Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent offers small and midsize businesses a broad range of network consulting options highlighted on Progent's web. Below links describe some of the services and advantages provided for companies in the Oakland/Berkeley area:


ProSight Data Protection Services Automated Backup and Recovery

ProSight DPS automated cloud backup services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out about the entire ProSight line of low-cost managed services for small and mid-size businesses

ProSight WAN Watch Network Infrastructure Monitoring and Management

ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn about Progent's entire ProSight portfolio of affordable managed services for small and medium-size organizations

Microsoft SCCM 2012 and Intune Consulting

Progent's Microsoft-certified consultants can provide Microsoft System Center Configuration Manager (SCCM 2012) design and deployment consulting and Intune integration help to consolidate and streamline the management of your desktops and web-facing tablets and smartphones. Progent can help you to upgrade efficiently to SCCM 2012 from a legacy device and application management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing business needs.

Windows Server 2016 Hybrid Solutions

Progent's Microsoft Gold-certified information technology consultants can provide Windows Server 2016 integration consulting services to help businesses of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

Progent Test and Training Lab

Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California is available for piloting mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility issues, and establishing training environments for new products and technologies. For Progent clients without sufficient internal resources to assemble proper pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep vital IT projects on schedule.

Windows Server Failover Cluster Support

The failover server cluster technology built into the newer versions of Microsoft Windows Server has been dramatically re-engineered to simplify the deployment, setup, and administration of clusters and to offer greater levels of system availability, security, performance, and flexibility. New or improved capabilities include automated cluster Validation, easier configuration and deployment, improved cluster management, new cluster architecture for maximum availability, better security and quorum structure, minimization of failure points, greater storage and RAM capacity, enhancements for multi-site clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's certified failover cluster experts can assist your company evaluate the advantages of Windows clustering, design and execute a deployment, educate your IT staff to manage your cluster environment, deliver ongoing consulting and support services, and create and test a disaster recovery procedure.

Virtual Server Technology Support Services

Virtual server techniques enable IT organizations to operate several virtual servers on one physical computer. Typical usage scenarios for virtualization are hardware consolidation, low-cost platforms for programs that only run on older OS software, and affordable isolation of application development or testing environments from production systems. Progent's virtualization technology engineers can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 network and server virtualization consulting services, Microsoft Windows Hyper-V Virtualization help, VMware vSphere and vCloud planning and deployment, and Citrix XenServer assistance. Progent can install virtual servers to maximize speed, reliability and ease of administration while simultaneously cutting expenses; propose and validate disaster recovery plans that minimize productivity loss in the event of a catastrophic failure; and deliver continuing support, repair, and engineering assistance as computer technology evolves.

Office Access 2010 Database Application Development

Progent's Microsoft Access developers and consultants offer cost-effective remote consulting services for all releases of Office Access including Access desktop and Access Web App and can provide advanced assistance for Access application development, database conversion, performance optimization, report design, and maintenance. Progent also offers custom webinar classes for Office Access development and database administration.

White Paper: Advantages of Outsourcing
Progent has put together a report that discusses the advantages a small organization can realize by outsourcing network management functions. To view this summary and learn the various ways outsourcing can control costs, streamline administration, and enhance efficiency, click Small Firm Information Technology Outsourcing Benefits.

Progent can deliver onsite computer support, phone-based troubleshooting support, and optional round-the-clock urgent assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you require computer help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.
















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