Affordable network management, support, and Helpdesk services for companies with 10-250 desktop users users in the San Francisco Bay Area and throughout the U.S.

If you thought your business was too small to pay for the high stability and protection of an enterprise-grade information system, then there's great news: Progent’s Network Support Service Programs take care of your network maintenance problems the way many of the biggest companies do — by outsourcing.

Progent offers a choice of System Maintenance Packages built on the automatic diagnostic features of Microsoft System Center Operations Manager, an advanced system management support platform that tracks the availability, efficiency, and protection of your information system and uncovers problems before they are able to disrupt your network. Progent's Network Support Service Programs also include network assessment, security audits, Help Desk Call Center Support, and the configuration of safe remote communication between your network and Progent’s service experts. By detecting problems early, providing most solutions online, and focusing the combined expertise of Progent's Microsoft and Cisco-certified support engineers, Progent can provide Northern Californian and other U.S. companies top caliber network support at affordable costs.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:


Small Business IT Outsourcing Package
Designed for systems with 10 to 50 users, the Small Business System Support Service Program from Progent is a great solution for businesses who can’t afford the cost or distraction of hiring internal network administrators and service personnel, but who still require high system reliability and throughput and expert technical support. By leveraging the efficiency of online network connections, the automated knowledge base of System Center Operations Manager 2007 server monitoring software, and the skill of Progent’s Contact Center service team, Progent can offer San Francisco Bay Area and other North American businesses world-class network support at realistic prices. Learn more about Progent's Small Business Network IT Outsourcing Options.

Managed
Network Monitoring
Package
For medium-size businesses with 50-250 desktop clients and a small internal IT staff, this co-sourcing package is an affordable alternative to maximize system availability, speed, and protection during standard business hours. This package features System Center Operations Manager 2007 set up and proactive monitoring, Help Desk Call Center service, on-location service with fast escalation ability, plus negotiated SLA commitments. Find out more information about Progent's Managed Network Monitoring Options.

Comprehensive
Network Monitoring
Package
Even if your business has a minimal network services group and a modest technology budget, your information network can still have the same high availability and responsiveness that in the past required a substantial internal service organization. Progent's 24x7 Network Support Services, offered as an option to small businesses across the U.S., combine the experience of skilled Microsoft-certified and Cisco-qualified IT consultants, the latest network management products for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your vital business software and hardware up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For additional information about Progent's IT support packages, refer to Progent's IT Support Outsourcing and Network Monitoring Fact Sheets, downloadable in Adobe Acrobat files for easy printing.

To see an example of how Microsoft Operations Manager enabled a Northern California company get world-class network support, open the Microsoft Operations Manager Case Study.

To learn more information about Progent's Network Support Outsourcing Packages based on Microsoft Operations Manager, phone 1-800-993-9400 or e-mail operations-manager-help@progent.com.