Progent has provided IT outsourcing services to small businesses for years and now combines state-of-the-art technologies with proven best practices to help companies cut costs and enhance the business value of their information systems. Unlike the largest consulting companies, Progent does not require expensive, long-term support contracts or fixed retainers. You pay only for services delivered and only for as long as you are satisfied with the results. In addition, Progent's size and depth of expertise means that you receive more consistent and responsive service than independent consultants or small consulting firms can deliver.

Progent offers a variety of IT outsourcing services for small businesses in Morgan Hill and Gilroy:

	eCommerce Web Development		Progent can help you create web sites that are integrated with sales and inventory software to reduce the cost and improve the efficiency of online B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you create custom web solutions using standard development tools and or customize off-the-shelf applications so that they suit your special organizational needs.
	Project Management		Progent's Project Management team members are focused on providing clients with assistance for major upgrades and migrations in the course of their information technology systems' evolution to Microsoft's standards-based architecture. Progent has deep experience providing project planning services, management, documentation, and procurement coordination, and Progent's proven methodologies for upgrades and migrations ensure minimum impact to your organization.
	Great Plains Consulting		Progent can provide a Microsoft Great Plains consultant to maintain and improve your system. Progent can also help you plan and implement an efficient migration to Dynamics GP so that you preserve your information, improve your security, improve your reporting and analytics, take full advantage of Office support, and minimize business disruption by designing and adhering to an efficient migration strategy.
	Linux Developer Network Support		If you are creating UNIX or Linux software on a network that includes Microsoft-based servers, desktops and applications, Progent offers IT outsourcing services that keep your computer network up and running while freeing you to concentrate on your area of high-value expertise. By using advanced server monitoring and providing remote and on-site services as necessary, Progent provides Linux developer support that offers an affordable way to maintain an IT network that features high reliability, security and performance.
	Service Documentation		Progent's highly mature service reporting system produces detailed documentation for all delivered services. Every Progent staff member has complete access to all details of services delivered by any team member to every client. This record of problems and resolutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Progent's consultants to share their knowledge company-wide so that the overall effectiveness of Progent's support grows over time.
	Server Clustering		Progent provides Windows 2003 Server consultants to help your company implement clustered server environments that can potentially provide 100% application availability, even for normal IT maintenance functions. This redundancy is possible because a single server in a clustered environment can be brought off-line for maintenance functions without affecting users. Clustering also allows network personal to implement critical network security updates during normal business hours without reducing user productivity.
	Windows Active Directory Support Services		Progent's Microsoft-certified staff have broad experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted AD objects, cleanup of legacy test software configuration objects in production Active Directory systems, and restoration of failed installations of AD and AD-integrated software. Progent is also proficient in using “expert only” AD utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
	Value Pricing		Progent's simple hourly engagement model is founded on no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other extra charges that deceptively drive up support expenses. For remote support, you pay only for the actual time spent working on your solution. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For regularly scheduled on-site support work booked more than 24 hours in advance, you pay only for the time when our consultant is actually on-site solving your problems. There is a modest $35 on-site charge with no other travel fees or expenses billed. Just our value priced hourly fee billed to the actual time spent. For urgent same-day on-site service calls, you might have to pay for our consultant's travel time, but never a higher emergency or after-hours rate. Because Progent has a large pool of expert consultants located throughout the entire Northern California on-site service territory, an available expert is often close by to help.

White Paper: Why Outsource?
Progent has published a white paper that explains the benefits a small business can derive by outsourcing IT administration services. To view this summary and learn the various ways outsourcing can conserve expenses and enhance efficiency, visit Small Firm Information Technology Outsourcing Benefits.

Progent offers 24x7 onsite computer help and IT outsourcing services in Morgan Hill, Gilroy and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valleyand you need computer help, IT outsourcing, or high-level expertise from a certified Progent consultant:

Call 408-465-8400 or send email to information@progent.com