Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can provide small and midsize companies a wide selection of network support options highlighted on Progent's web site. Below links describe some of the services and benefits Progent can provide for companies in the San Francisco Bay Area and California Central Valley:

Desktop Services

Progent offers a broad array of affordable desktop support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows, Apple OS X, or popular editions of Linux. Progent's desktop support and management services include online and on-site help and vary from emergency help to comprehensive outsourcing of desktop administration and technical support.

Microsoft ISA Server and Forefront Threat Management Gateway Help

Microsoft ISA Server 2006 and its replacement Microsoft Forefront Threat Management Gateway are software platforms that include an application-layer firewall able to guard systems from external and inside threats. Both of these platforms provide deep examination of network protocols to uncover attacks that can elude early-generation firewalls. Microsoft ISA Server 2006 was replaced by Forefront TMG 2010, which is based on ISA Server 2006's architecture while delivering a number of enhanced features. Forefront TMG has been retired by Microsoft, and the gateway security features offered by the product are now usually handled by dedicated hardware appliances from companies that include Cisco, Barracuda, SonicWALL and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services integration and management.) Progent offers online Forefront TMG 2010 support services and Microsoft ISA Server expertise to help you manage and debug your legacy firewall environment, and Progent can help you to migrate efficiently to a modern security solution by providing planning, configuration, optimization, training and troubleshooting.

VMware Site Recovery Manager Disaster Recovery Consultants

VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.

Dynamics GP 2015 R2 Consultants and Developers

Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud integration, works with popular handheld devices, permits single sign-on with Microsoft Azure AD, and tightens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and hands-on experience to address the critical technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the return on your investment in this powerful product.

High Availability Internet Connectivity Consulting Services

Few small organizations have the in-house experience needed to coordinate efficiently with multiple Internet Provides, generate the required documentation processes with Internet numbering organizations, and setup sophisticated routing mechanisms like as Border Gateway Protocol (BGP) and HSRP. Progent's Internet connectivity consulting staff and Cisco CCIE network engineers can assist you to apply the latest connectivity technology to implement affordable fault-tolerant Internet links.

Data Backup/Restore Consulting Services

Progent's backup engineers can provide support for a wide array of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux servers and desktops plus laptops and smartphones. Progent can provide consulting support for all major backup platforms including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware Site Recovery Manager (SRM), and Oracle Solaris FLARs. Progent's consultants can assist you to install, enhance, or troubleshoot backup/restore solutions for a variety of environments including local, remote, cloud, or a mix. In addition, Progent's System Center Data Protection Manager consultants can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. In addition, Progent's System Center Data Protection Manager 2016 (DPM 2016) migration consultants can assist you to plan and implement an efficient migration from Data Protection Manager 2012 to Data Protection Manager 2016 so you can benefit from close integration with Windows 2016.

Private Cloud Hosting and Management Services

Progent's Private CloudHosting options offer complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of availability and scalability and is in addition simple to move to any data center. Progent's Private Cloud Hosting services are based on mature virtualization platforms that enable small businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

Video Conferencing and Telepresence Consulting Support

Progent offers the support of an accredited video conferencing consultant with expertise integrating technology from the leading video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can assist your company to design, configure, upgrade, or troubleshoot a telepresence solution that preserves your current investment and optimizes the strategic value of your information network. Progent can also provide the expertise of network infrastructure consultants able to help companies of any size to build and maintain a network that provides the speed, dependability, protection, and scalability required to accommodate your video conferencing/telepresence solution.

Microsoft SQL Server Programming Help

Progent's SQL Server application programmers can assist you to build and support applications based on Microsoft's SQL Server RDBMS. Progent follows industry best practices to create scalable, manageable SQL Server applications and is able to work with a client's IT staff to deliver projects in a cost effective and cost-effective way. Progent for can help you to create Microsoft SQL Server solutions by providing a broad range of professional services including requirements analysis, database modeling, T-SQL coding, software installation, capacity planning, performance tuning, backup/recovery, replication mechanisms, security and compliance, and business continuity.

White Paper: Outsourcing Benefits
Progent has produced a white paper that discusses the benefits a small company can derive from outsourcing IT management services. To read this document and find out how outsourcing can control expenses, streamline management, and enhance efficiency, visit Small Firm Information Technology Outsourcing Benefits.

Progent can deliver on-premises network support, online consulting support, and optional round-the-clock emergency technical help in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you require technical assistance, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.

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