It Takes Great Technology to Provide Outstanding Technical Support
Progent believes that a carefully architected and implemented network is a crucial factor for enabling a firm's success, and Progent applies this belief in our own network environment. Progent has built a non-stop virtual office infrastructure that allows our in-house engineers and authorized contractors to offer fast and efficient support, collaborate closely on sophisticated projects, and experience career and private maturity by being a member of a dynamic business ethos of self motivation and independence.
Our entire multi-site network foundation is housed in three separate advanced Internet data centers (two in Silicon Valley and one in Sacramento), offering the utmost levels of fault tolerance, backup, data protection, and uptime. By separating our network into distinct data centers, we are assured excellent levels of accessibility. By locating one of our key data centers in Sacramento, we neutralize the San Francisco Bay Area's earthquake risk.
Progent has an advanced VoIP communications solution sited in one of Progent's data centers. Progent's VoIP PBX provides seamless, cohesive voice access to all in-house consultants across the U.S. Advanced capabilities such as sophisticated call center options, find-me/follow-me calling, integrated e-mail Inbox/voice messaging, full-featured Voice over IP hardware phones, and computer-powered soft-phones, seamless message handling for every user, and built-in automated call management applications all operate together to provide an effective platform to make sure that customers can speedily and conveniently communicate with needed Progent resources.
Progent has designed an expandable infrastructure of more than 50 servers that host the core programs used to support our consultants, such as Microsoft Exchange email and collaboration, financial and management information systems, service invoicing systems, call center systems, web support, access permissions and protection servers, document storage, print servers, backup and disaster recovery, marketing and sales automation, CRM, network administration and auditing, and Voice over IP. Progent leverages virtual server technology from VMware to enhance further the ability to expand and manage our information system.
Progent exploits the robust network environment we have designed by offering hosting services for clients who want immediate access to the benefits of Progent's efficient virtual office environment.
Making Sure Vital Support Data is Accessible and Secure
Our customer documentation standards are unmatched in the information technology outsourcing industry, and we have built a world-class environment for our engineers to produce complete reports of all service interactions, exchange those support details with our clients electronically after each job, and preserve them in a manner that offers high efficiency for later and/or collaborative activity with other Progent engineers. Using replication software, each Progent consultant can gain full availability to important details of client information any time, and with advanced RSA encryption, client data is always protected.
Our virtual office environment is stable, mature, and enhanced by the active interaction of 75+ Progent personnel around the U.S. that utilize the system every day. Progent has practiced a virtual office approach since our inception in 1999, and Progent’s founder Les Kent brings a strong background from his former businesses in designing and deploying efficient virtual office structures since 1994.
By creating a culture and network environment based on a virtual office, we have appealed to a wide spectrum of high-caliber people who attain an enviable level of efficiency, work satisfaction, and improved quality of life that has resulted in low attrition and lasting customer retention.
Advantages of Progent's Virtual Office Work Style
By utilizing Progent's innovative virtual office technology, our consultants and freelance experts can stop wasting time commuting to a physical work facility or driving to perform work in person that can be completed far less expensively by taking advantage of remote tools. Because most network tasks can be handled off site, our virtual office allows our engineers to devote the maximum amount of time doing revenue-generating tasks instead of commuting, and gives customers the fastest available technical resolutions at minimal cost.
Our consultants have the choice of providing off-site services exclusively, cooperating with other consultants when on-premise work may be required. At Progent, you are able to determine your own job calendar to match your individual lifestyle without compromising the excellence of customer service.
Find Out Additional Information About Jobs with Progent
Check out these pages to find out more information about our available positions, company culture, work conditions, profit sharing structure, and benefits packages:
Staff Positions at Progent
Work for Freelance Professionals
Reasons That Progent Is Unique
Progent Compensation and Benefit Programs
Working with Progent Frequently Asked Questions
This is a list of some current job opportunities:
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Description
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A09 |
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Operations Administrator Position
Progent is looking for a talented person for the home-office position of Operations Administrator to assist the Director of Operations with the day-to-day management of financial information, currently using QuickBooks, in performing A/P and asset management responsibilities for a small, rapidly expanding business.
More information about Operations Administrator Job
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A10 |
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Information Technology Hiring Manager Position
Progent is looking for a senior administrator tasked with hiring technical personnel to join Progent's group of network support specialists who offer information technology outsourcing and network consulting services to clients globally.
Details on IT Hiring Manager Position
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A014 |
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Resume Screener Job
Progent has an opening for a motivated individual to organize resumes submitted to Progent by job applicants. The Resume Screener will work from home and retrieve job applications sent by email and transfer the applications into a dedicated resume management program. The Job Application Screener will consolidate all correspondence submitted by job seekers, confirm that all relevant information is correctly transferred into Progent's resume database, make sure that industry certifications are current, and prescreen job seekers by giving each applicant an initial ranking.
More information about Resume Screener Job
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S20 |
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Business Development Representative Jobs
The Business Development Representative is a senior level sales manager responsible for selling Progent's broad array of network outsourcing and support services and acting as the front-line client liaison. The Business Development Representative is a member of the executive team, working closely with the President and Directors and Managers to ensure that business targets are accomplished and that the highest level of services are delivered to our clients.
Specifics on Market Development Manager Jobs
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P014 |
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Senior Network Consultant, MCSE Jobs
Progent is looking for a proven, Microsoft-certified support professional to join Progent's core staff of network experts. Applicant must have communication skills as well as network knowledge and must be success oriented.
More information about Senior IT Consultant, Microsoft Certified Systems Engineer Jobs
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P016 |
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Desktop Support Expert Positions
Progent is looking for a Desktop Support Expert to assist Progent clients to provide service to all workers using workstation and notebook PCs based on Microsoft Windows 2000, Windows Vista, and Windows XP technology. Work in unison with client's management or IT organization or under the supervision of a Progent Senior Consultant to help the client’s end users.
Specifics on Desktop Support Expert Jobs
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P018 |
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Senior Remote Support Expert Positions
Progent is looking for a Senior Remote Support Engineer to work with a range of Progent's customers to manage and service computer systems remotely, using sophisticated tools such as Microsoft Windows 2K/2003 and Microsoft's .NET product family.
More information about Senior Remote Support Engineer Positions
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P018aus |
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Senior Remote Technical Support Engineer Jobs in Australia
Progent is looking for a Senior Remote Support Specialist in Australia to work with a range of worldwide customers to maintain and service IT networks via telephone or remote connections.
Specifics about Senior Remote Support Engineer Jobs in Australia
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P021 |
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Senior Cisco Engineer Job
Progent is seeking a Certified Cisco Consultant with Cisco CCIE credentials to join Progent's team of professionals to assist customers to design, install, maintain, and troubleshoot small business networks based on Cisco products.
More information on Certified Cisco Consultant Job
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P022 |
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Certified Security Engineer Jobs
Progent is looking for a Senior Security Consultant with CISM or similar security certification to join Progent's staff of experts to offer clients comprehensive security services such as network security evaluation, penetration testing, security strategy, remote monitoring, security architecture, access control systems consulting, business processes security, and business continuity planning.
More information about Certified Security Engineer Job
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If you want to apply for any position listed above, you should send your resume to jobs@progent.com. Be sure to state the job codes of the positions of interest.
