Network Support for Midsize Businesses Mid-size Office Co-sourcing Programs San Francisco Bay Area, Sacramento, and Nationwide
Medium size companies with 50-250 desktop users can typically get the best results from a network service plan that utilizes co-sourcing, i.e., relying on in-house IT personnel for ordinary network support issues and utilizing external consultants to receive high-level support as needed. Small to mid-size businesses can now enjoy all the benefits of MOM — including increased system availability, throughput, and security — and also have guaranteed access to Progent’s Microsoft qualified support professionals. With Progent's affordably priced IT management packages, you can choose a standard MOM-based co-sourcing program with monitoring, alerts, analytics, Help Desk, and on-site troubleshooting, or a comprehensive 24x7 support package.
Microsoft Operations Manager proactively monitors event logs and performance thresholds from strategic servers, then sorts and evaluates this information by utilizing a comprehensive internal technical knowledge base. When Microsoft Operations Manager finds a problem, it executes pre-built corrective routines or generates alerts to warn pre-assigned service people. Microsoft Operations Manager also generates past activity analysis so you can track the performance of your information network. Expertise with MOM and experience network support allows Progent to offer IT co-sourcing and outsourcing packages that are both budget friendly and effective.
Progent offers mid-sized businesses two basic outsourcing service packages built on MOM:
For an Acrobat PDF datasheet detailing Progent's MOM-based Network Monitoring options for mid-size businesses, click:Network Monitoring Packages 69 Kb PDF file).
Managed Network Monitoring
If your business has a small internal IT group, this co-sourcing package is an economical way to optimize network reliability, performance, and security.
Key features of the Managed Network Monitoring Package are:
Progent provides a requirements assessment and configures Microsoft Operations Manager
Progent sets up an offsite MOM server to monitor your network
Service is available during normal business hours
Progent's Help Desk Call Center support is coordinated with MOM
Microsoft Operations Manager alerts are routed to the Progent Help Desk and to primary and secondary Progent computer consultants and copied to your assigned IT personnel
Progent's Help Desk Call Center creates tickets for all events and monitors the resolution of issues
Progent's Help Desk escalates technical help as needed
Your in-house support group is sent up-to-date status information
Progent remotely monitors, diagnoses, and/or fixes problems
On-site support escalation is activated if problems can’t be fixed online
SLAs are contracted
All trouble tickets are terminated with detailed resolution
Progent performs regular service maintenance including application of service packs and security upgrades
Computers and network appliances must be covered by vendor's on-site warranty service
Progent recommends that you base your IT network on Microsoft Windows 2003 Server or Microsoft Windows 2000 Server or later to maximize system reliability and protection
Typical SLAs are:
One hour to Help Desk contact
Two hours to start of troubleshooting by a Progent engineer, either remotely or by phone
4 hours for on-location support when help request is received prior to 1PM, or, if later, the following work-day in the AM
Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.
Main features of Progent's Comprehensive Network Monitoring Service Program are:
All features of the Managed Network Monitoring Package including Server Management, Reporting, Help Desk Call Center, and On-site support
Intended for line-of-business eCommerce, global connectivity, or other high-uptime environments
Round-the-clock service
Your IT network must have a basic degree of fault-tolerant configuration. Progent can assist your company to upgrade your network to a fault-tolerant configuration before round-the-clock support services commence
Negotiated SLAs with designated after-hours service guarantees
Progent's support staff will be equipped to fix trouble on-site or online without the help of your IT staff
Prices for Progent's MOM-based Outsourcing Packages
Pricing for Progent's Network Monitoring Packages are based on the number of servers being monitored and the service level required by your company. For details, refer to your Progent support representative .
To find out more about Microsoft Operations Manager and how Progent can help your business to achieve enterprise-class information system management by utilizing this powerful platform, choose one of these topics:
For more details about Progent's Network Support Packages, phone 1-800-993-9400
or send email to operations-manager-help@progent.com .
© 2002-2008 Progent Corporation. All rights reserved.
