Mid-size companies with 50-250 network clients can usually get the best results from an IT service strategy that utilizes co-sourcing, i.e., depending on in-house IT personnel for day-to-day IT management issues and utilizing external engineers to provide high-level support as needed. Small to mid-size companies can now have all the advantages of Microsoft System Center Operations Manager (SCOM) ó such as increased network uptime, performance, and protection ó and also have guaranteed access to Progentís Microsoft and Cisco certified support experts. With Progent's economically priced network support options, you can select a basic support program built around SCOM with monitoring, notification, analytics, Call Center, and on-location service, or a complete 24x7 support package.

System Center Operations Manager proactively scans event records and performance counters from critical network resources and analyzes this information based on an extensive internal technical database. When SCOM finds potential trouble, it executes pre-built corrective scripts or sends alerts to warn pre-assigned service people. System Center Operations Manager also produces trend analysis so IT managers can track the health of your information network. Familiarity with SCOM and a long background in computer system support allows Progent to offer IT outsourcing service programs that are both budget friendly and effective.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal network staff, this co-sourcing package is an economical way to maximize network stability, throughput, and security.

Key features of the Managed Network Monitoring Package are:

  • Progent provides a requirements assessment and installs System Center Operations Manager
  • Progent sets up an offsite System Center Operations Manager server to monitor your network
  • Support is available during normal business hours
  • Progent's Call Center support is coordinated with SCOM
  • SCOM alarms are routed to the Progent Help Desk and to primary and secondary Progent computer consultants and emailed your designated network support personnel
  • Progent's Helpdesk establishes trouble tickets for all events and oversees the remediation of issues
  • Progent's Call Center escalates resources as required
  • Your IT staff is sent all status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location service escalation is provided if problems canít be resolved online
  • SLAs are negotiated
  • All tickets are terminated with detailed resolution
  • Progent provides normal network maintenance including application of SPs and security upgrades
  • Computers and network appliances must be covered by manufacturer's on-site warranty programs
  • Progent recommends that you base your IT network on Microsoft Windows 2012 R2 Server or later to maximize network reliability and protection

Typical Service Level Agreements are:

  • 1 hour to Helpdesk contact
  • 2 hours to initiation of troubleshooting by a Progent support specialist, either online or via telephone
  • 4 hours for on-location service when help request is received prior to 1PM, or, if later, the following business in the AM

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Main features of Progent's Comprehensive Network Monitoring Service Program include:

  • All components of the Managed Network Monitoring Service Program including Server Management, Notification, Help Desk Call Center, and On-location service
  • Intended for mission critical eCommerce, global networks, or other high-availability environments
  • Round-the-clock service
  • Your IT network must have a basic degree of high-availability architecture. Progent can help your business to upgrade your system to a fault-tolerant architecture before round-the-clock support services commence
  • Negotiated Service Level Agreements with specified after-hours service commitments
  • Progent's support staff will be equipped to fix trouble on-site or remotely without the help of your IT staff

Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Service Programs are based on the amount of servers being tracked and the service level requested by your business. For more information, contact your Progent service manager.

To learn more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class network support by deploying this powerful technology, choose one of the following links:

For more information about Progent's Network Support Packages, phone 1-800-993-9400 or see Contact Progent.

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