Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff

Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can deliver small companies a variety of IT outsourcing services highlighted on Progent's web. Below links contain details some of the services and advantages provided for companies in the Palo Alto area:


Engineering for Non-stop Information Networks

Progent's consulting services for fault tolerant small business networks provide Microsoft and Cisco-certified network experts who can show you how to implement a fault-tolerant computing environment that incorporates essential technologies and activities for mission critical applications. Progentís high-availability design consultants can help configure a network infrastructure with features that include redundant Internet access, system load balancing, zero-downtime data centers, fault tolerant interoffice connectivity, and multi-site auto-failover networks.

Progent's Technical Response Center (TRC) Response Times

Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of remote computer support services available for both urgent and non-critical issues. For emergency problems that affect multiple workers, crucial individuals, or a mission-critical application, the TRC can respond within an hour. For standard issues, the TRC is committed to respond in less than two hours. Under any circumstance, your ticket will be created quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you regarding each corrected problem to confirm you are comfortable with the resolution and willing to close out the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.

VMware NSX Virtual Network Consultants

VMware's NSX network virtualization platform allows you to create entire networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire logical network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to design, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.

System Center 2012 Virtual Machine Manager Consultants

Progent's System Center 2012 Virtual Machine Manager consultants can help organizations of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your company to move from an older edition of SCVMM or from a third-party virtualization management system, and Progent can show you how you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you realize the highest possible return on investment.

The Progent Test and Training Lab

The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent customers who lack sufficient internal resources to configure effective test environments, the lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.

Office Excel Consulting and Training

Progent's certified Excel consultants can assist your company to create advanced Excel-based applications or provide 1-on-1 training in the powerful features of Microsoft Excel desktop and Office 365 Excel. Progent's experts can also assist you to build and maintain a safe, robust IT architecture to host your Excel solutions. Progent's SharePoint Server experts can show you how use Excel Services to expand the capabilities of Office Excel by integrating interactive Excel spreadsheets into business information portals, dashboards, and scorecards. Progent's Microsoft Dynamics consultants can demonstrate how to exchange data between Excel and platforms like Dynamics GP/Great Plains and Dynamics AX.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting

Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Unified CM IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Android Phone and Tablet Integration

Progent's Android phone integration consultants have years of experience providing online and onsite assistance for businesses of any size who want to integrate Android phones and tablets into their IT systems so that mobile clients can be productive while on the go. Progent offers the breadth of skills to solve network issues that span multiple manufacturers and that entail a combination of legacy and current technology. Progent offers cost-effective online expertise to help you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to handle especially stubborn IT issues, or Progent can provide comprehensive project management support to ensure that you finish strategic IT initiatives on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual training to help you manage and operate Android phones and tablets efficiently.

Disaster Recovery/Business Continuity Strategies

Progent's disaster recovery specialists can help you create a disaster recovery plan to prepare for a catastrophic data center outage. Progent can help you develop a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and testing so that when a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized consultants can also assist your company to build an affordable, non-stop network solution that addresses availability issues covering a wide range of infrastructure technologies and processes. Progent's business continuity specialists can help your company to prepare for the broader problems associated with keeping your company going following a catastrophe by addressing not just information technology issues but other problems like notifying key personnel, moving into alternate office space, acquiring replacement vehicles, finding substitute workers, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery experts can show you how to create an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure cloud.

Microsoft SQL Server Programming Help

Progent's SQL Server application programmers can help you to create and support applications based on Microsoft's SQL Server RDBMS. Progent adheres to leading lifecycle management practices to build efficient, easy-to-manage SQL Server database applications and is able to work with a client's management to deliver programs in a cost effective and cost-effective way. Progent for can assist you to build SQL Server applications by providing a broad array of professional support services such as specification of features and scope, database modeling, T-SQL coding, software configuration, capacity planning, performance tuning, backup and restoration strategies, replication solutions, security and compliance, and fault tolerance.

White Paper: Outsourcing Benefits
Progent has published a white paper that discusses the benefits a small company can derive from outsourcing IT administration functions. To read this document and find out the various ways outsourcing can conserve costs, streamline management, and enhance efficiency, click Small Firm IT Outsourcing Benefits.

Progent can deliver onsite computer help, phone-based troubleshooting support, and optional round-the-clock emergency technical help in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are in need of computer support, information technology outsourcing, or top-level services from a certified Progent engineer, call 650-543-0400 or visit Contact Progent.
















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