For business computer networks located throughout the state of Pennsylvania, Progent's Microsoft certified technical experts can deliver phone support and remote troubleshooting to repair your computer system issues fast and cost effectively. Progent has acquired world-class skills, advanced software utilities, and support databases to identify and repair computer network problems without the cost and time delays associated with onsite technical service dispatches.

If your Pennsylvania organization is situated beyond the larger urban areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support options may be limited in technical capability, or not available during an emergency. This can result in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís staff of network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

Online Support for Windows Server 2008
The sophistication and integration demands of Microsoft Windows Server 2008 requires an IT consultant with real-world experience and broad knowledge in architecting and building efficient end-to-end business information environments. The professional experience of Progent's seasoned Windows Server 2008 engineers, with an average of over 10 years of background integrating Microsoft-powered solutions, assures your success in supporting and managing your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates local resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Consulting and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist businesses of any size with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade smoothly from legacy versions of VMM, develop processes for building and deploying virtual machines and VM hosts, design high-availability scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches, develop and refine PowerShell scripts, and assist you to assess the potential business benefits of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

Broad and Deep Expertise with Business Information Networks
Progentís group of more than 100 networking experts means clients benefit from the leverage of more than a thousand years of combined background and shared knowledge to repair the most vexing network issues. Progentís certified network consultants have the experience to come up with fixes fast and implement them affordably.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of network consulting services to assist companies of any size to support, administer, and troubleshoot networks that include desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 migration help.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California is available for piloting mission-critical applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers without sufficient internal resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical IT initiatives on schedule.

ProSight Managed Services for Network Management
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight suite of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, update management, automated backup and disaster recovery, infrastructure monitoring and management, private cloud hosting, and network infrastructure documentation management. To download Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Cost-effective Computer Support Solutions
Many small companies rely on poor metrics when searching for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take many times longer to complete the same job than an experienced Information Technology expert. For example, billing 30% less per hour, but taking three times as long for the same task is hardly a bargain. Even worse, a badly designed or implemented IT environment that is unreliable and difficult to manage or expand can cost an organization many times more than its setup price due to lost productivity. Progent's client testimonials from satisfied businesses across the United States indicate the effectiveness of Progent's service model and the expertise of Progent's staff of engineers.

Cisco IOS Update Consulting
If your network incorporates Cisco routers, you may be using an old release of Cisco IOS, the operating system used in virtually all Cisco router and the latest Cisco switches. Cisco frequently offers updates to IOS to correct problems, plug security weaknesses, or add features. However, updating IOS and other Cisco OS platforms can be tricky, depending upon your Cisco appliance and your system infrastructure. For example, there could be limited internal RAM that might cause a new software release to execute incorrectly. Progent's Cisco CCIE consultants can provide a broad array of support services associated with upgrading Cisco IOS software or other Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run inventories of your router software, propose appropriate upgrades, prepare Cisco appliances, copy software images, configure and verify your new software, optimize performance, troubleshoot problems, and teach your network support staff how to take advantage of all important new features.

Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center (TRC) is committed to providing the highest level of online IT support services available for emergency as well as standard problems. For emergency issues that affect many users, vital people, or a line-of-business application, the TRC will engage within an hour. For standard problems, the TRC will in less than two hours. In all cases, your trouble ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you regarding each corrected issue to verify you are satisfied with the outcome and willing to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Exchange Server 2010 Migration Help
Progent's Microsoft-certified Exchange Server 2010 engineers can help you to manage and debug your current Exchange 2010 Server environment or give you access to the assistance of certified Exchange Server 2016 consultants and Office 365 Exchange Online consultants to help you determine the value of migrating to a current release of Microsoft Exchange that delivers fast payback by increasing your workers' efficiency, lowering the expense of hardware and support, simplifying administration, and consolidating your key communications technologies.

Advanced Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a variety of Network Support Packages built around the advanced problem solving capabilities of System Center Operations Manager, a cutting-edge server management software platform that monitors the availability, performance and security of your information network and identifies problems before they can disrupt your system. To give you more understanding about the performance and robustness of your system environment, Progent can help you deploy and manage popular network monitoring tools powered by the Linux operating system.

Detailed Documentation of Services
Progent produces full and detailed documentation of all service work to make sure customers do not feel like a hostage to their support provider. Progent sends email accounts of support activity shortly after finishing each support interaction, and also sends a hard copy along with monthly invoices. Comprehensive IT service documentation makes it less disruptive for customers to transfer to a different service provider or take on more support responsibilities internally. Complete support reporting also provides management the visibility needed to assess the quality of maintenance services and develop better informed network budgets.

Talk to a Progent Network Consultant
To learn how to contact a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Online Computer Help.














© 2002- 2018 Progent Corporation. All rights reserved.