For replies to frequent questions about becoming a consultant at Progent, visit Working with Progent Frequently Asked Questions.

Additional Topics of Interest

Windows 2003 Server Online Support
Specialist Atlanta, GA

Progent's certified Windows 2003 Server engineers offer computer help and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and support offerings include system planning, installation, project management, on-site and off-site network support and troubleshooting, Call Center outsourcing, expert security services, comprehensive outsourcing, and cost-effective co-sourcing.

Cisco VoIP Computer Firms
Remote Support in Winston-Salem, NC

As the worldwide standard in IP networking, Cisco offers the most comprehensive range of products for enabling Internet Service Providers to deliver protected, scalable, value-added voice, video, and data products. Progent's Cisco-certified network professionals have experience addressing the distinct needs of Internet Service Providers by helping Internet Service Providers to design, deploy, and support high-availability, scalable network solutions appropriate for public networks.

CCSA Small Business Outsourcing
Computer Consulting Company for ITIL

Progent provides clients the services of consultants who have earned some of the computer industry's most prestigious certifications. Progent believes that customers have the right to be sure that their IT support professionals have formal training plus extensive practical backgrounds so that Progent's customers can engage Progent's support with trust. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly better vendor assistance than is offered to uncertified service providers, allowing Progent to deliver customers a higher class of computer service. In other cases, major certifications such as CISA or ISSAP for network security can aid corporate customers to show compliance with regulatory requirements by engaging the services of accredited IT professionals.

Online Help Desk Onsite Technical Support
El Paso, TX MCSE Expert Certified Online HelpDesk Call Center Remote Troubleshooting

The Help Desk Call Center support delivery structure used by Progent gives small and midsize organizations an affordable alternative to reliance on freelance service individuals by offering broad expertise shared by numerous support teams, optional round-the-clock access to emergency assistance, fast escalation to top-level experts for solving even the most difficult issues, service consistency and reliability, quick follow-up enforced by veteran service managers, a selection of convenient mechanisms for requesting service tasks, and excellent process visibility enabled by trouble ticket updates and accessible through a web-based portal.

IP Telephony Specialist
Online Support for IP-PBX North Dakota

Cisco Unified Communications Manager, previously branded CallManager, operates as the core of Cisco's collaboration platform. CUCM and Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's CCIE-certified network consultants can help with any aspect of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and desktop video phones, designing dial plans, configuring SIP trunking and PSTN calling, deploying ISR routers with CUBE support, designing UCS server failover systems for high availability, and integration with Exchange and Skype for Business.

Security Contractors for Juniper Junos
Juniper Junos Management Compliance Audit

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

Windows Server 2012 Storage Spaces IT Services
Windows Server 2012 Virtual Fibre Channel Support Outsourcing

Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support, staff, develop a corporate-wide security strategy, automate network management, assist with creating applications, and generate and validate a DR/BC plan.

Catalyst Ethernet Switch IT Services
Catalyst 6500 Switch Onsite Technical Support in Michigan

Cisco's Catalyst family of managed modular and fixed switches provide control and performance at the access, distribution, and core areas of converged voice, HD video, and data networks for organizations that range in size from small businesses and branches to global enterprises and service providers. Progent's Cisco-certified consultants can provide remote and onsite support for Catalyst switches to help your organization to plan an efficient infrastructure that addresses your specific business needs, configure proof-of-concept testing, deploy Catalyst switches, implement and validate a sound security plan, automate system management and monitoring, provide repair and support services, maximize switch performance, set up Catalyst's high-availability (HA) solutions for non-stop operation, and upgrade transparently from End-of-Life Catalyst switches to current models.

DoubleTake Software Backup IT Services
Double-Take Software Backup Consultant

Double-Take publishes a selection of products intended to provide small and midsize businesses a range of affordable alternatives for replicating and recovering business-critical workloads such as Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progentís business continuity planning experts have extensive backgrounds integrating Double-Take products into small business IT systems to achieve a high state of fault tolerance and business continuity readiness at a budget-friendly cost.

Security Architecture Security Auditor

For small and midsize companies, computer security and compliance is too complicated to master yet too risky to ignore. The largest largest enterprises have been breached, and the leading cloud services have on occasion been knocked out. It looks like there's no place to hide. Progent has made it affordable for small and midsize companies to carry out vital IT security projects effectively by offering the benefit of billable time to the nearest minute without any minimum billing for remote support. You can have access to a world-class computer consultant to provide just the help you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any level of network security including security audits, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security strategy.

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