For small company networks located within the state of Pennsylvania, Progent's Microsoft qualified technicians can deliver remote phone help and remote troubleshooting to resolve your network systems problems fast and affordably. Progent has acquired world-class skills, software utilities, and support knowledge bases to diagnose and fix network problems without the high cost and time delays normally associated with onsite technical service dispatches.

If your Pennsylvania company is located beyond the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network support choices may be limited in technical capability, or not available during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of customers. This means you get not just the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to assist with cost effective network solutions.

Full Portfolio of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security engineers can assist you to perform comprehensive security assessments, restore operations rapidly from virus and worm attacks, configure firewalls, configure secure techniques for off-site and mobile connectivity, install spam filtering and email encryption, and craft a corporate-wide security strategy built around 24x7 automated network monitoring.

Progent's Integration and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, availability, BOYD integration, plus built-in business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for data warehousing, Jason support, Row-level Security, Mobile Report Publisher, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft certified SQL Server 2016 consultants offer remote and onsite expertise to assist businesses of all sizes to plan, deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning across multiple sites, centralizes security and compliance settings control, inventories network resources, protects against corporate data leakage, performs health reporting, enables safe self service, and offers a single point of control for managing multi-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help your organization with any aspect of designing, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

ProSight Systems Watch Automated Server and Desktop Monitoring
ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network. Find out more about Progent's entire ProSight series of low-cost managed services for small and medium-size organizations.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top class of companies that operate closely with Microsoft, have demonstrated advanced technical skills, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of IT experts who have undertaken extensive certification testing. Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early access to beta software for training and study purposes.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or inappropriate data or spam. ProSight Email Guard's email content filtering solutions can also help your business avoid being blacklisted and stay compliant with industry security standards and government requirements including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out more about the entire ProSight family of low-cost network monitoring and management services for small businesses.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, configuring SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Microsoft Dynamics NAV Consulting
The most recent release of MS Dynamics NAV ERP offers powerful innovations such as specialized Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV ERP professionals can provide programming, integration and troubleshooting services to help you to get the most from Microsoft Dynamics NAV. Progentís consultants can assist you to connect MS Dynamics NAV to additional services and applications. Also, Progent can help your organization to create and analyze databases so you can enhance your understanding of your business, acquire more clients, expand your marketing campaigns, and form successful partnerships.

Examples of Online Support Services Offered by Progent for Cisco Routers
Among the popular online Cisco router consulting services offered by Progent are configuring domain name, IP addressing, routing maps, T1, and user accounts; configuring HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing configuration, and BGP peering arrangements; updating router's IOS image; configuring and testing failover; fixing VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and availability planning.

Microsoft Dynamics GP (Great Plains) Consultants
Progent can provide a Microsoft Dynamics GP technical professional to assist you to support and improve your Microsoft Dynamics GP-powered management information solution. Progent can also assist you to plan and implement an efficient Great Plains migration from an older accounting package so that you preserve your data, improve your protection, improve your reporting and management analytics, take full advantage of Microsoft Office support, and eliminate business impacts by designing and adhering to an intelligent migration plan.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have certain Exchange mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Office 365 network. Progent's Exchange specialists can deliver as-needed expertise to help you resolve stubborn technical problems and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and on budget. For details about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration with on-premises Exchange.

Planning and Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 provided by Progent's experts include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, streamlined provisioning and administration, infrastructure optimization, Wi-Fi support, business continuity planning, custom training for network management personnel and users, and ongoing Call Center support services.

One-stop Shopping for Full-spectrum Network Consulting Services
Progent can be a one-stop source for most network support needs for small businesses. While focused on supporting environments from Microsoft and Cisco, Progent engineers regularly deploy, configure, and troubleshoot technologies from leading hardware and software vendors such as Check Point, WatchGuard, and Symantec. Progent also provides expertise for Apple OS X and Apple IOS technology, Linux consulting, Citrix Systems consulting, and Juniper Networks expertise.

Consulting and Support Services for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager helps to ensure top performance and dependable uptime for critical workloads by offering unified, mixed-platform monitoring of physical and virtual resources installed throughout on-premises systems and private and public clouds. Progent's SCOM consulting team offers advanced online and onsite support to assist organizations of any size to design, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent's SCOM 2016 consultants can assist you to move to SCOM 2016 from earlier versions or from other monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to include infrastructure based in public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers offer advanced remote and onsite support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small or midsize companies and campus networks to enterprise data centers and public clouds. Progent can show you how to implement Cisco's quickly evolving switching technology to achieve the throughput, expandability, availability, virtualization, data protection and ease of management needed by your business. For information about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, see Catalyst switch consulting services. For details about Progent's consulting and support for Cisco's Nexus family of switches, see Nexus switch support. To find out about Progent's support services for Cisco Meraki switches, see Meraki switches consulting and troubleshooting services.

Video Conferencing and Telepresence Consulting Services
Progent offers the support of an accredited video conferencing and telepresence consultant with expertise deploying technology from the leading telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, expand, or troubleshoot a video conferencing environment that preserves your investment and maximizes the business value of your information system. Progent can also provide the services of infrastructure consultants who can assist companies of any size to build and maintain a communications network that delivers the performance, dependability, protection, and scalability you need to accommodate your telepresence solution.

Contact a Progent Network Consultant
To find out how to access a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Remote Network Help.














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