Technical Expertise Plus Commitment to Excellent Service Equals Satisfied Customers
Progent's certified network engineers offer expert help with a broad range of products and technologies and can deliver that expertise remotely nationwide or onsite in select cities throughout the United States and anywhere in Northern California. Progent provides online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Mac OS X, or for environments that include a combination of Windows and UNIX-family technology. Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S.

The selection of customer testimonials that follow reflect the commitment to excellent service and the technical know-how that characterizes Progent's information technology consulting team:

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Cliff walked me through the problem on a Sunday night, Memorial Day Weekend, and got me up and running in less than an hour. He was a true professional and great trouble shooter allowing me to continue with business as usual through the remainder of the weekend. He did a great job, well beyond normal line of duty, by answering the phone on a Holiday weekend and by taking the time to troubleshoot and solve my problem. This entire situation reminded me of why I chose your company in the first place. You are a group of consummate professionals. I will be in contact this week to set up a date to evaluate my system and get back on a regular schedule with your group. I have let it slide and now realize how important it is to stay current.

All the best and again great job!

— JB, San Francisco, California

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I just wanted to let you know how much I appreciate Eric! Our network guy is out of town for 2 weeks and yesterday our DB server would not come up and our site was down. So I ended up calling Eric (forgetting about the -2 hour time difference) at 3:30am. He answered and hooked me up!

— AW, Round Rock, Texas

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We were very pleased with our training session with Andy. He exceeded our expectations and was able to provide detailed explanations to all of our questions. We will most certainly want to utilize Andy's services in the future with any questions/issues/training that may come up.

— JS, St. Petersburg, Florida

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Thank you to you and Marvin for getting our email up and running this weekend. I really appreciate Progent coming to our aid over the weekend.

— HN, Menlo Park, California

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I am very happy with your service and very impressed with Chris. It looks like we've got everything up and running and operational. Thank you again. I really appreciate all your assistance with this.

— TB, Oakland Park, Florida

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Thanks, you're great! The SSL and HTTPS works fine.

— BW, Las Vegas, Nevada

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I am so very thankful for all the hard work these 2 men have given. And a bigger thank you goes to you for pointing me in their direction. They have been so very kind and generous with their time. I never felt that our problems were unimportant to them; on the contrary, Peter called me early this morning to tell me that my Linux hadn't booted up properly and he was concerned that we wouldn't have email right away. That made me feel good to know I had someone who cared enough about helping me to call when there was a problem.

— MS, York, Nebraska

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I am completely satisfied with the work that Tom did for us. It's a great feeling for me to have someone there to call if needed. Right now, everything is working very well and I feel that we have a stable and secure network. Whenever I need anything, I'll surely let you or Tom know.

— WP, Watsonville, California

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So far our experiences with Progent and Andy, specifically, have been completely satisfactory – almost exceptional. We get immediate responses, knowledgeable solutions and most importantly – I really appreciate the way you bill – only for exact time used. As things stand at the moment, I couldn’t be more pleased with your services.

— DC, Houston, Texas

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It's perfect... I've also updated my files and the improvements are quite significant... You were a great help, and I'd be happy to provide a testimonial for you/Progent.

— TM, Pittsburg, Pennsylvania

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Craig did an excellent job, he was very thorough and professional and took the time to teach me a few things also.

— JA, Louisville, Kentucky

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I wanted you both to know how great it is to know I can get competent, even outstanding help with computer problems, from you. I hope you realize what a comfort it is to know one can get problems resolved quickly through Progent. We can have a good or bad day, depending on how our technology supports us in life and business.

Kudos to Jim for his clear methodical approach to problem analysis and resolution. I can tell that his depth and breadth of knowledge is huge.

— JS, San Jose, California

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Progent, Brian and Chris did an absolutely splendid job for me and my company. I had been struggling with a local guy for several weeks on some pretty difficult issues and Brian got Chris on the project the day after I contacted your company, and Chris got everything working flawlessly in just a few hours. I could not be more pleased, and will be recommending Progent to all my friends, family members, clients and associates.

— BB, LaVergne, Tennessee

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Thanks for the email and reports. I am extremely impressed with Progent. From your helpful customer service to your technicians, I was completely satisfied with Progent. Wade was awesome. Articulate, knowledgeable, helpful and nice to work with. I won’t hesitate to call on Progent the next time we have a project that requires the services Progent offers. Thanks again!

— MB, Beaverton, Oregon

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We are happy with the service provided by Rob and Joe. Rob has provided us with a sound, reasonable security plan that we are implementing in steps, so that we are not overwhelmed by the cost.

Rob is very helpful, knowledgeable, and responsive to clients.

— MH, Woodside, California

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We have begun working with Craig and are very happy.

— ED, Decatur, Georgia

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Chris has helped us get up and running on our server. This has been a smooth process, and Chris has been extremely responsive and helpful. Thank you for your services.

— TS, Milwaukee, Wisconsin

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Thank you for your effort to get our website up and running. We all are very grateful for your efforts.

— KB, Los Angeles, California

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Tonight I was pleased to work with Jeff on some critical Exchange issues for a client of mine. Jeff was excellent to work with, was very courteous and understanding of my predicament, and was clearly very knowledgeable of the disaster recovery methods that we needed to pursue. He helped me to become more confident in my (limited) Exchange expertise and I would be happy to refer him to anyone else with Exchange needs such as this. Again, I am very pleased with Jeff’s knowledge, patience, and service that he provided to me tonight!

Thank you very much!

— JE, Oakville, Missouri

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Thanks for getting back to me. Yes, everything went great and I think all is working ok now. I would like to set something up so we can continue to work with you in the future.

— KV, Brunswick, Georgia

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I have worked with David for a while and I wanted to let you know that we had an urgent situation, Dave came on site, resolved the problem, and provided excellent customer service. I was very pleased with his attentiveness, his recommendations were solid and he implemented them quickly and efficiently.

— PS, San Francisco, California

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Chris' expertise and performance have exceeded my expectation. I am very satisfied with the service.

I will definitely contact you for future needs and recommend you to peers.

— SA, Kitchener, Ontario, Canada

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Also wanted to let you know that Steve seems to know his stuff very well, has done more in twenty minutes than the other guys did in 3 months!

— GE, Lubbock, Texas

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You folks are doing a great job. Always there when I need assistance. Craig took care of a SharePoint problem on the server I had last week and had us up and going in minimal time. After a year of working with Progent, the company continues to impress me every time I call.

— RB, South Lake Tahoe, California

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I would also like to say that finding Progent, and in particular Brian was a God send. I am the only IT person on our staff of a growing number of users. If I can't get a problem resolved I start to feel very alone... I can't begin to tell how much I appreciate Brian's hard work and effort over the troubleshooting and setup time period for the services rendered. By the time Brian got involved I was working on 2 straight weeks of 16-18 hour days. If were not for Brian I would have no idea what would have transpired.

— AR, Columbia, South Carolina

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Wow. I just want to tell you Brady is EXCELLENT! Thank y'all (Texas speak) for the help. I look forward to working with Progent in the future!

— JB, Austin, Texas

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I also am expert in many of the fields that you listed below, but there are times, like this case where it just made more sense to pay you to do the firewall while I was working on an exchange server.

I will definitely keep you guys on file, as a single person running a company, there are times when you just need to talk something through with a peer to get to the solution, or times when I have more fires to put out than I can handle.

— JS, Fergus Falls, Minnesota

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I would like to say that after having had many really average or worse technical and systems support experiences in the past, it has been a pleasure to work with Ken. We have found him to be professional, reliable, responsive and knowledgeable. He is doing a great job.

— CW, Citrus Heights, California

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Thanks for all your help today, Aaron!!! We greatly appreciate your time and personal attention.

— DZ, Plano, Texas

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Many thanks. I will be happy to use your service again. Jay fixed the problem I had with no fuss at all.

— AG, Decatur, Georgia

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Please convey to Les on my behalf, the great job Doug is doing for us. I’ve been trying to do this my self, but with my professional and personal work load; including school work, time is definitely not on my side.

SMS has done wonders for us. The laptop deployment phase is going extremely smoothly, and that’s a tribute to Doug’s SMS expertise. User’s data migration has been (again) very successful due to tools used. Asset Management, Remote Control; among others, has added value to PRTM IT infrastructure. More importantly, Doug’s communication skills, and dependability is something that really stands out! Doug is very responsive when needed.

— JS, Mountain View, California

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In working with me on a problem I had with Microsoft SharePoint, Jay's kindness, patience, skill and amazing knowledge impressed me as truly remarkable. Not only did he solve my problem, but his explanations helped me to understand the problem and apply this understanding to possible future difficulties.

— KS, Milford, Delaware

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I cannot speak highly enough of Joe's work ethic and results. He has not only exceeded our extremely lofty expectations he has actually integrated into our team almost instantaneously and effortlessly. As a direct result of his handling of our requests, my firm has decided to forgo hiring additional personnel for the moment and further exploring using your services exclusively for our LAN configuration needs.

— BV, Boca Raton, Florida

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By the way, Andrew did a great job the other day. I was a tech for many years and I know how difficult it can be to find someone technically gifted, who can also treat customers well. He has both traits.

— GM, San Ramon, California

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Chris has been doing a bang up job when we need him and you guys are covering our overflow work and support that delves outside of our knowledge pool very well. I am very pleased to have Progent as a resource I can call on when needed.

— AM, Salt Lake City, Utah

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I wanted to let you know how impressed I am by the response time and quality of work that your company provided. I am extremely satisfied with the results. Although our firewall is undersized for its location, the modifications to the configuration made by Joe should buy us some time to figure out what to do next. I look forward to doing business with you in the future.

Great job guys!!

— RK, Tualatin, Oregon

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Again, extremely pleased with the service and with Donna’s responsiveness and expertise especially... I can do the grunt work, but Donna has fixed stuff that I have been working on for literally years. And it’s great knowing there is someone who knows a lot more than me looking at our network.

— BH, Los Angeles, California

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Dominic and Steve have been a huge help for us!

— VW, Nashua, New Hampshire

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Joe is one of the most competent engineers I've worked with (and I've been working in IT for a little over 17 years). While most of our outsourcing to Progent is one-off network and security device configurations and/or troubleshooting, Joe hasn't failed to treat us as if we were a major account. He's been attentive, effective and thorough. ...we've got all our IT outsourcing needs met by you guys.

— CM, Cromwell, Connecticut

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Today, working with Prem, we solved quite a few issues. Prem was efficient, effective and very patient with my novice skills.

With Prem's professional support we customized and installed the Auto Attendant and it is working correctly. Also, we finally were able to configure the IP addresses in order to communicate with our London office.

