Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can deliver small organizations a variety of network consulting services highlighted on Progent's web. Below links describe some of the support services and benefits Progent can provide for businesses in the San Francisco Bay Area and California Central Valley:


Microsoft Skype for Business Support

Progent's Microsoft-certified Skype for Business consultants offer remote and on-premises expertise for companies of all sizes to evaluate the benefits of migrating to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms like Cisco Video Interop Server. Progent's certified network security consultants can help you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.

Video Conferencing Consulting Services

Progent can provide the services of an accredited video conferencing engineer with expertise integrating technology from the major video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can assist you to design, install, expand, or troubleshoot a video conferencing environment that preserves your current investment and maximizes the strategic value of your information system. Progent can also provide the services of infrastructure consultants able to assist companies of any size to create and maintain a network that provides the performance, dependability, protection, and scalability required to support your telepresence environment.

Exchange Server 2016 Consulting

MS Exchange Server 2016's streamlined architecture allows simpler deployment and scale, more efficient utilization of hardware resources, and more effective management. Microsoft Exchange 2016 also offers tighter collaboration with Office 365 apps, compatibility with Windows Server 2016, faster I/O throughput, expanded data loss protection and recovery, more extensive interaction with smart phones and tablets, comprehensive browser-based administration, and a feature-rich Outlook web client interface. With Microsoft Exchange Server 2013 support terminated and Microsoft Exchange 2007 and MS Exchange 2010 turning into outdated messaging environments, businesses have good reason to consider upgrading to MS Exchange 2016 Server. Progent's certified Microsoft Exchange Server 2016 migration consultants can help your company to assess the strategic benefits and costs of moving to Microsoft Exchange 2016 Server; determine if an on-premises, cloud-based, or hybrid data center environment is the most sensible set up for your situation; design and document a deployment plan that makes optimal use of your current hardware and software; and execute a migration from your legacy Exchange system to a unified messaging ecosystem based on MS Exchange 2016 Server.

Data Loss and Data Leakage Prevention Expertise and Outbound Email Content Filtering Technology

Progent's data loss prevention (DLP) consultants and data leakage protection consultants can help businesses to configure Progent's Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of email messages and attachments and blocking users from sending confidential or inappropriate information or spam. Email Guard's outbound email content filtering technology can also help avoid reputation loss and stay compliant with industry privacy standards and government mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Business Application Integration and Enterprise Resource Planning Expertise

Progent can provide in-depth consulting help for popular accounting applications, permitting you to build efficient, low-cost and complete IT solutions that address the unique requirements of your organization. Progent's Microsoft Dynamics software consultants can assist your company to adapt Microsoft's major accounting applications by providing support services such as Microsoft Dynamics Axapta Financials programming, Microsoft Dynamics Navision Software training, Microsoft Dynamics Retail Management System Software integration, and Microsoft Dynamics Solomon accounting software consulting. In addition, Progent supports Manufacturing Resource Planning solutions from other manufacturers that provide financials, ERP, Manufacturing Resource Planning, supply chain management, plus solutions for human resources, sales, and retail management. ERP products supported by Progent's consultants include Macola ERP, and MAS 90 ERP.

Oracle Database Administration Support

Progent offers affordable access to an Oracle certified expert for Oracle database administration services or an Oracle software programmer. Progent can help you to create efficient mechanisms for key Oracle database administration tasks such as performance tuning, backup and restore strategies, and information protection, or mentor your in-house staff how to follow industry leading practices for simplifying major administration procedures.

System Center 2012 Virtual Machine Manager Consulting and Troubleshooting

Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist businesses of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to move from an earlier version of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get the highest possible return on investment.

Economical Remote Technical Support

Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. (Check out Progent's client testimonials). Progent's certified service experts can assist clients to analyze and fix network issues without the cost or time loss of in-person support visits. Progent provides a streamlined, web-based registration process for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals.

Wireless IP Phone Integration

Successful integration of Cisco's wireless VoIP phones usually demands that you set up and fine tune many components of your Wi-Fi infrastructure including APs, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration experts can provide online and onsite assistance to help your organization create and administer a Cisco wireless IP phone solution by delivering services that range from troubleshooting the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

Cisco CCIE Certified Engineers

Progent offers easy, immediate, and affordable access to CCIE consultants. Cisco Certified Internetwork Experts are elite network experts who are awarded this top-level certification only as a result of thorough examination by Cisco. CCIEs can resolve the most complex problems associated with network design, integration, troubleshooting, and support. Progentís CCIE consultants cooperate intimately with Cisco in-house staff in analyzing problems with Cisco's IOS platform and developing fixes or acquiring patches to resolve problems. Progent offers quick contact with a CCIE by telephone so that you are able to receive immediate assistance for tough network problems that are hurting productivity but are outside the scope of your usual network support resources.

White Paper: Why Outsource?
Progent has written a white paper that summarizes the benefits a small business can derive by outsourcing IT management functions. To read this document and learn the reasons outsourcing can control costs, simplify management, and maximize productivity, click Small Firm IT Outsourcing Advantages.

Progent offers onsite network support, remote technical support, and optional round-the-clock emergency technical help in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you are in need of technical help, IT outsourcing, or top-level services from a Progent engineer, call 510-300-1400 or visit Contact Progent.
















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