Network Support for Small Organizations

Affordable IT management, support, and Help Desk Call Center services for businesses with 10-250 network clients users in Northern California and across the U.S.

If you believed your company was too small to pay for the elevated reliability and security of an enterprise-class IT network, here’s good news: Progent’s Network Support Packages take care of your network management hassles the way many of the world’s biggest businesses do it — by outsourced services.

Progent offers a choice of System Support Packages built on the proactive problem-solving features of System Center Operations Manager, a next-generation network management support platform that monitors the stability, performance, and protection of your information system and uncovers problems before they can impact your network. Progent's System Support Packages also feature network assessment, security testing, Help Desk Call Center Outsourcing, and the establishment of protected remote communication between your network and Progent’s support experts. By finding problems proactively, delivering the majority of solutions remotely, and concentrating the joint talents of Progent's Microsoft and Cisco-certified service engineers, Progent is able to provide Northern Californian and other U.S. businesses top caliber network help at affordable prices.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:

	Small Business IT Outsourcing Package		Designed for networks with 10 to 50 users, the Small Business Network Support Package from Progent is a great solution for companies who can’t justify the expense or distraction of managing internal IT administrators and service personnel, but who still require high system availability and performance and responsive computer support. By leveraging the efficiency of online network access, the proactive intelligence of System Center Operations Manager network monitoring software, and the experience of Progent’s Help Desk service organization, Progent can offer San Francisco Bay Area and other U.S. businesses world-class network support at affordable costs. Find out more about Progent's Small Business System Outsourced Services Options.
	Managed Network Monitoring Package		For medium-size companies with 50-250 desktop users and a small in-house IT staff, this co-sourcing package is an economical way to maximize system reliability, speed, and security during standard business hours. This package includes System Center Operations Manager configuration and remote monitoring, Help Desk Call Center support, on-location service with expert escalation capability, plus contracted SLA commitments. Find out more information about Progent's Managed Network Monitoring Support Services.
	Comprehensive Network Monitoring Package		Even if your company has a minimal computer support group and a modest technology budget, your information network can still feature the same high availability and performance that once needed a large in-house support group. Progent's 24x7 Network Support Services, offered as an option to small businesses across the United States, combine the expertise of world-class Microsoft-qualified and Cisco-qualified IT professionals, the latest network management software for proactive monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your vital network applications and hardware up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For detailed information about Progent's network service packages, check out Progent's Network Service Packages Fact Sheets, available in Acrobat files for convenient printing.

To see a case study of how Operations Manager enabled a San Francisco Bay Area business get world-class network support, read the Microsoft Operations Manager Case Study.

For more details about Progent's Network Support Outsourced Services Packages based on Operations Manager 2007, call 1-800-993-9400 or send email to operations-manager-help@progent.com.