If your Pennsylvania organization is located beyond the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support choices may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of network engineers average more than twelve years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a diverse range of customers. This means you get not just the technical know how needed for the job, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

Immediate Support for Urgent Problems
With Progent’s remote network support services, you can get immediate assistance for issues that are causing network disruption without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s off-site support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.

Easy Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes utilized.

Remote Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of organizations that work closely with Microsoft, have shown technical expertise, and have confirmed customer references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have completed comprehensive proficiency testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.

Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over ten years of experience working with the Microsoft family of technologies.

Broad and In-depth Experience with Business Networks
Progent’s team of sixty+ networking experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most difficult IT problems. Progent has the know-how to find fixes fast and implement them cost effectively.

Full Range of Security Consulting Services
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.

Advanced Remote Access Utilities
Advanced remote access tools and experienced technicians and consultants combine to enable Progent to solve most computer network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going education.

Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.

Apple Mac Support Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network system that is stable, secure, fast and aligned with your business goals.

One-stop Shopping for Comprehensive Computer Network Support Services
Progent can act as a single source for most IT support needs for small businesses. While focused on supporting environments from Microsoft and Cisco, Progent staff frequently work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Custom Development Services
Progent can provide expert software architects and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.

Sun Solaris Consulting
Progent offers your business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.

Network Monitoring Services
Progent offers a range of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.