Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of detailing and archiving support records results in more effective service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.

Additional Topics of Interest

Outsourcing IT for Progent Startup Business
Progent Startup Company Network Security Consultants

Les Kent has a 25-year history of effective technology integration, business management, marketing, and operations. He has shown a knack for developing elegant IT solutions during his time as as a system designer, programmer, project manager, deployment expert, and troubleshooter for small businesses, new ventures, and major corporations.

Amazon S3 disaster recovery Development
The Woodlands, TX Amazon hybrid cloud integration Programming Firm

Progent offers cost-effective remote support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable high-performance storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed expertise to assist you to resolve complex technical issues or Progent can deliver project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on schedule and on budget.

Q&A about Network Engineer Part Time Job
Q and A about Telecommuting Cisco Consulting Positions Waltham, MA

For replies to common questions about being employed by Progent, go to Consulting at Progent Q&A.

Microsoft Gold Certified Server Help
Microsoft Certified Gold Design Consultants

Progent is a Microsoft Gold Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Gold Certified Partners represent the elite Microsoft Business Partners who earn the top customer satisfaction and are afforded the tightest working relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the status of Microsoft Gold Certified Partner benefits Progent's clients by enabling Progent to offer your company more complete support for your IT network.

Mac Email client for Exchange Technology Consulting Services
Outlook Mac Online Troubleshooting in San Francisco, CA

Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to get and send messages, search the GAL, import addresses, synchronize calendars, and alert fellow workers to meetings via your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are working. Progent also can provide customized onsite Entourage training.

Microsoft Company-wide Standards for Best Practices Manage
San Francisco Bay Area, California Install for Microsoft Consulting Best Practices

Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the front lines of network service, executing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

Cisco Experts Adaptive Security Device Manager Configuration
Fort Worth Cisco ASA firewall VPN Remote Consulting

Progentís Cisco-certified technology experts provide professional PIX Firewall consulting services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and reliability for information environments of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progentís Cisco experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

SQL Server Consultants
Microsoft SQL Server 2005 Help and Support in Herndon, VA

Progentís Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy creation of advanced business applications that offer your business a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing consulting, support and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT network. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.

Microsoft Small Business Server 2011 Network Consulting
Online Help for Small Business Server Premium Add-on in Grass Valley, CA

Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a powerful but manageable information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 calls for a computer support expert with real-world background designing and building seamless, end-to-end business technology solutions. Progent's Small Business Server professionals have an average of over 10 years of experience integrating computer networks founded on Microsoft products. This expertise assures you results in installing, administering, and troubleshooting network solutions that include the Microsoft Small Business Server package of servers and applications.

Windows and UNIX Technology Professional
Solaris with Windows Consulting in Louisville, Kentucky

If you are producing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide full-service network support outsourcing that allows you to concentrate on your area of high-value expertise while avoiding the continual hassle of managing your company information system. Through the use of automated network monitoring and by providing online and on-site assistance when your company needs it, Progent represents an economical solution for maintaining an information network that provides excellent reliability, security, and performance. Progent's developer assistance services feature full-service it outsourcing, virtual infrastructure, online and on-site service and repair, network monitoring services, and Help Desk Call Center outsourcing.

West Virginia Online Help
Cisco Certified Experts IT Outsourcing Companies

Progentís National Support Center provides national remote support for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-certified service engineers provide phone support and online secure computer access to isolate and resolve network problems rapidly and economically. The breadth of IT expertise available from Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult problems to appropriate specialists as needed.

Small Business Computer Consulting Firms for Microsoft Office System
Microsoft Windows Network Installation Albuquerque, NM

Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

Exchange Server 2016 Consulting
Microsoft Exchange Network Consultant

Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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