Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent can provide small companies a broad range of network consulting options featured on Progent's web site. The following links describe a few of the support services and benefits Progent offers for companies in the Tri-Valley area:


Lync Server 2013 Consultants

Microsoft Lync 2013 enables businesses of any size to create a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, presence, audio/video and web meetings with application sharing, as well as IP and PSTN calling enabled for a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can help your company to evaluate the advantages of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your present and future goals, implement Lync Server 2013 so as to speed up your return on investment, and provide live online and on-premises training to your IT staff and users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with key Office and Office 365 apps such as Outlook clients, Word and PowerPoint.

Exchange 2016 DAG Expertise

Microsoft Exchange 2016 improves the performance and simplifies the implementation of Database Availability Groups (DAGs), which offer automatic failover for maximum uptime. Database Availability Groups in Microsoft Exchange 2016 Server reduce failover times by an estimated 33% compared to Exchange 2013. Additional enhancements cover configuration defaults that follow industry best practices for data protection. Progent's Microsoft certified Exchange experts offer Database Availability Group expertise to help your business to create, implement and administer a DAG solution the offers world-class security for your Exchange 2016 mailbox servers.

Exchange Server 2013 Support

Microsoft Exchange 2013 includes major improvements to the functionality of Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements favorably impact key IT areas including manageability, availability, compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, create an efficient validation and deployment strategy, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing online support and management for Exchange Server 2013.

Affordable Remote Support

Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. (See Progent's customer testimonials). Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the expense or time loss of on-premises support visits. Progent offers a streamlined, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals.

Project Management Engineering Support

For enterprise project management support, Progent offers the services of veteran IT experts with decades of background as IT project managers for application development, business systems implementation, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level project managers offer advanced management skills to assist enterprise customers to follow leading practices to make sure strategic projects are completed on time and within budget.

Oracle Database Administration Services

Progent offers online access to an Oracle expert for Oracle database administration support or an Oracle application developer. Progent can assist you to develop efficient mechanisms for critical Oracle DBA activities such as database tuning, backup/recovery strategies, and database protection, or train your in-house staff to use industry best practices for simplifying major management tasks.

Cisco Unity Connection and Unity Express (CUE) consulting

Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voice messaging solution that facilitates teamwork by offering flexible set of options for retrieving voice messages within a framework that is easy to implement and maintain. Unity Connection allows you to read and manage voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and corporate branch locations with as many as 500 users. Progent's Cisco-qualified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your CUE solution continues to deliver significant business advantage.

Progent White Paper: Advantages of Outsourcing
Progent has put together a report that explains the benefits a small company can derive by outsourcing IT support services. To read this summary and learn the various ways outsourcing can reduce expenses, streamline management, and enhance efficiency, visit Small Company Information Technology Outsourcing Advantages.

Progent offers on-premises network help, remote consulting support, and optional 24x7 urgent technical help in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you are in need of computer assistance, information technology outsourcing, or high-level services from a Progent professional, call 925-621-2400 or visit Contact Progent.
















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