Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Small businesses in the Sacramento area take advantage of IT outsourcing to control costs and boost productivity. IT outsourcing provides a small company with reliable and affordable access to expert consultants without incurring the cost of adding head count to the in-house IT staff. Intelligent IT outsourcing keeps your company's management focused on your business and at the same time offers a high level of network support and security.

Once widely thought of as an expensive service alternative for large enterprises with big IT budgets, IT outsourcing is now a money-saving alternative for businesses of virtually any size. New technology from Microsoft, Cisco and other vendors make it cost-effective and safe for small businesses to outsource network management and support services rom third-party experts for a fraction of the cost of doing everything in-house. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve management focus
  • Reduce and control operating expenses
  • Free internal resources for business-specific tasks
  • Provide reliable access a broad range of IT experts
  • Add expertise not available from in-house IT staff

Progent has supported small business networks for years and has developed highly efficient, non-traditional IT outsourcing programs that address the special needs of small businesses. By leveraging techniques such as proactive monitoring, remote management and support, and automated security protection and correction, Progent can save you money and increase the business value of your information system.

Progent can deliver small companies a broad range of network support options highlighted on Progent's web. The following links contain details some of the support services and benefits Progent can provide for companies in the Sacramento area:


Progent's Technical Response Center (TRC) Response Times

Progent's Technical Response Center (TRC) is dedicated to delivering the best level of online computer support available for both emergency and non-critical issues. For urgent issues that affect many workers, key personnel, or a mission-critical program, the Technical Response Center can engage in less than an hour. For non-critical problems, the TRC will within two hours. Regardless of criticality, your trouble ticket will be generated promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding every resolved issue to verify you are satisfied with the outcome and ready to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.

Amazon Marketplace Web Service Developers

Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and expedite your ROI.

MS Exchange 2013 DAG Help

A Database Availability Group (DAG) is the foundation of high availability (HA) for Exchange 2013 Mailbox servers. First offered in Microsoft Exchange 2010, a DAG is a collection of as many as 16 MBX servers in which any server in a DAG can contain a copy of a mailbox database from any other server. DAG servers cooperate with one another to recover unassisted from breakdowns that impact mailbox databases. Progent's Microsoft certified Exchange experts can provide DAG consulting services to help you plan, install and maintain a high availability solution for your Exchange 2013 mailbox servers.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense

ProSight Active Security Monitoring endpoint protection service utilizes cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn about the entire ProSight line of affordable outsourced network management services for small and medium-size businesses

Cisco Meraki 802.11ac Wi-Fi Access Point Planning and Configuration Support services

Progent's Meraki Wi-Fi AP consultants offer online and on-premises support to help organizations of all sizes to plan, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki cloud-managed APs. Progent can help you to set up and manage Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, routers and firewalls to build a cohesive ecosystem that provides the same access, performance, security, manageability and uptime for wired and Wi-Fi users irrespective of their location or device. (Refer to Meraki switches integration.)

Mac Support

Progent's engineers offer Mac OS X users a range of services such as online Mac OS X desktop help, help with Mac software, Entourage or Office Outlook for Mac and Exchange consulting, Macintosh security and network infrastructure consulting, co-existence between Apple Mac and Microsoft Windows networks, and individual training. For business networks built solely on Apple Macintosh or for environments incorporating a combination of Apple Mac OS X, Linux, and MS Windows-based servers and desktops, Progent has the background and depth to handle the complexity of architecting, installing, and maintaining an IT solution that is reliable, safe, efficient, and aligned with your business objectives.

SQL Server Development Services

Progent's SQL Server application programmers can help your organization to create and support database applications based on the SQL Server RDBMS. Progent adheres to leading practices to create scalable, easy-to-manage SQL Server applications and knows how to work with a client's management to complete programs in a cost effective and affordable way. Progent for can help you to create SQL Server solutions by providing a wide array of professional services including functional specs, data tier architecture, T-SQL coding, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, synchronization solutions, security, and fault tolerance.

GIAC-certified Information Assurance consulting and SIEM Planning and Integration

GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of computer security experts. GIAC accreditations are acknowledged by companies and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide expertise with all of the security capabilities covered under GIAC certification including evaluating infrastructure vulnerability, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting security incidents.

ProSight WAN Watch Infrastructure Management

ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn about the complete ProSight family of affordable network management outsourcing services for small and mid-size organizations

White Paper: Outsourcing Advantages
Progent has published a report that explains the benefits a small organization can realize by outsourcing network management functions. To read this document and learn how outsourcing can conserve costs, simplify administration, and maximize productivity, visit Small Firm Information Technology Outsourcing Benefits.

Progent offers onsite IT support, phone-based consulting support, and optional 24x7 emergency technical help in Sacramento, Elk Grove, Parkway, South Sacramento, Florin and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Sacramento area and you need technical assistance, IT outsourcing, or advanced expertise from a certified Progent consultant, call 916-273-1400 or visit Contact Progent.
















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