Please recognize Prem for outstanding customer service.

— PL, New York City, New York

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Our team is very pleased with Andy. He is extremely knowledgeable, very organized, and has been a huge help in moving this project along. He has definitely met our expectations and I'm very thankful that we are working with him on this project.

— LD, Geyserville, California

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I am writing to express my deepest gratitude for the service and knowledge that Donna showed us in the last few months, especially in the last few weeks... The catastrophe for us came after the storm, once we powered up the generator we found that our servers had crashed... our life blood is those servers and without them we are no longer a functioning company... Donna was the most instrumental person I know that was able to help us rebuild.

— JI, Houston, Texas

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Patrick did a great job and really helped us out! In half an hour he had easily fixed the problem we'd been banging our heads against for days - including a 2-hour phone call with Cisco's own technical support, which went nowhere. Not only that, but he explained what he was doing as he went, so that I learned a thing or two for next time. We'll definitely call you again if we have any such problem in the future.

— JN, San Francisco, California

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I would like to thank you, Chris, and most of all, Prem for the prompt actions last weekend which – in a nutshell, saved my company, not to mention my employment! We had a move planned, and there were some factors that we should have been better prepared for, and some that could not be avoided (we had an on-site technician who had a serious health problem on the day of our move). Prem was more than efficient, on top of being friendly and understanding. Most of all, Prem was able to fully comprehend my problem, which was so complex, it confused even me while I was trying to explain it! I cannot thank you enough for connecting me to Chris’s quick response, which made me feel much more secure, and Prem’s knowledge and technical ability to unravel a seriously complex issue – at least it was seriously complex to me; it appeared to be old hand to Prem!

— PP, Denver, Colorado

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Everything was great, David put forth a lot of effort to help us out.

— KA, Minneapolis, Minnesota

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I just wanted to write and say that Progent and Patrick are GREAT! Thanks to him we have accomplished all of our goals. I will be calling you guys in the future for sure!

— RD, San Francisco, California

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I’m so glad to have found you guys. Being able to simply ask a question like this and pay for your time is a lot more cost-effective and less stressful than me spending an hour or two looking for the answer.

Thanks!

— NM, Farmington, New Mexico

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Chris was very knowledgeable and helpful. I am very satisfied with the support received on this issue.

— MG, Slidell, Louisiana

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Craig was really good. Excellent customer service. Highly recommended.

— JN, Fayetteville, Georgia

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Patrick was great and so was the service.

— WL, Escondido, California

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I was very happy with Som’s assistance on our computer issues. He was very knowledgeable and efficient and provided great customer service. I will definitely be calling him for help in the future.

— PG, Baltimore, Maryland

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(Chris and Bart) have been excellent!!!

— JK, Kodiak, Alaska

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Jim has recently helped me with some of my Mac/Windows integration challenges. He is a pleasant and knowledgeable person... My feedback on my first experience with Progent and Jim are very positive.

— MH, Los Angeles, California

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Joe has been a tremendous help, and has satisfied our needs completely. I will continue to use his expertise as needed. If we were to need any of your other services, we will definitely give you a call.

— IM, Little Rock, Arkansas

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Chris is awesome, he always takes care of us and does a great job.

— MT, Cincinnati, Ohio

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Jose has been great, always helpful, and I really appreciate his follow-thru on issues. ...he’s been on top of every issue and request we’ve had. ...the service has been outstanding.

— JW, Oak Park, Illinois

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John has been doing a great job of taking care of us and is a pleasure to work with.

— RS, Santa Rosa, California

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I would like to commend Brian on a job well done! I know he works hard and I appreciate him and his efforts.

— JD, Westport, Connecticut

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I have been working with Som on my Exchange server and he was able to quickly troubleshoot some issues I was having. Overall, a good experience.

— DM, Loganville, Georgia

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Progent has been extremely responsive and have been working with us through these issues. From Donna, Brad, Craig and even Jay (who responded to us last week as he is on vacation this week), I have to say that so far I am very impressed with their attentiveness to the calls today.

Thumbs up...

— MW, Boston, Massachusetts

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I just wanted to recognize Tom for doing a great job supporting us this past week. Almost without me noticing, he and Craig coordinated to take care of a major issue with our mail system this past weekend.

— CD, San Jose, California

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I wanted to express my thanks to Brian and Aaron for their work getting our Exchange server working. They were patient in explaining and teaching and diligent in resolving some difficult issues. Both show an incredible expertise in their technical areas. This is a wonderful service that you have and one that I'm sure I will be using again.

Again Progent has solved an urgent problem for us. I’d like to thank Jared for his immediate and thorough resolution to a problem that we experienced with some critical, new software that was not working with our ISA Server.

A big thanks for Jared. He resolved this problem in a very timely fashion and prevented our switchover to a new bank from being held up. You guys are amazing.

I wanted to thank Progent and Keith for a great job resolving the problem with our TMG server. We have very happy users now because of the speed of our Internet connection.

— JW, Trumbauersville, Pennsylvania

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Craig is quite competent and addressed our problem here quickly. He exceeded my expectations - but my expectations are growing when dealing with Progent.

— RW, Portland, Oregon

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The server is SOOO much faster. File transfers that used to take 12 hours are now taking 5 minutes!

Thanks for your help!

— MO, San Francisco, California

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Steve is an expert in his field and is a true professional.

— JS, New York City, New York

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You accomplished in an hour or so what Redhat could not accomplish in almost 20 hours.

— BS, Blacksburg, Virginia

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Employees come and employees go, but Progent is always there. It's one of the few things I don't have to worry about in our business.

— AS, Vacaville, California

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I was extremely satisfied with the advice and service that Roger provided. I will definitely use your company again if the need arises.

— MA, Cleveland, Ohio

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Peter did a fantastic job and impressed me with his expertise and thoroughness. We will keep Progent at the top of our list of consultants for future needs.

— TJ, Seattle, Washington

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Chris solved my issue. He was polite, informative and very knowledgeable. I will definitely use Progent in the future. I was extremely happy with the service.

— TM, Paso Robles, California

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Great job with Crystal today, thanks for creating a raving fan!

...I just want to make it clear to you how much I appreciate your hard work on moving ts1. It is very evident that you care and uphold excellent standards of workmanship. Thanks again for all of the follow up on every issue even those that were found to be not in scope. If I can commend you to anyone in your organization please let me know.

— JD, Palm Beach, Florida

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The main feedback I’d like to offer is how fast and efficient Joe was in assisting me. Not only did he solve my problem but even corrected other issues that I only mentioned in casual conversation. THAT’s excellent service. My hat is off to Joe and the entire Progent Team. Thanks everyone.

— PZ, Bellevue, Idaho

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I live in a world where exceptional customer service separates me from my competitors, and I can tell you without flinching that one sharp guy like Craig can make an enormous difference in terms of how your customers view Progent. Knowing that he's a phone call away, and that he can zoom in and glue things back together for us is a huge relief to me.

Thanks to everyone involved in helping me get my business back online yesterday.

— DG, Yountville, California

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I am EXTREMELY satisfied with the service Chris provided, and his follow-up. I was also very impressed with the quick responses of Brad in getting our Service Agreement activated.

Being a company that is based on customer service, it is gratifying to do business with a company that is dedicated to providing superior customer service. I am very grateful to have Progent available as a resource for Voice Products.

— DD, Wichita, Kansas

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Azeem is terrific. I am delighted to be able to work with Progent on a regular ongoing basis.

— RC, Honolulu, Hawaii
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Progent was great to work with on the technical side. Chris and Lew were efficient, friendly and technically skilled. We had a good experience and would choose Progent for future needs.

— MP, Springville City, Utah
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Just dropping you note that I was extremely pleased with Brady’s assistance. Again, Progent Engineers have come through for me in a pinch. I continually see myself using your resources for more and more projects. I look forward to working with your people again in the future.

— JD, San Francisco, California

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Premanand was exactly what I was looking for: Knowledgeable, Punctual, Friendly

— MC, Raleigh, North Carolina

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Steve, I wanted to say thank you for your quick response and excellent service yesterday. Please pass this along to Patrick as well. We were very pleased with your response time and service and look forward to a working partnership with you guys.

— TL, Denver, Colorado

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Thanks, Aaron. I would definitely be interested in the arrangement you mentioned below. Our conversation the other day was very helpful in getting me going down the right path. I'll probably need more help soon, and this resource is very convenient! Thanks again!

— BL, Houston, Texas

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Thanks so much. I must say, I've searched for years for a capable, reliable and responsive computer service consultant or company who works with small businesses (non-profit) at a reasonable rate. So far, I've been very impressed.

— JP, Santa Cruz, California

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I want to personally thank everyone for assisting us out through these tough times. Three servers in three weeks; I will not say anything more. As you may know we have had Hurricane Noel scrap the coast of West Palm Beach, Florida over the past week...

— TW, Palm Beach Gardens, Florida

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Over the past several days Joe has been helping us with getting an SSL-VPN set up on our new ASA5520’s. Joe is great to work with and is very knowledgeable. He is doing a great job for us.

— RW, Dallas, Texas

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Fabulous! You're a genius. I'm so glad to have come in contact with you and Progent. It's been a pleasure, and you've resolved the last little thing that's been nagging at me since this whole thing started... You have no idea how great a feeling it is to get this last piece back, knowing that we didn't lose a tick of information in the interim.

— BL, San Francisco, California

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Aaron – The new mail server is performing marvelously. Thanks again for all your help. It goes without saying that we could not have done it without you.

— TD, Union City, Georgia

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Joe has been immensely helpful and has saved me tons of headache and time already.

— IM, Little Rock, Arkansas

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Tom's support is always fantastic! He is fast, prompt and knowledgeable. I know from reviewing statements that he is always more than fair and fast when solving my issues.

His support is what made me a long term Progent customer. Having used your services in my last company and starting a new account with you when I moved.

This is not only based on the help I received just the other day on the remote access and email service provider problems I was having but on all his support since I have been a Progent client.

— JC, San Jose, California

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Working with Eric was everything I had hoped for. I am very glad to have found such a great resource as Progent. I look forward to the time I will save working with your experts!

— JG, Raleigh, North Carolina

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The service has been great and easy to use. Prem has been Phenomenal.

— DR, Plano, Texas

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Our technician was Chris and he did a great job of fixing our issues as well as explaining to me what he was doing. Aaron was also very helpful in explaining the processes and getting everything rolling. I know the owner of the business was pleased as well.

We’ll be sure to contact you as soon as any issues crop up.

— BR, Mountain View, California

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Erik is very knowledgeable, very professional and easy to work with. We appreciate his help!

