Network Help for Small Organizations

Affordable network administration, maintenance, and Help Desk Call Center services for businesses with 10-250 desktop users users in Northern California and across the United States

If you believed your organization was too small to afford the high reliability and protection of an enterprise IT network, here’s great news: Progent’s System Support Packages solve your network maintenance problems the way some of the biggest businesses do — by outsourced services.

Progent offers a selection of Network Maintenance Service Programs based on the automatic diagnostic features of Microsoft Operations Manager, an advanced network management software platform that tracks the availability, efficiency, and protection of your business network and identifies problems before they are able to impact your productivity. Progent's Network Support Service Programs also include network assessment, security testing, Help Desk Call Center Support, and the configuration of protected online communication between your system and Progent’s service engineers. By finding network issues proactively, providing the majority of repairs remotely, and concentrating the combined talents of Progent's Microsoft and Cisco-qualified support engineers, Progent is able to offer Northern Californian and other North American companies the highest caliber network help at budget-friendly costs.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:

	Small Business IT Outsourcing Package		Designed for systems with 10 to 50 users, the Small Business Network Support Package from Progent is ideal for businesses who can’t afford the expense or hassle of hiring internal network administrators and support staff, but who still need excellent network availability and performance and expert computer help. By leveraging the efficiency of remote data connections, the proactive knowledge base of Operations Manager network monitoring software, and the skill of Progent’s Help Desk service organization, Progent can offer Northern Californian and other North American businesses enterprise-class network service at down-to-earth costs. Find out more about Progent's Small Business System IT Outsourcing Package.
	Managed Network Monitoring Package		For mid-size businesses with 50-250 network users and a small internal IT group, this co-sourcing option is an economical alternative to maximize system availability, performance, and security during normal business hours. This package includes Microsoft System Center Operations Manager set up and proactive monitoring, Help Desk Call Center service, on-location help with expert escalation capability, plus negotiated Service Level Agreements. Find out more about Progent's Managed Network Monitoring Package.
	Comprehensive Network Monitoring Package		Even if your business has a minimal network support staff and a modest IT budget, your information system can still feature the same high reliability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services, offered as an option to small businesses across the United States, combine the expertise of skilled Microsoft-qualified and Cisco-certified network professionals, the most recent system management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical business applications and hardware operating reliably. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For concise information concerning Progent's IT service outsourcing, refer to Progent's Network Service Outsourcing and Network Monitoring Datasheets, downloadable in Acrobat format for easy printing.

To see a case study of how Microsoft Operations Manager enabled a Northern California company achieve world-class system support, read the Microsoft Operations Manager Case Study.

For more information about Progent's Network Support Outsourcing Options based on Microsoft Operations Manager, call 1-800-993-9400 or e-mail operations-manager-help@progent.com.