Onsite Service Available in Morgan Hill, Gilroy

Small businesses in Morgan Hill and Gilroy benefit from IT outsourcing by trimming IT expenses and increasing productivity. IT outsourcing offers small companies the services of experienced consultants without the need to build and manage a large internal support organization. Through IT outsourcing, you are free to focus on building your company while efficient service professionals keep your network running smoothly.

The growing popularity of IT outsourcing among small businesses is due to a variety of demonstrated benefits. Surveys indicate that the most common reasons for small businesses to use IT outsourcing include:

  • Give management more time to run the business
  • Get more impact from the IT budget
  • Free internal staff for business-critical tasks
  • Interact with high-level consultants
  • Create an efficient mix of internal and external support

Progent has provided IT outsourcing services to small businesses for years and now combines state-of-the-art technologies with proven best practices to help companies cut costs and enhance the business value of their information systems. Unlike the largest consulting companies, Progent does not require expensive, long-term support contracts or fixed retainers for support services provided during regular business hours. You pay only for services delivered and only for as long as you are satisfied with the results. In addition, Progent's size and depth of expertise means that you receive more consistent and responsive service than independent consultants or small consulting firms can deliver.

Progent offers a variety of IT outsourcing services for small businesses in Morgan Hill and Gilroy:


Interactive Virtual Training Classes for Desktop Applications

Progent provides live online classes for popular client software. Progent's Webinar training covers areas such as Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro programming, Publisher co-editing, Outlook security, Office 365 Access programming, Microsoft Dynamics GP customization, and Windows 10 configuration. Virtual training offers all the advantages of traditional in-person sessions, such as instant communication between students and trainers, but eliminates the costs of travel and the hassle of trying to accommodate the schedules of multiple students. Available to individuals or classes of any size, virtual training allows the trainer to conduct the class from a remote office while the clients can be dispersed throughout an office or all over the the U.S. Progent's online instruction deploys proven teaching tools like broadcast white boards, real-time questions, and collaborative desktops. Classes can be short and personalized to specific topics or longer in duration and broader in scope.

Microsoft SharePoint Server 2013 Consultants

Progent has been providing SharePoint consulting services since the first SharePoint product was released over a decade ago, and Progent has the scope of technical know-how to assist businesses of any size to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent can provide full project management services or can help in individual jobs associated with your SharePoint 2013 deployment.

VMware NSX Virtual Network Consultants

VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager and VMware NSX.

Enterprise Project Management Support

For advanced project management assistance, Progent offers the services of senior IT experts with years of background as technology project managers for program development, business systems implementation, and process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These proven project managers offer world-class management skills to assist enterprise customers to follow best practices to ensure that major projects are successfully completed on time and on budget.

Lync 2013 Consultants

Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to build a manageable and secure communications environment that supports the modern BYOD computing style with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN calling enabled for a broad range of desktop and mobile devices. Progent's certified Lync Server 2013 experts can assist your company to assess the business benefits of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed model suitable for your present and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your IT team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook clients, Word and PowerPoint.

Progent's Technical Response Center Response Times

Progent's Technical Response Center is dedicated to delivering the best level of online IT support offered anywhere for both urgent and non-critical problems. For urgent issues that impact many users, key individuals, or a mission-critical application, the TRC is set up to engage within an hour. For standard issues, the TRC is committed to respond within two hours. In all cases, your ticket will be generated promptly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on each corrected problem to confirm you are comfortable with the results and ready to close the trouble ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

MS Exchange 2013 DAG Expertise

A Database Availability Group known as a DAG is the basic unit of high availability (HA) and resilience for Microsoft Exchange Server 2013 Mailbox (MBX) servers. Introduced in Exchange Server 2010, a DAG is a collection of up to 16 MBX servers where any server in a DAG can host a copy of an Exchange mailbox database from any other DAG server. DAG servers work together to restore unassisted from failures that impact mailbox databases. Progent's Microsoft certified Exchange consultants offer DAG consulting services to assist your organization to design, configure and administer an HA environment for your Exchange mailboxes. Also, Progent's Microsoft Exchange 2016 experts can help you move your Exchange Server 2013 DAG deployment to Exchange 2016 Server.

MySQL Development and DBA Consulting

Progent's MySQL application programmers, database architects, and DBAs can provide cost-effective online DBA or application programming support and can assist organizations of any size to integrate and support MySQL in a dependable network infrastructure that provides advanced performance, expandability, and security. Progent also has experience helping businesses to migrate databases from an Oracle environment to MySQL.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service

ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity. Find out about the entire ProSight line of affordable managed services for small and medium-size organizations.

Progent White Paper: Outsourcing Advantages
Progent has produced a report that summarizes the advantages a small business can derive by outsourcing network management services. To view this document and find out the reasons outsourcing can conserve expenses, simplify management, and enhance productivity, click Small Company IT Outsourcing Advantages.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Morgan Hill, Gilroy and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valleyand you need computer support, IT outsourcing, or high-level services from a certified Progent consultant, call 408-465-8400 or visit Contact Progent.
















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