ProSight WAN Watch IT Infrastructure Monitoring and Management ConsultingProgentís ProSight WAN Watch is a cloud-based network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking devices like routers, switches, firewalls, load balancers and other so-called "packet pushers" that constitute the heart of your network. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch keeps network maps updated in real time, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management tasks, ProSight WAN Watch can shave hours off the drudgery of common procedures such as reconfiguring or expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks.

If you use Progent's IT services team to manage or troubleshoot your network infrastructure, ProSight WAN Watch allows the experts at Progent's Technical Response Center (TRC) to view an accurate map of your complete network infrastructure and drill down to component details to resolve issues quickly. Whether you need to know which access point is being used by a smartphone or which switch a server is connected to, instant and accurate network mapping can save hours of support costs and network downtime. ProSight WAN Watch also integrates seamlessly with Progent's enterprise-class support system by synchronizing network alerts to TRC tickets, ensuring that any problems will be addressed quickly and resolved efficiently.

ProSight WAN Watch Network Infrastructure Management Consulting

ProSight WAN Watch creates network maps in real time for performance management and troubleshooting

Features of ProSight WAN Watch
ProSight WAN Watch provides a wealth of features for delivering world-class network infrastructure RMM capabilities to small and mid-size organizations at an easily affordable price. These features cover network topology and asset inventory, configuration management, advanced network monitoring and alerts, troubleshooting, and performance analysis.

Understanding Network Infrastructure
ProSight WAN Watch provides best-of-breed visibility into network infrastructure with features that include automated topology mapping, device inventory, and network documentation plus filtered map searching, IP address management, and password management.

  • Automated Mapping is accomplished by gathering CDP and LLDP data along with forwarding tables to model a Layer 1 network diagram and building Layer 2 and Layer 3 visualizations from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network maps can be created in minutes, changes are automatically added in real time, and maps can be exported and shared. ProSight WAN Watch can identify more than 7,000 different devices from over 230 manufacturers. Devices that can be monitored by WAN Watch include routers, switches, firewalls, Wi-Fi controllers, load balancers, packet processors, servers, Wi-Fi access points, workstations, phones, tablets, hubs, network storage, printers, copiers, hypervisors, virtual appliances, unmanaged switches, bridges, power supplies, telecommunications, and chassis.
  • Inventory Automation collects detailed information on every device attached to a network. This includes device make and model, working status, IP addresses, and network associations. From the dashboard map you can drill down on any device to see a full profile as well as charts and graphs plus key performance indicators (KPIs).

    ProSight WAN Watch Network Inventory Management Consulting

    ProSight WAN Watch automatically profiles and catalogs every device on a network

  • IP Address Management eliminates manually maintained IP address inventory and device-by-device discovery by displaying all the IP addresses used in a selected subnet and the devices that use them.
  • Password Management avoids the hassles associated with trying to remember or locate credentials for various network devices. ProSight WAN Watch allows you to enter device credentials one time. Passwords are then encrypted and securely stored and automatically authenticated on log-in.
Infrastructure Monitoring and Tracking
ProSight WAN Watch continually monitors devices, services and network performance, automatically generates alerts when network health falls below defined thresholds, and collects and organizes meaningful data to help you maintain and optimize your network.
  • Alerts notify specified personnel when WAN Watch detects issues such as devices going offline, traffic spikes, or packet errors. Dozens of preconfigured alerts are included and you can modify them or create custom alerts.
  • Service Monitoring automatically detects the availability and status of critical services running across the network such as HTTP, MySQL, and Active Directory. Dozens of services are set up for monitoring out of the box, and you can define your own custom services. You can also drill down to see which services are running on a specific device and which ports are used. When a monitored service stops working, WAN Watch generates an alert so you can begin remediation immediately.
  • Device-relevant Data allows WAN Watch dashboards to provide information appropriate for the devices being monitored, such as ink cartridge levels for a printer or remaining battery capacity for a UPS. Device-specific data can be detected for a broad range of computers and network appliances including virtual machines, Windows and Linux servers and endpoints, VMware hypervisors, printers, universal power supplies, stackable switches, wireless LAN controllers and Wi-Fi access points.
  • Performance and Health Stats allow you to understand and optimize network performance by charting traffic flow, bandwidth availability and utilization, packet loss concentrations, and other key parameters. Per-minute statistics are collected for each interface and aggregated over devices, subnets, and VLAN networks to provide the information you need for effective load balancing, traffic shaping and capacity planning.
  • Historic Performance Data are stored in the cloud indefinitely so you can detect performance trends for timeframes that can range from hours to years. A calendar picker makes it easy to select time intervals for troubleshooting, analysis, forensics, planning or reporting.

