Medium size companies with 50-250 network users can usually get the best results from an IT service strategy based on co-sourcing, that is, depending on internal IT personnel for day-to-day IT management issues and utilizing external engineers to receive high-level expertise as needed. Small to mid-size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager (SCOM) ó such as increased system availability, throughput, and security ó and in addition have reliable access to Progentís Microsoft qualified support professionals. With Progent's economically priced IT management options, you can choose a standard support package built around System Center Operations Manager with monitoring, notification, reporting, Helpdesk, and on-site service, or a comprehensive 24x7 support package.

SCOM proactively monitors event logs and performance thresholds from key network resources and analyzes this information based on a comprehensive internal service knowledge base. When System Center Operations Manager finds a problem, it executes special corrective scripts or generates alarms to warn pre-assigned support people. System Center Operations Manager also generates trend reports so IT managers can monitor the health of your information network. Familiarity with System Center Operations Manager and skill in network support makes it possible for Progent to offer information technology co-sourcing and outsourcing packages that are both affordable and effective.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your business has a small internal network staff, Progent's co-sourcing package is an affordable way to maximize system stability, performance, and protection.

Key features of Progent's Managed Network Monitoring Package are:

  • Progent performs a needs assessment and configures SCOM
  • Progent assigns a remote System Center Operations Manager server to watch over your designated servers
  • Support is provided during standard business hours
  • Progent's Helpdesk service works in conjunction with SCOM
  • System Center Operations Manager alerts are sent to the Progent Help Desk and to primary and secondary Progent computer engineers and emailed your assigned network support personnel
  • Progent's Help Desk Call Center establishes tickets for all events and monitors the resolution of issues
  • Progent's Help Desk Call Center escalates technical help as needed
  • Your in-house support group is sent up-to-date status information
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation is activated in case trouble canít be resolved remotely
  • SLAs are negotiated
  • All trouble tickets are terminated with detailed solution
  • Progent performs normal service maintenance such as application of service packs and security updates
  • Computers and network appliances must be under manufacturer's on-site warranty service
  • Progent advises that you base your IT network on Microsoft Windows 2012 R2 Server or later to optimize network reliability and security

Common Service Level Agreements are:

  • 1 hour to Call Center contact
  • 2 hours to start of troubleshooting by a Progent support specialist, either online or via phone
  • 4 hours for on-site support when help request is received prior to 1PM, otherwise, the following business morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key aspects of Progent's Comprehensive Network Monitoring Package include:

  • All components of the Managed Network Monitoring Service Program including Server Management, Notification, Helpdesk, and On-site service
  • Designed for mission critical e-Business, international connectivity, or other high-availability environments
  • Round-the-clock service
  • Your information system must have a minimum degree of high-availability architecture. Progent can assist your business to bring your system to a fault-tolerant architecture before 24x7 support services begin
  • Negotiated Service Level Agreements with designated off-hours service guarantees
  • Progent's service staff will be equipped to repair problems on-location or online without the help of your IT group

Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Service Programs are determined by the amount of servers being tracked and the service level required by your business. For more information, refer to your Progent service manager.

To find out more about SCOM and how Progent can help your business to achieve enterprise-level network management by utilizing this state-of-the-art platform, select one of these links:

For more details about Progent's Network Support Packages, call 1-800-993-9400 or refer to Contact Progent.

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