Onsite Service Available in Fremont, Newark, Milpitas, Union City

By outsourcing IT services, small businesses in the Fremont area can manage IT costs and improve productivity. Outsourcing gives small businesses fast and reliable and access to computer consulting expertise without the substantial expense of recruiting and maintaining a capable in-house computer support group. IT outsourcing enables your business company to focus on business issues while qualified support professionals keep your network running smoothly.

Industry surveys indicate that the main motivation for small businesses to outsource IT support services are to:

  • Keep company management focused on business issues, not network support
  • Manage operating costs
  • Free up in-house IT resources for strategic projects
  • Gain dependable access to external technical expertise
  • Establish a sensible balance between in-house and outside IT skills

Outsourcing support services offered by Progent can help your company keep your IT budget from spiraling out of control while still meeting the business requirements of your information network. Progent's experience in providing consulting and technical support services to small businesses offers you enterprise-quality IT support at a price that fits a small-business budget. Progent offers comprehensive outsourcing packages and can also assist you on a project-by-project basis.

Progent can deliver small and midsize companies a wide selection of computer consulting options featured on Progent's web site. Below links describe some of the support services and benefits available for companies in the Fremont area include:


Juniper Networks Consulting Services

Progent's Juniper Networks-certified network engineers can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and support your network infrastructure, and migrate efficiently from outdated devices to the latest releases. Progent's Junos OS consultants can provide support for Juniper's premiere network control software to enable you to simplify the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain environments that include a mix of Juniper's software platforms.

Microsoft Exchange Server 2010 Migration Consulting

Progent can provide comprehensive Microsoft Exchange 2010 upgrade consulting such as outsourced or co-sourced project management, site readiness preparation, project planning, cost estimates of new software licenses and equipment needed, suggested sourcing, pilot verification at a client's site or at Progent's testing lab, setting up temporary coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old system, and training for client's IT staff and users.

Office Access Application Programming

Progent's Microsoft Access consulting experts can provide economical online consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide expert assistance for application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers custom online training for Access application programming and DBA services.

Microsoft SQL Server Development Services

Progent's SQL Server developers can assist your organization to build and maintain database applications based on the SQL Server database platform. Progent adheres to industry best practices to create scalable, manageable SQL Server applications and is able to team with a customer's management to complete projects in a cost effective and cost-effective way. Progent for can assist your company to create SQL Server applications by offering a wide array of consulting services such as specification of features and scope, database modeling, T-SQL programming, software installation, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, replication mechanisms, security and compliance, and disaster recovery/business continuity planning.

Catalyst, Nexus and Meraki Switch Support Services

Progent's Cisco-certified CCIE network technology engineers offer advanced remote and on-premises support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that run the gamut from small businesses and campus networks to giant data centers and public clouds. Progent can show you how to deploy Cisco's rapidly improving switching technology to realize the speed, expandability, availability, virtualization support, security and manageability needed by your business. To learn about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For information about Progent's consulting services for Cisco's Nexus family of switches, refer to Nexus switch support. For details about Progent's support for Cisco Meraki switches, visit Meraki switches consulting services.

Progent's Technical Response Center (TRC) Customer Commitment

Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of online IT support possible for urgent as well as non-critical issues. For urgent problems that affect multiple workers, crucial personnel, or a line-of-business program, the Technical Response Center is set up to respond in less than an hour. For non-critical problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you on every resolved issue to make sure you are satisfied with the resolution and willing to close out the ticket. Find out more concerning Progent's TRC Customer Commitment.

Windows Server Failover Clustering Support

The failover cluster technology incorporated into the latest versions of MS Windows Server has been dramatically re-engineered to streamline the installation, configuration, and administration of server clusters and to offer improved levels of system dependability, protection, efficiency, and versatility. New or improved capabilities include automated cluster Validation, easier setup and installation, unified cluster administration, redesigned cluster infrastructure for maximum availability, better protection and quorum models, minimization of failure points, more disk and RAM capacity, enhancements for multi-site clusters, and live migration capability for Hyper-V virtual machines. Progent's Microsoft-certified cluster technology experts can assist you evaluate the advantages of failover clusters, design and implement an installation, educate your IT personnel to administer your cluster environment, provide ongoing consulting and technical help services, and produce and validate a disaster recovery procedure.

Business Intelligence Reporting Consulting Services

Progentís business information reporting consultants offer remote and onsite expertise to help you with any facet of BI reporting from debugging or enhancing reports to designing and deploying a comprehensive BI environment. Progent's BI consultants can help your company to support your existing BI system, assist you to upgrade reports and databases from an outdated reporting product to a current solution, and deliver as-needed remote training to meet your individual requirements. Progentís management reporting and analytics professionals offer expertise in all popular business intelligence reporting platforms such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Data Backup Consultants

Progent's backup experts can provide support for a wide array of products and services that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and desktops as well as notebooks and smartphones. Progent offers help for leading data protection products including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware Site Recovery Manager, and Solaris FLARs. Progent can help you to install, enhance, or maintain data backup systems for a variety of architectures such as on-premises, remote, cloud, or a mix. Also, Progent's System Center Data Protection Manager consultants can assist you to migrate from earlier versions of Data Protection Manager or from a different backup platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. In addition, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration consultants can help you to design and carry out an efficient upgrade from Data Protection Manager 2012 to DPM 2016 so you can benefit from close integration with Microsoft Windows Server 2016.

Progent White Paper: Reasons for Outsourcing
Progent has put together a report that summarizes the advantages a small organization can derive from outsourcing network management functions. To read this summary and find out the reasons outsourcing can reduce costs, simplify administration, and enhance productivity, click Small Business IT Outsourcing Benefits.

Progent can deliver on-premises IT support, remote consulting support, and optional round-the-clock urgent technical help in Fremont, Newark, Milpitas and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Fremont or anywhere in Silicon Valley and you need computer support, IT outsourcing, or high-level expertise from a certified Progent professional, call 510-933-0400 or visit Contact Progent.
















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