Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Jose and Silicon Valley small businesses benefit from IT outsourcing by cutting costs and enhancing the competitive value of their business network. IT outsourcing makes it possible for small companies to receive the services of certified IT experts without having to absorb the ongoing cost of a large internal IT staff. IT outsourcing lets your company focus on critical business issues and leave information technology services to experienced and efficient professionals.

Once considered too expensive for small businesses, IT outsourcing is becoming common among companies who wish to:

  • Keep management focused on core business issues
  • Minimize IT costs and control operating expenses
  • Free internal resources for line-of-business tasks
  • Have easy access to world-class IT professionals
  • Add complementary outside expertise to in-house IT staff

Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent offers small and midsize companies a variety of network support services featured on Progent's web site. The following links contain details some of the services and benefits Progent offers for businesses in San Jose and Silicon Valley:

Microsoft ISA Server and Forefront Threat Management Gateway Integration and Support

Microsoft ISA Server 2006 and its replacement Forefront TMG 2010 are software platforms that contain an application-layer firewall that can guard networks from external and internal attacks. Both platforms perform deep examination of network protocols to detect exploits that can get by legacy firewalls. ISA Server 2006 was replaced by Microsoft Forefront TMG, which is built on ISA Server 2006's technology while delivering a variety of enhanced features. Forefront TMG has been retired by Microsoft, and the gateway security features provided by the product are now commonly taken over by dedicated hardware appliances from companies such as Cisco, Barracuda, SonicWALL and WatchGuard. (See ASA 5500-X Firewall with Firepower Services integration and management.) Progent provides online Forefront TMG 2010 support services and Microsoft ISA Server expertise to help you manage and debug your older firewall environment, and Progent can help you to migrate smoothly to a more current security platform by providing system design, configuration, optimization, training and debugging.

Dynamics NAV ERP Planning, Customization, and Support

The most recent edition of Microsoft Dynamics NAV ERP includes powerful new features such as Personalized Role Centers, improved analytics and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP consultants can provide programming, configuration and troubleshooting services to help your company to take advantage of Microsoft Dynamics NAV. Progentís engineers can help you to connect Microsoft Dynamics NAV ERP software to other systems and applications. Also, Progent can assist you to design and utilize databases so you can enhance your knowledge of your operations, attract additional customers, refine your sales campaigns, and form successful partnerships.

System Center 2012 Integration and Support

Progent's Microsoft System Center 2012 consultants have more than a decade of experience integrating, supporting and troubleshooting the key components that make up System Center and can help you to plan, deploy, manage, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent's consultants can help your organization to upgrade to the latest edition of Microsoft System Center from a previous one or from a third-party IT management solution to deliver the benefits of best-in-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.

Data Backup and Recovery Consulting Services

Progent's backup engineers offer support for a wide array of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent can provide consulting support for all major backup products such as Acronis Backup and Recovery, Backup Exec, BackupAssist, CrashPlan, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent can assist you to install, upgrade, or troubleshoot data backup solutions for a variety of topologies such as local, remote, cloud, or a mix. Also, Progent's System Center 2012 Data Protection Manager consulting experts can help you to upgrade from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments.

Amazon AWS Cloud Planning and Integration

Progent's Amazon AWS integration consultants offer affordable remote consulting to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to deploy all-cloud or hybrid environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional consulting or Progent can provide comprehensive project management outsourcing to help you move smoothly to the Amazon AWS platform.

Hyper-V Support Services

Progent's certified Hyper-V professionals can help you evaluate the potential benefits of Hyper-V-powered server virtualization for your company, perform test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network infrastructure for optimal performance with virtualization technology, help you in upgrading to Windows Server 2008 or adopting Windows Server 2012 R2 and configuring Windows Hyper-V, train your IT personnel to monitor and manage Hyper-V, offer world-class consulting support for enhancing the security of your virtual servers, design and test business continuity procedures that maximize network availability, and deliver ongoing consulting and technical support including affordable remote troubleshooting and comprehensive Help Desk outsourcing.

Progent White Paper: Outsourcing Benefits
Progent has published a white paper that explains the benefits a small organization can realize from outsourcing network administration services. To view this document and learn how outsourcing can control costs, simplify management, and maximize efficiency, visit Small Business Information Technology Outsourcing Advantages.

Progent provides onsite IT assistance, phone-based technical services, and optional 24x7 emergency assistance in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you are in need of technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.

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