Microsoft and Cisco Authorized IT Consulting Experts What Customers Say About Progent
Technical Expertise Plus Commitment to Excellent Service Equals Satisfied Customers
Progent's certified network engineers offer expert help with a broad range of products and technologies and can deliver that expertise remotely nationwide or onsite in select cities throughout the United States and anywhere in Northern California. Progent provides 24x7 online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Mac OS X, or for environments that include a combination of Windows and UNIX-family technology. Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S.
The selection of customer testimonials that follow reflect the commitment to excellent service and the technical know-how that characterizes Progent's information technology consulting team:
Cliff walked me through the problem on a Sunday night, Memorial Day Weekend, and got me up and running in less than an hour. He was a true professional and great trouble shooter allowing me to continue with business as usual through the remainder of the weekend. He did a great job, well beyond normal line of duty, by answering the phone on a Holiday weekend and by taking the time to troubleshoot and solve my problem. This entire situation reminded me of why I chose your company in the first place. You are a group of consummate professionals. I will be in contact this week to set up a date to evaluate my system and get back on a regular schedule with your group. I have let it slide and now realize how important it is to stay current.
I just wanted to let you know how much I appreciate Eric! Our network guy is out of town for 2 weeks and yesterday our DB server would not come up and our site was down. So I ended up calling Eric (forgetting about the -2 hour time difference) at 3:30am. He answered and hooked me up!
I wanted you both to know how great it is to know I can get competent, even outstanding help with computer problems, from you. I hope you realize what a comfort it is to know one can get problems resolved quickly through Progent. We can have a good or bad day, depending on how our technology supports us in life and business.
Kudos to Jim for his clear methodical approach to problem analysis and resolution. I can tell that his depth and breadth of knowledge is huge.
I am very happy with your service and very impressed with Chris. It looks like we've got everything up and running and operational. Thank you again. I really appreciate all your assistance with this.
I am so very thankful for all the hard work these 2 men have given. And a bigger thank you goes to you for pointing me in their direction. They have been so very kind and generous with their time. I never felt that our problems were unimportant to them; on the contrary, Peter called me early this morning to tell me that my Linux hadn't booted up properly and he was concerned that we wouldn't have email right away. That made me feel good to know I had someone who cared enough about helping me to call when there was a problem.
I am completely satisfied with the work that Tom did for us. It's a great feeling for me to have someone there to call if needed. Right now, everything is working very well and I feel that we have a stable and secure network. Whenever I need anything, I'll surely let you or Tom know.
It's perfect.... I've also updated my files and the improvements are quite significant.... You were a great help, and I'd be happy to provide a testimonial for you/Progent.
Thanks for the email and reports. I am extremely impressed with Progent. From your helpful customer service to your technicians, I was completely satisfied with Progent. Wade was awesome. Articulate, knowledgeable, helpful and nice to work with. I won’t hesitate to call on Progent the next time we have a project that requires the services Progent offers. Thanks again!
Tonight I was pleased to work with Jeff on some critical Exchange issues for a client of mine. Jeff was excellent to work with, was very courteous and understanding of my predicament, and was clearly very knowledgeable of the disaster recovery methods that we needed to pursue. He helped me to become more confident in my (limited) Exchange expertise and I would be happy to refer him to anyone else with Exchange needs such as this. Again, I am very pleased with Jeff’s knowledge, patience, and service that he provided to me tonight!
Thanks for getting back to me. Yes, everything went great and I think all is working ok now. I would like to set something up so we can continue to work with you in the future.
I have worked with David for awhile and I wanted to let you know that we had an urgent situation, Dave came on site, resolved the problem, and provided excellent customer service. I was very pleased with his attentiveness, his recommendations were solid and he implemented them quickly and efficiently.
You folks are doing a great job. Always there when I need assistance. Craig took care of a SharePoint problem on the server I had last week and had us up and going in minimal time. After a year of working with Progent, the company continues to impress me every time I call.
I would also like to say that finding Progent, and in particular Brian was a God send. I am the only IT person on our staff of a growing number of users. If I can't get a problem resolved I start to feel very alone... I can't begin to tell how much I appreciate Brian's hard work and effort over the troubleshooting and setup time period for the services rendered. By the time Brian got involved I was working on 2 straight weeks of 16-18 hour days. If were not for Brian I would have no idea what would have transpired.
