Onsite Service Available in Sausalito, San Rafael, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Marin County small businesses reduce costs and increase productivity through the use of IT outsourcing. By outsourcing IT services, small companies can gain affordable access to expert IT consultants and avoid the expense of adding full-time personnel to their internal IT group. IT outsourcing makes it possible for you to spend more time managing your business and less time worrying about your network.

Many small businesses are unaware that IT outsourcing is not just for enterprises with big IT budgets and the willingness to negotiate complex, long-term support contracts. New technologies for remote support, centralized management, and automated security and performance monitoring combined with flexible and easy engagement policies have made IT outsourcing the most cost-effective alternative for keeping your network running smoothly. Surveys show that the most common motives for small businesses to outsource IT services are:

  • Focus management on the business
  • Save money and improve operations
  • Make internal technical resources available for strategic projects
  • Ensure fast access to expert consultants
  • Supplement the technical range of in-house IT personnel

Progent's outsourcing services can help your small business lower the cost of IT services, make your network more reliable and secure, and streamline your operational processes in order to increase the value of your information system. You do not have to commit to expensive, long-term contracts common among giant support organizations, and you will not be dependent on the availability and skill of an independent consultant or a small consulting firm.

Progent can deliver small and midsize companies a broad range of network support options highlighted on Progent's web site. Below links describe a few of the support services and advantages Progent can provide for businesses in Marin County:

Microsoft Project Server and Project Online Experts

Progent's Microsoft Project Server and Project Online experts can provide advanced support in implementing and managing all editions of Microsoft Office Project and can deliver a wide range of affordable remote support services following leading practices to assist businesses of any size to receive all the benefits of this leading platform. Consulting support available from Progent include system planning, software configuration and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized online training.

Temporary CIO Services

For companies who lack the budget to maintain a senior IT strategist, Progent can provide the services of an experienced Chief Information Officer on an as-needed basis to assist with critical tasks like growth strategies, rationalizing technology budgets, developing ROI models, workflow reengineering, contract negotiation, IT security and compliance, cash flow predictions, automating data center administration, Help Desk management, software revision control, network monitoring, and business continuity planning. Progent's temporary Chief Information Officer services let smaller businesses leverage their technology dollar in order to build and maintain IT solutions that feature enterprise-class dependability, recoverability, and protection.

Accounting Application Programming and ERP Expertise

Progent's Experts Team offers in-depth support in specialized software areas, allowing you to create fast, affordable and comprehensive network solutions that address the unique needs of your company. Progent's application development consultants can help you to benefit from Microsoft's important business applications by offering a range of services including Microsoft Dynamics AX (Axapta) ERP Software consulting services, Microsoft Dynamics GP/Great Plains Business Accounting Software training and programming, Microsoft Dynamics NAV (Navision) Software integration, Microsoft Dynamics SL (Solomon) Accounting Software migration and support, and Microsoft Dynamics RMS (Retail Management System) deployment.

Internet Connectivity Consultants

Progent can provide the cost-effective services of online Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet access solution aligns with your business needs. Support services available from Progent include assessment of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a new ISP and/or service arrangement. Provisioning can include optimizing existing routers and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.

Unified CM planning, deployment and troubleshooting

Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, is the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide a location-independent IP-PBX solution by integrating tightly with unified messaging applications such as Unified CM IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of CUCM support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, creating UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.

Wireless Site Survey

Progentís Wireless Site Survey assists you to design and install a Wi-Fi wireless network customized for your environment, providing you a wireless solution that delivers the coverage, speed, load-handling capability, QoS, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service. Progentís onsite wireless survey includes physical walkthroughs, RF and data protection assessment of your existing wireless network, evaluation of your site's floor plans, testing for RF interference, RF propagation modeling, selection of the best locations for customer-requested WAPs including Cisco Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort devices, and a detailed document describing the new WLAN.

Microsoft Windows Server 2008 R2 Integration

The complexity and versatility of Windows Server 2008 requires an information technology professional with practical experience and diverse knowledge in designing and building efficient end-to-end business information networks. The professional experience of Progent's Microsoft-certified Windows Server 2008 engineers, with an average of over a decade of background supporting Microsoft-based technology, assures your success in maintaining and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also assist you to assess the advantages of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2. If you are planning on creating a hybrid network model that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Server Virtualization Technology Experts

Virtualization technologies enable businesses to operate several virtual machines on a single physical computer. Common usage scenarios for virtual servers include resource consolidation, low-cost hosts for programs that require outdated OS software, and economical quarantining of application programming or testing environments from production ones. Progent's virtualization technology engineers can provide Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 network virtualization consulting, Microsoft Windows 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud configuration and troubleshooting, and Citrix Virtualization assistance. Progent can configure virtual servers to maximize performance, fault tolerance and manageability while at the same time cutting costs; suggest and verify disaster recovery plans that minimize productivity loss in case of a catastrophe; and provide continuing support, troubleshooting, and consulting services as computer technology evolves.

Affordable Remote Service

Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. (Take a look at Progent's client testimonials). Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the expense or time loss of on-premises support calls. Progent provides a convenient, web-accessible registration process for new clients to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers.

Microsoft Dynamics NAV ERP Planning, Development, and Troubleshooting

The most recent edition of MS Dynamics NAV includes several new features including Personalized Role Centers, enhanced analytics and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts can provide software development, integration and troubleshooting services to enable you to benefit from MS Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV to other services and programs. Also, Progent can assist your organization to create and analyze data warehouses so you can improve your understanding of your business, attract additional customers, refine your sales strategies, and form successful partnerships.

Office Word and Office 365 Word Consulting and Training

Progent's Office Word and Office 365 Word experts offer a broad selection of economical remote support services to help your organization to manage your current Microsoft Office Word environment or help you to upgrade to a current release of Office Word. Support available from Progent's experts include VBA software development, identifying and resolving compatibility problems between different releases of Office Word, integrating Word with different Office apps like Office Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security consulting, and smart phone and tablet synchronization, and online Microsoft Office Word training classes tailored for your special requirements.

White Paper: Outsourcing Advantages
Progent has put together a white paper that explains the benefits a small company can realize from outsourcing IT administration services. To view this white paper and learn the various ways outsourcing can control costs, streamline management, and maximize efficiency, visit Small Firm IT Outsourcing Advantages.

Progent can deliver on-premises IT assistance, phone-based technical support, and optional 24x7 emergency assistance in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon and other cities throughout Marin County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Marin County and you require technical support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 415-526-1400 or visit Contact Progent.

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