Server and Desktop Monitoring and RMM ConsultingProSight Systems Watch is Progentís remote monitoring and management (RMM) service that automates and streamlines server and desktop management tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight Systems Watch incorporates best-practices intelligence for proactively monitoring devices powered by Windows, Linux and Mac OS as well as smartphones and other endpoints. As soon as ProSight SW detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progentís Technical Response Center (TRC).

ProSight Systems Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight Systems Watch portal. ProSight Systems Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and imaging devices, telecommunications equipment. If there is a weak spot in your network, ProSight Systems Watch will find it.

ProSight Systems Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight Systems Watch include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progentís Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ProSight Systems Watch can help identify obsolete, under utilized, and stressed equipment. ProSight Systems Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ProSight Systems Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progentís network engineers on a time-and-material basis. With more than a decade of experience providing RMM services to businesses throughout the U.S., Progentís network engineers have the knowledge needed to set up and analyze ProSight Systems Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight Systems Watch Server and Desktop Management Consulting

ProSight Systems Watch includes 100's of built-in commands for remote server and desktop management

ProSight Systems Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight Systems Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight Systems Watch Features and Benefits
ProSight Systems Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight Systems Watch's benefits include:

  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progentís world-class team of network experts
Download Progent's ProSight Systems Watch: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight Systems Watch RMM services, click:
Progent's ProSight Systems Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight IT Asset Management: Network Documentation Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Read more about Progent's ProSight IT Asset Management service.
Contact Progent to Find Out More About ProSight Systems Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight Systems Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.


More topics of interest: