Progent offers customers the services of consultants who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients deserve to be sure that their computer support professionals have formal testing plus extensive practical field experience so that Progent's clients can engage Progent's support with confidence. In many cases, vendor credentials such as the CCIE brings priority for significantly better vendor help than is available to non-certified service providers, enabling Progent to deliver customers a higher level of IT support. In addition, major credentials such as CISSP or ISSEP for network security can help enterprise customers to show compliance with regulatory demands by using the assistance of recognized IT professionals.