For small office computer networks located in the state of Oregon, Progent's Microsoft qualified engineers can provide phone assistance and remote troubleshooting to resolve your network troubles fast and affordably. Progent has acquired enterprise-grade expertise, advanced software utilities, and support knowledge bases to identify and fix network problems without the cost and delays normally associated with in-person service visits.

If your Oregon company is located outside of the larger urban areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your local computer network support choices may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying those skills to deliver efficient network solutions.

Desktop Support Services
Progent's desktop support staff can help your company to install workstations, laptops, or handheld communicators individually or help you to plan and execute a large-scale migration to a current edition of an operating system or a new version of a key desktop program. Progent's certified desktop specialists can install titles from the Office suite of end-user software or Microsoft Dynamics accounting and CRM products on your workstations so they integrate productively with all Microsoft applications, software from popular vendors, business servers, and key services network-wide. For example, Progent can set up Microsoft Outlook on a desktop or notebook to align with both the work pattern of the user and the protection policies of your company. Progent can also offer remote and on-site technical support for desktops.

Help with Choosing an ISP and a Connection Plan
Progent offers access to the affordable services of remote Internet connectivity experts to help your company to assess or enhance your Internet services so your Internet access solution matches your business requirements. Support services provided by Progent's engineers include assessment of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service plan. Network provisioning can include enhancing existing routers and deploying new ones, setting up firewalls, and upgrading fault-tolerant BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read about the entire ProSight portfolio of value-priced outsourced network management services for small and mid-size businesses.

Live Online Seminars for Popular Desktop Applications
Progent provides online classes for popular client applications and environments including Office and Office 365 Excel, Word, Access, Project, Acrobat, Photoshop CS, Crystal Reports, and Windows 10 and Windows 8. Webinar-based training offers the benefits of conventional classroom seminars, such as immediate communication between clients and teachers, but eliminates the costs of transportation and the hassle of attempting to accommodate the schedules of multiple students.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Broad and Deep Knowledge of Business Information Networks
Progentís team of more than 80 network experts means customers can take advantage of the leverage of over 1,000 years of cumulative background and collective knowledge to repair the most difficult system problems. Progentís certified information technology consultants possess the experience to come up with solutions quickly and implement them affordably.

Android Smartphone Integration
Progent's Android phone and tablet integration consulting have extensive background providing remote and onsite support for businesses of all sizes who want to incorporate Android phones and tablets into their IT systems so that users can communicate and collaborate from anywhere. Progent offers the breadth of skills to solve network issues that span numerous manufacturers and that represent a mix of older and current technology. Progent provides affordable online expertise to assist you with any stage of planning, deploying, managing and troubleshooting your BYOD solution. Progent can provide as-needed technical support to help you to handle particularly stubborn IT issues, or Progent can provide comprehensive project management services to ensure that you finish strategic IT projects on schedule and on budget. Progent can help with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management tools and hardware infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones and tablets securely and productively.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings control, inventories network assets, protects against corporate data leakage, provides health monitoring, allows secure end-user self service, and delivers a single control mechanism for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help your organization with any aspect of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

Cisco IOS Update Support
If you includes Cisco appliances, you could be running an outdated version of IOS, the control software powering almost all Cisco router as well as the latest Cisco switches. Cisco often offers upgrades to IOS in order to correct problems, plug security vulnerabilities, or improve features. Unfortunately, updating IOS or other Cisco control software can be a challenge, depending on your Cisco device and your system environment. For example, there may be limited local Flash storage that could cause a new OS release to operate incorrectly. Progent's Cisco CCIE-certified network engineers can provide a wide variety of services related to upgrading Cisco IOS or any Cisco OS like CatOS or CallManager. Progent can run audits of your router software, recommend appropriate updates, provision Cisco devices, copy software images, configure and test your Cisco software, tune throughput, troubleshoot problems, and teach your network support staff how to get the benefits of all significant new capabilities.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have wide-ranging backgrounds in the integration and maintenance of wireless networking technology and can assist your IT team to plan, configure, administer and troubleshoot wireless ecosystems that are compliant, resilient, expandable, simple to administer and use, ready to handle your critical applications, and transparently integrated into hybrid cloud networks. Online and onsite support offered by Progent cover a variety of wireless solutions and include smartphone and tablet integration, Wi-Fi network infrastructure planning and deployment, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

One-stop Shopping for Full-spectrum IT Support Services
Progent can be a single solution for most IT support needs for small businesses. While concentrated on supporting solutions from Microsoft and Cisco, Progent consultants regularly deploy, integrate, and maintain solutions from leading hardware and software vendors including Check Point, WatchGuard, and Symantec. Progent also offers expertise for Apple Mac OS X and Apple IOS technology, Linux technical help, Citrix Systems virtualization help, and Juniper Networks expertise.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
SQL Server 2014 incorporates major enhancements in key areas such as performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services that include system design, configuration, administration, remediation, and software development services to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment. If your organization is already running SQL Server 2014, Progent can help your company to carry out an efficient migration to SQL Server 2016.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
Progent can provide Windows Server 2016 failover clustering integration, Windows Server 2012 failover cluster consulting and support and Microsoft Windows Server 2008 R2 failover cluster support services to enable your enterprise design clustered server configurations that offer high uptime, even for normal maintenance operations. This zero-downtime feature is possible because any server in a cluster can be brought down for servicing without impacting users. Server clustering also allows support staff to perform vital security updates during normal working hours without impacting user productivity.

ProSight WAN Watch Network Infrastructure Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Read about the entire ProSight family of affordable managed services for small and mid-size businesses.

Progent's Integration and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, lower their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.

Talk to a Progent Network Consultant
To find out how you can get in touch with a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or go to Remote Network Support.

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