For small office network systems located anywhere in the state of Pennsylvania, Progent's Microsoft certified engineers can deliver phone help and troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed enterprise-grade expertise, sophisticated tools, and support databases to troubleshoot and fix IT problems while avoiding the expense and time delays associated with in-person service calls.

If your Pennsylvania organization is situated beyond the larger urban areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer support options may be limited in technical capability, or not available during an emergency. This can result in a network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís group of network professionals average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver efficient network solutions.

Citrix Desktop Virtualization Consulting
Desktop and application virtualization solutions from Citrix permit quick provisioning of new client computers, fast publication of current applications, streamlined image management, quick restoration after desktop PC failure or theft, reduced capital investment in and extended usable life for client computers, predictable high performance, tight control of security standards, and the ability to keep critical business information from being taken from its authorized location. Progent's Citrix-certified XenDesktop consultants and Citrix XenApp experts can assist your IT staff to evaluate, pilot, install, administer, and troubleshoot Citrix virtual desktop and application products and can assist you manage and support additional virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help organizations of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help you to move from an earlier edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to optimize and repair your current SCVMM 2012 ecosystem so you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist you to plan and implement an efficient migration from Virtual Machine Manager 2012 to SCVMM 2016 so you can benefit from stronger assurance features, more affordable VMM storage options, and other improvements.

Planning and Deployment Consulting for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and onsite support services to assist organizations of all sizes to design, install, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi users regardless of their mobility or device. (Check out Cisco Meraki switches consulting and troubleshooting services.)

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento includes a variety of dedicated servers and network infrastructure that can be utilized online or on site to accommodate piloting, evaluations, capacity testing, repair, disaster recovery simulation, training, and additional reasons to help Progent's clients successfully carry out major projects.

IT Support for Local Governments
Progent has extensive experience providing a broad range of online IT support and urgent repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering expert online network consulting and has provided network support to clients in all 50 states. Progent's online information technology support for local governments eliminates travel costs and solves problems faster than onsite support.

Amazon AWS Cloud Planning and Integration Consulting Services
Progent's Amazon AWS cloud planning and integration consultants offer affordable remote consulting to assist companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN access and can help you create cloud-based or hybrid networking models that seamlessly integrate Amazon AWS services. Progent offers as-needed expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move smoothly to the Amazon AWS platform.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progentís elite team of Cisco certified CCIE network engineers have earned a designation restricted to only the most accomplished specialists for planning, programming, installing, and troubleshooting a wide array of Cisco networking and interconnectivity products. There are only seven thousand certified CCIEs worldwide, and achieving this distinction requires comprehensive proof of networking skills through written exams and hands-on lab testing to make sure that CCIEís can apply knowledge to practical problems. CCIEís have a fundamental understanding of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.

Immediate Support for Urgent Problems
With Progentís urgent remote network support services, you can receive immediate help for problems that are causing lost productivity. Online help eliminates the long delay and increased expense associated with on-site network service. For day-to-day administration work, Progentís off-site support engineers can perform the majority of jobs within minutes of receiving a request, rather than forcing your company to live with a problem for hours for on-site help to show up.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers advanced virtual server platforms, a world-class data center, and the support expertise of Progent's Microsoft Gold Certified engineering team to provide small businesses a complete network outsourcing alternative that enhances network dependability and protection, eliminates management overhead, and lowers expenses. Under Progent's Private Cloud Hosting structure, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be transported instantly to a new physical host without lengthy and risky reconfiguration. With Private Cloud hosting, your business is not kept captive to a single hosting provider. Learn more about Progent's ProSight portfolio of managed services for small and mid-size businesses.

Planning and Migration Support services for Microsoft Windows 10
Progent's Windows Windows 10 migration experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and migration services for Windows 10 offered by Progent include Return on Investment analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter connectivity, security and compliance, automated deployment and management, network design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and post-migration Call Center support services.

Microsoft Exchange Server 2013 Migration Consulting
Progent can provide comprehensive Microsoft Exchange Server 2013 migration consulting services such as ROI evaluation, outsourced or co-sourced project management services, site analysis, cost estimates of new software and equipment needed, setting up your Active Directory (AD) forest and its domains for optimal operation with your Exchange 2013 environment, configuring Database Availability Groups that deliver maximum availability to your Exchange mailboxes, pilot testing at a customer's location or at Progent's test facility, setting up transitional coexistence between Exchange Server 2013 and previous versions of Exchange Server, implementation of the production Exchange environment, deactivating the previous system, and training for customer's IT staff and users.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified Exchange consultants can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on schedule and within budget. To learn more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

Citrix XenServer Virtualization Consulting Services
Progent's Citrix XenServer consultants can help your company to understand the strategic advantages of XenServer as well as other Citrix platforms, and can help your IT organization to design, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your existing XenServer deployment and show you how to enhance resource utilization, performance, protection, availability, and disaster recovery.

Talk to a Progent Computer Support Expert
To see how to contact a Progent network support expert for online or on-premises support in , phone 1-800-993-9400 or go to Remote Network Support.

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