For office network systems located in the state of Pennsylvania, Progent's Microsoft and Cisco qualified engineers can provide online support and remote troubleshooting to resolve your computer system troubles quickly and cost effectively. Progent has acquired enterprise-grade expertise, sophisticated tools, and support databases to diagnose and resolve computer network problems while avoiding the high cost and delays normally associated with in-person service calls.

If your Pennsylvania business is located beyond the larger urban areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer support options may be limited in expertise, or not available during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the task, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, every Progent consultant has access to the technical and training resources needed to provide the best IT help available. Progent's network outsourcing, Help Desk, Office 365 deployment support, and application programming services allow small business clients to benefit from the broad array of knowledge found in the IT departments of large organizations without the significant expense and distraction of building and managing a self-sufficient in-house support team.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants offer advanced remote support to assist companies of any size to connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange and Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging.

BI Reporting and Analytics Consulting
Progentís business information reporting experts offer remote and onsite consulting to help your organization with any aspect of business intelligence reporting ranging from debugging or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's BI experts can assist you to support your existing reporting system, assist you to migrate reports and databases from a discontinued reporting platform to a current solution, and provide as-needed online mentoring tailored to your individual requirements. Progentís management reporting and analytics consultants can provide expertise in all popular BI reporting and visualization platforms including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity. Find out about the complete ProSight portfolio of value-priced outsourced network management services for small and mid-size businesses.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes security and compliance settings management, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows safe end-user self service, and offers a single point of control for managing mixed-OS networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can assist businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent technical support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net terms are available for established business accounts.

Microsoft Dynamics NAV Consulting
The most recent version of Microsoft Dynamics NAV offers several new features such as tailored Role Centers, improved BI and reporting options, and advanced workflow management. Progent's Dynamics NAV consulting professionals offer programming, configuration and debugging support to help you to get the most from MS Dynamics NAV. Progentís engineers can help you to integrate Microsoft Dynamics NAV ERP software to other systems and applications. Also, Progent can assist your organization to create and analyze data warehouses so you can enhance your knowledge of your operations, acquire more clients, expand your marketing strategies, and form successful partnerships.

Easy Engagement and Billing Model
Progent's simplified per-minute billing model has no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that drive up service. For remote support from Progent during normal working hours, you only get billed for the actual time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when a Progent expert is actually on-site solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might be charged for our engineerís travel time, but not an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available consultant is usually near to assist. Progent can also provide on-premises support to most zip codes in the U.S. within one business day of receiving a service call. Progent's online support team has provided help to small businesses in every state (Refer to Progent's customer testimonials.)

Disaster Recovery/Business Continuity Planning Help
Progent offers high-level online expertise for business continuity planning, testing, and training to assist you to prepare for possible catastrophes, minimize service disruption for your most critical network functions, avoid data loss, and meet examiners' letters and contractual obligations. Progent's business continuity experts can work closely with your management and IT support group to provide business impact evaluation, define interdependencies, specify the resources needed to run your organization, determine crucial network services and specify acceptable recovery times, qualify hot backup centers, configure safe offsite connectivity for key employees, implement notification systems and define responsibilities for staff, document a complete recovery and test plan, and provide training for management and technical staff to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's Azure public cloud.

Responsiveness of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center is dedicated to delivering the highest level of remote computer support services possible for urgent as well as standard issues. For emergency issues that affect many workers, crucial personnel, or a line-of-business application, the Technical Response Center is set up to engage within an hour. For non-critical issues, the TRC will in less than two hours. Under any circumstance, your ticket will be created promptly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding each corrected issue to make sure you are comfortable with the resolution and ready to close out the ticket. Find out more details about Progent's TRC Customer Commitment.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover clustering feature set built into the most recent versions of Microsoft Windows Server has been radically redesigned to streamline the deployment, configuration, and maintenance of server clusters and to provide greater levels of system availability, security, performance, and flexibility. New or improved capabilities include automated cluster verification, easier setup and installation, unified cluster management, new cluster infrastructure for increased availability, hardened protection and quorum structure, minimization of failure points, greater disk and RAM capacity, improvements for multi-site clusters, and live migration support for Hyper-V virtual servers. Progent's Microsoft-certified cluster technology experts can help you assess the business benefits of failover clusters, plan and implement an installation, train your network support personnel to manage your cluster environment, deliver ongoing consulting and technical help services, and create and test a workplace recovery plan. Progent's Windows Server 2016 disaster recovery experts can assist you you to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.

Microsoft Azure Cloud Planning and Integration Consulting
Progent's Microsoft Azure cloud integration consultants can assist you with every phase of Azure cloud migration such as requirements definition, prerequisites assessment, system design, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN connections so that your users can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange, SQL Server and SharePoint. Progent can also help you to create a hybrid environment that seamlessly integrates on-premises datacenters with Azure services.

Microsoft Data Protection Manager Consulting Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small and medium-size organizations near-continuous backup and easy recovery capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive protection for critical workloads like Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Hyper-V and VMware, and can use Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can assist you to plan, implement, manage, and repair a multi-site backup/recovery solution built around DPM 2016. Progent can help you to migrate from an older release of DPM or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed guidance to resolve technical bottlenecks or deliver comprehensive project management or co-management services to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

Cisco IOS software Upgrade Consulting
If your network includes Cisco appliances, you may be running an old release of IOS, the control software powering almost every Cisco router and current switches from Cisco. Cisco frequently publishes upgrades to IOS in order to fix problems, plug security gaps, or add features. However, upgrading IOS and other Cisco operating systems can be tricky, depending on your Cisco equipment and your system environment. For example, there could be limitations of internal Flash storage that could cause a new OS version to operate incorrectly. Progent's Cisco CCIE-certified network engineers can provide a broad array of support services related to updating Cisco IOS software or any Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your router software, recommend sensible upgrades, prepare Cisco appliances, copy software images, activate and test your update, tune performance, troubleshoot issues, and teach your IT managers how to take advantage of any significant new features.

Contact a Progent Network Consultant
To find out how you can contact a Progent network support expert for remote or onsite help in , phone 1-800-993-9400 or go to Online Network Support.

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