Medium size businesses with 50-250 network users can typically get the best results from an IT support strategy based on co-sourcing, that is, depending on in-house support staff for day-to-day IT management requirements and using outside consultants to provide high-level expertise when necessary. Small to mid-size companies can now have all the advantages of Microsoft System Center Operations Manager (SCOM) ó such as increased system uptime, throughput, and protection ó and also have reliable access to Progentís Microsoft qualified service experts. With Progent's affordably priced network support packages, you can choose a standard support package based on SCOM with monitoring, notification, reporting, Helpdesk, and on-site service, or a complete 24x7x365 solution.

System Center Operations Manager automatically monitors event logs and performance counters from key sorts and evaluates this data by utilizing a comprehensive internal service database. When SCOM uncovers an issue, the software executes special remedial scripts or sends alerts to notify pre-assigned support people. System Center Operations Manager also generates trend analysis so you can track the performance of your information network. Familiarity with System Center Operations Manager and skill in computer system support makes it possible for Progent to offer information technology co-sourcing and outsourcing service programs that are both budget friendly and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your business has a small internal network staff, this co-sourcing package is an economical way to maximize system reliability, performance, and protection.

Important features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs assessment and configures System Center Operations Manager
  • Progent assigns an offsite SCOM server to watch over your designated servers
  • Service is provided during normal office hours
  • Progent's Help Desk support is coordinated with SCOM
  • System Center Operations Manager alarms are routed to the Progent Help Desk Call Center and to primary and secondary Progent network consultants and emailed your assigned network support personnel
  • Progent's Help Desk establishes tickets for all events and monitors the remediation of issues
  • Progent's Call Center escalates resources as required
  • Your in-house support group is copied on up-to-date status information
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation is provided in case trouble canít be resolved remotely
  • SLAs are negotiated
  • All trouble tickets are closed out with detailed resolution
  • Progent provides normal service maintenance including application of SPs and security upgrades
  • Computers and network appliances must be under vendor's on-site warranty programs
  • Progent advises that you base your environment on Microsoft Windows 2012 R2 Server or later to maximize network reliability and security

Common SLAs are:

  • 1 hour to Call Center contact
  • 2 hours to initiation of analysis by a Progent support specialist, either remotely or via phone
  • 4 hours for on-location support when help request takes place before 1PM, or, if later, the following business in the AM

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Main features of Progent's Comprehensive Network Monitoring Package are:

  • All features of the Managed Network Monitoring Package including Server Management, Reporting, Help Desk Call Center, and On-site support
  • Intended for line-of-business e-Business, international connectivity, or other high-uptime situations
  • 24x7 service
  • Your IT system must have a minimum degree of high-availability architecture. Progent can help your company to bring your system to a fault-tolerant configuration before 24x7 support services commence
  • Contracted Service Level Agreements with specified off-hours service guarantees
  • Progent's service team will be equipped to fix problems on-location or online without the help of your IT staff

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Packages are determined by the amount of servers being tracked and the service level requested by your business. To learn more, contact your Progent service representative.

To find out more about Microsoft System Center Operations Manager and how Progent can help your company to achieve enterprise-level information system management by utilizing this powerful technology, choose one of the following links:

To learn additional details about Progent's Network Support Packages, phone 1-800-993-9400 or go to Contact Progent.

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