Onsite Service Available in Morgan Hill, Gilroy

Small businesses in Morgan Hill and Gilroy benefit from IT outsourcing by trimming IT expenses and increasing productivity. IT outsourcing offers small companies the services of experienced consultants without the need to build and manage a large internal support organization. Through IT outsourcing, you are free to focus on building your company while efficient service professionals keep your network running smoothly.

The growing popularity of IT outsourcing among small businesses is due to a variety of demonstrated benefits. Surveys indicate that the most common reasons for small businesses to use IT outsourcing include:

  • Give management more time to run the business
  • Get more impact from the IT budget
  • Free internal staff for business-critical tasks
  • Interact with high-level consultants
  • Create an efficient mix of internal and external support

Progent has provided IT outsourcing services to small businesses for years and now combines state-of-the-art technologies with proven best practices to help companies cut costs and enhance the business value of their information systems. Unlike the largest consulting companies, Progent does not require expensive, long-term support contracts or fixed retainers for support services provided during regular business hours. You pay only for services delivered and only for as long as you are satisfied with the results. In addition, Progent's size and depth of expertise means that you receive more consistent and responsive service than independent consultants or small consulting firms can deliver.

Progent offers a variety of IT outsourcing services for small businesses in Morgan Hill and Gilroy:


Offsite DPM-based Backup Service Package

Multi-site data backup is central to any serious business continuity strategy. Progentís affordable Offsite Data Protection Manager Backup Service Package incorporates the power of System Center Data Protection Manager with the world-class security facilities of the QTS (formerly Herakles) Data Center in Sacramento, California to deliver ongoing, non-disruptive offsite backup for up to 2.5TB of data from one or several of your Windows-powered servers. Progent's service package includes all configuration, management, and tracking required for a comprehensive offsite backup solution.

Network Firewall and Virtual Private Network Support

In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers enterprises expert support for solutions from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can show you how to create a detailed security plan and choose the right technologies from multiple suppliers to achieve your security objectives while sticking within your budget limits.

Spam and Virus Filtering and Email Encryption Services

Email Guard is Progent's spam and email virus security solution that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.

Cost-effective Online Service

Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. (See Progent's client testimonials). Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. Progent provides a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers.

Amazon Marketplace Web Service Developers

Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.

Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting

Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voicemail system that promotes productive collaboration by providing flexible set of alternatives for accessing voice messages within an environment that is easy to implement and manage. Cisco Unity Connection lets you access and manage voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses (SMBs) and corporate branch offices with as many as 500 workers. Progent's Cisco-certified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your voice messaging solution delivers the highest possible competitive value.

NetApp MetroCluster Disaster Preparedness Consulting

NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with continual replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles apart. Progent can provide access to a certified NetApp MetroCluster consultant who can assist your business to design, deploy, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR system to verify compliance with information assurance standards and government requirements.

Microsoft SharePoint Server 2013 Application Development

Progent has been delivering SharePoint consulting services since the initial SharePoint product was released more than a decade ago, and Progent has the scope of technical knowledge to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add significant business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; determine if an on-premises, online or hybrid configuration is most sensible for your company; and select the right version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in individual jobs related to your SharePoint 2013 deployment.

Exchange 2013 DAG Consultants

A Database Availability Group known as a DAG is the core of high availability for Exchange 2013 Mailbox (MBX) servers. First offered in Exchange 2010, a DAG is a collection of as many as 16 MBX servers in which any DAG server can host a replica of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to recover automatically from failures that impact MBX databases. Progent's Microsoft certified Exchange experts offer DAG consulting services to assist your organization to design, deploy and administer an HA solution for your Exchange 2013 mailbox servers.

Configuration Manager 2016 Hybrid Cloud Integration

Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, keeps track of network resources, guards against company data leakage, performs network health monitoring, enables safe self service, and offers a single control mechanism for administering multi-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help your organization with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.

Progent White Paper: Advantages of Outsourcing
Progent has produced a report that discusses the benefits a small business can realize from outsourcing IT administration functions. To view this white paper and find out how outsourcing can conserve expenses, simplify management, and enhance efficiency, click Small Firm IT Outsourcing Benefits.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Morgan Hill, Gilroy and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valleyand you require technical help, information technology outsourcing, or advanced services from a certified Progent professional, call 408-465-8400 or visit Contact Progent.
















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