Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent offers small companies a broad range of IT support services highlighted on Progent's web. Below links contain details some of the support services and advantages Progent offers for businesses in the Oakland/Berkeley area:


Cisco Jabber consultants

Progent's Cisco Jabber consultants can provide remote or onsite support to help organizations of any size to plan, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide advanced expertise for the technologies that make up creating a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.

Lync 2013 Experts

Microsoft Lync Server 2013, now called Skype for Business, allows organizations of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN telephony across a broad range of stationary PCs and handheld clients. Progent's certified Lync Server 2013 consultants can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model appropriate for your present and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook, Excel and PowerPoint.

Google Android Smartphone and Tablet Integration

Progent's Android phone and tablet integration consulting have years of experience providing remote and on-premises assistance for organizations of any size who need to incorporate Android phones and tablets into their IT networks so that users can be productive from anywhere. Progent has the breadth of skills to solve technical problems that span multiple manufacturers and that represent a combination of legacy and current information technology. Progent offers budget-friendly online expertise to assist you with any aspect of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide occasional support to assist you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to help you finish strategic IT initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and use Android phones to maximize their business value.

Apple iPhone Integration and Management

Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help your business to plan, configure, and fix any aspect of your iPhone and Windows integration efforts and is available for quick tasks to help you through specific technical roadblocks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you create or support a resilient, protected and scalable infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your information system.

Wireless Integration

Progent's wireless integration consultants offer broad expertise in the implementation and maintenance of wireless information technology and can help your IT team to design, configure, manage and repair wireless solutions that are compliant, robust, scalable, simple to administer and operate, able to handle your vital applications, and seamlessly incorporated into hybrid cloud environments. Online and onsite Consulting services provided by Progent span a selection of wireless technologies and include smartphone and tablet integration, Wi-Fi network design and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense

ProSight Active Security Monitoring (ASM) endpoint protection service utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read about the entire ProSight portfolio of affordable network monitoring and management services for small and mid-size businesses

White Paper: Benefits of Outsourcing
Progent has published a white paper that discusses the benefits a small business can derive from outsourcing IT management functions. To view this document and find out how outsourcing can reduce costs, simplify management, and enhance productivity, click Small Firm Information Technology Outsourcing Advantages.

Progent can deliver on-premises IT support, phone-based troubleshooting services, and optional round-the-clock urgent technical help in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you need technical help, IT outsourcing, or top-level expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.
















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