Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent can deliver small companies a broad range of IT support options featured on Progent's web. Below links contain details some of the support services and benefits provided for businesses in the Tri-Valley area:


Spam and Virus Protection and Email Encryption Services

ProSight Email Guard is Progent's spam and email virus security platform that uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn about the entire ProSight family of affordable managed services for small and mid-size businesses

Desktop Technical Services

Progent can deliver a broad range of cost-effective desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows, Apple Mac, or various versions of Linux. Progent's desktop services feature online and on-site help and range from emergency troubleshooting to complete outsourcing of desktop management and support.

System Center 2012 Operations Manager Experts

Progent has an extensive background both providing MS System Center Operations Manager consulting support and using this powerful monitoring application to enhance information system reliability, throughput, and security. Progent can help you to integrate SCOM 2012 or your business can outsource network monitoring and management to Progent's Microsoft-certified network experts. With years of server management background, Progent's Information Technology professionals can also react rapidly to the alerts generated by Microsoft System Center Operations Manager to ensure that mission-critical systems remain online. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) expertise to assist your organization to upgrade cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Amazon AWS Cloud Integration

Progent's Amazon AWS cloud planning and integration consultants can provide cost-effective remote consulting to help businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN technology and can help you create all-cloud or hybrid ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed support or Progent can provide comprehensive project management outsourcing services to help you migrate efficiently to the Amazon AWS cloud.

ProSight Data Protection Services Managed Cloud Backup

ProSight Data Protection Services managed cloud backup services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read about Progent's complete ProSight family of low-cost managed services for small organizations

Wireless Integration

Progent's wireless integration consultants offer wide-ranging expertise in the implementation and maintenance of wireless networking technology and can assist your IT team to design, install, manage and repair wireless solutions that are compliant, resilient, expandable, simple to manage and operate, able to support your critical applications, and seamlessly incorporated into hybrid cloud networks. Online and onsite support available from Progent span a variety of wireless solutions such as smartphone integration, Wi-Fi network design and installation, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Dynamics NAV Software Integration, Customization, and Support

The latest version of MS Dynamics NAV ERP offers powerful new features including tailored Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP consultants offer software development, integration and troubleshooting support to help your company to take advantage of Microsoft Dynamics NAV. Progentís consultants can help you to integrate MS Dynamics NAV ERP software to other systems and applications. In addition, Progent can help your organization to design and analyze data warehouses so you can improve your understanding of your operations, acquire additional clients, refine your marketing campaigns, and form successful alliances.

White Paper: Advantages of Outsourcing
Progent has published a report that explains the advantages a small business can derive by outsourcing IT management services. To view this summary and find out the various ways outsourcing can reduce expenses, streamline management, and maximize efficiency, click Small Company Information Technology Outsourcing White Paper.

Progent offers onsite computer support, online technical support, and optional round-the-clock emergency technical help in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you need computer help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 925-621-2400 or visit Contact Progent.
















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