For business networks located anywhere in the state of Rhode Island, Progent's Microsoft and Cisco authorized professionals can deliver online assistance and troubleshooting to fix your network troubles quickly and affordably. Progent has acquired world-class expertise, advanced software tools, and support databases to troubleshoot and fix IT problems without the expense and delays normally associated with onsite technical service visits.

If your Rhode Island organization is located outside of the larger metro areas such as Providence, Warwick, or Cranston, your local network support options may be limited in technical capability, or unavailable during a crisis. This results in a computer network that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís group of seasoned network consultants average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of customers. This means you obtain not just the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to assist with cost effective network solutions.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi devices installed on multiple venues with any number of access points can be remotely configured and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of veteran wireless consultants who can assist you to assess the value of Ubiquitiís UniFi technology for your environment and help you to plan, install, manage, and maintain your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

In-depth Expertise in Microsoft's Popular Server Environments
Progent's staff of network consulting experts can help large organizations to plan, deploy, and support major rollouts of key Microsoft technologies by providing support like Active Directory configuration, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 design and installation, Skype for Business planning and deployment consulting and Microsoft Lync Server 2013 management, plus SQL Server 2017 migration and SQL Server 2016 management. Progent has worked with some of the world's biggest businesses to integrate technology powered by Microsoft servers and offers branch office support for enterprises with local offices in Northern California or larger cities throughout the United States.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, previously branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and designing UCS server failover and Cisco SRST systems for survivability.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection (EPP) service incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read about the entire ProSight series of value-priced network management outsourcing services for small and mid-size organizations.

Eliminate Reliance on an Individual Freelance Consultant
By developing a partnership with a full-service IT support company such as Progent rather than with a freelance consultant, your company is ensured fast access to capable experts when you need them. You do not have to be concerned that illness, training, time off, or conflicting jobs with other clients will leave you with no support when you have an emergency.

Collaborative Approach to Support and Technical Problem Escalation
Information networks have become ever more complex. At the same time, typical small business computer networks include solution from many different suppliers. All this makes computer integration and support increasingly difficult. It is unfeasible for even the most talented engineer to have in-depth knowledge in all aspects of computer technology, or broad hands-on experience in the thousands of brands, versions, and revisions that small businesses include in their information networks. Progent utilizes a collaborative approach to network consulting and depends on subject matter experts to bring in-depth skills when necessary to fix complex technical issues effectively, at the least expense to your company.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or on-premises expertise to assist organizations of any size to design, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth support for the technologies that make up creating a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud computing, telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.

Web Development
If you need to revamp your corporate web, develop internal web sites for applications like HR or employee training, establish a standout Web presence for a new business, or create enterprise-class, database-driven web applications, Progent can provide talented and seasoned web architects and programmers. Progent's consultants can also help you to host your web solutions by building and managing a protected, dependable server and connectivity environment that includes offsite and wireless connectivity. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for popular web authoring tools. For data-driven web sites, Progent offers the help of certified SQL Server programmers, Oracle programmers and database administrators, and MySQL consultants.

Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-level Internet Data Centers in Northern California and major metropolitan areas across the United States, and Progent's colocation consulting team can improve your network's reliability and performance by helping you choose a colocation site that meets the specific needs of your business including geographic proximity, space, communications, affordability, and value-added features and services. Progentís colocation center support services are designed for companies with hardware housed at co-location hosting sites and requiring timely in-person service at the colocation site as well as remote help from Microsoft and Cisco certified professionals. Progent provides a variety of collocation center support services such as system architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, design and installation of non-stop systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage clustering configurations.

Security Inventory Evaluation for Small Businesses
Progent has put together two ultra-affordable service bundles designed to enable small businesses to get an independent network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your firewall to uncover possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a network scan from a secure computer within your company firewall to uncover your exposure to internal assaults. Both security inventory packages are configured and run from a secured remote location.

Contact a Progent Computer Support Expert
To find out how you can get in touch with a Progent computer support expert for online or onsite expertise in , call 1-800-993-9400 or visit Online Network Support.














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