Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can provide small organizations a variety of network consulting services featured on Progent's web site. Below links describe a few of the services and benefits Progent can provide for companies in the Palo Alto area:

SCVMM 2012 Consultants

Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to move from an older version of SCVMM or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize the highest possible business value. Progent can also provide SCVMM 2016 migration consulting to assist you to design and carry out an efficient upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can take advantage of new assurance capabilities, more affordable VMM storage fabric, and other improvements.

Office 365 Integration Solutions with On-premises Exchange

Microsoft supports seamless hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange. This permits you to have some mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can assist you with any facet of designing, implementing and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on time and within budget. For details about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration with on-premises Exchange.

Juniper Support

Progent's Juniper-authorized network engineers can assist you to plan and deploy Juniper Firewall/VPN technology, enhance and support your infrastructure, and upgrade efficiently from outdated products to current versions. Progent's Junos OS engineers offer expertise with Juniper's premiere network operating system to help you to simplify the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain environments that incorporate a combination of Juniper's software platforms.

Microsoft Dynamics GP 2015 R2 Consultants

Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud readiness, supports popular handheld devices, permits one-time sign-on with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the broad technical skills and experience to resolve the many IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful platform.

Unified CM integration and troubleshooting

Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the core of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified CM Express provide a location-independent IP-PBX by integrating tightly with applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can assist with any aspect of CUCM support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Hyper-V Consulting

Progent's certified Hyper-V professionals can assist you to analyze the possible advantages of Hyper-V-powered server virtualization for your company, conduct test implementations to validate Hyper-V's compatibility with your production software, evaluate your network and server architecture for smooth performance with virtualization solutions, assist you to create Microsoft Windows 2016 Hyper-V hybrid cloud solutions or implement a Windows Server 2012 R2 migration, train your IT staff to monitor and manage Hyper-V, provide world-class consulting help for enhancing the protection of your virtual servers, design and test business continuity procedures that optimize system availability, and provide ongoing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk outsourcing.

Amazon Marketplace Web Service Developers

Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.

Microsoft Office Word and Office 365 Word Consulting

Progent's certified Office Word and Office 365 Word experts offer a wide range of affordable online consulting services to help you to manage your current Microsoft Word environment or help you to upgrade to a current version of Office Word. Services available from Progent's experts include VBA software development, identifying and fixing compatibility issues between various versions of Office Word, integrating Word with different Microsoft Office applications like Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security support, and smart phone synchronization, and online Microsoft Office Word training tailored for your special requirements.

Progent White Paper: Why Outsource?
Progent has put together a report that explains the benefits a small company can derive from outsourcing IT support services. To view this document and find out the various ways outsourcing can control expenses, streamline management, and maximize productivity, click Small Company Information Technology Outsourcing Benefits.

Progent can deliver on-premises network assistance, phone-based consulting support, and optional round-the-clock urgent technical help in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are looking for technical support, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 650-543-0400 or visit Contact Progent.

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