Onsite Service Available in Petaluma, Sonoma

IT outsourcing allows small businesses in Petaluma and Sonoma County to control network management expenses and improve productivity. A major benefit of IT outsourcing is that it allows a small company to have access to certified IT experts without the need to build up a large internal support group. IT outsourcing allows you to concentrate on your core business and leave network management to certified experts.

The economics of IT outsourcing have resulted in its widespread adoption, especially by small companies who were previously ignored by large service organizations. The latest technologies for network monitoring, management and remote support now make it possible to offer small companies a high level of service and support at affordable prices. Surveys have shown that small businesses outsource IT services several key reasons:

  • Focus senior management on business issues
  • Control IT costs while improving operations
  • Free up internal resources
  • Receive the services of expert consultants
  • Supplement, not replace, the in-house IT support group

Progent's IT outsourcing experience can help your business solve network support problems in a way that aligns with your budget and operational needs. Progent's IT outsourcing services are affordable, easy to engage, and require no long term commitments. Progent can also supply a depth and breadth of technical expertise impossible for independent consultants or small consulting firms to match.

Progent can deliver small and midsize organizations a variety of IT outsourcing options featured on Progent's web. The following links contain details some of the services and benefits available for companies in Petaluma and Sonoma County:

Cisco Wireless VoIP Phone Integration and Troubleshooting

Integration of Cisco's wireless VoIP phones typically demands that IT teams configure and optimize numerous components of your Wi-Fi environment such as APs, routers, wireless LAN controllers, and network management tools. Progent's wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help you build and manage a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

By-the-Minute Pricing

Progent's simple engagement model requires no complicated contracts, retainers, or hidden charges for standard service. For Progent's remote technical support during normal business hours, you are billed only for the actual time spent fixing your problem. If it only requires 10 minutes to resolve your trouble, then you only pay for ten minutes. For urgent expedited on-site technical support calls, you may have to pay for our engineer's transportation time, but never an increased emergency or off-hours rate. Progent's online emergency technical support team has provided assistance to small companies in every state (See Progent's nationwide testimonials.)

Microsoft SQL Server Development Support

Progent's SQL Server developers can help you to create and support database applications that utilize Microsoft's SQL Server RDBMS. Progent follows leading lifecycle management practices to create scalable, easy-to-manage SQL Server database applications and knows how to team with a client's IT staff to complete projects in a timely and affordable manner. Progent for can help your company to build Microsoft SQL Server solutions by offering a wide array of consulting services such as requirements analysis, data tier architecture, T-SQL programming, software configuration, storage management, performance and I/O configuration tuning, backup and restoration strategies, replication solutions, security, and fault tolerance.

ProSight LAN Watch Server and Desktop Monitoring Managed Service

ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network. Learn about the entire ProSight family of low-cost managed services for small and mid-size businesses.

Windows 10 Planning and Migration Support

Progent's Windows 10 planning experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and onsite evaluation and upgrade support for Windows 10 offered by Progent's consultants include ROI estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined deployment and management, network optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and ongoing consulting support.

Progent's Technical Response Center Customer Commitment

Progent's Technical Response Center (TRC) is committed to delivering the best level of online computer support offered anywhere for emergency and standard issues. For urgent problems that impact many workers, key people, or a mission-critical program, the TRC is set up to respond in less than an hour. For non-critical problems, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be generated promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you regarding each corrected problem to verify you are satisfied with the results and willing to close the ticket. Find out more details concerning Progent's TRC Customer Commitment.

Microsoft Windows Server 2008 Support

The sophistication and versatility of Windows Server 2008 R2 requires an IT consultant with real-world experience and broad knowledge in designing and deploying efficient end-to-end business technology solutions. The experience of Progent's Microsoft-certified Windows Server engineers, averaging over 10 years of background integrating Microsoft-powered solutions, assures your success in supporting and managing your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also assist you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2. If you are planning on building a hybrid network model that combines local systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

Microsoft SQL Server 2008 Support

Progentís Microsoft certified consultants can offer small and medium size companies advanced MS SQL Server 2008 support. SQL Server 2008 is a complete, web-ready database and data analysis platform that opens the door to the rapid development of enterprise-grade business applications that offer your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information network. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2008.

White Paper: Outsourcing Benefits
Progent has put together a white paper that explains the advantages a small organization can realize by outsourcing IT management services. To view this white paper and find out how outsourcing can conserve expenses, simplify administration, and enhance efficiency, visit Small Firm Information Technology Outsourcing Advantages.

Progent provides onsite computer assistance, online troubleshooting support, and optional 24x7 urgent assistance in Petaluma, Sonoma and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of technical help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 707-559-7400 or visit Contact Progent.

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