Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) calling. Lync 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or Office 365 and simplify administration through integration with Active Directory. Lync can also cut expenses by doing away with VoIP hardware and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's certified IM and Presence experts offer online and on-premises support to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade.

Additional Topics of Interest

Virtual HelpDesk Online Support
Call Center Consulting Services in Woodcliff Lake, NJ

Progent's Computer Help Desk Outsourcing Services are designed specifically for small organizations who need fast availability of a Help Desk Call Center with professional phone support and full escalation capability but who must operate within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

Microsoft Gold Certified Partner Clustered Windows Support
High-Availability Clustered Servers On-site Technical Support in Bay Area

Progent offers Microsoft Windows Cluster Server support to help your company utilize high availability server clusters designed to deliver 24x7 uptime. Clustered Windows servers for high-availability systems include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster Server. By helping you design zero-downtime clustered server environments around Windows Clustered Server 2003, Progentís certified Windows engineers make sure that your fault-tolerant server clusters are configured to optimize the competitive value of your information system.

ISA Server 2006 Online Troubleshooting
Microsoft ISA Server 2006 Integration in Mississippi

Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet applications while enabling enhanced efficiency by making these resources available to authorized remote users. ISA Server can protect business applications, services, and information across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-qualified ISA Server experts can show you how to design, deploy, configure, and maintain Internet Security and Acceleration Server 2006 on your network so that your company benefits from a smart and economical balance of security, convenience, and speed.

3800 Router Network Consulting
ASR 9000 Router Specialist California

Cisco has designed a full product line of routers that includes appliances built to provide the protection, performance, and reliability required by customers ranging from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can help you select and configure Cisco routers to build a solid infrastructure for your network and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.

scom 2016 high availability Support Outsourcing
scom 2016 ACS database Consulting San Jose Silicon Valley

System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable uptime for key workloads by offering unified, cross-platform tracking of physical and virtual infrastructure deployed throughout local systems and cloud environments. Progent's consulting group can provide advanced online and onsite expertise to help businesses of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent can help you to migrate to SCOM 2016 from earlier releases or from different IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

Microsoft Lync Information Technology Consulting
Microsoft Lync Server Instant Messaging Support

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Redundant Connectivity Support and Integration
High-Availability Interoffice Connections Consultant

Progentís high availability inter-site connectivity and fault tolerant system connection engineers can help small organizations create zero-downtime Interoffice connectivity by means of redundant system architectures with automatic failover. Progentís CCIE engineers can design and implement fault tolerant Inter-office networks based on non-stop EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide economical 24x7 interoffice networking.

Outsourcing for Windows Server 2012 Hyper-V Virtual Switch
Walnut Creek, California Remote Troubleshooting for Windows Server 2012 Hyper-V

Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support, team, create a corporate-wide security plan, streamline network administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.

IT Consulting for Midsized Office
Cisco and Microsoft Midsize Office Network Architect in Los Angeles, CA

Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each consultant to every customer. The discipline of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

Small Business Managed IT services Professional
Services Atlanta, Georgia

Progent's ProSight portfolio of managed services are designed to offer organizations who maintain small internal IT administration and support teams with low-cost help from enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of routine management processes, continual adoption of new information technology, smooth transition from legacy systems to modern solutions, improved alignment of computer technology with business goals, guidance from veteran IT experts, and freeing up management to focus on business rather than ever-changing information technology.