More topics of interest:
An index of content:: 802.11 Wireless LAN Consultant Services Computer Consultants for 802.11 Administration for Cincinnati Cincinnati Outsourcing Akron, Ohio System Support Akron, Ohio IT Service Providers Anaheim, California Onsite and Remote Support IT Consulting Firms Antivirus Design and Installation Setup and Support Application Center Consulting Services Firm Microsoft Exchange Server 2000 Small Business IT Outsourcing Application Support for Project Information Technology Consulting for Project Server Austin, Texas Small Office Network Consulting Computer Network Consulting Automated Software Deployment Technical Support Systems Management Server 2003 Computer Engineer Baltimore, Maryland Engineers Baltimore, MD Small Business Computer Consulting Firm Baton Rouge Network Specialists Baton Rouge, Louisiana Security Consulting Baton Rouge, LA Consultant Services Baton Rouge Technician Baton Rouge, LA Consulting Services Server Support Bay Area Security Consulting Companies Network Support Benefits for Home Based Network Engineers Contractor Job Compensation for Computer Consulting Part-Time Jobs Boise City, Ada County, Idaho Outsourced IT Services Boise City, Ada County, Idaho Small Business IT Outsourcing Boston Small Business IT Consulting Firms IT Outsourcing Firm Buffalo, NY Help Center Buffalo Technical Support Firms CISM Intrusion Detection Auditing for CISM Certified CISSP Certified Cisco Computer Consulting Consulting Service Firm CISSP Certified Expert Consultant for Small Business Network Network Consulting CISSP Certified Expert El Paso, Texas Consultant Services El Paso Small Business Network Consulting CISSP IT Services Security Plan Information Technology Consulting Careers for Toledo, OH Telecommute Jobs Charlotte, North Carolina Integration Firms Charlotte, North Carolina Small Office Computer Consulting Services Cisco CallManager Technical Support Cisco IP PBX Technical Support Services Cisco Certified Burlington, Rutland, Montpelier, VT Small Business IT Outsourcing Biggest Information Technology Support Cisco Certified Experts Greensboro Freelance Jobs Job Cisco Certified Experts Pittsburgh, Pennsylvania Information Technology Outsourcing On-site Support Cisco Certified Montgomery, Alabama Computer Consulting Services Tech Support Cisco Expert Bakersfield, CA Telecommute Jobs Telecommuting Jobs Cisco Expert Network Management Consulting Service Firm Small Business Network Consulting Firms Cisco Expert Scottsdale Server Consultants Small Business IT Support Firms for Scottsdale, AZ Cisco Experts Charlotte, NC Network Engineers Computer Support Consultant Cisco Integration Specialist Microsoft and Cisco Certified Expert Technicians Cisco Network Management IT Specialist Network Consultant Cisco PIX Consultant CISM Certified Network Consulting Cisco Server Consultants Small Business Computer Consulting Firm Cisco Small Business Computer Consulting Services Consulting Cisco Technical Consultants Top Quality Cisco Guru Cisco Technology Consultants Network Security Consultants Classes for OS X Connectivity OS X Connectivity Training Columbus, Ohio Job Opening Positions Computer Consulting Companies for Riverside, CA Microsoft Experts Technical Consultant Computer Consulting for ISA 2004 Server Microsoft ISA 2004 Server Configuration Computer Firms for Woodland Technology Consulting Computer Network Support for Des Moines, IA, Cedar Rapids, IA, Davenport, IA, Sioux City, IA Iowa IT Consulting Firms Computer Support Firms for Sacramento CISSP Certified Information Technology Management Concord On-site Support Concord Small Business IT Consulting Company Configuration for Chief Information Officer Setup and Support Consultancy Services Company for Davis Computer Installation Consultant for Linux Network Monitoring Linux Network Monitoring Computer Consulting Consultants for MOM MCSE Expert Certified Support and Integration for Microsoft Operations Manager Crystal Reports Technical Support Services Crystal Reports Troubleshooting Data Center Colocation IT Services Data Center Colo Specialists Data Recovery for Montgomery, AL Montgomery, AL Software Consulting Davis Computer Installation Yolo County Network Specialist Delaware - Wilmington, DE, Dover, DE, Newark, DE