For small business computer networks located in the state of Rhode Island, Progent's Microsoft and Cisco authorized technical team members can deliver remote phone help and remote troubleshooting to resolve your network troubles quickly and cost effectively. Progent has developed world-class skills, sophisticated tools, and support knowledge bases to troubleshoot and repair IT problems without the cost and time delays associated with on-site technical service calls.

If your Rhode Island business is situated outside of the larger metro areas such as Providence, Warwick, or Cranston, your local computer network support choices may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s group of network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of clients. This means you obtain not just the technical skills needed for the task, but a professional with field proven methods for applying that expertise to assist with efficient network solutions.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device deployment and updating, centralizes compliance settings control, keeps track of network assets, protects against company data leakage, provides health monitoring, allows secure self service, and offers a single control mechanism for managing mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist your organization with any facet of planning, implementing, operating and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.

Google Android Phone Integration and Management
Progent's Android smartphone integration consulting services have years of background delivering online and on-premises support for organizations of all sizes who want to incorporate Android phones and tablets into their information systems so that mobile clients can be productive from anywhere. Progent offers the range of know-how to resolve technical problems that involve multiple vendors and that entail a mix of older and up-to-date technology. Progent provides affordable online technical support to help you with any facet of designing, deploying, managing and maintaining your BYOD environment. Progent can deliver occasional support to assist you to resolve particularly challenging IT problems, or Progent can provide comprehensive project management services to help you finish major network projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones and tablets to maximize their business value.

Microsoft Exchange Server 2016 Upgrade Consulting
Progent's Microsoft Exchange 2016 migration consultants can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

Microsoft Dynamics NAV Consulting
The latest version of Microsoft Dynamics NAV offers several new features such as Personalized Role Centers, enhanced business analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP professionals can provide software development, integration and debugging support to help your company to get the most from Microsoft Dynamics NAV. Progent’s consultants can help you to integrate MS Dynamics NAV to other systems and programs. Also, Progent can help your organization to create and analyze data warehouses so you can enhance your knowledge of your business, acquire additional customers, expand your marketing strategies, and form productive partnerships.

Linux Support and Linux/Windows Integration
If your organization's IT environment mixes Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into an efficient network that allows all your operating systems to coexist peacefully for easy management, transparent data exchange, high availability, high performance, and integrated security. If you are writing or testing Linux based-software within an environment that incorporates Microsoft-powered servers, desktops, and application software, Progent offers comprehensive IT outsourcing that allows you to concentrate on your area of high-value expertise.

Team Approach to Service and Problem Escalation
Computer networks have grown increasingly sophisticated. In addition, typical small office computer networks incorporate products from many different manufactures. All this makes computer integration and support increasingly difficult. It is unfeasible for even the most capable individual to have in-depth familiarity in all facets of computer technology, or broad practical experience in the thousands of hardware and software products, versions, and revisions that small companies include in their information networks. Progent follows a collaborative approach to network support and depends on subject matter experts to bring in-depth skills when needed to resolve the most intractable technical issues effectively, at the least cost to your company.

Security Vulnerability Evaluation for Small and Mid-size Businesses
Progent has put together two low-cost service packages designed to allow small businesses to receive an objective network security evaluation from a qualified security consultant. With Progent's External Security Inventory Scan, a security expert runs a comprehensive examination of your network from beyond your firewalled perimeter to uncover possible weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a network scan from a secure computer inside your firewall to determine vulnerabilities to internal assaults. Both security inventory packages are set up and executed from a protected remote location.

Planning and Deployment Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can help you to migrate to Aironet access points and Cisco wireless controllers that are compatible with the recently approved 802.11ac Wi-Fi standard, enabling you to get three times the performance for your wireless LAN while expanding the coverage.

Get in Touch with a Progent Network Consultant
To see how you can get in touch with a Progent network consultant for online or onsite support in , phone 1-800-993-9400 or go to Remote Network Support.














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