If your company IT network is in the state of Rhode Island you can now get quick remote help from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE professional to assist with the toughest problems that threaten your network. Progent offers the services of among the largest groups of UNIX and CCIE-certified consultants available by phone of any nationwide support firm in the country. Rates are affordable, billing is by the minute, sign-up is quick, and support is unbeatable.

In case your Rhode Island business is located outside of more populated metropolitan areas such as Providence, Warwick, or Cranston, the availability of UNIX or CCIE-certified experts may be problematic when you have an urgent situation. This can cause a drop in productivity for your business, angry customers, idle workers, and defocused management. By utilizing Progent, you can get in touch with a qualified professional who can deliver expertise when you have to have it to get your network on line.

Because Progent bills for phone service by the minute, your business owes only for services received. Progent requires no initialization fee. Some remote service firms have significant minimum fees or charge for every fifteen minutes or longer. Progent's small granularity and simple billing policy do away with big tabs for quick fixes.

If your Rhode Island company requires technical help for UNIX, Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or see Contact Progent.

What Makes Progent's Remote Technical Support Services Special?
Progent's seasoned staff of online support professionals has a wide array of in-depth information technology skills. This allows Progent's online technical support experts to resolve the most challenging network trouble faster than is feasible with typical independent support firms or with the in-house IT staff commonly available to small or mid-size companies. Progent has refined the tools and experience to fix problems efficiently in a wide variety of network environments that incorporate combinations of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE consultants have earned professional credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support engineers also have a number of high-level Cisco credentials which include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To help businesses who maintain networks based on a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote support team makes available the services of support specialists with important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security expertise, Progent offers remote contact with professionals who have qualified for important security credentials including Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP consultants. The scope of Progent's expertise coupled with Progent's cooperative approach to repairing network difficulties allows trouble ticket escalation, when called for, to experts with relevant background to resolve unusually intractable support calls. This accelerates resolutions of emergency network problems, avoids network downtime, and reduces technical support invoices.

For businesses in the state of Rhode Island, Progent enables fast remote communication with a UNIX/Linux, Sun Solaris, Apple macOS or OS X engineer for urgent support to troubleshoot information system issues that are impacting business productivity but are outside the experience of your local IT support resources. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE-qualified network experts can analyze your network using advanced remote troubleshooting technologies that allow them to deliver quick and efficient diagnosis and resolution of serious computer problems.

Troubleshooting Services Progent's Remote Support Experts Can Offer Your Rhode Island Company
Progent's online professionals can provide expert assistance for an extensive set of UNIX/Linux, Apple, Cisco, and Windows technologies including:

Remote Support Services for UNIX, Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote network service staff can help Rhode Island companies to maintain a comprehensive array of information products and technologies such as network infrastructure, email support, security expertise for computer systems and business processes, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X platforms, virtual server options for processor economization and streamlined administration, and moving from out-of-date systems to modern solutions powered by newer versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.

Progent's service experts can provide online troubleshooting for computers based on major versions of the UNIX operating system such as: macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages including RedHat, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the computer support industry for providing fast and economical communication with Cisco CCIEs. CCIEs are elite networking consultants who earn this prestigious certification by passing intense examinations administered by Cisco. Usually CCIEs are hired by big corporations or national Internet service providers, and consequently their services are not easily available to the general public.

Progent is one of the few computer support organizations that ensures that CCIEs stay available to help small and mid-size businesses. Also, Progent can provide convenient contact with a CCIE via phone so you can receive immediate assistance for critical network issues that are hurting your business but are outside the comfort zone of your local IT maintenance group. Progent's CCIE support experts can access your environment using the latest remote troubleshooting technology in order to provide quick and cost-effective diagnosis and resolution of urgent system anomalies. For additional information about Progent's support for Cisco infrastructure, refer to Cisco Network Consulting Services.

Microsoft Partner for Online Consulting for Windows
Progent's Microsoft-qualified online service professionals can deliver network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide variety of technology expertise including Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server application development, Lync 2010 implementation and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

Qualified Security Engineers
Progent offers you contact with certified CISM and ISSAP security consultants who offer a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, or macOS and OS X network against internal or external threats or assist you to recover fast from an attack. Security services offered by Progent include: in depth security evaluation utilizing technologies such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds and Nikto; efficient recovery from malicious assaults; integrating firewalls; designing safe architectures for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and offering round-the-clock automated monitoring. To read additional information concerning Progent's security support for small and medium-size businesses, visit Progent's Consulting Support for System Security.

Applications Services: Webinar Training, Customization, Problem Solving
Progent's Apple Mac technology experts can support the creative facets of Macintosh computing by providing help services and training in graphics, audio, and video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video production facility.

Progent's Application Experts Group can supply in-depth consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and MS Excel. To find out more about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

Help Desk Support and Outsourcing Alternatives
Progent provides several programs for Call Center services that include UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing Services.

Progent's Help Desk Outsourcing Services are designed mainly for companies who need the immediate accessibility of an effective Help Desk but who have relatively small budgets and IT management bandwidth. Progent’s Virtual Help Desk is a seamless supplement to your current Helpdesk team. Progent can act as a main Call Center for your organization, serve as an escalation alternative for the most challenging technical problems, or be available in overflow situations when your ordinary service providers are too busy. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Help Desk Call Center or improving your existing one, evaluating or programming Help Desk Call Center application software to meet the special needs of your company, or providing temporary personnel to work online with your internal Call Center group during demanding scenarios like system upgrades.

Progent is a Microsoft-Certified Partner and maintains a large roster of Cisco-authorized network infrastructure specialists. Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals are available to provide your clients easy access to a reliable support team with years of experience in phone support and online repair service for small and midsize business networks. Progent's focus is on earning the Help Desk Call Center a positive recognition as a key driver of business success, and Progent's mission is to fix and not simply document problems. To learn more information about Progent's Help Desk support and outsourcing, see Progent's Help Desk Services.

Progent's Online Service Technologies
Progent's advanced service database software stores extensive histories of all service delivered to Progent's customers. Every active Progent staff consultant has access to the details of services provided to each client by any team engineer. This history of issues and solutions is structured as a conveniently searchable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's certifications with key industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases as well as to vendors' internal engineering staff that enable Progent's remote service experts to arrive at the best resolutions quickly.

Contact a UNIX/Linux or Cisco Technical Support Expert Now
To learn how to ask a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco certified CCIE for emergency online engineering expertise in Rhode Island, phone 1-800-993-9400 or visit Expert Online Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.