Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent offers small businesses a broad range of IT outsourcing services highlighted on Progent's web. The following links describe a few of the services and advantages Progent offers for businesses in the Palo Alto area:

Office 365 Excel Consulting and Training

Progent's certified Office 365 Excel application consultants can help your company to create advanced Excel-based applications or provide one-on-one training in the sophisticated capabilities of Microsoft Excel desktop and Office 365 Excel. Progent's consultants can also help your company to build and maintain a secure, dependable network and communications infrastructure to host your Excel applications. Progent's SharePoint experts can show you how use Excel Services to extend the capabilities of Microsoft Office Excel by integrating dynamic Excel spreadsheets into business intelligence portals, dashboards, and scorecards. Progent's Microsoft Dynamics specialists can demonstrate how to exchange information between Microsoft Office 365 Excel and products like Dynamics GP and Microsoft Dynamics SL.

Barracuda Backup and Disaster Recovery Consulting and Management

Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data produced locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to help you to plan, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology. For more information, go to Barracuda Backup and disaster recovery consulting.

Office and Office 365 Integration and Training

Progent's Office and Office 365 experts can help companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that offers quick ROI and enables improved business results. Progent can assist you to integrate Microsoft Office or Office 365 apps with one another and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to fix compatibility issues between different versions of Microsoft Office desktop and offers live online Microsoft Office and Office 365 instruction to individual users or groups.

MySQL Programming and DBA Consulting

Progent's MySQL software programmers, database architects, and DBAs can provide cost-effective online DBA or software development services and can help businesses of all sizes to configure and maintain MySQL in a reliable IT infrastructure that provides high levels of speed, scalability, and protection. Progent also has experience helping companies to migrate databases from Oracle to MySQL.

Wireless Integration

Progent's wireless integration consultants have wide-ranging backgrounds in the integration and maintenance of wireless networking technology and can help your IT team to design, configure, administer and repair wireless ecosystems that are compliant, resilient, scalable, simple to manage and use, able to handle your vital applications, and transparently incorporated into hybrid cloud environments. Online and on-premises Consulting services offered by Progent span a selection of wireless technologies such as smartphone and tablet management, Wi-Fi infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Microsoft Windows Active Directory Help

Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of test software configuration objects in production Active Directory environment, and fixing of unsuccessful installations of AD and AD-integrated applications. Progent is also experienced in working with “expert only” AD utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address key areas including Active Directory naming standards, hierarchical model, IT administration structure, utilization and structure of group policy objects, plus protection and auditing definitions. Progent can also anticipate the implications of alternate server and service implementations on capability and speed. Progent can assist companies to plan and implement configurations of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

By-the-Minute Pricing

Progent's simple by-the-minute billing policy has no complicated contracts, retainers or hidden fees. Many competitors have minimum billable time or other extra charges that drive up support costs. For remote support during regular business hours, you only get billed for the actual time spent resolving your problem. If it only takes ten minutes to fix your issue, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when a Progent consultant is actually onsite solving your issues. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you may be charged for our engineer’s travel time, but never an increased emergency rate. Since Progent has a large pool of consultants located within the entire Northern California service territory, an available consultant is typically near to help. Progent can in addition provide onsite support to the majority of zip codes in the U.S. within one business day of receiving a support request. Progent's remote support team has provided assistance to small businesses in every state (Refer to Progent's customer testimonials.)

Business Software Integration and Enterprise Resource Planning Support

Progent's Experts Team offers in-depth support in specific application areas, allowing you to tailor fast, affordable and cohesive network solutions that fit the specific requirements of your operation. Progent's application development consultants can help you to customize Microsoft's major business packages by providing a variety of services including Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting services, Dynamics GP/Great Plains Accounting Software training and programming, Microsoft Dynamics NAV Business Management Software integration, Microsoft Dynamics SL (Solomon) Business Accounting Software help, and Microsoft Dynamics RMS (Retail Management System) configuration.

Exchange Server 2010 Support

Progent's Microsoft-certified Exchange Server 2010 engineers can assist your organization to maintain and debug your current Exchange 2010 deployment or give you access to the expertise of certified Exchange 2016 professionals and Office 365 Exchange Online consultants to help you assess the benefits of upgrading to a modern version of Exchange that delivers fast ROI by improving your productivity, lowering the cost of equipment and service, streamlining administration, and consolidating your vital communications technologies.

White Paper: Benefits of Outsourcing
Progent has put together a report that explains the benefits a small business can realize from outsourcing IT management functions. To read this document and find out the reasons outsourcing can conserve costs, streamline management, and enhance efficiency, click Small Company Information Technology Outsourcing Benefits.

Progent can deliver on-premises IT help, phone-based technical services, and optional round-the-clock emergency technical help in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you need technical support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 650-543-0400 or visit Contact Progent.

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