Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

San Jose and Silicon Valley small businesses benefit from IT outsourcing by cutting costs and enhancing the competitive value of their business network. IT outsourcing makes it possible for small companies to receive the services of certified IT experts without having to absorb the ongoing cost of a large internal IT staff. IT outsourcing lets your company focus on critical business issues and leave information technology services to experienced and efficient professionals.

Once considered too expensive for small businesses, IT outsourcing is becoming common among companies who wish to:

  • Keep management focused on core business issues
  • Minimize IT costs and control operating expenses
  • Free internal resources for line-of-business tasks
  • Have easy access to world-class IT professionals
  • Add complementary outside expertise to in-house IT staff

Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent can provide small and midsize businesses a wide selection of computer consulting services highlighted on Progent's web. Below links describe a few of the services and benefits available for companies in San Jose and Silicon Valley:

System Center 2012 Operations Manager Proactive Monitoring

Progent has an extensive background both delivering System Center Operations Manager (SCOM) consulting services and deploying this mature monitoring application to enhance information system availability, performance, and security. Progent can help you to deploy SCOM 2012 or your business can outsource network monitoring and management to Progent's Microsoft-qualified network engineers. With years of server maintenance background, Progent's Information Technology consultants can also respond rapidly to the information produced by Microsoft Operations Manager to make sure that business-critical environments remain online. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) expertise to help your organization to migrate efficiently from Operations Manager 2016 to Operations Manager 2016.

Microsoft-certified Skype for Business Integration

Progent's Skype for Business experts offer online and on-premises consulting services for companies of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco Video Interop Server. Progent's certified network security consultants can assist you design and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.

SQL Server Programming Support

Progent's SQL Server application developers can assist you to create and maintain database applications that utilize the SQL Server database platform. Progent adheres to leading practices to build scalable, easy-to-manage SQL Server applications and knows how to work with a customer's IT staff to complete projects in a cost effective and cost-effective manner. Progent for can assist your company to build SQL Server solutions by offering a wide range of consulting services such as functional specs, data tier architecture, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup/recovery, synchronization solutions, security and compliance, and disaster recovery/business continuity planning.

GIAC-certified Information Assurance consulting and SIEM Design and Integration

GIAC was founded in 1999 to validate the knowledge of IT security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide support for all of the network security capabilities addressed under GIAC accreditation such as evaluating network security mechanisms, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting incidents.

Internet Connectivity Assistance

Progent offers access to the affordable support of online Internet connectivity consultants to help your organization to evaluate or enhance your ISP services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include assessment of your current bandwidth use, carrier and plan analysis and selection, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Provisioning can include enhancing current routers and switches and deploying new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

Spam Protection and Email Encryption Services

Email Guard is Progent's spam and virus security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

ISA Server and Forefront TMG Server Help

Microsoft Internet Security and Acceleration (ISA) Server and the newer Forefront TMG are software platforms that include an application-layer firewall able to guard networks from outside and internal attacks. Both of these products perform deep examination of Internet protocols to uncover exploits that can elude traditional firewalls. Microsoft ISA Server 2006 was superseded by Forefront TMG, which is based on ISA Server 2006's technology while providing a variety of enhanced capabilities. Forefront TMG has been discontinued by Microsoft, and the security functions offered by the platform are now typically taken over by purpose-built physical devices from companies that include Cisco, Barracuda, Juniper and WatchGuard. (See ASA Firewall with Firepower Services integration and management.) Progent offers online Microsoft Forefront TMG support and ISA Server 2006 consulting services to help you manage and troubleshoot your older firewalls, and Progent can help you to upgrade smoothly to a modern firewall platform by providing system design, configuration, tuning, IT staff training and debugging.

Extended Hours Online Support

Progent's low-priced after-hours online technical support program offers companies 24x7 availability of remote technical support from Progent's TRC. Support services offered outside normal business hours include fixing issues with Microsoft server products, Windows desktop support, help with MS Office applications, system backup and recovery, and basic routing and switching support for Cisco networking products.

Windows Server 2016 Hybrid Cloud Integration

Progent's Microsoft Gold-certified information technology consultants can provide Windows Server 2016 integration consulting services to help organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

System Center 2016 Integration

System Center 2016 provides important enhancements in the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; unified management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution..

Microsoft Windows Virtual Desktop Consulting

Microsoft's new VDI infrastructure behind Remote Desktop Services streamlines client access, enhances performance, strengthens data security, unifies management, and offers an almost seamless user experience. Progent's Windows Server 2008 R2 engineers can help you to assess the strategic advantages of Microsoft's desktop virtualization solutions, set up pilot and production deployments, improve your network architecture to accommodate virtual desktops effectively, evaluate and remediate security issues, and educate your network administrators to follow industry best practices to achieve a fast ROI from desktop virtualization.

White Paper: Reasons for Outsourcing
Progent has written a report that summarizes the benefits a small company can realize from outsourcing network support functions. To read this summary and find out the various ways outsourcing can control expenses, simplify management, and maximize productivity, click Small Firm Information Technology Outsourcing Advantages.

Progent provides on-premises IT support, remote consulting support, and optional 24x7 emergency technical help in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you are in need of technical help, IT outsourcing, or high-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.

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