Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Businesses in Contra Costa County take advantage of IT outsourcing to cut costs and enhance productivity. IT outsourcing offers a small company the services of skilled professionals while avoiding the high cost of supporting a large internal IT staff. Outsourcing allows your company's management to focus on your core business while still having affordable access to superior IT support.

Surveys show that small businesses are attracted to IT outsourcing in order to:

  • Improve management's focus
  • Control the costs of operations
  • Free management resources
  • Access top notch technical expertise
  • Add important resources on an as-needed vs. full-time basis

IT outsourcing services from Progent align with the practical needs of small businesses who don't have the time or budget to spend months negotiating complex contracts with giant outsourcing firms but who want the breadth of expertise and ready availability that individual consultants can't provide.

Progent offers a variety of IT outsourcing services for small businesses in Contra Costa County:

Microsoft Azure Planning and Integration

Progent's Azure planning and integration consultants can help you with any aspect of Azure cloud integration such as requirements analysis, prerequisites assessment, system design, pilot testing, implementation, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN tunnels so your clients can safely access to Azure-based services, and Progent's Microsoft Gold-certified consultants can assist you integrate critical Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid environment that transparently combines physical datacenters with Azure-based resources.

Progent's Technical Response Center Response Times

Progent's Technical Response Center is dedicated to delivering the highest quality of online network support possible for both urgent and standard issues. For emergency problems that impact multiple users, crucial individuals, or a line-of-business application, the Technical Response Center is set up to engage within an hour. For non-critical problems, the TRC will in less than two hours. Under any circumstance, your trouble ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on each resolved problem to verify you are satisfied with the results and willing to close the ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Office and Office 365 Consulting

Progent's Office and Office 365 experts can help businesses to incorporate Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive productivity solution that offers fast ROI and promotes improved business outcomes. Progent can assist your company to interface Office or Office 365 apps with each other and with additional key Microsoft platforms such as SharePoint, Exchange Server and SQL Server. Progent's consultants can also help you fix compatibility problems between various releases of Microsoft Office desktop and can provide live online Microsoft Office and Office 365 training to individuals or teams.

Cost-effective Online Service

Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. (See Progent's client testimonials). Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of on-premises support visits. Progent provides a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals.

Skype for Business Consulting

Progent's Skype for Business experts can provide online and on-premises expertise for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms such as Cisco UC. Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.

SQL Server Programming Help

Progent's SQL Server application programmers can assist you to build and support database applications based on Microsoft's SQL Server RDBMS. Progent adheres to industry best lifecycle management practices to build scalable, easy-to-manage SQL Server database applications and is able to work with a client's management to deliver projects in a timely and cost-effective way. Progent for can help you to build SQL Server solutions by providing a broad array of professional services such as functional specs, data tier architecture, T-SQL programming, software installation, capacity planning, performance tuning, backup/recovery, replication mechanisms, security, and disaster recovery/business continuity planning.

Progent White Paper: Outsourcing Benefits
Progent has produced a white paper that discusses the benefits a small business can derive from outsourcing network management functions. To view this summary and learn how outsourcing can conserve costs, simplify management, and maximize efficiency, visit Small Business Information Technology Outsourcing Benefits.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you require technical help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.

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