Introduction to ProSight IT Asset Management
ProSight IT Documentation Management ConsultingBy managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.

Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.

How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.

>IT Asset Documentation Consulting Services

Core network assets are documented with standardized attribute fields to maximize compatibility

Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.

Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.

>IT Asset Documentation Consultants

You can customize documentation for flexible network assets and include images, videos and web links

By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.

Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:

  • Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
  • Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
  • Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
  • Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
  • SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. Information hierarchy based on roles, users and groups.
  • Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
  • Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
  • Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
  • Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
A High-value Service for Small and Midsize Businesses
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.

ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.

Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend physical and virtual endpoints against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper explaining why managed services are quickly takingthe place of the traditional break/fix model of IT support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block ransomware or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that reduces your exposure to ransomware and meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.
















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