Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by each staff member to every customer. The practice of detailing and organizing service records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.


Additional Topics of Interest

Intune Policy Settings IT Consulting
IT Consulting for Intune Conditional Access Auburn, MA

Progent's Microsoft-certified Intune consultants can help you to assess the business case for adopting Intune for configuring and managing your web-facing mobile computers including laptops, phones, and tablets based on Windows, iOS, and Android. Progent can help you to configure security and compliance policies, plan and deploy test systems to evaluate the benefits of Microsoft Intune for your environment, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune deployment.

Engineer for Windows, UNIX, Solaris
Computer Consulting for Windows and Solaris in Orlando, FL

Progent can assist your business to plan and implement a smooth transition from a UNIX-based information environment to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity products, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to preserve your data and reduce productivity disruption by developing an effective migration plan that preserves your existing assets in UNIX software and infrastructure. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of current infrastructure, transition strategy and validation, MS Exchange migration expertise, data and application software transition, and server and storage system transition and consolidation.

Consultancy for Access to External Support Databases
Technical Support Company for Microsoft Solutions Framework Project Methodology Santa Ana, CA

Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems rapidly.

CISA Certified Security Firm
CISA Certified Network Consultants

The Certified Information Systems Auditor (CISA) credential is a prestigious qualification that indicates mastery in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates undergo a comprehensive test administered by the ISACA professional group. Progent can provide the services of a CISA-qualified security professional able to help companies in the fields of IS audit services, information technology enforcement, systems and architecture ROI, IT service delivery, protection of data assets, and disaster recovery planning.

Local Government Consultant
County Government Cisco Professional Madison, WI

Progent has extensive experience delivering a full-spectrum of online IT consulting and urgent repair services to local governments and schools across the United States. Progent is one of the pioneers in providing expert remote IT consulting and has delivered network support to organizations in all 50 states. Remote support eliminates travel expenses and solves problems more quickly than onsite support.

WatchGuard Fireware IT Services
Connecticut Compliance Auditor

Progent offers consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard XTM and Firebox families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall security appliance that fits your security plan and is within your IT budget. Progent can also help you to combine WatchGuard Firewall/VPN and WatchGuard SSL VPN devices with protection technology from other suppliers and offer a convenient source for technical help, training, and security consulting.

Antispam Support and Help
Emergency Anti-Virus Technology Tacoma, WA

E-Mail Guard is Progent's economical spam filtering and antivirus solution that offers small businesses world-class defense against spam, viruses, directory harvesting, and other forms of email-borne assaults on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based antispam and virus protection services that defuse email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail application, irrespective of server vendor, hardware type, or data center location.

Exchange 2013 Disk Availability Group Consultants
Microsoft Consultants for Exchange 2013 Voice Mail in Glendale, CA

Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and introduces powerful innovations plus a revamped architecture. These improvements affect key facets of IT including ease of administration, availability, compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, create an efficient validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.

Microsoft UNIX, Windows Consulting
Toledo, OH Microsoft Certified Expert Consultant for UNIX, Windows

If your company is developing UNIX or Linux software on a network that has MS Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your field of strategic know-how while avoiding the continual hassle of maintaining your company information system. By using automated server monitoring and by delivering remote and in-person support when your company needs it, Progent offers an affordable way for managing an information system that features high availability, security, and performance. Progent's developer assistance services include full-service network support outsourcing, virtual server infrastructure, online and on-premises service and repair, network monitoring, and Contact Center services.

Windows Server 2012 Security Support and Setup
Microsoft Windows Server 2012 Support Colorado Springs, CO

Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot environments and migration plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT support, team, develop an enterprise-wide security strategy, automate network management, assist with creating applications, and build and test a DR/BC plan.

Microsoft SCOM 2012 Technical Support
Garland, Texas Datacenter Monitoring Consulting Services

Progent's Microsoft certified consulting experts have over a decade of background designing, deploying, enhancing and troubleshooting System Center Operations Manager solutions and offer organizations of any size expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.


















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