Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent can provide small and midsize companies a broad range of network support services highlighted on Progent's web. The following links contain details some of the services and benefits Progent offers for companies in the Tri-Valley area:

Office 365 Integration Solutions with On-premises Exchange

Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 Exchange Online and on-premises installations of Exchange. This permits you to have some mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified Exchange consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is completed on schedule and within budget. To learn more about Progent's consulting services for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration solutions with on-premises Exchange.

Progent's Technical Response Center (TRC) Customer Commitment

Progent's Technical Response Center (TRC) is dedicated to delivering the best quality of online computer support services possible for both urgent as well as standard problems. For emergency issues that impact multiple workers, vital individuals, or a line-of-business application, the Technical Response Center will engage in less than an hour. For non-critical problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created promptly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on each resolved issue to verify you are comfortable with the outcome and ready to close the ticket. Find out more details about Progent's TRC Customer Commitment.

Wireless Solutions

Progent's wireless integration consultants offer wide-ranging expertise in the integration and maintenance of wireless information technology and can assist your IT team to plan, configure, manage and troubleshoot wireless solutions that are compliant, robust, scalable, simple to manage and operate, able to handle your vital workloads, and seamlessly incorporated into hybrid cloud environments. Remote and onsite Consulting services available from Progent cover a selection of wireless solutions such as smartphone management, Wi-Fi network design and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Catalyst, Nexus and Meraki Switch Consulting and Support

Progent's Cisco CCIE-certified network technology engineers offer world-class remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that run the gamut from small organizations and campus networks to enterprise data centers and ISPs. Progent can show you how to implement Cisco's continually evolving switch technology to realize the speed, expandability, availability, virtualization support, security and ease of management required for your business. To learn about Progent's consulting and support services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch support. To find out about Progent's consulting and support services for Cisco's Nexus Series of switches, see Nexus switch consulting and support. For information about Progent's support services for Meraki switches, go to Cisco Meraki switches consulting services.

Apple iPhone Integration and Management

Progent's iPhone and iPad integration consultants offer affordable remote assistance to assist your business to plan, deploy, and troubleshoot any facet of your iOS and Windows integration solution and is available for quick tasks to help you get past occasional technical bottlenecks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and scalable infrastructure that aligns with your computing model. Progent also offers remote or onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the business value of your information system.

Windows Server Failover Clustering Consulting

The failover clustering feature set incorporated into the latest versions of Microsoft Windows Server has been radically redesigned to streamline the deployment, setup, and management of server clusters and to offer greater levels of system availability, protection, efficiency, and versatility. New or enhanced capabilities include cluster Validation, easier configuration and deployment, unified cluster management, redesigned cluster infrastructure for increased uptime, hardened protection and quorum structure, elimination of failure points, more storage and memory capacity, enhancements for geographically dispersed clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's certified cluster technology consultants can assist you evaluate the business benefits of failover clusters, plan and execute a deployment, educate your IT staff to administer your failover clusters, provide continuing consulting and technical help services, and produce and validate a disaster recovery plan.

Microsoft Windows Virtual Desktop Support Services

Microsoft's innovative VDI infrastructure that powers Remote Desktop Services streamlines desktop access, improves performance, strengthens security, centralizes management, and provides an almost transparent user experience. Progent's Windows Server 2008 R2 consultants can assist your company to evaluate the business advantages of Microsoft's virtual desktop technologies, set up pilot and on-line environments, optimize your network infrastructure to accommodate virtualized clients efficiently, assess and resolve security issues, and educate your IT administrators to utilize industry best practices to gain maximum payback from client virtualization.

White Paper: Reasons for Outsourcing
Progent has written a white paper that discusses the benefits a small business can derive by outsourcing IT management services. To read this document and find out how outsourcing can conserve costs, streamline management, and maximize efficiency, click Small Business IT Outsourcing Advantages.

Progent offers on-premises computer support, phone-based consulting support, and optional round-the-clock urgent technical help in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you require computer support, IT outsourcing, or high-level expertise from a Progent consultant, call 925-621-2400 or visit Contact Progent.

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