Onsite Service Available in Petaluma, Sonoma

IT outsourcing allows small businesses in Petaluma and Sonoma County to control network management expenses and improve productivity. A major benefit of IT outsourcing is that it allows a small company to have access to certified IT experts without the need to build up a large internal support group. IT outsourcing allows you to concentrate on your core business and leave network management to certified experts.

The economics of IT outsourcing have resulted in its widespread adoption, especially by small companies who were previously ignored by large service organizations. The latest technologies for network monitoring, management and remote support now make it possible to offer small companies a high level of service and support at affordable prices. Surveys have shown that small businesses outsource IT services several key reasons:

  • Focus senior management on business issues
  • Control IT costs while improving operations
  • Free up internal resources
  • Receive the services of expert consultants
  • Supplement, not replace, the in-house IT support group

Progent's IT outsourcing experience can help your business solve network support problems in a way that aligns with your budget and operational needs. Progent's IT outsourcing services are affordable, easy to engage, and require no long term commitments. Progent can also supply a depth and breadth of technical expertise impossible for independent consultants or small consulting firms to match.

Progent can provide small and midsize businesses a variety of IT support options featured on Progent's web. Below links describe a few of the services and benefits provided for businesses in Petaluma and Sonoma County:


Network Firewall and Virtual Private Network Support Services

In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers organizations expert help for products from other major firewall vendors including Check Point Software, WatchGuard, Juniper-NetScreen, SonicWALL, and Symantec-Raptor. Progent can show you how to create a comprehensive security plan and select the right products from multiple vendors to achieve your security objectives while staying within your spending limits.

SQL Server 2008 Database Consulting

Progentís Microsoft certified consultants can provide small and medium size companies expert MS SQL Server 2008 support. Microsoft SQL Server 2008 is a comprehensive, Web-enabled database and data analysis package that enables the speedy creation of enterprise-grade business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, support and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also assist your company to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2008.

Microsoft Windows 8.1 Integration Services

Progent's certified Windows 8.1 consulting experts can provide a range of consulting services to assist companies of any size to install, administer, and support networks that include desktops, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help create testing labs to assess Windows 8 and plan and execute Windows 8 migration projects based on proven methodologies. Progent's consultants also offer Windows 10 planning and migration support.

Offsite DPM Backup Service Package

Multi-site backup is a vital part of any complete business continuity plan. Progentís affordably priced Offsite DPM-based Backup Service Package combines the advanced capabilities of Microsoft Data Protection Manager with the world-class security facilities of the Herakles data center to deliver continual, transparent offsite backup for up to 2.5 Terabytes of data from one or more of your Windows-powered servers. Progent's service package includes all setup, support, and monitoring required for a comprehensive offsite data backup system.

Cisco Wireless VoIP Phone Solutions

Creating solutions with Cisco's wireless VoIP phones usually demands that you set up and optimize numerous key pieces of your Wi-Fi environment including access points, routers, wireless LAN controllers, and management software. Progent's wireless VoIP phone configuration consultants offer remote and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.

System Center Operations Manager Support

Progent has long experience both providing System Center Operations Manager consulting services and deploying this server monitoring software to enhance network reliability, throughput, and protection. Progent can help you to integrate SCOM 2012 or you can outsource problem response to Progent's Microsoft-certified network engineers. With years of server management background, Progent's IT consultants can also react rapidly to the information produced by Microsoft Operations Manager to make sure that mission-critical servers stay available.

Progent's Technical Response Center Response Times

Progent's Technical Response Center is committed to providing the highest level of remote network support services possible for both urgent and standard problems. For urgent problems that impact many workers, key people, or a line-of-business program, the Technical Response Center will respond within an hour. For non-critical problems, the TRC will in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on every corrected issue to make sure you are comfortable with the outcome and willing to close the ticket. Find out more about Progent's TRC Customer Commitment.

System Center 2012 Virtual Machine Manager Consulting and Troubleshooting

Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your company to upgrade from a legacy edition of SCVMM or from a third-party management platform, and Progent can help you to enhance and troubleshoot your current SCVMM environment to make sure you realize maximum return on investment.

Progent Test and Training Lab

The Progent Test and Training Lab located at the Herakles/QTS Data Center in Sacramento, California can be used for piloting line-of-business applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent clients without adequate internal resources to assemble effective pilot environments, the lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.

Microsoft System Center Integration and Support

Progent's System Center 2012 consulting experts have more than a decade of background deploying, supporting and fixing the core components that make up System Center and can assist your organization to design, install, manage, and fix your System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can assist you to migrate to the current edition of Microsoft System Center from a previous one or from another datacenter management platform to deliver the advantages of best-in-class deployment, management automation, security and compliance, plus infrastructure and critical application performance monitoring.

Data Backup Expertise

Progent's backup experts offer help for a broad range of utilities and technologies that provide solutions for backing up Windows, Apple Mac, and Linux servers and desktops plus laptops and handhelds. Progent can provide expertise for all major backup products such as Acronis Backup and Recovery, Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, Mozy, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can help you to deploy, enhance, or maintain backup solutions for a range of architectures such as on-premises, edge to datacenter, cloud-based, or hybrid. Also, Progent's SCDPM 2012 consultants can help you to upgrade from earlier releases of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments.

White Paper: Benefits of Outsourcing
Progent has published a white paper that summarizes the advantages a small company can derive from outsourcing network management functions. To view this summary and learn the reasons outsourcing can reduce costs, simplify administration, and enhance productivity, click Small Firm IT Outsourcing Advantages.

Progent offers onsite IT assistance, remote technical support, and optional round-the-clock urgent assistance in Petaluma, Sonoma and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 707-559-7400 or visit Contact Progent.
















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