Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Small businesses in the Sacramento area take advantage of IT outsourcing to control costs and boost productivity. IT outsourcing provides a small company with reliable and affordable access to expert consultants without incurring the cost of adding head count to the in-house IT staff. Intelligent IT outsourcing keeps your company's management focused on your business and at the same time offers a high level of network support and security.

Once widely thought of as an expensive service alternative for large enterprises with big IT budgets, IT outsourcing is now a money-saving alternative for businesses of virtually any size. New technology from Microsoft, Cisco and other vendors make it cost-effective and safe for small businesses to outsource network management and support services rom third-party experts for a fraction of the cost of doing everything in-house. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve management focus
  • Reduce and control operating expenses
  • Free internal resources for business-specific tasks
  • Provide reliable access a broad range of IT experts
  • Add expertise not available from in-house IT staff

Progent has supported small business networks for years and has developed highly efficient, non-traditional IT outsourcing programs that address the special needs of small businesses. By leveraging techniques such as proactive monitoring, remote management and support, and automated security protection and correction, Progent can save you money and increase the business value of your information system.

Progent can deliver small and midsize organizations a variety of network support options featured on Progent's web site. The following links contain details a few of the support services and advantages available for companies in the Sacramento area:

Amazon AWS Planning and Integration

Progent's Amazon AWS planning and integration consultants offer affordable remote consulting to assist businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create all-cloud or hybrid ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide as-needed consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate efficiently to the Amazon AWS cloud platform.

Microsoft System Center 2016 Integration

Microsoft System Center 2016 delivers major improvements in the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment..

Windows Server Failover Cluster Support

The failover server cluster feature set built into the latest versions of MS Windows Server is radically re-engineered to simplify the installation, configuration, and administration of server clusters and to provide improved levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, easier configuration and deployment, improved cluster management, redesigned cluster architecture for maximum uptime, hardened protection and quorum models, fewer failure points, greater disk and memory capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can help you assess the advantages of Windows clustering, plan and implement a deployment, educate your IT personnel to administer your failover clusters, provide continuing consulting and support services, and create and validate a disaster recovery plan.

Server Virtualization Technology Consultants

Virtual server techniques allow IT organizations to operate multiple virtual servers on a single physical processor. Common usage scenarios for virtualization are hardware efficiency, inexpensive hosts for applications that only run on outdated operating systems, and affordable quarantining of application programming or pilot environments from on-line systems. Progent's virtual server engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 network and server virtualization consulting services, Windows Server Hyper-V Virtualization consulting, VMware vSphere and vCloud deployment, and Citrix Virtual Server assistance. Progent can deploy virtual machines to optimize speed, fault tolerance and manageability while at the same time cutting expenses; propose and test business recovery plans that reduce downtown in the event of a catastrophic failure; and deliver continuing maintenance, troubleshooting, and consulting assistance as computer technology advances.

Microsoft SCCM 2012 Support

Progent's Microsoft-certified consultants can provide System Center Configuration Manager (SCCM 2012) design and deployment consulting and Microsoft Intune integration help to centralize and simplify the management of your PCs and web-facing mobile devices. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device and application management platform or help you to enhance your current SCCM 2012 environment to accommodate your evolving business requirements.

Windows Hyper-V Consulting

Progent's Microsoft-certified Windows Hyper-V professionals can assist you to analyze the potential benefits of Hyper-V-powered server virtualization for your business, perform test installations to validate Hyper-V's operation with your production software, assess your network architecture for optimal performance with virtualization solutions, help you to create Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions or carry out a Microsoft Windows Server 2012 R2 migration, train your network management personnel to track and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, design and test business continuity procedures that optimize network uptime, and deliver ongoing consulting and technical support including low-cost remote troubleshooting and comprehensive Help Desk outsourcing.

Progent's Technical Response Center (TRC) Customer Commitment

Progent's Technical Response Center is dedicated to providing the best quality of online network support services possible for emergency as well as standard issues. For urgent issues that affect multiple users, key individuals, or a line-of-business program, the Technical Response Center will engage in one hour or less. For standard problems, the TRC is committed to respond within two hours. Under any circumstance, your ticket will be created quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you regarding every corrected issue to verify you are satisfied with the resolution and willing to close out the ticket. Learn more details about Progent's TRC Customer Commitment.

GIAC-certified Information Assurance Expertise and SIEM Planning and Operation

GIAC was founded in 1999 to validate the knowledge of information technology security experts. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer support for any of the security capabilities addressed within the GIAC accreditation including evaluating network security mechanisms, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting incidents.

After-hours Online Support

Progent's economical after-hours remote support program provides clients round-the-clock availability of online technical support from Progent's Technical Response Center (TRC). Services available outside normal work hours include resolving issues with Microsoft-based servers, Microsoft Windows desktop support, help with Microsoft Office programs, system backup and restore, and basic routing and switching help for Cisco technology.

Android Phone Integration

Progent's Android smartphone and tablet integration expertise have extensive background delivering remote and onsite assistance for organizations of any size who need to integrate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate from anywhere. Progent offers the range of know-how to resolve technical problems that involve multiple vendors and that entail a combination of older and up-to-date technology. Progent provides cost-effective remote expertise to help you with any stage of planning, configuring, managing and maintaining your BYOD solution. Progent can provide occasional technical support to help you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management services to help you complete strategic IT projects on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and use Android phones and tablets securely and productively.

Progent White Paper: Benefits of Outsourcing
Progent has produced a white paper that summarizes the benefits a small organization can derive by outsourcing IT administration services. To view this summary and learn the reasons outsourcing can reduce costs, simplify management, and maximize efficiency, visit Small Business IT Outsourcing Advantages.

Progent can deliver on-premises computer support, phone-based technical services, and optional 24x7 emergency assistance in Sacramento, Elk Grove, Parkway, South Sacramento, Florin and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in the Sacramento area and you require technical support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 916-273-1400 or visit Contact Progent.

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