Computer Consultants Delaware Information Technology Outsourcing Firms Delaware Small Business Network Consultant Troubleshoot Denver Onsite and Remote Support Information Technology Outsourcing Company Designers for Tucson, AZ Tucson, AZ Small Business Network Consulting Company Detroit Server Consulting Detroit, Michigan Network Documentation Detroit, MI Security Consulting Companies Michigan Computer Consultancy Firms Disaster Recovery IT Consulting Microsoft Exchange Cluster On-site Support Dublin Small Business Computer Consulting Firm Dublin IT Outsourcing Durham, NC Jobs Position El Paso, Texas Employment Subcontractor Job Engineer for Massachusetts - Boston, MA, Worcester, MA, Springfield,MA, Lowell, MA, Cambridge, MA Computer Consultancy Companies Exchange 2007 Setup and Support Exchange 2007 Server IT Services Exchange and Apple Mac Onsite Technical Support Apple Macintosh, Entourage, Exchange Computer Consulting Fault Tolerant Load Balancing Troubleshooting Consulting Services Florida Small Business IT Consulting Company Consultancy for Jacksonville Florida Full-Time Job for Salesperson Consulting Services Sales Job Opening Gilroy IT Support Top Consultant Glendale Telecommuting Jobs Cisco Certified Expert Contractor Jobs Hardware Inventory Computer Engineer Hardware Inventory Computer Consultant Hawaii Software Consultant Microsoft and Cisco Certified Expert Technical Consultants for Honolulu Hawaii Honolulu Onsite Support Outsourcing Companies Houson, Texas Small Business IT Support Network Support Consulting for Houston Houston, TX Information Technology Outsourcing Company Technology Consulting Hughson IT Support Modesto IT Consulting Firms IT Consultants for Oklahoma City, OK Service Providers IT Consulting Company for Napa Technology Consultants IT Consulting Services for New Orleans Louisiana Computer Network Consultants IT Consulting for SMS Application Deployment IT Consultants IT Support for Maine - Portland, ME, Lewiston, ME, Bangor, ME, New England Support Firm for Portland Maine Implementation Support for Denver, Colorado Computer Consulting Firms for Denver Indianapolis Consulting Services Company Technical Support Company Information Technology Consulting Firms for Long Beach System Consultants Installation for Hartford, Bridgeport, Connecticut Network Installation Integration Consultant for Spokane, WA Cisco and Microsoft Certified Small Office Computer Consulting Services Integration Services for Cisco Ethernet Switch Cisco Switch Technology Consulting Integration Specialist for Microsoft Certified Gold Partner Foremost Software Consultants Iowa Information Technology Outsourcing Company Iowa Technology Consulting Irving, TX Professionals Onsite Support Jacksonville, Florida Outsourcing IT Networking Company Kansas City Missouri Network Outsource Kansas City, MO, Saint Louis, MO, Springfield, MO, Independence, MO Computer Network Support Kentucky - Louisville, KY, Lexington, KY, Owensboro, KY, Bowling Green, KY Onsite Technical Support IT Consulting Services Las Vegas, Nevada Small Office IT Consulting Services Best Las Vegas Integration Consultants Learn for OS X Connectivity Trainer Lexington-Fayette System Consulting Lexington-Fayette Guru Lincoln Support Companies Consultants Linux Online System Consulting Networking Company Linux Remote IT Service Providers Linux RedHat Online Server Setup Lodi Network Consultant Tracy Software Security Consultant Los Angeles, California Software Consultant Los Angeles Computer Outsourcing Consultants Lubbock Contract Jobs Lubbock Contractor Jobs Lubbock Support Specialist Support Outsourcing MCSE Network Consultants Full-Time Job Subcontractor Job MOM Technology Consulting Services Computer Engineer Macintosh and Windows Integration Support Macintosh and Windows Network Consultant Memphis, TN, Nashville, TN, Knoxville, TN, Knoxville, TN Internet Networking Consultants Cisco and Microsoft Certified Small Business Computer Consultant Mesa Contract Job Contract Job Opportunities Mesa Support Specialist Small Business IT Support Firms Miami, FL IT Manager Miami, Florida Small Business IT Consulting Company Microsoft AD Network Engineer Foremost Specialists Microsoft Accounting Software Technical Support Best Information Technology Consulting