Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Jose and Silicon Valley small businesses benefit from IT outsourcing by cutting costs and enhancing the competitive value of their business network. IT outsourcing makes it possible for small companies to receive the services of certified IT experts without having to absorb the ongoing cost of a large internal IT staff. IT outsourcing lets your company focus on critical business issues and leave information technology services to experienced and efficient professionals.

Once considered too expensive for small businesses, IT outsourcing is becoming common among companies who wish to:

  • Keep management focused on core business issues
  • Minimize IT costs and control operating expenses
  • Free internal resources for line-of-business tasks
  • Have easy access to world-class IT professionals
  • Add complementary outside expertise to in-house IT staff

Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent can deliver small companies a variety of IT outsourcing options featured on Progent's web. The following links contain details some of the support services and benefits Progent offers for businesses in San Jose and Silicon Valley:

Apple macOS and OS X Assistance

Progent's engineers can provide Apple macOS and OS X users a range of IT services such as online Mac desktop help, expertise with Mac software, Office 365 Outlook for Mac and Exchange consulting, Mac security and network infrastructure engineering, integration between Mac and Microsoft Windows networks, and one-on-one training. For computer networks based solely on Mac or for systems incorporating a combination of Mac, Linux, and Windows-powered servers and workstations, Progent has the background and depth to handle the challenge of designing, configuring, and maintaining an IT solution that is reliable, protected, fast, and supportive of your business objectives.

ProSight ESP Unified Endpoint Security

Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

Disaster Recovery/Business Continuity Planning

Progent offers high-level remote consulting for disaster recovery/business continuity planning, validation, and education to assist you to respond to possible catastrophes, reduce downtime for your vital IT functions, eliminate lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can work closely with your executive and IT administration staff to perform business impact evaluation, define dependencies, identify human and physical assets needed to operate your business, prioritize business-critical network functions and define acceptable restoration times, select colocation centers, set up safe remote connectivity for key workers, implement emergency notification mechanisms and assign responsibilities for staff, document a comprehensive recovery and test plan, and provide training for management and technical staff to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure cloud.

GIAC-certified Information Assurance Expertise and SIEM Design and Operation

GIAC was founded in 1999 to certify the skill of network security experts. GIAC accreditations are recognized by companies and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the network security services covered under GIAC certification such as evaluating infrastructure security mechanisms, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions for compliance with government requirements for reporting security incidents.

Consulting for Fault Tolerant Information Networks

Progent's consulting services for zero-downtime networking provide Microsoft and Cisco-certified consulting professionals who will show you how to implement a robust computing environment that includes key technologies and processes for mission critical applications. Progentís engineering professionals can help your company to implement a network infrastructure with features that include failover Internet access, network load balancing, zero-downtime data centers, cloud backup, fault tolerant interoffice connectivity, and fault tolerant multi-site networks. Progent can also provide business continuity preparedness experts to help you plan, test, and document a disaster recovery procedure based on best practices.

System Center 2012 Consulting

Progent's Microsoft System Center 2012 consultants have more than 15 years of experience integrating, maintaining and troubleshooting the core platforms that make up System Center and can assist you to plan, configure, maintain, and fix your System Center 2012 R2 solution to maximize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also offers System Center 2016 upgrade planning and support to help you to move to the current version of Microsoft System Center from an older one or from another datacenter management solution to provide the advantages of best-in-class deployment, centralized management, security and compliance, plus datacenter and application performance monitoring.

Microsoft SCCM 2012 and SCCM 2016 Support

Progent can provide System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to consolidate and simplify the administration of your desktops along with your web-facing mobile devices. Progent can assist you to migrate smoothly to SCCM 2016 from an older change management platform or assist you to enhance your existing SCCM 2016 ecosystem to support your changing IT needs.

Amazon Marketplace Web Service (Amazon MWS) Developers

Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.

White Paper: Benefits of Outsourcing
Progent has written a white paper that summarizes the advantages a small organization can realize by outsourcing IT support services. To read this document and find out the reasons outsourcing can control expenses, streamline management, and maximize efficiency, visit Small Company IT Outsourcing Benefits.

Progent can deliver onsite IT help, phone-based troubleshooting support, and optional round-the-clock urgent technical help in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you are in need of computer help, IT outsourcing, or top-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.

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