For small company network systems located anywhere in the state of Oregon, Progent's Microsoft and Cisco certified professionals can provide online assistance and remote troubleshooting to solve your computer system troubles fast and affordably. Progent has developed world-class expertise, advanced software tools, and support knowledge bases to diagnose and repair IT problems while avoiding the cost and time delays normally associated with in-person service calls.

If your Oregon company is located beyond the larger metro areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your local computer support options may be limited in skills, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of seasoned network consultants average more than ten years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical projects for a varied range of customers. This means you get not only the technical expertise needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver affordable network solutions.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote support for Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the expertise to assist you to troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's staff of engineers allows them to escalate even the most challenging problems to appropriate subject matter experts as required. Whether you need occasional phone support and online troubleshooting or ongoing availability of a Help Desk Technical Response Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and administrative hassle of running a large internal support organization.

ZENO Monitoring and Management for IP-based Assets
ZENO is Progentís network monitoring and reporting service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of all vital IP-based devices that make up your entire network environment. When ZENO uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can impair or crash your network.

The Progent Test Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento has a collection of advanced servers and network equipment that can be utilized remotely or on site to facilitate piloting, evaluations, capacity testing, repair, disaster recovery simulation, education, and additional reasons to help Progent's customers succeed with large-scale IT initiatives.

PC Desktop Consulting and Support Services
Progent's desktop support team can help your company to set up desktop computers, notebooks, or handheld devices individually or help your business to plan and implement a company-wide move to a new edition of an operating system or an updated release of a key end-user program. Progent's Microsoft-certified PC specialists can install programs from Microsoft's Office suite of end-user software or Microsoft Dynamics financial and CRM products on your client PCs so they interact efficiently with all Microsoft applications, products from third-party vendors, business servers, and key solutions throughout your network. For example, Progent can set up Microsoft Outlook on a desktop or laptop to match both the usage profile of the user and the protection policies of your business. Progent can also provide remote and in-person troubleshooting services for workstations.

Business Intelligence Reporting Consulting and Development
Progentís business information reporting consultants offer online and onsite expertise to assist your organization with any aspect of BI reporting ranging from troubleshooting or enhancing reports to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to maintain your existing BI environment, help you to upgrade databases and applications from a legacy reporting product to a modern solution, and deliver as-needed remote mentoring to meet your individual needs. Progentís business reporting professionals can provide expertise in all popular business intelligence reporting and visualization tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Builder.

Juniper Support
Progent's Juniper-certified network consultants can help you to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade smoothly from outdated products to current versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to help you to streamline the administration and strengthen the security of your Juniper and NetScreen VPN devices, multi-access gateways, and high-performance switches. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage networks that incorporate a mix of Juniper's software platforms.

Offsite Data Protection Manager Backup Service Package
Multi-site backup is a vital part of any serious business continuity solution. Progentís affordably priced Offsite DPM Backup Service incorporates the advanced capabilities of System Center Data Protection Manager with the world-class security facilities of the QTS Internet Data Center in Sacramento, California to deliver ongoing, non-disruptive backup for up to 2.5TB of data from one or more of your Windows servers. Progent's service offering includes all setup, management, and monitoring needed for a comprehensive offsite data backup system.

IT Consulting for Local Governments and School Districts
Progent has a long background delivering a full-spectrum of online network consulting and urgent troubleshooting services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in providing advanced online IT support and has provided network solutions to clients in all 50 states. Progent's online network support for local governments saves travel expenses and resolves issues faster than onsite support.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery (DR) between sites that are up to 300km apart. Progent can provide access to a certified NetApp MetroCluster consultant who can assist your business to plan, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering help with tasks like assigning shelf IDs, determining plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your DR system to verify adherence with information assurance standards and government requirements.

Microsoft SharePoint Server Consultants
Progent's Microsoft-authorized SharePoint Server 2010 engineers and Microsoft SharePoint Server 2007 support professionals can help you rationalize the economic case for deploying the current version of SharePoint Server, consult with you on the most appropriate version of Microsoft SharePoint for your application, offer configuration and deployment expertise, help you to install MS SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint Server, design a comprehensive security strategy that includes portal technology, and provide troubleshooting and Contact Center support.

Cisco IOS software Upgrade Support
If your network includes Cisco routers, you could be using an old release of IOS, the network OS used in most Cisco router and current Cisco switches. Cisco frequently publishes upgrades to IOS in order to correct problems, shore up security gaps, or improve features. However, updating IOS and other Cisco operating systems can be a challenge, depending on your Cisco appliance and your network environment. For example, there could be limitations of internal Flash storage that might cause a new OS version to execute incorrectly. Progent's Cisco CCIE network engineers offer a wide variety of services related to upgrading Cisco IOS or any Cisco software platform like IOS EX or CallManager. Progent can perform audits of your router software, propose appropriate updates, prepare Cisco devices, transfer images, configure and verify your new software, tune performance, resolve problems, and teach your IT staff how to utilize all important new features.

Microsoft Exchange 2013 Migration Services
Progent offers expert Microsoft Exchange Server 2013 migration support such as risk/benefit evaluation, outsourced or co-sourced project management services, site readiness preparation, specification of new software and hardware required, preparing your Active Directory (AD) forest and domains to work with your Exchange 2013 solution, configuring Database Availability Groups that provide maximum availability to your Exchange mailboxes, pilot verification at a client's site or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange 2013 and older versions of Exchange Server, deployment of the new Exchange environment, deactivating the old servers, and training for customer's IT group and users.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the knowledge of computer security experts. GIAC certifications are acknowledged by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide support for all of the network security services covered within the GIAC accreditation including evaluating infrastructure vulnerability, security incident handling, traffic analysis, web services security and SIEM solutions for compliance with regulatory requirements for reporting security incidents.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide advanced remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small or midsize organizations and campus networks to giant data centers and service providers. Progent can help you to implement Cisco's rapidly improving switching solutions to realize the speed, expandability, uptime, virtualization, security and ease of management needed by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch support. To find out about Progent's consulting and support services for Cisco's Nexus family of data center switches, see Cisco Nexus switch consulting services. To learn about Progent's support for Meraki switches, visit Cisco Meraki switches integration.

Talk to a Progent Computer Consultant
To see how to contact a Progent computer consultant for online or onsite support in , phone 1-800-993-9400 or go to Online Network Help.














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