Onsite Service Available in Sausalito, San Rafael, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Marin County small businesses reduce costs and increase productivity through the use of IT outsourcing. By outsourcing IT services, small companies can gain affordable access to expert IT consultants and avoid the expense of adding full-time personnel to their internal IT group. IT outsourcing makes it possible for you to spend more time managing your business and less time worrying about your network.

Many small businesses are unaware that IT outsourcing is not just for enterprises with big IT budgets and the willingness to negotiate complex, long-term support contracts. New technologies for remote support, centralized management, and automated security and performance monitoring combined with flexible and easy engagement policies have made IT outsourcing the most cost-effective alternative for keeping your network running smoothly. Surveys show that the most common motives for small businesses to outsource IT services are:

  • Focus management on the business
  • Save money and improve operations
  • Make internal technical resources available for strategic projects
  • Ensure fast access to expert consultants
  • Supplement the technical range of in-house IT personnel

Progent's outsourcing services can help your small business lower the cost of IT services, make your network more reliable and secure, and streamline your operational processes in order to increase the value of your information system. You do not have to commit to expensive, long-term contracts common among giant support organizations, and you will not be dependent on the availability and skill of an independent consultant or a small consulting firm.

Progent offers small companies a broad range of computer consulting options highlighted on Progent's web. The following links describe some of the support services and advantages Progent offers for businesses in Marin County:

System Center 2016 Operations Manager Hybrid Cloud Consultants

Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum uptime for key applications by offering centralized, mixed-platform tracking of IT infrastructure deployed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting group offers advanced online and onsite support to assist businesses of all sizes to plan, integrate, tune, enhance and troubleshoot Operations Manager 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist you to move to SCOM 2016 from older releases of Operations Manager or from different IT infrastructure monitoring products, or combine a variety of monitoring tools into a unified IT management solution. Progent can also help you extend your Operations Manager 2016 scope to include infrastructure based in public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions.

Microsoft Office 365 Excel Consulting Services

Progent's Microsoft-certified Office 365 Excel consultants can help you to develop state-of-the-art Excel-powered programs or provide 1-on-1 education in the sophisticated features of Microsoft Excel desktop and Office 365 Excel. Progent's consultants can also help your business to create and maintain a safe, dependable network and communications infrastructure to host your Excel applications. Progent's SharePoint consultants can show you how use Excel Services to expand the power of Excel by integrating dynamic spreadsheets into business intelligence portals and scorecards. Progent's Microsoft Dynamics professionals can demonstrate how to share information between Excel and platforms such as Microsoft Dynamics GP/Great Plains and MS Dynamics SL.

Wireless Integration

Progent's wireless solutions consultants offer broad expertise in the integration and maintenance of wireless networking technology and can help your IT team to design, deploy, manage and troubleshoot wireless ecosystems that are secure, resilient, scalable, easy to manage and operate, able to support your critical applications, and seamlessly integrated into hybrid cloud networks. Remote and onsite expertise offered by Progent span a selection of wireless technologies such as smartphone management, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless IP phone configuration, and building-to-building wireless integration.

Windows Hyper-V Consulting

Progent's Microsoft-certified Hyper-V engineers can help you analyze the potential advantages of Hyper-V-based virtualization for your company, conduct test installations to verify Hyper-V's operation with your production applications, evaluate your network infrastructure for optimal performance with virtualization technology, help you to build Windows 2016 Hyper-V hybrid cloud solutions or implement a Microsoft Windows Server 2012 R2 migration, educate your IT staff to track and administer Hyper-V, offer world-class consulting help for enhancing the security of your virtual servers, design and test business continuity processes that optimize network availability, and provide continuing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk services.

Wireless Site Survey

Progentís Wireless Site Survey helps you to design and implement a 802.11a/b/g/n and 802.11ac (Wi-Fi) wireless LAN optimized for your environment, providing your business a wireless solution that has the coverage, speed, capacity, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service. Progentís on-premises wireless survey includes onsite inspection, RF and security assessment of your existing WLAN, analysis of your site's floor plans, measuring for radio frequency interference, RF propagation modeling, identification of optimum placement for customer-requested Wireless Access Points (WAPs) including Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive document defining a new wireless network.

NetApp MetroCluster Disaster Preparedness Consulting

NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can assist you to plan, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering help with tasks like assigning shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to verify compliance with information assurance standards and regulatory requirements.

SQL Server 2016 Integration and Development

SQL Server 2016 introduces significant improvements in performance, capacity, security, availability, BOYD integration, and built-in business intelligence. New features include PolyBase for processing structured and unstructured files in one appliance for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and on-premises expertise to help businesses of any size to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and SCOM. Also, Progent can assist you to execute an efficient upgrade from SQL Server 2016 to a current release of SQL Server.

Progent's Technical Response Center (TRC) Customer Commitment

Progent's Technical Response Center is committed to providing the best level of remote IT support services available for urgent and standard problems. For emergency problems that impact multiple workers, crucial people, or a line-of-business program, the Technical Response Center is set up to respond in one hour or less. For non-critical issues, the TRC is committed to respond in less than two hours. In all cases, your ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding each resolved issue to confirm you are comfortable with the outcome and ready to close the ticket. Learn more details concerning Progent's TRC Customer Commitment.

SIP PSTN Trunks and CUBE Configuration Experts

Progent's Cisco-certified SIP infrastructure consultants and Cisco CUBE integration consultants can assist organizations of any size to design, integrate, maintain, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based SIP trunks. Progent can provide affordable remote or on-premises support to help you to move efficiently to a modern communications environment that offers fast ROI. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync for access to a SIP PSTN trunk.

White Paper: Advantages of Outsourcing
Progent has published a white paper that explains the benefits a small company can realize by outsourcing IT management functions. To view this summary and learn the reasons outsourcing can reduce costs, streamline management, and maximize productivity, visit Small Company IT Outsourcing White Paper.

Progent can deliver onsite computer help, remote technical support, and optional 24x7 urgent technical help in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon and other cities throughout Marin County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Marin County and you need technical help, IT outsourcing, or high-level expertise from a Progent engineer, call 415-526-1400 or visit Contact Progent.

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