Medium size companies with 50-250 network clients can typically get the best results from a network service plan that utilizes co-sourcing, that is, depending on internal IT staff for day-to-day IT support requirements and utilizing outside consultants to receive advanced support as needed. Small to medium-size businesses can now enjoy all the benefits of System Center Operations Manager 2007 — including increased network uptime, performance, and security — and also have reliable access to Progent’s Microsoft and Cisco certified service experts. With Progent's affordably priced IT management packages, businesses can select a standard co-sourcing package based on Microsoft Operations Manager 2007 with monitoring, alerts, analytics, Help Desk, and on-location troubleshooting, or a comprehensive 24x7 support package.
System Center Operations Manager proactively scans event logs and performance thresholds from strategic servers, then filters and evaluates this information by utilizing a comprehensive internal technical database. When System Center Operations Manager finds a problem, it runs pre-built corrective scripts or generates alerts to warn designated service personnel. Operations Manager also generates past activity reports so IT managers can monitor the performance of your information network. Familiarity with Microsoft System Center Operations Manager 2007 and a long background in network support makes it possible for Progent to provide IT co-sourcing and outsourcing packages that are both budget friendly and effective.
Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:
For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .
Managed Network Monitoring
If your company has a small or over-stretched internal IT group, Progent's co-sourcing service program is an economical way to optimize network reliability, throughput, and security.
Key features of Progent's Managed Network Monitoring Package are:
- Progent performs a needs evaluation and configures Operations Manager 2007
- Progent sets up a remote Operations Manager 2007 server to watch over your designated servers
- Support is provided during normal office hours
- Progent's Help Desk support is coordinated with Microsoft System Center Operations Manager
- Microsoft System Center Operations Manager 2007 alerts are sent to the Progent Help Desk and to primary and secondary Progent network consultants and emailed your assigned network support person
- Progent's Help Desk establishes tickets for all significant alerts and oversees the remediation of issues
- Progent's Help Desk escalates resources as required
- Your in-house support group is copied on up-to-date status information
- Progent remotely monitors, diagnoses, and/or fixes problems
- On-site support escalation is provided in case problems can’t be fixed remotely
- Service Level Agreements are negotiated
- All trouble tickets are terminated with detailed resolution
- Progent performs normal network maintenance such as installation of SPs and security upgrades
- Computers and network appliances must be covered by manufacturer's on-location warranty programs
- Progent advises that you base your IT network on Windows Server 2003 or Windows 2000 Server or later to maximize system reliability and security
Typical Service Level Agreements are:
- 1 hour to Help Desk Call Center contact
- Two hours to initiation of analysis by a Progent engineer, either online or by telephone
- Four hours for on-site service when service call takes place prior to 1PM, otherwise, the following business in the AM
Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.
Key aspects of Progent's Comprehensive Network Monitoring Package include:
- All features of the Managed Network Monitoring Service Program including Server Management, Notification, Help Desk Call Center, and On-site service
- Designed for line-of-business e-Business, global connectivity, or other high-availability situations
- Round-the-clock support
- Your information system must have a minimum level of high-availability architecture. Progent can help your company to bring your system to a high-availability configuration before round-the-clock services commence
- Negotiated SLAs with designated off-hours service commitments
- Progent's service team will be equipped to fix trouble on-location or online without the help of your IT group
Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Service Programs are based on the number of servers being tracked and the service level required by your business. For more information, refer to your Progent support representative.
To find out more about Microsoft System Center Operations Manager 2007 and how Progent can help your business to achieve enterprise-class information system support by utilizing this state-of-the-art platform, choose one of the following topics:
For additional information about Progent's Network Support Service Programs, phone 1-800-993-9400
or email operations-manager-help@progent.com.
