Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can deliver small and midsize businesses a broad range of network consulting options highlighted on Progent's web site. The following links describe some of the services and advantages Progent can provide for companies in the Palo Alto area:

ProSight DPS Automated Backup

ProSight DPS automated cloud backup and recovery services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out about Progent's entire ProSight family of value-priced network monitoring and management services for small and medium-size businesses

Exchange 2013 DAG Consultants

A Database Availability Group known as a DAG is the core of high availability (HA) and resilience for Exchange 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of up to 16 Mailbox servers where any DAG server can host a replica of an Exchange mailbox database from a different server. DAG servers work together to recover automatically from breakdowns that affect mailbox databases. Progent's certified Exchange consultants offer DAG consulting services to help you plan, install and manage an HA solution for your Exchange mailbox servers. Also, Progent's Microsoft Exchange 2016 experts can help you move your Exchange 2013 DAG deployment to Exchange 2016 Server.

Windows Server 2016 Hybrid Cloud Integration

Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.

Apple macOS and OS X Support

Progent's engineers can provide Apple macOS and OS X clients a variety of services such as remote Apple macOS and OS X desktop support, expertise with Mac software, Office 365 Outlook for Mac and Microsoft Exchange integration, Mac protection and network infrastructure consulting, integration between Apple macOS and OS X and Windows networks, and individual training. For business networks based solely on Apple macOS and OS X or for environments that utilize a mix of Mac, Linux, and Windows-based servers and workstations, Progent has the experience and knowledge to deal with the complexity of architecting, configuring, and supporting a network solution that is dependable, protected, efficient, and supportive of your company's objectives.

System Center 2016 Operations Manager Consulting

System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable availability for critical workloads by offering centralized, mixed-platform monitoring of IT infrastructure installed throughout on-premises systems and cloud environments. Progent's SCOM consulting team offers advanced online and onsite expertise to help organizations of all sizes to plan, integrate, tune, update and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can help your company to move to Operations Manager 2016 from older releases or from other monitoring platforms, or combine a variety of monitoring tools into a unified IT management solution. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources hosted on public clouds by delivering Azure integration and Amazon AWS hybrid cloud solutions.

BI Reporting Consulting

Progentís BI reporting experts can provide remote and onsite consulting to assist you with any aspect of business intelligence reporting ranging from troubleshooting or enhancing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to support your existing BI system, help you to upgrade reports from an outdated reporting product to a modern solution, and provide custom remote mentoring tailored to your specific requirements. Progentís business reporting consultants can provide experience in the leading business analytics reporting and visualization platforms including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.

Colocation Data Center Migration and Consulting

There are several hundred world-class Internet Data Centers in Northern California and major metropolitan areas throughout the U.S., and Progent's colocation center consulting experts can improve your systemís reliability and performance by helping you choose a remote data center site that addresses the specific needs of your organization such as geographic proximity, space, communications, budget, and value-added features and services. Progentís colocation center support services are intended for companies with hardware located at co-location hosting sites and requiring timely on-site help at the co-location site as well as remote support from Microsoft and Cisco certified professionals. Progent offers a selection of colocation center support services including network architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, development and deployment of non-stop systems, defining and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster systems.

Windows 7 Upgrade Support Services

Progent's Microsoft certified Windows 7 migration consultants can assist you to manage and troubleshoot Windows 7 PCs. Progent can also help you to evaluate the likely strategic advantages of moving to Microsoft Windows 8.1 or Windows 10. If it fits your business strategy to migrate, Progent's Windows 8 upgrade consultants and Windows 10 integration consultants can assist your IT organization to plan and implement a smooth upgrade to Windows 8.1 or Windows 10.

Windows Server Failover Clustering Support

The failover cluster feature set incorporated into the latest releases of Microsoft Windows Server has been radically redesigned to streamline the installation, configuration, and maintenance of server clusters and to offer improved levels of network availability, security, performance, and flexibility. New or improved features include cluster Validation, revamped setup and deployment, improved cluster administration, new cluster architecture for maximum availability, better protection and quorum structure, elimination of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's certified failover cluster experts can help you evaluate the business benefits of Windows clustering, plan and execute an installation, educate your IT staff to administer your cluster environment, deliver continuing consulting and support services, and produce and validate a disaster recovery plan. Progent's Windows Server 2016 disaster recovery consultants can assist you you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's Azure cloud.

White Paper: Advantages of Outsourcing
Progent has put together a white paper that explains the benefits a small organization can derive from outsourcing network support services. To view this summary and find out the various ways outsourcing can conserve costs, streamline management, and enhance productivity, visit Small Business IT Outsourcing Benefits.

Progent provides onsite IT help, remote troubleshooting support, and optional 24x7 urgent technical help in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are in need of computer help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 650-543-0400 or visit Contact Progent.

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