Pennsylvania Network Consulting Experts for Business Information Technology Systems: Online Phone Help and Repair
For small business networks located in the state of Pennsylvania, Progent's Microsoft and Cisco certified consultants can provide online help and troubleshooting to fix your computer network problems fast and cost effectively. Progent has developed top-notch skills, sophisticated tools and support databases to diagnose and fix IT problems absent the high cost and delays associated with on-site service calls.
If your Pennsylvania business is situated outside of the larger metro areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support options may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progent’s staff of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the task, but an expert with proven methods for applying that expertise to deliver excellent network solutions.
Strategically Headquartered in Silicon Valley
Progent is strategically headquartered in San Jose's Silicon Valley, an area recognized worldwide for innovation, technology leadership, and world-class computer experts. Cisco is based in San Jose and Microsoft’s Silicon Valley operation is Microsoft’s second largest outside Washington. Other major high-tech companies headquartered in the Silicon Valley / San Francisco Bay Area include Google, Yahoo, Apple, Intel, Symantec, Sun, Juniper Networks/Netscreen, Oracle and others. This is also the location of some of the highest ranked universities in America. Progent has built a world-class group of experts from this large talent pool.
VPN Access for Popular Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Quick Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent consultants have over 10 years of experience supporting the Microsoft family of technologies.
Full Portfolio of Security Help
Progent's certified security team members can help you perform complete security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Remote Computer Network Administration and Support
Remote support tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Nationwide Remote Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in America. Progent's certified experts have the experience to help you troubleshoot and solve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Sun Solaris Consulting
Progent offers your company access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Custom Development Services
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for organizations of all sizes.
Network Monitoring
Progent offers an assortment of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your information system and identifies issues before they can disrupt your network.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office computer networks incorporate software and hardware solutions from dozens of different manufactures, which results in further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all facets of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can used by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical problems efficiently, at the least expense to you.
Apple Mac Consulting Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments incorporating a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network system that is reliable, secure, efficient and aligned with your business objectives.
Key characteristics of Microsoft Dynamics Great Plains software include a modular structure that lets you license just the functionality you need, a standardized architecture based on Microsoft technologies to secure your investment and offer a tightly integrated environment, advanced reporting capabilities that permit you to monitor all operations, income and spending and sales patterns, compatibility with Microsoft Office to enable access to corporate information, the capability to integrate data from almost any database or workstation software into Microsoft Great Plains, plus an open architecture that makes it possible to create custom programs. Progent can help you configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer expert Great Plains consultants to show you how to turn the powerful features of Great Plains software into a high-value business solution.
Progent can assist your business to design and execute a smooth transition from a UNIX-powered information system to a network based on Windows and suited for running Microsoft's popular office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to preserve your data and reduce business discontinuity by developing an efficient migration plan that protects your existing investments in UNIX application and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of existing infrastructure, transition strategy and testing, Microsoft Exchange migration expertise, data and application migration, and server and mass storage transition and consolidation.
Progent offers the services of Cisco switches consultants to provide professional network design and support services for information networks based on Cisco switching products. Cisco switches offer exceptional Quality of Service to help ensure that data traffic is identified and ranked, and that congestion is minimized. Configuration of Quality of Service for a Cisco switch is greatly simplified through auto-QoS, a function that finds Cisco IP phones and automatically configures the switch for the appropriate classification and egress staging. This streamlines traffic prioritization and network throughput without forcing your IT staff to design a complex switch configuration. Through the Cisco Catalyst switches for small and midsized companies, Cisco enables customers to realize the full advantages of adding smart services into their IT networks. A Cisco network switch makes it possible to install capabilities that make the network infrastructure consistently able to handle real-time tasks, scalable to support growth, secure enough to protect sensitive information, and capable of differentiating and managing data flows. Progent’s Cisco-certified IT professionals can help you choose and install a Cisco Ethernet switch to optimize your system's performance and availability.
