San Francisco Peninsula
San Francisco, Millbrae, Pacifica:

Progent's IT outsourcing services are designed to address the realities of small businesses who need enterprise-class network availability and security but can't justify the high-cost of super-sized consulting firms or accept the risk of relying on independent consultants or by-the-numbers mass-market support companies.

Progent can provide small and midsize businesses a variety of IT outsourcing options featured on Progent's web site. Below links contain details a few of the support services and advantages Progent offers for companies in San Francisco:

	System Center Operations Manager Support		Progent has lengthy experience both providing support services for Microsoft Operations Manager (MOM) and using this server monitoring application to enhance information system availability, performance and protection. You can outsource network monitoring and management to Progent's Microsoft-qualified support engineers. With years of network management background, Progent's Information Technology consultants can also respond efficiently on the information produced by System Center Operations Manager to ensure that mission-critical environments remain up and running.
	Detailed Reporting of IT Services		Progent's highly mature IT service standards provides comprehensive descriptions of all delivered services. Progent staff members have full access to all details of services delivered by any team member to each customer. This record of issues and resolutions is organized as a quickly retrievable and searchable technical database that enables Progent's consultants to share their experiences so that the net efficiency of Progent's support continually increases. Progent's service documentation also allows clients to track where their support expenses are utilized and makes it easier to assume support duties in house or to move to a new service firm.
	Emergency Remote Service		Progent’s Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help both new and current customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premise support calls. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers.
	MS Dynamics GP Programming and Support		Progent can provide a Great Plains application expert to support and enhance your accounting solution. Progent can also assist your company to plan and implement a smooth deployment plan for Dynamics GP so that you retain your data, enhance your security, improve your analytics, take full advantage of MS Office integration, and reduce business disruption.
	Interactive Virtual Education		Progent offers online webinars for popular software including Office Excel, Word, Access, Project, Microsoft Dynamics GP (Great Plains), Acrobat, Adobe Photoshop CS, Crystal Reports, and Windows Vista and Windows 7. Virtual training offers the benefits of conventional in-person seminars, including instant interaction between clients and teachers, but avoids the costs of transportation and the challenge of attempting to accommodate the schedules of many trainees. Available to individuals or groups of all sizes, virtual learning permits the teacher to run the seminar from an online facility and the clients can be dispersed across a campus or across the country. Progent's vVirtual education supports proven teaching aids like virtual white boards, electronic hand-raising, and shared applications. Sessions can be short and personalized to specific subjects or extended in time and broader in scope.
	Computer Security Inventory Service Packages		Progent offers two economical service packages intended to let small companies to receive a professional network security assessment from a certified security expert. With Progent's External Network Security Inventory Scan, a security professional administers an extensive test of your IT infrastructure from beyond your firewall to determine possible risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer runs a network scan from a secure computer within your firewall to uncover the risk to internal attacks. The two security inventory packages are set up and executed from a secured external site and feature a comprehensive technical report that analyzes the scanned security data and recommends any called for remediation.
	Desktop Technical Support		Progent offers a broad range of cost-effective services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows, Apple OS X, or popular editions of Linux. Progent's desktop support and management services include online and on-site support and vary from urgent troubleshooting to complete outsourcing of desktop management and support.
	Web Development Help		If you want to redesign your company web site, develop in-house collaborative portals for areas such as human resources or worker education, establish a significant web presence for a new business, or construct enterprise-class, data-driven web applications, Progent can provide proven web site designers and developers. Progent's team can also assist you to develop and manage a protected, robust server and network infrastructure to leverage your web applications.
	Network Security Consulting		Progent's CISSP, CISM, and CISA-certified staff can help your business to protect your network by performing a range of services such as network security audits, setting up firewalls, designing Cisco-based network architecture, and creating a proven security strategy. Progent offers cost effective hourly or contract service to help businesses set up and maintain secure networks based on Microsoft Windows and Cisco solutions.
	Microsoft ISA Server 2006 Consulting		ISA Server 2006 offers high-level protection, ease of use, and speedy and safe connectivity for all types of networks. ISA Server is especially well suited for protecting networks that host Microsoft applications, such as MS Outlook Web Access, MS Internet Information Services, Microsoft Office SharePoint, MS Routing and Remote Access Service, and Microsoft Active Directory directory service. Progent's Microsoft-certified engineers have experience designing Microsoft-powered security solutions for networks with multiple locations, telecommuters, and business-critical eCommerce applications. Progent's consulting staff can assist your organization to architect and implement an installation of ISA Server 2006 that aligns with your security requirements while preserving network efficiency.
	Voice over IP Support Services		Progent's Voice over IP consultants can help you to build a converged network that can manage voice, video, and information streams simultaneously and configure an architecture that features a high degree of network reliability, Quality of Service, and protection. Progent’s IP telephony engineers can analyze your existing IT system and Internet access channels to determine if your environment is optimized to support Voice over IP technology efficiently. Progent's consultants can also assist you to choose and deploy Voice over IP hardware and software that make sense for your current requirements and can accommodate seamless growth.

White Paper: Advantages of Outsourcing
Progent has published a report that discusses the advantages a small organization can realize by outsourcing network administration services. To view this summary and learn the various ways outsourcing can reduce costs, streamline management, and enhance efficiency, visit Small Firm Information Technology Outsourcing Advantages.

Progent can deliver onsite network assistance, remote troubleshooting support, and optional round-the-clock emergency technical help in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica, Brisbane and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Francisco and you need computer help, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified professional:

Call 415-321-5400 or send email to information@progent.com