Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent offers small and midsize companies a variety of IT support options featured on Progent's web. Below links describe some of the services and advantages Progent offers for businesses in the Tri-Valley area:


Interactive Online Learning for Desktop Applications

Progent offers live webinars for an array of desktop programs such as Microsoft Excel, Word, Access, Project, Dynamics GP/Great Plains, Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Virtual learning offers the benefits of traditional in-person sessions, such as immediate communication between students and teachers, but eliminates the expenses of transportation and the hassle of attempting to synchronize the schedules of multiple trainees. Offered to single students or groups of all sizes, live online learning allows the trainer to conduct the seminar from an online facility and the students can be spread throughout an office or across the the U.S. Progent's live online training deploys powerful learning aids such as broadcast white boards, real-time questions, and shared applications. Classes can be short and targeted to specific topics or longer in time and broader in scope.

Hyper-V Support

Progent's Microsoft-certified Hyper-V engineers can help you evaluate the possible benefits of Hyper-V-powered server virtualization for your business, perform pilot implementations to validate Hyper-V's operation with your production software, evaluate your network architecture for optimal operation with virtualization technology, help you to create Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions or implement a Windows Server 2012 R2 migration, train your IT personnel to track and administer Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, design and validate disaster recovery processes that maximize network uptime, and provide continuing consulting and maintenance including low-cost online repair and turn-key Help Desk services.

Microsoft Office Excel Consulting and Development

Progent's Microsoft-certified Office Excel application consultants can help you to create advanced Excel-powered applications or provide one-on-one training in the sophisticated capabilities of Office Excel desktop and Microsoft Office 365 Excel. Progent's experts can also help you to create and maintain a secure, dependable network and communications architecture to support your Excel solutions. Progent's SharePoint Server experts can show your company how utilize Excel Services to extend the power of Microsoft Office Excel by integrating dynamic spreadsheets into management information portals and dashboards. Progent's Microsoft Dynamics professionals can show you how to share data between Excel and products like Dynamics GP and MS Dynamics SL.

Microsoft Azure Planning and Integration

Progent's Azure integration consultants can assist you with any stage of Azure cloud migration such as needs definition, prerequisites assessment, solution architecture, pilot testing, deployment, centralized administration, performance tuning, license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid environment that transparently combines physical datacenters with Azure services.

Disaster Recovery/Business Continuity Strategies

Progent's disaster recovery consultants can show you how to create a disaster recovery plan in case of a catastrophic data center outage. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing so that after a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-certified engineers can also help your company to build an affordable, fault-tolerant network solution that addresses availability issues covering a wide range of infrastructure technologies and procedures. Progent's business continuity experts can assist you to deal with the broader issues associated with keeping your business functioning after a catastrophe by taking into account not only IT concerns but additional issues such as alerting critical staff members, locating temporary work space, acquiring emergency transportation, finding substitute workers, and submitting regulatory reports.

Fault Tolerant Internet Connection Consultants

Few small organizations have the internal experience demanded to work efficiently with multiple ISPs, manage the required configuration steps with Internet numbering organizations, and implement sophisticated routing mechanisms such as Border Gateway Protocol (BGP) and HSRP. Progent's Internet access experts and Cisco CCIE network engineers can help your company to utilize advanced connectivity solutions to create cost-effective fault-tolerant ISP connections.

White Paper: Advantages of Outsourcing
Progent has put together a report that explains the benefits a small business can derive from outsourcing network administration services. To view this summary and find out the various ways outsourcing can conserve expenses, simplify administration, and maximize productivity, click Small Business IT Outsourcing Advantages.

Progent offers on-premises IT help, remote technical support, and optional round-the-clock urgent assistance in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you need computer support, IT outsourcing, or advanced expertise from a certified Progent professional, call 925-621-2400 or visit Contact Progent.
















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