Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent can deliver small companies a variety of IT outsourcing services highlighted on Progent's web. Below links contain details a few of the support services and benefits available for businesses in the Oakland/Berkeley area:

Aironet 802.11ac Wi-Fi Access Point Deployment Services

Progent's Cisco-certified Wi-Fi experts can assist you to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the new IEEE 802.11ac Wi-Fi standard, enabling you to get three times the performance for your Wi-Fi LAN while extending the area covered.

Microsoft Skype for Business Support

Progent's Skype for Business experts can provide remote and on-premises consulting services for organizations of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication platforms like Cisco UC. Progent's certified information security experts can help you design and verify a security environment for your Skype for Business solution that is compliant with government and industry requirements.

Integration and Troubleshooting Support for ASA 5500-X Firewalls with Firepower Services

The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services provide significantly more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your business to plan, deploy, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Project Management Consulting

For enterprise project management assistance, Progent offers access to veteran information technology professionals with years of background as IT project managers for program development, information technology implementation, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven project managers offer world-class management expertise to help enterprise clients to follow best practices to ensure that strategic projects are successfully completed on time and on budget.

Windows 7 Migration Support Services

Progent's Microsoft certified Windows 7 upgrade consultants can assist you to manage and maintain Windows 7 devices. Progent's consultants can also help you to evaluate the likely strategic benefits of moving to Windows 8.1 or Windows 10. If you decide that it fits your business strategy to upgrade, Progent's Windows 8 migration consultants and Windows 10 deployment experts can help you to design and execute an efficient upgrade to Windows 8.1 or Windows 10.

Microsoft SCCM 2012 and Intune Consulting

Progent's Microsoft-certified consultants can provide System Center 2012 Configuration Manager (SCCM 2012) design and deployment support and Microsoft Intune consulting to centralize and simplify the administration of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2012 from an older device and application management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs.

Oracle DBA and Development Support

Progent can provide online access to an Oracle consultant for Oracle database administration support or an Oracle application developer. Progent can assist you to create effective solutions for key Oracle DBA activities including performance tuning, backup and restore strategies, and database security, or train your IT staff to follow industry leading practices for streamlining major management tasks.

ProSight DPS Managed Cloud Backup and Recovery

ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

Microsoft Project Server and Project Online Experts

Progent's certified Microsoft Project Server and Project Online consultants can provide advanced support in deploying and operating all editions of Microsoft Office Project and can provide a wide range of cost-effective online support services following best practices to help organizations of any size to get all the benefits of this powerful platform. Consulting support available from Progent include solution planning, installation and migration, setting up secure file and status sharing among local and offsite users, network optimization, and customized webinar training classes.

White Paper: Outsourcing Advantages
Progent has written a white paper that explains the advantages a small company can realize by outsourcing IT administration services. To view this document and learn the various ways outsourcing can conserve costs, simplify administration, and enhance efficiency, visit Small Business Information Technology Outsourcing White Paper.

Progent can deliver onsite network help, online troubleshooting services, and optional 24x7 urgent assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you require technical help, IT outsourcing, or high-level services from a Progent consultant, call 510-899-7400 or visit Contact Progent.

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