For office computer networks located within the state of Rhode Island, Progent's Microsoft and Cisco authorized professionals can deliver phone support and troubleshooting to solve your network systems troubles fast and affordably. Progent has acquired enterprise-grade skills, sophisticated tools, and support knowledge bases to identify and fix network problems without the expense and delays associated with on-site service visits.

If your Rhode Island business is located outside of the larger metropolitan areas such as Providence, Warwick, or Cranston, your local computer network support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent’s team of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a broad range of customers. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying those skills to assist with cost effective network solutions.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the common online Cisco router consulting services available from Progent's certified Cisco experts are setting up hostname, DHCP, routing tables, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; installing current IOS image; validating failover; troubleshooting VPN problems; making a network diagram and documenting router setup; plus security and disaster recovery strategy.

Planning and Deployment Support for Cisco's Meraki Indoor and Outdoor Wi-Fi APs
Progent's Meraki wireless access point consultants offer remote and onsite support to help organizations of all sizes to plan, install, maintain, expand or repair Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist you to configure and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology such as switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients regardless of their mobility or computing device. (Check out Cisco Meraki switches consulting and troubleshooting services.)

Eliminate Reliance on an Individual Freelance Consultant
By developing a partnership with a full-service IT consulting and support firm such as Progent rather than with an individual freelance consultant, you are ensured timely access to experienced professionals when you require them. You no longer have to worry that illness, classes, time off, or conflicting priorities with different clients will leave you without help when you have a crisis.

Advanced Project Management Consultants
For enterprise clients in need of high-level project management support, Progent can provide the services of senior information technology experts with years of background in IT management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to assist organizations to adhere to leading practices to make sure strategic projects are successfully completed on time and within budget.

Help with Choosing an Internet Service Provider and an Internet Connection Package
Progent can provide the cost-effective support of online Internet connectivity experts to help your organization to assess or update your ISP services so your Internet connectivity solution aligns with your business needs. Services provided by Progent's engineers include evaluation of your current bandwidth use, carrier and service plan analysis and selection, network provisioning, and managing a smooth switchover to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Consulting Expertise for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is intended to offer a centralized solution for deploying and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from legacy releases of Virtual Machine Manager, develop workflows for building and installing VMs and hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, develop and refine PowerShell scripts, and assist you to assess the potential advantages of new technologies such as Storage Replica and Host Guardian Service. Progent's hypervisor experts can provide advanced Hyper-V consulting and VMware vSphere support.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously known as CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps that include Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco SRST solutions for high availability.

Collaborative Approach to Service and Problem Escalation
Computer technologies have become increasingly complex. In addition, typical small office networks incorporate products from many different manufactures. All this makes network integration and support increasingly challenging. It is unfeasible for even the most experienced individual to have deep knowledge in all aspects of information technology, or broad practical experience in the enormous range of hardware and software products, versions, and updates that small companies incorporate in their information networks. Progent follows a team approach to computer support and depends on application experts to bring high-level knowledge when needed to solve complex problems effectively, at the lowest expense to you.

Mac Support Services
Progent's support professionals for Apple Mac technology can provide Mac OS X users an assortment of technical services such as desktop support, help with Mac OS X application software, security and accessibility consulting, integration with Microsoft-based environments, and custom education. For business systems based solely on Apple Mac OS X or for networks incorporating a mix of Macintosh, Linux, and Microsoft based servers and desktops, Progent has the background and depth to handle the challenge of architecting, setting up and managing a network system that is stable, safe, fast, and supportive of your business goals.

Progent's Consulting and Development Services for SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in critical areas such as speed, availability, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises consulting services including planning, configuration, management, remediation, and application development expertise to enable businesses of all sizes to achieve fast return from their SQL Server 2014 deployment. In case your organization is already running SQL Server 2014, Progent can assist you to perform an efficient migration to SQL Server 2016.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-certified Microsoft SharePoint 2010 specialists and Office SharePoint Server 2007 experts can help you evaluate the economic case for deploying the current release of Microsoft SharePoint, consult with you on the appropriate version of Microsoft SharePoint Server for your application, provide setup and integration services, help you to install Microsoft SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and custom application software to operate with SharePoint Server, develop a company-wide security plan that incorporates portal solutions, and provide maintenance and Help Desk support.

Microsoft SQL Server Application Programming
Progent's certified SQL Server application programmers can help with every phase of creating and maintaining SQL Server database applications. Progent follows industry best practices using Microsoft's .NET architecture to develop extensible, easy-to-manage custom software applications and to complete application projects on schedule and within your budget. Software development expertise available from Progent for SQL Server applications includes requirements analysis, database modeling, ETL development, data migration, T-SQL programming, software configuration, capacity planning, tuning, backup and restoration, partitioning, replication, security, and business continuity.

Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Read more about Progent's entire ProSight portfolio of low-cost outsourced network management services for small and medium-size organizations.

Talk to a Progent Computer Support Expert
To find out how to contact a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.