For business network systems located within the state of Rhode Island, Progent's Microsoft certified professionals can provide remote phone assistance and troubleshooting to resolve your computer network issues quickly and affordably. Progent has acquired top-notch expertise, software utilities, and support databases to diagnose and fix network problems while avoiding the high cost and delays normally associated with in-person service visits.

If your Rhode Island company is situated outside of the larger urban areas such as Providence, Warwick, or Cranston, your local network support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unstable or causing wasted time due to technical issues persisting for too long. Progent’s group of expert network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying those skills to deliver affordable network solutions.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers comprehensive hosting of a small organization's production servers in a solution that gives the highest degree of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud hosting services are based upon mature virtualization techniques that allow small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence. Find out more about Progent's ProSight portfolio of managed IT services for small organizations.

The Progent Test Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento is available for piloting line-of-business applications, developing efficient system upgrade procedures, evaluating and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and building training environments for new products and technologies. For Progent customers who lack sufficient in-house resources to assemble proper test systems, the lab cuts capital outlay and technical risk while keeping critical IT projects on schedule.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can provide a variety of IT outsourcing and co-sourcing services to help companies of any size to maintain, manage, and repair IT systems that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration support.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide high-level online consulting for disaster recovery/business continuity planning, validation, and training to help you to prepare for possible disasters, reduce service disruption for your essential network functions, eliminate data loss, and comply with examiners' letters and business requirements. Progent's business continuity consultants can work closely with your executive and network support staff to perform risk and business impact evaluation, define dependencies, specify human and physical resources needed to run your organization, determine crucial network functions and define acceptable restoration times, qualify hot backup centers, set up secure offsite access capability for crucial employees, plan emergency notification mechanisms and define responsibilities for staff, document a comprehensive recovery and test plan, and train management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud environments using failover cluster tools field-tested in Microsoft's Azure public cloud.

Oracle DBA Services and Software Development
Progent offers online access to an Oracle certified consultant for Oracle database administration services or an Oracle application developer. Progent can help you to create effective solutions for critical Oracle database administration activities such as performance tuning, backup and restore processes, and database security, or train your in-house personnel to follow industry leading practices for streamlining major management procedures. Progent can also provide the support of a PL/SQL programmer to assist your company to build, tune, enhance, or port Oracle-based programs that can vary from forms to database-powered web sites. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize current SQL code by utilizing Oracle's SQL Access Advisor.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services automated backup offers small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn about the complete ProSight series of value-priced network monitoring and management services for small businesses.

Broad Experience with Microsoft's Popular Server Solutions
Progent's team of IT consulting experts can help large enterprises to architect, set up, and manage major rollouts of key Microsoft technology by offering support such as Active Directory configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 configuration, Skype for Business migration consulting and Lync Server integration, plus Microsoft SQL Server 2016 integration and development and SQL Server 2014 programming. Progent has worked with some of the world's biggest organizations to integrate solutions powered by Microsoft servers and offers branch office consulting services for enterprises with branch offices in Northern California or major cities across the U.S.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service computer consulting and support firm like Progent rather than with a freelance consultant, your company is assured timely access to capable experts whenever you require them. You do not have to worry that sickness, training, time off, or conflicting priorities with other customers will leave you with no support when you have a crisis.

Stealth Penetration Testing
Stealth penetration checking is an important part of any overall network security strategy. Progent’s security experts can run thorough unannounced intrusion security checks without the knowledge of your company's in-house IT resources. Unannounced penetration checking shows whether current security defense tools such as intrusion detection warnings and event history monitoring are properly configured and actively observed.

Mac Support
Progent's experts can provide Apple macOS and OS X clients a variety of IT services such as online Apple macOS and OS X desktop help, help with Mac applications, Office 365 Outlook for Mac and Exchange consulting, Apple macOS and OS X protection and network infrastructure engineering, co-existence between Mac and Microsoft Windows networks, and one-on-one training. For IT networks built exclusively on Mac or for systems that utilize a mix of Mac, Linux, and MS Windows-powered servers and desktops, Progent has the experience and depth to deal with the challenge of designing, configuring, and maintaining a network infrastructure that is reliable, safe, efficient, and supportive of your company's goals.

Detailed Reporting of Services Provided
Progent produces complete and detailed reports of all support work to make sure clients don’t ever feel “captive” to their IT service company. Progent sends email accounts of support activity immediately after finishing each support task, and also provides a hard copy along with monthly billings. Complete network support documentation makes it less risky for clients to transfer to a different service organization or take on more service duties in house. Complete support documentation also give management the visibility required to evaluate support services and produce more realistic network budgets.

Video Conferencing Consultants
Progent can provide the services of an accredited video conferencing engineer with expertise integrating products from the major telepresence vendors such as Cisco, Polycom, and LifeSize and can help your company to plan, install, expand, or maintain a telepresence environment that preserves your current investment and optimizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure consultants who can help companies of all sizes to build and troubleshoot a communications network that delivers the performance, dependability, protection, and scalability required to support your telepresence environment.

Get in Touch with a Progent Network Consultant
To find out how you can contact a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Computer Help.














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