned with your business objectives.
Round the Clock Support for Maximum Network Uptime
For companies with line-of-business applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring package, this service can help ensure the maximum network uptime.
Web Site Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Virus Protection via Managed Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Experience with a Broad Spectrum of Small Business Networks
Progent’s certified expert consultants have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of third-party add-ons to Exchange 2007 Server that are in keeping with your business goals.
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to every customer. The practice of documenting and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information.
If you are producing Linux-based applications on a network that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide full-service network support outsourcing that frees you to concentrate on your field of strategic know-how while avoiding the constant distraction of managing your business network. Through the use of automated network monitoring and by delivering remote and in-person support as your business needs it, Progent offers an economical alternative for maintaining an IT system that features excellent availability, protection, and efficiency. Progent's Linux developer support services feature full-service it outsourcing, virtual server infrastructure, online and in-personservice and troubleshooting, 24x7 monitoring services, and help desk call center outsourcing.
Progent’s Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a central location for your employees or clients to connect to, manage, distribute and manipulate relevant information, files, and applications and to interact with one another. It enables faster and better decisions, more effective access across teams and more economical business practices. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information available inside and without an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they’ve created in a manner that makes data easy to find, retrieve and apply.
For custom program development, Progent can provide programming consultants to write line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to create company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent can help you design an efficient Wireless LAN architecture, recommend sensible hardware and software, and integrate wireless access points, 802.11 LAN adapters, bridges, radio antennas and various wireless appliances. Progent can also help you create a thorough 802.11 wireless network security strategy that is well integrated with the security plan for your overall corporate network.
Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that require network service with the responsiveness associated with with small organizations but which includes effective communications, complete documentation, and adherence to corporate IT standards. If your enterprise has a remote office situated anywhere in California or any region covered by Progent's engineers, Progent can provide a broad array of onsite and on-line network consulting services and system architecture assistance.
Progent can provide businesses in the San Francisco Bay Area and select cities nationwide with experts to help set up Microsoft Project, combine the program with popular applications such as Microsoft Outlook and Microsoft Excel, and supply custom training. Progent's staff consultants can help your business plan and maintain a secure, robust network and communications infrastructure to support your Microsoft Project applications. Progent can also help enable enterprise project management success by configuring Microsoft Project Server.
Cisco's security and remote connection products for small companies offer a complete range of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems and VPN concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and CCNP certifications who are able to assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco wireless products, and other Cisco security technologies that align best with your company goals.
SQL Server 2008 offers powerful, familiar tools to IT experts and information workers, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and analytical programs on platforms ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent’s Microsoft certified professionals provide small and medium sized companies consulting services for Microsoft ISA Servers. Microsoft's Internet Security and Acceleration Server contains a full featured application-layer aware firewall that can secure your IT network from attack by outside and inside threats. ISA Server performs deep examination of Internet protocols such as HTTP, which enables it to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISA and CISSP certified security professionals can help you enhance your IT security through experienced design and integration of Microsoft ISA Servers. Microsoft ISA Server is offered in a number of editions that include the Microsoft ISA 2006 Enterprise Edition Server and the Microsoft ISA 2006 and 2004 Standard Edition Server. Progent’s ISA Server support team can also show you how to integrate MS Proxy Server and migrate from ISA 2000 Server to the newest editions of ISA Server.
Progent's Virtual Server hosting services provide small companies a range of benefits such as lower capital costs, savings on operational expense, improved executive focus, world-class security, enhanced fault tolerance, and business continuity..
Progent's Microsoft-certified experts can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2003. Progent’s consulting professionals can help you design, deploy, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, Microsoft SharePoint Portal Server, SharePoint Services, Virtual Server, Project Server, and System Center Operations Manager 2007 and MOM 2005.
Progent's certified Systems Management Server consultants have in-depth experience helping small and mid-size companies save time and money by using Microsoft SMS 2003 to streamline configuration and change processes. Progent can help you use Microsoft Systems Management Server 2003 to minimize change and configuration administration expenses, enhance system security, maximize output by keeping applications up-to-date, enforce compliance with software licenses, and track program usage patterns to help you arrive at smart purchasing choices. Progent can show you how to profit from SMS 2003's cost-saving capabilities for automated software installation and application installation, security patch management, asset management, and software and hardware inventory. Progent's expertise with offsite support can further leverage the financial advantages of Microsoft SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security professionals can help you create a comprehensive security strategy that incorporates the cutting-edge security features of Systems Management Server. Progent also offers high-end support for Microsoft Operations Manager (MOM), which is a key part of Microsoft's System Center 2005 platform for integrated information system management.
