Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise

IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent can provide small and midsize companies a wide selection of IT support services featured on Progent's web. Below links describe some of the support services and benefits Progent offers for companies in the Oakland/Berkeley area:


SCVMM 2012 Consultants

Progent's System Center 2012 Virtual Machine Manager consultants can help organizations of all sizes to adhere to best practices to set up SCVMM 2012 hosts, networking, storage systems, and libraries; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to upgrade from a legacy version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you get the highest possible return on investment.

Unity Connection and Unity Express (CUE) integration and troubleshooting

Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a converged voicemail system that facilitates teamwork by providing flexible set of options for retrieving calls and messages within a framework that is easy to deploy and maintain. Cisco Unity Connection allows you to access and manage voice messages from your email inbox, browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and corporate branch offices with as many as 500 workers. Progent's Cisco-qualified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging solution delivers significant business value.

Microsoft Exchange Server 2016 Planning

MS Exchange 2016's new consolidated design allows simpler deployment and scale, better utilization of resources, and lower-cost administration. MS Exchange Server 2016 also offers closer collaboration with Office 365 apps, compatibility with Microsoft Windows Server 2016, faster I/O performance, expanded data loss protection (DLP) and recovery, improved support for smart phones and tablets, comprehensive browser-centric administration, and a more sophisticated web client. With MS Exchange Server 2013 support terminated and Microsoft Exchange 2007 and Microsoft Exchange 2010 Server becoming outdated email platforms, businesses have good reason to consider upgrading to MS Exchange Server 2016. Progent's certified MS Exchange Server 2016 experts can assist your company to assess the strategic benefits and costs of moving to Microsoft Exchange 2016; determine whether a local, cloud-based, or hybrid data center environment is the most sensible choice for your requirements; create and test a migration project that makes optimal use of your existing hardware and software; and carry out a migration from your old Exchange system to a unified messaging solution based on MS Exchange Server 2016.

Cisco Unified CM consulting

Cisco Unified Communications Manager (Unified CM), previously named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified CM Express offer a location-independent IP-PBX by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager experts can assist with any facet of CUCM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.

Windows Server 2008 R2 Expertise

The complexity and integration demands of Windows Server 2008 R2 calls for an information technology professional with real-world experience and broad knowledge in architecting and deploying efficient and comprehensive business information environments. The experience of Progent's seasoned Windows Server 2008 experts, with an average of over ten years of background supporting Microsoft-based technology, assures your success in supporting and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also assist you to evaluate the advantages of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2. If you are considering building a hybrid network model that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Android Smartphone Integration

Progent's Android phone and tablet integration consulting services have years of experience providing remote and onsite assistance for organizations of all sizes who want to integrate Android phones and tablets into their IT networks so that users can be productive from virtually anywhere. Progent offers the breadth of skills to resolve network problems that span numerous vendors and that represent a combination of older and current technology. Progent offers cost-effective online expertise to assist you with any stage of planning, deploying, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to assist you to handle particularly challenging IT issues, or Progent can provide comprehensive project management support to ensure that you finish strategic IT initiatives on time and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or one-on-one classes to show you how to manage and use Android phones efficiently.

Microsoft Project Server and Project Online Consultants

Progent's certified Microsoft Project Server and Project Online consultants can provide in-depth expertise in implementing and using all versions of Microsoft Office Project and can deliver a wide variety of affordable remote support services following industry leading practices to assist businesses of all sizes to receive all the benefits of this leading project management solution. Support services offered by Progent include solution planning, software configuration and upgrades, setting up safe collaboration among local and offsite users, network optimization, and customized online training classes.

Microsoft Windows Desktop Virtualization Support

Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop access, enhances responsiveness, tightens data security, centralizes administration, and offers an almost transparent user experience. Progent's desktop virtualization engineers can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization solutions, set up pilot and production environments, improve your system infrastructure to support virtualized desktops effectively, evaluate and resolve security issues, and educate your network administrators to follow industry best practices to gain maximum payback from desktop virtualization.

Windows 8.1 Integration

Progent's certified Windows 8.1 experts can deliver a range of IT outsourcing and co-sourcing services to help organizations of any size to deploy, manage, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project management consultants can assist to set up testing environments to evaluate Windows 8 and develop and implement Windows 8 deployment projects following leading practices. Progent's consultants can also provide Windows 10 migration support.

MS Exchange 2013 DAG Consulting

A Database Availability Group (DAG) is the basic element of high availability (HA) for Microsoft Exchange 2013 Mailbox servers. Introduced in Microsoft Exchange Server 2010, a DAG is a group of up to 16 MBX servers in which any server in a DAG can host a copy of an Exchange mailbox database from a different server. DAG servers work together to restore automatically from failures that affect MBX databases. Progent's certified Exchange experts offer Database Availability Group support services to assist your organization to plan, deploy and manage a high availability environment for your Exchange 2013 mailbox servers.

Progent White Paper: Reasons for Outsourcing
Progent has produced a white paper that discusses the advantages a small company can derive by outsourcing network administration services. To view this summary and learn how outsourcing can reduce expenses, streamline management, and enhance productivity, click Small Company Information Technology Outsourcing Advantages.

Progent offers on-premises computer assistance, phone-based consulting services, and optional round-the-clock urgent technical help in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are looking for computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 510-899-7400 or visit Contact Progent.
















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