Microsoft Business Solutions Applications Consultant Setup and Support Microsoft Certified Expert Software Consultant for Chicago, Illinois Consultancy Firms for Chicago, Illinois Microsoft Expert SharePoint Consultants SharePoint Portal Server 2007 On-site Technical Support Microsoft Expert Washington Integration Firm IT Consulting Microsoft Experts Florida Information Technology Consulting Firms Florida Computer Service Microsoft Experts Shreveport, Louisiana Specialist Biggest Shreveport, LA IT Consulting Services Microsoft Gold Certified Partner Microsoft Windows Small Business Computer Consultant Microsoft Office 2003 Information Technology Consulting Firm Microsoft Great Plains Development Company Programmer for Microsoft Dynamics Microsoft ISA Server Consultants ISA 2004 Server Troubleshooting Microsoft MCSA Network Professional Contract Jobs Top Microsoft Consultants Contract Job Microsoft MCSE Online Support Engineers Telecommute Jobs Freelance Jobs Microsoft Operations Manager IT Consultant MOM 2000 Network Consulting Microsoft Remote Support Engineer Contractor Jobs Telecommuter Jobs Milpitas Information Technology Outsourcing Companies Most Capable Networking Support Milwaukee Computer Firms Small Business Computer Consultant Milwaukee, Wisconsin Information Technology Outsource Small Office IT Consulting Minneapolis, MN Recovery Services Minneapolis Support Outsourcing Services Minneapolis, Saint Paul, Rochester, MN IT Outsourcing Company Minnesota Technical Support Firms Minneapolis, Saint Paul, Twin Cities, Minnesota Network Security Consulting Information Technology Consulting Companies Minnesota Integration Consultants CISSP Certified Expert Minneapolis, MN Network Consulting Firm Mississippi Consulting Service IT Consultants for Mississippi Mobile Networking Firms Top Quality Information Technology Consultant Montana - Billings, MT, Missoula, MT, Great Falls, MT, Bozeman, MT Computer Network Support Company Billings, MT Engineers Nebraska Consultancy Services Small Business Server Support Nebraska Designer Server Installation Network Design Consultant for Cisco Microsoft Technical Support Outsource Network Engineer for Cisco Ethernet Switch Support Networking Support for Fort Wayne, IN Cisco Certified Experts Computer Consultant for Fort Wayne New Hampshire Troubleshooting Cisco Expert Computer Services New Jersey Computer Network Consultant Information Technology Outsource for New Jersey - Newark, NJ, Jersey City, NJ, Paterson, NJ, Elizabeth, NJ Newark Help Center Information Technology Outsourcing Firms Newark Small Business Network Consulting Companies Cisco and Microsoft Certified Experts Fremont Network Consulting Services Nextweb Wireless T1 Internet Service Data Line North Dakota Network Consulting Companies North Dakota Small Office Network Consultants Ohio - Columbus, OH, Cleveland, OH, Cincinnati, OH, Toledo, OH Software Consulting Services Information Technology Manager Oklahoma City, Oklahoma IT Outsourcing Firms Small Business Outsourcing Oklahoma City, Tulsa, Norman, OK Small Business IT Support Firms Small Business IT Consulting Firms Omaha Software Security Consultant Tech for Omaha, NE Omaha Support Outsourcing Services Computer Consulting Firm Omaha, NE, Lincoln, NE, Bellevue, NE, Grand Island, NE IT Service Omaha, Lincoln, Bellevue, NE Support Firms On-site Support for Debian Linux Configuration Onsite and Remote Support for Roseville Roseville Server Support Open Positions for Microsoft Certified Professional Telecommuting Jobs for Microsoft Network Consulting Operating System Skills Transfer Operating System Knowledge Transfer Outsourcing IT for Shreveport, Louisiana Top Ranked Configuration PC Consulting for Network Management Cisco Network Management Consulting Service Firm PIX Firewalls Help and Support Cisco PIX On-site Support Phoenix, Arizona IT Service Consulting Service for Phoenix, Arizona Pittsburgh Consultancy Firm Pittsburgh Computer Consultancy Services Pleasanton Information Technology Management Pleasanton Information Technology Consultant Positions for MCSE Network Consultants Telecommuting Jobs Raleigh Contract Jobs Subcontractor for Raleigh, North Carolina Remote Access IT Services Specialists Remote Support for Windows, UNIX, Solaris Windows and