Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or Office 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support services to assist you to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist you to plan and carry out a smooth Skype for Business migration.


Additional Topics of Interest

iPhone and Cisco ASDM Computer Consultants
IT Consultant in San Carlos, CA

Progent can provide cost-effective online assistance to assist you to design, configure, and fix any facet of your iOS and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or maintain a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training to show you how to manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the business value of your information network.

Deploying Phase: Implementation Information Technology Outsource
Microsoft MSF Network Services

In performing IT tasks for corporate customers, Progent uses a phased methodology driven by defined milestones in order to achieve financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and expert implementation. All facets are documented to provide a detailed summary of IT services delivered and to assist in downstream system support.

Juniper IPsec VPN Technical Support Services
Juniper Networks Firewall Remote Technical Support in Colorado Springs, CO

Progent's Juniper-authorized network consultants can help you to design and implement Juniper Firewall and VPN platforms, enhance and support your infrastructure, and migrate smoothly from outdated devices to current versions. Progent's Junos OS engineers can also offer expertise with Juniper's premiere network control software to enable your business to simplify the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you manage networks that incorporate a mix of Juniper's software platforms.

Network Consulting for SPS 2007
Support and Help for SharePoint in Baltimore, MD

Progentís Microsoft-certified consultants can provide organizations of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for efficiently coordinating people, teams and data. SharePoint offers a common location for your employees or customers to connect to, manage, share and manipulate relevant data, files, and software and to interact with one another. SharePoint enables faster and better decisions, more efficient sharing across groups and more economical business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the information theyíve created in a way that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help your organization to support your existing SharePoint environment or migrate to the current release of SharePoint.

Microsoft Exchange Consultants
Exchange 2003 Support and Integration Palo Alto, California

Progent's Microsoft-certified engineers offer computer support and IT consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's migration, integration, administration, and support services for Exchange Server 2003 include system design, installation, documentation, local and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and comprehensive network management outsourcing.

Cisco PIX 500 Firewall Migration Engineer
Professionals for PIX Firewall Migration San Francisco Bay Area, San Jose Silicon Valley, Sacramento, Northern California

Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent still provides technical support for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you assess whether to adopt the latest firewall products available from Cisco. Progent's Cisco technology experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

On-site Technical Support for Help Desk Process
Virtual HelpDesk Specialists Durham

Progent's Computer Help Desk Outsourcing Services are designed specifically for small businesses who require fast availability of a Help Desk Service Center with expert telephone support and full escalation capability but who have to operate within a limited network support budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

Referral Program for IT Services Technical Support Services
Sales Agent Program for IT Services Support and Integration Raleigh, North Carolina

Progent offers a selection of programs that allow single consultants or groups to make money by acting as referrers, selling assistants, or resellers of Progent's IT support and network consulting. Options include performing as a sales agent for Progent-branded services or taking advantage of Progent's consulting experts under your own service brand as a seamless extension of your IT services company.

VMM Self-Service Portal IT Consulting
Kent, WA Computer Engineer for VMM Self-Service Portal

Progent can help businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help you to migrate from an older version of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and repair your existing SCVMM environment to make sure you realize maximum business value.

Dynamics GP Power BI IT Consultant
Technical Consultant Dallas

Progent can show you how to prepare and execute a smooth migration to Dynamics GP so that you retain your data, improve your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize business disruption by creating and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom line-of-business applications and eCommerce programs that integrate seamlessly with Dynamics GP.

Microsoft Office System Technology Consultants
Microsoft Office 2000 Information Technology Consultants Stockton, CA

Progentís IT outsourcing packages provide economical computer consulting for small businesses. Whether it involves planning system infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or building an on-line business application, outsourcing your network technical services can reduce expenses and eliminate risks, allowing IT support expenses to grow in a more linear and manageable manner than is possible by assembling a bulky, knowledgeable internal IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and robust system foundation for your vital applications based on Windows such as Office XP, Office 2003, and Microsoft Office 2000.

Colbolt Linux Support and Integration
Burlingame, CA Engineer

Progent's Linux support services provide small and mid-size businesses and developers help with managing and supporting Linux systems that run with Microsoft-powered technology. Progent offers your business access to Linux consultants, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of expertise provides you with a convenient one-stop source to help you create and manage a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating Windows with leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

Support and Help for Automatic Network Diagrams
ProSight Remote Infrastructure Management Configuration in Woodside, CA

Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance issues.

Microsoft Certified Service Reporting IT Consultants
Service Database IT Consultants

Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to each client. The discipline of documenting and archiving support records results in more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.


















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