Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally

Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent can provide small and midsize organizations a wide selection of network support options highlighted on Progent's web site. Below links describe a few of the services and benefits provided for businesses in the Tri-Valley area:


NetApp SAN Deployment and Maintenance Support

Progent can provide enterprise customers online or on-premises NetApp SAN consulting support for NetApp's entire line of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN storage environments efficiently following leading practices.

SQL Server 2016 Integration and Development

SQL Server 2016 offers significant enhancements in speed, scale, security, high-availability, mobile computing integration, plus built-in business intelligence. New features include PolyBase for processing relational and non-relational files in one appliance for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants offer remote and on-premises support to assist organizations of any size to design, deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics ERP, Skype for Business, and SCOM.

Data Loss and Data Leakage Protection Consulting and Outbound Email Content Filtering Technology

Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or inappropriate data or spam. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and stay compliant with industry security standards and regulatory mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Learn about the entire ProSight line of affordable network monitoring and management services for small businesses

System Center Data Protection Manager 2016 Consultants

Microsoft System Center 2016 Data Protection Manager offers small to medium-size organizations near-continuous backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 delivers application-aware protection for key platforms like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft certified DPM 2016 consulting experts can assist you to design, implement, manage, and repair a multi-site backup/recovery solution built around DPM 2016. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide as-needed expertise to resolve challenging issues or deliver comprehensive project management support to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

Progent's ProSight IT Asset Management service

Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight family of managed IT services for small businesses.

Lync Server 2013 Experts

Microsoft Lync 2013 enables businesses of any size to build a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts can assist you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (via Lync Online) or hybrid topology appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management team and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients, Excel and PowerPoint.

Enterprise Project Management Engineering Support

For enterprise project management assistance, Progent offers the services of senior information technology experts with decades of background as technology project managers for program development, information systems implementation, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level project managers can provide advanced management expertise to assist enterprise clients to adhere to leading practices to make sure major projects are successfully completed on schedule and within budget.

Microsoft Exchange 2016 Migration Consulting Services

Progent's Microsoft Exchange Server 2016 experts can assist you in all phases of your upgrade to Exchange 2016 including planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines (VMs), databases and log files; setting up HLB for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Microsoft System Center 2012 Consulting

Progent's System Center consultants have more than a decade of experience configuring, supporting and troubleshooting the core platforms that make up System Center and can help you to design, install, support, and fix your System Center 2012 R2 solution to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 migration consulting to help you to transition to the latest edition of Microsoft System Center from an older release or from a third-party datacenter management platform to deliver the advantages of enterprise-class deployment, automation, security, plus infrastructure and application availability and performance monitoring.

White Paper: Reasons for Outsourcing
Progent has published a report that discusses the benefits a small business can derive by outsourcing network support services. To read this summary and find out the various ways outsourcing can conserve costs, streamline management, and maximize efficiency, visit Small Firm IT Outsourcing White Paper.

Progent provides onsite IT support, phone-based technical support, and optional 24x7 urgent technical help in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you are in need of technical support, information technology outsourcing, or advanced services from a Progent engineer, call 925-621-2400 or visit Contact Progent.
















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