Mid-size businesses with 50-250 desktop clients can usually benefit from a network support plan that utilizes co-sourcing, i.e., depending on internal IT staff for ordinary IT management issues and utilizing external consultants to provide high-level expertise as needed. Small to mid-size businesses can now enjoy all the advantages of System Center Operations Manager (SCOM) ó such as maximum system uptime, throughput, and security ó and also have guaranteed access to Progentís Microsoft and Cisco qualified service professionals. With Progent's economically priced IT management options, businesses can choose a standard co-sourcing package built around SCOM with monitoring, notification, analytics, Help Desk, and on-location troubleshooting, or a comprehensive 24x7 solution.

System Center Operations Manager automatically scans event records and performance counters from strategic sorts and evaluates this information by utilizing an extensive internal technical database. When System Center Operations Manager detects potential trouble, it executes special corrective scripts or generates alarms to notify designated service people. System Center Operations Manager also generates trend analysis so IT managers can track the performance of your system. Expertise with SCOM and skill in network management makes it possible for Progent to provide IT outsourcing service programs that are both budget friendly and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal network group, Progent's co-sourcing package is an economical way to optimize network availability, throughput, and security.

Important features of Progent's Managed Network Monitoring Package are:

  • Progent provides a requirements evaluation and configures SCOM
  • Progent sets up a remote System Center Operations Manager server to watch over your network
  • Support is available during normal business hours
  • Progent's Help Desk Call Center service works in conjunction with System Center Operations Manager
  • System Center Operations Manager alarms are sent to the Progent Help Desk and to primary and secondary Progent network engineers and copied to your assigned IT personnel
  • Progent's Help Desk Call Center creates trouble tickets for all events and oversees the resolution of issues
  • Progent's Helpdesk escalates resources as required
  • Your in-house support group is sent all status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location service escalation is provided in case trouble canít be fixed remotely
  • Service Level Agreements are contracted
  • All tickets are terminated with defined solution
  • Progent provides normal network maintenance such as installation of service packs and security updates
  • Computers and network appliances must be under manufacturer's on-site warranty programs
  • Progent recommends that you base your environment on Microsoft Windows 2012 R2 Server or later to maximize system stability and protection

Typical SLAs are:

  • 1 hour to Help Desk contact
  • 2 hours to start of analysis by a Progent support specialist, either online or by telephone
  • 4 hours for on-location support when service call takes place before 1PM, otherwise, the following work-day morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key aspects of Progent's Comprehensive Network Monitoring Service Program include:

  • All features of the Managed Network Monitoring Package including Server Management, Notification, Contact Center, and On-location support
  • Designed for mission critical eCommerce, international networks, or other high-availability environments
  • Round-the-clock service
  • Your IT network must have a minimum level of fault-tolerant configuration. Progent can help your business to bring your system to a high-availability configuration before 24x7 support services commence
  • Contracted Service Level Agreements with specified after-hours service commitments
  • Progent's service staff will be provisioned to repair trouble on-site or online without the involvement of your IT group

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Service Programs are based on the amount of servers being monitored and the service level requested by your business. For more information, contact your Progent support manager.

To find out more about System Center Operations Manager and how Progent can help your business to get enterprise-class network support by deploying this powerful technology, choose one of these topics:

To learn more details about Progent's Network Support Service Programs, call 1-800-993-9400 or visit Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.

More topics of interest: