Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

IT outsourcing enables companies on the San Francisco Peninsula to control IT expenses and increase productivity. IT outsourcing is the preferred way for small businesses to gain ongoing access to information technology experts without incurring the ongoing cost of supporting a large in-house IT organization. IT outsourcing allows your company to spend money and time on managing your business while still enjoying the benefits of best-in-class IT support.

Many small businesses still think that IT outsourcing makes sense only for large corporations. This misconception is quickly changing as a growing number of small and mid-sized companies are gaining competitive advantage through IT outsourcing. Surveys have identified the main reasons for businesses to outsource IT services:

  • Focus senior management on strategic business issues
  • Keep IT costs in line
  • Make specialized internal resources available for critical tasks
  • Have access to responsive IT experts whenever necessary
  • Efficiently balance internal and external resources

Mega-sized outsourcing companies typically require you to commit to complex, long-term contracts and often will not consider small companies for consulting engagements that require high-level expertise. Progent's outsourcing services are targeted to meet the financial constraints and operational requirements of businesses who are too small for the largest consulting firms but who don't feel safe putting their IT network in the hands of a single, independent consultant.

Progent offers small and midsize businesses a broad range of network support services featured on Progent's web site. The following links describe some of the support services and benefits Progent can provide for businesses on the San Francisco Peninsula:

White Paper: Benefits of Outsourcing and Co-sourcing IT Services from Progent

Progent has written a white paper that summarizes the advantages organizations of all sizes can derive from outsourcing or co-sourcing IT services from Progent. Progent's Information Technology Outsourcing and Co-sourcing white paper includes Progent's unique IT service delivery paradigm for network consulting that ranges from desktop troubleshooting to full-service project management. The white paper also shows how Progent's outsourcing support services can assist companies to cut costs, accelerate productivity, and increase the value of their information system. To see Progent's white paper, click: Advantages of Outsourcing and Co-sourcing Network Support from Progent.

Progent Test and Training Lab

Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento is available for testing line-of-business applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training systems for new products and technologies. For Progent customers who lack sufficient internal resources to configure effective test environments, the lab reduces capital outlay and technical risk and helps keep vital network projects on schedule.

Microsoft Office and Office 365 Consulting and Training

Progent's certified Microsoft Office and Office 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Office 365 apps such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive solution that provides fast return on investment and enables better business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with each other and with other core Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server. Progent can also help you resolve compatibility issues with different versions of Office desktop and can provide live online Office and Office 365 instruction to individual users and teams.

Citrix Desktop Virtualization Solutions Support Services

Virtual Windows desktops and applications offer the advantages of easier management, lower PC costs, higher availability, and improved security and compliance. Progent's Citrix-certified virtual desktop experts can assist you to plan, deploy, administer, and support a virtualized Windows desktop and application delivery and management solution by providing XenDesktop expertise and XenApp support. Progent's Citrix-certified experts can assist you to integrate XenDesktop and XenApp technology with your servers, end-user computers, and peripherals; migrate your older virtual desktop software to current releases of Citrix products; and provide advanced remote troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop or XenApp solution effectively.

Cisco Voice over IP and Telepresence Expertise

Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to design, implement, manage and troubleshoot converged communications networks that incorporate Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth experience assisting companies of all sizes to create advanced collaboration solutions by providing expert services such as Cisco Unified Communications Manager (Unified CM) and CallManager system design and deployment, Voice over IP and IP video phones configuration, and wireless IP phone deployment. Progent can help you with Cisco's entire portfolio of UC applications such as Cisco Jabber, WebEx Meeting Center, Unity Connection, Unified Contact Center Express (CCX), and Unified Attendant Console.

System Center 2016 Operations Manager Resource Monitoring

System Center 2016 Operations Manager (SCOM 2016) helps to promote top performance and maximum uptime for key workloads by providing centralized, cross-platform tracking of physical and virtual infrastructure deployed throughout on-premises datacenters and private and public clouds. Progent's consulting team offers world-class online and onsite expertise to help businesses of any size to design, implement, tune, update and repair SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist you to migrate to SCOM 2016 from older versions of Operations Manager or from other IT infrastructure monitoring platforms, or combine multiple monitoring tools into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate resources based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud expertise.

ProSight Data Protection Services Managed Backup and Recovery

ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

System Center 2012 Virtual Machine Manager (SCVMM 2012) Consulting and Troubleshooting

Progent's SCVMM 2012 consulting experts can help businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help you to move from a legacy version of SCVMM or from a third-party management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM environment to make sure you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist your organization to plan and carry out a smooth migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of new security features, high availability VMM storage fabric, and other enhancements.

Configuration Manager 2016 Hybrid Cloud Integration

Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, inventories network resources, guards against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a single control mechanism for administering multi-OS ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help businesses of any size with any facet of designing, installing, using and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid networks.

Desktop Technical Support

Progent can deliver a broad array of affordable desktop support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, Apple OS X, or various editions of Linux. Progent's desktop services feature online and on-premises help and vary from emergency troubleshooting to complete outsourcing of desktop administration and support.

Progent White Paper: Outsourcing Benefits
Progent has written a white paper that summarizes the advantages a small company can realize from outsourcing network management functions. To read this summary and find out how outsourcing can control expenses, streamline administration, and enhance efficiency, click Small Firm Information Technology Outsourcing White Paper.

Progent offers on-premises network assistance, online technical services, and optional 24x7 emergency assistance in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay and other cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are looking for technical assistance, information technology outsourcing, or high-level services from a Progent professional, call 650-931-2400 or visit Contact Progent.

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