Medium size companies with 50-250 desktop users can typically get the best results from a network service strategy based on co-sourcing, that is, relying on internal support staff for day-to-day network management requirements and utilizing external engineers to receive advanced expertise when necessary. Small to mid-size companies can now have all the benefits of System Center Operations Manager (SCOM) ó including increased network uptime, throughput, and protection ó and in addition have reliable access to Progentís Microsoft and Cisco qualified support experts. With Progent's economically priced IT management options, you can choose a standard support package based on System Center Operations Manager with monitoring, notification, analytics, Call Center, and on-location troubleshooting, or a comprehensive 24x7 support package.

SCOM proactively scans event records and performance thresholds from critical network resources and analyzes this information based on a comprehensive built-in service knowledge base. When SCOM detects an issue, it executes pre-built corrective routines or generates alarms to warn designated service people. SCOM also produces trend analysis so you can track the performance of your system. Expertise with SCOM and a long background in computer system management allows Progent to provide IT outsourcing service programs that are both budget friendly and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small or over-stretched internal network staff, Progent's co-sourcing package is an economical way to maximize system reliability, performance, and security.

Important features of Progent's Managed Network Monitoring Package are:

  • Progent performs a requirements evaluation and installs System Center Operations Manager
  • Progent assigns a remote System Center Operations Manager server to monitor your designated servers
  • Support is available during standard office hours
  • Progent's Call Center support is coordinated with SCOM
  • SCOM alarms are routed to the Progent Call Center and to primary and secondary Progent computer engineers and copied to your designated IT person
  • Progent's Call Center establishes trouble tickets for all significant alerts and oversees the resolution of issues
  • Progent's Call Center escalates technical help as needed
  • Your in-house support group is copied on up-to-date status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location support escalation is provided if trouble canít be resolved remotely
  • Service Level Agreements are contracted
  • All tickets are closed out with detailed solution
  • Progent performs normal network maintenance including application of service packs and security updates
  • Computers and network appliances must be covered by vendor's on-location warranty programs
  • Progent advises that you base your environment on Microsoft Windows 2012 R2 Server or later to maximize network stability and protection

Common Service Level Agreements are:

  • 1 hour to Help Desk Call Center contact
  • 2 hours to initiation of troubleshooting by a Progent engineer, either online or via phone
  • 4 hours for on-location service when service call takes place before 1PM, or, if later, the following business morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key features of Progent's Comprehensive Network Monitoring Service Program include:

  • All components of the Managed Network Monitoring Service Program including Server Management, Notification, Contact Center, and On-site support
  • Intended for mission critical e-Business, global networks, or other high-uptime situations
  • Round-the-clock support
  • Your IT network must have a minimum degree of fault-tolerant configuration. Progent can assist your company to bring your system to a fault-tolerant architecture before 24x7 support services begin
  • Contracted Service Level Agreements with specified off-hours support guarantees
  • Progent's service team will be provisioned to repair trouble on-site or remotely without the involvement of your IT staff

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Packages are based on the amount of servers being monitored and the service level requested by your company. For more information, contact your Progent support representative.

To learn more about Microsoft System Center Operations Manager and how Progent can assist your business to achieve enterprise-class network support by utilizing this powerful technology, select one of these topics:

To learn more details about Progent's Network Support Packages, phone 1-800-993-9400 or see Contact Progent.

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