It Takes Advanced Technology to Deliver Great Customer Support
Progent is convinced that a carefully architected and executed information system can be a pivotal factor for accelerating any firm's growth, and we apply this belief in our own system infrastructure. We have created a non-stop virtual office infrastructure that allows our staff consultants and certified contractors to deliver rapid and effective support, cooperate easily on complex projects, and gain from career and private maturity from acting as part of a dynamic business ethos of self motivation and freedom.

Our complete distributed information technology foundation is housed in three separate world-class Internet data centers (a couple in San Jose and the other in Sacramento), providing the highest degree of robustness, backup, security, and availability. By separating our network into different data centers, Progent is assured high levels of accessibility. By situating one of our key data centers in Sacramento, we avoid the San Francisco region's earthquake threat.

Progent has a sophisticated Voice over IP PBX solution housed in one of Progent's data centers. Our Voice over IP PBX provides transparent, cohesive voice access to all in-house consultants across the U.S. Powerful features such as sophisticated call center functions, find-me/follow-me calling, universal e-mail Inbox/voice messaging, full-featured VoIP handsets, and PC-powered soft-phones, transparent message handling for all users, and integrated automated call management applications all work in harmony to provide an effective solution to make sure that customers can quickly and conveniently access needed Progent resources.

Progent has created a scalable architecture of more than 50 servers that power the core programs used to support Progentís consultants, including Microsoft Exchange e-mail and groupware, financial and reporting systems, service invoicing packages, help desk applications, web services, access permissions and protection servers, document handling, network shared printing, archiving and business continuity, marketing and sales automation, CRM, system management and monitoring, and VoIP. Progent leverages server virtualization technology from VMware to streamline even more our ability to scale and manage our information system.

Progent exploits the advanced infrastructure we have created by offering hosting support for clients who want immediate availability of the advantages of Progent's powerful virtual office technology.

Making Sure Client Support Information is Available and Protected
Our client documentation practices are unmatched in the information technology outsourcing business, and Progent has created a world-class system for our consultants to produce full documentation of all support interactions, exchange those support reports with our customers electronically after each authorized task, and preserve them in a manner that offers enhanced efficiency for future and/or cooperative work with other Progent team members. Using replication software, every Progent engineer is able to gain complete availability to important details of customer data whenever necessary, and with 1024-bit RSA encryption, customer information is at all times protected.

Our virtual office environment is robust, field-proven, and enhanced by the continual interaction of 75+ Progent personnel around the U.S. who use it daily. Progent has practiced a virtual office model since our founding almost a decade ago, and our founder Les Kent has a strong background from his former companies in architecting and deploying innovative virtual office environments since 1994.

By building a business model and infrastructure around a virtual office, Progent has appealed to a broad spectrum of talented people who attain an exceptional degree of productivity, work satisfaction, and improved life style that has resulted in low turnover and lasting client loyalty.

Benefits of Our Virtual Office Network
By using Progent's innovative virtual office technology, Progent's consultants and freelance experts can avoid wasting time commuting to a central office or traveling to perform work in person that can be completed far less expensively by using remote tools. Since most support tasks can be handled off site, our virtual office enables our engineers to devote the maximum number of hours performing revenue-generating tasks instead of traveling, and offers clients the quickest available technical solutions at minimal cost.

Progent consultants have the choice of offering remote services only, cooperating with other team members in case in-person work is needed. At Progent, you are able to determine your personal job calendar to fit your desired lifestyle without compromising the excellence of client support.

Learn Additional Details About Working with Progent
Follow these links to find out more details about Progent's available positions, company philosophy, work conditions, compensation structure, and benefits:

Below is a description of our present job openings:


Job Code
 
Job Description

P014

Senior Microsoft Computer Consulting Expert - San Francisco Bay Area
Progent is looking for proven Senior Microsoft computer consulting experts in the San Francisco Bay Area to assist a variety of small organizations to manage IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 to 2016. Important areas of knowledge include system infrastructure, Active Directory design and repair, Exchange-based messaging, security, and server monitoring.

More information about Sr. Microsoft IT Consulting Expert Positions


P016

Desktop Support Expert - San Francisco Bay Area
Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Specifics about Desktop Engineer Positions


P018

Sr. Microsoft IT Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for experienced Senior Microsoft computer consultants in the New York metro, Pittsburgh and Los Angeles areas to help a variety of small and midsize businesses maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 to 2016. Important areas of expertise include system architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.

Specifics about Senior Microsoft Information Technology Consultant Job


Expert

Senior Exchange Consultant - San Francisco Bay Area, Remote
Progent is seeking a Sr. Exchange expert to lead enterprise-level Microsoft Exchange design and implementation projects. The ideal applicant should be a technical consultant with mastery in Exchange 2007 to 2016 and Office 365 Exchange Online and with a thorough grasp of Microsoft AD. This role would require experience in the consulting, architectural design, deployment and maintenance of these platforms.

More information about Sr. Exchange Consultant Jobs


S25

Business Development Representative - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to operate as a senior-level sales executive who is responsible for selling Progent's extensive selection of IT outsourcing/co-sourcing and computer consulting, and application development services. Activities of the Business Development Representative include:
  • Producing and explaining key components of service propositions that tie our services with a customer's unique competitive requirements
  • Establishing and maintaining excellent relationships with Progent's customers
  • Providing continuing account management and developing follow-on sales
  • Explaining rapidly evolving IT technology

Details on Business Development Representative Job - Los Angeles and New York Metro Areas


If you wish to enquire about any job shown above, please send your background information to jobs@progent.com. Please include the code numbers of the jobs that interest you.
















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