Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Small businesses in the Sacramento area take advantage of IT outsourcing to control costs and boost productivity. IT outsourcing provides a small company with reliable and affordable access to expert consultants without incurring the cost of adding head count to the in-house IT staff. Intelligent IT outsourcing keeps your company's management focused on your business and at the same time offers a high level of network support and security.

Once widely thought of as an expensive service alternative for large enterprises with big IT budgets, IT outsourcing is now a money-saving alternative for businesses of virtually any size. New technology from Microsoft, Cisco and other vendors make it cost-effective and safe for small businesses to outsource network management and support services rom third-party experts for a fraction of the cost of doing everything in-house. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve management focus
  • Reduce and control operating expenses
  • Free internal resources for business-specific tasks
  • Provide reliable access a broad range of IT experts
  • Add expertise not available from in-house IT staff

Progent has supported small business networks for years and has developed highly efficient, non-traditional IT outsourcing programs that address the special needs of small businesses. By leveraging techniques such as proactive monitoring, remote management and support, and automated security protection and correction, Progent can save you money and increase the business value of your information system.

Progent offers small and midsize organizations a broad range of IT outsourcing services highlighted on Progent's web site. The following links describe a few of the support services and benefits Progent can provide for companies in the Sacramento area:

Progent's Technical Response Center Response Times

Progent's Technical Response Center (TRC) is committed to providing the best quality of remote computer support services possible for both emergency as well as non-critical problems. For urgent problems that affect many users, crucial individuals, or a line-of-business application, the TRC can engage within an hour. For non-critical problems, the TRC is committed to respond in less than two hours. In all cases, your ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on each corrected issue to confirm you are comfortable with the resolution and ready to close the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Citrix Virtual Desktop Technology Support Services

Virtual Windows desktops provide the benefits of simplified administration, reduced client hardware costs, higher availability, and improved security and compliance. Progent's Citrix virtual desktop consultants can help you to design, implement, manage, and support a virtualized Windows desktop and application delivery solution by offering XenDesktop expertise and XenApp support. Progent's Citrix-certified engineers can help your company to configure Citrix XenDesktop and XenApp software with your servers, user devices, and printers; upgrade your older desktop virtualization software to the latest versions of Citrix products; and provide advanced remote troubleshooting. Progent can also instruct your network managers to follow best practices to maintain XenDesktop or XenApp effectively.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense

ProSight Active Security Monitoring endpoint protection (EPP) service utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out about Progent's entire ProSight line of low-cost network monitoring and management services for small and mid-size organizations

ProSight WAN Watch Infrastructure Monitoring and Management

Progentís ProSight WAN Watch infrastructure management service makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out about the complete ProSight line of affordable network monitoring and management services for small and medium-size organizations

Windows 10 Planning and Migration Support

Progent's Windows 10 planning and migration experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Online and on-premises evaluation and migration support for Windows 10 provided by Progent's consultants include ROI analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and post-migration consulting support.

NetApp SAN Storage Deployment and Maintenance Consulting {Services

Progent offers enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN deployments quickly and affordably following leading practices.

White Paper: Outsourcing Advantages
Progent has written a report that explains the benefits a small organization can realize by outsourcing IT administration functions. To view this document and find out how outsourcing can control expenses, simplify management, and enhance efficiency, click Small Business IT Outsourcing Advantages.

Progent can deliver on-premises computer assistance, phone-based technical services, and optional 24x7 urgent assistance in Sacramento, Elk Grove, Parkway, South Sacramento, Florin and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Sacramento area and you need technical help, IT outsourcing, or advanced services from a certified Progent professional, call 916-273-1400 or visit Contact Progent.

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