Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can provide small and midsize companies a variety of IT outsourcing services featured on Progent's web site. Below links describe some of the services and benefits Progent offers for businesses in the San Francisco Bay Area and California Central Valley:


Microsoft System Center 2012 Operations Manager Consulting

Progent has an extensive background both delivering System Center Operations Manager (SCOM) consulting services and using this powerful monitoring software to increase network reliability, performance, and security. Progent can help you to integrate System Center 2012 R2 Operations Manager or your business can outsource problem response to Progent's Microsoft-qualified network engineers. With years of server management experience, Progent's Information Technology professionals can also respond quickly to the alerts generated by System Center Operations Manager to ensure that mission-critical systems stay up and running. Progent also offers Microsoft System Center 2016 Operations Manager consulting services to help you to migrate efficiently from SCOM 2012 to Operations Manager 2016.

Microsoft Skype for Business Support

Progent's Microsoft Skype for Business experts can provide remote and on-premises consulting services for companies of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you design and validate a security environment for your Skype for Business deployment that meets regulatory standards.

Microsoft Desktop Virtualization Consultants

Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies client access, enhances responsiveness, tightens data security, unifies management, and offers a nearly seamless client environment. Progent's Windows Server 2008 R2 engineers can help you to evaluate the business benefits of Microsoft's virtual desktop technologies, configure pilot and production environments, optimize your network architecture to accommodate virtualized clients effectively, evaluate and remediate security problems, and educate your IT managers to utilize best practices to gain a fast ROI from client virtualization.

Progent Test and Training Lab

Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento, California can be used for testing mission-critical applications, developing cost-effective system upgrade methodologies, assessing and tuning performance, designing or validating business continuity strategies, mitigating compatibility problems, and building training environments for new technologies. For Progent clients who lack adequate in-house resources to assemble effective pilot environments, the lab cuts capital outlay and technical risk and helps keep vital network projects on schedule.

System Center 2012 Virtual Machine Manager Consulting

Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to move from an older release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM ecosystem so you realize maximum return on investment. Progent also offers SCVMM 2016 migration expertise to help your organization to plan and execute an efficient upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from new assurance features, high availability VMM storage options, and other improvements.

MS Exchange 2010 Voice Messaging Consulting

Enhancements in Microsoft Exchange 2010 for software-driven telephony include speech-to-text preview for quickly scanning your messages rather than listening to each call, digital attendants to answer callers and help them to navigate your voice messaging system, rules-based answering processes to forward or scan incoming calls depending on Caller ID or contact data, and text notifications about missed voice calls or voice mail. Progent's Microsoft Exchange Server 2010 professionals can help your company to assess the cost advantages and engineering risks of swapping your existing PBX solution with a voice mail system based on Exchange Server 2010, design and deploy Microsoft Exchange Server 2010 with unified messaging functionality, and deliver ongoing online technical support and management services to speed up your ROI for integrating Exchange 2010's voice messaging technology.

White Paper: Reasons for Outsourcing
Progent has written a report that summarizes the benefits a small business can realize from outsourcing IT administration services. To read this white paper and learn how outsourcing can reduce expenses, streamline management, and enhance productivity, click Small Business Information Technology Outsourcing White Paper.

Progent can deliver onsite IT help, online troubleshooting support, and optional 24x7 urgent assistance in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you require computer support, IT outsourcing, or advanced services from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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