Detailing IT Support Expenses Northern California, San Jose, and Nationwide
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to each customer. The discipline of detailing and archiving support activity results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t release vital service information.
