Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

For small businesses in Monterey, Pacific Grove, Seaside and Carmel, IT outsourcing reduces costs and enhances network value. IT outsourcing gives your company regular access to IT consulting experts without requiring you to add to your in-house support staff. IT outsourcing allows you to focus on business objectives while experts take care of managing your network.

Until recently, IT outsourcing was thought to make sense only for large companies. Now, however, new technology and service delivery modes make IT outsourcing the smart choice for small businesses who want the best network support for the best price. Surveys show that small businesses use IT outsourcing for several key reasons:

  • Free management to pursue business goals
  • Leverage IT spending and improve operational efficiency
  • Refocus internal resources
  • Benefit from outside expertise
  • Expand technical scope, maintain in-house head count

Progent incorporates best-of-breed technology such as proactive server monitoring, remote access and automated network management to offer small businesses money-saving IT outsourcing programs that improve the reliability, security and productivity of your information network. With Progent, you do not have to commit to the long-term contracts common to the biggest IT outsourcing companies or put up with the limited availability of independent consultants or small consulting firms.

Progent offers a variety of IT outsourcing services for small businesses in Monterey, Pacific Grove, Seaside and Carmel:

Microsoft Windows 8.1 Migration

Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of IT outsourcing and co-sourcing services to help companies of all sizes to maintain, manage, and troubleshoot networks that incorporate workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

Google Android Smartphone and Tablet Integration

Progent's Android phone and tablet integration consulting have extensive experience delivering remote and on-premises assistance for businesses of any size who want to incorporate Android phones into their information networks so that users can work together while on the go. Progent offers the breadth of know-how to resolve technical problems that involve numerous vendors and that represent a mix of older and up-to-date technology. Progent offers cost-effective remote expertise to assist you with any stage of planning, deploying, managing and maintaining your BYOD solution. Progent can deliver as-needed technical support to assist you to handle particularly stubborn IT problems, or Progent can provide comprehensive project management support to help you finish major IT initiatives on time and within budget. Progent can help with local, cloud-centric, or hybrid networks and can provide support for all major operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or individual training to help you manage and use Android phones and tablets securely and productively.

Mac Help

Progent's engineers can provide Mac clients a range of services including remote Mac desktop support, help with Mac software, Office 365 Outlook for Mac and Exchange expertise, Mac protection and network infrastructure consulting, co-existence between Apple macOS and OS X and Windows networks, and one-on-one training. For business networks built exclusively on Mac or for environments that utilize a mix of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the experience and depth to handle the challenge of architecting, configuring, and maintaining an IT solution that is reliable, safe, fast, and aligned with your business goals.

After-hours Remote Technical Support

Progent's economical extended hours remote technical support program provides companies round-the-clock access to remote technical support from Progent's TRC. Services offered beyond regular business hours include resolving problems with Microsoft servers, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup/restore, and basic routing and switching help for Cisco technology.

Integration and Debugging Help with ASA 5500-X Firewalls with Firepower Services

The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your legacy PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist you to design, integrate, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Progent's ProSight Ransomware Preparedness Report

The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Computer Security Evaluation Service Packages

Progent provides two economical service bundles designed to allow small companies to receive an objective network security assessment from a certified security expert. With Progent's External Security Inventory Scan, a security professional runs an extensive examination of your IT infrastructure from beyond your firewall to determine possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert oversees a network scan from a secure machine inside your company firewall to uncover vulnerabilities to inside assaults. Both security inventory services are set up and executed from a protected external site and include a complete technical report that analyzes the collected security information and suggests appropriate remediation.

Amazon Marketplace Web Service (Amazon MWS) Consultants

Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.

Exchange 2010 IP Voice Help

Improvements in Exchange 2010 for digital voice messaging include voice-to-character conversion for quickly scanning your stored messages instead of listening to every call, automatic attendants to answer callers and assist them to work through your voice messaging menus, rules-based answering processes to transfer or filter calls depending on ID or contact information, and text alerts about missed calls or voice mail. While Exchange 2010 remains a widely used messaging solution, more powerful releases of Exchange Server have supplanted it. Progent's Exchange Server 2010 consultants can help your company to maintain and troubleshoot your existing Exchange 2010 deployment. Progent's Microsoft Exchange Server 2016 experts and Office 365 Exchange Online cloud integration consultants can also assist you to evaluate the strategic benefits and technical challenges of upgrading to a current, release of Exchange Server.

White Paper: Reasons for Outsourcing
Progent has written a white paper that explains the benefits a small business can derive by outsourcing network management functions. To read this summary and learn the reasons outsourcing can reduce costs, streamline management, and enhance productivity, click Small Company IT Outsourcing White Paper.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Monterey, Pacific Grove, Seaside, Carmel and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula areaand you require technical assistance, IT outsourcing, or advanced services from a Progent engineer, call 831-600-4300 or visit Contact Progent.

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