Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Citrus Heights and Roseville area small businesses take advantage of IT outsourcing to cut network maintenance expenses and increase the business value of their information networks. Outsourcing gives small companies fast and consistent access to computer service experts without requiring that companies take on the burden of managing a large in-house IT support staff. IT outsourcing frees your company to concentrate on strengthening your core business without giving up high-quality IT support.

At one time, IT outsourcing for small businesses was considered unaffordable for the small business and unprofitable for the IT service provider. As a result, small companies were underserved by third-party support organizations. Now IT outsourcing is experiencing dramatic growth among small companies who wish to:

  • Keep management focused on core business issues
  • Control head count and IT operating expenses
  • Free up in-house personnel to work on line-of-business tasks
  • Gain timely access to world-class network engineers
  • Find an appropriate mix of external technical expertise and internal IT support

Progent's outsourcing services offer the flexibility to be affordable and effective for small businesses who can't justify adding internal head count or committing to expensive third-party service providers but who are also reluctant to trust their entire business network to the skill and availability of an individual consultant.

Progent can provide small and midsize organizations a broad range of network consulting options highlighted on Progent's web. The following links describe a few of the support services and benefits provided for businesses in the Citrus Heights area:


Lync Server 2013 Consultants

Lync Server 2013 allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 experts can assist your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model suitable for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your IT staff and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook, Excel and PowerPoint.

Cisco Unified CM consulting

Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Firewall and Virtual Private Network Support

In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major firewall manufacturers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you design a comprehensive security plan and select the right products from multiple vendors to support your security goals while sticking within your spending restraints.

Cisco Voice over IP and Unified Communications Expertise

Progent offers remote or onsite help from a certified CCIE engineer to help your business to design, deploy, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting organizations of any size to build advanced collaboration solutions by providing expert services such as Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP and IP video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can help you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Amazon Marketplace Web Service (Amazon MWS) Developers

Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

Affordable Online Technical Support

Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. (Take a look at Progent's customer testimonials). Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service visits. Progent offers a convenient, web-accessible registration process for new clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers.

Windows Server 2008 R2 Integration

The sophistication and integration demands of Microsoft Windows Server 2008 R2 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and deploying cohesive end-to-end business technology networks. The professional experience of Progent's Microsoft-certified Windows Server experts, averaging over 10 years of background integrating Microsoft-based technology, helps insure your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2. If you are considering building a hybrid architecture that combines local systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

White Paper: Why Outsource?
Progent has produced a report that summarizes the benefits a small business can derive from outsourcing IT support services. To view this summary and learn how outsourcing can conserve expenses, streamline management, and maximize efficiency, visit Small Business Information Technology Outsourcing Benefits.

Progent can deliver onsite network support, remote technical support, and optional round-the-clock urgent assistance in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you are in need of technical help, IT outsourcing, or high-level expertise from a certified Progent engineer, call 916-910-1200 or visit Contact Progent.




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