For business networks located throughout the state of Pennsylvania, Progent's Microsoft certified technicians can provide remote phone support and troubleshooting to resolve your computer network troubles fast and cost effectively. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the high cost and time delays associated with on-site service dispatches.

If your Pennsylvania company is located beyond the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your nearby network support choices may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís team of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a broad range of clients. This means you get not just the technical competency needed for the task, but a consultant with proven methods for applying that expertise to provide efficient network solutions.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento is available for testing mission-critical applications, developing efficient migration procedures, assessing and optimizing performance, designing or validating disaster recovery solutions, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent clients who lack sufficient in-house resources to assemble effective pilot systems, the lab reduces capital costs and engineering risk while keeping vital network initiatives on schedule.

Microsoft Exchange Server 2016 Upgrade Support Services
Progent's certified MS Exchange 2016 migration consultants can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Consulting and Troubleshooting Services for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to provide a unified solution for deploying and administering virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade smoothly from legacy releases of VMM, design workflows for building and installing VMs and VM hosts, design high-availability scale-out clusters, connect your private cloud resources with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the strategic advantages of new capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.

In-depth Experience with Microsoft's Leading Server Software
Progent's team of IT consulting experts can assist large organizations to plan, install, and manage major rollouts of key Microsoft technology by providing support such as Active Directory design, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2013 design and installation, Microsoft Skype for Business Server migration support and Microsoft Lync Server integration, plus Microsoft SQL Server 2016 migration and Microsoft SQL Server 2014 application development. Progent has worked with some of the world's biggest companies to integrate technology based on Microsoft servers and offers branch office IT supports for enterprises with local offices in Silicon Valley and the San Francisco Bay Area or major cities across the United States.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, administer and repair VMware vSphere and vCloud-powered virtualization solution for on-premises networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consultants offer world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.

Progent's Consulting Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level platform that enables small organizations to make the move from the traditional stand-alone in-house datacenter to the new hybrid networking paradigm that includes local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and technical support for Windows Server Essentials. Progent can assist you to evaluate the possible business benefits of moving to Essentials and implementing a hybrid on-premises/cloud design for your network environment. Progent can provide full-service project management support so you can design and carry out an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure planning and integration consulting services.) Progent also offers as-needed consulting, technical support, and customized training.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-level data center colocation sites in Northern California and larger metropolitan areas throughout the U.S., and Progent's Internet data center support team can enhance your network's reliability and performance by helping you choose a colo facility that meets the particular requirements of your organization including geographic proximity, space, communications, budget, and value-added features and services. Progentís data center IT services are intended for companies with equipment housed at colocation hosting sites and in need of timely on-site assistance at the colocation site as well as online support from Microsoft and Cisco certified experts. Progent offers a selection of co-location center support services including network architecture analysis, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and installation of fault tolerant systems, architecting and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating high-availability server and storage clustering configurations.

Comprehensive Documentation of Services Delivered
Progent provides complete and meaningful documentation of all service work to ensure customers donít ever feel like a hostage to their support company. Progent sends email documentation of services shortly after completion of each support task, and also sends a hard copy along with monthly invoices. Comprehensive network service reporting makes it less risky for customers to transfer to a different support provider or take on increased support duties internally. Good service reporting also provides IT managers the visibility needed to assess the quality of support services and develop better informed IT expense projections.

Web Development Consulting
If you want to spruce up your company web, create internal web sites for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web architects and developers. Progent's consultants can also help your company to host your web solutions by designing and managing a protected, robust server and communications infrastructure featuring offsite and mobile connectivity. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for popular web authoring tools. For database-driven web sites, Progent can provide the expertise of certified MS SQL Server developers, Oracle developers and database administrators, and MySQL experts.

Cisco IOS Update Support
If your network includes Cisco routers, you could be using an outdated version of IOS, the control software used in most Cisco router and current switches from Cisco. Cisco frequently provides updates to IOS to fix bugs, plug security vulnerabilities, or improve features. Unfortunately, updating IOS or other Cisco control software can be a challenge, depending on your Cisco equipment and your network environment. For example, there could be limitations of internal Flash storage that might cause a new software release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad array of support services associated with upgrading Cisco IOS software or any other Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run audits of your router software, recommend sensible updates, provision Cisco devices, copy software images, activate and test your new software, tune performance, troubleshoot issues, and train your network support staff how to get the benefits of any important new features.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out about the complete ProSight series of value-priced network management outsourcing services for small and mid-size businesses.

Contact a Progent Network Support Expert
To learn how you can get in touch with a Progent network support expert for remote or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Help.














© 2002- 2018 Progent Corporation. All rights reserved.