— DN, Marion, Iowa

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I would like to tell you that we are extremely pleased with Jared. He has provided excellent service for us. We thoroughly enjoy working with him and we appreciate his prompt attention to our issues and concerns. We are thrilled at the level of service he has provided and we are happy with the fees that we pay for that service. He has come to know our system well and is wonderful at being able to fix our issues in a timely manner as to not incur unnecessary charges.

— SR, Woodward, Oklahoma

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We have been very happy so far with everyone’s responsiveness and service for the issues we have worked on.

— SM, Waltham, Massachusetts

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Mike was fantastic today and helped us with all the migration. It’s great to have somebody who can think through next steps and I’m excited to work with him moving forward.

— DM, Washington, DC

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I wanted to let you know how well Craig exceeded my expectations with the service provided. I was having trouble with a technical issue which he helped me resolve and I would be more than willing to ask for his services in the future.

Thank you very much for a job well done.

— SA, San Francisco, California

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I appreciate so your talents and willingness to help. You always fix our problems and in such a timely fashion. Thank you again.

— KN, Minneapolis, Minnesota

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Prem was very flexible for our needs, offered after hours assistance, was knowledgeable in the products at hand, and has an excellent ability to focus in on our issue to help us keep costs low for our customer.

I look forward to working with him again soon.

— TC, Beaverton, Oregon

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...our new website is up and running thanks to Jeff’s help! Our project was at a stand still until I contacted Steve early last week, and he was able to jump right on it and coordinate for someone to be available right away to help. Thanks to Jeff, our project launched by the deadline - just in time for our client’s trade show staring on Monday.

Thanks again, and we will definitely use Progent again in the future.

— AH, Los Angeles, California

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Having Jared's help was probably the easiest solution I've found for getting above server & IT obstacles for developing a website.

As soon as he absorbed the nature of my issue, he moved really quickly to resolve all the hangups holding it back.

His experience speaks well for him, and his friendly service-oriented approach made it my best business decision all year. :)

Really excited to know I've got this kind of help available to me now! Thanks a lot!

— TM, Bozeman, Montana

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Jay assessed the problem and resolved it expeditiously all the while keeping me constantly updated. It's certainly a relief to both me and my clients to have an engineer readily available to handle these issues whenever they may show up.

— MS, Wilmington, Delaware

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I couldn't be happier with your service. Well done and thank you.

— MN, Sacramento, California

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I can’t tell you how great Joe has been. He is constantly available to help us and we wouldn’t be able to even touch some of the firewall issues Joe helps us through.

— CC, Johnstown, Pennsylvania

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Prem was great!

He was a huge help in getting our Cisco Call Center Manager servers moved successfully. He had the expertise to attack the problems we had from many different directions. He had a “do not give up” attitude and stuck with me as we brought our services back online. He was patient with me as I got him access to the routers and applications he needed. He was available and responded to my call promptly at the time he said he would be available.

I would definitely contact him again if we need any other advanced Cisco help.

— MK, Chicago, Illinois

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David is great to work with and has been a valuable resource in helping us complete several key initiatives.

— JH, Oakland, California

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First let me say we are very happy with your service and Joe is awesome.

— PV, Boise, Idaho

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We've NEVER had this level of service from Sun. :-)

— DJ, New York City, New York

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Your service and Donna in particular have been the most professional, responsive and knowledgeable tech support that I've had in the past 25 years. Thanks and a special thanks to Donna.

— RH, La Jolla, California

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Steve has been great, he has both met and exceeded our expectations in his work and professionalism.

— FI, Phoenix, Arizona

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I have completed working with Jay over the past 3 days to restore our Corrupt Exchange mail server. He was hard working for long hours, very knowledgeable and professional. In this crisis, he helped me stay calm and almost relaxed. I will not hesitate for work with Progent in the future.

— BK, Rockville, Maryland

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I just wanted to take this opportunity to express our extreme satisfaction with the consistently high-level performance that we have seen from Craig. He has been responsive, polite, helpful, and very competent. His ability to provide high-level backup support for our organization has made Progent an important partner for our company.

— SM, Lubbock, Texas

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This first engagement is exactly, and I do mean exactly what we had hoped for in the service Progent is providing. I know that I will be calling Chris next week to add a couple new developers into Active Directory and give them Remote DeskTop access, and am confident that this upcoming call will be a painless and educational as the first one.

We are off to a great start and Progent’s services certainly seem like they are going to work for us.

— MD, Escondido, California

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Both Prem and Aaron have done exactly what has been asked and provided the expertise we were looking for. We will continue to use their services to finish the projects at hand and in the future.

— JS, Yankton, South Dakota

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Thank you so much for your help today! Couldn't have done it without your willingness and knowledge!

— TB, Madisonville, Louisiana

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We were really pleased that Brad was able to resolve our voicemail issue within hours. He knew the system well and was very knowledgeable. We certainly will be looking forward to working with Brad on any issues that may come up in the future.

— LL, San Jose, California

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I just wanted to send an email confirming that the recent blackberry update was successful. I would also like to commend you on choosing Thoi for your Blackberry Support. I have found her to be knowledgeable and very capable, a pleasure to work with, and extremely diligent in her follow thru.

Thank you for making my transition to Blackberry seamless and enjoyable.

— TP, Lawrenceville, New Jersey

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Joe was great. We ran into a few issues that Joe resolved in a very timely fashion. We are very happy with Progent. Since we are a smaller computer consulting company it is nice to be able to call on your experts in certain fields when needed.

— JS, Lexington, Kentucky

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Cliff did a wonderful job and was very helpful in his assessment of (our) computer system. He was very courteous and thoughtful in his approach and made positive recommendations moving forward... His expertise is greatly appreciated and I would highly recommend Progent and Cliff to others.

— LM, Carmichael, California

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The level of service that is being provided by Steve is incredible. He is cooperative, communicates well, follows up and is extremely skilled. I could not be happier, and my employees think that he has to wear tights and a cape!

— KL, Elgin, Illinois

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Robin did a great job!

We were very satisfied.

— JS, Las Vegas, Nevada

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We love Progent. They take great care of us!

— MM, San Francisco, California

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Joe has been a fantastic resource for us. He has been able to easily solve any challenge we’ve presented him with.

— JP, Fort Lauderdale, Florida

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Prem is knowledgeable, does quality work, and speaks articulately. Overall Prem was fantastic and I’ll be using him for future projects without a doubt.

— TP, Kansas City, Missouri

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We had a great experience working with Progent – we had been working with a spotty connection to the internet locally and to our VPN where all our files are located. We’d been incredibly frustrated and unproductive for some time when we contacted you. Bryan was able to quickly diagnose the problem that we had been previously unable to pinpoint, and he got us up and running and back to work. Plus he was a pleasure to work with.

Thanks for everything. We look forward to working with you again in the future.

— ZL, Sausalito, California

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(Thanks for) all the wonderful things Progent has done for our start up firms: fixing our email server; firewall; handling all desktop issues in a timely manner, nationwide--regardless of time zones; handling our VPN setup; doing the Message One backup mail project from start to finish; sending local technicians on premises to image new desktops for new employees nationwide; the fabulous documentation you provide, etc.

— MP, Greenwood Village, Colorado

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I am very pleased with the work your company and Chris did. Consider me a fan.

— MR, Grenada, Mississippi

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Your team exceeded expectations on all levels. We are very happy.

— JC, Fremont, California

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The support call yesterday with Jared was timely returned, he resolved the issue, and also detailed what he did to resolve so that I can know what to do in the future. Also, I have been using Chris for questions and advice. Joe has been taking care of the Cisco changes that we have needed. Both have been extremely helpful, and have responded in a very timely manner.

— SJ, Ontario, Oregon

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Jim did a great job. He was able to fix the issues in no time at all. And he was able to fix a Mac issue I had in a Windows Server environment. I'm very happy with his performance and will continue to use his services.

— FC, Houston, Texas

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Bart is a great asset to our company because he is familiar with our network configuration. He always provides top-notch and timely service and is a real pleasure to deal with.

— GH, San Francisco, California

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My team is very happy with the service that we have received from our Progent Team.

— RP, Seattle, Washington

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I wanted to let you know how impressed I am with Chris. He has sold me, and my management, on leveraging Progent as a strategic partner for all of our future IT consulting needs.

...you guys are awesome.

— MC, Wolfeboro Falls, New Hampshire

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I appreciate all of you and the work ethic you have, when the heat is on you are there. Many others duck and cover but you are the elite, the ones who jump right in and take the heat. You are the marines of technology!

— JD, San Rafael, California

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I was very pleased with the effort of Som. He went above and beyond in trying to assist me in figuring out this problem. From this experience I would highly recommend Progent to others.

— GS, Raleigh, North Carolina

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...I'm just exceedingly pleased with the way this has gone... I'm actually ecstatic.

— CO, Chicago, Illinois

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I really appreciate the weekend help, the nights and weekends, and the extraordinary service. Thanks for leading us to Bob.

— RB, Livermore, California

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Aaron is outstanding at his job and we consider him to be a BIG help to us.

— CW, Springfield, Colorado

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Som did a very good job. His recommendations are very useful. We’ll continue to work with you guys.

— RV, Port of Spain, Trinidad & Tobago

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Just wanted to let you know that Chris was FANTASTIC. He was able to correct our problem within a short time, and solved the problem completely. He had a very professional manner and was extremely knowledgeable.

— CM, West Hollywood, California

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You guys are one of the most professional and knowledgeable teams I have ever had the privilege to work with. Service is outstanding!

Thanks!

— PA, Heathrow, Florida

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Eric did great work for us, and I really appreciated his willingness to work through the problem at all hours of the night until it was complete. I certainly won’t hesitate to recommend Progent to anyone who is looking for SQL or other help.

— MC, Richmond, Virginia

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Man! That extra memory REALLY sped up the Mac.

Thanks!

— JS, San Jose, California

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We recognize that our recent move to a new data center went smoothly because of you and your team. Progent has been readily available and efficient when we have had issues arise that need immediate attention. Your knowledgeable technical assistance has saved us many hours of guesswork and troubleshooting.

Best wishes to you and your team, and another hearty Thank You!

— DZ, Allen, Texas

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Jared was outstanding I am completely satisfied and grateful for the work he did for us. Thank you.

— RM, Leawood, Kansas

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I wanted to send a huge thank you to Keith and Paul for all the hard work they put in on our project. We could not have completed the project without them. They worked all weekend and were available at all hours to assist us. Paul did a great job saving us on a the RWA part of our project which was a hard pull off. Super Kudos there!! Keith was a solid support as well combing through the server and correcting issues. They both worked Saturday and Sunday, a time when im sure no other company would work.

