Onsite Service Available in Fremont, Newark, Milpitas, Union City

By outsourcing IT services, small businesses in the Fremont area can manage IT costs and improve productivity. Outsourcing gives small businesses fast and reliable and access to computer consulting expertise without the substantial expense of recruiting and maintaining a capable in-house computer support group. IT outsourcing enables your business company to focus on business issues while qualified support professionals keep your network running smoothly.

Industry surveys indicate that the main motivation for small businesses to outsource IT support services are to:

  • Keep company management focused on business issues, not network support
  • Manage operating costs
  • Free up in-house IT resources for strategic projects
  • Gain dependable access to external technical expertise
  • Establish a sensible balance between in-house and outside IT skills

Outsourcing support services offered by Progent can help your company keep your IT budget from spiraling out of control while still meeting the business requirements of your information network. Progent's experience in providing consulting and technical support services to small businesses offers you enterprise-quality IT support at a price that fits a small-business budget. Progent offers comprehensive outsourcing packages and can also assist you on a project-by-project basis.

Progent can deliver small companies a wide selection of IT support services featured on Progent's web site. The following links contain details a few of the support services and benefits available for companies in the Fremont area include:

Apple iPhone Integration

Progent's iPhone and iPad integration consultants can provide cost-effective online consulting to help you to design, configure, and fix any facet of your iOS and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT network.

Complete Reporting of IT Services

Progent's extensive service reporting system produces thorough descriptions of all services performed. Progent staff members have complete access to the details of assistance delivered by any team member to every client. This record of problems and solutions is organized as an easily retrievable and searchable archive that enables Progent's consultants to share their knowledge so that the overall effectiveness of Progent's support continually grows. Progent's service reporting also enables clients to understand how their technical services expenses are used and makes it simpler to take on service duties in house or to transfer to a new service provider.

High Availability Internet Connection Consulting Services

Few small companies have the internal expertise needed to work efficiently with multiple ISPs, generate the necessary configuration steps with Internet numbering organizations, and configure sophisticated routing protocols such as BGP and Hot Standby Router Protocol (HSRP). Progent's Internet connectivity consultants and Cisco CCIE-certified infrastructure consultants can help you to utilize advanced connectivity technology to create cost-effective fault-tolerant Internet connections.

Microsoft Windows Server 2012 R2 Integration

Progent's Microsoft-certified Windows Server 2012 support experts can assist you to assess the advantages of Windows Server 2012 R2 for your company, develop test environments and migration plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, team, create an enterprise-wide security strategy, automate network administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

Microsoft SQL Server 2014 Consulting Services

SQL Server 2014 incorporates significant enhancements in key areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consultants can provide efficient online and onsite services such as planning, deployment, management, troubleshooting, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment. If your organization is currently using Microsoft SQL Server 2014, Progent can assist you to perform an efficient upgrade to Microsoft SQL Server 2016.

Microsoft Windows Active Directory Consultants

Progent's Microsoft-certified staff have extensive experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, lost AD objects, cleanup of evaluation software configuration objects in production Active Directory environment, and restoration of failed installations of Active Directory and AD-dependent applications. Progent is also experienced in working with “expert only” AD utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can assist businesses to design and implement configurations of Active Directory Domain Services by delivering Windows Server 2008 R2 consulting services and Windows Server 2012 R2 consulting services.

Spam and Virus Filtering and Email Encryption Services

Email Guard is Progent's spam and email virus filtering and email encryption solution that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter.

SQL Server 2008 Database Support

Progent’s Microsoft certified consultants can provide small and mid-sized businesses expert Microsoft SQL Server 2008 help. SQL Server 2008 is a complete, Web-enabled database and data analysis platform that opens the door to the speedy development of advanced business applications that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. In addition to offering consulting, maintenance and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information network. Progent can also assist your organization to migrate to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2008.

Exchange 2010 Digital Voice Expertise

Improvements in Exchange 2010 for software-driven voice messaging include speech-to-text conversion for rapidly scanning your voice mail instead of listening to every call, automatic attendants to answer callers and help them to navigate your voice mail system, programmable call answering processes to transfer or scan calls based on Caller ID or contact data, and text messaging alerts about missed voice calls or voice mail. Progent's Microsoft Exchange 2010 consultants can help you to evaluate the business benefits and engineering challenges of replacing your current PBX solution with a voice mail environment powered by Microsoft Exchange 2010, design and install Microsoft Exchange Server 2010 with unified messaging functionality, and deliver ongoing online consulting support and maintenance services to speed up your ROI for integrating Microsoft Exchange 2010's voice messaging solution.

Security Vulnerability Testing Packages

Progent provides two low-cost service bundles designed to enable small companies to get a professional system security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive test of your network from outside your firewalled perimeter to determine potential gaps in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security consultant runs a network scan from an authorized computer inside your firewall to uncover vulnerabilities to internal attacks. The two security inventory services are configured and executed from a protected external site and feature a comprehensive report that analyzes the collected security information and recommends any needed improvements.

Progent White Paper: Reasons for Outsourcing
Progent has produced a report that discusses the advantages a small company can realize from outsourcing IT management services. To read this white paper and learn the various ways outsourcing can conserve costs, streamline management, and maximize productivity, click Small Firm Information Technology Outsourcing Benefits.

Progent provides onsite IT support, online troubleshooting support, and optional 24x7 emergency assistance in Fremont, Newark, Milpitas and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Fremont or anywhere in Silicon Valley and you require computer support, IT outsourcing, or top-level services from a certified Progent engineer, call 510-933-0400 or visit Contact Progent.

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