Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can provide small businesses a wide selection of network consulting services featured on Progent's web. The following links contain details some of the services and benefits Progent can provide for companies in the San Francisco Bay Area and California Central Valley:


VMware Site Recovery Manager Disaster Recovery Consultants

VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.

Windows 8.1 Integration Services

Progent's certified Windows 8.1 consulting experts can provide a variety of IT outsourcing and co-sourcing services to help organizations of all sizes to support, administer, and troubleshoot environments that include desktops, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

Certified Microsoft Project Server and Project Online Consultants

Progent's Microsoft Project Server and Project Online experts offer advanced expertise in implementing and operating all versions of Microsoft Office Project and can provide a wide variety of affordable remote consulting services based on best practices to assist organizations of any size to receive all the benefits of this leading platform. Consulting support available from Progent include solution design, software configuration and upgrades, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.

Juniper Networks Consulting

Progent's Juniper Networks-certified network consultants can assist you to design and deploy Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate smoothly from outdated products to current releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to enable your business to simplify the management and improve the security of your Juniper VPN devices and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist you manage environments that include a combination of Juniper's OS platforms.

Microsoft Exchange 2013 Server Consulting

Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of Exchange 2010 and delivers powerful innovations as well as a redesigned structure. These improvements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can deliver remote or on-premises support to help you administer, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current release of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

Wireless VoIP Phone Solutions

Creating solutions with Cisco's wireless IP phones typically demands that you configure and fine tune numerous key pieces of your Wi-Fi environment such as wireless access points, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration experts can provide remote and on-premises assistance to help you create and manage a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the set up of an IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

System Center 2012 Operations Manager Consulting Services

Progent has long experience both delivering System Center Operations Manager (SCOM) support and deploying this server monitoring application to enhance network availability, throughput, and security. Progent can help you to plan and implement SCOM 2012 or your business can outsource server management to Progent's Microsoft-qualified network engineers. With years of network maintenance experience, Progent's IT consultants can also react quickly to the alerts generated by Microsoft Operations Manager to make sure that business-critical servers stay available. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to migrate cost-effectively from Operations Manager 2016 to Operations Manager 2016.

NetApp MetroCluster Disaster Preparedness Consulting

NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to provide fast, zero data loss disaster recovery (DR) between sites that are as far as 185 miles (300km) away from one another. Progent can provide access to a NetApp MetroCluster expert who can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by delivering help with tasks like assigning disk pools and shelf IDs, determining plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a configuration replication network, and verifying your MetroCluster DR system to prove adherence with industry standards and government mandates.

Disaster Recovery/Business Continuity Consultants

Progent can provide high-level online expertise for disaster recovery/business continuity planning, validation, and education to assist your company to respond to possible disasters, reduce service disruption for your vital network operations, eliminate lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can work closely with your executive and IT administration group to perform risk and business impact evaluation, identify dependencies, identify human and physical assets required to operate your organization, determine crucial network functions and specify acceptable recovery times, qualify hot backup sites, configure secure offsite connectivity for crucial workers, plan notification mechanisms and define responsibilities for personnel, write a comprehensive recovery plan, and provide training for management and technical staff to carry your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools proven in Microsoft's massive Azure public cloud.

Progent's Technical Response Center (TRC) Customer Commitment

Progent's Technical Response Center (TRC) is committed to providing the highest level of remote computer support services available for urgent and standard issues. For urgent issues that affect many workers, key people, or a mission-critical program, the Technical Response Center is set up to respond in less than an hour. For standard problems, the TRC is committed to respond in less than two hours. In all cases, your ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you on every corrected problem to confirm you are satisfied with the results and willing to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.

SyteLine/Infor CloudSuite Industrial ERP Consulting Services

Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing, distribution and service companies to manage supply chains and streamline critical business processes in order to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that can range from occasional advice to comprehensive solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and database administration. To learn more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Progent White Paper: Benefits of Outsourcing
Progent has published a white paper that discusses the advantages a small company can derive by outsourcing network administration services. To read this summary and learn the reasons outsourcing can conserve costs, streamline administration, and maximize efficiency, visit Small Firm Information Technology Outsourcing White Paper.

Progent can deliver onsite network help, remote technical services, and optional round-the-clock emergency assistance in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you are looking for computer assistance, IT outsourcing, or top-level expertise from a Progent engineer, call 510-300-1400 or visit Contact Progent.
















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