Onsite Service Available in Petaluma, Sonoma

IT outsourcing allows small businesses in Petaluma and Sonoma County to control network management expenses and improve productivity. A major benefit of IT outsourcing is that it allows a small company to have access to certified IT experts without the need to build up a large internal support group. IT outsourcing allows you to concentrate on your core business and leave network management to certified experts.

The economics of IT outsourcing have resulted in its widespread adoption, especially by small companies who were previously ignored by large service organizations. The latest technologies for network monitoring, management and remote support now make it possible to offer small companies a high level of service and support at affordable prices. Surveys have shown that small businesses outsource IT services several key reasons:

  • Focus senior management on business issues
  • Control IT costs while improving operations
  • Free up internal resources
  • Receive the services of expert consultants
  • Supplement, not replace, the in-house IT support group

Progent's IT outsourcing experience can help your business solve network support problems in a way that aligns with your budget and operational needs. Progent's IT outsourcing services are affordable, easy to engage, and require no long term commitments. Progent can also supply a depth and breadth of technical expertise impossible for independent consultants or small consulting firms to match.

Progent can provide small and midsize businesses a variety of IT support options featured on Progent's web site. The following links contain details a few of the services and advantages Progent can provide for companies in Petaluma and Sonoma County:

Citrix Virtual Desktop Solutions Consulting

Virtualized Windows desktops and applications offer the advantages of easier management, lower client hardware investment, increased availability, and improved data protection. Progent's Citrix desktop virtualization consultants can assist your business to plan, implement, manage, and support a virtual Windows desktop and application delivery and management system by offering Citrix XenDesktop expertise and XenApp support services. Progent's Citrix-certified engineers can help you to configure Citrix XenDesktop and XenApp software with your servers, end-user computers, and peripherals; upgrade your older virtual desktop software to current releases of Citrix products; and deliver comprehensive remote technical support. Progent can also instruct your IT staff to follow industry leading practices to maintain your XenDesktop or XenApp solution effectively.

Exchange Server 2016 Migration Support

Progent's certified MS Exchange Server 2016 experts can help your business in any and all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Internet Access Assistance

Progent can provide the cost-effective services of online Internet connectivity experts to help your organization to assess or update your Internet services so your Internet access solution matches your business requirements. Support services provided by Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and managing a seamless move to a new carrier and/or service arrangement. Network provisioning can include optimizing existing routers and configuring new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.

Disaster Recovery/Business Continuity Planning

Progent's disaster recovery consultants can help you create a disaster recovery plan in case of a catastrophic data center outage. Progent can show you how to create a complete disaster recovery strategy that includes periodic disaster recovery evaluations and drills so that after a disaster takes place, you reduce lost productivity. Progent's Microsoft and Cisco-authorized consultants can also help you to create an affordable, fault-tolerant system architecture that takes into account reliability issues covering a broad array of network technologies and processes. Progent's business continuity experts can help your company to prepare for the high-level issues associated with keeping your company going following a catastrophe by addressing not only IT concerns but additional issues like alerting key staff members, moving into temporary office space, acquiring emergency transportation, finding substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery experts can help you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure cloud.

SQL Server 2008 Experts

Progentís Microsoft certified professionals can offer small and mid-sized businesses expert MS SQL Server 2008 support. Microsoft SQL Server 2008 is a complete, Web-enabled database and data analysis platform that opens the door to the speedy creation of enterprise-grade business applications that can give your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help your organization to migrate to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2008.

Oracle DBA and Development Services

Progent can provide online access to an Oracle consultant for Oracle database administration support or an Oracle software programmer. Progent can assist your business to create effective mechanisms for key Oracle DBA tasks such as database tuning, backup and restore processes, and database security, or mentor your in-house personnel to follow industry best practices for simplifying major administration tasks.

Microsoft SCCM 2012 Consulting

Progent can provide System Center 2012 Configuration Manager (SCCM 2012) design and deployment consulting and Microsoft Intune consulting to consolidate and simplify the management of your desktops and web-facing tablets and smartphones. Progent can help you to migrate efficiently to Configuration Manager 2012 from an older change management solution or help you to enhance your existing SCCM 2012 environment to accommodate your changing business requirements.

Examples of Remote Support Services for Cisco Routers

Some of the popular online Cisco router consulting services offered by Progent are setting up domain name, IP addressing, routing tables, T1, and user accounts; setting up iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing configuration, and BGP peering; upgrading router's IOS image; configuring and testing router failover; resolving VPN issues; creating a network diagram and documenting router setup; plus security and business recovery planning.

Microsoft SQL Server 2012 Database Consulting

Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as experienced database application developers, database administrators, project management experts, network infrastructure engineers, business continuity specialists, and data security professionals to help your business to manage your SQL Server 2012 environment and configure a cost-effective and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also assist your company to migrate to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Progent White Paper: Advantages of Outsourcing
Progent has written a report that explains the benefits a small company can realize from outsourcing network support functions. To read this white paper and find out how outsourcing can control costs, streamline administration, and maximize productivity, visit Small Business Information Technology Outsourcing White Paper.

Progent offers on-premises IT assistance, phone-based troubleshooting support, and optional 24x7 emergency assistance in Petaluma, Sonoma and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are looking for computer help, IT outsourcing, or advanced services from a Progent professional, call 707-559-7400 or visit Contact Progent.

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