Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent offers small and midsize organizations a variety of network consulting options featured on Progent's web. Below links describe some of the services and advantages available for businesses in the Oakland/Berkeley area:

Live Virtual Training for Desktop Software

Progent provides online classes for an array of productivity software. Progent's Webinar training covers areas such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA development, PowerPoint co-editing, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP customization, and Windows 10 configuration. Live online instruction offers the advantages of traditional in-person seminars, such as instant interaction between clients and trainers, but avoids the costs of travel and the hassle of trying to synchronize the schedules of multiple workers. Available to individuals or classes of all sizes, live online training allows the teacher to conduct the seminar from a remote office while the clients can be spread across a campus or all over the the U.S. Progent's online education utilizes powerful teaching tools such as virtual white boards, real-time questions, and shared applications. Classes can be brief and personalized to specific subjects or extended in time and broader in scope.

Office 365 Integration Solutions with On-premises Exchange

Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local installations of Exchange. This permits you to have some mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and within budget. For more information about Progent's online consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration with on-premises Exchange.

Microsoft SharePoint Server 2013 Consultants

Progent has been providing SharePoint support since the initial SharePoint product was published over a a dozen years, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration solution; decide whether an in-house, online or hybrid configuration is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management services or can help in specific tasks associated with your SharePoint 2013 deployment.

Server Virtualization Solutions Consulting

Virtualization techniques enable IT organizations to optimize resource utilization, streamline network administration, and improve application availability and data protection. run several virtual machines on one actual processor. Common applications for virtualization are resource efficiency, inexpensive platforms for programs that only run on outdated operating systems, and economical isolation of application development or testing environments from on-line ones. Progent's virtualization technology engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Windows Server Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX virtual network architecture and management, and Citrix XenServer virtual server support. Progent can configure virtual servers to maximize speed, reliability and manageability while at the same time lowering expenses; suggest and test disaster recovery plans that reduce downtown in case of a catastrophic failure; and deliver ongoing support, troubleshooting, and engineering assistance as computer technology evolves.

Exchange 2010 IP Voice Help

Enhancements in Microsoft Exchange 2010 for digital telephony include speech-to-text preview for rapidly scanning your stored messages rather than playing back each message, digital attendants to answer callers and help them to work through your voice messaging system, programmable call answering procedures to forward or scan incoming calls depending on Caller ID or contact data, and text messaging notifications concerning unanswered voice calls or messages. While Exchange 2010 is still a reliable unified messaging platform, improved releases of Exchange Server have supplanted it. Progent's Exchange 2010 consultants can help you to maintain and repair your existing Exchange 2010 environment. Progent's Exchange 2016 experts and Exchange Online cloud integration specialists can also assist you to evaluate the cost advantages and engineering challenges of upgrading to a modern, edition Exchange Server.

Dynamics NAV Software Integration, Development, and Support

The most recent release of MS Dynamics NAV ERP includes several new features such as Personalized Role Centers, improved business analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV software experts can provide programming, integration and debugging services to help your company to take advantage of MS Dynamics NAV. Progentís consultants can help you to connect MS Dynamics NAV ERP software to other services and programs. In addition, Progent can help your organization to design and utilize data warehouses so you can enhance your knowledge of your operations, attract more clients, refine your marketing campaigns, and form productive partnerships.

White Paper: Outsourcing Benefits
Progent has published a report that explains the advantages a small company can realize from outsourcing network administration functions. To read this summary and learn the various ways outsourcing can conserve expenses, streamline administration, and enhance efficiency, visit Small Firm IT Outsourcing Advantages.

Progent provides on-premises computer help, online troubleshooting services, and optional 24x7 urgent technical help in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you need technical help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.

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