Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent offers small and midsize companies a wide selection of network consulting options highlighted on Progent's web. Below links contain details a few of the support services and advantages Progent offers for companies in the Oakland/Berkeley area:


Microsoft System Center Consulting

Progent's System Center 2012 consulting experts have more than 10 years of experience integrating, supporting and fixing the key platforms that make up Microsoft System Center and can assist you to plan, configure, manage, and fix your Microsoft System Center ecosystem to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent can assist your organization to upgrade to the current edition of System Center from a previous release or from a third-party datacenter management platform to provide the advantages of enterprise-class deployment, automation, security and compliance, plus infrastructure and application availability and performance monitoring.

By-the-Minute Pricing

Progent's simple engagement model eliminates complicated contracts, retainers, or hidden charges for standard service. For Progent's online support services during regular business hours, you pay exclusively for the actual minutes spent working on your solution. If it only takes ten minutes to fix your trouble, then you are only charged for ten minutes. For emergency same-day on-site technical support calls, you may be required to pay for an consultant's transportation time, but never an increased emergency or after-hours rate. Progent's online urgent technical support team has delivered assistance to small businesses in every state in the U.S (See Progent's customer testimonials.)

Mac OS X Help

Progent's engineers offer Mac OS X users a variety of IT services such as online Mac OS X desktop help, expertise with Mac applications, Entourage or Office Outlook for Mac and Exchange Server consulting, Apple Mac protection and connectivity consulting, integration between Apple Mac and Windows environments, and one-on-one training. For computer networks based exclusively on Apple Mac OS X or for environments incorporating a mix of Mac OS X, Linux, and Windows-based servers and workstations, Progent has the background and depth to handle the complexity of architecting, installing, and supporting a network infrastructure that is dependable, safe, fast, and aligned with your business goals.

Microsoft SCCM 2012 and Intune Consulting

Progent offer Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation consulting and Intune expertise to consolidate and streamline the management of your desktops and web-facing tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device management platform or help you to enhance your current SCCM 2012 ecosystem to support your evolving business requirements.

Microsoft Windows 10 Migration Support

Progent's Microsoft-certified Windows 10 migration experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent include Return on Investment estimates, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, security and compliance, automated provisioning and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and ongoing consulting support.

Windows Server Failover Clustering Support

The failover server cluster feature set built into the newer editions of Microsoft Windows Server has been radically re-engineered to simplify the deployment, configuration, and management of server clusters and to provide improved levels of network dependability, security, performance, and flexibility. New or improved features include cluster Validation, revamped setup and deployment, unified cluster administration, redesigned cluster infrastructure for maximum availability, better security and quorum structure, fewer failure points, more storage and memory capacity, improvements for geographically dispersed clusters, and live migration support for Hyper-V virtual machines. Progent's certified cluster technology consultants can assist you assess the advantages of failover clusters, design and execute a deployment, educate your IT personnel to administer your cluster environment, deliver continuing consulting and support services, and produce and test a workplace recovery procedure.

White Paper: Why Outsource?
Progent has put together a report that summarizes the advantages a small business can derive by outsourcing network support functions. To read this summary and learn the various ways outsourcing can reduce expenses, streamline management, and maximize efficiency, click Small Business IT Outsourcing White Paper.

Progent offers on-premises computer assistance, phone-based consulting support, and optional 24x7 urgent technical help in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are in need of technical support, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.
















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