I also am expert in many of the fields that you listed below, but there are times, like this case where it just made more sense to pay you to do the firewall while I was working on an exchange server.
I will definitely keep you guys on file, as a single person running a company, there are times when you just need to talk something through with a peer to get to the solution, or times when I have more fires to put out than I can handle.
I would like to say that after having had many really average or worse technical and systems support experiences in the past, it has been a pleasure to work with Ken. We have found him to be professional, reliable, responsive and knowledgeable. He is doing a great job.
Please convey to Les on my behalf, the great job Doug is doing for us. I’ve been trying to do this my self, but with my professional and personal work load; including school work, time is definitely not on my side.
SMS has done wonders for us. The laptop deployment phase is going extremely smoothly, and that’s a tribute to Doug’s SMS expertise. User’s data migration has been (again) very successful due to tools used. Asset Management, Remote Control; among others, has added value to PRTM IT infrastructure. More importantly, Doug’s communication skills, and dependability is something that really stands out! Doug is very responsive when needed.
I cannot speak highly enough of Joe's work ethic and results. He has not only exceeded our extremely lofty expectations he has actually integrated into our team almost instantaneously and effortlessly. As a direct result of his handling of our requests, my firm has decided to forgo hiring additional personnel for the moment and further exploring using your services exclusively for our LAN configuration needs.
By the way, Andrew did a great job the other day. I was a tech for many years and I know how difficult it can be to find someone technically gifted, who can also treat customers well. He has both traits.
I wanted to let you know how impressed I am by the response time and quality of work that your company provided. I am extremely satisfied with the results. Although our firewall is undersized for its location, the modifications to the configuration made by Joe should buy us some time to figure out what to do next. I look forward to doing business with you in the future.
Again, extremely pleased with the service and with Donna’s responsiveness and expertise especially... I can do the grunt work, but Donna has fixed stuff that I have been working on for literally years. And it’s great knowing there is someone who knows a lot more than me looking at our network.
I just wanted to write and say that Progent and Patrick are GREAT! Thanks to him we have accomplished all of our goals. I will be calling you guys in the future for sure!
I’m so glad to have found you guys. Being able to simply ask a question like this and pay for your time is a lot more cost-effective and less stressful than me spending an hour or two looking for the answer.
I just wanted to recognize Tom for doing a great job supporting us this past week. Almost without me noticing, he and Craig coordinated to take care of a major issue with our mail system this past weekend.
I wanted to express my thanks to Brian and Aaron for their work getting our Exchange server working. They were patient in explaining and teaching and diligent in resolving some difficult issues. Both show an incredible expertise in their technical areas. This is a wonderful service that you have and one that I'm sure I will be using again.
Chris solved my issue. He was polite, informative and very knowledgeable. I will definitely use Progent in the future. I was extremely happy with the service.
Great job with Crystal today, thanks for creating a raving fan!
... I just want to make it clear to you how much I appreciate your hard work on moving ts1. It is very evident that you care and uphold excellent standards of workmanship. Thanks again for all of the follow up on every issue even those that were found to be not in scope. If I can commend you to anyone in your organization please let me know.
I live in a world where exceptional customer service separates me from my competitors, and I can tell you without flinching that one sharp guy like Craig can make an enormous difference in terms of how your customers view Progent. Knowing that he's a phone call away, and that he can zoom in and glue things back together for us is a huge relief to me.
Thanks to everyone involved in helping me get my business back online yesterday.
I am EXTREMELY satisfied with the service Chris provided, and his follow-up. I was also very impressed with the quick responses of Brad in getting our Service Agreement activated.
Being a company that is based on customer service, it is gratifying to do business with a company that is dedicated to providing superior customer service. I am very grateful to have Progent available as a resource for Voice Products.
Just dropping you note that I was extremely pleased with Brady’s assistance. Again, Progent Engineers have come through for me in a pinch. I continually see myself using your resources for more and more projects. I look forward to working with your people again in the future.
Thanks, Aaron. I would definitely be interested in the arrangement you mentioned below. Our conversation the other day was very helpful in getting me going down the right path. I'll probably need more help soon, and this resource is very convenient! Thanks again!
Thanks so much. I must say, I've searched for years for a capable, reliable and responsive computer service consultant or company who works with small businesses (non-profit) at a reasonable rate. So far, I've been very impressed.
I want to personally thank everyone for assisting us out through these tough times. Three servers in three weeks; I will not say anything more. As you may know we have had Hurricane Noel scrap the coast of West Palm Beach, Florida over the past week...
