Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent can deliver small companies a broad range of IT outsourcing options highlighted on Progent's web. The following links contain details some of the support services and advantages available for companies in the Oakland/Berkeley area:


Google Android Smartphone Integration

Progent's Android phone and tablet integration consultants have years of experience providing online and on-premises support for organizations of any size who want to incorporate Android phones into their information systems so that mobile clients can work together from anywhere. Progent offers the range of skills to solve network issues that span multiple manufacturers and that represent a mix of legacy and current information technology. Progent offers cost-effective remote consulting to assist you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to help you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to ensure that you finish strategic network initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and hardware infrastructure. Progent also offers customized group or individual training sessions to help you manage and operate Android phones securely and productively.

Wireless Site Survey

Progentís Wireless Site Survey assists you to design and implement a 802.11a/b/g/n and 802.11ac (Wi-Fi) wireless network adapted to your facilities, providing your business a WLAN that delivers the reception, speed, capacity, QoS, security, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premises service. Progentís on-premises survey includes onsite inspection, RF and security assessment of your current wireless network, evaluation of your site's layout, measuring for RF contention, signal propagation modeling, selection of optimum placement for client-requested Wireless Access Points such as Aironet APs, Meraki access points and Apple AirPort equipment, and a comprehensive document describing a new WLAN.

MS SharePoint Server 2013 Consulting Services

Progent has been delivering SharePoint consulting services since the first SharePoint product was released more than a a dozen years, and Progent has the scope of IT know-how to help businesses of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; determine whether an on-premises, online or hybrid configuration is best suited for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management support or can assist in individual tasks associated with your SharePoint 2013 migration.

Windows Hyper-V Consulting

Progent's certified Hyper-V engineers can assist you to evaluate the potential advantages of Hyper-V-based server virtualization for your business, conduct test implementations to validate Hyper-V's operation with your line-of-business software, assess your network architecture for optimal performance with virtualization solutions, help you to build Windows Server 2016 Hyper-V hybrid cloud solutions or implement a Microsoft Windows Server 2012 R2 migration, educate your network management staff to monitor and administer Hyper-V, offer expert consulting help for enhancing the protection of your virtual servers, design and validate disaster recovery procedures that maximize system uptime, and deliver ongoing consulting and maintenance including low-cost online repair and comprehensive Help Desk services.

Microsoft Desktop Virtualization Consulting

Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines client connectivity, enhances performance, tightens data security, centralizes administration, and provides a nearly transparent user environment. Progent's desktop virtualization engineers can assist your company to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure test and on-line environments, optimize your system architecture to accommodate virtual desktops efficiently, evaluate and remediate security problems, and train your network managers to follow best practices to gain maximum payback from desktop virtualization.

Apple iPhone Integration

Progent's iPhone and iPad integration consultants can provide affordable online consulting to assist you to design, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past occasional technical bottlenecks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or maintain a resilient, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that optimizes the strategic value of your IT system.

Engineering for Fault Tolerant Information Networks

Progent's design services for fault tolerant small company IT systems offer Microsoft and Cisco-certified network experts who can show you how to build a robust computing environment that incorporates essential technologies and activities for mission critical environments. Progentís high-availability design consulting experts can help configure a network architecture with features such as redundant Internet access, system load balancing, fault tolerant data centers, fault tolerant interoffice connections, and multi-location auto-failover networks.

The Progent Test and Training Lab

Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento, California is available for piloting mission-critical applications, developing efficient system upgrade procedures, evaluating and optimizing performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent clients who lack sufficient internal resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network initiatives on schedule.

ZENO Network Monitoring and Reporting

ZENO is Progentís monitoring and reporting subscription service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of all vital IP-based devices that make up your network environment. When ZENO detects an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can impair or take down network.

Progent White Paper: Outsourcing Advantages
Progent has put together a white paper that discusses the benefits a small business can realize by outsourcing network management functions. To read this white paper and learn how outsourcing can reduce costs, simplify administration, and enhance efficiency, visit Small Firm Information Technology Outsourcing Advantages.

Progent offers onsite computer help, online consulting support, and optional 24x7 emergency assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are looking for technical assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.
















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