Onsite Service Available in Fremont, Newark, Milpitas, Union City

By outsourcing IT services, small businesses in the Fremont area can manage IT costs and improve productivity. Outsourcing gives small businesses fast and reliable and access to computer consulting expertise without the substantial expense of recruiting and maintaining a capable in-house computer support group. IT outsourcing enables your business company to focus on business issues while qualified support professionals keep your network running smoothly.

Industry surveys indicate that the main motivation for small businesses to outsource IT support services are to:

  • Keep company management focused on business issues, not network support
  • Manage operating costs
  • Free up in-house IT resources for strategic projects
  • Gain dependable access to external technical expertise
  • Establish a sensible balance between in-house and outside IT skills

Outsourcing support services offered by Progent can help your company keep your IT budget from spiraling out of control while still meeting the business requirements of your information network. Progent's experience in providing consulting and technical support services to small businesses offers you enterprise-quality IT support at a price that fits a small-business budget. Progent offers comprehensive outsourcing packages and can also assist you on a project-by-project basis.

Progent offers small and midsize organizations a broad range of network consulting services featured on Progent's web. The following links contain details a few of the services and advantages provided for businesses in the Fremont area include:

Microsoft Exchange Server 2010 Consultants

Progent's Microsoft-certified Exchange 2010 Server consultants can assist your organization to manage and debug your existing Exchange 2010 Server deployment or provide the expertise of certified Exchange Server 2016 consultants and Office 365 Exchange Online specialists to help you determine the benefits of upgrading to a modern edition of Microsoft Exchange that delivers fast payback by increasing your productivity, lowering the expense of hardware and support, streamlining administration, and consolidating your vital communications platforms.

Progent's Technical Response Center Response Times

Progent's Technical Response Center (TRC) is committed to providing the best level of remote computer support available for emergency as well as non-critical issues. For urgent problems that affect many workers, crucial people, or a line-of-business program, the TRC is set up to respond in less than an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your ticket will be created quickly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will contact you on each resolved problem to confirm you are satisfied with the results and willing to close the ticket. Find out more concerning Progent's TRC Customer Commitment.

Cisco Unity Connection and Unity Express (CUE) planning, deployment and troubleshooting

Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a unified voicemail platform that accelerates productive collaboration by providing a variety of options for accessing calls and messages within an environment that is simple to deploy and maintain. Unity Connection lets you read and manage your voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and corporate satellite offices with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and technical support services to make sure your voice messaging deployment delivers significant competitive advantage.

ProSight WAN Watch Infrastructure Monitoring and Management

ProSight WAN Watch network infrastructure management service makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn about the entire ProSight portfolio of affordable network monitoring and management services for small and medium-size organizations

Hyper-V Support Services

Progent's certified Hyper-V engineers can assist you to evaluate the possible advantages of Hyper-V-powered virtualization for your company, perform test implementations to validate Hyper-V's operation with your line-of-business software, assess your network architecture for smooth operation with virtual server solutions, assist you to create Windows 2016 Hyper-V hybrid cloud solutions or carry out a Windows Server 2012 R2 migration, train your network management staff to monitor and manage Hyper-V, provide expert consulting support for enhancing the protection of your virtual machines, design and test business continuity processes that maximize network availability, and provide continuing consulting and maintenance including affordable online troubleshooting and comprehensive Help Desk outsourcing.

Data Loss and Data Leakage Prevention Expertise and Outbound Email Content Filtering Technology

Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for monitoring the content of email messages and attachments and preventing users from sending confidential or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and keep compliant with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about the complete ProSight line of affordable network monitoring and management services for small organizations

Colocation Center Migration and Consulting

There are hundreds of enterprise-level colocation centers in the San Francisco Bay Area and major cities throughout the U.S., and Progent's Internet data center support team can enhance your systemís reliability and performance by helping you choose a remote data center facility that addresses the specific requirements of your enterprise such as geographic location, size, connectivity, budget, and value-added features and services. Progentís colocation center support services are intended for businesses with hardware housed at colocation hosting sites and in need of timely in-person service at the colo facility as well as online help from Microsoft and Cisco qualified professionals. Progent offers a variety of co-location center consulting services such as system topology analysis, Windows and Linux server installation and maintenance, tech support for server and communications infrastructure, design and installation of high availability configurations, defining and deploying layered security structures, firewall configuration and support, designing load balancing environments, and creating fault tolerant server and storage cluster systems.

Office Access Database Application Programming

Progent's Microsoft Access consulting experts offer economical online support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced support for Access application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online training for Access application programming and database management.

Microsoft Virtual Desktop Help

Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines client access, improves performance, tightens data security, centralizes administration, and offers a nearly transparent client experience. Progent's Windows Server 2008 R2 consultants can help your company to assess the strategic advantages of Microsoft's desktop virtualization technologies, set up pilot and on-line deployments, improve your system infrastructure to support virtual clients efficiently, assess and resolve security problems, and educate your network managers to follow industry best practices to gain maximum payback from client virtualization.

Progent White Paper: Reasons for Outsourcing
Progent has published a report that explains the benefits a small company can derive by outsourcing IT administration services. To view this document and learn how outsourcing can conserve costs, streamline management, and enhance productivity, visit Small Business Information Technology Outsourcing Advantages.

Progent provides on-premises IT support, phone-based consulting support, and optional round-the-clock emergency technical help in Fremont, Newark, Milpitas and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Fremont or anywhere in Silicon Valley and you are in need of computer support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 510-933-0400 or visit Contact Progent.

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