Full-time and Contract Jobs with Progent Enjoy Quality of Life Improvements and Technical Success with Our Sophisticated Virtual Office Environment
You Need Great Infrastructure to Provide Outstanding Customer Service
Progent is convinced that a well architected and implemented information system can be a pivotal piece for accelerating any firm's growth, and we follow this philosophy in our own system environment. Progent has created a fault-tolerant virtual office network that allows Progent's staff engineers and certified contractors to offer rapid and efficient support, collaborate easily on complex jobs, and experience professional and private maturity by being part of a dynamic company ethos of personal drive and freedom.
Our complete distributed network foundation is situated in three distinct advanced Internet data centers (two in San Jose and the other in Sacramento), offering the utmost levels of fault tolerance, backup, security, and availability. By splitting our network into distinct data centers, we are ensured excellent consequent availability. By locating one of our key data centers in Sacramento, we avoid the San Francisco region's seismic threat.
We have a state-of-the-art VoIP PBX system housed in one of our data centers. Our Voice over IP system offers transparent, integrated voice calling to all in-house consultants nationwide Advanced features including sophisticated call center functions, find-me/follow-me calling, universal email and voice messaging, full-featured Voice over IP handsets, and PC-powered soft-phones, seamless call handling for every user, and integrated automated call management utilities all work together to offer a powerful platform to make sure that customers can speedily and easily access required Progent personnel.
Progent has designed a scalable infrastructure of more than 50 servers that power the core applications used to support our business, including Exchange email and collaboration, accounting and reporting software, client billing systems, call center applications, web services, access permissions and security servers, document handling, print servers, archiving and business continuity, sales automation, Customer Relationship Management, network administration and monitoring, and Voice over IP. Progent utilizes server virtualization products from VMware to enhance even more our ability to scale and manage our network.
Progent exploits the robust infrastructure we have designed by offering data center services for customers who want quick availability of the benefits of Progent's efficient virtual office technology.
Making Sure Client Service Data is Available and Protected
Progent’s client documentation practices are unparalleled in the network support business, and Progent has created a powerful environment for our consultants to generate full reports of all service interactions, exchange those service reports with our customers electronically after every job, and store them in a manner that allows high efficiency for future and/or cooperative work with other Progent consultants. Thanks to replication technology, every Progent consultant is able to have full access to important details of client data any time, and because of 1024-bit RSA encryption, client information is always protected.
Our virtual office environment is robust, mature, and enhanced through the continual interaction of 75+ team members nationwide that use the system daily. Progent has practiced a virtual office model since the company's inception in 1999, and Progent’s president Les Kent brings a strong background from his previous companies in designing and deploying innovative virtual office environments since 1994.
By building a business model and infrastructure around a virtual office, Progent has attracted a broad range of high-caliber people who achieve an enviable degree of efficiency, work satisfaction, and enhanced life style that has resulted in low turnover and lasting customer retention.
Benefits of Our Virtual Office Infrastructure
By utilizing our innovative virtual office environment, our staff engineers and contractors can avoid spending time commuting to a central office or traveling to consult on site that can be completed far less expensively by taking advantage of remote tools. Since the majority of network jobs can be handled off site, our virtual office allows Progent's consultants to spend the maximum number of hours doing billable work instead of traveling, and offers customers the quickest available network resolutions at the lowest cost.
Our engineers have the choice of performing off-site support exclusively, cooperating with other team members in case in-person activity is needed. At Progent, you can establish your own work calendar to match your desired lifestyle without jeopardizing the quality of customer service.
Learn Additional Details About Jobs at Progent
Follow these links to find out more information about Progent's available positions, company culture, work environment, profit sharing structure, and benefits:
Operations Administrator Job
Progent is looking for a talented individual for the work-at-home position of Operations Administrator to assist the Director of Operations with the daily management of financial information, currently using QuickBooks, in performing A/P and asset management responsibilities for a small, rapidly growing business.
IT Hiring Manager Position
Progent has an opening for a senior administrator for hiring technical personnel to join Progent's group of network support specialists who provide IT outsourcing and computer consulting assistance to clients globally.
Technical Response Center Coordinator Position
Progent has a job opening for an experienced individual for the position of Technical Response Center (TRC) Coordinator working with a creative technical services business in a dynamic environment. The TRC Coordinator is to be the initial point of contact for incoming TRC and Main number phone calls and must present a professional and compassionate demeanor in the initiation of Emergency Services.
Customer Services Administrative Assistant Position
The Customer Services Administrative Assistant helps the Director of Customer Services in the routine operations of Progent’s Customer Care program, including tasks such as First Service follow up calls. The Customer Services Administrative Assistant provides a variety of administrative responsibilities for the Director of Customer Services to ensure Progent delivers exceptional customer care.
Business Development Representative Jobs
The Business Development Representative is a top level sales manager charged with selling Progent's broad range of IT outsourcing and support offerings and functioning as the front-line client interface. The Business Development Representative is a key part of the executive team, working in sync with the CEO and Directors and Managers to make sure that corporate goals are accomplished and that quality services are provided to our customers.
Desktop Support Expert Jobs
Progent is seeking a Desktop Support Expert to assist Progent customers to provide service to all workers using workstation and laptop PCs based on MS Windows 2000, Windows Vista, and XP technology. Work in unison with client's management or IT staff or under the supervision of a Progent Senior Engineer to help the customer's workers.
Senior Remote Support Engineer Jobs
Progent is looking for a Senior Remote Support Expert to work with a variety of small business clients to maintain and service computer networks off-site, utilizing sophisticated technology such as Microsoft Windows 2K/2003 and the MS .NET product family.
Senior Online Technical Support Expert Jobs in Australia
Progent is seeking a Senior Online Network Support Engineer in Australia to assist a range of international clients to maintain and troubleshoot information networks by telephone or online access.
Certified Cisco Consultant Jobs
Progent is seeking a Certified Cisco Engineer with Cisco CCIE certification to join Progent's staff of professionals to assist clients to design, integrate, maintain, and troubleshoot small business networks based on Cisco technology.
Certified Security Engineer Positions
Progent is looking for a Senior Security Consultant with CISSP, CISM, or CISA or similar security credentials to work with Progent's team of professionals to offer clients a full range of security services such as network security analysis, penetration testing, security strategy, remote monitoring, security architecture, access control solutions consulting, operations security, and disaster recovery planning.
If you want to apply for any job shown above, you should send your resume to jobs@progent.com. Be sure to state the job codes of the positions of interest.
