San Francisco East Bay
Pleasanton, Livermore, Dublin

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent can provide small and midsize organizations a broad range of network consulting options highlighted on Progent's web. The following links describe a few of the support services and benefits provided for businesses in the Tri-Valley area:

	Microsoft SharePoint Server Consultants		Microsoft SharePoint Server is an integrated server that utilizes web portals to promote collaboration and information delivery by offering policy-driven management of e-documents, workflow acceleration, and consolidated mechanisms for finding company-wide information. Progent's Microsoft-certified consultants can help you evaluate the business case for implementing SharePoint Portal Server 2003, provide configuration and deployment help, optimize your network infrastructure, help get your standard and custom application software to operate with SharePoint Portal Server, design a company-wide security plan that includes portal technology, and deliver troubleshooting and Help Desk services.
	Consulting for Fault Tolerant Information Networks		Progent's consulting services for high availability small business IT systems provide Microsoft and Cisco-certified consulting experts who can show you how to create a robust network that incorporates key technologies and activities for mission critical applications. Progent’s consulting experts can help implement a network infrastructure with features that include high-availability Internet access, system load balancing, fault tolerant data centers, fault tolerant interoffice connections, high-reliability multi-location systems, and fault-tolerant business continuation design.
	Crystal Reports, Access, Microsoft FRx Reporting Consultants		Progent can help you with advanced reporting packages such as SAP Crystal Reports and Microsoft FRx Reporting to automate reporting on processes unique to your organization and provide you with control of consolidations, financial reporting, budgeting and analytics. Progent can also give you access to experts to assist you with financial system software services such as Microsoft Dynamics GP programming, Dynamics SL troubleshooting, and Navision deployment. Progent's Microsoft-certified professionals can also help your company with generic tools like Microsoft Access and MS Excel, which can be used by themselves or together with dedicated reporting software to turn corporate data into actionable information that can enable smart management decisions.
	Desktop Support Services		Progent can deliver a broad range of affordable support services to help you business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, Apple Mac OS X, or popular editions of Linux. Progent's desktop support services include remote and on-site support and range from urgent help to complete outsourcing of desktop administration and support.
	Cisco Systems CCIE Certified Engineers		Progent is the leading source of easy, immediate, and affordable access to CCIE Certified engineers. Cisco Certified Internetwork Experts are recognized network experts who are awarded this top-level certification only through strenuous testing by Cisco. CCIEs can resolve even the most complicated issues surrounding network planning, implementation, repair, and maintenance. Progent’s CCIE consultants work intimately with Cisco engineers in analyzing problems with Cisco's IOS software and developing fixes or obtaining software updates to resolve problems. Progent offers fast contact with a CCIE by telephone so you can get instant assistance for complex network problems that are hurting productivity but are beyond the expertise of your local network service resources.
	Windows Active Directory Consultants		Progent's Microsoft-certified technical staff have extensive knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged AD objects, cleanup of evaluation application configuration objects in production Active Directory environment, and fixing of failed installations of Active Directory and AD-dependent applications. Progent is also proficient in using “expert only” Active Directory utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can assist businesses to plan and roll out deployments of AD Domain Services as a component of Progent's Windows Server 2008 support services.
	MS Dynamics GP Support		Progent can provide a Dynamics GP application expert to maintain and enhance your small business accounting solution. Progent can also help you to design and execute a smooth migration strategy for Great Plains Dynamics so that you retain your information, strengthen your security, enhance your reporting and analytics, take full advantage of Office integration, and minimize business interruption.

Progent White Paper: Outsourcing Benefits
Progent has published a report that summarizes the advantages a small company can realize from outsourcing IT support functions. To read this summary and learn the reasons outsourcing can reduce costs, streamline administration, and maximize efficiency, click Small Company IT Outsourcing Benefits.

Progent provides on-premise computer help, phone-based consulting support, and optional round-the-clock emergency assistance in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you are in need of computer support, IT outsourcing, or advanced expertise from a certified Progent engineer:

Call 925-621-2400 or send email to information@progent.com