Affordable IT management, support, and Help Desk Call Center services for companies with 10-250 desktop clients users in the San Francisco Bay Area and throughout the U.S.

If you thought your organization was too small to afford the high stability and protection of an enterprise-grade information system, hereís great news: Progentís System Support Service Programs take care of your network management problems the same way some of the worldís biggest companies do — by outsourced services.

Progent has developed a choice of system support options and service programs built on the proactive problem-solving features of System Center Operations Manager (SCOM), an advanced system management support program that monitors the stability, performance, and security of your information system and uncovers potential troubles before they are able to disrupt your network. Progent's Network Support Service Programs also feature network evaluation, security testing, Help Desk Call Center Support, and the establishment of safe remote communication between your network and Progentís service experts. By finding network issues early, delivering most solutions online, and concentrating the joint talents of Progent's Microsoft-qualified support professionals, Progent is able to offer San Francisco Bay Area and other North American companies the highest quality system help at budget-friendly prices.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:


Small Business IT Outsourcing Options

Designed for systems with 10 to 50 desktop clients, the Small Business System Support Package from Progent is a great solution for companies who canít justify the expense or distraction of managing in-house network administrators and support staff, but who still need excellent network stability and throughput and expert computer support. By leveraging the efficiency of remote data connections, the proactive knowledge base of Microsoft System Center Operations Manager (SCOM) server monitoring software, and the experience of Progentís Helpdesk service team, Progent can offer San Francisco Bay Area and other U.S. businesses enterprise-class system service at realistic prices. Learn more about Progent's Small Business System IT Outsourcing Package.

Managed
Network Monitoring
Package

For mid-size companies with 50-250 network users and a small internal IT group, this co-sourcing package is an affordable way to optimize network availability, speed, and security during normal work hours. This service program features Operations Manager configuration and proactive monitoring, Help Desk Call Center support, on-site help with fast escalation capability, plus contracted SLA commitments. Learn more information about Progent's Managed Network Monitoring Options.

Comprehensive
Network Monitoring
Package

Even if your company has a minimal computer support staff and a limited technology budget, your information network can still have the same high reliability and responsiveness that once needed a large internal service organization. Progent's 24x7 Network Support Services, available as an extra-cost option to small businesses throughout the United States, combine the expertise of skilled Microsoft-certified and Cisco-certified network professionals, the most recent system management products for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your mission-critical network software and servers up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For additional information about Progent's network support outsourcing, check out Progent's IT Support Outsourcing and Network Monitoring Fact Sheets, downloadable in Acrobat format for convenient printing.

To see a case study of how Microsoft Operations Manager enabled a San Francisco Bay Area company get enterprise-class network management, open the Operations Manager Case Study.

To learn more details about Progent's Network Support Outsourced Services Options based on Operations Manager 2007, call 1-800-993-9400 or visit Contact Progent.