Onsite Service Available in Petaluma, Sonoma

IT outsourcing allows small businesses in Petaluma and Sonoma County to control network management expenses and improve productivity. A major benefit of IT outsourcing is that it allows a small company to have access to certified IT experts without the need to build up a large internal support group. IT outsourcing allows you to concentrate on your core business and leave network management to certified experts.

The economics of IT outsourcing have resulted in its widespread adoption, especially by small companies who were previously ignored by large service organizations. The latest technologies for network monitoring, management and remote support now make it possible to offer small companies a high level of service and support at affordable prices. Surveys have shown that small businesses outsource IT services several key reasons:

  • Focus senior management on business issues
  • Control IT costs while improving operations
  • Free up internal resources
  • Receive the services of expert consultants
  • Supplement, not replace, the in-house IT support group

Progent's IT outsourcing experience can help your business solve network support problems in a way that aligns with your budget and operational needs. Progent's IT outsourcing services are affordable, easy to engage, and require no long term commitments. Progent can also supply a depth and breadth of technical expertise impossible for independent consultants or small consulting firms to match.

Progent offers small and midsize organizations a variety of network support options highlighted on Progent's web site. Below links describe some of the support services and advantages Progent offers for companies in Petaluma and Sonoma County:


ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense

ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

Cost-effective Online Support

Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. (See Progent's client testimonials). Progent's certified support experts can assist customers to troubleshoot and fix network issues without the cost or time loss of in-person support calls. Progent offers a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals.

Dynamics GP 2015 R2 Consultants

Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, works with the most popular smart phones and tablets, allows one-time sign-on with Microsoft Azure AD, and tightens security. Progent's experienced Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and experience to address the critical technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the return on your investment in this mission-critical product.

NetApp SAN Deployment and Maintenance Solutions

Progent offers enterprise clients online or on-premises NetApp SAN consulting support for NetApp's entire line of SAN products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage deployments efficiently following best practices.

Windows Server Essentials Integration and Support

Windows Server 2012 R2 Essentials is an affordable, versatile platform that enables small organizations to transition from the older physical on-premises datacenter to the contemporary hybrid computing model that combines local and virtualized cloud-based software and infrastructure. Progent's Microsoft Gold-certified Windows Server Essentials consulting experts offer budget-friendly remote consulting and troubleshooting services for Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost benefits of moving to Essentials and adopting a hybrid local/cloud model for your computing environment. Progent offers comprehensive project management support to help you design and execute a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud applications and services. (Find out about Progent's Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure planning and integration support.) Progent also offers continuing consulting help, technical support, and training.

Cisco CCIE Certified Network Experts

Progent delivers convenient, quick, and affordable access to Cisco CCIE consultants. Cisco Certified Internetwork Experts are elite networking experts who earn this prestigious certification only as a result of thorough examination by Cisco. CCIEs are able to handle the most complicated issues surrounding network planning, deployment, repair, and service. Progentís CCIE experts work closely with Cisco in-house staff in identifying issues with Cisco's IOS platform and devising workarounds or obtaining patches to correct anomalies. Progent can provide fast access to a CCIE by phone so you are able to get instant help for tough network problems that are impacting productivity but are beyond the scope of your local IT service resources.

System Center 2012 Virtual Machine Manager (SCVMM 2012) Consulting and Troubleshooting

Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your company to migrate from an older version of SCVMM or from another virtualization management platform, and Progent can assist you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist your organization to design and carry out a smooth upgrade from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger security features, more affordable VMM storage options, and other improvements.

White Paper: Outsourcing Benefits
Progent has written a report that explains the advantages a small business can realize by outsourcing network administration services. To view this summary and learn the reasons outsourcing can reduce costs, streamline management, and maximize efficiency, click Small Company IT Outsourcing Benefits.

Progent provides on-premises IT assistance, phone-based troubleshooting support, and optional 24x7 emergency technical help in Petaluma, Sonoma and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you require computer assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 707-559-7400 or visit Contact Progent.
















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