Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can provide small businesses a variety of computer consulting options highlighted on Progent's web. The following links contain details a few of the support services and benefits Progent can provide for companies in the Palo Alto area:

Windows Hyper-V Support Services

Progent's certified Hyper-V engineers can assist you to evaluate the potential benefits of Hyper-V-based virtualization for your business, perform pilot implementations to validate Hyper-V's operation with your production applications, assess your network and server architecture for optimal operation with virtual server technology, assist you to build Windows Server 2016 Hyper-V hybrid cloud solutions or implement a Windows Server 2012 R2 migration, train your network management staff to monitor and administer Hyper-V, provide expert consulting help for improving the protection of your virtual machines, design and test disaster recovery procedures that optimize system availability, and provide continuing consulting and technical support including low-cost remote repair and turn-key Help Desk services.

Cisco CCIE Certified Network Experts

Progent is the leading source of convenient, quick, and affordable access to CCIE support professionals. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this prestigious classification only through thorough examination by Cisco. CCIEs are able to handle even the most complicated problems associated with network design, implementation, troubleshooting, and maintenance. Progentís CCIE consultants work intimately with Cisco engineers in identifying problems with Cisco's IOS software and developing workarounds or obtaining patches to resolve problems. Progent offers quick access to a CCIE by telephone so that you can get immediate assistance for complex network troubles that are impacting your business but are outside the scope of your usual network support providers.

iPhone and iPad Integration

Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to assist your business to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or major engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you build or support a resilient, secure and efficient infrastructure that is best suited to your computing model. Progent can also provide online or on-premises training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that optimizes the strategic value of your IT system.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service

ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity. Read about Progent's entire ProSight series of low-cost network monitoring and management services for small and medium-size organizations.

System Center 2016 Consultants

Microsoft System Center 2016 delivers important improvements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; unified management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution..

Desktop Technical Services

Progent can deliver a wide range of cost-effective consulting and support services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop PC consulting services include Windows 10 planning support, Windows 8.1 integration, Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.

White Paper: Outsourcing Advantages
Progent has written a report that summarizes the advantages a small business can derive from outsourcing IT support functions. To read this document and find out the various ways outsourcing can control costs, simplify management, and maximize productivity, click Small Company IT Outsourcing Advantages.

Progent provides onsite computer assistance, remote technical support, and optional round-the-clock urgent assistance in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you require technical assistance, information technology outsourcing, or advanced expertise from a certified Progent professional, call 650-543-0400 or visit Contact Progent.

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