For small company networks located throughout the state of Pennsylvania, Progent's Microsoft and Cisco certified technical team members can provide phone help and troubleshooting to solve your network systems problems fast and affordably. Progent has developed enterprise-level expertise, sophisticated tools, and support knowledge bases to diagnose and resolve network problems while avoiding the cost and delays associated with in-person service visits.

If your Pennsylvania business is situated beyond the larger metro areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local network systems support options may be limited in technical capability, or not available during an emergency. This can result in a network environment that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís staff of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical projects for a diverse range of customers. This means you obtain not only the technical expertise needed for the job, but a professional with proven methods for applying those skills to assist with affordable network solutions.

The Progent Test Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento, California has a variety of advanced computers and network equipment that can be used online or on site to accommodate piloting, evaluations, performance testing, repair, disaster recovery planning, training, and additional purposes to help Progent's clients successfully carry out large-scale IT initiatives.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers world-class online technical support for Windows and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and resolve complex network problems quickly and affordably. The scope of information technology expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to the right subject matter experts as necessary. Whether you require one-time phone support and remote repair or ongoing access to a Help Desk Technical Response Center, Progent's engineers can provide your organization with enterprise-level support without the cost and administrative hassle of maintaining a big internal support group.

SQL Server 2012 Consulting
Progent offers the support of certified SQL Server 2012 consultants as well as experienced database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and security consultants to help your business to maintain your Microsoft SQL Server 2012 solution and define a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also help your company to migrate to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Microsoft Dynamics NAV Consulting
The most recent version of MS Dynamics NAV ERP includes several innovations including specialized Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV consulting experts offer software development, integration and troubleshooting services to help your company to get the most from MS Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV to other services and programs. In addition, Progent can help your organization to create and analyze databases so you can enhance your understanding of your operations, attract additional customers, expand your sales strategies, and build successful partnerships.

Cisco Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), previously known as CallManager, functions as the foundation of Cisco's collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express offer a location-independent IP-PBX solution by integrating with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can assist with any aspect of CUCM support and troubleshooting in areas such as integrating Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Collaborative Approach to Service and Technical Issue Escalation
Computer networks have become increasingly sophisticated. At the same time, typical small business networks incorporate solution from many different suppliers. This makes computer integration and maintenance increasingly challenging. It is impossible for even the most capable engineer to have in-depth knowledge in all facets of information technology, or broad practical experience in the thousands of hardware and software products, versions, and revisions that small businesses include in their information networks. Progent utilizes a collaborative methodology to computer consulting and depends on subject matter experts to bring in-depth knowledge when necessary to resolve the most intractable problems effectively, at the lowest expense to you.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can assist your IT team to plan, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to manage and operate, ready to handle your vital applications, and seamlessly integrated into hybrid cloud environments. Online and onsite support available from Progent span a selection of wireless technologies and include smartphone and tablet integration, Wi-Fi infrastructure design and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

CRISC-certified Network Risk Management Experts
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to verify an IT professional's skills to design, implement, and support information system control mechanisms to reduce IT risk. Progent can provide the services of a CRISC-certified engineer to assist you to create and execute a business continuity strategy that follows leading practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.

One-stop Shopping for Full-spectrum Network Consulting Services
Progent can act as a single source for most IT support requirements for small businesses. While focused on supporting solutions from Microsoft and Cisco, Progent consultants regularly deploy, configure, and troubleshoot solutions from leading hardware and software vendors including Check Point, WatchGuard, and Symantec. Progent also provides support for Apple Mac OS X and Apple IOS technology, Linux consulting, Citrix Systems consulting, and Juniper/NetScreen expertise.

Progent's Online Consulting and Training Support for Microsoft Office Desktop and Office 365
Progent's Microsoft Office and Office 365 experts can help businesses of any size to integrate Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive productivity solution that offers fast ROI and enables improved business results. Progent can help you to interface Office or Office 365 applications with one another and with other core Microsoft platforms such as SharePoint Server, Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you fix compatibility issues between various releases of Office and offers live online Microsoft Office and Office 365 training to individuals and groups.

Get in Touch with a Progent Computer Support Expert
To see how to access a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or visit Remote Computer Help.

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