for Business Information Technology Networks: Remote Consulting and Repair
For small business network systems located throughout the state of Rhode Island, Progent's Microsoft qualified consultants can deliver online assistance and remote troubleshooting to repair your computer network issues quickly and cost effectively. Progent has acquired world-class skills, advanced software utilities, and support knowledge bases to diagnose and fix network problems while avoiding the cost and delays normally associated with on-site technical service visits.
If your Rhode Island small business is located beyond the larger metropolitan areas such as Providence, Warwick, or Cranston, your local computer network support options may be limited in skills, or not available during a crisis. This can result in a office network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s group of expert network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of customers. This means you get not just the technical competency needed for the job, but an expert with proven methods for applying that expertise to deliver excellent network solutions.
Full Range of Security Assistance
Progent's certified security experts can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
VPN Access Support for Leading Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes utilized.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate assistance for problems that are causing lost productivity without the lengthy wait for an on-site service consultant. For day-to-day network administration work, Progent’s off-site support consultants can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Broad and In-depth Knowledge of Business Information Networks
Progent’s team of 60+ computer network consultants means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to fix the most troublesome computer problems. Progent has the know-how to find solutions quickly and implement them cost effectively.
Comprehensive Network Security Evaluation
Progent’s CISSP and CISM certified security consultants can quickly perform comprehensive security audits, firewall evaluation and stealth penetration testing on mission-critical business IT networks.
Expert Support Services for Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s lengthy experience in working remotely with hosted data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is fully supported remotely.
Detailed Service Documentation
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support organization. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Network Monitoring Expertise
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
VoIP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Linux Support and UNIX/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux software on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service support outsourcing that allows you to focus on your area of high-value expertise.
Nagios and MRTG are powerful, Open Source monitoring tools that run on Linux and can be used to analyze UNIX environments, MS Windows networks, or multi-platform networks in which Linux and Microsoft Windows run side by side. The Nagios monitor allows system support engineers to monitor system services such as SMTP, HTTP, FTP, and NNTP. MRTG lets you track the traffic in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's system monitoring experts can show you how to use both these tools to tune and repair your system.
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Medium-size companies who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
Progent's CISM-certified security staff can help you protect your Apple Mac network through professional support offerings including running security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing safe off-site and mobile access, installing monitoring software for protection against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the particular goals of your corporate information system.
If you are developing UNIX-based applications on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to concentrate on your field of strategic know-how without the constant hassle of maintaining your company information system. Through the use of smart server monitoring and by delivering online and on-site assistance when your company needs it, Progent represents an economical way for managing an IT system that provides high dependability, protection, and efficiency. Progent's developer assistance services feature full-service it outsourcing, virtual infrastructure, remote and on-sitesupport and repair, 24x7 monitoring services, and help desk outsourcing.
Progent is a Registered Cisco Partner offering on-staff Cisco-qualified engineers available to assist you to install or troubleshoot Cisco-based connectivity solutions. As a Certified Partner for Cisco, Progent can provide the expertise of Progent's on-call CCIE-certified specialists who have expertise in designing, implementing and repairing networking environments powered by Cisco technology. Since Progent is also a Microsoft Gold Partner and offers expert support for a wide variety of commercial applications, Progent can show you how to assist you to find comprehensive information technology solutions that maximize the business benefit of your network. Cisco's popular line of networking and security hardware and software familiar to Progent includes PIX 500 Series and ASA 5500 Series firewalls, secure high-bandwidth and multi-function routers, Cisco Aironet wireless access points, voice over IP phones, Catalyst Series switches, as well as protection and VPN products.
Progent's certified Windows Server 2003 engineers can provide network support and expert consulting for the entire family of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, update, and maintenance offerings include network planning, installation, project management, in-person and remote network support and troubleshooting, Call Center outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.
Progent's high availability support services for small company IT systems provides Microsoft and Cisco-qualified network experts who can help you deploy clustered servers to build a robust network that includes key technologies and activities for line-of-business environments. Progent’s fault-tolerant network experts can help you create non-stop IT systems by planning and integrating the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By helping you build your non-stop network based on Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a network infrastructure with features that include high-availability Internet access, network load balancing, fault tolerant data center planning, fault tolerant interoffice connectivity, high-reliability multi-site networks, and fail-safe disaster recovery.
Our Experts Group offers support in important fields including Apple OS networking and programs; Support for Linux-based, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical application support; Chief Information Officer, management information analyst, and project logistics outsourcing; Special program development and integration; Web site, eCommerce, EDI, and customer information portal design and deployment; DBM management and efficiency help; Business intelligence consulting; and Telecommunications architecture support.
If your business runs a Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a wide range of security areas such as security administration procedures, security design and strategies, access management products and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and business continuity preparedness. CISM and ISSAP define the core skills and worldwide standards of performance that network security managers are expected to master. These certification provide IT management the assurance that consultants who have achieved their CISM or CISSP qualification have the experience and knowledge to offer effective security management and engineering services.
Progent's Symantec consultants can assist you to maintain older releases of Symantec Firewall and VPN appliances such as the Symantec Raptor and VelociRaptor family or help you upgrade to more recent technology from Symantec or other suppliers. Progent can also enable you to create and implement a complete security plan that can include Firewall/VPN devices and utilities, outsourced security and virus protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your single resource for continuing network help, maintenance, training, and security consulting.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast development of cutting-edge enterprise-class applications that can provide your business a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
By using virtual servers, businesses are able to operate multiple virtual machines on a single actual server. Virtualization technology enables IT organizations to gain all the benefits of server segmentation, while avoiding the expense that goes with buying extra server equipment. Other useful server management technologies include server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can assist you with all aspects of server virtualization and management to allow your business to contain costs and conserve time.
Progent's ISSAP certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of thorough testing and extensive work with information security architecture. ISSAP security experts possess comprehensive knowledge of access control systems and methodologies, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security specialists can help your company with all phases of secure network architecture.
