Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can provide small and midsize companies a broad range of computer consulting services highlighted on Progent's web. The following links contain details some of the services and advantages available for companies in the Palo Alto area:


Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting

Progent's Cisco IP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, originally named CallManager, or with Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

Microsoft Dynamics NAV Software Planning, Development, and Support

The latest version of MS Dynamics NAV ERP offers powerful new features such as tailored Role Centers, improved BI and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP consultants offer programming, configuration and troubleshooting services to enable you to take advantage of MS Dynamics NAV. Progentís consultants can help you to connect MS Dynamics NAV to other services and applications. In addition, Progent can help your organization to create and analyze data warehouses so you can improve your knowledge of your business, attract more clients, expand your sales strategies, and build successful alliances.

Meraki 802.11ac Wireless Access Point Planning and Configuration Help

Progent's Meraki Wi-Fi access point experts offer remote and onsite support services to assist organizations of any size to design, install, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist you to configure and support Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (Refer to Cisco Meraki switches configuration and management.)

Microsoft SQL Server 2016 Consulting Services

Microsoft SQL Server 2016 introduces major improvements in speed, capacity, security and compliance, uptime, mobile computing support, and built-in business intelligence. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Jason integration, Row-level Security, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts offer online and on-premises support to assist organizations of any size to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

Cost-effective Online Technical Support

Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. (See Progent's customer testimonials). Progent's certified support professionals can assist customers to analyze and fix hardware and software problems without the expense or time loss of in-person service visits. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers.

Cisco CCIE Qualified Engineers

Progent can provide convenient, quick, and cost-effective access to CCIE Certified engineers. CCIEs are highly-qualified networking gurus who earn this prestigious classification only through thorough examination by Cisco. CCIEs can resolve even the most complicated problems associated with network design, deployment, troubleshooting, and service. Progentís CCIE experts work closely with Cisco in-house staff in analyzing problems with Cisco's IOS software and developing fixes or obtaining software updates to resolve anomalies. Progent offers fast contact with a CCIE by phone so that you can receive instant assistance for complex network problems that are hurting productivity but are outside the scope of your usual IT support providers.

Wireless VoIP Phone Solutions

Integration of Cisco's wireless VoIP phones usually requires that IT teams set up and fine tune numerous key pieces of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and management tools. Progent's wireless IP phone configuration experts can provide online and onsite support to help your organization build and administer a Cisco wireless VoIP phone solution by providing integration services that range from debugging the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

VMware NSX Virtual Network Consulting

VMware's NSX network virtualization technology enables you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

Microsoft ISA Server and Forefront TMG Server Integration and Support

Microsoft ISA Server 2006 and its replacement Microsoft Forefront Threat Management Gateway are software platforms that include an application-layer firewall that can protect systems from external and inside attacks. Both of these products provide deep inspection of network protocols to detect exploits that can elude traditional firewalls. Microsoft ISA Server was superseded by Microsoft Forefront TMG 2010, which is built on ISA Server's technology while delivering a variety of improved capabilities. Forefront TMG has subsequently been retired by Microsoft, and the security features offered by the product are now commonly handled by purpose-built physical devices from companies such as Cisco, Check Point, SonicWALL and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services integration and support.) Progent offers advanced Microsoft Forefront TMG 2010 support and Microsoft ISA Server consulting services to help you maintain and debug your legacy firewalls, and Progent can help your organization to upgrade efficiently to a more current security solution by providing system design, integration, optimization, IT staff training and debugging.

Microsoft Exchange 2010 Upgrade Consulting

Progent can provide comprehensive Exchange 2010 upgrade consulting including end-to-end project management, site readiness preparation, project planning, specification of new software licenses and equipment required, suggested vendor sourcing, pilot verification at a client's site or at Progent's test facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, decommissioning the old servers, and webinar training for customer's IT group and end users.

NetApp SAN Deployment and Management Support

Progent can provide enterprise customers online or onsite NetApp SAN consulting services for NetApp's entire family of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN environments quickly and affordably following best practices.

White Paper: Why Outsource?
Progent has published a white paper that summarizes the advantages a small organization can derive by outsourcing IT support functions. To read this white paper and learn the various ways outsourcing can conserve expenses, simplify management, and enhance efficiency, visit Small Company Information Technology Outsourcing Benefits.

Progent provides on-premises IT support, remote consulting support, and optional round-the-clock urgent assistance in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you require computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 650-543-0400 or visit Contact Progent.
















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