Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent offers small companies a wide selection of IT support services featured on Progent's web site. The following links contain details some of the support services and advantages provided for businesses in the Oakland/Berkeley area:


Extended Hours Remote Technical Support

Progent's affordable extended hours remote technical support program provides clients 24x7 availability of online support from Progent's TRC. Support services offered outside standard business hours include resolving issues with Windows servers, Microsoft Windows desktop troubleshooting, help with Microsoft Office applications, system backup and recovery, and basic routing and switching support for Cisco technology.

Data Backup/Restore Expertise

Progent's backup and restore engineers can provide consulting support for a broad array of products and technologies that provide solutions for backing up Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent can provide consulting support for all major backup products such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can help you to implement, enhance, or troubleshoot backup solutions for a range of environments including on-premises, edge to datacenter, cloud-based, or a mix. Also, Progent's System Center 2012 Data Protection Manager consulting experts can assist you to upgrade from earlier releases of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters.

Private Cloud Hosting and Management Services

Progent's Private CloudHosting and Management services offer comprehensive hosting of a small or mid-size organization's servers in a solution that gives the maximum degree of availability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting services are based upon mature virtualization architectures that allow small companies with mixed- platform IT systems to save significantly on the costs of capital equipment, system support, and IT administration while achieving world-class fault tolerance and an unmatched level of vendor independence.

Mac Assistance

Progent's experts can provide Mac OS X users a variety of services such as online Mac OS X desktop support, expertise with Mac OS X applications, Entourage or Office Outlook for Mac and Exchange Server consulting, Mac security and network infrastructure consulting, integration between Apple Mac and Microsoft Windows networks, and individual training. For computer networks built exclusively on Apple Macintosh or for environments that utilize a mix of Apple Mac OS X, Linux, and MS Windows-powered servers and workstations, Progent has the experience and depth to handle the challenge of designing, installing, and maintaining a network solution that is dependable, safe, efficient, and supportive of your business goals.

Microsoft Exchange 2010 Upgrade Consulting

Progent can provide expert Exchange 2010 upgrade support services such as outsourced or co-sourced project management, site prep, project planning, cost estimates of all new software and equipment required, recommended sourcing, pilot verification at a customer's location or at Progent's testing lab, setting up temporary coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the previous system, and training for client's IT staff and users.

Cisco Unity Connection and Unity Express (CUE) planning, deployment and troubleshooting

Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager, is a converged voice messaging platform that accelerates teamwork by offering a variety of alternatives for retrieving calls and messages within a framework that is simple to deploy and administer. Unity Connection lets you read and manage voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, IVR, and greeting services for small to mid-size businesses (SMBs) and corporate branch locations with as many as 500 workers. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging deployment delivers significant competitive value.

Microsoft Exchange 2013 Server Planning

Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a revamped structure. These enhancements favorably impact vital facets of IT such as ease of administration, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Exchange 2013.

Wireless Solutions

Progent's wireless solutions consultants offer wide-ranging backgrounds in the implementation and maintenance of wireless information technology and can help your IT team to plan, configure, administer and repair wireless ecosystems that are secure, robust, expandable, easy to manage and operate, able to handle your vital workloads, and seamlessly integrated into hybrid cloud networks. Online and onsite support offered by Progent span a selection of wireless solutions such as smartphone management, Wi-Fi network infrastructure design and installation, wireless site surveys, Cisco wireless IP phone configuration, and building-to-building wireless connections.

Microsoft System Center 2012 Consulting

Progent's System Center consulting experts have over 10 years of background deploying, supporting and fixing the key components that make up Microsoft System Center and can assist you to design, deploy, manage, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent can assist you to upgrade to the current edition of Microsoft System Center from an earlier one or from a third-party datacenter management platform to provide the advantages of enterprise-class deployment, management automation, security, plus infrastructure and critical application performance monitoring.

White Paper: Outsourcing Advantages
Progent has produced a white paper that explains the advantages a small organization can derive by outsourcing IT support functions. To read this white paper and learn the various ways outsourcing can reduce costs, streamline management, and enhance efficiency, click Small Firm Information Technology Outsourcing White Paper.

Progent provides onsite IT support, remote troubleshooting services, and optional round-the-clock urgent assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are in need of technical support, information technology outsourcing, or advanced services from a certified Progent consultant, call 510-899-7400 or visit Contact Progent.
















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