Onsite Service Available in Sausalito, San Rafael, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Marin County small businesses reduce costs and increase productivity through the use of IT outsourcing. By outsourcing IT services, small companies can gain affordable access to expert IT consultants and avoid the expense of adding full-time personnel to their internal IT group. IT outsourcing makes it possible for you to spend more time managing your business and less time worrying about your network.

Many small businesses are unaware that IT outsourcing is not just for enterprises with big IT budgets and the willingness to negotiate complex, long-term support contracts. New technologies for remote support, centralized management, and automated security and performance monitoring combined with flexible and easy engagement policies have made IT outsourcing the most cost-effective alternative for keeping your network running smoothly. Surveys show that the most common motives for small businesses to outsource IT services are:

  • Focus management on the business
  • Save money and improve operations
  • Make internal technical resources available for strategic projects
  • Ensure fast access to expert consultants
  • Supplement the technical range of in-house IT personnel

Progent's outsourcing services can help your small business lower the cost of IT services, make your network more reliable and secure, and streamline your operational processes in order to increase the value of your information system. You do not have to commit to expensive, long-term contracts common among giant support organizations, and you will not be dependent on the availability and skill of an independent consultant or a small consulting firm.

Progent offers small and midsize companies a broad range of computer consulting services featured on Progent's web. Below links contain details some of the support services and advantages available for companies in Marin County:

Microsoft Office and Office 365 Consulting and Training

Progent's Microsoft Office and Office 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that provides fast return on investment and enables improved business results. Progent can help you to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft technologies including SharePoint Server, Exchange Server and SQL Server. Progent's consultants can also assist you fix compatibility issues between different versions of Microsoft Office desktop and can provide customized online Office and Office 365 training to individuals and groups.

Disaster Recovery/Business Continuity Strategies

Progent's disaster recovery experts can show you how to create a disaster recovery plan in case of a catastrophic system failure. Progent can show you how to define a complete disaster recovery strategy that incorporates periodic disaster recovery assessments and drills so that after a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-certified consultants can also assist you to create an affordable, zero-downtime network solution that addresses reliability issues covering a broad array of network technologies and procedures. Progent's business continuity specialists can help your company to deal with the broader issues associated with keeping your business operational following a disaster by taking into account not only IT concerns but other problems like alerting critical personnel, locating temporary office space, acquiring emergency transportation, hiring temporary workers, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Desktop Services

Progent offers a wide range of affordable desktop support services to assist your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows, Mac OS X, or various versions of Linux. Progent's desktop support services include remote and on-site help and range from emergency troubleshooting to comprehensive outsourcing of desktop management and technical support.

Network Security Assessment Service Packages

Progent provides two economical service bundles designed to allow small businesses to get a professional network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security professional administers an extensive examination of your network from outside your firewall to determine possible weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a system scan from a secure machine within your company firewall to assess your exposure to inside threats. Both security inventory packages are configured and executed from a protected external location and feature a comprehensive report that analyzes the scanned security data and recommends appropriate improvements.

Wireless VoIP Phone Solutions

Integration of Cisco's wireless VoIP phones typically requires that you set up and optimize many components of your wireless environment such as access points, switches, wireless LAN controllers, and network management software. Progent's Cisco wireless IP phone configuration consultants offer remote and on-premises support to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing services that range from debugging the set up of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

Windows Server Failover Cluster Consulting

The failover clustering feature set incorporated into the latest editions of Microsoft Windows Server is dramatically redesigned to simplify the installation, configuration, and administration of clusters and to provide greater levels of network dependability, protection, efficiency, and versatility. New or improved capabilities include cluster verification, revamped configuration and deployment, improved cluster administration, redesigned cluster infrastructure for increased uptime, better security and quorum structure, fewer failure points, greater disk and RAM capacity, improvements for multi-site clusters, and live migration support for Hyper-V virtual servers. Progent's Microsoft-certified failover cluster experts can assist you evaluate the business benefits of Windows clustering, plan and execute a deployment, educate your IT staff to administer your failover clusters, deliver continuing consulting and technical help services, and create and test a business continuity plan.

Lync Server 2013 Consultants

Lync 2013 enables organizations of any size to build a manageable and protected communications ecosystem that permits a BYOD computing model with instant messaging (IM). instant messaging, presence, web meetings with app sharing, and both IP-based and PSTN calling enabled for a broad range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can help your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your IT staff and users. Progent has expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Office and Office 365 apps including Outlook, Excel and PowerPoint.

Exchange 2010 Server Support

Progent's Microsoft Gold-certified Exchange 2010 consultants can assist you to determine the benefits of Microsoft Exchange 2010 for your business and can help you to design and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2000 that will offer fast payback by increasing your workers' efficiency, cutting the expense of hardware and support, streamlining administration, and consolidating your key communications platforms.

Microsoft Office Access 2010 Database Application Development

Progent's Microsoft Office Access developers and consultants offer cost-effective remote consulting services for all releases of Office Access including Access desktop and Access Web App and offers advanced help for Access application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online classes for Office Access programming and database administration.

Aironet 802.11ac Wi-Fi Access Point Planning and Configuration Support services

Progent's Cisco-certified consultants can assist you to upgrade to Aironet wireless access points and Cisco wireless controllers that are compatible with the new IEEE 802.11ac Wi-Fi specification, making it possible to triple the performance for your Wi-Fi LAN while increasing the area covered.

White Paper: Advantages of Outsourcing
Progent has published a report that discusses the advantages a small business can realize by outsourcing IT administration services. To view this summary and learn the reasons outsourcing can conserve expenses, streamline administration, and maximize productivity, visit Small Firm Information Technology Outsourcing Advantages.

Progent can deliver on-premises computer assistance, online consulting support, and optional 24x7 urgent assistance in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon and other cities throughout Marin County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Marin County and you require computer help, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 415-526-1400 or visit Contact Progent.

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