— JL, Williston, North Dakota

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Just wanted to say thank you so much for helping us out, and for the extra effort I know you put into trying to make Exchange run on our second server. I appreciate your help so much, and can’t thank you enough – my co-workers have finally stopped giving me dirty looks.

— CM, Torrance, California

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Joe was a great help resolving our emergency network issues. His experience helped us locate and determine where our network issues were. I will definitely use your services again. It was a learning experience for us as well. Thanks.

— BL, Flushing, Michigan

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I was impressed with Craig and his quick resolution.

— DM, Clifton, New Jersey

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I rely on your expertise to continue to evaluate ours technical environment for improvement not only in reliability but security. Thank you for taking the initiative and launch away.

Keep up the great work - I don't know what type of client satisfaction or input Progent asks of us, but make sure they call me. I couldn't be happier with the quality and level of service you've given us. You are a godsend!

— LS, Alameda, California

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Chris has been an excellent source for helping us maintain/manage our Exchange Server.

— TE, Pittsburg, Pennsylvania

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Aaron was great – we intend to use him more in the future.

— MP, Brooklyn, New York

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Patrick’s consultation with us went very well, he was exceedingly helpful. His knowledge of our network (as he was the one who put the plan together for it initially), is amazing. We plan on booking him again in the near future.

— AA, San Francisco, California

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Prem has been a great help...

— ML, Orlando, Florida

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Jim was very helpful in addressing the issues we were facing and was able to provide a prompt, detailed response. Our issues have been rectified thanks to his direction. We will be sure to contact Progent in the future should any more problems arise.

— KB, Orem Utah

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Nick is very gifted in what he can program SharePoint to do. He has helped us to create a very useful tool...

— JC, Lodi, California

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Pierre exceeded my expectations in every respect and has a vast amount of subject knowledge required to perform the services to the highest standards. Very happy with his & Progent’s services.

— MS, Detroit, Michigan

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Everything is going smoothly. I am a very satisfied customer and I will use your service again in the future.

— TM, Atlanta, Georgia

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Just wanted to take a moment to pass on a compliment for the service we receive from Chris. Many times he has come to our rescue and solved problems quickly. He represents Progent well.

— MP, Irvine, California
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I just wanted to say thanks. I was very impressed with how quickly and efficiently everything got handled. I will definitely use you guys next time we need any network assistance.

— MW, Plano, Texas

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We are very happy with the service, it's been saving us a lot of time.

— MD, Hayward, California

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I just wanted to let you know that I greatly appreciate your quick response to our needs.

We are all feeling far more confident today than we were yesterday, knowing that Azeem and Eric have combed over our servers, made some adjustments and set up a system to trace future errors.

(We were) very impressed by both of these professionals and it is nice to know that we will have them available for needs we have moving forward.

— PP, Cambridge, Massachusetts

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Again thanks so much for your help with this project. I really enjoyed working with you guys and look forward to doing it again.

— JT, Tualatin, Oregon

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Everything is great! We are very happy with the service and Chris.

— SB, Los Angeles, California

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...I am so far very pleased with Steve’s help. He is very responsive, flexible, informative, and a pleasure to work with. We are happy with this arrangement and I think (hope) we are going to finally get all of our Solaris issues resolved thanks to Steve’s help. I would recommend him to anyone as I find him to have a genuine sincerity in his concern for the outcome of our work together. Unfortunately, that is a quality I find all too rare these days.

— SD, Chicago, Illinois

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Jesse was great to work with. We found his recommendations very helpful and will be taking action based on them

— ML, Greenfield Center, New York

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I want to let you know that you have a fantastic team on your hands. I know for a fact that they went above and beyond their duties to make sure that program was initialized properly. No one anticipated the difficulties we ran into and we truly appreciate the fact that they did not give up on the whole thing. So hats off to Thoi, Josh and Jeff. We have been with Progent since 2003 and because your company has shown efforts to work with a small firm like us that we continue to say to other people to give you guys a call when they have IT issues because you treat us with the same professionalism accorded to larger firms. So thank you.

— AC, San Francisco, California

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Joe ABSOLUTELY exceeded my expectations, he’s extremely accomplished and has a really great approach to customer service.

It makes me feel better knowing that I have Joe and you guys in the background, and I will use your services again.

— CB, Houston, Texas

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Your computer service is fantastic!!!!! Chris saved a gazillion headaches getting the new server going.

— TP, Christiansburg, Virginia

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I wanted to take a moment to send you and email regarding Jay. He assisted me a few weeks ago with an email issue we had at our office. He was very professional and helpful. He displayed patience and had the ability to resolve our problems with ease! He was awesome! He helped us even late into the nighttime his time and then followed up the next morning to make sure we were all set and had no further issues.

— HT, Redwood City, California

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I am very grateful, especially for Lew’s help with our SonicWALL setup with our PDA’s and VPN.

— NA, Blacklick, Ohio

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Both Aaron and Andy were great and very professional! The upgrade went smooth, Andy helped me understand how to straighten out what another vendor had done and all is well!

— JD, Colorado Springs, Colorado

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Thank you so much for allowing me to work with Graham - He really knows Exchange 2007 - He is just great! The kind of support he is providing to us is what I was expecting.

— SB, Larkspur, California

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I was very pleased with the work and support that we received from Nick. Everything seems to be working very well and when I did find minor things, he was very quick to fix them for us.

— AK, Alpharetta, Georgia

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I’ve been impressed by the quick response and outstanding service your analysts have provided. Jeff was very detailed and knowledgeable about resolving my clients’ issues and I was impressed with the communication between us. He resolved the issue as quickly as possible and my client has been fine ever since.

— LJ, Christiansted St. Croix, US Virgin Islands

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Thank you thank you thank you. You're the best.

— EM, Irving, California

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Lew was very professional and proficient.

— MB, Bloomington, Minnesota

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Craig’s expertise, constant communication and follow up were all beyond expectation. I’m used to too many consulting companies that you have to chase down for updates. The fact that Craig called me regularly to advise of updates was a welcome surprise. Kudos to everyone

— RO, Miami Lakes, Florida

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Steve was extremely helpful and knowledgeable and I really enjoyed working with him... We made a lot of progress. We're just about there in what we need to do. I just want to let you know that I'm absolutely delighted.

— DM, Menlo Park, California

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I just wanted to let you know that we... are extremely pleased with the professional, courteous, and knowledgeable service Jay has always provided us.

— DG, Annapolis, Maryland

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Andy was great. I’ve worked with him before and I have always been impressed not only with his obvious technical expertise, but his customer service skills as well.

— DM, Scottsdale, Arizona

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Thank you very much for working with us and our business partners over the past several weeks in completing several key initiatives in securing our Networks on standard Cisco platform.

We now have common Cisco platforms from our offices, our Data Center and key business partners. We have VOIP integrated phone systems at our Anaheim offices configured correctly through the Cisco appliances. We have established VPN tunnels with a few important business partners providing a very stable and secure network.

All this came about through a great team effort between our consultant and Joe. You guys persevered, worked long and hard. Thank you very much. Your efforts in going the extra mile are greatly appreciated.

— PD, Anaheim Hills, California

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I just want to say thank you to Progent and Chris for the level of support and services your company provided me... I had plans to upgrade an existing baremetal server and migrate my Exchange 2003 server to 2010 on a virtual environment. I originally didn't have much experience with Exchange 2010 or virtual machines in a production environment and I was unsure how smooth the migration process would go. However, the money that I will eventually save from switching from a baremetal server to virtual server installs will basically pay for the IT consulting provided by Progent. This was a win win situation for me. I saved money from switching from baremetal installs to virtual and basically increased my level of comfort because I know I would have an expert overlooking the migration process.

I also wanted to note that I have talked to 3 other IT consultants within my area, but none of them where able to provide the level of support that I was looking for. Out of the 3 companies, the first one didn't have a lot of experience with Exchange 2010, the second company didn't have a whole lot of experience with Hyper-v and recommended a VMware solution that would cost me a significant amount more, and my third company wanted me to pay a high consulting fee, or pay a lower fee (which was still higher then Progent's fee) if I signed a contract for 100 service hours... This was basically a no brainer for me. I would definitely recommend Progent.

— BS, Gardner, Illinois

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It was a pleasure working with Aaron and your staff to get my customer up and running.

— DM, Wallingford, Connecticut

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Thoi is amazingly knowledgeable and displayed more understanding of our situation than we ever expected. We are looking forward to getting started with an assessment of our current BlackBerry environment and then moving on to having everything fully synched, especially for our staff in the field.

— JH, Oxnard, California

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Thoi was great.

— MGL, Winston-Salem, North Carolina

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I want to tell you how much we appreciate Prem. He has been doing an excellent job for us. He’s professional, he’s rather brilliant in his area of expertise, and he has saved us a lot of time and trouble. We are so happy with his efforts and look forward to using him many many times in the future to help us with our Call Manager.

— JL, Bayswater, Washington

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I wanted to thank you & your staff for the past support with the difficulties we had accessing our server. I’d like to address an important “Thank You” to Jay for his excellent customer support and commitment for helping me and my staff through the process... Throughout these times Jay made sure he would be available to help at all times... I appreciate his patience, his tenacious approach at diagnosing errors, and overall good attitude. As I told him personally, I will always have him first on my list for any future support.

— AL, San Jose, California

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We are very pleased to have found Progent. Chris took great care of us. We'll definitely be in touch with future needs as they arrive.

— MN, Sealy, Texas

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Anytime we have needed your services you and your engineers are always very prompt and effective in resolving or assisting with any situation.

— MM, Oklahoma City, Oklahoma

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Thank you very very much for your help today. It is working perfectly. Much appreciated, you guys are great.

— SP, Vancouver, Canada

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Thoi consulted for my Blackberry. She has been great.

— MG, Sacramento, California

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Jared was awesome. I am so happy to have you guys assisting me.

— JM, Birmingham, Alabama

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Brian did a great job and was available and willing to assist.

— BP, Milford, New Hampshire

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Prem was absolutely fantastic, prompt and very easy to work with. I’m very grateful for the service.

— AP, San Diego, California

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Victor has been rock solid and very helpful... Progent has made a very good impression and we will continue to use your services when needed in the future.

— JM, Farmington Hills, Michigan

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I would like to extend my greatest appreciation to Progent and their outstanding service in helping me recover from a recent major network crash. As the result of a power issue coupled with problems with our backup generator, the entire ... School District’s network was rendered inoperable. Thanks to Andrea we were able to restore critical backups to our remote VM site and begin working to recover from the network crash. A special thanks to Jared who was able to recover/rebuild Active Directory and reestablish our domain hierarchy. In addition, Jared took the time and patience to work through all of the issues related to getting (the school district's) email back up and running. It has been a struggle ... as a result of the crash..., but without the help and efforts of Andrea and Jared I know that we would not be where we are today.

