Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent offers small and midsize organizations a wide selection of computer consulting options featured on Progent's web site. Below links contain details a few of the services and benefits Progent offers for businesses in the Tri-Valley area:

GIAC-certified Information Assurance consulting and SIEM Design and Operation

GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of information technology security professionals. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer help with any of the network security disciplines addressed within the GIAC certification including evaluating infrastructure security mechanisms, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with regulatory requirements for reporting events.

Wireless Site Survey

Progentís Wireless Site Survey helps you to design and install a Wi-Fi wireless network customized for your environment, providing you a WLAN that delivers the coverage, performance, load-handling capability, QoS, security, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service. Progentís onsite survey features onsite walkthroughs, RF and data protection assessment of your current wireless network, evaluation of your site's floor plans, testing for radio frequency interference, signal propagation modeling, selection of optimum locations for customer-requested WAPs including Cisco Aironet access points, Meraki access points and Apple AirPort devices, and a detailed report describing the new wireless network.

Cisco CCIE Qualified Engineers

Progent can provide convenient, quick, and cost-effective access to Cisco CCIE consultants. CCIEs are highly-qualified network experts who are awarded this top-level certification only as a result of intense examination by Cisco. CCIEs are able to resolve the most complex issues associated with network planning, setup, troubleshooting, and support. Progentís CCIE experts cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising workarounds or obtaining software updates to correct anomalies. Progent can provide quick contact with a CCIE by telephone so that you are able to get instant assistance for complex network problems that are impacting your business but are beyond the scope of your local network support resources.

Cisco IOS Software Upgrade Consulting

If you includes Cisco routers, you may be using an old version of IOS, the network OS powering virtually all Cisco router as well as current switches from Cisco. Cisco often provides updates to IOS in order to correct bugs, shore up security weaknesses, or improve features. Unfortunately, upgrading Cisco IOS and other Cisco OS platforms can be a challenge, depending upon your Cisco equipment and your network infrastructure. For example, there may be limited internal RAM that might cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a wide array of services associated with upgrading Cisco IOS or other Cisco control software such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run audits of your router software, propose sensible updates, provision Cisco appliances, copy images, activate and verify your Cisco software, optimize throughput, resolve problems, and teach your network support staff how to take advantage of any important new features.

High Availability Internet Connection Support Services

Few small businesses have the in-house experience needed to work effectively with multiple ISPs, generate the required configuration processes with Internet numbering organizations, and setup sophisticated routing mechanisms such as Border Gateway Protocol (BGP) and Hot Standby Router Protocol (HSRP). Progent's Internet access consulting staff and Cisco CCIE-certified infrastructure consultants can assist you to apply advanced connectivity technology to implement cost-effective non-stop ISP links.

Office 365 Excel Consulting Services

Progent's Microsoft-certified Office 365 Excel application consultants can assist you to develop advanced Excel-based programs or provide one-on-one education in the powerful capabilities of Microsoft Excel desktop and Microsoft Office 365 Excel. Progent's experts can also help your business to create and manage a safe, dependable network and communications architecture to support your Excel applications. Progent's SharePoint Server experts can show your company how utilize Excel Services to extend the power of Microsoft Office Excel by incorporating dynamic Excel spreadsheets into management information portals and scorecards. Progent's Microsoft Dynamics specialists can show you how to share information between Excel and platforms like Dynamics GP/Great Plains and MS Dynamics SL.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense

Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read about Progent's entire ProSight suite of value-priced managed services for small and mid-size businesses

ProSight DPS Automated Backup

ProSight Data Protection Services automated cloud backup services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read about the complete ProSight portfolio of affordable network management outsourcing services for small organizations

White Paper: Advantages of Outsourcing
Progent has published a white paper that discusses the benefits a small organization can realize by outsourcing network administration services. To read this document and learn the reasons outsourcing can control expenses, simplify administration, and maximize productivity, visit Small Business IT Outsourcing White Paper.

Progent provides onsite network help, remote consulting support, and optional round-the-clock emergency technical help in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you need computer assistance, IT outsourcing, or high-level expertise from a Progent consultant, call 925-621-2400 or visit Contact Progent.

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