You Need Great Technology to Deliver Outstanding Customer Service
Progent is convinced that a carefully designed and executed network can be a crucial factor for enabling any firm's success, and we follow this credo in our corporate network environment. We have created a zero-downtime virtual office network that enables Progent's in-house engineers and certified contractors to deliver fast and effective service, cooperate closely on sophisticated projects, and gain from career and personal maturity by acting as part of a dynamic business culture of personal drive and independence.

Progentís entire distributed network foundation is housed in three separate advanced Internet data centers (two in San Jose and the other in Sacramento), providing the utmost levels of robustness, redundancy, security, and uptime. By separating our network into distinct data centers, we are assured high consequent availability. By situating one of our strategic data centers in Sacramento, we neutralize the San Francisco Bay Area's earthquake threat.

Progent has an advanced Voice over IP communications solution sited in one of our data centers. Progent's VoIP system provides transparent, integrated voice access to all in-house consultants nationwide Powerful capabilities including comprehensive call center options, find-me/follow-me connections, integrated e-mail Inbox/voice messaging, efficient VoIP phone sets, and PC-integrated software phones, seamless call handling for every user, and built-in software-based call management utilities all operate in harmony to offer an effective platform to ensure that clients can speedily and easily access needed Progent resources.

We have created an expandable infrastructure of more than 50 servers that host the basic programs required to run our business, including Microsoft Exchange messaging and collaboration, financial and management information software, customer invoicing systems, help desk systems, web support, access permissions and security servers, document storage, print servers, backup and disaster recovery, marketing and sales support, CRM, network administration and auditing, and Voice over IP. Progent leverages virtual server technology from VMware to enhance even more the ability to expand and administer our network.

Progent exploits the robust network environment we have designed by providing hosting support for clients who want immediate access to the advantages of Progent's efficient virtual office environment.

Ensuring That Vital Support Information is Accessible and Safe
Progentís customer documentation standards are unmatched in the network support business, and Progent has created a world-class system for our engineers to generate full documentation of all support interactions, share those support details with our customers via email following each authorized task, and preserve them in a manner that allows enhanced efficiency for future and/or collaborative work with other Progent personnel. Thanks to synchronization software, every Progent consultant can gain full access to important details of customer data any time, and with advanced RSA encryption, customer data is always safe and secure.

Progent's virtual office model is robust, mature, and well honed through the continual interaction of 100+ team members nationwide that utilize it daily. Progent has followed a virtual office model since the company's inception in 1999, and Progentís founder Les Kent has a strong background from his previous companies in architecting and deploying efficient virtual office structures ever since 1994.

By creating a culture and network environment based on a virtual office, Progent has attracted a broad range of talented individuals who attain an exceptional level of productivity, work satisfaction, and improved quality of life that has resulted in minimal attrition and lasting customer loyalty.

Benefits of Progent's Virtual Office Infrastructure
By using our innovative virtual office technology, our staff engineers and contractors can stop spending time commuting to a central work facility or driving to consult on site that could be completed far less expensively by using remote tools. Because most support jobs can be handled off site, this allows our consultants to spend the maximum number of hours doing billable tasks instead of commuting, and offers customers the fastest possible network resolutions at minimal cost.

Our engineers have the choice of offering remote support exclusively, coordinating with other consultants in case on-premises work may be needed. At Progent, you can determine your personal work schedule to fit your individual lifestyle without jeopardizing the quality of customer service.

Learn Additional Details About Working with Progent
Follow these links to learn more information about our available jobs, business philosophy, operational environment, compensation structure, and benefits packages:

Below is a list of our current job opportunities:


Job Code
 
Description

P014

Senior Microsoft Information Technology Consultant - San Francisco Bay Area
Progent is seeking experienced Sr. Microsoft information technology consultants in the San Francisco Bay Area to help a variety of small and midsize businesses to maintain networks powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Key fields of knowledge include system architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.

More information about Sr. Microsoft IT Consulting Expert Positions


P016

Desktop Support Expert - San Francisco Bay Area
Progent is looking for Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Details about Desktop Engineer Jobs


P018

Sr. Microsoft Information Technology Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking proven Senior Microsoft information technology consultants in the New York metro, Pittsburgh and Los Angeles areas to assist a range of small businesses manage IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Important fields of expertise include network architecture, AD design and repair, Exchange-based messaging, security, and server monitoring.

More information about Senior Microsoft Computer Consultant Jobs


Expert

Sr. Microsoft Exchange Expert - San Francisco Bay Area, Remote
Progent is seeking a Sr. Microsoft Exchange expert to lead enterprise-level Exchange planning and deployment initiatives. The ideal applicant would be a technical consultant with subject matter expertise in the area of Exchange 2007 through 2016 and Office 365 Exchange Online and with a solid understanding of Microsoft AD. This position would require experience in the consulting, architectural design, implementation and maintenance of these technologies.

More information about Sr. Exchange Expert Positions


S25

Business Development Representative - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to operate as a senior sales executive who is responsible for selling Progent's extensive portfolio of information technology outsourcing/co-sourcing and computer consulting, and development services. Activities of the BDR include:
  • Generating and explaining crucial components of consulting proposals that associate our deliverables with a customer's unique competitive requirements
  • Maintaining strong relationships with Progent's clients
  • Providing continuing client management and generating follow-on engagements
  • Maintaining an understanding of continually changing technology

More information about Business Development Representative Positions - Los Angeles and New York Metro Areas


If you would like to enquire about any job shown above, you should e-mail your resume to jobs@progent.com. Please state the job codes of the positions of interest.
















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