Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Businesses in Contra Costa County take advantage of IT outsourcing to cut costs and enhance productivity. IT outsourcing offers a small company the services of skilled professionals while avoiding the high cost of supporting a large internal IT staff. Outsourcing allows your company's management to focus on your core business while still having affordable access to superior IT support.

Surveys show that small businesses are attracted to IT outsourcing in order to:

  • Improve management's focus
  • Control the costs of operations
  • Free management resources
  • Access top notch technical expertise
  • Add important resources on an as-needed vs. full-time basis

IT outsourcing services from Progent align with the practical needs of small businesses who don't have the time or budget to spend months negotiating complex contracts with giant outsourcing firms but who want the breadth of expertise and ready availability that individual consultants can't provide.

Progent offers a variety of IT outsourcing services for small businesses in Contra Costa County:


Temporary CIO Services

Progent can provide companies with an information management professional who can act as a part-time CIO. This veteran IT officer can provide strategic direction to help your company to deploy sensible technology to enhance business processes so they align better with your business goals. Your business can develop and install a well thought out information technology strategy without absorbing the expense of a full-time Chief Information Officer. Key services Progent's temporary Chief Information Officer can perform include strategic planning, establishing IT budgets, creating and tracking models for Return on Investment, reengineering business processes, reviewing contracts with vendors, defining security standards, business impact analysis, automating network administration, software revision control, network asset documentation management, and disaster recovery planning.

Cisco Wi-Fi Controller Integration

Progent's Cisco wireless controller experts can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest Wi-Fi controller technology. Progent can provide expertise for hardware-based and software-based wireless controllers and can assist you to decide which type is appropriare for your Wi-Fi environment. For 802.11ac Wave 2 Wi-Fi controller appliances from Cisco, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller consulting.

Microsoft SQL Server 2008 Support

Progentís Microsoft certified consultants can offer small and medium size businesses expert MS SQL Server 2008 help. Microsoft SQL Server 2008 is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of advanced business programs that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT network. Progent can also assist you to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2008.

Cost-effective Remote Technical Support

Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. (See Progent's client testimonials). Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service visits. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers.

Cisco CCIE Qualified Engineers

Progent is the leading source of convenient, immediate, and economical access to CCIE Certified consultants. Cisco Certified Internetwork Experts are highly-qualified networking gurus who earn this prestigious certification only as a result of intense testing by Cisco. CCIEs can resolve even the most complicated issues associated with network planning, setup, repair, and support. Progentís CCIE experts work intimately with Cisco in-house staff in identifying problems with Cisco's IOS software and devising workarounds or acquiring patches to resolve anomalies. Progent can provide quick contact with a CCIE by phone so you are able to receive instant assistance for complex network troubles that are impacting your business but are beyond the scope of your usual IT service providers.

ProSight LAN Watch Server and Desktop Monitoring Managed Service

ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network. Learn about the entire ProSight series of value-priced network management outsourcing services for small businesses.

Windows Active Directory Consulting

Progent's Microsoft-certified Active Directory consultants have extensive experience troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, removal of test software configuration objects in on-line Active Directory systems, and repair of failed installations of AD and AD-dependent software. Progent is also skilled in using advanced Active Directory utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important issues including Active Directory naming conventions, hierarchical structure, IT administration model, selection and design of group policy objects, as well as protection and auditing definitions. Progent can also evaluate the impacts of alternate server and service configurations on capability and performance. Progent can help businesses to design and install deployments of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

White Paper: Advantages of Outsourcing
Progent has produced a report that summarizes the benefits a small business can derive from outsourcing IT administration functions. To view this summary and find out the various ways outsourcing can reduce costs, streamline management, and maximize efficiency, click Small Business IT Outsourcing White Paper.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need computer support, information technology outsourcing, or high-level expertise from a Progent consultant, call 925-362-2400 or visit Contact Progent.
















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