Enterprise Support Services

Internet colocation sites provide businesses of all sizes an affordable alternative to create a secure, fault-tolerant solution for housing mission-critical networks. Data centers house application servers, switches, mass storage and other gear. Progent’s data center consulting services deliver professional on-premises and online assistance for businesses who utilize colocation centers in Pittsburgh, Pennsylvania.

Colocation Center Support Services
Progent’s Internet data center support services are intended for businesses that have equipment located at colocation facilities and who require responsive on-site and on-line support from Microsoft and Cisco qualified engineers.

Progent provides a broad selection of Internet data center technical support services, including system design evaluation, Microsoft Windows and Linux server installation, troubleshooting for server and communications infrastructure, developing and deploying fault-tolerant configurations, configuring multi-layer protection mechanisms, firewall setup and repair, designing load balancing environments, developing robust server clustering configurations, and providing virtual server expertise.

24x7 System Monitoring
Businesses who use colocation facilities can leverage Progent’s Microsoft System Center Operations Manager subscription service to get 24x7 network monitoring that extends well beyond conventional accessibility testing. The Technical Response Center can react quickly to incipient problems uncovered by Microsoft Operations Manager before they progress to serious network failures. Progent provides expert online troubleshooting for fast and cost-effective repairs, or if required Progent can dispatch certified consultants to the data center for on-premises support.

Progent’s expert consulting offerings are an economical alternative to the managed services bundles provided by some colo sites because with Progent you pay only for the services you require when you receive it. No ongoing retainers or monthly services agreements are necessary.

The Smart Choice for Colocation Facility Support
Since Progent’s consultants have in-depth backgrounds working with colocation centers in Pittsburgh, Pennsylvania, Progent can communicate efficiently with their engineering, administration, and operations teams to expedite service requests and prioritize issues for speedy solutions.

If your business is considering moving to a colocation center for the first time, Progent can architect a comprehensive strategy that will meet your business goals, operational needs, and financial limitations, while following proven methodologies for colocation environments. Critical areas including high availability, remote administration, protection, replication and recovery, and hardware support can all be handled by Progent's IT experts with extensive field-proven experience that enables them to recognize which approaches work and which are problematic. Progent can oversee your complete migration into the colocation facility, including full project management services to enable a seamless move with minimal interruption of operations.

Your company can use Progent’s colocation center professionals as a backup to your internal network support group or as a second-level escalation option for complex issues with network appliances or server configuration. Progent’s philosophy of promoting knowledge transfer from our certified engineers to our client's in-house network support personnel ensures that our clients get the top payback for their network support dollars.

Progent can help you to select a colo site that addresses your particular technical needs, connectivity options, service response capability, physical security standards, redundancy goals, financial limitations, and physical proximity targets.

The capabilities and pricing of colocation services can differ dramatically. To enable you to make the best decisions for your circumstances, Progent’s consultants can clarify the ramifications and trade-offs involved with the Internet data center options available in Pittsburgh, Pennsylvania.

Below is a selection of major colocation sites in Pittsburgh, Pennsylvania where Progent can provide local and online network support services:

Ascent Data
A90 Beta Drive, Pittsburgh

Citynet Pittsburgh
Allegheny Center Mall, Pittsburgh

Cogent Pittsburg
650 Smithfield, Pittsburgh

Expedient Communications - Pittsburgh
810 Parish Street, Pittsburgh

Switch & Data Pittsburgh
100 South Commons, Suite 126, Pittsburgh

TeraSwitch Networks - DC1
1016 North Lincoln Ave, Pittsburgh

XO Pittsburgh
Allegheny Center Mall, Pittsburgh

Ask Progent about Data Center Support
For help with networks hosted at a colo site or for assistance developing a colocation plan, phone Progent at 800-993-9400 or go to Contact Progent.