For office network systems located within the state of Rhode Island, Progent's Microsoft and Cisco certified technical team members can deliver phone support and remote troubleshooting to resolve your network systems issues quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the cost and time delays normally associated with on-site technical service calls.

If your Rhode Island company is situated outside of the larger metro areas such as Providence, Warwick, or Cranston, your nearby network support choices may be limited in expertise, or not available during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís team of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical projects for a varied range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to provide excellent network solutions.

ProSight Data Protection Services Managed Cloud Backup
Progent's ProSight Data Protection Services cloud backup offers small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about the entire ProSight series of affordable managed services for small and mid-size organizations.

Juniper and NetScreen Support
Progent's Juniper-authorized network consultants can assist you to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to current releases. Progent's Junos OS engineers offer support for Juniper's flagship network operating system to help you to streamline the management and improve the protection of your Juniper and NetScreen VPN appliances, firewalls, and high-performance switches. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain networks that include a mix of Juniper's OS platforms.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager applications that include Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco SRST solutions for high availability.

Remote Technical Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert online technical support for Windows and Cisco-based environments Nationwide. Progent's certified professionals have the expertise to help you to troubleshoot and resolve complex network problems quickly and cost effectively. The scope of information technology expertise represented by Progent's team of engineers makes it possible to escalate even the most challenging problems to appropriate specialists as necessary. Whether you need one-time phone support and online repair or continuing availability of a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management hassle of running a big internal IT organization.

iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable remote assistance to assist your business to design, configure, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you build or maintain a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers online or on-premises training for individuals or groups to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT network.

Consulting Expertise for SCOM 2012
Progent's Microsoft certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have over 10 years of background planning, implementing, enhancing and troubleshooting SCOM solutions and can provide companies of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to remediate serious problems detected by Microsoft SCOM 2012. Progent can also provide System Center 2016 Operations Manager consulting services to assist your organization to upgrade smoothly from Operations Manager 2016 to Operations Manager 2016.

Mac OS X Consulting
Progent's support professionals for Apple Mac technology can provide Apple Macintosh users a variety of services such as desktop support, assistance with Mac OS X applications, security and accessibility expertise, integration with Windows environments, and custom education. For business networks based exclusively on Apple Mac OS X or for networks incorporating a combination of Macintosh, Linux, and Microsoft powered servers and desktops, Progent has the background and depth to deal with the complexity of designing, configuring and managing a network system that is reliable, secure, fast, and supportive of your business objectives.

Configuration Support for Microsoft Lync Server 2013
Microsoft Lync 2013 allows businesses of all sizes to build a manageable and secure communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile clients. Progent's certified Lync Server 2013 experts can assist you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver live online and on-premises training to your IT staff and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with popular Office and Office 365 apps including Outlook, Excel and PowerPoint. If you are currently running Microsoft Lync, Progent's Microsoft Skype for Business Server consultants can assist you to design and implement out a smooth upgrade to Skype for Business.

Citrix XenServer Virtualization Consulting
Progent's Citrix certified XenServer engineers can help you to evaluate the business benefits of XenServer as well as other Citrix products, and can assist you to design, test, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your current Citrix technology deployment and show you how to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that promotes teamwork by providing a variety of options for retrieving voice messages within an environment that is simple to deploy and manage. Cisco Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and corporate satellite locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your voice messaging solution gives you the highest possible business advantage.

Microsoft Azure Cloud Planning and Integration Consulting Services
Progent's Azure cloud integration consultants can help you with any phase of Azure cloud migration such as requirements definition, readiness evaluation, solution architecture, pilot testing, implementation, automated management, performance tuning, software license controls, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN connections so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consultants can help you set up key Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid ecosystem that transparently combines physical datacenters with Azure resources.

CRISC-certified Network Risk Management Experts
The CRISC program was initiated by ISACA in 2010 to verify a consultant's skills to design, implement, and support IS control mechanisms to mitigate network risk. Progent can provide the services of a CRISC-certified engineer to help your company to create and execute a workplace continuity or disaster recovery plan that follows industry best practices promoted by CRISC and geared to match your company's risk appetite, business goals, and budgetary guidelines.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network support expert for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Support.

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