Onsite Service Available in Fremont, Newark, Milpitas, Union City

By outsourcing IT services, small businesses in the Fremont area can manage IT costs and improve productivity. Outsourcing gives small businesses fast and reliable and access to computer consulting expertise without the substantial expense of recruiting and maintaining a capable in-house computer support group. IT outsourcing enables your business company to focus on business issues while qualified support professionals keep your network running smoothly.

Industry surveys indicate that the main motivation for small businesses to outsource IT support services are to:

  • Keep company management focused on business issues, not network support
  • Manage operating costs
  • Free up in-house IT resources for strategic projects
  • Gain dependable access to external technical expertise
  • Establish a sensible balance between in-house and outside IT skills

Outsourcing support services offered by Progent can help your company keep your IT budget from spiraling out of control while still meeting the business requirements of your information network. Progent's experience in providing consulting and technical support services to small businesses offers you enterprise-quality IT support at a price that fits a small-business budget. Progent offers comprehensive outsourcing packages and can also assist you on a project-by-project basis.

Progent offers small companies a broad range of network support services featured on Progent's web site. The following links describe a few of the services and advantages provided for companies in the Fremont area include:

Mac Support Services

Progent's consultants can provide Apple macOS and OS X users a range of IT services such as remote Apple macOS and OS X desktop support, help with Mac applications, Outlook for Mac and Microsoft Exchange integration, Apple macOS and OS X protection and network infrastructure engineering, co-existence between Mac and Microsoft Windows networks, and one-on-one training. For IT networks built solely on Mac or for systems that utilize a mix of Apple macOS and OS X, Linux, and MS Windows-based servers and desktops, Progent has the experience and knowledge to handle the challenge of architecting, installing, and maintaining a network solution that is reliable, safe, efficient, and aligned with your business objectives.

After-hours Online Technical Support

Progent's economical after-hours online technical support program provides clients round-the-clock access to remote technical support from Progent's TRC. Support services offered beyond regular business hours include fixing issues with Microsoft-based servers, MS Windows desktop support, help with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco networking products.

Desktop Technical Support

Progent offers a broad array of affordable services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 migration assistance, Windows 8.1 consulting expertise, Microsoft Windows 7 support, MS Office and Office 365 integration, and 64-bit operating system expertise.

Juniper Support

Progent's Juniper Networks-authorized network consultants can assist your company to plan and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued products to current versions. Progent's Junos OS consultants offer support for Juniper's flagship network control software to enable your business to simplify the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage networks that include a combination of Juniper's OS platforms.

Colocation Center Migration and Support

There are hundreds of enterprise-grade colocation centers in Northern California and larger cities throughout the U.S., and Progent's Internet data center support group can enhance your network's redundancy and performance by helping you select a colo facility that meets the individual needs of your business including geographic location, size, connectivity, affordability, and value-added features and services. Progentís colocation center IT services are designed for businesses with hardware located at collocation hosting facilities and in need of timely in-person help at the co-location facility as well as remote help from Microsoft and Cisco certified experts. Progent provides a variety of co-location center consulting services including network topology evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications networking, development and deployment of zero-downtime systems, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server cluster configurations.

Microsoft Windows Server 2008 R2 Consulting

The sophistication and versatility of Microsoft Windows Server 2008 calls for an IT professional with hands-on experience and diverse knowledge in architecting and deploying cohesive end-to-end business technology environments. The professional experience of Progent's Microsoft-certified Windows Server experts, averaging over ten years of background integrating Microsoft-based technology, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 experts can also assist you to evaluate the advantages of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates local resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

Microsoft Virtual Desktop Consultants

Microsoft's innovative VDI infrastructure that powers RDS simplifies desktop access, enhances performance, strengthens security, centralizes management, and provides a nearly seamless client experience. Progent's desktop virtualization consultants can help you to evaluate the business benefits of Microsoft's virtual desktop solutions, set up pilot and on-line environments, optimize your network infrastructure to accommodate virtual desktops effectively, assess and remediate security issues, and educate your network managers to utilize industry best practices to gain a fast ROI from desktop virtualization.

Citrix Desktop Virtualization Technology Experts

Progent's Citrix virtual desktop consultants can help your business to design, implement, administer, and troubleshoot a virtual Windows application delivery and management solution by offering XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network engineers can help you optimize your network for delivering server and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and maintain a remote datacenter that features high uptime, enhanced security, and rapid recovery. Progent can also help you manage and support other virtualization products from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Microsoft-certified Skype for Business Integration

Progent's Microsoft Skype for Business experts can provide online and onsite expertise for companies of any size to assess the costs/benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems such as Cisco UC. Progent's certified network security experts can assist you create and validate a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

Microsoft Office 365 Excel Consulting Services

Progent's Microsoft-certified Office 365 Excel consultants can assist you to develop state-of-the-art Excel-powered programs or provide 1-on-1 education in the sophisticated features of Microsoft Excel desktop and Microsoft Office 365 Excel. Progent's experts can also help you to create and maintain a secure, robust network and communications infrastructure to support your Excel solutions. Progent's SharePoint consultants can show you how use Excel Services to expand the power of Office Excel by integrating interactive Excel spreadsheets into business information portals, dashboards, and scorecards. Progent's Microsoft Dynamics professionals can demonstrate how to exchange information between Excel and platforms like Dynamics GP/Great Plains and MS Dynamics SL.

White Paper: Benefits of Outsourcing
Progent has published a report that explains the benefits a small organization can derive by outsourcing IT support services. To view this white paper and learn the various ways outsourcing can reduce expenses, simplify administration, and maximize productivity, click Small Firm IT Outsourcing Benefits.

Progent offers on-premises computer support, online consulting support, and optional round-the-clock urgent assistance in Fremont, Newark, Milpitas and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Fremont or anywhere in Silicon Valley and you are looking for computer support, IT outsourcing, or advanced services from a Progent professional, call 510-933-0400 or visit Contact Progent.

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