How can Progent save my business money?
Progent's IT Outsourcing, Help Desk Call Center support, network security expertise, and other computer consulting services combine state-of-the-art technology and field-proven processes to allow small businesses to benefit from the in-depth support associated with large enterprises without the high cost of maintaining a full in-house IT staff. Progent combines a sophisticated virtual infrastructure with advanced connectivity and diagnostic tools to ensure that a qualified engineer is ready to provide timely support so your network issues don't snowball into network downtime. Progent's remote network monitoring anticipates problems before they cause costly downtime. Progent's remote troubleshooting eliminates unnecessary travel expenses and delivers fast solutions. The bottom line is that you get enterprise-level support on a small-business budget.

What types of organizations can Progent help?
Progent specializes in providing small businesses network consulting, local government IT outsourcing, plus branch office support for nationwide or multi-national enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and expense required to manage a large staff of IT professionals who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important information network technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Microsoft Exchange Server expertise, Microsoft SharePoint support, and CISSP-certified Security Consulting. For national or global enterprises with branch offices in Northern California, the San Francisco Bay Area, or major cities anywhere in the United States, Progent can act as a seamless local extension of corporate IT management. Very small companies find it cost effective to use Progent's on-site or remote support services on an as-needed basis for tasks such as server configuration, email migration, system upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 30-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent founded Progent in order to address the needs of small businesses who can't justify the expense of supporting and managing a large IT staff but who still require reliable, secure, high-performance information systems.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in the architecture, design, implementation and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified experts offer Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Windows XP maintenance, Microsoft Office integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent support Microsoft technology exclusively?
Progent's focus is Microsoft-based technology, but Progent has extensive experience in the design, installation, and integration of cohesive networks that combine advanced technology from a variety of top hardware and software vendors. Progent offers Blackberry integration, Check Point firewall support, Citrix XenServer help and Citrix XenApp expertise, Cisco network architecture design, Juniper/NetScreen consulting, and WatchGuard security solutions. Progent can also support current and legacy technology from 3COM, Adaptec, APC, Computer Associates, D-Link, HP/Compaq, Dell Computers, IBM, Intel, Lucent, Linksys, Maxtor, Netgear, Netopia, Network Associates, Nortel, Quantum, SMC Networks, Symantec, Trend Micro, and VERITAS.

Does Progent's remote support include access to Cisco-certified CCIE network engineers?
Progent can provide quick access to a Cisco-certified CCIE engineer by telephone so that you can get immediate help for urgent network problems that are impacting business productivity but are beyond the scope of your ordinary network support resources. Progent's CCIE experts can establish secure remote connections to your system and use advanced network monitoring and analysis software to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Can Progent help our business relocate our network?
Progent can provide a Microsoft-certified IT consulting expert who can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

My business application needs 24x7 support. Can Progent help?
Progent offers optional 24x7 onsite computer support and IT outsourcing services in the San Francisco Bay Area, Northern California, and major cities across the U.S. Progent also offers special support packages that include 24x7 remote network monitoring and 24x7 remote phone support throughout the U.S.

How can Progent enhance my network security?
Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. Progent's engineers offer ISA Server 2006 consulting and Microsoft Forefront Threat Management Gateway 2010 integration to help your enterprise implement web firewall technology that builds on Windows Server security and Active Directory for policy-based protection, centralized management, and fast performance. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes 802.11x Wi-Fi site surveys and configuration, Apple iPhone integration, Android smartphone management, and RIM Blackberry Wireless Handhelds. Progent's wireless services give small and midsize businesses access to expert support for campus-wide networking, mobile email, sales force automation, and ad hoc networking.

What are the advantages of Progent's model for remote support?
Many IT problems can be resolved immediately by Progent's team of remote support engineers. This minimizes lost productivity that can result from waiting for a local consultant to show up in person. In addition, many independent freelance consultants and IT consulting groups require minimum on-site bill times that can turn a 10-minute problem into a 2-hour expense. Progent’s business model of billing by the minute and charging only for service actually delivered allows Progent’s remote support experts to solve hundreds of small problems daily at the lowest possible cost. Further, the confidence of having ready access to Progent's large team of technical professionals opens the door to a new realm of powerful IT solutions that many small organizations might otherwise shy away from for fear of having inadequate support resources.

Does Progent offer flat-rate managed services to help us keep our network running smoothly?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For biographical information about Les Kent, Progent's founder, click here.

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