Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Jose and Silicon Valley small businesses benefit from IT outsourcing by cutting costs and enhancing the competitive value of their business network. IT outsourcing makes it possible for small companies to receive the services of certified IT experts without having to absorb the ongoing cost of a large internal IT staff. IT outsourcing lets your company focus on critical business issues and leave information technology services to experienced and efficient professionals.

Once considered too expensive for small businesses, IT outsourcing is becoming common among companies who wish to:

  • Keep management focused on core business issues
  • Minimize IT costs and control operating expenses
  • Free internal resources for line-of-business tasks
  • Have easy access to world-class IT professionals
  • Add complementary outside expertise to in-house IT staff

Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent can deliver small and midsize businesses a wide selection of IT support services featured on Progent's web site. Below links contain details a few of the services and benefits available for companies in San Jose and Silicon Valley:


Amazon Marketplace Web Service Developers

Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can broaden their market, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.

Progent's Technical Response Center (TRC) Response Times

Progent's Technical Response Center is dedicated to providing the highest quality of online computer support services offered anywhere for urgent and non-critical issues. For emergency issues that affect many users, crucial personnel, or a line-of-business program, the TRC is set up to respond within an hour. For non-critical problems, the TRC will in two hours or less. In all cases, your ticket will be created quickly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected issue to confirm you are comfortable with the outcome and ready to close out the ticket. Find out more details about Progent's TRC Customer Commitment.

Part-time Chief Information Officer

Progent can provide companies with an information management expert who can act as a part-time Chief Information Officer. This experienced IT executive can offer strategic direction to help your company to deploy sensible technology to improve business processes so they match better with your business objectives. Your business can create and implement a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer. Key services Progent's part-time Chief Information Officer can perform include strategic planning, establishing technology budgets, building and tracking models for Total Cost of Ownership, analyzing workflows, negotiating contracts with suppliers, establishing security and compliance policies, monitoring service level agreements, automating network administration, software revision control, IT asset documentation control, and disaster recovery planning.

Web Development Support

If you want to revamp your company web, create internal collaborative portals for applications such as HR or worker training, establish a significant web presence for a new business, or create world-class, data-driven web applications, Progent can provide proven web site designers and developers. Progent's team can also assist you to create and maintain a secure, robust server and network infrastructure to leverage your web solutions. For creating and managing database-driven web solutions, Progent can provide SQL Server application programming, Oracle database programming and DBA services, MySQL expertise, and Microsoft Office Access consulting services.

NetApp SAN Storage Configuration and Management Consulting {Services

Progent offers enterprise clients online or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN storage deployments quickly and affordably following best practices.

Disaster Recovery/Business Continuity Consultants

Progent offers high-level remote consulting for disaster recovery/business continuity planning, validation, and training to assist you to prepare for potential catastrophes, reduce service disruption for your most critical network functions, eliminate data loss, and comply with regulatory mandates and business obligations. Progent's business continuity consultants can work closely with your executive and network administration staff to provide risk and business impact evaluation, define dependencies, identify the assets required to operate your business, prioritize business-critical network services and specify acceptable recovery times, qualify hot backup sites, set up safe remote access capability for crucial workers, implement emergency notification mechanisms and assign responsibilities for staff, write a complete recovery plan, and train key people to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can show you how to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Progent White Paper: Benefits of Outsourcing
Progent has produced a white paper that discusses the benefits a small organization can derive by outsourcing network support services. To read this white paper and learn the various ways outsourcing can reduce expenses, streamline administration, and maximize efficiency, click Small Business Information Technology Outsourcing Benefits.

Progent provides on-premises IT assistance, online troubleshooting services, and optional 24x7 emergency technical help in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you are looking for computer support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.
















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