If your Rhode Island company is located outside of the larger urban areas such as Providence, Warwick, or Cranston, your nearby computer support options may be limited in expertise, or not available during a crisis. This can result in a office network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progent’s staff of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical tasks for a extensive range of customers. This means you get not only the technical know how needed for the job, but an expert with field proven methods for applying those skills to assist with efficient network solutions.

Easy Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent engineers have over 10 years of experience supporting the Microsoft family of technologies.

Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus support and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.

Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

Broad and In-depth Expertise with Business Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to resolve the most vexing network issues. Progent has the know-how to identify fixes fast and implement them cost effectively.

Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Nationwide Remote Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and resolve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.

VPN Access for Popular Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the top class of organizations that operate closely with Microsoft, have demonstrated technical expertise, and have verified customer references. Microsoft Gold Partners must maintain large staffs of IT professionals who have undergone extensive certification testing. Gold Certified Partners are given access to special support and training programs from Microsoft and early access to beta software for training and evaluation purposes.

Experienced with a Broad Spectrum of Business Networks
Progent’s expert certified team members have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.

Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company mail free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.

Comprehensive Computer Network Security Evaluation and Testing
Progent’s and CISA certified security team members can quickly perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.

Linux Support and Linux/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, desktops and software, Progent offers full-service outsourcing that allows you to focus on your area of high-value expertise.