    ProSight WAN Watch Network Infrastructure Management Consulting

    ProSight WAN Watch lets you pick any timeframe for analysis, troubleshooting, planning or reporting

Troubleshooting
A great benefit of ProSight WAN Watch is its ability to streamline the troubleshooting process. This directly cuts the cost of technical support and, more importantly, reduces network downtime.
  • Network Evidence is a feature of the ProSight WAN Watch dashboard that displays where a device has been seen throughout the network. This allows you to avoid the time-consuming process of manually logging into each device and searching for an IP address.
  • Pooled Debugging Data is another useful troubleshooting feature that automatically consolidates ARP tables, FDB tables, and listed routes. The addition of smart filters lets you quickly turn masses of raw data into useful intelligence. Pooled Debugging Data replaces the laborious process of using command line interfaces (CLIs) to query devices individually.

    ProSight WAN Watch Network Infrastructure Analysis Consulting

    ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

  • Configuration Management and Analysis tools available with ProSight WAN Watch include automatic discovery of all networked devices, capture and documentation of all active configurations, and logging of configuration change history. You can recover older configurations with one click. In addition, device bandwidth and utilization charts simplify the process of correlating configuration changes to performance. This speeds up troubleshooting and provides valuable information for network optimization and capacity planning. ProSight WAN Watch also runs ongoing configuration analysis based on comparison to leading practices and identifies potential problems.
Cloud-based Remote Monitoring and Management with Enterprise-class Security
ProSight WAN Watch leverages cloud-based resources to minimize the cost and hassle of network monitoring and management. On-premises agent software collects device and performance data via standard communications protocols such as ICMP, MDNS, SMB, SNMP, SSH, Telnet, TFTP and UPnP. The gathered information is periodically sent to ProSight WAN Watch cloud servers using an SSL-encrypted web socket with certificate authentication. Device credentials and configuration data shared with ProSight WAN Watch are stored in the cloud using AES-128 encryption. No traffic content, such as email messages, can be read by the ProSight WAN Watch cloud servers, so your sensitive corporate and private data stay secure. The network diagrams, device profiles and visualizations of network data available via the ProSight WAN Watch dashboard are accessible to authorized users only via a secure login to a web browser.

ProSight WAN Watch servers are hosted in the Amazon cloud, which offers an abundance of security features such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. In comparison to an on-premises architecture, the SaaS model employed by ProSight WAN Watch significantly reduces the cost of setup and operations, avoids maintenance overhead, allows on-demand access to limitless storage and processing capacity, and delivers world-class levels of availability and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To view or download Progent's ProSight WAN Watch infrastructure RMM services datasheet, click:
Progent's ProSight WAN Watch Infrastructure Monitoring Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can set up ProSight WAN Watch and use the platform for remotely monitoring and troubleshooting your network infrastructure. You can outsource all your network monitoring and management activities to Progent's experts or you can co-source these services by using Progent for occasional IT consulting and troubleshooting. Progent can provide high-level support for the network infrastructure, servers, virtual machines, endpoints, and services that can be monitored by ProSight WAN Watch. As an example, Progent maintains a large team of Cisco CCIE-certified network infrastructure consultants who can deliver online or onsite support for all of Cisco's network devices and management software. Progent can also provide the service of a certified VMware VCDX consultant to help you design, configure, manage and troubleshoot a vSphere-based virtualization solution.

With 20 years of background providing remote IT monitoring and management services across the U.S., and with a team of over 100 network consultants and subject matter experts, Progent has the breadth and depth of experience to make sure your ProSight WAN Watch deployment delivers maximum business value.

ProSight Network Audit Basic: Low-cost Network Health Audit with Active Directory (AD) Cleanup Report
ProSight WAN Watch is the remote monitoring and management tool that drives Progent's ProSight Network Audit Basic service. This fast and affordable network health review offers an unbiased assessment on how closely the current configuration of your essential network components follows leading practices. The audit comes with a valuable Active Directory (AD) Cleanup report to help you straighten out one of the most important and neglected areas of small businesses network management. The audit also includes one year of Progent's ProSight WAN Watch managed service. To find out more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

Other ProSight Managed Services Offered by Progent
In addition to ProSight WAN Watch, Progent's ProSight line of infrastructure management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, and IT documentation management. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Download Progent's 10 Benefits of Managed IT Services White Paper
To download a white paper explaining why managed services are quickly replacing the old break/fix model of IT support for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to defend against ransomware or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that reduces your vulnerability to ransomware and aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch RMM Services
For pricing information and to learn more about how ProSight WAN Watch services can cut management costs and increase network uptime and performance, call Progent at 800-993-9400 or visit Contact Progent.
















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