Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can deliver small and midsize businesses a broad range of IT outsourcing options highlighted on Progent's web site. The following links describe some of the support services and benefits available for companies in the Palo Alto area:

Exchange Server 2016 Consulting

MS Exchange Server 2016's new consolidated architecture allows easier installation and expansion, more efficient use of resources, and more effective management. MS Exchange 2016 Server also provides tighter collaboration with Office 365, compatibility with Microsoft Windows Server 2016, higher I/O throughput, expanded data loss protection and recoverability, improved support for smart phones and tablets, comprehensive browser-based administration, and a more functional web client interface. With MS Exchange Server 2013 support terminated and MS Exchange 2007 Server and Microsoft Exchange 2010 becoming legacy messaging environments, organizations have good reason to consider upgrading to Microsoft Exchange 2016. Progent's certified Microsoft Exchange Server 2016 consultants can assist your company to assess the business advantages and costs of moving to MS Exchange Server 2016; decide whether a local, cloud, or hybrid deployment is the most sensible choice for your situation; design and test a deployment project that makes maximum use of your current resources; and execute a migration from your legacy Exchange technology to a messaging ecosystem based on MS Exchange Server 2016.

After-hours Online Support

Progent's economical after-hours remote technical support program provides clients 24x7 access to online support from Progent's Technical Response Center. Services available beyond regular work hours include resolving problems with Microsoft server products, Microsoft Windows desktop support, help with MS Office applications, network and system backup and recovery, and basic routing and switching help for Cisco technology.

Lync 2013 Consultants

Lync 2013 enables businesses of any size to create a centrally managed and protected communications environment that supports a BYOD computing model with IM, real-time presence, web conferencing with application sharing and whiteboard, and both IP and PSTN telephony across a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your current and future goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT team and end users. Progent has expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook, Word and PowerPoint.

Microsoft-certified Skype for Business Consulting

Progent's Microsoft-certified Skype for Business experts offer remote and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you create and validate a security environment for your Skype for Business deployment that meets regulatory requirements.

Web Site Development Consulting

If you want to revamp your company web, develop in-house collaborative portals for areas such as human resources or employee education, build a powerful web presence for a new business, or create world-class, data-driven web applications, Progent can provide experienced web site designers and developers. Progent's team can also assist you to create and maintain a secure, fault-tolerant server and communications foundation to leverage your web solutions. For building and maintaining database-powered web applications, Progent offers SQL Server software development, Oracle database development and DBA consulting support, MySQL expertise, and Microsoft Office Access support.

Windows Server 2016 Hybrid Cloud Integration

Progent's Microsoft Gold-certified IT experts offer Windows Server 2016 migration consulting to help organizations of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

Data Backup/Restore Consulting Services

Progent's backup and restore experts can provide help for a broad array of products and technologies that deliver solutions for protecting Windows, Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent offers help for all major backup platforms such as Acronis Backup and Recovery, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can help your company to install, enhance, or maintain data backup systems for a variety of topologies such as on-premises, remote, cloud, or hybrid. Also, Progent's System Center Data Protection Manager (SCDPM) consultants can assist you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters.

Microsoft ISA Server and Forefront Threat Management Gateway Support

Microsoft ISA Server 2006 and its replacement Microsoft Forefront TMG are software platforms that contain an application-layer firewall that can protect networks from outside and inside attacks. Both platforms perform deep inspection of Internet protocols to detect attacks that can elude early-generation firewalls. Microsoft Internet Security and Acceleration Server was superseded by Microsoft Forefront TMG 2010, which is based on ISA Server's technology while providing a variety of improved features. Forefront TMG has subsequently been discontinued by Microsoft, and the security functions provided by the platform are now typically taken over by purpose-built hardware appliances from vendors such as Cisco, Barracuda, Juniper and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and management.) Progent provides advanced Microsoft Forefront TMG 2010 support services and ISA Server 2006 expertise to help you maintain and troubleshoot your older firewalls, and Progent can help you to upgrade smoothly to a modern firewall solution by providing system design, integration, optimization, IT staff training and troubleshooting.

Cost-effective Remote Service

Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. (See Progent's client testimonials). Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the expense or time loss of in-person support visits. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers.

Enterprise Project Management Consultants

For advanced project management assistance, Progent can provide access to veteran IT professionals with years of background as technology project managers for application development, information systems deployment, and business process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer world-class management skills to help enterprise clients to adhere to best practices to make sure strategic projects are successfully completed on time and within budget.

Progent White Paper: Why Outsource?
Progent has produced a report that explains the advantages a small organization can realize by outsourcing IT support functions. To read this white paper and learn the reasons outsourcing can reduce expenses, simplify management, and maximize productivity, click Small Business Information Technology Outsourcing Advantages.

Progent can deliver onsite IT support, online troubleshooting services, and optional 24x7 emergency technical help in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are in need of computer assistance, information technology outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 650-543-0400 or visit Contact Progent.

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