For small company network systems located within the state of Pennsylvania, Progent's Microsoft and Cisco authorized technicians can provide phone assistance and remote troubleshooting to repair your computer network problems fast and cost effectively. Progent has developed world-class expertise, software utilities, and support knowledge bases to identify and resolve IT problems without the cost and delays normally associated with on-site technical service visits.

If your Pennsylvania business is located beyond the larger metro areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer support choices may be limited in technical expertise, or not available during urgent situations. This can result in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a extensive range of customers. This means you get not just the technical competency needed for the task, but a consultant with proven methods for applying that expertise to deliver efficient network solutions.

Amazon Web Services (AWS) Planning and Integration Consulting Services
Progent's Amazon AWS planning and integration experts can provide affordable online consulting to help companies of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to create cloud-centric or hybrid environments that efficiently integrate Amazon AWS resources. Progent can provide occasional expertise or Progent can deliver project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud.

SQL Server 2012 Support Services
Progent offers the support of certified SQL Server 2012 engineers and seasoned software programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified data security professionals to assist you to maintain your SQL Server 2012 environment and define a cost-effective and safe IT infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also help you to migrate to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Microsoft Windows 8.1 Integration Support
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of consulting services to assist organizations of any size to install, administer, and troubleshoot IT systems that include workstations, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to design and configure testing labs to assess Windows 8.1 and develop and manage Windows 8.1 deployment plans based on industry best practices. Progent's consultants can also provide Windows 10 migration assistance.

Immediate Help for Urgent Issues
With Progentís emergency online network troubleshooting services, your company can get instant assistance for problems that are causing lost productivity. Online help eliminates the lengthy wait and higher cost associated with in-person network service. For day-to-day administration work, Progentís off-site support consultants can finish most jobs within minutes of a request, instead of forcing your company to live with a problem for up to a day for on-premises help to arrive.

Progent's Integration and Development Services for SQL Server 2016
SQL Server 2016 offers major improvements in performance, scale, security, high-availability, BOYD integration, and built-in business intelligence. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, Hadoop support, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants can provide remote and onsite expertise to assist businesses of all sizes to design, implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service IT consulting and support company such as Progent rather than with a freelance consultant, you are assured fast access to experienced professionals when you require them. You do not have to be concerned that illness, classes, time off, or conflicting priorities with different clients will leave you with no help when you have an emergency.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the highest class of organizations that operate closely with Microsoft, have demonstrated advanced IT expertise, and have confirmed client references. Gold Certified Partners are required to maintain large staffs of IT experts who have undertaken comprehensive proficiency testing. Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early exposure to new software for training and piloting purposes.

Cisco Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can help with any facet of Unified CM configuration and debugging in areas such as integrating VoIP phones and video phones, designing dial plans, configuring SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE support, creating UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Extended Hours Remote Support
Progent's economical extended hours remote technical support program provides companies 24x7 availability of remote support from Progent's Technical Response Center (TRC). Support services offered beyond regular work hours include fixing issues with Windows servers, Microsoft Windows desktop troubleshooting, help with Microsoft Office applications, network and system backup and recovery, and basic routing and switching support for Cisco networking products.

One-stop Shopping for Full-spectrum IT Consulting Services
Progent can be a one-stop source for the majority of IT support needs for small organizations. While focused on supporting environments from Microsoft and Cisco, Progent consultants frequently deploy, integrate, and troubleshoot solutions from leading hardware and software vendors including Check Point Software, WatchGuard, and SonicWALL. Progent also offers support for Apple OS X and Apple IOS technology, Linux consulting, Citrix Systems virtualization help, and Juniper expertise.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging system that accelerates teamwork by providing a variety of alternatives for retrieving calls and messages within an environment that is easy to deploy and administer. Cisco Unity Connection allows you to read and manage voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses and corporate satellite locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support support to make sure your CUE solution delivers the highest possible business value.

Remote Server Monitoring with Microsoft System Center Operations Manager
Progent provides a range of network support packages built on System Center Operations Manager. Progent's automated, 24x7 server monitoring makes your computer network support proactive rather than reactive. By anticipating potential issues before they cause network disruptions, Progent's server monitoring can keep your network environment free of stressful and costly service interruptions.

Contact a Progent Network Consultant
To see how you can get in touch with a Progent computer support expert for online or onsite support in , call 1-800-993-9400 or visit Remote Computer Support.

© 2002- 2017 Progent Corporation. All rights reserved.