Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda

Businesses in Contra Costa County take advantage of IT outsourcing to cut costs and enhance productivity. IT outsourcing offers a small company the services of skilled professionals while avoiding the high cost of supporting a large internal IT staff. Outsourcing allows your company's management to focus on your core business while still having affordable access to superior IT support.

Surveys show that small businesses are attracted to IT outsourcing in order to:

  • Improve management's focus
  • Control the costs of operations
  • Free management resources
  • Access top notch technical expertise
  • Add important resources on an as-needed vs. full-time basis

IT outsourcing services from Progent align with the practical needs of small businesses who don't have the time or budget to spend months negotiating complex contracts with giant outsourcing firms but who want the breadth of expertise and ready availability that individual consultants can't provide.

Progent offers a variety of IT outsourcing services for small businesses in Contra Costa County:


ProSight LAN Watch Server and Desktop Remote Monitoring Service

ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity. Learn about the complete ProSight family of value-priced network monitoring and management services for small and mid-size organizations.

Efficient Pricing Model

Progent's simple per-minute billing model has no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other extra charges that drive up service. For remote support from Progent during normal business hours, you only get billed for the actual time spent resolving your issue. If it only takes ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's expert is actually on premises solving your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you may be charged for our expertís travel time, but not a higher emergency rate. Since Progent has a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available expert is usually close by to assist. Progent can in addition provide on-premises service to most zip codes in the United States within one business day of answering a service request. Progent's online support group has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

iPhone Integration and Management

Progent's iPhone and iPad integration consultants can provide cost-effective remote consulting to assist your business to design, configure, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for quick jobs to help you through occasional technical bottlenecks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and scalable network infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the business value of your information system.

Windows Server 2008 Expertise

The complexity and integration demands of Windows Server 2008 R2 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and building efficient and comprehensive business technology solutions. The experience of Progent's certified Windows Server consultants, with an average of over 10 years of background supporting Microsoft-based technology, assures your success in maintaining and managing your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to assess the benefits of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates on-premises resources with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Temporary Chief Information Officer

Progent can supply businesses with an IT management expert who can serve as a temporary or part-time Chief Information Officer. This experienced IT officer can provide long-term direction to assist you to integrate appropriate technology to enhance business processes so they align more closely with your business goals. Your business can create and implement a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer. Key tasks Progent's temporary CIO can carry out include strategic planning, rationalizing IT budgets, creating and tracking models for TCO and ROI, optimizing workflows, negotiating with vendors, establishing security and compliance policies, business impact analysis, automating data center management, software revision management, network asset documentation control, and disaster recovery preparedness.

Enterprise Project Management Engineering Support

For advanced project management assistance, Progent offers access to senior information technology professionals with years of background as IT project managers for application development, information systems deployment, and process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer world-class management expertise to help enterprise clients to adhere to leading practices to ensure that major projects are completed on time and on budget.

White Paper: Advantages of Outsourcing and Co-sourcing Network Support from Progent

Progent has created a white paper that details the advantages organizations of all sizes can derive from outsourcing or co-sourcing IT services from Progent. Progent's IT Outsourcing and Co-sourcing white paper describes Progent's proven service delivery model for IT support that can range from router troubleshooting to advanced application development. The report also explains how Progent's outsourcing services can help clients to save money, improve productivity, and increase the value of their information system. To read Progent's white paper, click: Benefits of Outsourcing and Co-sourcing Network Support from Progent.

Microsoft Dynamics GP 2015 R2 Consultants

Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, works with popular smart phones and tablets, allows one-time sign-on with Azure AD, and tightens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and hands-on experience to resolve the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this powerful product.

Azure Integration

Progent's Microsoft Azure planning and integration consultants can assist you with any aspect of Azure cloud migration including needs definition, prerequisites assessment, system design, pre-production testing, deployment, centralized administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid environment that seamlessly integrates on-premises datacenters with Azure-based services.

Windows Server Essentials Consulting

Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that enables small businesses to transition from the older physical on-premises datacenter to the new hybrid computing paradigm that includes both local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer budget-friendly remote consulting and technical support for Windows Server Essentials. Progent can help you to evaluate the potential business benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud design for your network environment. Progent offers full-service project management support so you can plan and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure planning and integration consulting services.) Progent also offers continuing consulting, troubleshooting, and training.

White Paper: Outsourcing Advantages
Progent has written a white paper that summarizes the advantages a small company can realize by outsourcing IT management functions. To view this white paper and find out the reasons outsourcing can reduce expenses, streamline management, and maximize efficiency, click Small Business Information Technology Outsourcing Benefits.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need technical support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.
















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