It Takes Great Technology to Provide Outstanding Technical Support
Progent believes that a carefully architected and implemented network is a crucial factor for enabling a firm's success, and Progent applies this belief in our own network environment. Progent has built a zero-downtime virtual office infrastructure that allows our in-house engineers and authorized contractors to offer fast and efficient support, collaborate closely on sophisticated projects, and experience career and private maturity by being a member of a dynamic business ethos of self motivation and independence.
Our entire multi-site network foundation is housed in three separate advanced Internet data centers (two in Silicon Valley and one in Sacramento), offering the utmost levels of fault tolerance, backup, data protection, and uptime. By separating our network into distinct data centers, we are assured excellent levels of accessibility. By locating one of our key data centers in Sacramento, we neutralize the San Francisco Bay Area's earthquake risk.
Progent has an advanced VoIP communications solution sited in one of Progent's data centers. Progent's VoIP PBX provides seamless, cohesive voice access to all in-house consultants across the U.S. Advanced capabilities such as sophisticated call center options, find-me/follow-me calling, integrated e-mail Inbox/voice messaging, full-featured Voice over IP hardware phones, and computer-powered soft-phones, seamless message handling for every user, and built-in automated call management applications all operate together to provide an effective platform to make sure that customers can speedily and conveniently communicate with needed Progent resources.
Progent has designed an expandable infrastructure of more than 50 servers that host the core programs used to support our consultants, such as Microsoft Exchange email and collaboration, financial and management information systems, service invoicing systems, call center systems, web support, access permissions and protection servers, document storage, print servers, backup and business continuity, marketing and sales automation, CRM, network administration and auditing, and Voice over IP. Progent leverages virtual server technology from VMware to enhance further the ability to expand and manage our information system.
Progent exploits the robust network environment we have designed by offering hosting services for clients who want immediate access to the benefits of Progent's efficient virtual office environment.
Making Sure Vital Support Data is Accessible and Secure
Our customer documentation standards are unmatched in the information technology outsourcing industry, and we have built a world-class environment for our engineers to produce complete reports of all service interactions, exchange those support details with our clients electronically after each job, and preserve them in a manner that offers high efficiency for later and/or collaborative activity with other Progent engineers. Using replication software, each Progent consultant can gain full availability to important details of client information any time, and with advanced RSA encryption, client data is always protected.
Our virtual office environment is stable, mature, and enhanced by the active interaction of 75+ Progent personnel around the U.S. that utilize the system every day. Progent has practiced a virtual office approach since our inception in 1999, and Progent’s founder Les Kent brings a strong background from his former businesses in designing and deploying efficient virtual office structures since 1994.
By creating a culture and network environment based on a virtual office, we have appealed to a wide spectrum of high-caliber people who attain an enviable level of efficiency, work satisfaction, and improved quality of life that has resulted in low attrition and lasting customer retention.
Advantages of Progent's Virtual Office Work Style
By utilizing Progent's innovative virtual office technology, our consultants and freelance experts can stop wasting time commuting to a physical work facility or driving to perform work in person that can be completed far less expensively by taking advantage of remote tools. Because most network tasks can be handled off site, our virtual office allows our engineers to devote the maximum amount of time doing revenue-generating tasks instead of commuting, and gives customers the fastest available technical resolutions at minimal cost.
Our consultants have the choice of providing off-site services exclusively, cooperating with other consultants when on-premise work may be required. At Progent, you are able to determine your own job calendar to match your individual lifestyle without compromising the excellence of customer service.
Find Out Additional Information About Jobs with Progent
Check out these pages to find out more information about our available positions, company culture, work conditions, profit sharing structure, and benefits packages:
Staff Positions at Progent
Work for Freelance Professionals
Reasons That Progent Is Unique
Progent Compensation and Benefit Programs
Working with Progent Frequently Asked Questions
This is a list of some current job opportunities:
 |
|
|
Code |
|
Description
|
A10 |
 |
Information Technology Recruitment Manager Job
Progent is seeking an experienced administrator for recruiting IT experts to join Progent's group of computer support specialists who offer information technology outsourcing and computer support services to clients globally.
Details about Information Technology Hiring Manager Position
|
A014 |
|
Resume Screener Position
Progent is looking for a motivated person to help manage background summaries submitted to Progent by job seekers. The Resume Screener will operate from home and retrieve job applications submitted via email and transfer the applications into a dedicated application tracking system. The Job Application Screener will consolidate all correspondence submitted by job seekers, confirm that all relevant information is properly transferred into Progent's database, check that professional certifications are current, and pre-qualify job seekers by giving each one a preliminary ranking.
More information about Job Application Screener Job
|
S20 |
|
Market Development Manager Positions
The Business Development Representative is a sales team member who is charged with selling Progent’s wide range of IT outsourcing and consulting services and acting as the front-line client liaison. The Business Development Representative operates closely with the President, Vice Presidents and Managers to ensure that business goals are met and that top notch services are provided to our clients.
Details on Market Development Manager Positions
|
P014 |
|
Senior IT Consulting Expert, MCSE Positions
Progent is looking for an experienced, Microsoft-certified support professional to join Progent's internal group of network professionals. Applicant must have communication skills plus technical knowledge and must be success oriented.
Specifics on Senior Network Consultant, MCSE Jobs
|
P016 |
|
Desktop Engineer Job
Progent is seeking a Desktop Support Expert to work with Progent customers to help all users of workstation and laptop PCs powered by MS Windows 7, Vista, and XP platforms. Work closely with customer's management or IT staff or under the direction of a Progent Senior Consultant to support the customer's workers.
Specifics about Desktop Engineer Job
|
P018 |
|
Senior Remote Support Expert Jobs
Progent is seeking a Senior Remote Support Expert to work with a variety of small business clients to maintain and support computer networks on-line, utilizing advanced tools including Microsoft Windows 2000/2003 and the MS .NET product family.
Details about Senior Remote Support Engineer Jobs
|
P018aus |
|
Senior Remote Technical Support Expert Job in Australia
Progent is seeking a Senior Remote Support Engineer in Australia to help a range of international clients to manage and service computer networks by telephone or remote access.
More information about Senior Remote Support Expert Jobs in Australia
|
P021 |
|
Senior Cisco Engineer Job
Progent is seeking a Senior Cisco Engineer with CCIE or CCNA credentials to work with Progent's staff of professionals to help clients to plan, integrate, maintain, and troubleshoot small business networks that incorporate Cisco products.
Details about Senior Cisco Engineer Jobs
|
P022 |
|
Certified Security Consultant Positions
Progent is seeking a Certified Security Engineer with CISSP, CISM, or CISA or similar security credentials to join Progent's staff of professionals to offer small businesses comprehensive security services such as network security evaluation, security testing, security strategy, remote monitoring, security modeling, access management solutions expertise, business processes security, and disaster recovery planning.
More information on Certified Security Consultant Positions
|
P023 |
|
Senior Citrix Engineer Positions
Progent is seeking a Certified Citrix Engineer to work with Progent's team of network support experts to assist customers to plan, install, administer, and repair network environments that incorporate Citrix products.
Details about Certified Citrix Engineer Job
|
|
If you want to apply for any position listed above, you should send your resume to jobs@progent.com. Please copy the job codes of the positions that interest you.
