Small Business IT Outsourcing and Consulting San Francisco Bay Area, San Jose, Sacramento, California
Progent offers small businesses a variety of options for delivering support and troubleshooting services.
On-site Support
Progent offers onsite computer assistance for registered clients in most zip codes in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support experts to provide small companies with the best of both worlds: hands-on service technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business software programmers. Progent can schedule in-person service visits to any major city in every state in the United States and the wait time is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's on-premise computer service.
Remote Support
Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist new and registered customers to analyze and repair network issues without the cost or time loss of on-premise service visits. The background and technical depth of Progent's IT engineers makes it possible to resolve the most complex network issues rapidly by escalating trouble tickets when necessary to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote network support services.
Phone Support Call Center
When you need to talk to a technical expert, phone Progent's Help Desk Call Center. You'll be tapping into one of the San Francisco Bay Area's most experienced support staffs. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.
24x7 Support
Progent also offers optional 24x7 support and automated server monitoring to keep mission-critical systems running smoothly.
Staff Augmentation
If you have special network migration or upgrade projects that temporarily require additional IT staff, Progent can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.
Site Relocation Services
Progent can provide a Microsoft-certified IT consulting expert who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout. Progent's site relocation teams can work during off hours and weekends in order to minimize business disruption.
Expert Consulting
Progent's computer consulting services give your small business affordable access to expertise in technical areas where you may lack in-house resources. Progent's long experience as a
Microsoft Gold Certified Partner focusing on Windows networking and security and high-volume email systems has helped some of the San Francisco Bay Area's largest companies improve the efficiency of their information networks.
Progent's system engineers can provide insights on infrastructure and architecture that will allow your information network to grow along with your business without busting your IT budget.
Computer consulting Services available from Progent include:
Information Technology planning and strategy
Architecture and design of Windows Vista, Windows XP and 2000, Microsoft .NET Server, and BackOffice environments
Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and
proactive monitoring.
Project management and special project assistance , especially for large-scale upgrades or migrations to or within the Microsoft family of IT solutions
Requirements definition and documentation
Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation
Progent's computer consulting services are available for as-needed help, for
specific projects, or for ongoing support.
Help Desk Consulting Services
Progent's comprehensive Help Desk Consulting Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.
Service Costs
Progent bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task.
This billing policy can be a major benefit to Progent's customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.
If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or send email to network-support-help@progent.com.
Application Consultant for Microsoft Retail Management System 
