Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Jose and Silicon Valley small businesses benefit from IT outsourcing by cutting costs and enhancing the competitive value of their business network. IT outsourcing makes it possible for small companies to receive the services of certified IT experts without having to absorb the ongoing cost of a large internal IT staff. IT outsourcing lets your company focus on critical business issues and leave information technology services to experienced and efficient professionals.

Once considered too expensive for small businesses, IT outsourcing is becoming common among companies who wish to:

  • Keep management focused on core business issues
  • Minimize IT costs and control operating expenses
  • Free internal resources for line-of-business tasks
  • Have easy access to world-class IT professionals
  • Add complementary outside expertise to in-house IT staff

Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent offers small and midsize companies a wide selection of network support options highlighted on Progent's web site. Below links contain details some of the support services and benefits Progent offers for companies in San Jose and Silicon Valley:

Configuration Manager 2016 Cloud Integration

System Center Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, inventories network resources, guards against company data leakage, provides network health reporting, allows safe self service, and offers a common control mechanism for managing mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help your organization with any aspect of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

Microsoft-certified Skype for Business Integration

Progent's Skype for Business experts offer remote and on-premises consulting services for companies of all sizes to evaluate the benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco Video Interop Server. Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business deployment that meets regulatory requirements.

Lync Server 2013 Experts

Lync Server 2013 enables businesses of all sizes to create a centrally managed and secure communications environment that permits a BYOD computing model with IM, presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts can help you to evaluate the advantages of Lync 2013, create an in-house, cloud-resident (with Lync Online) or hybrid topology appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT staff and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook, Word and PowerPoint.

Progent's Technical Response Center (TRC) Response Times

Progent's Technical Response Center is committed to delivering the highest quality of online computer support possible for urgent and standard issues. For urgent problems that affect multiple workers, crucial individuals, or a line-of-business application, the TRC is set up to engage in less than an hour. For standard issues, the TRC is committed to respond in less than two hours. Under any circumstance, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding each corrected issue to confirm you are comfortable with the outcome and willing to close the ticket. Learn more details concerning Progent's TRC Customer Commitment.

VMware vSphere and NSX Deployment

Progent offers the support of a certified VMware VCDX consultant to help your organization plan, configure, manage and troubleshoot VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere and NSX consulting team offer world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery.

Windows Server 2008 Consulting

The sophistication and versatility of Microsoft Windows Server 2008 calls for an information technology consultant with real-world experience and diverse knowledge in architecting and deploying cohesive and comprehensive business technology networks. The experience of Progent's certified Windows Server experts, with an average of over ten years of background supporting Microsoft-powered solutions, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also help you to assess the benefits of upgrading from Windows Server 2008 or 2003 to Windows Server 2012 R2. If you are considering building a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

High Availability Internet Connection Consulting

Few small companies have the internal experience demanded to coordinate effectively with multiple Internet Provides, generate the necessary configuration steps with Internet numbering authorities, and implement advanced routing protocols such as BGP and HSRP. Progent's Internet connectivity consulting staff and Cisco CCIE infrastructure consultants can help you to utilize the latest connectivity technology to implement affordable non-stop ISP connections.

Microsoft Dynamics NAV Software Planning, Customization, and Troubleshooting

The updated edition of Microsoft Dynamics NAV offers powerful innovations such as tailored Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts can provide programming, configuration and troubleshooting services to help your company to benefit from MS Dynamics NAV. Progentís consultants can assist you to integrate Microsoft Dynamics NAV to other systems and applications. Also, Progent can help your organization to design and analyze databases so you can enhance your knowledge of your operations, acquire additional clients, refine your marketing strategies, and form productive partnerships.

Mac OS X Experts

Progent's consultants can provide Apple Macintosh clients a variety of IT services such as online Mac OS X desktop help, help with Mac OS X applications, Entourage or Outlook for Mac and MS Exchange expertise, Macintosh security and network infrastructure engineering, integration between Apple Mac and Microsoft Windows networks, and individual training. For computer systems built exclusively on Mac OS X or for environments incorporating a mix of Mac OS X, Linux, and MS Windows-based servers and workstations, Progent has the experience and depth to handle the challenge of architecting, installing, and maintaining a network solution that is dependable, safe, efficient, and aligned with your company's goals.

Design for High Availability Information Networks

Progent's consulting services for high availability small business IT systems offer Microsoft and Cisco-certified network professionals who can help you build a robust network that includes key technologies and processes for line-of-business environments. Progentís high-availability design consulting experts can help implement a system architecture with features such as multi-path Internet access, system load balancing, zero-downtime data centers, high-availability interoffice connectivity, and multi-site failover systems.

Progent White Paper: Advantages of Outsourcing
Progent has written a report that summarizes the benefits a small organization can realize from outsourcing network administration functions. To read this summary and find out the various ways outsourcing can control costs, simplify management, and enhance efficiency, click Small Firm IT Outsourcing White Paper.

Progent provides on-premises network support, phone-based technical support, and optional round-the-clock urgent assistance in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you are in need of technical help, information technology outsourcing, or advanced services from a Progent consultant, call 408-240-9400 or visit Contact Progent.

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