Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can provide small and midsize businesses a variety of network support services highlighted on Progent's web site. The following links describe some of the services and benefits Progent can provide for companies in the San Francisco Bay Area and California Central Valley:

ISA Server and Forefront TMG Server Consulting

Microsoft Internet Security and Acceleration (ISA) Server and its replacement Forefront TMG 2010 are software solutions that include an application-aware firewall that can protect networks from outside and internal threats. The two products perform in-depth examination of network protocols to detect exploits that can get by legacy firewalls. ISA Server 2006 was replaced by Microsoft Forefront TMG, which is built on ISA Server 2006's technology while delivering a number of enhanced features. Forefront TMG 2010 has in turn been retired by Microsoft, and the gateway security functions provided by the product are now typically handled by purpose-built hardware devices from vendors such as Cisco, Check Point, Juniper and WatchGuard. (See Cisco ASA Firewall with Firepower Services integration and support.) Progent provides online Forefront Threat Management Gateway support services and Microsoft ISA Server 2006 consulting services to help you maintain and debug your older firewall environment, and Progent can help you to migrate smoothly to a modern security solution by providing planning, configuration, tuning, IT staff training and debugging.

Exchange 2010 Migration Support

Progent offers comprehensive Exchange Server 2010 upgrade consulting including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, cost estimates of new software licenses and hardware required, recommended vendor sourcing, pilot testing at a customer's site or at Progent's testing lab, setting up temporary coexistence of Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous servers, and webinar training for client's IT staff and users.

Disaster Recovery/Business Continuity Planning

Progent's disaster recovery professionals can show you how to design a disaster recovery plan to prepare for a total network failure. Progent can show you how to define a complete disaster recovery plan that includes scheduled disaster recovery assessments and drills so that when a catastrophic failure happens, you reduce network downtime. Progent's Microsoft and Cisco-authorized professionals can also help you to create an affordable, zero-downtime network architecture that takes into account reliability issues involving a broad array of infrastructure technologies and procedures. Progent's business continuity experts can assist you to prepare for the broader issues associated with keeping your business operational after a catastrophe by taking into account not only IT issues but other problems such as alerting key personnel, locating alternate office space, accessing replacement vehicles, hiring substitute workers, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery consultants can show you how to design and build a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

Progent's ProSight Ransomware Preparedness Report

The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Virtual Server Solutions Support Services

Virtual server technologies allow businesses to run several virtual machines on one actual computer. Typical applications for virtualization are resource consolidation, low-cost platforms for programs that only run on outdated OS software, and economical isolation of application programming or testing environments from on-line ones. Progent's virtualization technology engineers can provide Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 network and server virtualization support services, Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere and NSX deployment, and Citrix Virtualization assistance. Progent can install virtual machines to optimize speed, fault tolerance and manageability while at the same time cutting costs; propose and test disaster recovery strategies that minimize productivity loss in the event of a catastrophic failure; and provide continuing maintenance, troubleshooting, and consulting services as computer technology advances.

MySQL Development and DBA Services

Progent's MySQL application programmers, database architects, and DBAs can provide affordable online DBA or software programming support and can assist organizations of all sizes to integrate and manage MySQL in a reliable network environment that offers high levels of speed, expandability, and protection. Progent also has proven skill assisting businesses to migrate applications from an Oracle environment to MySQL.

Progent White Paper: Why Outsource?
Progent has published a report that summarizes the advantages a small business can derive by outsourcing network support services. To view this document and learn how outsourcing can conserve costs, streamline management, and enhance efficiency, click Small Company IT Outsourcing White Paper.

Progent provides onsite computer help, online technical support, and optional 24x7 urgent assistance in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you require computer help, IT outsourcing, or high-level services from a Progent consultant, call 510-300-1400 or visit Contact Progent.

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