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  Nationwide Remote Help:
Immediate Phone Support
Nationwide  888-412-5546
  San Francisco Peninsula:
San Francisco
San Francisco  415-321-5400
San Mateo County
San Mateo  650-931-2400
  Silicon Valley:
San Jose - Santa Clara
San Jose  408-240-9400
Palo Alto
Palo Alto  650-543-0400
Fremont
Fremont  510-933-0400
  East Bay:
East Bay
Oakland  510-899-7400
Hayward
Hayward  510-300-1400
Walnut Creek
Walnut Creek  925-362-2400
Pleasanton - San Ramon
Pleasanton  925-621-2400
  North Bay:
San Rafael
San Rafael  415-526-1400
Northern Sonoma County
Santa Rosa  707-303-4400
Petaluma
Petaluma  707-559-7400
Solono County
Vacaville  707-470-1313
  California Central Valley:
Sacramento
Sacramento  916-273-1400
Roseville - Citrus Heights
Roseville  916-910-1200
  Monterey Bay:
Santa Cruz County
Santa Cruz  831-600-4300

Sign Up In Advance for Progent Service

for Small and Midsize Office IT Systems
Anywhere in North America


If you need immediate technical help, you can use Progent's web signup service to receive remote troubleshooting assistance from a Microsoft-certified online support engineer. Progent's emergency remote support costs $2.95 per minute. To request emergency help via Progent's web signup service, click here.

If you do not need immediate remote support but expect to require help with your network in the near future, by contacting a Progent sales specialist now and signing up as a client you can save time and money when it's time to ask for assistance. In addition, by starting now you will be able to develop a relationship with your primary engineer, who will get to know your environment and be able to deliver better service when you need it.

Advantages to registering as a Progent customer include:

  • Timely access to an appropriate computer technician, network engineer, or professional specialist
  • On-site technical support throughout the United States
  • Lower billing rates and monthly terms
  • No need to register again for each incident

    Fast Access to the Optimum Level of Expertise
    Once you have signed up as a Progent client you can access Progent's IT expertise for scheduled tasks such as server installations or email migrations, ongoing projects such as network security and performance monitoring, and all unexpected network emergencies that require fast and professional response. Your account manager will make sure that the appropriate technical resources are available, and the lead engineer assigned to your account will over time become familiar with your environment and be able to provide increasingly efficient service.

    On-site Technical Support if Required
    Progent can provide on-site technical support for registered clients in most zip codes in the United 5tates. Although Progent is one of the leading providers of affordable online IT support and has developed innovative ways to resolve the majority of network problems remotely, Progent also recognizes that many situations do require a certified computer technician to be physically present at your data center. Once you have signed up as a Progent customer, Progent can schedule on-site service calls to any major city in any state in the U.S. and the response time is usually less than 24 hours.

    Lower Billing Rates and More Convenient Terms
    Existing Progent customers receive the lowest billing rates offered by Progent and for long-term projects or multiple small jobs the savings compared to emergency online rates can be substantial. Your account manager can explain the billing rates available to you for various tasks and, for companies with good credit, can also arrange for billing terms of up to 30 days. Progent charges no sign-up fee or monthly retainers, and billing granularity is on the same per-minute basis for emergency customers and for registered clients, so no matter how you look at it, you come out ahead as a registered Progent client.

    Avoid Going Through the Sign-up Process for Each Service Request
    Whenever you utilize Progent's emergency online services, each incident requires that you go through Progent's web sign-up procedure, which includes entering not just a description of the current problem but also company and credit card information. This can become a hassle for repeat customers who have settled on Progent as their first line of defense against network emergencies. By registering as a Progent client, you receive the same fast response, certified expertise, and dependable follow-up that Progent is known for, and you bypass the web sign-up process so you can go directly to resolving your network crises.

    How To Sign Up with Progent
    To contact a sales specialist about signing up for free as a Progent client, call Progent at 800-993-9400 or send email to information@progent.com.




    © 2002-2009 Progent Corporation. All rights reserved.



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    Cities Where Progent Has
    Provided Remote Support

