Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every customer. The discipline of documenting and archiving service activity results in more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.


Additional Topics of Interest

Small Business IT Consulting Group for MSF
IT Consultants Boston

In performing consulting tasks for enterprise customers, Progent uses a structured approach driven by specified milestones so as to achieve financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All phases are recorded to provide a detailed summary of technical services delivered and to help in ongoing network maintenance.

Consultants for SQL Server
Information Technology Outsourcing Firm for Microsoft SQL Server Grand Rapids, Michigan

Progent's Microsoft-certified SQL Server programmers and database administrators can provide remote consulting to assist businesses of any size to create, administer, and troubleshoot applications based on the Microsoft SQL Server RDBMS and Microsoft's .NET architecture. Progent's SQL Server consultants can provide help with any element of application development in environments that range from small business or departmental databases to VLDB applications and data warehousing.

Microsoft Project Server 2013 Integration
Remote Support Las Vegas, Nevada

Progent's Microsoft-certified consultants can provide advanced support in implementing, operating and debugging all versions of Project Server and can provide a broad variety of affordable remote consulting services based on proven best practices to assist businesses of all sizes to get all the benefits of this powerful project management solution. Support services available from Progent include solution design, installation and migration, setting up safe collaboration among local and offsite users, network infrastructure optimization, and customized online training.

WatchGuard VPN Protect
WatchGuard Firebox Firewall Configure Baltimore, MD

Progent provides support services for WatchGuard Firewall/VPN security products such as the WatchGuard XTM and Firebox families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall security product that aligns with your security strategy and is within your IT budget. Progent can also help you to combine WatchGuard Firewall/VPN and WatchGuard SSL VPN products with security technology from other vendors and offer a convenient source for network help, education, and security consulting.

Professional for Small Government
Local Government Professionals Greensboro, North Carolina

Progent has extensive experience providing a full-spectrum of online IT support and urgent repair services to local governments and school districts across the United States. Progent is one of the industry’s pioneers in delivering expert remote IT consulting and has provided network solutions to clients in every state. Remote support eliminates travel expenses and resolves problems more quickly than onsite support.

Subcontractor Jobs for Microsoft MCP
Cisco CCDP Open Positions Miami, FL

Progent wants to hire full-time, results-driven Microsoft accredited engineers with MCSE credentials; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISM or comparable security certification; and high-end system design experts with a background in mobile access, wireless networking, fault tolerance, disaster recovery, data preservation, and VMware. Progent also is looking for professionals who can work on Progent's team of help desk service technicians and remote troubleshooting experts. In addition, We are hiring talented managers able to perform productively in Progent's fast-paced, virtual office environment.

Cisco 7600 Edge Router On-site Support
IOS XR Software IT Consultant Colorado

Cisco offers a full product line of routers that includes routers built to provide the protection, bandwidth, and availability required by customers from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your network and to make it easy to grow as you support new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS platform, including Cisco's 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

Windows 2012 R2 Cluster Shared Volumes Consultant
Windows 2012 R2 Cluster Server Computer Consultant

Progent's certified failover clustering experts can help you to evaluate the advantages of utilizing Microsoft Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, assist you to plan and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual machines, and help you to automate the administration of failover clusters.

Exchange 2010 Active Directory Outsourcing
Exchange 2010 Consulting Lexington-Fayette, Kentucky

Progent's Microsoft certified engineers can deliver affordable online and on-premises support to carry out your upgrade to Exchange 2010, generate thorough documentation of your new email environment, train your network support staff and users to get them up to speed rapidly on Exchange 2010, and provide continuing administrative consulting and engineering help. Progent's consultants can also assist you to migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

Microsoft Certified Expert Exchange Email Hosting Consult
Specialist for Exchange Hosting

Progent's Exchange Server Hosting and Management Services offer a world-class data center with redundant electrical and cooling systems, round-the-clock staffed security and operations center, and failover access to Internet backbone service companies. Hosted Exchange servers are configured as virtualized machines for service continuity, smooth expandability, and fast restoration. Services include integration with your business network, connectivity with handheld communication products, automated monitoring of performance and network security, spam filtering, security update and service pack management, Contact Center services, daily data backup, and comprehensive email management support.

UNIX with Windows Configuration
Windows and Solaris Onsite Technical Support

Progent can help your company to plan and implement a smooth transition from a UNIX-powered IT system to a network based on MS Windows and capable of running Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to guard your data and minimize productivity disruption by developing an efficient transition strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows transition support services available from Progent include analysis of current infrastructure, transition strategy and validation, Microsoft Exchange migration services, information and application software transition, and server and mass storage transition and economization.

Great Plains Technology Consulting Services
District of Columbia Professional

Dynamics GP can help you expand and control your company better by delivering easy availability of strategic data and a fast ROI. Microsoft Dynamics GP/Great Plains confers important business benefits such as its ability to extend the presence of your company, handle your accounting, automate financial operations, unify processes throughout your business, refine inventory control, increase order accuracy, grow sales and shorten turnaround time, and increase cash flow. Progent can help you set up and manage a robust, secure server and communications foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you reap all the advantages of your Dynamics GP business management system.

Juniper SSG140 Router Compliance Audit
Juniper SSG140 Router Security Auditing Santa Rosa

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.


















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