Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can provide small businesses a variety of IT support services highlighted on Progent's web site. Below links contain details a few of the support services and advantages Progent can provide for businesses in the San Francisco Bay Area and California Central Valley:


Interactive Virtual Training Classes for Desktop Applications

Progent provides online classes for an array of productivity applications. Progent's Online training covers areas such as Microsoft Office 365 Excel and Power BI reporting, Office 365 Word VBA macro development, PowerPoint co-editing, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Webinar-based learning provides the benefits of conventional classroom seminars, including instant interaction between students and trainers, but avoids the expenses of travel and the challenge of trying to synchronize the availability of multiple trainees. Available to single students or classes of any size, live online education allows the trainer to conduct the seminar from a remote office and the students can be dispersed throughout a campus or all over the the U.S. Progent's online training supports powerful teaching tools such as broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specific topics or longer in time and broader in coverage.

Exchange 2013 Planning

Exchange 2013 includes major enhancements to the capabilities of Exchange 2010 and introduces powerful new features plus a revamped architecture. These enhancements affect key areas such as ease of administration, availability, security, cost of ownership, teamwork, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can deliver online or onsite expertise to assist your organization to manage, optimize and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

System Center Configuration Manager Consulting

Progent's Microsoft-certified consultanting team offers System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize and streamline the management of your PCs and Cloud-connected mobile devices. Progent can assist you to upgrade efficiently to SCCM 2016 from an older change management platform or help you to enhance your current SCCM 2016 ecosystem to support your evolving business needs.

Configuration and Debugging Support for ASA 5500-X Firewalls with Firepower Services

The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can help you to maintain your legacy PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to design, deploy, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Windows 8.1 Migration

Progent's Microsoft-certified Windows 8.1 consulting experts can provide a range of consulting services to assist organizations of all sizes to maintain, administer, and repair IT systems that include workstations, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 migration assistance.

Network Security Inventory Service Packages

Progent provides two economical service bundles created to enable small companies to receive an impartial network security evaluation from a qualified security expert. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your IT infrastructure from outside your firewalled perimeter to uncover possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer oversees a network scan from an authorized computer within your company firewall to evaluate the risk to internal attacks. Both security inventory packages are set up and executed from a protected external location and feature a complete report that analyzes the scanned security data and recommends any needed corrective actions.

High Availability Internet Connection Consulting

Few small companies have the in-house experience needed to coordinate effectively with multiple ISPs, generate the required configuration steps with Internet numbering organizations, and configure sophisticated routing mechanisms such as Border Gateway Protocol (BGP) and Hot Standby Router Protocol (HSRP). Progent's Internet access consultants and Cisco CCIE-certified engineers can help you to apply advanced connectivity technology to implement cost-effective non-stop ISP connections.

NetApp SAN Storage Deployment and Maintenance Consulting {Services

Progent can provide enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN environments efficiently based on industry best practices.

Virtual Machine Manager 2016 Hybrid Cloud Management

System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is intended to offer a unified solution for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with any aspect of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate smoothly from legacy releases of VMM, design workflows for creating and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, connect your private cloud resources with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the potential advantages of the latest technologies like Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts can provide advanced Windows Hyper-V consulting and VMware ESXi expertise.

White Paper: Why Outsource?
Progent has written a white paper that summarizes the advantages a small company can derive from outsourcing IT administration functions. To read this document and learn the reasons outsourcing can conserve costs, simplify administration, and maximize productivity, click Small Firm IT Outsourcing Benefits.

Progent offers onsite IT help, online consulting services, and optional 24x7 emergency technical help in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you require technical support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 510-300-1400 or visit Contact Progent.
















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