Mid-size businesses with 50-250 desktop users can typically get the best results from an IT service plan that utilizes co-sourcing, that is, relying on internal IT personnel for ordinary network management issues and utilizing external consultants to receive advanced expertise as needed. Small to medium-size businesses can now have all the advantages of System Center Operations Manager (SCOM) ó such as maximum network uptime, performance, and security ó and in addition have guaranteed access to Progentís Microsoft certified service professionals. With Progent's affordably priced IT management options, businesses can choose a basic co-sourcing package built around SCOM with monitoring, notification, reporting, Help Desk, and on-location troubleshooting, or a complete 24x7x365 solution.

SCOM automatically scans event records and performance counters from key servers and applications and analyzes this information based on an extensive built-in technical knowledge base. When System Center Operations Manager uncovers an issue, it executes pre-built remedial routines or generates alerts to warn designated service people. System Center Operations Manager also produces trend analysis so IT managers can monitor the performance of your system. Expertise with SCOM and skill in computer system support makes it possible for Progent to offer IT outsourcing packages that are both affordable and effective.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal IT staff, Progent's co-sourcing service program is an economical way to optimize system availability, performance, and security.

Important aspects of the Managed Network Monitoring Package are:

  • Progent provides a needs evaluation and configures System Center Operations Manager
  • Progent sets up an offsite SCOM server to watch over your network
  • Support is provided during standard business hours
  • Progent's Help Desk support is coordinated with SCOM
  • System Center Operations Manager alerts are sent to the Progent Helpdesk and to primary and secondary Progent computer consultants and copied to your designated network support personnel
  • Progent's Help Desk Call Center establishes tickets for all events and oversees the remediation of issues
  • Progent's Helpdesk escalates technical help as required
  • Your IT staff is sent all status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site support escalation is provided if trouble canít be resolved remotely
  • Service Level Agreements are contracted
  • All trouble tickets are terminated with detailed solution
  • Progent performs regular service maintenance including installation of SPs and security upgrades
  • Computers and network appliances must be under vendor's on-location warranty programs
  • Progent recommends that you base your environment on Microsoft Windows 2012 R2 Server or later to optimize network reliability and security

Typical Service Level Agreements are:

  • 1 hour to Help Desk contact
  • 2 hours to initiation of troubleshooting by a Progent support specialist, either online or via telephone
  • 4 hours for on-site support when help request takes place before 1PM, or, if later, the next work-day in the AM

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key features of Progent's Comprehensive Network Monitoring Package are:

  • All features of the Managed Network Monitoring Service Program including Server Management, Notification, Help Desk Call Center, and On-site service
  • Designed for mission critical e-Business, international networks, or other high-availability situations
  • 24x7 support
  • Your IT network must have a basic degree of high-availability configuration. Progent can help your business to bring your system to a high-availability architecture before round-the-clock services begin
  • Negotiated SLAs with specified after-hours support guarantees
  • Progent's support staff will be provisioned to fix trouble on-site or online without the involvement of your in-house support staff

Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Packages are determined by the number of servers being monitored and the service level requested by your company. To learn more, refer to your Progent service representative.

To learn more about SCOM and how Progent can assist your company to get enterprise-class network support by utilizing this state-of-the-art technology, choose one of these topics:

To learn additional details about Progent's Network Support Service Programs, phone 1-800-993-9400 or visit Contact Progent.

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