Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every consultant to each customer. The discipline of documenting and archiving service activity results in more effective support and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.


Additional Topics of Interest

Microsoft Small Business Server 2011 Support and Setup
Microsoft Small Business Server 2011 Professionals Berlin, CT

Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a feature-rich but easy-to-manage IT network. The integration demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network consultant with hands-on expertise and broad knowledge in designing and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting IT solutions based on the Microsoft SBS line of servers and applications.

Referral Program for Network Support Online Consulting
Reselling Computer Consulting Computer Consulting

Progent offers a selection of opportunities for individuals or organizations to profit by acting as referrers, sales agents, or resellers of Progent's technical support services and network consulting. Alternatives are performing as a sales representative for Progent-branded consulting or taking advantage of Progent's information technology engineers under your own brand as a transparent extension of your network services company.

Microsoft LCS Server IM Outsourcing
Live Communications Server 2007 Professionals

Microsoft Communications Server delivers IM and presence in an extensible, world-class package featuring advanced protection, seamless compatibility with popular Microsoft software, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers lower costs and improved business efficiencies, enhanced individual productivity, and stronger intellectual property security. Microsoft Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts offer remote and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can help your organization to evaluate the advantages of upgrading to Skype for Business. Progent can also help you to plan and implement a smooth upgrade that will add business value to your information network

Consultant Rates IT Consultants
Outsourcing Technical Support for Consultant Rates Scotts Valley, CA

Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to fester.

SPS Computer Consultant
Top Ranked Troubleshooting El Paso

Progent's Microsoft-certified consultants can show you how to evaluate the business case for deploying Microsoft SharePoint Server 2007, consult with you on the most sensible version of Microsoft SharePoint for your application, offer setup and deployment expertise, assist you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and custom application programs to work with SharePoint Portal Server 2007, develop a company-wide security plan that encompasses portal technology, and deliver maintenance and Help Desk support.

Technical Consultant for Android backup
Android DNS Network Consultant

Progent's veteran team of IT consultants and subject matter specialists have years of experience delivering online and onsite assistance for organizations of any size who want to integrate Android phones into their IT networks so that mobile clients can work together while on the go. Progent has the breadth of skills to resolve network issues that involve numerous vendors and that entail a mix of legacy and up-to-date information technology. Progent offers affordable remote expertise to help you with any facet of planning, implementing, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to assist you to resolve especially challenging IT issues, or Progent can provide outsourced or co-sourced project management services to help you finish strategic IT projects on time and on budget. Progent can help with local, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or individual classes to help you manage and use Android phones securely and productively.

MS CRM Help and Support
Remote Technical Support for Customer Relationship Management

Microsoft Dynamics Customer Relationship Management helps small companies nurture profitable client interactions. Integrated Sales and Customer Service components enable employees to share information to help improve selling success and offer steady, efficient customer service. Progent can set up the optimal network environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your San Francisco Bay Area small business with a certified MS CRM professional who can help you combine Microsoft CRM with your marketing or customer support data.

Security Contractor for SonicWALL VPN
Information systems Security Outsourcing for SonicWALL in Orlando, Florida

Progent's SonicWALL experts can help you deploy, manage, and update SonicWALL firewall appliances inculding the current SonicWALL TZ family of firewalls and the legacy SonicWALL PRO 2040 devices. Progent's CISSP certified consultants, CISM certified security professionals, and CISA qualified security audit consultants can show you how to create a complete security plan, including written policies, and design security into your corporate practices.

Microsoft Exchange 2000 Upgrade Support and Setup
Microsoft Exchange 2000 Upgrade Online Troubleshooting in Oakland, California

Progent is one of the most qualified information technology support companies in the San Francisco Bay Area for creating e-mail systems powered by Exchange 2000. Progent specializes in helping small companies get all the benefits of Exchange Server 2000 under common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 administration.

VMware NSX Virtualized Networks Consultant
VMware Cross vCenter NSX Consultant Illinois

VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help your organization to design, deploy, test and maintain a DR solution powered by VMware SRM and VMware NSX.

Microsoft Exchange Integration Services
Microsoft Exchange 2007 Professional in Lincoln, NE

Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site migrations, Progent has the background to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design offerings include expertise with the configuration of third-party enhancements of Exchange Server 2007 and the design of unified messaging implementations powered by Exchange 2007 Server.


















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