Silicon Valley
San Jose, Santa Clara, Campbell:

Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent can provide small organizations a wide selection of network support services featured on Progent's web site. The following links describe a few of the support services and advantages provided for businesses in San Jose and Silicon Valley:

	Data Center Services for Small Businesses		Mission-Critical Data Centers offer a desirable alternative for small businesses with the requirement to host business applications that are available to a large, geographically diverse user base. There are over 75 enterprise-class Data Centers located in Northern California, and Progent's Data Center consulting experts can help your company to choose one that fits the specific requirements of your business, including proximity, room needed, performance, affordability, and extra features and services.
	Macintosh Help		Progent's consultants can provide Apple Macintosh clients a range of services such as Apple Mac desktop urgent remote assistance, expertise with Mac OS X applications, Entourage and MS Exchange expertise, Mac protection and network infrastructure engineering, co-existence between Apple Mac OS X and Microsoft Windows environments, and individual training. For IT networks built solely on Apple Macintosh or for environments incorporating a combination of Apple Mac OS X, Linux, and MS Windows-powered servers and workstations, Progent has the experience and knowledge to handle the complexity of architecting, installing, and maintaining a network solution that is reliable, protected, fast, and aligned with your business objectives.
	SAP Crystal Reports, MS Access, Microsoft FRx Consulting		Progent can assist you with dedicated reporting packages like Crystal Reports and FRx Enterprise Reporting to streamline report creation on processes unique to your organization and give you control of consolidations, financial system reporting, budgeting and analytics. Progent can in addition give you access to consultants to help you with accounting software services such as Microsoft Dynamics GP customization, Microsoft Dynamics SL consulting, and Dynamics NAV deployment. Progent's certified professionals can also help you with generic tools such as MS Access and MS Excel, which can be utilized by themselves or together with dedicated reporting applications to turn corporate data into actionable information that can enable smart management decisions.
	By-the-Minute Pricing		Progent's simple engagement model eliminates complex contracts, retainers or hidden fees. For Progent's urgent remote technical support, you pay exclusively for the actual time spent working on your solution. If it only requires ten minutes to take care of your trouble, then you only pay for ten minutes. For emergency same-day on-site service visits, you might have to pay for our consultant's transportation time, but never an increased emergency or off-hours rate. Because Progent has a large pool of expert consultants situated throughout the U.S., on-site support is available in every state and in most zip codes. Progent's online emergency support group has delivered help to small businesses in every state.
	Disaster Recovery Consulting Services		In the event of a serious network breakdown, a viable disaster recovery plan can spell the difference between a glitch in productivity and a major catastrophe. Progent's disaster recovery experts can assist your company to define response procedures, create a high-availability network infrastructure, and conduct realistic test exercises to validate your recovery strategy.
	eCommerce Web Development		Progent can help you to design web sites that are integrated with sales and inventory applications to reduce the cost and increase the productivity of on-line B2B or buy-side to sell-side business. Progent can show you how to design custom web solutions based on standard authoring tools or modify off-the-shelf applications so that they suit your unique business needs.
	Wireless Consulting		Progent's wireless service includes conventional 802.11 infrastructure but can also help your organization with wireless bridges, which offer a speedy and cost effective way to establish secure, high performance data connectivity between office buildings. This can eliminate the outlay of an extra leased line, provide an emergency redundant communication link, or perform as bargain priced data backhaul. By reducing setup expenses and avoiding ongoing fees for conventional T1, E1 or DS-3 circuits, wireless bridges usually pay for themselves in less than a year.
	Complete Documentation of Support Services Delivered		Progent's highly evolved service reporting system produces comprehensive reports for all delivered services. Progent staff members have complete access to the details of services delivered by any team member to every client. This record of issues and resolutions is maintained as an easily retrievable and searchable technical database that allows Progent's consultants to share their knowledge so that the overall efficiency of Progent's support continually grows. Progent's IT service reporting also enables customers to track how their support dollars are used and makes it easier to take on service responsibilities internally or to transfer to a new support provider.
	Exchange Server 2007 Support Services		Progent's Microsoft-certified Exchange consultants can help you to design a deployment of Microsoft Exchange Server 2007 or 2003 that aligns with your company goals and fits your information technology budget. Progent's Exchange professionals can configure a protected, fault-tolerant, high-performance and feature rich Exchange solution that will significantly enhance the competitive value of your information network. Progent's tested techniques can also help you to define and implement a smooth Exchange upgrade process that avoids business disruption, relieves on-going support hassle, and makes your Exchange Server 2007 environment easy to administer. For complex multi-server or multi-location upgrades, Progent has the background to complete the job rapidly and economically.

White Paper: Reasons for Outsourcing
Progent has produced a report that summarizes the benefits a small business can derive by outsourcing IT support functions. To read this white paper and learn the various ways outsourcing can conserve expenses, simplify management, and enhance efficiency, visit Small Firm IT Outsourcing Advantages.

Progent provides on-premise network assistance, online consulting support, and optional round-the-clock urgent assistance in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you need computer assistance, information technology outsourcing, or high-level expertise from a certified Progent engineer:

Call 408-240-9400 or send email to information@progent.com