If your business IT network is in Rhode Island you can depend on quick remote contact with a UNIX or CCIE-certified professional to fix critical problems affecting your network. Progent maintains among the largest teams of UNIX and Cisco CCIE consulting experts accessible online of any nationwide support firm in the country. Rates are reasonable, billing is by the minute, engagement is immediate, and support is world class.

In case your Rhode Island business is located some distance from larger metropolitan areas such as Providence, Warwick, or Cranston, help from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified engineers could be limited during an urgent situation. This could mean a drop in productivity for your company, upset clients, unproductive employees, and defocused executives. By calling Progent, you can get in touch with a certified professional who can deliver expertise when you need it to keep your network running.

Because Progent bills for phone service by the minute, your business owes only for services delivered. Progent imposes no service activation surcharge. Some remote support companies demand substantial minimum time requirements or charge for each fifteen minutes or more. Progent's fine granularity and simple pricing model save you from unexpectedly large bills for quick fixes.

If your Rhode Island company requires technical assistance for UNIX, Linux, Solaris, Mac or Cisco technology, go to Progent's phone-based help, phone 866-776-4368, or refer to Contact Progent.

What Makes Progent's Online Technical Support Program Unique?
Progent's experienced staff of online support engineers has a wide range of in-depth computer knowledge. This enables Progent's online technical support experts to resolve the most challenging network trouble faster than is possible with ordinary independent support organizations or with the internal IT resources commonly available to smaller companies. Progent has developed the tools and skills to fix technical issues economically in many different computer configurations that incorporate mixtures of UNIX/Linux, Solaris, Apple Mac OS X, Microsoft Windows, and Cisco products. (Refer to Progent's client testimonials.)

Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CISCO CCIE support experts have qualified for advanced credentials such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote support team members also have a variety of high-level Cisco certifications which include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.

In order to help businesses that operate networks powered by a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft operating systems, Progent's online support group offers the services of support specialists have earned prestigious Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security expertise, Progent provides phone-based support from professionals who hold recognized security certifications including Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's expertise combined with Progent's team-oriented approach to fixing network difficulties allows service escalation, when called for, to specialists with sufficient background to deal with particularly intractable jobs. This speeds up resolutions of emergency problems, prevents system downtime, and minimizes technical support invoices.

For companies throughout Rhode Island, Progent offers immediate online communication with UNIX, Linux, Solaris, Mac OS X consultant for emergency support to troubleshoot information system problems that are impacting your business and are beyond the skill set of your ordinary IT service organization. Progent's UNIX, Linux, Solaris, Mac OS X, and CCIE-certified support professionals can interface with your computer environment using advanced remote troubleshooting tools in order to provide rapid and economical diagnosis and repair of serious network problems.

Services Progent's Online Support Experts Can Offer Your Rhode Island Company
Progent's network engineers can offer expert assistance for a comprehensive array of UNIX, Apple, Cisco, and Microsoft Windows solutions such as:

Online Support Services for UNIX/Linux, Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Solaris, and Mac OS X remote computer service team can assist Rhode Island companies to maintain a large array of computer products and technologies including system architecture, messaging solutions, security expertise for computer systems and company operations, Windows integration with UNIX/Linux, Solaris, or Mac OS X platforms, VMware technologies for processor economization and centralized management, and transitioning from out-of-date applications to modern environments based on updated versions of UNIX/Linux, Solaris, Apple Mac OS X, or MS Windows.

Progent's support professionals can provide online troubleshooting for systems based on popular versions of the UNIX platform including: Mac OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or mainstream Linux packages such as RedHat Linux, SUSE Linux, Debian-GNU and Slackware.

Cisco Network Architecture and Security Technology
Progent is unmatched in the network support industry for providing fast and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite network professionals who are awarded this rare credential by completing strenuous testing supervised by Cisco. Usually CCIEs are employed by large corporations or national ISPs, and consequently their expertise is not conveniently accessible to small and midsize businesses.

Progent is one of the only IT technology support providers that makes sure that Cisco CCIEs stay available to assist small and mid-size companies. Also, Progent offers fast communication with a CCIE via phone so you can get immediate support for critical network issues that are disrupting your productivity but are beyond the competence of your local system support group. Progent's CCIE support experts can access your environment using sophisticated on-line troubleshooting technology to perform quick and economical analysis and repair of critical network problems. To see additional information concerning Progent's support for Cisco network appliances, refer to Cisco Technology Engineering Expertise.

Gold Certified Partner for Phone-based Expertise for Microsoft Windows
Progent's Microsoft-qualified remote support professionals offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of support professionals who can assist your company with a broad variety of technology practice areas such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 R2 support, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Lync implementation and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

Certified System Security Professionals
Progent offers you the services of accredited CISM and ISSAP security consultants who offer a variety of security services to bolster the resistance of your UNIX/Linux, Solaris, or Apple Mac network against attacks or assist you to recuperate rapidly from an assault. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Solar Winds and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and implementing round-the-clock network monitoring. To learn additional information about Progent's security support for small and medium-size businesses, refer to Progent's Professional Support for System Security.

Applications Services: Webinar Training, Development, Problem Solving
Progent's Mac technology experts can promote the creative facets of Mac environments by providing help services and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post-production facility.

Progent's Application Experts Group can supply professional consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To read additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

Help Desk Call Center Service and Outsourcing Alternatives
Progent provides a variety of support programs for Call Center services including UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Operations Consulting and Staffing Services.

Progent is a Microsoft Gold Certified Partner plus a certified Cisco Partner and Progent's Help Desk team of experienced UNIX/Linux, Sun Solaris, Mac OS X, Cisco and Microsoft experts are available to give your customers easy contact with a large support resource with years of background in telephone-based help and remote access troubleshooting for small and medium-size business networks. Progent's focus is on giving the Help Desk a positive reputation as a major driver of business success, and Progent's charter is to resolve rather than merely record problems. To read additional information on Progent's Call Center support and outsourcing, refer to Progent's Help Desk Call Center Services.

Progent's Online Service Tools
Progent's advanced service database system keeps thorough records of all service provided to Progent's clients. Each active Progent staff engineer has access to the details of support delivered to each customer by any staff engineer. This archive of trouble tickets and solutions is structured as a readily searchable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's partnerships with major industry leaders including Cisco and Microsoft make available other extensive support databases and to manufacturers' internal technical staff that allow Progent's remote service specialists to arrive at the optimal solutions promptly.

Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Expert Immediately
To see how you can contact a UNIX/Linux engineer or a Certified CCIE for urgent remote consulting expertise in Rhode Island, call 1-800-993-9400 or visit Expert Online Computer Help.

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