I am glad to have access to such a great resource.

— EH, Plum, Pennsylvania

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The meeting with Andy went well and was very informative. I look forward with working with him in the future.

Thank You.

— HW, Boston, Massachusetts

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I have been very pleased with Eric and Azeem. I have an application that uses both MS Access and SQL, which they have never seen before... But, Eric has been accommodating in getting SQL things done... Azeem is quick to help us, which has been great. Some of what we do here is not so standard where one size fits all.

— KS, San Bruno, California

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We are very happy with Rob’s services. I will contact Progent for any future IT needs. Thank you!

— JD, Honolulu, Hawaii

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Very happy.

— LC, Kansas City, Missouri

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(She) is pretty happy with the service especially how Andy was able to speak her accounting language. When my colleague happy, I am happy as well.

— TN, Martinez, California

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Chris has been AWESOME! I wish I would have found you guys along time ago. He has exactly the expertise I have been looking for.

— PW, Mulino, Oregon

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The service was excellent. Prem was great to work with, and your company is the best I’ve worked with yet for this type of service. We’ll be calling you whenever we have needs in the future.

— JC, Austin, Texas

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David was awesome in handling our situation this week and I couldn’t be happier with him and the others involved.

— PJ, Los Angeles, California

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Prem seems very capable up to this point in helping us configure our Auto Attendants... things are roiling along now.

Thank You!

— WP, Denver, Colorado

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Thank you very much for the quick response and the very professional help received by Craig.

— MR, Del Rio, Texas

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I am still working with Brad and Roger and am extremely pleased with the service they provide and impressed with their level of technical skill. The ability to call in a specialist when needed is big advantage and appreciated my company.

— DM, St. Helena, California

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Two nights ago I was struggling with an inoperable Exchange server (a disaster). I called Progent... Within 15 minutes I received a call from Brad. I filled him in on what work had already been done and he went to work. We worked through the night toward the goal of full server operation. True to his word, Brad came through and solved the problems. Brad is very knowledgeable and great to work with. He is a professional and because of him, I will consider Progent for future projects. Thank you, Progent...

— JH, New York City, New York

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Jared provided us with the information we needed to continue with our research regarding implementation go-live activities for our customer.

— KN, Dallas, Texas

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Craig was fantastic! Problem solved quickly and efficiently. He clearly knows what his stuff – and won me over as a Progent customer going forward!

— JS, Walnut Creek, California

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Mr. Jain contacted me this morning and helped me resolve my firewall issue. His service was prompt, professional, and courteous. Thank you for the service provided.

— RP, Albuquerque, New Mexico

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I have been most impressed with your company in general and with Jared in particular. He was able to determine the source of the problem quickly, fix it for the short term, and recommend a long term solution of upgrading to a newer version of Exchange.

— CT, Jacksonville, Florida

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I would like to let you and the other members of your staff know just how awesome Neil was in fixing our SharePoint server. At the point when Neil began the SharePoint site would not allow a connection nor would it let me restore one of the backups I had from months before. Neil was able to somehow connect to the Database, repair it and restore our backup…. What a great job he did. Please be advised that Neil has made a great case for our continuing use of your company on future projects as well as problems. I would also like to say thanks to Dante for taking care of all the paper work and getting us setup as a client in short order. You truly have a very professional staff and I look forward to our continuing relationship.

— JO, La Mesa, California

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Peter did great. We were stuck in a very complex configuration of an Oracle CRC installed over into EMC AX4 connected over fiber. Peter’s help was instrumental in exposing the disk for asynchronous simultaneous file packet transfers and I/O in the AX. Peter’s experience matched our needs perfectly. There were several issues with the configuration and Peter was able to solve every problem as it presented to us during the setup process!

— JU, Reston, Virginia

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Very pleased!

— BW, Springville, Indiana

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Thanks for your services – we’re glad you’re our IT partner.

— JD, Sonoma, California

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Prem has been extremely helpful and very professional.

— FF, Naperville, Illinois

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Joe is great, he is a big asset to our company and Progent.

— AC, Tempe, Arizona

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I am very happy with Craig’s professionalism and knowledge.

— TG, San Francisco, California

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Jared provided me with outstanding service in helping me get my Windows Server 2008 installed and configured. Jared displayed a very high degree of professionalism. He listened to what I wanted to do; he was clear and precise with his instructions to me. Jared obviously has a great depth on knowledge of the subject matter. He was very efficient (did I mention multi-tasking) in completing the needed work.

Jared hung in there with me on the phone for over 6 hours. Further, Jared’s analytical skills enabled him to quickly solve several problems that came up during the installation and configuration.

— JJ, Broomfield, Colorado

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We are very pleased with the services and the cost of services that Progent has provided us. Thank you!

— CC, Spokane Valley, Washington

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I definitely would like to say thank you to Brad and Rob for their help in all of this. They have been professional and prompt in all their work. The most important part is the customer service. They do what they say they are going to do. They never misled, or gave false impressions. I hope to use Progent again in the future.

— RI, Fresno, California

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Excellent service! Chris knows more about a computer than anyone!

— PB, Jackson, Tennessee

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It was a pleasure working with Graham... his skill and dedication to solving our problems was more than up to the task. I would and will happily work with him again. When we have completed all of our configurations for the Nagios server I will contact him again and work on tweaking the system for performance and the best reporting. We are very happy with the work he did.

— JB, New Orleans, Louisiana

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We’re very pleased with Tom and with Progent.

— TG, Sunnyvale, California

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We deployed our new multi-switch topology last night, and everything went smoothly. Thanks so much for the help you provided to our company to make this transition a success!

— CD, Irving, Texas

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Premanand is doing an excellent job for us. We’re very pleased with the services that have been provided and would not be hesitate to recommend Progent where appropriate.

— DL, San Carlos, California

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I appreciate Joe's responsiveness and his technical ability to put the firewall back to a point where our new video conferencing equipment can now be used.

— ER, Ontario, Oregon

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Tom’s performance has exceeded my expectations.

— AH, Monterey, California

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Chris was exceptional.

— DW, Greenville, South Carolina

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I found your company on the internet after more than one bad experience trying to fix our phone issues. I called the number and Terry guided me through the sign up process and was most helpful and kind. Prem was also a pleasure throughout the process. He was professional and efficient. I have no doubts on who I will contact if we ever have any other issues, which, thanks to Prem, I don’t think we will!

— AM, Franklin, Tennessee

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Andrea has been working very well with us. She is very effective and thorough in her communication. We appreciate the work she has been doing.

— EW, Brisbane, California

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The training was great. Exactly what we asked for and needed.

Thanks.

— RL, Houston, Texas

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Prem’s performance was great. He resolved several problems that have been frustrating us for some time.

— PL, Fredonia, Wisconsin

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It was a great experience working with Bryan. He was very helpful, nailed the task and gave some good insight for additional service we need from you guys.

— DT, San Diego, California

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Mike has been doing a great job for us.

— SW, Carnegie, Pennsylvania

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Steve did an excellent job, and I was satisfied with the outcome. We would definitely consider Progent’s services in the future.

— TM, North Kingstown, Rhode Island

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First off let me tell you that Leigh has exceeded all my expectations, his expertise and quick response has served invaluable in clearing up our network issues. It has been a real pleasure working with him and he is definitely an asset to Progent.

— WM, Blythe, California

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I just wanted to tell you how much I’ve enjoyed working with Jared on our server migration project. He has been extremely reliable, patient with me as I pester him with questions in order to understand the scope and details of the project, always responsive to the task at hand and very knowledgeable with our systems. I could not have completed this project without him. It has been such a pleasure working with him. As well, it’s been a pleasure working with your entire organization – having a large pool of engineers to assist with various tasks has been a dream come true... I’ve also really appreciated the detailed work reports so I know what I’m paying for.

You guys are doing a great job. I look forward to a long working relationship with this company. Thank you!

— MC, Gainesville, Florida

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Everything went as expected, in fact much quicker. We were very impressed.

— TK, Eagan, Minnesota

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Robin was superb. He was prompt, and responsive to my (I think) unique problem. I rate him as "tops."

In addition I appreciate the write up of his visit - that summarized my problem and what we did to solve it. It provides me with a very good refernce of our actions should I ever need it again.

He exceeded my expectations.

— EM, Mill Valley, California

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Lianne has done great.

— JF, Marshalltown, Iowa

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I can't thank Progent and Jared enough. Within two hours of remoting into our servers Jared had my whole mess resolved. He was very helpful and talked to me through the entire process. Even when I sounded panicked, Jared was calm and that helped relax my frayed nerves. I do not know why I have not used a service like Progent before. But, I guarantee you that although this may have been the first with Progent, it certainly will not be the last.

— KR, Clovis, California

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Victor's the best. Not just his skills but his pesonality. We wouldn't want anyone else.

— MR, San Antonio, Texas

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You and your group are awesome; a fresh breath of air of folks that know what they say they know.

— MM, San Jose, California

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So far we are very pleased with our first experience with Progent. Wes is a very capable technical resource and we look forward to utilizing his skills where possible.

— LW, Frederick, Maryland

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Very happy with Joe's service so far, and I will definitely keep him and ProGent in mind for potential future needs.

— PK, San Francisco, California

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I wanted to reach out to you after the dust has settled from my clients move/server migration and let you know first and foremost my sincere gratitude for stepping in last week and devising a resolution for me during a very stressful time. Grady’s abilities and professionalism as an engineer and individual have been invaluable to me during this process. I’ve been a part of several office moves throughout my career as an IT professional and I can honestly say that Grady has made this particular move by far the most seamless one yet. Progent is truly lucky to have someone like him on your team.

Thank you again and I look forward to working with you, Grady and Progent again very soon.

— JO, Bedminster, New Jersey

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The experience so far has been outstanding and no complaints yet and we have used Prem, Andy, and others on the Progent Team, and I can only say the words excellent service. Thanks for your assistance in all our issues.

— JCW, Ebene City, Mauritius

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Patrick was very professional and efficient at yesterday's visit. He came early and was very fast at addressing the issue in getting our switch to work properly. Patrick was also nice enough to give me tricks and tips regarding IT related matters as well. I highly recommend Patrick for any network consulting work at other companies and I would definitely not hesitate to request for Patrick again if we would ever need networking assistance.

— LG, Santa Clara, California

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You guys rock…

— DJ, Winter Springs, Florida

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Shailendra is very knowledgeable and good to work with. Thanks.

