Onsite Service Available in Fremont, Newark, Milpitas, Union City

By outsourcing IT services, small businesses in the Fremont area can manage IT costs and improve productivity. Outsourcing gives small businesses fast and reliable and access to computer consulting expertise without the substantial expense of recruiting and maintaining a capable in-house computer support group. IT outsourcing enables your business company to focus on business issues while qualified support professionals keep your network running smoothly.

Industry surveys indicate that the main motivation for small businesses to outsource IT support services are to:

  • Keep company management focused on business issues, not network support
  • Manage operating costs
  • Free up in-house IT resources for strategic projects
  • Gain dependable access to external technical expertise
  • Establish a sensible balance between in-house and outside IT skills

Outsourcing support services offered by Progent can help your company keep your IT budget from spiraling out of control while still meeting the business requirements of your information network. Progent's experience in providing consulting and technical support services to small businesses offers you enterprise-quality IT support at a price that fits a small-business budget. Progent offers comprehensive outsourcing packages and can also assist you on a project-by-project basis.

Progent can provide small organizations a wide selection of network support options highlighted on Progent's web. The following links describe a few of the support services and benefits Progent offers for businesses in the Fremont area include:

Server Virtualization Solutions Consultants

Virtual server techniques enable IT organizations to operate several virtual machines on a single actual computer. Common usage scenarios for virtualization are hardware efficiency, inexpensive platforms for applications that only run on older operating systems, and economical segregation of software development or testing environments from on-line ones. Progent's virtual server engineers can provide Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 network virtualization consulting services, Windows 2008 Hyper-V Virtualization help, VMware vSphere deployment, and Citrix XenServer support. Progent can deploy virtual machines to maximize performance, reliability and manageability while simultaneously lowering expenses; propose and test disaster recovery strategies that reduce downtown in case of a catastrophic failure; and provide ongoing support, repair, and consulting assistance as virtualization technology evolves.

Office Word and Office 365 Word Consulting

Progent's certified Office Word and Office 365 Word experts offer a wide range of economical online consulting services to assist you to manage and troubleshoot your current Microsoft Word solution or help you to migrate to a newer version of Office Word. Support available from Progent's experts include VBA programming, isolating and fixing compatibility problems between different releases of Word, interfacing Word with other Microsoft Office apps like Office Excel and Outlook or with 3rd-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and remote Microsoft Office Word training classes tailored for individuals or groups.

Microsoft SQL Server 2008 Support Services

Progentís Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server 2008 support. SQL Server 2008 is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of enterprise-grade business applications that offer your company a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also help you to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2008.

Windows 8.1 Integration

Progent's Microsoft-certified Windows 8.1 experts can provide a range of IT outsourcing and co-sourcing services to assist organizations of all sizes to deploy, manage, and troubleshoot IT systems that include desktops, laptops, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project managers can assist to set up testing environments to assess Windows 8 and develop and execute Windows 8 migration projects following industry best practices. Progent's consultants can also provide Windows 10 migration help.

SQL Server 2012 Consulting

Progent can provide the expertise of certified SQL Server 2012 engineers and seasoned database application developers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and security consultants to help you to manage your Microsoft SQL Server 2012 solution and define an efficient and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also help you to migrate to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Wireless VoIP Phone Integration and Troubleshooting

Integration of Cisco's wireless IP phones usually demands that IT teams set up and fine tune numerous components of your Wi-Fi infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration consultants offer online and on-premises support to help your organization build and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

Cisco Aironet 802.11ac Wireless Access Point Planning and Configuration Help

Progent's Cisco-certified wireless consultants can assist your business to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the new IEEE 802.11ac Wi-Fi standard, making it possible to get three times the performance for your Wi-Fi network while extending the coverage area.

Progent's Technical Response Center Response Times

Progent's Technical Response Center (TRC) is committed to delivering the highest quality of online computer support offered anywhere for both emergency as well as standard issues. For emergency problems that impact many workers, vital individuals, or a line-of-business application, the TRC is set up to engage within an hour. For non-critical issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your trouble ticket will be generated quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected issue to confirm you are satisfied with the outcome and willing to close out the ticket. Learn more about Progent's TRC Customer Commitment.

Cisco Meraki 802.11ac Wireless Access Point Planning and Configuration Support services

Progent's Cisco Meraki wireless access point consultants provide online and onsite support to help organizations of any size to design, install, maintain, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a seamless ecosystem that provides the same access, responsiveness, security, ease of management and availability for wired and wireless users regardless of their location or computing device. (See Meraki switches configuration and management.)

Network Security Assessment Service Packages

Progent offers two economical service packages intended to enable small and midsize organizations to receive an objective network security evaluation from a qualified security expert. With Progent's External Security Inventory Checkup, a security engineer administers an extensive examination of your IT infrastructure from beyond your firewall to determine possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a security expert oversees a network scan from a secure machine inside your company firewall to evaluate vulnerabilities to internal threats. Both security inventory packages are set up and run from a secured remote site and include a comprehensive technical report that interprets the collected security data and recommends any called for remediation.

Progent White Paper: Benefits of Outsourcing
Progent has written a report that explains the advantages a small business can realize from outsourcing IT management services. To view this summary and find out the reasons outsourcing can control expenses, streamline management, and enhance productivity, visit Small Firm Information Technology Outsourcing Advantages.

Progent provides on-premises network support, remote troubleshooting services, and optional 24x7 emergency assistance in Fremont, Newark, Milpitas and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Fremont or anywhere in Silicon Valley and you are looking for technical assistance, information technology outsourcing, or high-level expertise from a Progent professional, call 510-933-0400 or visit Contact Progent.

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