Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Businesses in Contra Costa County take advantage of IT outsourcing to cut costs and enhance productivity. IT outsourcing offers a small company the services of skilled professionals while avoiding the high cost of supporting a large internal IT staff. Outsourcing allows your company's management to focus on your core business while still having affordable access to superior IT support.

Surveys show that small businesses are attracted to IT outsourcing in order to:

  • Improve management's focus
  • Control the costs of operations
  • Free management resources
  • Access top notch technical expertise
  • Add important resources on an as-needed vs. full-time basis

IT outsourcing services from Progent align with the practical needs of small businesses who don't have the time or budget to spend months negotiating complex contracts with giant outsourcing firms but who want the breadth of expertise and ready availability that individual consultants can't provide.

Progent offers a variety of IT outsourcing services for small businesses in Contra Costa County:

Colocation Data Center Migration and Support

There are several hundred enterprise-level colocation centers in the San Francisco Bay Area and larger metropolitan areas across the U.S., and Progent's Internet data center consulting professionals can improve your systemís reliability and performance by helping you choose a colocation facility that addresses the individual requirements of your company including geographic proximity, space, connectivity, budget, and extra additional features and services. Progentís data center support services are designed for businesses with equipment located at collocation hosting sites and in need of timely on-premises help at the colo site as well as online support from Microsoft and Cisco certified professionals. Progent provides a variety of colocation center consulting services including network architecture analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, development and installation of fault tolerant configurations, architecting and deploying layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server cluster configurations.

Microsoft System Center 2012 Operations Manager Consulting

Progent has a long track record both delivering System Center Operations Manager support and using this mature monitoring application to enhance information system reliability, throughput, and protection. Progent can help you to plan and implement System Center 2012 R2 Operations Manager or you can outsource problem response to Progent's Microsoft-qualified support engineers. With years of network maintenance background, Progent's Information Technology consultants can also respond quickly to the information generated by Microsoft System Center Operations Manager to ensure that mission-critical systems stay online. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to upgrade efficiently from SCOM 2012 to SCOM 2016.

Microsoft Windows Server 2008 Support

The complexity and integration demands of Microsoft Windows Server 2008 R2 requires an IT expert with hands-on experience and diverse knowledge in architecting and deploying cohesive and comprehensive business technology environments. The experience of Progent's seasoned Windows Server 2008 experts, with an average of over 10 years of background integrating Microsoft-powered solutions, assures your success in maintaining and troubleshooting your Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 consultants can also assist you to evaluate the business value of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Configuration Manager 2016 Hybrid Cloud Integration

System Center Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides network health reporting, allows safe self service, and delivers a single point of control for administering multi-OS networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help you with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

Progent's Test and Training Lab

The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento, California can be used for piloting mission-critical applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new technologies. For Progent customers who lack sufficient in-house resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting

Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, previously known as CallManager, or with Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, configuring SIP trunks and CUBE session border controllers, installing ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco SRST systems for survivability.

Exchange 2016 Migration Support Services

Progent's MS Exchange 2016 Server migration consultants can assist you in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Microsoft Windows 10 Planning and Migration Support

Progent's Microsoft-certified Windows 10 planning consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 offered by Progent's consultants include ROI estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile device management, telecommuter access, data and identity security, automated provisioning and management, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and post-migration Call Center support services.

System Center 2016 Operations Manager Consulting

Microsoft System Center 2016 Operations Manager helps to ensure top performance and dependable uptime for key workloads by providing centralized, cross-platform tracking of IT resources deployed throughout on-premises datacenters and cloud environments. Progent's consulting group can provide advanced remote and onsite expertise to help businesses of all sizes to plan, integrate, tune, update and troubleshoot SCOM 2016 solutions. Progent's SCOM 2016 consultants can help you to move to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 scope to include infrastructure based in public clouds by providing Azure consulting and Amazon AWS hybrid cloud solutions.

SQL Server 2008 Database Consulting

Progentís Microsoft certified consultants can provide small and mid-sized businesses advanced Microsoft SQL Server 2008 help. Microsoft SQL Server 2008 is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of enterprise-grade business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also assist you to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2008.

Unity Connection and Unity Express (CUE) planning, deployment and troubleshooting

Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager, is a converged voice messaging platform that promotes productive collaboration by providing a variety of options for retrieving voice messages within a framework that is simple to deploy and maintain. Unity Connection allows you to read and manage voice messages from your email inbox, browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your CUE deployment delivers significant business advantage.

White Paper: Outsourcing Advantages
Progent has put together a white paper that discusses the benefits a small business can derive by outsourcing network administration services. To read this summary and learn the reasons outsourcing can conserve costs, streamline administration, and enhance productivity, click Small Company Information Technology Outsourcing White Paper.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you are in need of computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.

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