— VV, Lincolnwood, Illinois

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Thank you for the service we were very pleased. Prem was very helpful, fast, efficient and knowledgeable. I would definitely recommend your service. Thank you again.

— DD, Panorama City, California

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The accomplishments to date have been wonderful. Aaron has exceeded our expectations. His work has been both effective and efficient. Prior to Aarons involvement our Network was experiencing some serious problems that we were not able to repair. Now the Network is running very fast and has the functionality that we need. Aaron has the advanced skill set that we needed to get back on track. The overall experience has been great and a very good value as well.

— JB, Warren, Ohio

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Craig has been fantastic. I've used his resources again recently and plan on contacting him whenever we get into an Exchange issue that confounds us. It's one thing to be a jack-of-all-trades out in the field, but having a specialist "in your back pocket" is an invaluable resource.

— TR, South Bend, Indiana

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Thanks again for getting Ryan to help us. He was great!

— SY, San Jose, California

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Thank you Chris, that was the most competent service I have received in years.

— BE, Milwaukie, Oregon

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Victor does a great job for us! He helps us quickly and is very easy to get a hold of. He works hard to provide the help and assistance we need; we are very happy with his work.

— ER, Green Bay, Wisconsin

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I felt it necessary to let you know what an asset you have in Brian. He has been an outstanding support tech. His dedication to fixing our network was exemplary. He explained his actions, listened to my needs and accomplished every task we placed in front of him.

Thank you.

— MC, Fremont, California

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Joe fixed me up on this and a few other Sonicwall settings just perfect. I am so glad I stumbled across Progent!

You guys have fixed 90% of my issues for the same money that the local buffoons wanted just to come over here and “look around”. I meant it: they wanted to charge us for 8 hours to come over here and “review our current situation”. What a joke.

— RL, Reno, Nevada

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We're a small IT department at a small company. Having Progent as our go-to backup is fantastic.

We've been very satisfied with Progent. There's never been an issue of getting the help we need in a timely manner. The engineers are very knowledgeable. Victor was a fantastic help! He made suggestions that were very insightful, and also answered questions unrelated, which also were useful. We're Very satisfied with Victor's demeanor and knowledge.

— CG, Buffalo, New York

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Prem was great.

— PH, San Mateo, California

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I think the services of Progent have been excellent, timely and very professional.

— AH, Stowe, Vermont

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Great results, as expected…. Jared was exceptional!

— WC, Eden, North Carolina

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You are a genius! I recovered contacts and calendars, then switched entirely to office 2011. Thanks for your help!

— WP, San Jose, California

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Thanks again for the excellent service.

— WW, Dallas, Texas

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Jeff has been great dealing with all the issues including the HP smart array controller, so looking forward to complete this project with him.

— AH, San Francisco, California

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Peter did a great job for me and my phone system was back online soon after his help.

I can’t believe that Lianne was able to arrange this help so quickly. I will turn to Progent for any IT assistance in the future for sure.

Thank you again!

— PR, Amherst, New York

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I definitely would call Progent for our future needs.

— TJ, Londonderry, New Hampshire

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I called the Progent TRC this morning and spoke to Craig who immediately remoted in, and from what I described to him knew exactly how to fix the problem with Outlook in a couple of minutes.

Many thanks to Craig of the Progent/TRC.

— PS, Los Altos, California

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Joe even helped us on his vacation and it was greatly appreciated. We really like working with Joe.

— RS, Cincinnati, Ohio

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I really appreciate how quick you came to our aid and getting us back up and running.

Best thing I ever did was to find Progent and support people like Aaron, Jared and others who drop everything to help your customers.

— EJ, Buffalo Grove, Illinois

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Everything including the wireless connections are now working fine. Thank you for all your help and instructional assistance.

Prem is truly an asset to be cherished by the people at Progent.

— TS, Temple City, California

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Thanks for the help. Craig has got us back up and going. Ya’ll have a new customer. Keep up the great work.

— JC, Cornelia, Georgia

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Thanks again for the excellent technical expertise and for being there are short notice!

We will definitely be using Progent again and again!

— KL, Scotts Valley, California

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We’re quite pleased with the service received...

— LO, Washington, DC

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Nice job on the desktop/network/telecom work, we believe we are seeing improved performance as a result and greatly appreciate the assist, thank you!

— BJ, American Canyon, California

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Hey Som,

I appreciated your helpful nature and resolve to help me with the SharePoint problem. I have enough technical knowledge to be dangerous but I was really stuck and felt I had nowhere to turn. I was really happy to have the opportunity to work with you and felt that you approached the problem with sincerity, interest, and honesty.

— MA, Plymouth, Michigan

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Working with Joe was great. I am extremely happy with the work and results.

— TF, Santa Monica, California

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We are very satisfied with the work done by Thoi. The BES server was installed and operational within a few hours... I commend Thoi for her professionalism, expertise and for a job well done.

— RS, Camp Hill, Pennsylvania

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Our system has never run better because of the attention provided by Tom. Tom has always been prompt in returning our calls. He gives us prior notice if he is going to be unavailable and provides an alternate Progent service contact if needed.

— AE, Aptos, California

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That was great service. I am sure we will be calling again soon for production cluster.

— RH, Lawrencville, Georgia

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Jared is awesome, very knowledgeable and easy to work with.

— JB, Aberdeen, Maryland

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Chris’s performance and expertise exceeded my expectations.

— BL, Vacaville, California

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We are quite satisfied with the customer service, timeliness, professionalism and technical expertise of Aaron.

— KM, Nantucket, Massachusetts

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Very satisfied!

— JH, Honolulu, Hawaii

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Everyone performed well and we had a smooth upgrade.

Steve was very good as the on-site project manager and frequently updated me on the status of the project and was good at sharing information on issues that they encountered.

— DS, Chino, California

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Awesome service. Prem is a great tech!

— DA, Bend, Oregon

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Thoi is a real life saver. She dug deep and did not give up. She fixed my problems. I am so pleased that she was able to handle something that my own IT guys could not. I will definitely use her services again. Thanks for putting me in touch with her.

— SR, Jacksonville, Florida

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I just wanted to reach out to let you know how much I appreciate the outstanding work that Chris has done in the past few days. He is not only extremely polite and a joy to talk with but he is so technically talented! I was so worried about the mess that was created by the last consultant that I was not sleeping well at all and last night I was able to finally relax. You should be extremely proud to have Chris as a employee and a representative of Progent!!

— LA, San Francisco, California

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Brian has done a number of sophisticated configuration projects for me. Each time he receives instructions, makes appropriate clarifications and does the work well in a fraction of the time it would take me to do it badly.

Successes are seldom recognized sufficiently. Bryan is a huge success for my business.

— JM, Goffstown, New Hampshire

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I wanted to pass along my gratitude to Chris. He always seems to be proactively installing servers/VMs to help bring us into the 21st century. I know that if it wasn’t for his guidance, we would still be running on a single server, limited to 4 GB of RAM.

I appreciate his help and guidance and feel very good knowing that he’s got my back.

Thanks for everything

— TM, Hendersonville, North Carolina

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Azeem's expertise and hands-on contribution has been very helpful. I would highly recommend Progent and Azeem.

— YK, San Francisco, California

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Of the four people I have worked with at Progent (Steve, Aaron, Som, and now Craig) each one has affirmed my conviction to recommend and work with Progent in the future. Thank you for your help.

— KJ, Highland Park, Illinois

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Just wanted to follow up and let you know we've finally started sending some test data across the T1... It was a struggle but the end result will certainly be worth it. Thanks again for all your help!

— BF, Phoenix, Arizona

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Prem was very proficient, knowledgeable and customer oriented. He worked quickly and diligently on the issues we had and insured system was functional before ending the service call.

I would also like to add Julie responded very quickly to my request for assistance and provided me with the proper information on which to request help and followed up to make sure I was being helped.

— SA, Summerville, South Carolina

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Just wanted to express my happiness with the handling of our first ticket with you - handled expertly by Bryan. I've worked with a number of support people over the years, but this went down smoother than any I can remember... great job, very happy!

— DR, El Cajon, California

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Prem was great. He was very knowledgeable and got the job done quickly. We will definitely use you guys in the future.

— JS, Chattanooga, Tennessee

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Dominic has completed our project. We appreciate his thoroughness and the speed with which he completed this the project.

— MS, Huntsville, Alabama

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We are very happy with Tom and his work. Tom has been very responsive to our needs, and has helped us with a wide range of technologies. Tom has helped us through a large period of growth in our company, and has helped us become ready to meet our upcoming IT demands.

— JC, Oakland, California

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We are more than happy with the level of service and personal commitment that Lynn has provided for us over the past few months. We did go through a period of turmoil as we rebuilt our infrastructure and Lynn can attest to the many long hours. Fortunately for us, this is pretty much behind us and we are back to being able to sleep at night. When the need arises for additional support, you can count on us calling you back and hopefully continuing the established relationship with Terry and Lynn.

— LN, Sunrise, Florida

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SJ was great, we appreciate the assistance.

— JH, San Francisco, California

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It was a real pleasure working with Jared.

— RE, Plano, Texas

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Percy has been great - he's easy to work with and really knowledgeable.

— WS, San Francisco, California

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Prem did an excellent job helping us get our initial deployments correct.

— DA, Provo, Utah

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I am pleased to confirm that our IT systems on board have been restored to normal operational status. I would like to thank all involved and in particular Marc and Bernardo. Marc and Bernardo have worked overnight and in the wee hours to ensure that all was done to remove the virus.

— SP, Copenhagen, Denmark

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I found Josh to be competent and very professional.

— AW, San Rafael, California

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Robin has been phenomenal.

— LK, San Antonio, Texas

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Craig’s help has been extremely valuable. The conversion from Exchange 2003 to 2010 went very smoothly with a minimum of downtime. He absolutely went above and beyond. His experience and knowledge was apparent when working with him during the conversion.

— BF, Kingsland, Georgia

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I was very pleased with the service, it was quick and very accurate.

— JM, Santa Barbara, California

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I was very happy with the support services I received from Chris and will likely use Progent again.

— BC, Anacortes, Washington

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Don't know what I'd do without Craig. He's a very, very good engineer. Knows his stuff.

— MN, New York, New York

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Scott did a fantastic job helping us out!!

— PS, Menlo Park, California

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I wanted to let you know that I was very pleased with my tech, Shailendra. He was professional, knowledgeable, and very helpful. I will definitely contact Progent in the future for any IT needs that I have. Thank you.

— JK, Akron, Ohio

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Thank you for the service. We were very pleased. Prem was very helpful, fast, efficient and knowledgeable. I would definitely recommend your service.

