Oregon Network Consulting for Small Business Information Technology Systems: Online Phone Help and Troubleshooting
For small company networks located throughout the state of Oregon, Progent's Microsoft and Cisco certified professionals can provide phone help and troubleshooting to repair your computer network troubles quickly and cost effectively. Progent has developed top-notch expertise, sophisticated tools and support databases to identify and repair IT problems without the cost and delays normally associated with onsite service calls.
If your Oregon company is located beyond the larger metropolitan areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your local network systems support options may be limited in technical capability, or not available during urgent situations. This results in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent’s team of seasoned network engineers average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical projects for a varied range of clients. This means you obtain not only the technical expertise needed for the job, but an expert with field proven methods for applying those skills to assist with efficient network solutions.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate help for problems that are causing lost productivity without the long wait for an on-site service technician. For day-to-day network administration tasks, Progent’s online support consultants can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Broad and In-depth Experience with Office Networking
Progent’s team of 60+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to resolve the most difficult computer issues. Progent has the know-how to come up with solutions quickly and implement them cost effectively.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Software Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is documented in detail and billed to the actual minutes utilized.
Quick Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent consultants have over 10 years of experience supporting the Microsoft family of technologies.
Full Array of Security Help
Progent's certified security team members can help you perform complete security audits, recover quickly from compromised security, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Eliminate Dependence on an Individual Freelance Consultant
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Round the Clock Support for Maximum Network Uptime
For companies with line-of-business network applications, Progent offers remote support services on a round the clock basis. Combined with Progent's automated 24x7 network server monitoring package, this service can help ensure the highest network uptime.
Custom Software Development
Progent can provide expert software designers and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully developing both simple and complex application development projects for companies of all sizes.
Virus Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your corporate mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
One-stop Shopping for Comprehensive Computer Network Support Services
Progent can be a single source for most network support needs for small organizations. While focused on supporting solutions from Microsoft and Cisco, Progent staff frequently work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Detailed Documentation
Progent provides full and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Linux Consulting and Windows/Linux Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux software on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for quick solutions so you will not be tempted to permit minor problems to fester.
Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient single source to show you how to create and manage a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent is a Microsoft Gold Partner with accredited competencies such as Information Worker Solutions. Microsoft Gold Certified Partners are the most successful Microsoft Business Partners who earn the top customer endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Gold Certified Partner benefits Progent's clients by enabling Progent to offer your business more complete support for your information system.
If your company is producing Linux-based software in an environment that includes MS Windows-based processors, PCs, and office applications, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise while avoiding the continual hassle of managing your business network. By using smart server monitoring and by providing remote and on-site assistance when your business needs it, Progent offers an economical alternative for managing an information system that provides high dependability, security, and performance. Progent's Linux developer support services include comprehensive network support outsourcing, virtual infrastructure, remote and in-personservice and troubleshooting, network monitoring, and help desk support.
The Certified Information Systems Auditor credential is a globally recognized achievement that signifies mastery in IS security audit and control. Accredited by the American National Standards Institute, the CISA credential has candidates pass a comprehensive examination given by the ISACA international professional association. Progent can provide the expertise of a CISA-certified security audit professional trained to assist businesses in the areas of information systems audit process, information technology governance, network assets and infrastructure lifecycle, IT support, protection of data resources, and disaster recovery preparedness.
Progent has agent agreements with several of the industry's leading data and voice carriers and can offer your small business the same data/voice services you can purchase by buying direct. Progent can also assist you to determine the service packages that make the most sense for your business and can provide world-class consulting support to help you integrate your data/voice services into a communications system that maximizes the productivity of your computer network. Service providers whose services are available by Progent include AT&T, Broadwing, and NextWeb.
Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids network disruption, reduces ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging solutions based on Exchange Server 2007.
Progent’s colocation center IT services are designed for businesses with equipment housed at IDCs or data center collocation hosting sites and in need of on-demand in-person help at the colo site as well as remote support from Microsoft and Cisco qualified experts. Progent provides a full range of IDC and data center and co-location support services including network topology analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications infrastructure, design and deployment of non-stop systems, architecting and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.
Microsoft Great Plains Software Consultants Remote Support
Key characteristics of Microsoft Great Plains accounting include a modular design that allows you to buy just the functionality you need, a standardized foundation built on Microsoft technologies to protect your investment and offer a highly interconnected environment, enhanced reporting capabilities that allow you to monitor all operations, income and spending and sales trends, integration with Microsoft Office to speed access to corporate information, the capability to process data from almost any db software or workstation software into Microsoft Dynamics Great Plains, and an open design that makes it easy to create specialized programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer experienced Great Plains support professionals to help you convert the advanced features of Great Plains accounting into a productive business solution.
Global Information Assurance Certification was established in 1999 to validate the skill of information technology security engineers. GIAC's mission is to make sure that a certified security consultant possesses the skills appropriate to provide support in vital categories of system, data, and software security. GIAC accreditations are recognized by companies and government organizations throughout the world including and the U.S. NSA. Progent offers the expertise of GIAC certified consultants for all of the network security capabilities covered under GIAC accreditation topics including auditing networks, security incident response, traffic analysis, and web-based application security.
If your company is developing UNIX or Linux software in an environment that has Microsoft Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic know-how without the continual distraction of managing your company information system. Through the use of automated server monitoring and by delivering online and on-site support as your company needs it, Progent offers an affordable way for maintaining an IT network that provides high reliability, protection, and efficiency. Progent's developer support offerings feature comprehensive network support outsourcing, virtual infrastructure, online and in-personservice and repair, 24x7 monitoring, and help desk call center support.
Microsoft Gold Certified Partner Microsoft Project Consultant Support Services
Progent can supply companies in Northern California and major cities nationally with experts to help deploy Microsoft Project, combine the program with leading office productivity software such as Outlook and Microsoft Excel, and supply custom training. Progent's staff consultants can help your business plan and maintain a safe, robust network and communications foundation to support your Microsoft Project applications. Progent can also help enable corporate project management success by setting up Microsoft Project Server.
