Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.


Additional Topics of Interest

Cisco VoIP Phones and Jabber Technology Consulting
Cisco VoIP Phones and Unified Messaging Computer Consultant

Progent's Cisco certified networking experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

MCSE Expert Certified BlackBerry BPS Consultant Services
BlackBerry Redirector Technology Professional in Petaluma

Progent offers the services of RIM BlackBerry-certified experts who can assist small companies to plan, manage, and troubleshoot BlackBerry technology economically and effectively, doing away with the need for an internal BlackBerry expert and reducing the cost and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers offer extensive backgrounds working with Progent's Microsoft-qualified experts, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This wide range of knowledge, in conjunction with Progent's efficient remote support model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software productively into their information network.

ASA Firewalls On-site Support
Firepower Management Center Network Engineer in Kentucky

Progentís experienced Cisco IT security consultants offer expert PIX Firewall and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to modular enterprise-level appliances, Cisco PIX and ASA Firewalls offer advanced protection, performance, and excellent availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating possible OS-specific security holes.

ransomware recovery Specialists
Specialists for ransomware preparedness in California

Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your existing AV defense and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that minimizes your exposure to ransomware and meets your company's needs.

Windows Server 2016 Just In Time PAM Onsite Technical Support
Windows Server 2016 Multi-domain clusters Specialist in Austin

Progent's Windows Server 2016 disaster recovery consultants can help your organization to plan and deploy a DR system built around Microsoft's latest Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.

Sun Solaris Upgrade Consultant
Solaris to Windows Upgrade Help

Progent can assist you to design and implement a smooth migration from a Sun Solaris-based IT environment to a network based on Windows and capable of running Microsoft's popular office productivity products, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can show you how to guard your information and reduce productivity discontinuity by developing an efficient transition strategy that protects your existing assets in Sun Solaris software and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of current environment, transition planning and testing, Microsoft Exchange migration expertise, data and application transition, and server and mass storage migration and consolidation.

MOM Case Studies
Operations Manager Case Studies

Before Progentís MOM-based solution, system problems were handled reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to ward off network problems before they becomes critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients suspect that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

SCVMM 2012 Live Migration Network Consultant
SCVMM 2012 Security and Compliance Troubleshooting

Progent's Microsoft-certified consultants can help organizations of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and library resources; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your business to migrate from an earlier edition of SCVMM or from another virtualization management system, and Progent can help you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you realize the highest possible business value.

Microsoft Office XP IT Consultant
IT Outsourcing Firms for Microsoft Office

Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for fast solutions so you will not be forced to permit less critical problems to fester.

Network Consultant for Sales Assistance for Network Support
Engineer for Reseller Program for IT Services in Union City, CA

Progent offers a selection of opportunities for single consultants or organizations to make money by becoming referrers, selling assistants, or resellers of Progent's IT support and network consulting. Alternatives are performing as a sales agent for Progent-branded support or using Progent's consulting engineers but retaining your own brand as a transparent extension of your network consulting team.

MS Certified Crystal Reports Contract Programming
Integration Oakland

Progent offers remote and onsite expertise to assist your organization with any facet of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and implementing an advanced BI environment. Progent's BI consultants can help you to maintain your existing BI environment, help you to migrate reports and databases from a discontinued reporting product to a modern one, and deliver as-needed remote training tailored to your specific requirements. Progentís management reporting and analytics consultants offer expertise in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

Hyper-V 3.0 Shared Nothing Live Migration Network Engineer
Help and Support for Microsoft Hyper-V 3.0 Server Consolidation in Grand Rapids, MI

Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas including multitenancy, agile network infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to install and manage virtual servers to cut IT expenses and enhance productivity.

Live Online Microsoft Office Learn
Microsoft Office 365 Webinar Professionals

Progent's webinar training classes offer small companies the cost savings, convenience, and flexibility of web-based learning and the proven pedagogic techniques of seasoned instructors who utilize advanced technology to emulate real-time, interactive classes. Progent offers remote training for key desktop software including components of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Project: Dynamics business accounting and management solutions such as MS Dynamics GP (Great Plains); plus additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

Services for Metro Ethernet
Internet Service Provider Selection Consulting San Francisco Bay Area, San Jose Silicon Valley, California

Progent can provide the affordable support of remote Internet connectivity experts to assist your company to assess or update your Internet services so your Internet connectivity solution matches your business needs. Services provided by Progent's engineers include assessment of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a different carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and designing dependable BGP architectures.


















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