Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Small businesses in the San Francisco East Bay area use IT outsourcing to reduce costs and increase computing value. IT outsourcing gives even a small company access to highly-skilled people without the expense of maintaining a large in-house staff of IT personnel. IT outsourcing allows your company to concentrate money, attention and time on strengthening your core business while still enjoying the benefits of high-quality IT support.

Because of its recognized efficiency, IT outsourcing is growing dramatically, particularly among small businesses who until recently were relatively unfamiliar with the concept. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve company focus
  • Reduce and control operating costs
  • Free resources for other purposes
  • Gain access to world-class capabilities
  • Add key resources not available internally

Progent's outsourcing services are geared specifically to meet the budgetary and operational needs of small businesses who can't justify the expense of spending months negotiating complex outsourcing contracts and whose IT requirements typically rely on standard applications and architectures rather than highly customized environments.

Progent can provide small organizations a variety of IT outsourcing options featured on Progent's web site. The following links describe a few of the support services and benefits available for businesses in the San Francisco Bay Area and California Central Valley:


Cisco IOS Upgrade Support

If you includes Cisco appliances, you may be running an old release of IOS, the control software powering almost every Cisco router and current Cisco switches. Cisco often publishes updates to IOS in order to fix problems, shore up security weaknesses, or add functionality. Unfortunately, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco appliance and your system infrastructure. As an example, there may be limitations of local RAM that might cause a new OS release to execute improperly. Progent's Cisco CCIE-certified network engineers can provide a broad variety of support services related to updating Cisco IOS or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run inventories of your router software, propose sensible upgrades, prepare Cisco devices, copy images, activate and verify your new software, tune throughput, resolve issues, and teach your IT staff how to utilize any important new features.

Microsoft System Center 2016 Operations Manager Consulting

System Center 2016 Operations Manager is designed to promote consistent performance and maximum availability for critical applications by providing centralized, mixed-platform monitoring of IT infrastructure installed throughout local datacenters and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite support to help organizations of all sizes to design, implement, tune, enhance and repair Operations Manager 2016 deployments. Progent's SCOM 2016 consultants can help you to move to SCOM 2016 from earlier versions of Operations Manager or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a unified IT management ecosystem. Progent can also help you extend your SCOM 2016 scope to incorporate infrastructure based in public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

Desktop Support

Progent can deliver a broad range of cost-effective consulting and support services to assist your business to deploy, integrate, repair, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop support services include Windows 10 planning support, Windows 8.1 integration expertise, Microsoft Windows 7 technical support, MS Office and Office 365 integration, and 64-bit computing expertise.

Altaro VM Backup Certified Consultants

Altaro VM Backup software provides small organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure storage. Top features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for individual files and emails, extensive support for Windows CSV and for VMware vCenter for managing large-scale environments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide range of services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software. To learn more, go to Altaro VM Backup Consulting Services.

Microsoft Virtual Desktop Help

Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop access, enhances performance, strengthens security, unifies management, and provides an almost seamless client environment. Progent's Windows Server 2008 R2 consultants can help you to evaluate the business benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, improve your network architecture to accommodate virtual clients effectively, evaluate and remediate security issues, and educate your network administrators to utilize industry best practices to gain maximum payback from desktop virtualization.

Data Loss and Data Leakage Prevention (DLP) Consulting and Email Content Filtering Technology

Progent's data loss prevention (DLP) experts and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for monitoring the content of email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and stay in compliance with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Learn about Progent's entire ProSight portfolio of affordable network monitoring and management services for small and mid-size businesses

White Paper: Benefits of Outsourcing
Progent has put together a report that discusses the benefits a small organization can realize from outsourcing IT administration services. To read this summary and find out the various ways outsourcing can reduce costs, simplify management, and maximize efficiency, visit Small Firm IT Outsourcing White Paper.

Progent offers onsite computer assistance, online troubleshooting services, and optional 24x7 urgent technical help in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the San Francisco East Bay area and you are looking for computer support, information technology outsourcing, or high-level services from a certified Progent engineer, call 510-300-1400 or visit Contact Progent.
















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