— DD, San Leandro, California

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Brad was very responsive and helpful. We will definitely use him again. Thank you.

— DR, Panama City, Florida

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I just wanted to take a moment and thank you for the wonderful job that you have done for us over the last couple of days. What you have been able to accomplish has quite literally help to save a company and our livelihoods, Thank You!

— DL, Los Angeles, California

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Jim and Brad have been great to work with.

— TD, Granite Falls, North Carolina

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Faisal was at our location a few weeks ago and I had a list of items ready for him to do when he arrived and he got through them in no time.

— FY, Burlingame, California

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Aaron has been extremely helpful during our Exchange migration. We could not be happier with his work.

Thank you all for your assistance.

— JC, Harrison, New York

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We are few and our problems are many, but Jared is doing a great job at helping us get things situated.

— DS, Arlington, Georgia

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Thank you Aaron, you’re a life saver!

— RR, San Jose, California

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Lynn was very helpful. His expertise and assistance were exactly what I was hoping for.

— NS, Chicago, Illinois

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Professionalism is at its maximum on every interaction.

— MT, Miami, Florida

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...everything that Progent did for us was superb. ...Eric and Michael have been excellent.

— EH, Pittsburg, California

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Prem has been great, he is very knowledgeable and handles the tasks impressively.

— JC, Baltimore, Maryland

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David is great. He did a tutorial with us today on rebuilding OS systems, he got a server donated and we are converting to a central server system. He is bringing me up to speed on working with these things.

We are a small non-profit trying to rebuild a shelter that was destroyed by a fire and don’t have a lot of money to spend on IT. This is working for us so far very well.

— NF, Berkeley, California

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The support from Progent was excellent.

— JB, New Orleans, Louisiana

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We have used Microsoft Support before and it was always painful and very expensive so we were looking for someone who could give us good support and a reasonable price. We tried Progent and we have come to really like it. Progent has been more than helpful and effective. It is so nice to be able to just send an email and get the help needed to fix our issues or even implement new technologies.

Thanks again!

— BD, Odessa, Texas

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Your team did a fantastic job. Your engineer Joe was fast, efficient, and really knew what he was doing. We had been struggling with that cert for over a week, and I had called every former IT employee I had a phone number for and none of them knew the solution. You guys took care of it in under an hour. I'm sold on Progent!

— MP, San Diego, California

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Progent's incredible customer service is not only refreshing, but should serve as a model for other businesses (including my own).

— DL, Woodbridge, Virginia

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Love Progent. It’s like having a full technical staff instead of just a few trying to do everything. When we implement new things and I don’t have the technical skills to complete the task I know that I can call on you guys first to get the information needed to get the job done then I will set up what needs to be done and then I call you guys to go through the implementation with me so that I am not feeling my way through the dark. When it is complete I know that it is set up to the fullest extent.

Also when I am out of the office I am confident that if things go wrong that they have Progent to fall back on for support. Works great for us.

— JC, Jacksonville Beach, Florida

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Prem, thanks for helping last night... Awesome job!

— ST, Santa Clara, California

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Wow, let me express my sincere appreciation for all that Progent has done for our church and in such a short time. Victor’s expertise has been phenomenal, but beyond that, he is patient, kind, willing to share his knowledge and best of all he is “available”. When I need help, he responds by letting me know he is looking at the problem. I can’t tell you how refreshing that is, after a year and a quarter of having to plead, cajole, coerce, etc. just to get basic passwords and information from the individual that built the network. Victor’s help has been like a refreshing drink of cold water on an extremely hot day. He has been instrumental in bringing our network to where I wish it had been when I took this job. He has a plan and he is executing that plan, making our network more stable and efficient and giving me the tools to support it on a day-to-day basis, but still being there when things go wrong. I hope this has been helpful. Again, to Progent and Victor, thanks for all your help.

— DW, Webster, Texas

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I just wanted to let you know how very pleased I am with the work Tom does on our behalf. He has been of immeasurable help to me in the last month in terms of correcting problems we were having with AT&T and today he was my lifesaver! ...without Tom, we would be unable to function this afternoon.

— PC, San Jose, California

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I was impressed with your services and ability to provide help quickly... We are grateful for your great customer service in the past and looking forward for our future work with Progent.

— MJ, Denver, Colorado

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I have just spent a great afternoon with Thoi. She has been KEY to making my BES upgrade and migration a success. She has gone the extra mile and helped me with several scripts to make it easier to safely operate my BES environment. She has helped me by making this a training session to help me be a better BES admin. In addition she has shared several BES Admin tips to make My life better.

Thoi is a pleasant, competent consultant who I look forward to be dealing with as long as I have Blackberry's.

— DH, Holden, Massachusetts

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Jim's services were top notch.

— PP, Sunnyvale, California

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Erik exceeded my expectations. Not only did he fix my problem but he also recommended a different type of tunneling.

— ER, Columbus, Ohio

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For the (SharePoint) work we received from Jeff we got exactly what we needed from him. Another Progent resource helped us out last week with a SQL Server issue. I have been very impressed with the quality of support and the response time from Progent with these two sets of issues.

— BG, Spokane, Washington

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I was extremely satisfied with Jared and the services he provided. Thanks!

— TV, Long Beach, California

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I was pleased with the services Progent provided. The problem was resolved in a timely manner with the last engineer being keen on the network details.

We are an in-house shop but use contractors and consultants on occasion. The quality of service your guys provided will keep Progent in my toolbox.

— RH, Waco, Texas

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Thank you very much for helping us with the firewall configuration issue. It was a pleasure working with you... Everything is looking good now and I am very pleased with our initial project.

— KB, Washington, DC

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Everything was great, Prem's expertise and ability to work around my schedule and the holidays is greatly appreciated.

— SG, San Juan Capistrano, California

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I was very satisfied with the work and the personable handling of the services. There is no doubt that I will be contacting Progent in the future as the need arises. I will also share my experience with colleagues around the local area.

— EH, Plum, Pennsylvania

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I am very pleased with the service from Victor and Progent overall... I will 100% use Progent in the future, and I have already told several of my technical colleagues about the service provided.

Same day turn around, 23 minute problem resolution, excellent advice/communication – I could not be happier.

— SE, St. Louis, MO

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Peter did an outstanding job.

— RK, Irvine, California

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Patrick's help was perfect. I’m going to sign up for Progent to handle our IT needs.

— MG, Bogota, New Jersey

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Thanks a ton for all of your help these last 2 days. It’s a really big deal for my productivity and I trust you. That’s a lot when it comes to my baby...(I mean computer)!

— RB, Redwood Shores, California

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Thank you for all your help with our client's MPLS implementation. Thank Prem for providing leadership through the whole process and for helping us secure our relationship with our client. I look forward to working with Premm again, a true professional.

— PT, Davie, Florida

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I have to say that Peter is among the best, if not THE best, of all the support personnel I have ever encountered. A true professional in his craft and willing to do whatever it takes to get it done. Eager to go the extra mile for a customer and pleasant to work with (no enormous ego). I cannot praise him enough for his solid effort, extensive knowledge & experience, the nights, weekends, holidays, and especially the grief that the PAL system surely put him through. But Peter never buckled. He stayed the course and got the system operational again, AFTER the former caregiver had written it off as a lost cause. I will surely not forget this episode anytime soon.

— PZ, Costa Mesa, California

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The service I received was prompt and expertly done. Jeremy was extremely helpful over the phone. I could not have asked for a better service.

— JW, Ann Arbor, Michigan

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I just want to say how very pleased we are with Mike's service.

— DS, Tiburon, Califronia

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I want to thank Jim for his expertise and professionalism in making the transition as smooth as possible. He responded to my calls and answered emails and voice mail quickly. When we did have a small issue or two, he was quick to find the root problems and fix them.

This experience is exactly what I had hoped for and I look forward to working with Progent in the long term

Andrea is wonderful!

You have some really smart people working for you. I don’t know where you found her but she knows her way around VMware and related hardware without a doubt.

Thanks for her excellent assistance.

— LC, Concord, New Hampshire

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I worked with Chris to resolve the problem my client was having. I am 100% satisfied with the work that Chris did and with the expertise he brought to the problem. I really can't think of anything he could have done to improve the service that he delivered.

— JB, San Jose, California

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Jim was very helpful in getting our three points of SharePoint Integration completed. The project is a hit. We will be reaching out to you guys as the project moves forward. We will keep you in mind for future projects also.

— SM, Mayville, Wisconsin

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Premanand has helped me with some port configurations on a Cisco router. He has been very helpful and very knowledgeable.

— AB, Angier, North Carolina

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Kal was wonderful to work with, very professional and personable. He worked with our internal IT person and quickly analyzed our problems and resolved them. Everyone commented on how nice it was to have a technical person in the office who went beyond what he was there for to help us. He is definitely an asset to Progent.

— SO, Manteca, California

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The session with Aaron today was perfect. We made great headway and have another work session scheduled for tomorrow. Very pleased on this end.

— CH, Devon, Pennsylvania

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Cannot thank you enough for your time troubleshooting, suggestions, and professionalism. We will certainly use and recommending Progent in the future. Thanks again.

— DS, Sanford, Florida

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Joe did a great job.

— ZN, Orange, California

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Overall, the effort was fully successful, well organized support.

My thanks to everyone at Progent for their detailed efforts.

— MW, Holland, Michigan

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Your help on this project has been excellent! We could not have had such a smooth transition without it.

— JV, Pleasanton, California

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Victor has been great so far! Communication is good and turnaround time also. I look forward to a continued relationship as we want get more things completed.

— HS, Annapolis, Maryland

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We were very satisfied with Craig. He understood our issues and was able to resolve the problem quickly.

— JD, Campbell, California

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Jim did a great job under a tight timeline. Looking forward to working with him again.

— TH, Matthews, North Carolina

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I would like to say that Progent has meet all my expectations and as I’ve been in the past very pleased with all the services I’ve needed from you.

— RH, St. Thomas, US Virgin Islands

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All I have to say is that I am very impressed with Progent! You know what you are doing, are reachable when I need support and most importantly I have a thrilled client!

— RP, Redlands, California

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Prem was a great resource.

— CG, Carnegie, Pennsylvania

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Yash is a pleasure to work with and his sevice was great!

— TL, Berkeley, California
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I just wanted to share that Jeff worked with our Sharepoint tech this weekend and helped us get some things figured out in a short period that we have been stuck on for weeks. So far, every time we need help with something Jeff and Progent have come to the rescue.

We are very thankful and happy to be working with you.

Thank you Jeff! Great job.

— DB, Austin, Texas
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I wanted to recognize and compliment you on continuing to remember to keep all of us in the loop with our computer projects, issues and needs.