Solaris On-site Technical Support Rochester, New York Subcontractor Rochester Careers Roseville Networking Help Computer Outsourcing SMS 2003 IT Consultants Application Deployment Technical Support SPS Technical Support IT Consultants Salinas Small Business Network Consulting Services Monterey County On-site Support San Mateo Information Technology Consulting Firms Software Consultants Santa Ana, CA Information Technology Outsource Computer Network Companies Santa Cruz Small Business Network Consulting Services Santa Cruz Consulting Service Firm Security Auditing for Stealth Penetration Testing Technology Consulting for Penetration Testing Security Consulting Services for Baltimore, Baltimore-Washington DC , Columbia, MD Computer Network Specialists Security Network Consultant Wireless Security Security Consulting Service Providers for Kansas Remote Support Designer Sioux Falls South Dakota Consultancy Services IT Consulting Company for South Dakota Small Business Computer Consulting Company for San Antonio, TX CISSP Certified Expert Small Office IT Consulting Small Business Computer Consulting Firms for Palo Alto Menlo Park Technical Support Company Small Business IT Consultant for Dallas-Fort-Worth, TX IT Outsourcing Small Business IT Consulting Firms for Mobile, AL IT Outsourcing Firm for Mobile, Alabama Small Business Network Consultants for Sun Solaris Remote Information Technology Consulting Firm Small Business Server IT Consultant Small Business Server 2000 Computer Consulting Small Business Subscription for Anti-Spam Technology Consulting Services Small Office IT Consultant for Maryland - Baltimore, MD, Baltimore-Washington DC , MD, Columbia, MD, Bethesda, MD Maryland Small Business IT Consultant Small Office IT Outsourcing for Oklahoma City, OK Information Technology Outsourcing Company Solaris Online Consultancy Services Company Solaris Remote Information Technology Outsource SonicWALL VPN Technology Consulting Services SonicWALL Firewall Security Consulting Sonoma Small Business IT Support Network Administration South Dakota IT Outsource Best South Dakota Security Consultants Specialist for Cisco Microsoft Experts Computer Outsourcing for Cisco St. Louis, MO Computer Support Consultant Microsoft Experts Computer Consultancy Services Subcontractor Job for Plano, TX Employment Support Outsourcing Services for Cisco Onsite Computer Services for Cisco Support and Setup for Cisco CallManager Express Engineer Symantec VPN Security Evaluation Symantec Security Security Audits Tampa Jobs Available Contract Job Opportunities Tech for Citrus Heights Acclaimed Network Support Service for Folsom Technical Consultant for ISA 2004 Enterprise Edition Server Remote Support Technical Services for Michigan Michigan Small Business Network Consulting Services Technical Support Services for GIAC Security Incident Response Technology Consulting Services Telecommuting Jobs for Lincoln, Nebraska Contract Toledo Network Outsource Networking Support Tulsa, OK Security Consulting Company Information Technology Outsource Tulsa, OK Small Office Network Consulting Tulsa, Oklahoma Network Help UNIX Online On-site Support Information Technology Support Union City Information Technology Outsource East Bay Computer Specialists VMware Designer Consultancy Services VMware GSX Server Network Support Small Business IT Consulting Firm Virginia Beach, Norfolk, Chesapeake, Richmond, Arlington Remote Support IT Consulting Companies Virginia Beach, Norfolk, Chesapeake, Richmond, Arlington Server Installation Virginia Small Business IT Support Firm Virus Protection Evaluation Network Consulting Virus Protection Testing Technology Consulting Watsonville Computer Consulting Company On-site and Remote Support for Capitola West Virginia Small Business IT Support Firm Charleston, WV, Huntington, WV, Morgantown, WV, Parkersburg, WV Technical Support Companies Wichita, Kansas Network Consulting Firm Cisco Expert Computer Consultancy Firm Windows and UNIX Computer Engineer Outsourcing for Windows and Solaris Wisconsin Small Business Computer Consulting Firms Top Ranked Small Office IT Outsourcing for Milwaukee, WI, Madison, WI, Green Bay, WI, Kenosha, WI Yolo County Small Office IT Outsourcing Cisco Certified Partner Yolo County Systems Support