Remote Network Management for Small and Midsize Businesses
ProSight LAN Watch Remote Network Monitoring and Reporting
Comprehensive Server and Desktop Monitoring
ProSight LAN Watch is Progentís network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progentís Technical Response Center (TRC).
ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.
ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:
ProSight LAN Watch's capabilities include more than proactive monitoring to identify early-stage technical problems. The platform also features asset management tools that can help detect outdated, under utilized, and stressed hardware devices. In addition, ProSight LAN Watch can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.
- Proactive monitoring of Windows servers and desktops
- Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
- Build-in and custom alert thresholds and scripts for repair
- Web-based dashboard for equipment status and state data
- IT asset Inventory reporting
- Performance trend analysis
- Optional patch management including staged patching
- Single-click trouble tickets for priority assistance from Progentís Technical Response Center
- Pre-designed and customizable reports
A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progentís technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.
ProSight LAN Watch comes with a library of built-in tools for remote server and desktop management
ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.
Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:
Sample Reports from ProSight LAN Watch
- Reduce network management time and expense
- Increase network uptime
- Stay ahead of expirations of hardware warranties and software licenses
- Allow your management to concentrate on business issues rather than computer technology
- Expedite your return on investment in network infrastructure
- Get actionable information for network optimization and capacity planning
- Work with Progentís world-class consultants to maximize the business value of your information network
These links let you view or download samples of the reports available with Progent's ProSight LAN Watch server and desktop monitoring and management service.
Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
- Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).
- Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).
- Computer Audit: Displays a detailed overview of a computer.
Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).
- Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).
- Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).
- Software List Displays a list of applications installed on each monitored computer.
Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).
- Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).
To download a datasheet describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)
ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.
Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises.
Managed services available from Progent include:
Read or Download Progent's White Paper: 10 Benefits of Managed IT Services
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard physical and virtual endpoint devices against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Read more about ProSight IT Asset Management service.
To view a white paper explaining why managed services are quickly takingthe place of the old break/fix model of IT support for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block ransomware or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that reduces your vulnerability to a ransomware attack and meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.
Progent Corporation. All rights reserved.
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