Progent's certified Systems Management Server consultants have extensive experience helping small and mid-size businesses save time and cut costs by using SMS 2003 to manage configuration and change processes. Progent can help you use Microsoft Systems Management Server 2003 to reduce change and configuration management costs, enhance system security, maximize output by keeping software current, enforce compliance with software licenses, and record program usage patterns to help you arrive at smart buying choices. Progent can show you how to profit from SMS 2003's cost-saving capabilities for automated software installation and application installation, security update management, asset management, plus software and hardware inventory. Progent's expertise with offsite support can further amplify the financial advantages of SMS 2003 and Progent's CISSP-certified consultants and CISM-certified security experts can show you how to create a complete security strategy that incorporates the cutting-edge security functions of SMS 2003. Progent also provides world-class consulting for Microsoft Operations Manager (MOM), which is a vital component of Microsoft's System Center 2005 platform for integrated information system management.
Even if your business has a small computer services staff and a modest technology budget, your information system can still have the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-qualified network professionals, the most recent network management products for 24x7 monitoring and alerts, and economical service programs such as a help desk call center to keep your mission-critical network applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to cut service expenses, resolve problems quickly, and prepare for problems before they impact system performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent can help with MOM 2000 and MOM 2005 to give small company systems enterprise-class reliability, protection and capacity.
If you want to revamp your production web site, build internal webs for purposes such as human resources or employee training, establish a high-impact web presence for a new business, or write line-of-business, data-driven specialized web solutions, Progent can provide talented and experienced web developers. Progent's experts can also show you how to build and manage a safe, fault-tolerant server and communications infrastructure, including remote and wireless access, to support your web solutions.
Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of network support, performing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of individual best practices that are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems rapidly.
Progent's Microsoft certified engineers can provide world-class consulting for corporate-wide implementations of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-location Exchange Server rollouts or updates and can provide onsite technicians to assist large companies with installations of Microsoft Exchange in the San Francisco Bay Area or any area served by Progent's consultants.
If your office computer system combines Sun Solaris technology with Windows, Progent can assist you to integrate your computers into a unified network that allows all your OS platforms to run side by side for easy administration, transparent dataflow, high reliability, enhanced performance, and tight protection. Progent's Solaris and Windows coexistence support offerings include network infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical support and repair, on-site technical support, and help desk services.
As the global leader in IP connectivity, Cisco provides the industry's most comprehensive line of solutions for allowing ISPs to deliver protected, flexible, value-added voice, video, and data services. Progent's Cisco-certified network consultants have extensive background serving the special needs of Internet Service Providers by assisting ISPs to architect, implement, and support high-availability, scalable network solutions appropriate for shared public networks.
Progent delivers convenient, immediate, and affordable access to CCIE engineers. Cisco Certified Internetwork Experts are elite network gurus who earn this prestigious classification only as a result of thorough examination by Cisco. CCIEs can resolve even the most complicated issues surrounding network design, configuration, repair, and support. Progent’s CCIE experts work intimately with Cisco engineers in analyzing issues with Cisco's IOS platform and developing workarounds or acquiring patches to resolves anomalies. Progent can provide fast contact with a CCIE by telephone so you are able to get instant help for tough network problems that are impacting worker productivity but are beyond the expertise of your usual network service providers. Progent's CCIE support experts can access your environment via state-of-the-art remote support tools to deliver timely and affordable analysis and remediation of critical network difficulties.
Progent’s experienced Cisco IT security consultants provide expert PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system,minimizing common OS-specific security gaps. PIX firewalls provide a variety of integrated security and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, interoffice and remote access IPSec VPN communication, smart networking services, and comprehensive management solutions. Cisco's ASA 5500 Adaptive Security Appliances leverage technology developed for security appliances from Cisco's PIX 500 family. Progent’s network security consultants can show you how to choose and configure any Cisco PIX 500 or ASA Series security appliances including the PIX 515E Firewall, the PIX 525, and the ASA 5540 Adaptive Security Appliance.
For large businesses, Progent can supplement internal network support groups by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2003 integration, Systems Management Server (SMS) expertise, and SQL Server consulting. For the nationwide or worldwide businesses with branch offices in the San Francisco Bay Area, Progent can act as a transparent nearby supplement of enterprise network management. Progent’s enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project management, and top-level service for multi-site office environments powered by Enterprise Windows 2000. Progent can offer on-site consultants and technicians to assist with a campus relocation or branch move, or a system architect to assist with building or using an Internet Data Center or Hosting Facility.
