Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent can provide small and midsize organizations a broad range of network consulting options highlighted on Progent's web. The following links describe a few of the support services and benefits provided for businesses in the Oakland/Berkeley area:


Lync Server 2013 Consultants

Lync Server 2013 allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 experts can assist your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model suitable for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your IT staff and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook, Excel and PowerPoint.

Cisco Unified CM consulting

Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Firewall and Virtual Private Network Support

In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major firewall manufacturers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you design a comprehensive security plan and select the right products from multiple vendors to support your security goals while sticking within your spending restraints.

Cisco Voice over IP and Unified Communications Expertise

Progent offers remote or onsite help from a certified CCIE engineer to help your business to design, deploy, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting organizations of any size to build advanced collaboration solutions by providing expert services such as Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP and IP video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can help you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Amazon Marketplace Web Service (Amazon MWS) Developers

Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

Affordable Online Technical Support

Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. (Take a look at Progent's customer testimonials). Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service visits. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers.

Windows Server 2008 R2 Integration

The sophistication and integration demands of Microsoft Windows Server 2008 R2 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and deploying cohesive end-to-end business technology networks. The professional experience of Progent's Microsoft-certified Windows Server experts, averaging over 10 years of background integrating Microsoft-based technology, helps insure your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2. If you are considering building a hybrid architecture that combines local systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

White Paper: Why Outsource?
Progent has produced a report that summarizes the benefits a small business can derive from outsourcing IT support services. To view this summary and learn how outsourcing can conserve expenses, streamline management, and maximize efficiency, visit Small Business Information Technology Outsourcing Benefits.

Progent can deliver onsite network support, remote technical support, and optional round-the-clock urgent assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are in need of technical help, IT outsourcing, or high-level expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.




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