    Alameda, CA
    Alamo, CA
    American Canyon, CA
    Anaheim, CA
    Anchorage, AK
    Annapolis, MD
    Aptos, CA
    Arlington, TX
    Arnold, CA
    Atherton, CA
    Atlanta, GA
    Auburn, MA
    Austin, TX
    Baltimore, MD
    Beaverton, OR
    Bellevue, ID
    Belmont, CA
    Benicia, CA
    Berkeley, CA
    Berlin, CT
    Blacklick, OH
    Blythe, CA
    Boca Raton, FL
    Boise, ID
    Boston, MA
    Brisbane, CA
    Broadway, VA
    Brunswick, GA
    Burlingame, CA
    Cameron Park, CA
    Campbell, CA
    Carmel, CA
    Castro Valley, CA
    Chicago, IL
    Cincinnati, OH
    Citrus Heights, CA
    Cleveland, OH
    Columbia, SC
    Concord, CA
    Coral Springs, FL
    Corpus Christi, TX
    Corte Madera, CA
    Cottonwood, AZ
    Cromwell, CT
    Cupertino, CA
    Cypress, CA
    Dallas, TX
    Daly City, CA
    Danville, CA
    Darien, IL
    Decatur, GA
    Denver, CO
    Dixon, IL
    Downey, CA
    Dublin, CA
    Eagan, MN
    Eagle, ID
    East Palo Alto, CA
    Edgecomb, ME
    El Cerrito, CA
    El Dorado Hills, CA
    El Granada, CA
    El Paso, TX
    Elgin, IL
    Emeryville, CA
    Escondido, CA
    Fairbanks, AK
    Fairfield, CA
    Farmington, NM
    Fayetteville, GA
    Fergus Falls, MN
    Fontana, CA
    Fort Worth, TX
    Foster City, CA
    Fremont, CA
    Frisco, TX
    Fort Lauderdale, FL
    Fort Worth, TX
    Geyserville, CA
    Gilroy, CA
    Glendale, CA
    Grand Ledge, MI
    Granite Bay, CA
    Grass Valley, CA
    Greenbrae, CA
    Grover City, CA
    Hayward, CA
    Heathrow, FL
    Herndon, VA
    Hillsboro, OR
    Houston, TX
    Hurricane, UT
    Indianapolis, IN
    Irvine, CA
    Jackson, MO
    Jackson, WY
    Jefferson, OH
    Jersey City, NJ
    Kapolei, HI
    Kent, WA
    La Jolla
    Lansing, MI
    Las Vegas, NV
    LaVergne, TN
    Lawrenceville, NJ
    Lincoln, CA
    Little Rock, AR
    Livermore, CA
    Loganville, GA
    Los Altos, CA
    Los Angeles, CA
    Los Gatos, CA
    Lubbock, TX
    Lutherville, MD
    Manteca, CA
    Mather, CA
    McKenzie, TN
    Menlo Park, CA
    Mertztown, PA
    Mesa, AZ
    Miami, FL
    Milford, DE
    Mill Valley, CA
    Milpitas, CA
    Milwaukee, WI
    Minneapolis, MN
    Modesto, CA
    Monterey, CA
    Moraga, CA
    Morgan Hill, CA
    Mountain View, CA
    Mt. View, CA
    Mulino, OR
    Napa, CA
    Nashua, NH
    Nevada City, CA
    New York, NY
    Newark, CA
    North Kingstown, RI
    Novato, CA
    Oak Park, IL
    Oakland, CA
    Oakland Park, FL
    Oakville, MO
    Omaha, NE
    Orange, CA
    Orinda, CA
    Owings Mills, MD
    Pacheco, CA
    Paget, Bermuda
    Palm Beach, FL
    Palm Beach Gardens, FL
    Palo Alto, CA
    Panama City, FL
    Paso Robles, CA
    Patterson, CA
    Petaluma, CA
    Phoenix, AZ
    Pittsburg, PA
    Plano, TX
    Pleasant Hill, CA
    Pleasanton, CA
    Plymouth, MI
    Point Reyes Station, CA
    Point Richmond, CA
    Portland, OR
    Portola Valley, CA
    Raleigh, NC
    Rancho Cordova, CA
    Redwood City, CA
    Redwood Shores, CA
    Reno, NV
    Richmond, CA
    Rio Vista, CA
    Riverton, UT
    Rockville, MD
    Rolling Meadows, IL
    Roseville, CA
    Round Rock, TX
    Sacramento, CA
    Saint Paul, MN
    Salt Lake City, UT
    San Carlos, CA
    San Francisco, CA
    San Jose, CA
    San Leandro, CA
    San Mateo, CA
    San Pablo, CA
    San Rafael, CA
    San Ramon, CA
    Santa Clara, CA
    Santa Cruz, CA
    Santa Rosa, CA
    Saratoga, CA
    Sausalito, CA
    Scotts Valley, CA
    Scottsdale, AZ
    Sealy, TX
    Sonoma, CA
    Soquel, CA
    South Lake Tahoe, CA
    South San Francisco, CA
    Springville City, UT
    Stockton, CA
    St. Helena, CA
    Sunnyvale, CA
    Temecula, CA
    Tempe, AZ
    The Woodlands, TX
    Tracy, CA
    Trumbauersville, PA
    Tualatin, OR
    Turlock, CA
    Union City, CA
    Union City, GA
    Vacaville, CA
    Vancouver, WA
    Victorville, CA
    Walnut Creek, CA
    Waltham, MA
    Watsonville, CA
    Wayne, NJ
    West Hollywood, CA
    West Sacramento, CA
    Westport, CT
    Wilmington, DE
    Windsor, CA
    Winter Park, FL
    Wichita, KS
    Woburn, MA
    Woodcliff Lake, NJ
    Woodland, CA
    Woodside, CA
    Yakima, WA
    York, NE
    Yountville, CA
    Yuba City, CA