For small company network systems located throughout the state of Rhode Island, Progent's Microsoft certified technical team members can deliver remote phone help and remote troubleshooting to solve your network systems problems quickly and affordably. Progent has developed top-notch skills, software utilities, and support knowledge bases to identify and resolve computer network problems without the cost and delays associated with in-person service calls.

If your Rhode Island business is situated beyond the larger metropolitan areas such as Providence, Warwick, or Cranston, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís staff of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the task, but a professional with proven methods for applying that expertise to deliver excellent network solutions.

Citrix Virtual Windows Desktop Engineering Support
Progent's Citrix-certified desktop virtualization consultants can assist your business to plan, implement, manage, and troubleshoot a virtualized Windows desktop and application delivery system by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can assist you to manage and support a remote datacenter that features high availability, advanced security, and fast disaster recovery. Progent can also help you with additional virtualization products from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

Desktop Consulting and Support Services
Progent can deliver a wide range of affordable consulting and support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 10 migration support, Windows 8.1 support, Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit computing expertise.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists offer Cisco UC560 consulting support to assist you to manage your legacy UC500 VoIP gateway or design and implement a smooth upgrade to a current IP telephony and voicemail system.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can assist businesses of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can assist your business to move from an older version of SCVMM or from another virtualization management platform, and Progent can show you how you to enhance and repair your existing SCVMM environment so you realize maximum business value. Progent also offers Virtual Machine Manager 2016 migration consulting to assist your organization to design and carry out an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger assurance capabilities, high availability VMM storage fabric, and other improvements.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM applications that include Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, configuring SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Juniper Consulting Services
Progent's Juniper Networks-authorized network engineers can assist you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to help you to streamline the management and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platformS and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.

Microsoft Dynamics NAV Consulting
The latest edition of Microsoft Dynamics NAV offers several innovations such as tailored Role Centers, enhanced BI and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP professionals can provide custom programming, configuration and troubleshooting services to help your company to take advantage of MS Dynamics NAV. Progentís consultants can help you to integrate Microsoft Dynamics NAV to other services and applications. Also, Progent can assist you to create and utilize data warehouses so you can enhance your understanding of your operations, attract additional customers, refine your sales campaigns, and form successful partnerships.

Microsoft Desktop Virtualization Support
Microsoft's virtual desktop technologies reduce the effort needed for network administrators to set up software programs so they are standardized across a corporate workforce, offer the power to control rights to business information, and allow fast installation of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS streamlines client connectivity, improves performance, strengthens security, centralizes administration, and provides a nearly transparent user experience. Progent's desktop virtualization consultants can help you to evaluate the strategic advantages of Microsoft's desktop virtualization solutions, configure pilot and on-line deployments, optimize your network infrastructure to support virtualized desktops efficiently, evaluate and remediate security problems, and educate your IT managers to follow best practices to gain maximum payback from client virtualization.

Progent's Consulting Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, security, uptime, mobile computing integration, plus integrated business intelligence. New features include PolyBase for handling relational and non-relational databases simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and on-premises expertise to assist organizations of any size to design, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Read more about the entire ProSight family of value-priced outsourced network management services for small organizations.

Citrix Certified XenServer Consulting Services
Progent's Citrix certified XenServer virtualization consultants can help you to evaluate the strategic benefits of XenServer and other Citrix platforms, and can help you to design, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your existing Citrix technology environment and show you how to enhance resource utilization, responsiveness, security and compliance, uptime, and recoverability.

Planning, Deployment and Troubleshooting Expertise for Microsoft System center 2012
Progent's Microsoft System Center consultants have over a decade of experience configuring, supporting and fixing the core platforms that make up Microsoft System Center and can help you to design, deploy, maintain, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also offers System Center 2016 migration planning and support to help you to transition to the current version of Microsoft System Center from an older release or from a third-party IT management solution to deliver the advantages of enterprise-class deployment, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

Collaborative Approach to Support and Technical Issue Escalation
Information technologies have grown increasingly complex. At the same time, most small business networks incorporate software and hardware from dozens of different manufactures. All this makes computer integration and support increasingly challenging. It is unfeasible for even the most talented individual to have in-depth knowledge in all areas of information technology, or extensive practical experience in the thousands of brands, versions, and revisions that small companies include in their information systems. Progent utilizes a team approach to network support and depends on application experts to bring high-level knowledge when needed to resolve complex problems efficiently, at the lowest cost to you.

Microsoft Dynamics GP Customization and Training
Microsoft Dynamics GP 2015 R2 introduces a revamped design that enhances cloud integration, supports the most popular smart phones and tablets, allows single login with Azure Active Directory, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the broad knowledge and experience to resolve the many IT and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the business value of your investment in this powerful platform.

Progent's Consulting and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.

Progent's Cloud Integration Support for Microsoft Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that allows small organizations to make the move from the traditional physical on-premises datacenter to the contemporary hybrid computing model that includes both local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud design for your network ecosystem. Progent offers comprehensive project management to help you design and carry out a smooth move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Azure integration support.) Progent also offers as-needed consulting, technical support, and training.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer consultant for remote or on-premises assistance in , phone 1-800-993-9400 or visit Remote Computer Help.














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