Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent can provide small businesses a wide selection of network support options featured on Progent's web site. Below links describe some of the support services and benefits Progent offers for companies in the Oakland/Berkeley area:

ProSight DPS Automated Backup

ProSight Data Protection Services automated cloud backup services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read about the complete ProSight line of low-cost managed services for small and medium-size businesses

Examples of Online Consulting Services for Cisco Routers

Among the common remote Cisco router support services offered by Progent's certified Cisco experts are setting up hostname, IP addressing, routing maps, clock, and user accounts; configuring iBGP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, line settings and BGP peering arrangements; updating router's IOS image; validating router failover; troubleshooting VPN problems; producing a network diagram and documenting configuration; plus security and availability strategy.

ISA Server and Forefront TMG Server Consulting

Microsoft Internet Security and Acceleration (ISA) Server and its replacement Forefront TMG 2010 are discontinued software platforms that contain an application-layer firewall that can guard networks from outside and inside threats. The two platforms provide deep examination of network protocols to uncover threats that routinely evaded traditional firewalls. ISA Server 2006 was superseded by Forefront TMG, which was built on ISA Server's architecture while providing a number of enhanced features. Forefront TMG has been retired by Microsoft, and the gateway security features provided by the platform are now usually taken over by dedicated physical appliances from companies that include Cisco, Barracuda, Juniper and WatchGuard. (See Cisco ASA Firewall with Firepower Services configuration and support.) Progent offers advanced Microsoft Forefront TMG 2010 maintenance and Microsoft ISA Server expertise to help you maintain and debug your legacy firewall environment, and Progent can help you to migrate efficiently to a modern firewall solution by providing system design, configuration, tuning, IT staff training and debugging.

Desktop Technical Support

Progent can deliver a broad array of cost-effective consulting and support services to assist you company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent's desktop support services include Windows 10 planning assistance, Microsoft Windows 8.1 support, Microsoft Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing upgrades.

System Center 2016 Operations Manager Consulting Services

System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for key applications by providing centralized, cross-platform tracking of IT infrastructure deployed across local datacenters and private and public clouds. Progent's consulting group offers advanced remote and onsite expertise to help businesses of all sizes to design, implement, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist you to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different monitoring products, or integrate a variety of monitoring systems into a unified IT management solution. Progent can also show you how to expand your Operations Manager 2016 scope to include infrastructure hosted on public clouds by delivering Azure integration and Amazon AWS hybrid cloud expertise.

Juniper Support

Progent's Juniper Networks-certified network engineers can help your company to plan and deploy Juniper Firewall/VPN technology, enhance and support your infrastructure, and migrate smoothly from discontinued equipment to current releases. Progent's Junos OS engineers can provide support for Juniper's flagship network operating system to enable your business to simplify the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software products and can help you maintain environments that incorporate a combination of Juniper's OS platforms.

White Paper: Outsourcing Advantages
Progent has written a report that discusses the advantages a small organization can derive by outsourcing IT support services. To view this white paper and find out the reasons outsourcing can reduce costs, simplify administration, and enhance efficiency, visit Small Firm IT Outsourcing Advantages.

Progent can deliver on-premises IT support, remote consulting support, and optional round-the-clock emergency technical help in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are looking for technical support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.

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