Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent offers small organizations a broad range of network consulting services featured on Progent's web site. The following links describe a few of the services and benefits Progent offers for companies in the Oakland/Berkeley area:

Extended Hours Online Technical Support

Progent's economical after-hours remote technical support program provides companies 24x7 availability of online technical support from Progent's TRC. Support services available beyond regular work hours include fixing problems with Microsoft server products, MS Windows desktop support, assistance with MS Office programs, network and system backup/restore, and fundamental routing and switching support for Cisco technology.

Server Virtualization Technology Consulting Services

Virtualization technologies enable IT organizations to operate several virtual servers on a single physical processor. Typical applications for virtual servers are resource efficiency, inexpensive hosts for programs that only run on outdated OS software, and economical quarantining of software development or pilot environments from production systems. Progent's virtualization technology consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 network virtualization support services, Windows Hyper-V Virtualization help, VMware vSphere deployment, and Citrix Virtual Server assistance. Progent can configure virtual machines to optimize speed, fault tolerance and ease of administration while at the same time lowering expenses; propose and validate disaster recovery plans that reduce downtown in the event of a major failure; and deliver continuing maintenance, repair, and consulting services as computer technology advances.

64-bit Processing Migration Services

Progentís Microsoft certified consultants can help your organization to enhance your application servers or workstations from 32 to 64 bits. Progent can help you to calculate the costs and advantages of upgrading to 64-bit computing, plan an efficient upgrade process that reduces business interruptions, and deliver inexpensive, professional online support to assist your company to configure 64-bit operating systems and applications on your current hardware. Progent's 64-bit computing consultants can assist you to integrate the 64-bit versions of Microsoft products like Microsoft Windows Server 2008, SQL Server, Microsoft Windows 7, and Excel 2010.

Microsoft Windows Server 2012 R2 Integration Services

Progent's certified Windows Server 2012 support experts can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT management, team, develop an enterprise-wide security strategy, streamline IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan. If you are considering upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model.

ProSight Network Audits

Prosight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable and safer AD environment. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. To learn more about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Cisco Meraki 802.11ac Wireless Access Point Configuration Consulting

Progent's Meraki wireless AP experts provide remote and on-premises support to assist businesses of all sizes to plan, install, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security, manageability and uptime for wired and wireless users regardless of their location or computing device. (Check out Cisco Meraki switches configuration and management.)

VMware vSphere and vCloud Configuration and Troubleshooting

Progent can provide the support of a certified VMware VCDX expert to help your organization plan, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere and vCloud consultants can provide world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.

Microsoft SQL Server 2014 Integration and Development

Microsoft SQL Server 2014 includes major enhancements in key areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consultants can provide efficient online and on-premises services such as planning, configuration, administration, troubleshooting, and software development services to help businesses of any size to achieve fast return from their SQL Server 2014 investment. If you are already running SQL Server 2014, Progent can help you to perform an efficient upgrade to SQL Server 2016.

Progent White Paper: Why Outsource?
Progent has produced a report that explains the benefits a small business can derive from outsourcing network support services. To view this white paper and find out how outsourcing can control costs, simplify administration, and enhance productivity, click Small Company IT Outsourcing Benefits.

Progent can deliver on-premises computer assistance, remote consulting services, and optional 24x7 urgent assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you require computer help, IT outsourcing, or high-level expertise from a certified Progent consultant, call 510-899-7400 or visit Contact Progent.

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