Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can deliver small companies a wide selection of computer consulting options featured on Progent's web. The following links describe a few of the support services and benefits Progent offers for businesses in the San Francisco Bay Area and California Central Valley:


Microsoft Exchange Server 2013 Migration Consulting

Progent can provide comprehensive Exchange Server 2013 migration support services such as risk/benefit analysis, end-to-end project management, site analysis, specification of all new software and hardware needed, preparing your Active Directory forest and its domains to work with your Exchange 2013 environment, designing Database Availability Groups that provide HA and resilience to your mailbox servers, system testing at a client's site or at Progent's testing facility, setting up transitional coexistence between Exchange Server 2013 and previous versions of Exchange Server, implementation of the new system, decommissioning the old servers, and webinar training for customer's IT group and users.

Microsoft Office and Office 365 Consulting and Training

Progent's Microsoft Office and Office 365 experts can assist companies to integrate Microsoft Office desktop and Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that offers fast ROI and enables better business outcomes. Progent can help you to interface Microsoft Office or Office 365 apps with one another and with additional key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server. Progent can also help you resolve compatibility issues with different releases of Office and offers customized online Office and Office 365 instruction to individuals and groups.

Internet Connectivity Consultants

Progent offers access to the cost-effective services of online Internet connectivity experts to help your organization to assess or update your Internet services so your Internet connectivity solution matches your business needs. Support services available from Progent's engineers include assessment of your current bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a seamless move to a different ISP and/or service arrangement. Network provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures.

After-hours Remote Support

Progent's economical after-hours remote technical support program offers companies round-the-clock access to remote support from Progent's Technical Response Center. Services available outside regular work hours include fixing problems with Microsoft-based server products, MS Windows desktop support, assistance with MS Office applications, network and system backup and recovery, and basic routing and switching support for Cisco networking products.

SIP Trunks and CUBE Configuration Experts

Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration experts can help organizations of any size to design, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers affordable remote or on-premises expertise to assist you to migrate smoothly to an advanced unified communications environment that offers fast ROI. Progent's Gold-certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.

The Progent Test and Training Lab

Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento can be used for testing line-of-business applications, developing efficient migration procedures, assessing and tuning performance, planning or verifying disaster recovery strategies, mitigating compatibility problems, and building training systems for new technologies. For Progent customers who lack sufficient in-house resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital IT projects on schedule.

Lync 2013 Experts

Lync 2013 enables businesses of any size to build a manageable and protected communications ecosystem that permits the modern BYOD computing model with IM, real-time presence, web conferencing with application sharing, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts can help your company to assess the business benefits of Lync Server 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and future plans, implement Lync 2013 so as to speed up your ROI, and provide live online and on-premises training to your IT team and users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint.

Microsoft ISA Server and Forefront Threat Management Gateway Support

Microsoft ISA Server 2006 and its replacement Forefront TMG 2010 are software platforms that contain an application-layer firewall that can guard networks from external and internal attacks. The two products perform deep examination of Internet protocols to uncover attacks that can elude legacy firewalls. ISA Server 2006 was replaced by Forefront TMG 2010, which is based on ISA Server 2006's technology while delivering a number of improved capabilities. Forefront TMG 2010 has subsequently been retired by Microsoft, and the security functions provided by the platform are now usually taken over by dedicated hardware appliances from companies that include Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA Firewall with Firepower Services configuration and support.) Progent provides online Forefront TMG support services and Microsoft ISA Server consulting services to help you maintain and debug your older firewalls, and Progent can help your organization to migrate smoothly to a more current security platform by providing system design, integration, tuning, training and troubleshooting.

System Center 2016 Virtual Machine Manager Consultants

System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to provide a centralized mechanism for configuring and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate smoothly from legacy versions of Virtual Machine Manager, design workflows for building and deploying VMs and VM hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you evaluate the potential business benefits of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi support.

Microsoft SQL Server 2016 Consulting and Development

Microsoft SQL Server 2016 offers significant improvements in performance, scale, security and compliance, high-availability, mobile computing support, and built-in business intelligence. New features include PolyBase for handling relational and non-relational files simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft certified SQL Server 2016 consultants can provide remote and onsite support to help businesses of any size to design, implement, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

White Paper: Benefits of Outsourcing
Progent has published a white paper that explains the benefits a small company can derive by outsourcing network management functions. To view this document and find out how outsourcing can conserve costs, simplify administration, and enhance productivity, visit Small Firm Information Technology Outsourcing White Paper.

Progent provides onsite IT support, remote troubleshooting services, and optional 24x7 urgent technical help in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you need computer assistance, IT outsourcing, or high-level services from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.
















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