Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can deliver small and midsize organizations a broad range of IT support options featured on Progent's web site. The following links contain details a few of the support services and benefits provided for companies in the Palo Alto area:

Colocation Center Migration and Consulting

There are several hundred world-class Internet Data Centers in Northern California and larger cities across the U.S., and Progent's colocation consulting experts can improve your network's fault tolerance and performance by helping you choose a colo facility that addresses the particular needs of your company including geographic proximity, space, communications, affordability, and extra additional features and services. Progentís data center IT services are intended for businesses with equipment located at collocation hosting sites and requiring timely on-site assistance at the colocation facility as well as online support from Microsoft and Cisco certified experts. Progent provides a selection of co-location center consulting services including network architecture evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, development and deployment of fault tolerant configurations, defining and implementing layered security structures, firewall integration and support, configuring load balancing solutions, and creating fault tolerant server clustering configurations.

64-bit Processing Upgrade Help

Progentís Microsoft-qualified consultants can assist your organization to update your application servers and/or desktops from 32 bits to 64 bits. Progent can help your company to calculate the risks and benefits of upgrading to 64-bit processing, plan an affordable upgrade strategy that reduces operational disruptions, and deliver inexpensive, expert remote help to assist your company to install 64-bit software and applications on your existing computers. Progent's 64-bit computing engineers can help you to integrate the 64-bit editions of Microsoft products like Microsoft Windows Server 2008 Rs, Exchange Server, Microsoft Windows 7, and Microsoft Office Excel.

Progent's Test and Training Lab

The Progent Test and Training Lab at the QTS Colocation Center in Sacramento, California can be used for testing mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training environments for new technologies. For Progent customers who lack sufficient internal resources to assemble effective pilot environments, the lab cuts capital costs and technical risk and helps keep critical network initiatives on schedule.

ProSight WAN Watch Network Infrastructure Management

Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn about the entire ProSight portfolio of low-cost managed services for small and mid-size businesses

Azure Planning and Integration

Progent's Azure integration consultants can help you with every aspect of Microsoft Azure migration such as needs analysis, readiness assessment, solution architecture, pre-production testing, deployment, centralized administration, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewalls and VPN connections so your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to set up a hybrid environment that seamlessly combines physical datacenters with Azure-based services.

Microsoft Exchange 2016 Support

MS Exchange 2016's streamlined design permits simpler deployment and expansion, better utilization of resources, and more effective administration. MS Exchange 2016 Server also provides tighter integration with Office 365, support for Windows Server 2016, higher I/O throughput, enhanced DLP and recovery, more extensive interaction with smart phones and tablets, advanced browser-centric management, and a more functional Outlook web client interface. With MS Exchange 2013 support terminated and MS Exchange 2007 Server and Microsoft Exchange 2010 becoming legacy messaging platforms, organizations have good reason to think about upgrading to MS Exchange Server 2016. Progent's certified Microsoft Exchange 2016 Server consultants can help you to evaluate the business advantages and risks of moving to Microsoft Exchange Server 2016; determine if a local, cloud, or hybrid data center environment is the best choice for your situation; create and test a deployment project that makes maximum use of your existing hardware and software; and execute an upgrade from your legacy Exchange technology to a unified messaging ecosystem powered by Microsoft Exchange Server 2016.

Microsoft Skype for Business Integration

Progent's Skype for Business experts can provide remote and onsite expertise for organizations of any size to assess the benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist you to design a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco Video Interop Server. Progent's certified network security experts can assist you create and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.

White Paper: Why Outsource?
Progent has produced a white paper that discusses the advantages a small business can realize by outsourcing IT management functions. To read this white paper and find out the reasons outsourcing can conserve costs, simplify management, and enhance productivity, click Small Firm IT Outsourcing White Paper.

Progent offers on-premises computer support, online technical support, and optional 24x7 emergency assistance in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you require technical support, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 650-543-0400 or visit Contact Progent.

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