Fabulous! You're a genius. I'm so glad to have come in contact with you and Progent. It's been a pleasure, and you've resolved the last little thing that's been nagging at me since this whole thing started... You have no idea how great a feeling it is to get this last piece back, knowing that we didn't lose a tick of information in the interim.
Aaron – The new mail server is performing marvelously. Thanks again for all your help. It goes without saying that we could not have done it without you.
I just wanted to let you know how much we liked Tom. He was very diligent and managed to accomplish all the items on our list! We feel very good about him and I am so hopeful this will work out for all of us! Thanks very much for your assistance in this regard.
Your service and Donna in particular have been the most professional, responsive and knowledgeable tech support that I've had in the past 25 years. Thanks and a special thanks to Donna.
I have completed working with Jay over the past 3 days to restore our Corrupt Exchange mail server. He was hard working for long hours, very knowledgeable and professional. In this crisis, he help me stay calm and almost relaxed. I will not hesitate for work with Progent in the future.
This first engagement is exactly, and I do mean exactly what we had hoped for in the service Progent is providing. I know that I will be calling Chris next week to add a couple new developers into Active Directory and give the Remote DeskTop access, and am confident that this upcoming call will be a painless and educational as the first one.
We are off to a great start and Progent’s services certainly seem like they are going to work for us.
The level of service that is being provided by Steve is incredible. He is cooperative, communicates well, follows up and is extremely skilled. I could not be happier, and my employees think that he has to wear tights and a cape!
I appreciate all of you and the work ethic you have, when the heat is on you are there. Many others duck and cover but you are the elite, the ones who jump right in and take the heat. You are the marines of technology!
I rely on your expertise to continue to evaluate ours technical environment for improvement not only in reliability but security. Thank you for taking the initiative and launch away.
Keep up the great work - I don't know what type of client satisfaction or input Progent asks of us, but make sure they call me. I couldn't be happier with the quality and level of service you've given us. You are a godsend!
I wanted to take a moment to send you and email regarding Jay. He assisted me a few weeks ago with an email issue we had at our office. He was very professional and helpful. He displayed patience and had the ability to resolve our problems with ease! He was awesome! He helped us even late into the nighttime his time and then followed up the next morning to make sure we were all set and had no further issues.
He (Steve) was extremely helpful and knowledgeable and I really enjoyed working with him... We made a lot of progress. We're just about there in what we need to do. I just want to let you know that I'm absolutely delighted.
I just wanted to let you know that we ... are extremely pleased with the professional, courteous, and knowledgeable service Jay has always provided us.
I wanted to thank you & your staff for the past support with the difficulties we had accessing our server. I’d like to address an important “Thank You” to Jay for his excellent customer support and commitment for helping me and my staff through the process... Throughout these times Jay made sure he would be available to help at all times... I appreciate his patience, his tenacious approach at diagnosing errors, and overall good attitude. As I told him personally, I will always have him first on my list for any future support.
Two nights ago I was struggling with an inoperable Exchange server (a disaster). I called Progent... Within 15 minutes I received a call from Brad. I filled him in on what work had already been done and he went to work. We worked through the night toward the goal of full server operation. True to his word, Brad came through and solved the problems. Brad is very knowledgeable and great to work with. He is a professional and because of him, I will consider Progent for future projects. Thank you, Progent...
First off let me tell you that Leigh has exceeded all my expectations, his expertise and quick response has served invaluable in clearing up our network issues. It has been a real pleasure working with him and he is definitely an asset to Progent.
I appreciated your helpful nature and resolve to help me with the SharePoint problem. I have enough technical knowledge to be dangerous but I was really stuck and felt I had nowhere to turn. I was really happy to have the opportunity to work with you and felt that you approached the problem with sincerity, interest, and honesty.
Today I wanted to take a moment to tell you how much we’ve all enjoyed working with Jay. He is patient, articulate, and follows up as he promises to every single time. He has quickly diagnosed and then taken the time to treat the problems our staff has been having with their PCs.
Please Share Your Input on the Quality of the Support you Received from Progent's Consultants
You can help Progent improve the quality of our consulting services by sending us your evaluation of the service your company received from any Progent support engineer. To give Progent your thoughts, please call 800-993-9400 or send email to opinion@progent.com.
For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Find out about biographical information about Les Kent, Progent's founder.
