Co-sourcing Programs Datasheets and Outsourcing White Paper
Progent’s IT outsourcing packages provide budget-friendly computer support for mid-size organizations. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your system, or developing an on-line business application, outsourcing your network technical services can smooth out expenses and minimize uncertainties, permitting IT service expenses to grow in a more moderate and controlled manner than is possible by amassing a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust network foundation for your vital Windows-based applications including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of cutting-edge high-end programs that can give your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
Progent’s Microsoft certified professionals provide small and midsize businesses consulting services for Microsoft ISA Servers. Microsoft's Internet Security and Acceleration Server includes an advanced application-layer aware firewall that can secure your IT system from attack by external and internal sources. ISA Server provides thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows it to detect many threats that can get by traditional firewalls. The combined firewall and VPN structure of ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISA and CISSP certified security professionals can help you strengthen your IT security through expert design and deployment of Microsoft ISA Servers. ISA Server is available in several versions including the ISA 2006 or 2004 Enterprise Edition Server and the ISA 2006 and 2004 Standard Edition. Progent’s ISA Server support staff can also help you configure Microsoft Proxy Server and upgrade from ISA 2000 Server to the latest editions of ISA Server.
The Help Desk support model used by Progent's Technical Response Center offers small companies an dependable alternative to dependence on independent service individuals by offering extensive expertise shared by multiple engineering teams, round-the-clock availability of urgent help, escalation capability to appropriate engineers for solving even the most intractable issues, service consistency and reliability, prompt follow-up overseen by seasoned service administrators, a choice of convenient ways for initiating support jobs, plus a high level of process transparency made possible by trouble ticket tracking and accessible through a web-based portal.
Progent can supply small businesses with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you deploy appropriate technology to enhance business operations so they match more closely with your business goals. Your company can develop and install a well thought out information technology plan without incurring the expense of a full-time senior IT executive.
If you want to update your corporate web site, build internal websites for purposes such as HR or employee training, establish a powerful web presence for a new business, or write enterprise-class, data-driven specialized web solutions, Progent can provide skilled and proven web developers. Progent's consultants can also show you how to design and maintain a safe, fault-tolerant server and communications infrastructure, including off-site and wireless access, to support your web solutions.
If you are developing UNIX or Linux applications in an environment that has Windows-based servers, PCs, and office applications, Progent can provide full-service network support outsourcing that frees you to focus on your field of strategic know-how without the continual distraction of maintaining your company information system. Through the use of automated network monitoring and by providing remote and in-person support when your company needs it, Progent represents an affordable solution for supporting an IT system that provides excellent reliability, protection, and efficiency. Progent's UNIX/Linux developer support services feature full-service network support outsourcing, virtual server infrastructure, online and in-personsupport and repair, 24x7 monitoring services, and help desk call center support.
Cisco's latest connectivity products and tools enable a new model of data center design that allows continual enhancements in server, storage, LAN/WAN infrastructure, and application technologies in a manageable and cost-effective manner. Progent can assist businesses to select and deploy Cisco's connectivity and security technology to create a firm foundation for your data center and improve your data center functionality in vital areas including Server and disk efficiency, comprehensive protection, server consolidation, regulatory issues, and disaster recovery.
If your business network mixes Linux platforms with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive network that allows all your operating systems to run side by side for simple management, transparent dataflow, high availability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows coexistence support services include network infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network help and troubleshooting, in-person technical support, and help desk outsourcing.
Progent provides several basic kinds of Help Desk services including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts offers your clients instant access to a reliable technical resource with years of experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Help Desk a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than merely record problems.
Progent’s Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the speedy creation of advanced business programs that offer your business a competitive edge. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.
Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems quickly.
As the global standard in IP networking, Cisco Systems offers the most complete range of solutions for enabling ISPs to sell protected, scalable, value-added voice, video, and data services. Progent's Cisco-qualified IT consultants have extensive background addressing the special needs of Internet Service Providers by assisting Internet Service Providers to architect, implement, and manage fault-tolerant, scalable connectivity solutions appropriate for public networks.
Progent’s IT outsourcing services provide budget-friendly computer support for small businesses. Whether it includes designing network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your network engineering services can contain costs and minimize risks, permitting network support budgets to grow in a more linear and controlled fashion than is feasible by assembling a large, all-purpose in-house network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available system architecture for your critical applications powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent's certified security staff can show you how to secure your Mac environment through expert support offerings such as running security audits, clean up after virus and denial of service penetrations, configuring firewalls, integrating safe off-site and mobile access, installing automated software for defense against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the particular objectives of your business information system.
