Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent offers small businesses a variety of IT outsourcing services featured on Progent's web. Below links describe a few of the services and advantages Progent offers for companies in the San Francisco Bay Area and California Central Valley:


Exchange 2013 DAG Expertise

A Database Availability Group (DAG) is the foundation of high availability (HA) and resilience for Microsoft Exchange Server 2013 Mailbox servers. First offered in Microsoft Exchange Server 2010, a DAG is a group of as many as 16 MBX servers where any DAG server can contain a replica of an Exchange mailbox database from any other DAG server. DAG servers cooperate with one another to restore automatically from failures that impact MBX databases. Progent's Microsoft certified Exchange consultants can provide DAG support services to help you plan, deploy and maintain a high availability environment for your Exchange mailboxes.

Cost-effective Remote Service

Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. (Take a look at Progent's client testimonials). Progent's certified service professionals can help clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. Progent provides a convenient, web-based registration process for first-time customers to address urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers.

Cisco VoIP and Unified Communications Consulting

Progent offers online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to design, deploy, manage and troubleshoot converged communications networks supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth backgrounds assisting companies of all sizes to build collaboration ecosystems by providing services that include Unified Communications Manager (CUCM) and CallManager system design and deployment, VoIP and IP video phones setup, and wireless IP phone solutions. Progent's consultants can help you with Cisco's extensive library of Unified Communications applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Attendant Console.

Internet Access Consulting

Progent offers access to the affordable support of online Internet connectivity consultants to help your company to assess or enhance your ISP services so your Internet connectivity solution matches your business requirements. Support services provided by Progent's engineers include assessment of your current bandwidth utilization, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service plan. Network provisioning can include optimizing current routers and switches and configuring additional ones, implementing firewalls, and upgrading fault-tolerant BGP configurations.

Business Intelligence Reporting Consulting Services

Progentís business information reporting consultants can provide remote and on premises consulting to assist you with any phase of business intelligence reporting from debugging or enhancing reports to designing and deploying an advanced business intelligence solution. Progent's BI experts can assist you to maintain your existing reporting system, assist you to upgrade databases and applications from a discontinued reporting product to a current solution, and deliver as-needed remote training to meet your individual requirements. Progentís business reporting and analytics consultants can provide experience in the leading BI reporting and visualization tools such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Designer.

SQL Server Development Support

Progent's SQL Server application developers can assist your organization to create and support database applications that utilize Microsoft's SQL Server database platform. Progent adheres to leading lifecycle management practices to create scalable, easy-to-manage SQL Server applications and is able to team with a client's IT staff to complete programs in a timely and affordable manner. Progent for can help you to build SQL Server applications by providing a wide selection of consulting services including functional specs, data tier architecture, T-SQL coding, software installation, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, synchronization mechanisms, security, and business continuity.

Microsoft Office Excel Consulting Services

Progent's certified Excel consultants can help you to create advanced Excel-powered programs or provide one-on-one training in the sophisticated features of Microsoft Excel desktop and Office 365 Excel. Progent's consultants can also help your company to build and manage a safe, robust network and communications infrastructure to host your Microsoft Excel solutions. Progent's SharePoint experts can show your company ways utilize Excel Services to expand the power of Microsoft Office Excel by incorporating dynamic spreadsheets into management information dashboards and scorecards. Progent's Microsoft Dynamics professionals can demonstrate how to exchange data between Excel 2007 and 2010 and products such as Dynamics GP and MS Dynamics SL.

Exchange Server 2016 Consultants

Microsoft Exchange 2016 Server's streamlined design permits simpler installation and expansion, better utilization of resources, and lower-cost administration. Microsoft Exchange 2016 Server also provides tighter collaboration with Office 365, support for Microsoft Windows Server 2016, higher I/O throughput, expanded data loss protection and recoverability, improved interaction with mobile devices, comprehensive browser-based management, and a more functional web client. With MS Exchange 2013 at end of life and MS Exchange Server 2007 and MS Exchange Server 2010 turning into legacy email environments, businesses should think about upgrading to MS Exchange 2016 Server. Progent's Microsoft Exchange 2016 migration consultants can help you to assess the strategic benefits and costs of migrating to MS Exchange 2016; decide whether an on-premises, cloud-based, or hybrid data center environment is the best set up for your requirements; create and test a migration plan that makes optimal use of your existing hardware and software; and execute an upgrade from your legacy Exchange technology to a unified messaging solution based on Microsoft Exchange Server 2016.

Microsoft Windows Active Directory Consulting

Progent's Microsoft-certified staff have deep knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of beta software configuration objects in on-line Active Directory systems, and fixing of failed installations of Active Directory and AD-dependent software. Progent is also proficient in working with advanced Active Directory utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can help companies to plan and implement deployments of Active Directory Domain Services by delivering Microsoft Windows Server 2008 R2 support services, Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

Virtual Server Technology Consultants

Virtualization techniques allow businesses to run several virtual machines on one actual processor. Common usage scenarios for virtual servers are resource efficiency, low-cost hosts for applications that require outdated operating systems, and economical quarantining of application development or testing environments from on-line systems. Progent's virtualization technology engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 network and server virtualization consulting, Microsoft Windows Hyper-V Virtual Server help, VMware vSphere deployment, and Citrix Virtualization assistance. Progent can configure virtual servers to maximize performance, reliability and ease of administration while at the same time cutting costs; suggest and test disaster recovery strategies that minimize downtown in the event of a catastrophic failure; and provide ongoing support, repair, and engineering assistance as computer technology evolves.

White Paper: Why Outsource?
Progent has published a white paper that discusses the advantages a small company can derive by outsourcing network management functions. To read this white paper and learn the reasons outsourcing can reduce costs, streamline management, and enhance efficiency, click Small Firm IT Outsourcing White Paper.

Progent can deliver on-premises network assistance, remote consulting services, and optional round-the-clock urgent assistance in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you need computer help, information technology outsourcing, or top-level services from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.
















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