Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent offers small and midsize companies a wide selection of network support options featured on Progent's web site. Below links contain details some of the support services and benefits available for companies in the Palo Alto area:


Microsoft Office 365 Integration Solutions with On-premises Exchange

Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange. This allows you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified Exchange consultants can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on schedule and on budget. For details about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.

SIP Infrastructure and Cisco CUBE Integration Consultants

Progent's Cisco-certified SIP trunk consultants and CUBE configuration consultants can help organizations of any size to plan, integrate, maintain, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent can provide cost-effective remote or onsite expertise to help you to migrate efficiently to an advanced communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for access to a SIP PSTN trunk.

Web Development Services

If you need to redo your company web, create internal collaborative portals for areas such as HR or employee training, establish a powerful web presence for a new business, or create world-class, data-driven web applications, Progent can provide proven web site designers and custom software developers. Progent's technical staff can also assist your company to create and maintain a secure, robust server and network foundation to support your web applications. For building and maintaining data-powered web solutions, Progent offers SQL Server software development, Oracle database programming and DBA services, MySQL expertise, and Microsoft Office application development.

Exchange 2016 Migration Consulting Services

Progent's MS Exchange 2016 consultants can assist you in all facets of your upgrade to Exchange Server 2016 such as planning HA architecture for a local, cloud-based or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

Cisco Voice over IP and Unified Communications Consulting

Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) consultant to help your business to plan, install, manage and repair unified communications environments supported by Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds assisting companies of any size to build advanced collaboration ecosystems by providing expert services that include Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, VoIP and IP video phones configuration, and wireless IP phone solutions. Progent's consultants can assist you with Cisco's entire library of Unified Communications applications such as Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

System Center Data Protection Manager 2016 (DPM 2016) Consulting

Microsoft System Center 2016 Data Protection Manager offers small and mid-size businesses near-continuous backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive backup for critical workloads such as SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft Gold-certified SCDPM 2016 consultants can help you to plan, deploy, administer, and repair a multi-site backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to migrate from an older release of DPM or from an outdated system, and Progent can tune your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to help you through challenging issues or deliver end-to-end project management support to make sure you finish your SCDPM 2016 deployment on time and within your budget.

Microsoft Office Access Software Programming

Progent's Microsoft Access developers and consultants can provide affordable remote support for all releases of Microsoft Access including desktop and browser-based versions and offers advanced support for application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers custom online classes for Office Access application development and DBA services.

VMware vSphere and NSX Deployment

Progent can provide the assistance of a certified VMware VCDX consultant to help you design, configure, manage and repair VMware vSphere-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consultants offer world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum availability, fault tolerance, and application mobility.

White Paper: Advantages of Outsourcing
Progent has published a report that discusses the advantages a small company can realize from outsourcing network administration services. To view this summary and learn how outsourcing can control expenses, simplify management, and enhance efficiency, click Small Firm Information Technology Outsourcing Advantages.

Progent provides on-premises network support, remote consulting services, and optional 24x7 emergency assistance in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are looking for technical support, information technology outsourcing, or advanced services from a Progent professional, call 650-543-0400 or visit Contact Progent.
















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