Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to each customer. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.


Additional Topics of Interest

Dynamics GP Development Consultant Services
Dynamics GP Modifier Specialists South Dakota

Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design custom mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you design reports that allow you to analyze your business more effectively, turning uncooked information into valuable insights into your business.

Non-stop Interoffice Connectivity Configuration
Redundant Branch office Connectivity Engineers in Santa Cruz, CA

Progentís high availability inter-site connectivity and 24x7 system infrastructure consultants can help small companies create non-stop Interoffice connectivity by means of redundant system architectures with transparent failover. Progentís CCIE engineers can design and implement fault tolerant Inter-office networks based on zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable 24x7 interoffice networking.

ProSight Endpoint Security Support
ProSight Ransomware Defense Consultants

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks.

Office Word for Mac Instruction
Mac Application Trainer North Dakota

Progent offers one-on-one training customized for individuals who want to broaden their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online classes for Mac application software.

Computer Consultant for MS Hyper-V Virtual Server
Outsourcing for MS Hyper-V Virtual Server Norfolk

Progent's certified consultants can assist you to evaluate the potential benefits of Hyper-V-powered virtualization for your business, conduct pilot installations to verify Hyper-V's compatibility with your line-of-business software, evaluate your network architecture for smooth performance with virtualization solutions, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, train your IT staff to track and administer Hyper-V, offer expert consulting support for enhancing the security of your virtual machines, design and test business continuity procedures that maximize network uptime, and provide ongoing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk services.

MOM 2007 On-site Support
Onsite Technical Support for Remote Monitoring and Reporting

Small to middle size companies can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco certified IT support professionals. With Progent's affordably priced network service packages, mid-size businesses can choose a simple co-sourcing package built around Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small business information systems world-class availability, security and performance.

Cisco VPN Online Help
Cisco RADIUS Security IT Consulting in Vermont

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Ciscoís security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and provide the versatility to evolve with your growing business requirements. Progentís Cisco-certified network experts are familiar with Ciscoís comprehensive line of products aimed at eliminating information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco products to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.

ProSight Managed Cloud Backup Services Integration Support
Technology Consulting Services Rochester

ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.

Microsoft Phone Support Services
Microsoft Office XP Small Business Network Consulting Firms Grand Ledge, MI

Progentís IT outsourcing support offerings for small businesses feature designing Windows XP, .NET Server, and Microsoft BackOffice environments, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises repair, fixing chronic IT problems, and producing a company-wide security strategy. Progent can show you how to maximize system availability and performance with fault-tolerant configuration, redundant network architecture, and proactive network monitoring. Progent also provides project management help for major upgrades and can assist with requirements assessment, product identification, BOM development, vendor selection, procurement coordination, and complete documentation. Progentís computer outsourcing help also includes training for office productivity software such as Microsoft Office.

Microsoft Financial Software Network Consulting
Microsoft GP/Great Plains Online Support Services in Owings Mills, MD

Microsoft Dynamics GP/Great Plains can help you expand and manage your business more efficiently by offering deep availability of decision-driving information and a fast return on investment. Dynamics GP confers important productivity benefits such as its ability to extend the presence of your organization, manage your financials, automate financial operations, standardize processes across your business, improve inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you derive all the benefits of your Microsoft Dynamics GP business management system.


















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