Progent has supported small business networks for years and has developed highly efficient, non-traditional IT outsourcing programs that address the special needs of small businesses. By leveraging techniques such as proactive monitoring, remote management and support, and automated security protection and correction, Progent can save you money and increase the business value of your information system.

Progent offers a variety of IT outsourcing services for small businesses in the Sacramento area:

	Project Management		Progent's Project Management staff members are centered on providing clients with support for major migrations in the course of their IT systems' evolution to Microsoft's standards-based environment. Progent has in-depth experience providing project planning, management, documentation, and supplier coordination, and Progent's proven processes for upgrades and migrations ensure minimum disruption to your organization.
	Service Reporting Documentation		Progent's highly mature service reporting system provides detailed documentation for all delivered services. Every Progent staff member has complete access to all details of services delivered by any team member to every customer. This record of problems and solutions, as well as false alarms and missteps, is organized as an quickly accessible and searchable internal database that allows Progent's consultants to share their experiences company-wide so that the overall efficiency of Progent's support grows over time.
	Multi-Office Connectivity Consulting		The vast majority of small company interoffice communications infrastructures have virtually no redundancy. A single downed communications line or a single router crash can bring vital business processes to a stop. All too often, single-point failures can take hours, and sometimes days, to get resolved. Progent’s Cisco-certified CCIE experts have the knowledge and experience to architect and implement advanced redundant architectures for interoffice connectivity.
	Network Security Consulting		Managing and coordinating anti-virus protection, detection and defense along with the recovery of mission-critical systems requires an on-going effort that utilizes a variety of tools, procedures, and operational policies. Progent's and CISA-certified experts can help you at any level in your efforts to protect your information system, from security audits to developing a proven security strategy. Progent offers affordable hourly or contract service to help businesses set up and maintain secure networks based on Microsoft Windows and Cisco advanced solutions.
	Migration Support to Microsoft Windows 2003		Progent can assist you with planning, deploying, managing and troubleshooting sophisticated IT solutions based on Windows Server 2003, and can assist your migration from Windows 2000 Server or from mixed-platform environments. Progent's migration, integration, and support assistance includes project management and system design, setup and deployment.
	Disaster Recovery Consulting		In case of a major natural disaster, a sound disaster recovery strategy can make the key difference between a glitch in business continuity and a major catastrophe. Progent's disaster recovery consultants can help you design recovery plans, design a fault-tolerant network infrastructure, and perform realistic test exercises.
	24x7 Support Packages		By making sure that the appropriate equipment service contracts are in place and that your network has secure high-speed remote access, Progent's IT outsourcing packages set the stage for quick resolution of hardware problems plus quick and affordable technical support thanks to remote monitoring and troubleshooting. Progent can save you costs by helping you create rules-based scripts that allow Microsoft Operations Manager take complex corrective actions which would otherwise require the manual intervention of technical personnel. When you need troubleshooting expertise from Progent's certified professionals, you will receive priority attention.
	Wireless Consulting		Progent's wireless consulting includes conventional standards based wireless infrastructure but can also help your organization with wireless bridges, which provide a fast and affordable way to create secure, high-speed data connections between buildings. This can avoid the outlay of an extra leased line, provide an emergency redundant communication link, or act as a low cost data backhaul. By reducing installation expenses and eliminating, recurring charges associated with standard T1, E1 or DS-3 lines, wireless bridges usually pay for themselves in less than a year.

Progent White Paper: Outsourcing Advantages
Progent has published a report that summarizes the advantages a small business can derive from outsourcing IT administration functions. To read this summary and learn the various ways outsourcing can reduce costs and enhance efficiency, click Small Business IT Outsourcing White Paper.

Progent offers 24x7 onsite computer help and IT outsourcing services in Sacramento, Elk Grove, Parkway, South Sacramento, Florin and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Sacramento area and you are in need of technical assistance, information technology outsourcing, or high-level services from a Progent consultant:

Call 916-273-1400 or send email to information@progent.com