You have definitely been a breath of fresh air and one of the top five professional experiences that I’ve had here.

— MH, Watsonville, California

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I can’t say enough good things about Jared miles he is professional, knowledgeable, and fast. It’s a pleasure working with him. I will be continuing to work with Jared on this backup project as I configure my new server for backup up Exec 2010 R3.

— JM, Orlando, Florida

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David has been a real pro with us and clearly understands and articulates our desires and concerns quite well.

— SL, Oakland, California

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Thank you so much! Your team has been amazing for us! We really appreciate all the resources you have pushed our way!

— JP, Westerville, Ohio

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Shailendra has been professional and always ready to help with whatever needs we have.

— MS, Novato, California

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Zach is very good and was very professional.

— TJ, Itasca, Illinois

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Prem has been excellent to date... We needed some advance prep work and Prem was responsive, professional and prompt in his efforts. We look forward to working with Progent on more projects. What Prem is doing for us is an area we would normally avoid but this gives us the confidence to promote more Cisco telephony services going forward.

— JF, San Carlos, California

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Working with Prem has been great.

— JB, Gilbert, Arizona

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We really appreciate all the help that you provide for us... We're very happy with Joe's work and we look forward to continue doing business with you guys.

— RB, San Francisco, California

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We were very pleased with your previous service and we have your company in mind when it comes to IT services.

— WM, Miami, Florida

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Bart takes care of most of our needs. He actually fixes things. Much better than the one-guy show we had before.

— RB, Cotati, California

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Prem fixed the problem quickly and efficiently.

Thanks for your help.

— EJ, Palm Coast, Florida

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It was a great pleasure to work with Chris. I found him knowledgeable, professional, and extremely helpful. I hope to continue to make use of him as our needs require.

— CC, Hartley, Texas

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Premanand was courteous and very knowledgeable. He quickly resolved the issue I was having.

— TS, Fremont, California

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I want to thank you and your staff for the high level of competence that everyone displays. I have felt very fortunate to have your service available.

— SM, Cottage Grove, Oregon

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We had an excellent session and Aaron helped out tremendously. I had things well on the way but Aaron was invaluable in overseeing the final steps and pointed out a couple of things I wasn't aware of. Excellent.

— AS, Lebanon, Tennessee

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I like the emailed service reports that are sent out after each task is performed.

— DD, Sacramento, California

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This morning I ran into an issue setting up a new client's email accounts. I got out of my depth with the postfix configuration after pointing the client's DNS records and terminating the old email account. My new customer was pretty much dead in the water and I couldn't figure it out. To make matter's worse the client kept changing his mind on configuration issues.

I called Bryan. He immediately recognized the urgency of the situation, and got right on it. An hour later everything was working perfectly.

Bryan is a critical resource for my business. What could have been a very ugly situation for me turned out great because of Bryan.

Thank you,

— JM, Nashua, New Hampshire

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My staff and the clients all love Jared. Great attitude, very bright and down to business.

— KJ, Napa, California

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Service was provided in a timely and professional manner.

— RT, Omaha, Nebraska

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Craig did a great job.

— JK, Costa Mesa, California

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As always, you are AWESOME! Thank you!

— LB, Springfield, Oregon

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So far, everything has been great... Our situation is one where we are able to handle most technical day-to-day issues. It is when we are stumped that we reach out to Progent.

— KK, Los Alamitos, California

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Jeff has been awesome and he really knows SharePoint. I appreciate all that he has done for us, his performance will certainly get Progent more business from us.

— FS, Marion, Ohio

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Awesome!!

Thank you, especially Chris and Prem and your team, for all your assistance lately.

— MD, Castro Valley, California

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I want to thank you for solving our problem. Your response and questions zeroed in on the solution.

— WG, Biddeford, Maine

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Everything was perfect and Patrick was very helpful. I will definitely use the service again if I have the need.

— BC, Auburn, California

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I would like to take the opportunity to let you know of the fabulous customer support that I received from Aaron.

Aaron has been a true professional the entire process and has dealt with my perplexing issues in a very respectful manner. He has been a true delight to speak with on the telephone and his technical knowledge is impeccable. With his strong IT skills and attentive service, Aaron was a huge asset to our school and know that he is an even better asset to the Progent family.

Such a commitment to great customer service is to be commended and I thank you and your team for the part that you played in getting our server up and running.

— KM, McSherrystown, Pennsylvania

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Prem was pretty impressive and got the VPN running in 57 minutes of work time. Our management loved Prem’s expertise in this field; we will need him for future projects.

— CX, Kirkland, Washington

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Tom has been great. Good experience all around.

— KK, La Palma, California

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I just want to thank Progent for the support and follow up you have given us. Steve especially has been very helpful.

— FM, Temecula, California

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I was perfectly happy with Eric’s work on this issue, and I appreciated his willingness to work around my schedule. I’m sure I’ll be contacting Progent for more services.

— MC, Richmond, Virginia

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Prem,

Thanks so much for the help last night!

MUCH APPRECIATED.

I'll certainly be contacting you again when we need assistance!

— DB, Irvine, California

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These reports are fabulous! I really like the detail! You guys are REALLY starting off on the right foot... I'm impressed!

— MM, Crystal Lake, Illinois

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We just wanted to say thank you so much for a very informative day. Andy was very easy to talk with on all levels and provided us with some really good information.

— KM, San Francisco, California

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I thought the service provided was top notch.

— AW, Colleyville, Texas

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Joe did a great job.

— KL, Aberdeen, North Carolina

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I've been working with Chris as my main network engineer. I've also worked with Lew for Sonicwall issues. Both of them have done an outstanding job.

— FL, Oakland, California

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Thanks. It is refreshing to deal with someone who knows what he is doing on this stuff.

— CM, Oklahoma City, Oklahoma

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I wanted to thank Mike for all the work he did to resolve all the problems created in the recent Postini service provider transition.

— MT, Los Altos, California

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Shailendra has been a great resource for us. His skill set was exactly what was needed and we communicated well. I plan to use him again to configure another office in a week or so.

Thanks so much.

— HM, Coconut Grove, Florida

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Working with Patrick is awesome. He's to-the-point, no-nonsense and great at explaining the problem as well as the solutions in a way that I can understand and feel comfortable with. Really looking forward to having him get our network re-boot complete in the coming month.

— JW, West Sacramento, California

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I just wanted you to know that I have been very impressed with Pierre. He is very knowledgeable and is quick to respond and assist. He is a great Asset for us.

— SC, Odessa, Texas

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Andy was great.

— RM, Santa Clara, California

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(Joe) was very good and met every expectation. Thank him for his help in our matter.

— AC, Las Vegas, Nevada

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I have been working with Chris since I started with Progent. Everything is great, we have been through a few problems and he talked his way through all aspects of the issue and if necessary he completed everything in a timely manner.

If Chris was not available I was patched into someone who always seemed to know everything about the system and make it happen.

I am not a computer wiz and I really need a service like this to keep it all going.

— MM, Maui, Hawaii

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Today I wanted to take a moment to tell you how much we’ve all enjoyed working with Jay. He is patient, articulate, and follows up as he promises to every single time. He has quickly diagnosed and then taken the time to treat the problems our staff has been having with their PCs.

— AR, San Francisco, California

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Chris did a fantastic job on Friday getting us taken care of. Thanks again for the help.

— TR, Mesa, Arizona

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Paul was fine, on time, knew what he was doing. I am pleased with the service and will call you again when I need something else done.

— MP, Cleveland, Ohio

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Jim has been doing a great job for us. He’s a welcome member of our team.

— SM, Anaheim, California

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Thank you. For the record I really appreciated the work that was done, and thought the tech was very knowledgeable and worked in a very timely manner. I would use that tech again any time!

— DN, Austin, Texas

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... as usual your team did a great job. We have a VPN issue that Prem helped us with.

— PM, Anaheim, California

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Your people have been excellent! I appreciate your timely help.

— WG, Orland Park, Illinois

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I just wanted to take a few moments to tell you about the outstanding service I received from Jared. He helped me with connection issues a few times with my laptop. He is extremely knowledgable, worked quite efficiently and got me back to work very quickly. He was extremely professional and I was VERY happy with the service I received from him.

— MH, Napa, California

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Worked out fantastic! Progent and Prem are the right source for the knowledge needed. I'm a happy customer.

— DG, Baltimore, Maryland

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Steve's fast response, expertise and performance did exceed our expectations. We plan to continue working with your company.

— AH, Richmond, California

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I was very, very pleased with the service I received. It was fast and professional. I also felt like the billing was precise and fair.

— AH, Riverton, Utah

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Everything was fantastic! I'm really impressed with Joe's skills and availability to look at our issue so promptly and the speed with which he fixed the problem.

— RP, Irvine, California

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Ryan did a great job. All the remote printing is working now. I will be back for more help in the future I am sure.

— DS, Abilene, Texas

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It went as I expected and my phone is up and running. I will setup the other phones on Monday. Thoi was great.

— KE, Boyertown, Pennsylvania

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I want you to know how happy I was with the expertise and professionalism of Craig during our emergency. It's exceptional that he returned my call within an hour on a weekend, and he was a godsend!

In the future I plan to turn over to Craig and Progent all Microsoft Exchange problems and more.

— TS, Sacramento, California

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Chris did a good job. Talking with him I was able to figure out that our problem was with packet fragmentation on one of our WAN circuits and with that info I am moving forward troubleshooting that with our providers.

— GM, Beaverton, Oregon

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Thank you. I appreciate the quality of services your company has delivered.

— GP, Santa Clarita, California

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Your tech was awesome, very proficient. I'll definitely refer y'all out and use you again and again.

— KW, Lake Travis, Texas

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I was very satisfied with the service Progent provides as well as the price for the project.

— MF, Fontana, California

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It's great having you as a partner.

— ZN, Plano, Texas

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Thanks. You guys do collectively provide very good service.

— PL, Foster City, California

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I want to thank you... It's up and running. I appreciate your help.

— MN, New York City, New York

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Patrick was great... Thanks for the prompt service and the help getting my network back up and running correctly.

— RO, San Francisco, California

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My initial call with Prem went great – he clearly knows the Cisco equipment very well! We managed to get the server repaired and up and running.

— AH, Atlanta, Georgia

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Chris did a great job fixing my issue.

— MN, Menlo Park, California

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Please Share Your Input on the Quality of the Support you Received from Progent's Consultants
You can help Progent improve the quality of our consulting services by sending us your evaluation of the service your company received from any Progent support engineer. To give Progent your thoughts, please call 800-993-9400 or visit Contact Progent.

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Find out about biographical information about Les Kent, Progent's founder.
















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