Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Citrus Heights and Roseville area small businesses take advantage of IT outsourcing to cut network maintenance expenses and increase the business value of their information networks. Outsourcing gives small companies fast and consistent access to computer service experts without requiring that companies take on the burden of managing a large in-house IT support staff. IT outsourcing frees your company to concentrate on strengthening your core business without giving up high-quality IT support.

At one time, IT outsourcing for small businesses was considered unaffordable for the small business and unprofitable for the IT service provider. As a result, small companies were underserved by third-party support organizations. Now IT outsourcing is experiencing dramatic growth among small companies who wish to:

  • Keep management focused on core business issues
  • Control head count and IT operating expenses
  • Free up in-house personnel to work on line-of-business tasks
  • Gain timely access to world-class network engineers
  • Find an appropriate mix of external technical expertise and internal IT support

Progent's outsourcing services offer the flexibility to be affordable and effective for small businesses who can't justify adding internal head count or committing to expensive third-party service providers but who are also reluctant to trust their entire business network to the skill and availability of an individual consultant.

Progent offers small organizations a wide selection of IT support options featured on Progent's web site. The following links contain details a few of the support services and advantages Progent offers for companies in the Citrus Heights area:

Security Inventory Packages

Progent provides two low-cost service packages designed to allow small and midsize organizations to get an objective system security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive examination of your network from outside your firewalled perimeter to determine potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a security engineer runs a network scan from an authorized computer inside your firewall to evaluate vulnerabilities to inside attacks. Both security inventory services are set up and run from a protected remote site and include a comprehensive technical report that analyzes the scanned security data and suggests appropriate improvements.

Mac Consulting Services

Progent's experts offer Apple Macintosh clients a variety of services including remote Mac OS X desktop support, help with Mac software, Entourage or Outlook for Mac and Exchange integration, Mac protection and connectivity consulting, co-existence between Apple Mac OS X and Microsoft Windows networks, and one-on-one training. For IT systems based exclusively on Mac OS X or for systems incorporating a mix of Apple Mac OS X, Linux, and MS Windows-powered servers and desktops, Progent has the background and depth to handle the challenge of designing, configuring, and supporting a network infrastructure that is dependable, safe, efficient, and aligned with your company's goals.

Configuration Manager 2016 Cloud Integration

Configuration Manager 2016 automates application and device deployment and updating, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides network health monitoring, enables secure end-user self service, and delivers a common control mechanism for administering mixed-OS ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can assist you with any aspect of planning, installing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

Wireless Site Survey

Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n and 802.11ac (Wi-Fi) wireless LAN optimized for your facilities, providing your business a WLAN that has the coverage, performance, load-handling capability, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service. Progentís on-premises wireless survey features onsite walkthroughs, RF and data protection audits of your existing wireless network, evaluation of your buildingís floor plans, measuring for RF contention, RF propagation modeling, identification of optimum locations for customer-specified Wireless Access Points including Aironet APs, Meraki access points and Apple AirPort devices, and a detailed report describing the new wireless network.

White Paper: Benefits of Outsourcing and Co-sourcing Network Support from Progent

Progent has written a white paper that details the benefits organizations of any size can derive from outsourcing or co-sourcing network consulting from Progent. Progent's Network Support Outsourcing and Co-sourcing report includes Progent's proven IT service delivery model for IT support that ranges from router configuration to advanced application development. The report also shows how Progent's outsourcing services can assist companies to reduce expenses, improve productivity, and increase the value of their IT network. To see Progent's white paper, click: Advantages of Outsourcing Network Support from Progent.

System Center 2012 Virtual Machine Manager Consulting

Progent's System Center 2012 Virtual Machine Manager consultants can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your company to move from a legacy version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to optimize and repair your current SCVMM ecosystem to make sure you get the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist you to plan and execute an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance capabilities, high availability VMM storage fabric, and other improvements.

Value Pricing

Progent's simple engagement model requires no complicated contracts, retainers, or buried charges for standard service. For Progent's online support services during regular business hours, you are billed exclusively for the actual time spent fixing your solution. If it only takes ten minutes to solve your trouble, then you are only charged for ten minutes. For urgent expedited on-site service visits, you may have to pay for our consultant's travel time, but never an increased emergency or off-hours rate. Progent's online emergency support group has provided help to small businesses in every state (Refer to Progent's nationwide testimonials.)

Examples of Online Support Services Available for Cisco Routers

Some of the typical online Cisco router support services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing maps, clock, security logon banner and user accounts; configuring iBGP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing tables, and line settings; upgrading router's IOS image; validating router failover; resolving VPN issues; creating a network diagram and documenting configuration; plus policy and redundancy strategy.

Wireless VoIP Phone Solutions

Integration of Cisco's wireless IP phones usually demands that IT teams configure and fine tune many key pieces of your wireless environment such as APs, routers, wireless LAN controllers, and network management tools. Progent's Cisco wireless IP phone configuration and troubleshooting experts offer remote and on-premises assistance to help you create and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

Configuration and Debugging Help with ASA 5500-X Firewalls with Firepower Services

The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to design, integrate, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

White Paper: Outsourcing Benefits
Progent has published a white paper that explains the advantages a small organization can realize by outsourcing IT support services. To read this summary and find out the various ways outsourcing can reduce expenses, simplify administration, and maximize productivity, click Small Business Information Technology Outsourcing Advantages.

Progent offers onsite computer help, online consulting services, and optional 24x7 urgent technical help in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you require technical help, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 916-910-1200 or visit Contact Progent.

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