San Francisco North Bay
Napa, Vallejo, Calistoga:

With years of practical experience providing outsourcing services to small businesses, Progent can help your business achieve enterprise-class network support without expanding your permanent IT staff of forcing you to rely on the limited availability and resources of an individual consultant or small consulting firm.

Progent offers a variety of IT outsourcing services for small businesses in Napa County:

	System Center Operations Manager Support Services		Progent has lengthy experience both delivering support services for Microsoft Operations Manager (MOM) and using this powerful monitoring software to increase information system availability, performance and protection. Your business can outsource server management to Progent's Microsoft-qualified support experts. With years of server management background, Progent's Information Technology consultants can also act quickly on the information produced by System Center Operations Manager to make sure that business-critical servers stay available.
	Microsoft Excel Support		Progent's Excel consultants can assist your company to create advanced Excel-based applications or provide one-on-one training in the powerful features of MS Office Excel 2007. Progent's experts can also assist you to create and manage a safe, robust IT infrastructure to host your Microsoft Excel applications. Progent's SharePoint Server 2007 consultants can show you ways use Excel Services to extend the power of Excel 2007 by integrating dynamic Excel spreadsheets into management intelligence dashboards and scorecards. Progent's Microsoft Dynamics consultants can show you how to share data between Excel and products like Dynamics GP and Microsoft Dynamics NAV.
	Network Security Evaluation Packages		Progent offers two economical service packages created to let small and midsize companies to receive an objective system security evaluation from a qualified security expert. With Progent's External Security Inventory Scan, an engineer runs a comprehensive test of your network from outside your company firewall to determine possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security consultant oversees a system scan from a secure machine inside your company firewall to determine your exposure to internal attacks. The two security inventory packages are configured and executed from a protected external location and feature a comprehensive technical report that analyzes the scanned security data and suggests any called for improvements.
	Firewall and Virtual Private Network Consulting Services		In addition to supporting a broad range of security appliances from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for products from other major Firewall and VPN manufacturers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
	Urgent Remote Technical Support		Progent’s Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can help new and registered clients to troubleshoot and fix network issues without the cost or delay of in-person support calls. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers.
	Linux Developer Support		If you are creating UNIX or Linux applications on a network that includes Microsoft-based servers and desktops, Progent offers Information Technology outsourcing services that keep your computer network running smoothly while allowing you to concentrate on your area of expertise. By utilizing advanced server monitoring and offering remote and on-site support as you need it, Progent provides Linux developers a cost effective solution to maintain an IT network that features high availability, protection, and throughput.
	Crystal Reports, Microsoft Access, FRx Support Services		Progent can help you with dedicated management reporting packages such as SAP Crystal Reports and FRx Enterprise Reporting to streamline reporting on operations unique to your company and provide you with control of consolidations, financial reporting, budgeting and analytics. Progent can in addition give you access to professionals to help you with accounting software support such as Great Plains customization, Microsoft Dynamics SL troubleshooting, and Dynamics NAV deployment. Progent's accounting system experts can also help your company with generic applications like MS Access and MS Excel, which can be used by themselves or together with specialized reporting applications to turn corporate data into concise information that can drive informed management decisions.

Progent White Paper: Outsourcing Advantages
Progent has put together a report that discusses the advantages a small organization can realize by outsourcing IT support functions. To read this summary and find out the reasons outsourcing can conserve expenses, simplify administration, and enhance productivity, visit Small Company IT Outsourcing White Paper.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Napa, Vallejo, St. Helena, Calistoga, Benicia and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Napa Valley or anywhere in the San Francisco North Bay area and you require technical support, IT outsourcing, or high-level expertise from a Progent consultant:

Call 707-603-2323 or send email to information@progent.com