For small office computer networks located within the state of Rhode Island, Progent's Microsoft and Cisco qualified technical experts can deliver remote phone assistance and troubleshooting to fix your computer system problems fast and affordably. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to identify and repair network problems without the high cost and time delays normally associated with onsite technical service visits.

If your Rhode Island company is located outside of the larger metro areas such as Providence, Warwick, or Cranston, your nearby network support options may be limited in expertise, or not available during a crisis. This results in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís team of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying those skills to deliver affordable network solutions.

Juniper Networks Consulting Services
Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate efficiently from discontinued equipment to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable your business to simplify the administration and improve the protection of your Juniper and NetScreen VPN devices, firewalls, and high-performance switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain networks that include a combination of Juniper's OS platforms.

Planning and Support Services for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a unified solution for configuring and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from legacy versions of VMM, develop processes for building and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest capabilities like Storage Replica and Host Guardian Service. Progent's certified hypervisor experts offer world-class Hyper-V consulting and VMware vSphere support.

Progent's Online Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel application consultants offer a wide variety of online support services to assist you to plan, program, test, deploy, administer, and troubleshoot applications powered by any release of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to upgrade your current Excel applications to the newest versions of Excel, integrate Excel with Apple iOS and Android mobile devices, and resolve compatibility issues between various versions of Office Excel. Progent can provide as-needed help to organizations who need a fast solution to a stubborn problem related to Office Excel and Progent can also provide comprehensive project management services for migrating or developing line-of-business applications built on Office Excel. Progent's cost-effective webinar training classes for Excel can be customized to address the needs of individual users or teams.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with continual replication to deliver rapid, zero data loss disaster recovery between sites located up to 185 miles (300km) away from one another. Progent can provide online or on-premises access to a NetApp MetroCluster expert who can help you to design, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your functional needs and budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by delivering help with tasks like assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your DR solution to verify compliance with information assurance standards and government mandates.

Microsoft Dynamics NAV Consulting
The latest edition of Microsoft Dynamics NAV offers several new features including specialized Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV consulting experts can provide software development, configuration and debugging support to help you to get the most from Microsoft Dynamics NAV. Progentís engineers can assist you to integrate MS Dynamics NAV ERP software to additional services and programs. In addition, Progent can assist you to create and analyze databases so you can enhance your knowledge of your business, acquire additional customers, expand your sales strategies, and build successful alliances.

Online Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides expert online support for Microsoft Windows and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the expertise to help you to analyze and resolve complex network problems rapidly and affordably. The scope of information technology expertise offered by Progent's staff of consultants makes it possible to escalate even the most difficult issues to appropriate specialists as necessary. Whether you require occasional phone support and online troubleshooting or ongoing access to a Help Desk Technical Response Center, Progent's engineers can provide your small business with enterprise-level expertise without the cost and management hassle of running a large internal IT organization.

Wide and Deep Knowledge of Office Networking
Progentís team of more than 80 network consultants means customers benefit from the leverage of over 1,000 years of cumulative experience and collective information to repair the most difficult computer problems. Progentís certified information technology engineers have the knowledge and experience to identify solutions quickly and implement them cost effectively.

High-level Project Management Experts
For enterprise customers looking for high-level project management support, Progent offers the services of veteran IT experts with years of experience in technology management, program development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management skills to help organizations to follow best practices to ensure that strategic projects are successfully completed on time and on budget.

Easy Sign-on and Pricing Structure
Progent has made it easy to become a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time for services delivered during regular business hours. All service time is fully documented and billed to the actual minutes utilized. Per-minute invoicing avoids situations in which customers are charged major bucks for fast fixes. Your company is billed exclusively for the services you get.

Immediate and Affordable Online Consulting and Support Throughout the U.S.
Progent has provided remote or onsite network support service to businesses in each state in the U.S. Many of these clients have shown their high regard for Progent in the form of testimonials to the high quality of Progent's support personnel. Take a look at Progent's customer testimonials to learn what they have said about the high level of Progent's network support services

Microsoft Office 365 Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange. This permits you to have certain Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified Exchange consulting team can help you with any facet of designing, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical problems and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and within budget. To find out more about Progent's online consulting services for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.

Linux Support and Windows/Linux Integration
If your small business network mixes Linux technology with Microsoft Windows, Progent can help you to integrate your servers into an efficient system that permits all your operating systems to coexist peacefully for simpler management, seamless dataflow, fault tolerance, enhanced throughput, and integrated security. If you are writing or testing Linux based-software on a network that incorporates Microsoft Windows-powered servers, desktops, and applications, Progent offers full-service IT outsourcing that frees you to focus on your area of high-value expertise.

Azure cloud Planning and Integration Consulting
Progent's Microsoft Azure cloud integration consultants can help you with every aspect of Azure cloud integration such as needs analysis, prerequisites evaluation, system architecture, pilot testing, deployment, centralized management, performance tuning, software license management, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist you to configure and debug firewall appliances and VPN tunnels so your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to create a hybrid environment that transparently integrates physical datacenters with Azure services.

Complete Reporting of Services
Progent provides full and detailed reports of all service work to make sure clients donít ever feel ďcaptiveĒ to their support organization. Progent sends e-mail documentation of support activity shortly after finishing each support interaction, and also provides a hard copy along with monthly billings. Comprehensive network support documentation makes it less risky for customers to move to a different service organization or take on more service duties in house. Complete service reporting also provides IT managers the visibility needed to determine the value of maintenance services and produce better informed network budgets.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure consultants and Cisco CUBE integration experts can help your business to design, deploy, manage, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent can provide cost-effective online or onsite expertise to assist companies to move smoothly to a productive unified communications environment that offers fast return on investment. Progent's Gold-certified Microsoft collaboration experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business or Lync Server for connectivity to a SIP-based IP PSTN trunk.

Data Backup and Recovery Consulting Services
Progent's data backup engineers can provide consulting support for a wide array of products and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and handhelds. Progent offers expertise for all major data protection platforms including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent can assist you to design, upgrade, or troubleshoot backup/restore systems for a range of topologies including on-premises, edge to datacenter, cloud-based, or a mix.

Contact a Progent Computer Consultant
To learn how to contact a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Online Network Help.














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